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R25-092 1 RESOLUTION NO. R25-092 2 3 A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF BOYNTON 4 BEACH, FLORIDA, APPROVING AN ANNUAL SERVICE AGREEMENT 5 WITH MOTOROLA, INC., A SOLE SOURCE VENDOR, TO PROVIDE 6 CONTINUED MAINTENANCE AND REPAIR OF THE CITY'S P25 RADIO 7 TELECOMMUNICATIONS SYSTEM IN AN AMOUNT NOT TO EXCEED 8 $165,000.00; AND FOR ALL OTHER PURPOSES. 9 10 WHEREAS, the City maintains a radio telecommunications system that provides the Police 11 Department, Fire Department, and other local government agencies with radio communications; 12 and 13 WHEREAS, Motorola, Inc. ("Vendor") manufactured and installed the current system, 14 which consists of computer consoles, portable radios, antennas, and operational readiness; and 15 WHEREAS, the City has a longstanding relationship with Vendor and requires an annual 16 maintenance agreement for Vendor to provide monitoring, diagnostic service, and replacement 17 or repair of any defects to the radio telecommunications system; and IR WHEREAS, authorized subcontractors of Vendor will not contract with entities directly as I9 their work orders are routed through Vendor; and 20 WHEREAS, this purchase is being made pursuant to the Sole Source Procurement 21 Exemption outlined in Section X, Alternatives to Formal Sealed Bids, of the procurement policy, 22 which permits sole source services and purchases when it is determined that only one viable 23 source is available; and 24 WHEREAS, Vendor has submitted the required documentation to the City, and the 25 Procurement Division has affirmed that the documentation for this purchase meets the criteria for 26 the Sole Source Procurement Exemption; and 27 WHEREAS, the City Commission, upon the recommendation of staff, has deemed it in the 28 best interests of the City's citizens and residents to approve an annual maintenance agreement 29 with the Vendor to provide monitoring, diagnostic service, and replacement or repair of any 30 defects to the P25 radio telecommunications system in an amount not to exceed $165,000.00. 31 3? 31 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF BOYNTON 34 BEACH, FLORIDA, THAT: 35 SECTION 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as 36 being true and correct and are hereby made a specific part of this Resolution upon adoption. 37 SECTION 2. The City Commission of the City of Boynton Beach, Florida, does hereby 38 approve an annual maintenance agreement with the Vendor to provide monitoring, diagnostic 39 service, and replacement or repair of any defects to the P25 radio telecommunications system in 40 an amount not to exceed $165,000.00 (the "Service Agreement"), in form and substance similar to 41 that attached as Exhibit A. 42 SECTION 3. The City Commission of the City of Boynton Beach, Florida, hereby 43 authorizes the Mayor to execute any ancillary documents as may be necessary to accomplish the 44 purpose of this Resolution. 45 SECTION 4. The City Clerk shall retain the fully executed Service Agreement as a public 46 record of the City. A copy of the fully executed Service Agreement shall be provided to Karl 47 Maracotta to forward to the Vendor. 48 SECTION 5. This Resolution shall take effect in accordance with law. 49 50 51 [SIGNATURES ON THE FOLLOWING PAGE] 52 53 PASSED AND ADOPTED this I Si— day of -Apr t i 2025. 54 CITY OF BOYNTON BEACH, FLORIDA 55 YES NO 56 Mayor— Rebecca Shelton 57 58 Vice Mayor—Woodrow L. Hay 59 60 Commissioner—Angela Cruz \- 0A- - 61 / 62 Commissioner—Thomas Turkin 63 / 64 Commissioner—Aimee Kelley 65 66 VOTE +0 67 A ET: A a 68 / 70 Maylee '•• esus, MPA MC Re cca Shelton 71 City Cler Mayor 72 ; -,..„\ - ,ov N roN`‘‘‘ 73 f i c :*V6 gT•0 e;<9F°i APPROVED AS TO FORM: 74 (Corporate Seal) °• L • s'. 4� 75 SE = s 76 �i� t.INCORPORATED/ G 77 ••• 1920 •' % Shawna G. Lamb 78 `��..FLOR\OA= City Attorney MOTOROLA SOLUTIONS SERVICE AGREEMENT Contract Number: USC000006388 Contract Modifier: R30-JUL-24 16:02:34 Date: 01-AUG-2024 Company Name: Boynton Beach, City Of P.O.#: N/A Customer#: 1000303040 Attn.: Bill to Tag#: 0001 Billing Address: 100 E Boynton Beach Blvd Contract Start Date: 01-DEC-2024 City, State, Zip Code: Boynton Beach, FL 33435 Contract End Date: 30-NOV-2025 Customer Contact: Karl Maracotta Payment Cycle: QUARTERLY Phone: 5617426170 Currency: USD QTY MODEL/OPTION SERVICES DESCRIPTION MONTHLY EXT EXTENDED AMT *"*"* Recurring Services ***** $13,419.74 $161,036.88 Sub Total $13,419.74 $161,036.88 Taxes $0.00 $0.00 SPECIAL INSTRUCTIONS -ATTACHSTATEMENTOFWORKFORPERFORMANCE Grand Total $13,419.74 $161,036.88 DESCRIPTIONS THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING JURISDICTIONS WHERE APPLICABLE,TO BE VERIFIED BY MOTOROLA P25 Radio System and Subscriber for Year 8 to include Dispatching, SOLUTIONS Technical Support, Network Monitoring, On Site Response, Infrastructure Repair with Advanced Replacement, Security Update Service, Remote SUS, On site reboot for SUS,Annual PM of system, Local radio combo with Pickup and Delivery for subscribers and an annual PM check. 1 I have received Applicable Statements of Work which describe the Services and cybersecurity services provided on this Agreement. Motorola's Terms and Conditions, including the Cybersecurity Online Terms Acknowledgement, are attached hereto and incorporate the Cyber Addendum (available at https://www.motorolasolutions.com/en us/managed-support-services/cvbersecurity.html) by reference. By signing below Customer acknowledges these terms and conditions govern all Services under this Service Agreement. /1.,....,,, 4Je Pt ajoy— AUTHO IZED CUSTOMER SIGNATURE TITLE DTE tccra.. St.tl CUSTOMER (PRINT NAME) eindee illwc e, es At 8-1-2124 MOTOROLA REPRESENTATIVE (SIGNATURE) TITLE DATE CINDEE MARKES 954-520-8868 MOTOROLA REPRESENTATIVE (PRINT NAME) PHONE o,0NTON B`• i ' • R .. ATE•• '90Its i,>-: t i U*.: \NC RPC 0 • i 192 t II I CITY A RNEY'S OF IC P FLOA- Approv s to f ; ty I By: !�u/ Revised Sep 3, 2022 2 it Company Name : Boynton Beach, City Of Contract Number : USC000006388 Contract Modifier : R30-JUL-24 16:02:34 Contract Start Date : 01-DEC-2024 Contract End Date : 30-NOV-2025 Revised Sep 3, 2022 3 Customer: Boynton Beach, City of Effective: 12/1/2024 Contract #: USC000006388 Qty Equipment Description 5 MCC7500 consoles 5 GTR8000 Repeaters 227 APX6000 Model 2.5 85 APX6000 Model 1.5 19 APX4000 Model 2.5 132 APX6500 Mobile 6 APX7500 Consolettes 1 APX8500 Mobile See attached serial number list for subscribers included Contract includes 1 Annual Preventative Maintenance Inspection to be scheduled upon customer request Contract includes local Pick up and Delivery services Radios flagged as End Of Life will be supported on a Commercially Reasonable effort dependant upon parts availability. 4 MOrbROLA SOLUTIONS Delinquency Fee ***The pricing quoted via this service contract renewal is valid only until the expiration of the current service contract September 30, 2024. If the City of Boynton Beach does not provide to Motorola Solutions, Inc. a valid, executed service agreement renewal, (with a hard copy Purchase Order if applicable), within 30 days of the current contract expiration, a one time administrative fee equal to 10% of the subsequent years annual contract rate will be billed to the customer upon reestablishment of the expired contract. Pricing on the 10% Administration fee once delinquent = $15,479.00*** 5 Motorola Solution Service Terms and Conditions Motorola Solutions Inc. ("Motorola") and the City of Boynton Beach, Florida ("Customer") hereby agree as follows: Section 1. APPLICABILITY These Maintenance Service Terms and Conditions apply to service contracts whereby Motorola will provide to Customer either(1) maintenance, support, or other services under a Motorola Service Agreement, or(2) installation services under a Motorola Installation Agreement. Section 2. DEFINITIONS AND INTERPRETATION 2.1. "Agreement" means these Maintenance Service Terms and Conditions; the cover page for the Service Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these Maintenance Service Terms and Conditions take precedence over any cover page, and the cover page takes precedence over any attachments, unless the cover page or attachment states otherwise. 2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added to this Agreement. 2.3. "Services" means those installation, maintenance, support, training, and other services described in this Agreement. Section 3. ACCEPTANCE Customer accepts these Maintenance Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of this Agreement begins on the "Start Date" indicated in this Agreement. Section 4. SCOPE OF SERVICES 4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other document attached to this Agreement. At Customer's request, Motorola may also provide additional services at Motorola' s then-applicable rates for the services. 4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and routine service procedures that are prescribed by Motorola will be followed. 4.3. If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial Equipment, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the warranty for that additional equipment expires. 4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for this Equipment will terminate at the end of the month in which Motorola receives the written notice. 4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments. 4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for any reason, Motorola may modify the scope of Services related to that Equipment; remove that Equipment from the Agreement; or increase the price to Service that Equipment. 4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in a manner consistent with the level of Service purchased as indicated in this Agreement. 100203944.1 306.9001921) 6 Section 5. EXCLUDED SERVICES 5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure events. 5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment malfunction caused by the transmission medium. Section 6. TIME AND PLACE OF SERVICE Service will be provided at the location specified in this Agreement. When Motorola performs service at Customers location, Customer will provide Motorola, at no charge, a non-hazardous work environment with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or expenses associated with helicopter or other unusual access requirements; if these charges or expenses are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola for those charges and expenses. Section 7. CUSTOMER CONTACT Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable Customer's personnel to maintain contact, as needed, with Motorola. Section 8. PAYMENT Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within forty- five (45) days of the invoice date. Section 9. WARRANTY Motorola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a period of ninety (90) days from the date the performance of the Services are completed. In the event of a breach of this warranty, Customers sole remedy is to require Motorola to re-perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 10. DEFAULT/TERMINATION 10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-performing party a written and detailed notice of the default. The non-performing party will have thirty (30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and begin implementing the cure plan immediately after plan approval. If the non-performing party fails to provide or implement the cure plan, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon giving a written notice of termination to the defaulting party. 10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred pursuant to this Agreement, including payments which may be due and owing at the time of termination. All sums owed by Customer to Motorola will become due and payable immediately upon termination of this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide Services. (00203944.1 306-90018217 7 Section 11. LIMITATION OF LIABILITY Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This limitation of liability will survive the expiration or termination of this Agreement and applies notwithstanding any contrary provision. Section 12. EXCLUSIVE TERMS AND CONDITIONS 12.1. This Agreement supersedes all prior and concurrent agreements and understandings between the parties, whether written or oral, related to the Services, and there are no agreements or representations concerning the subject matter of this Agreement except for those expressed herein. The Agreement may not be amended or modified except by a written agreement signed by authorized representatives of both parties. 12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no event will either party be bound by any terms contained in a Customer purchase order, acknowledgement, or other writings unless: the purchase order, acknowledgement, or other writing specifically refers to this Agreement; clearly indicate the intention of both parties to override and modify this Agreement; and the purchase order, acknowledgement, or other writing is signed by authorized representatives of both parties. Section 13. PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY RIGHTS 13.1. Any information or data in the form of specifications, drawings, reprints, technical information or otherwise furnished to Customer under this Agreement will remain Motorola's property, subject to the requirements and limitations for Florida's Public Records law, pursuant to Chapter 119, Florida Statutes, will be deemed proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission or as required by law, any confidential information or data to any person, or use confidential information or data for any purpose other than performing its obligations under this Agreement. The obligations set forth in this Section survive the expiration or termination of this Agreement. 13.2. Unless otherwise agreed in writing, no commercial or technical information disclosed in any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have no obligation to provide Customer with access to its confidential and proprietary information, including cost and pricing data. 13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including any intellectual property created as a result of or related to the Equipment sold or Services performed under this Agreement. Section 14. FCC LICENSES AND OTHER AUTHORIZATIONS Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission or any other federal, state, or local government agency and for complying with all rules and regulations required by governmental agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters. Section 15. COVENANT NOT TO EMPLOY During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering services under this Agreement. If this provision is found to be overly broad under applicable law, it will be modified as necessary to conform to applicable law. (00203944.1 306.9001821 8 Section 16. MATERIALS, TOOLS AND EQUIPMENT All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in Customers custody or control, be liable for any loss or damage to this property, and return it to Motorola upon request. This property will be held by Customer for Motorola's use without charge and may be removed from Customers premises by Motorola at any time without restriction. Section 17. GENERAL TERMS 17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will continue in full force and effect in which the Services are performed. 17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege. 17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond that party's reasonable control, such as strikes, material shortages, or acts of God. 17.5. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its duties under this Agreement. 17.6. Except as provided herein, neither Party may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other Party, which consent will not be unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. In addition, in the event Motorola separates one or more of its businesses (each a "Separated Business"), whether by way of a sale, establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its affiliates, to the extent applicable) following the Separation Event. 17.7. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates. The City of Boynton Beach can remove any equipment off the service agreement with 30 days written notice. Equipment will be removed on a prorated basis. 17.8. If Motorola provides Services after the termination or expiration of this Agreement, the terms and conditions in effect at the time of the termination or expiration will apply to those Services and Customer agrees to pay for those services on a time and materials basis at Motorola's then effective hourly rates. 17.9 This Agreement may be executed in one or more counterparts, all of which shall be considered part of the Agreement. The parties may execute this Agreement in writing, or by electronic signature, and any such electronic signature shall have the same legal effect as a handwritten signature for the purposes of validity, enforceability and admissibility. In addition, an electronic signature, a true and correct facsimile copy or computer image of this Agreement shall be treated as and shall have the same effect as an original signed copy of this document. 18. Motorola shall comply with Florida's Public Records Law. Specifically, Motorola shall: 1. Keep and maintain public records required by the City to perform the service. 2. Upon request from the City's custodian of public records, provide the City with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in this chapter or as otherwise provided by law. 3. Ensure that public records that are exempt or confidential and exempt from public records disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and following completion of the contract if Motorola does not transfer the records to the City. 4. Upon completion of the contract, transfer, at no cost, to the City all public records in possession of Motorola or keep and maintain public records required by the City to perform the service. If Motorola transfers all public records to the City upon completion of the contract, Motorola shall destroy any {00203944 1306.9001821{ 9 duplicate public records that are exempt or confidential and exempt from public records disclosure requirements. If Motorola keeps and maintains public records upon completion of the contract, the Motorola shall meet all applicable requirements for retaining public records. All records stored electronically must be provided to the City, upon request from the City's custodian of public records, in a format that is compatible with the information technology systems of the City. 19. By execution of this Agreement, in accordance with the requirements of F.S. 287-135 and F.S. 215.473, Contractor certifies that Contractor is not participating in a boycott of Israel. Contractor further certifies that Contractor is not on the Scrutinized Companies that Boycott Israel list, not on the Scrutinized Companies with Activities in Sudan List, and not on the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or has Contractor been engaged in business operations in Syria. Subject to limited exceptions provided in state law, the City will not contract for the provision of goods or services with any scrutinized company referred to above. Submitting a false certification shall be deemed a material breach of contract. The City shall provide notice, in writing, to Contractor of the City's determination concerning the false certification. Contractor shall have five (5) days from receipt of notice to refute the false certification allegation. If such false certification is discovered during the active contract term, Contractor shall have ninety (90) days following receipt of the notice to respond in writing and demonstrate that the determination of false certification was made in error. If Contractor does not demonstrate that the City's determination of false certification was made in error then the City shall have the right to terminate the contract and seek civil remedies pursuant to Section 287.135, Florida Statutes, as amended from time to time. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS: (CITY CLERK) 100 E OCEAN AVENUE BOYNTON BEACH, FLORIDA, 33435. 561-742-6061. dejesusm(a�BBFL.US 100203944.1 306-90018211 10 MOTOROLA SOLUTIONS Statement of Work Local Radio Combo Package 1.0 Description Local Radio Combo Package provides operational check and board level repair services for mobile, portable, two-way and mobile data. An operational check is an analysis of the Equipment to identify external or internal defects. Local Radio Combo Package also includes service on standard palm microphones and single mobile controls heads, provided that they are required for normal operation of the two-way mobile and are included at the point of manufacture. Service is only included on Equipment specifically named in the applicable Agreement to which this Statement of Work is attached. Local Radio Combo Package excludes repairs to: optional accessories; iDEN accessories; iDEN mobile microphones; non-standard mobile microphones, mobile external speakers; optional or additional control heads, single and multiple unit portable chargers;batteries,mobile antennas;mobile power&antenna cables and power supplies. The following services are excluded from Local Radio Combo service unless they are purchased for an additional fee. The services are Pick-up & delivery, Subscriber Preventative Maintenance, Portable Remote Speaker Microphones, Portable Antenna Replacements and Mobile Remote Control Heads. The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities: 2.1 Service to be performed at the Servicer facility during Standard Business Days. 2.2 Perform an operational check on the Equipment to determine the nature of the problem. 2.3 Remove/reinstall mobile or data Equipment from/to Customer's vehicle as needed for additional servicing. 2.4 Test and Restore the Equipment to Motorola factory specifications. 2.5 Remove any dust,and/or foreign substances from the Equipment. 2.6 Reprogram Equipment necessary to return Equipment to original operating parameters based on the template in the Equipment,if the template information can be retrieved from the Equipment,or from a backup diskette provided by Customer containing the template information. If the Customer template is not provided or not reasonably usable,a generic template utilizing the latest Radio Service Software(RSS)version for that Equipment will be used. The Equipment will require additional programming by the Customer to Restore the original template. 2.7 Notify Customer upon completion of repair for pickup of Equipment. 3.0 Customer has the following Responsibilities: 3.1 Deliver and pick up Equipment to/from the Servicer facility. 3.2 Inform Servicer of description of problem for Equipment brought in for service. 3.3 If the Equipment will not power up,or if desired,supply Servicer with a backup diskette with the Software template or programming in order to assist in returning the Equipment to original operating parameters. If applicable,record the current flashcode for each radio. 3.4 If Motorola must use a generic template to restore Equipment to operating condition,Customer is responsible for any programming required to Restore Equipment to desired parameters. 3.5 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide 3.6 the Local Radio Combo Package service to Customer. 11 ® MOTOROLA SOLUTIONS Statement of Work Subscriber Preventative Maintenance 1.0 Description Subscriber Preventative Maintenance(PM)provides for an annual operational test and alignment to ensure the customer's equipment meets and continues to meet the manufacturer's specification. This service is only provided on subscriber equipment specifically named in the agreement to which this Statement of Work is attached. The PM inspection does not include any hardware repair that may be identified during the Preventative Maintenance check. 2.0 Motorola has the following responsibilities: 2.1 The following service will be provided during the PM process,if applicable: 2.1.1. Physically inspect the equipment. 2.1.2. Remove any dust internally from the equipment. 2.1.3. Replace required seals if applicable,reassemble unit and test. 2.1.4. Measure, record, align and adjust the following applicable equipment parameters outlined by the manufacturer. 2.1.4.1.Receive frequency 2.1.4.2.Transmit frequency 2.1.4.3.Transmit frequency error 2.1.4.4.Deviation 2.1.4.5.Transmit power 2.1.4.6.Receive sensitivity 2.1.4.7.Audio output levels 2.1.4.8.Vacuum test performed on ruggedized radios 2.2 Perform an operational check on the equipment, and restore the equipment to Motorola factory specifications. 2.3 Clean external housing of the equipment. 3.0 Customer has the following Responsibilities: 3.1 Coordinate and schedule with the Motorola Service Shop the PM checks for large quantities of radios needing the PM check completed. 3.2 Schedule the PM check on an annual basis with the Motorola to ensure the radio continues to meet Motorola manufacturer specifications. 3.3 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to perform the Preventative Maintenance service to customer. 12 OnSite Infrastructure Response and Dispatch Service Overview Motorola's OnSite Infrastructure Response & Dispatch service provides case management and escalation for onsite technical service requests. The service is delivered by the Motorola's Solutions Support Center (SSC) in conjunction with a local service provider. The SSC is responsible for opening a case for onsite support and monitoring the status of that case to ensure strict compliance to committed response times. The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. 1.0 Description of Services The Motorola SSC will receive customer request for OnSite service provider and dispatch a servicer. The servicer will respond to the customer location based on pre-defined Severity Levels set forth in Section 4.0 - Severity Level Definitions able and Response times set forth in Section 5.0— Severity Level Response Time Commitments table in order to restore the system. Motorola will provide case management as set forth herein. The SSC will maintain contact with the on-site Motorola Service Shop until system restoral and case closure. The SSC will continuously track and manage cases from creation to close through an automated case tracking process. 1.1 Scope OnSite Infrastructure Response & Dispatch service is available 24 hours a day, 7 days a week in accordance with Severity Level Definitions and Severity Level Response Time Commitments listed in sections 4.0 and 5.0 of this document. 1.2 Geographic Availability OnSite Infrastructure Response and Dispatch is available to customers worldwide where Motorola servicers are present. Response times are based on the customer's local time zone. 1.3 Inclusions Onsite Infrastructure Response and Dispatch Service can be delivered on Motorola-sold infrastructure. 2.0 Motorola has the following responsibilities: 2.1. Receive service requests. 2.2. Create a case as necessary when service requests are received. Gather information to perform the following: 2.2.1. Characterize the issue. 2.2.2. Determine a plan of action. 2.2.3. Assign and track the case to resolution. 2.3. Dispatch a servicer as required by Motorola standard procedures and provide necessary case information collected in 2.2. 2.4. Ensure the required personnel have access to customer information as needed 2.5. Servicer will perform the following on-site: 2.5.1. Run diagnostics on the Infrastructure or Field Replacement Units (FRU). 2.5.2. Replace defective Infrastructure or FRU, as supplied by customer'. 13 2.5.3. Provide materials, tools, documentation, physical planning manuals, diagnostic/test equipment and any other requirements necessary to perform the maintenance service. 2.5.4. If a third party vendor is needed to restore the system, the Servicer may accompany that vendor onto the customer's premises. 2.6. Verify with customer that restoration is complete or system is functional, if required by customer's repair verification in the Customer Support Plan required by section 3.2. If verification by customer cannot be completed within 20 minutes of restoration, the case will be closed and the Servicer will be released. 2.7. Escalate the case to the appropriate party upon expiration of a response time. 2.8. Close the case upon receiving notification from customer or servicer, indicating the case is resolved. 2.9. Notify customer of case status as defined by the Customer Support Plan: 2.9.1. Open and closed; or 2.9.2. Open, assigned to the servicer, arrival of the servicer on-site, deferred or delayed, closed. 2.10. Provide Case activity reports to customer if requested. 3.0 Customer has the following responsibilities: 3.1. Contact Motorola, as necessary, to request service. 3.2. Provide Motorola with the following pre-defined customer information and preferences prior to start date necessary to complete Customer Support Plan (CSP): 3.2.1. Case notification preferences and procedure. 3.2.2. Repair verification preference and procedure. 3.2.3. Database and escalation procedure forms. 3.2.4. Submit changes in any information supplied in the CSP to the Customer Support Manager (CSM). 3.3. Provide the following information when initiating a service request: 3.3.1. Assigned system ID number. 3.3.2. Problem description and site location. 3.3.3. Other pertinent information requested by Motorola to open a case. 3.4. Allow Servicers access to equipment. 3.5. Supply infrastructure or FRU, as applicable, in order for Motorola to restore the system as set forth in paragraph 2.5.2. 3.6. Maintain and store in an easily accessible location any and all software needed to restore the system. 3.7. Maintain and store in an easily accessible location proper system backups. 3.8. For E911 systems, test the secondary/backup Public Safety Answering Point (PSAP) connection to be prepared in the event of a catastrophic failure of a system. Train appropriate personnel on the procedures to perform the function of switching to the backup PSAP. 3.9. Verify with the SSC that restoration is complete or system is functional, if required by repair verification preference provided by customer in accordance with section 3.2. 3.10. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide these services. 'Infrastructure Repair with Advanced Replacement(IRAR)is a service offering that provides repair and replacement of infrastructure equipment.IRAR enhances Onsite and Dispatch Service by enabling a faster response and repair times. 14 4.0 Severity Level Definitions The following severity level definitions will be used to determine the maximum response times: Severity Level Severity Definition Severity 1 This is defined as a failure that causes the system and/or infrastructure a loss of voice functionality and no work-around or immediate solution is available. The following are examples of this kind of severity: • 33% of call processing resources impaired • Site Environment alarms: o Smoke o Unauthorized access o Temperature o Power failure Severity 2 This is defined as a fault that causes the system to operate with a continuous reduction in capacity or functionality of core services (core services include, voice, data or network management). The following are examples of this kind of severity: • Less than 33% of call processing resources impaired • Failure of a single redundant component Severity 3 This is defined as a fault which reduces the functionality, efficiency or usability of core services (voice, data and network management) and there is a viable work- around in place. The following are examples of this kind of severity: • Intermittent faults that are infrequent and minor impact to core services • Statistical reporting problems Severity 4 This is defined as a minor issue, which has little or no impact on the functionality, efficiency or usability of core services. The following are examples of this kind of severity: • Faults resulting in minor functions or features being unsupported or unreliable in ways that are not noticeable to the user. • Faults that have no impact in how the user perceives the system to work. • Cosmetic issues. • Requests for information. • Preventive Maintenance 15 5.0 Severity Level Response Time Commitments (Customer's Response Time Classification is designated in the Customer Support Plan.) Severity Standard Response Time Level Severity 1* Within 4 hours from receipt of notification continuously Severity 2 Within 4 hours from receipt of notification Standard Business Day Severity 3 Within 8 hours from receipt of notification Standard Business Day Severity 4 Within 12 hours from receipt of notification Standard Business Day *Premier Response is an option that provides a 2-hour response time for severity 1 issues. 16 MOTOROLA Network Monitoring,Statement of Work Version 1.12 Network Monitoring Overview Motorola's Network Monitoring Operations (NMO) within the Motorola Solutions Support Center (SSC) provides real-time fault monitoring for radio communications networks on a continuous basis. NMO utilizes sophisticated tools for remote monitoring and event characterization of your communications networks. When an event is detected, NMO technologists acknowledge and assess the situation, and initiate a defined response. The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. 1.0 Description of Network Monitoring Services Network Monitoring is a service designed to electronically monitor elements of a communication system for events, as set forth in the Monitored Elements Table. When the SSC detects an event, (based on the severity of the event) trained technologists acknowledge and remotely diagnose the event, and initiate an appropriate response in accordance with the customer handling procedure. Appropriate responses could include, but are not limited to, continuing to monitor the event for further development, attempting remote remediation via engagement of Technical Support resources, or initiating dispatch' of a Field Servicer for onsite remediation. 1.1 Availability Network Monitoring service is available 24 hours a day, 7 days a week. Network Monitoring availability is based on the level of contracted service and defined in the Customer Support Plan (CSP). 1.2 Geographic Availability Network Monitoring is a globally provided service unless limited by data export control regulations. Timeframes are based on the customer's local time zone. 1.3 Inclusions Network monitoring service can be delivered on Motorola sold infrastructure as stated in Monitored Elements Table. 1.4 Limitations and Exclusions 1.4.1 Does not include monitoring of anything outside of the radio network or monitoring of infrastructure provided by a third party, unless specifically stated. Monitored elements must be within the radio network and capable of sending traps to the Unified Event Manager (UEM). 1.4.2 Additional support charges above and beyond the contracted service agreements may apply if it is determined that system faults were caused by the customer making changes to critical system parameters. 1.4.3 The following activities are outside the scope of the Network Monitoring service, but are optional services that are available to remote Network Monitoring customers at an additional cost: Approved by Motorola Solutions LGA&C 11/12/2014 ©Motorola 2015-- 17 MOTOROLA Network Monitoring,Statement of Work MIL Version 1.12 1.4.3.1 Emergency on-site visits required to resolve technical issues that cannot be resolved by with SSC working remotely with the local customer technical resource. 1.4.3.2 System installations, upgrades, and expansions. 1.4.3.3 Customer training. 1.4.3.4 Hardware repair and/or exchange. 1.4.3.5 Network security services. 1.4.3.6 Network transport. 1.4.3.7 Information Assurance. 1.4.3.8 Any services not expressly included in this statement of work. 1.4.4 Reference the event catalogue to confirm monitored equipment. 1 Dispatch service with OnSite Response is a separate service that is required with Network Monitoring 1.5 Motorola has the following responsibilities: 1.5.1. Provide dedicated connectivity through a network connection necessary for monitoring communication networks. The Connectivity Matrix further describes the connectivity options. 1.5.2 If determined necessary by Motorola, provide Motorola owned equipment for monitoring system elements. If Motorola installs or replaces Motorola owned equipment, the type of equipment and location installed is listed in the Motorola Owned & Supplied Equipment Table. 1.5.3 Verify connectivity and event monitoring prior to system acceptance or start date. 1.5.4 Monitor system continuously during hours designated in the CSP in accordance with the pre-defined times specified in section 1.6.2 below. 1.5.5 Remotely access the customer's system to perform remote diagnosis as permitted by customer pursuant to section 1.6.4. 1.5.6 Create a case, as necessary. Gather information to perform the following: 1.5.6.1 Characterize the issue 1.5.6.2 Determine a plan of action 1.5.6.3 Assign and track the case to resolution. 1.5.7 Cooperate with customer to coordinate transition of monitoring responsibilities between Motorola and customer as specified in section 1.6.13 and 1.6.13.1. 1.5.8 Maintain communication with the customer in the field as needed until resolution of the case 1.6 The Customer has the following responsibilities: 1.6.2 Allow Motorola continuous remote access to enable the monitoring service. 1.6.3 Provide continuous utility service to any Motorola equipment installed or utilized at customer's premises to support delivery of the service. 1.6.4 Provide Motorola with pre-defined customer information and preferences prior to Start Date necessary to complete the CSP, including, but not limited to: 1.6.4.1 Case notification preferences and procedure Approved by Motorola Solutions LGA&C 11/12/2014 - _ C Motorola 2015 18 Network Monitoring,Statement of Work MOTOROLA Version 1.12 1.6.4.2 Repair Verification Preference and procedure 1.6.4.3 Database and escalation procedure forms. 1.6.4.4 Submit changes in any information supplied to Motorola and included in the CSP to the CSM. 1.6.5 Provide the following information when initiating a service request: 1.6.5.1 Assigned system ID number 1.6.5.2 Problem description and site location 1.6.5.3 Other pertinent information requested by Motorola to open a Case. 1.6.6 Notify the SSC when customer performs any activity that impacts the system. (Activity that impacts the system may include, but is not limited to, installing software or hardware upgrades, performing upgrades to the network, or taking down part of the system to perform maintenance.) 1.6.7 Allow Servicers access to equipment (including any connectivity or monitoring equipment) if remote service is not possible. 1.6.8 Allow Servicers access to remove Motorola owned monitoring equipment upon cancellation of service. 1.6.9 Provide all customer managed passwords required to access the customer's system to Motorola upon request or when opening a case to request service support or enable response to a technical issue. 1.6.10 Pay additional support charges above and beyond the contracted service agreements that may apply if it is determined that system faults were caused by the customer making changes to critical system parameters 1.6.11 Obtain all third party consents or licenses required to enable Motorola to provide the monitoring service. 1.6.12 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. 1.6.13 Contact Motorola to coordinate transition of monitoring when monitoring responsibility is to be transferred to or from Motorola. (I.e. normal business hours to after-hours monitoring) as set forth in pre-defined information provided by customer CSP. 1.6.13.1 Upon contact, customer must provide customer name, site id, status on any open cases, severity level, and brief description of case and action plan to Motorola. 1.6.14 Acknowledge that cases will be handled in accordance with the times and priorities as defined in the Event Definition table-Appendix A . 1.6.15 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Network Monitoring service. Approved by Motorola Solutions LGA&C 11/12/2014 0 Motorola 2015 19 Network Monitoring,Statement of Work MOTOROLA Version 1.12 The event types are based on the defined levels as follows: Appendix A Engagement Matrix Severity Severity Definition Engagement Times Level 1 This is defined as a critical/major incident Response provided 24 hours, 7 that causes the system and/or days a week, including US infrastructure to experience a loss of call Holidays. processing functionality and no work- around or immediate solution is available. The following are examples of this kind of failure: o 33% of call processing resources impaired o Remote Site/sub-system severed o Site Environment alarms: • Smoke o Unauthorized access o Temperature o Power failure 2 This is defined as a moderate/minor Response provided 8 x 5 on incident that causes the system to operate standard business days, which is with a continuous reduction in capacity or normally Monday through Friday functionality of core services (core services 8AM to 5PM, excluding US include, voice, data or network Holidays. management). The following are examples of this kind of failure: o Less than 33% of call processing resources impaired o Failure of a single redundant component 3 This is defined as a minor issue, which has Response provided 8 x 5 on little or no impact on the functionality, standard business days, which is efficiency or usability of core services. The normally Monday through Friday following are examples of this kind of 8AM to 5PM, excluding US severity: Holidays. Approved by Motorola Solutions LGA&C 11/9212014 'Motorola 2015 20 MOTOROLA Network Monitoring,Statement of Work Version 1.12 o Faults that have no impact in how the user perceives the system to work o Intermittent issues o Requests for information o Preventive Maintenance or upgrade related work Connectivity Matrix Request connectivity 8 weeks in advance of service start date System Type Connectivity Set up and Maintenance ASTRO®25 Internet VPN Motorola ASTRO®25 T1 Motorola Motorola Owned & Supplied Equipment Table Equipment Type Location Installed Firewall/Router Master Site Service Delivery Management Server Master Site for each Zone Approved by Motorola Solutions LGA&C 11/12/2014 ©Motorola 2015 21 MOTOROLA Network Monitoring,Statement of Work Version 1.12 Monitored Elements Table Master Site Infrastructure RF Site Equipment Dispatch Site Equipment Servers & Back up Servers Channels Consoles MOSCAD (digital inputs & MOSCAD (digital AIS Servers RS232 serial alarms) inputs & RS232 serial alarms) TRAK RF Site Operator Position (OP) Communication Path Core LAN Switch Switch Motorola Gold Elite Gateway (MGEG) Packet Data Gateway(PDG) Site Controller Call Processor Radio Network Gateway Router Logging Replay Station (RNG) (only within the RNI) Zone Database Server (ZDS) Site Ambassador (AMB) Gateway Router Gateway Router Client Station Controller—Zone & Domain Network Time Voice Processing Module Protocol (NTP) (VPM) Firewall Manager Servers Firewall MCC 7500 IP Logging Recorders Air Traffic Router (ATR) SmartX Site MCC 7100 (only within the Converter (only the RNI) converter, not the legacy sites) Unified Event Manager (UEM) Zone Statistical Server (ZSS) Install Server 'Some or all of the above equipment may be monitored depending on system configuration and need. Other equipment(not listed)may be monitored as an option, consult with your Customer Support Manager for details. Approved by Motorola Solutions LGA&C 11/12/2014 ®Motorola 2015 22 Technical Support Overview Motorola's Technical Support service provides telephone consultation for technical issues that require a high level of ASTRO network expertise and troubleshooting capabilities. Remote Technical Support is delivered through the Motorola System Support Center (SSC) by a staff of technical support specialists skilled in diagnosis and swift resolution of infrastructure performance and operational issues. Technical Support provides access to a solutions database, as well as access to in house test labs and additional Motorola technical resources Motorola applies industry best practices in recording, monitoring, escalating and reporting for Technical Support calls from its contracted customers, reflecting the importance of maintaining mission critical systems. The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. 1.0 Description of Technical Support Services Motorola's System Support Center (SSC) will provide technical support to assist the customer's technical resources of the Motorola's currently supported infrastructure. This team of highly skilled professionals is available to the customer as an integrated part of the support and technical issue resolution process. The SSC remotely supports the customer and works with but not limited to fault diagnostics tools, simulation networks and fault database search engines. The Technical Support Operations is available 24 hours a day; 7 days per week to support technical requests (see severity level response time commitments). Calls requiring incidents, problems, or service requests will be logged in Motorola's issue management system. This ensures that technical issues are prioritized, updated, tracked and escalated as necessary, until resolution. The Technical Support Operations shall assign the priority level as in accordance with the agreed Severity Level Definitions stated in this document. Motorola will track the progress of each case from initial logging to resolution. Motorola will ensure that the customer is advised of the case progress and informed of tasks that require further investigation and assistance from the customer's technical resources The provision of this service requires that the customer provides a suitably trained technical resource that delivers maintenance and support to the system, and who is familiar with the operation of that system. Motorola provides technical consultants to support the local resource in the timely closure of infrastructure, performance and operational issues. 1.1 Scope Technical Support service is available 24 hours a day, 7 days a week based on Severity Level Definitions. 1.2 Geographic Availability Technical Support is available to any customer regardless of their geographic location and timeframes are based on the customer's local time zone. 23 1.3 Inclusions Technical Support service will be delivered on Motorola sold infrastructure including integrated 3rd party products. 1.4 Limitations and Exclusions The following activities are outside the scope of the Technical Support service, but are optional services that are available to remote Technical Support customers at an additional cost: 1.4.1 Emergency on-site visits required to resolve technical issues that cannot be resolved by with SSC working remotely with the local customer technical resource. 1.4.2 Third party support for equipment not sold by Motorola as part of the original system. 1.4.3 System installations, upgrades, and expansions. 1.4.4 Customer training. 1.4.5 Hardware repair and/or exchange. 1.4.6 Network security services. 1.4.7 Network transport. 1.4.8 Information Assurance. 1.4.9 Motorola services not included in this statement of work. 1.4.10 Any technical support required as a result of a virus or unwanted intrusion is excluded if the system is not protected against these security threats by Motorola's Pre-tested Security Update Service when applicable. 1.5 Motorola has the following responsibilities: 1.5.1 Enable customer access to the Motorola Technical Support Center (800-221- 7144), 24 hours a day, 7 days per week, to answer, document and respond to requests for support. 1.5.2 Respond to requests for Technical Support in accordance with the response times set forth in the Severity Level Response Time Commitments section of this document and the severity level defined in the Severity Level Definitions section of this document. 1.5.3 Advise caller of procedure for determining any additional requirements, activities or information relating to issue restoration and/or characterization. 1.5.4 Maintain communication with the customer in the field as needed until resolution of the case 1.5.5 Coordinate technical resolutions with agreed upon third party vendors, as needed. 1.5.6 Escalate and manage support issues, including systemic issues, to additional Motorola technical resources, as applicable. 1.5.7 Escalate the case to the appropriate party upon expiration of a response time. 24 1.5.8 Determine, in its sole discretion, when a case requires more than the Technical Support services described in this SOW and notify customer of an alternative course of action. 1.6 The Customer has the following responsibilities: 1.6.1 Provide Motorola with pre-defined information prior to contract start date necessary to complete Customer Support Plan (CSP). 1.6.2 Submit changes in any information supplied in the Customer Support Plan (CSP) to the Customer Support Manager (CSM). 1.6.3 Contact the SSC in order to engage the Technical Support service, providing the necessary information for proper entitlement services. Including but not limited to the name of contact, name of customer, system ID number, site(s) in question, and brief description of the problem including pertinent information for initial issue characterization. 1.6.4 Maintain suitable trained technical resources that provide field maintenance and technical maintenance services to the system, and who are familiar with the operation of that system. 1.6.5 Provide SSC access via the remote connection that has been established through other sold services (e.g. Network Fault Monitoring) 1.6.6 Supply suitably skilled and trained on-site presence when requested by the SSC. 1.6.7 Validate issue resolution prior to close of the case in a timely manner. 1.6.8 Acknowledge that cases will be handled in accordance with the times and priorities as defined in the Severity Level Definitions and in the Severity Level Response Time Commitments section in this document. 1.6.9 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Technical Support service. 25 1.7 Severity Level Definitions The following severity level definitions will be used to determine the maximum response times: Severity Level Severity Definition Severity 1 This is defined as a failure that causes the system and/or infrastructure a loss of voice functionality and no work-around or immediate solution is available. The following are examples of this kind of failure: • 33% of call processing resources impaired • Site Environment alarms: o Smoke, o Unauthorized access o Temperature o Power failure Severity 2 This is defined as a fault that causes the system to operate with a continuous reduction in capacity or functionality of core services (core services include, voice, data or network management). The following are examples of this kind of failure: • Less than 33% of call processing resources impaired • Failure of a single redundant component Severity 3 This is defined as a fault which reduces the functionality, efficiency or usability of core services (voice, data and network management) and there is a viable work- around in place. The following are examples of this kind of severity: • Intermittent faults that are infrequent and minor impact to core services • Statistical reporting problems Severity 4 This is defined as a minor issue, which has little or no impact on the functionality, efficiency or usability of core services. The following are examples of this kind of severity: • Faults resulting in minor functions or features being unsupported or unreliable in ways that are not noticeable to the user. • Faults that have no impact in how the user perceives the system to work. • Cosmetic issues. • Requests for information. • Preventive Maintenance 26 2.1 Severity Level Response Time Commitments The response times are based on the defined severity levels as follows: Severity Level Response Time Severity 1 A Motorola SSC Technician will make contact with the customer technical representative within one hour of the request for support being logged in the issue management system. Continual effort will be maintained to restore the system or provide a workaround resolution. Response provided 24 x 7. Severity 2 A Motorola SSC Technician will make contact with the customer technical representative within four hours of the request for support being logged at the issue management system. Response provided 8 x 5 on standard business days, which is normally Monday through Friday 8AM to 5PM, excluding US Holidays. Severity 3 A Motorola SSC Technician will make contact with the customer technical representative within the next business day of the request for support being logged at the issue management system. Response provided 8 x 5 on standard business days, which is normally Monday through Friday 8AM to 5PM, excluding US Holidays. Severity 4 A Motorola SSC Technician will make contact with the customer technical representative within the next business day of the request for support being logged at the issue management system. Response provided 8 x 5 on standard business days, which is normally Monday through Friday 8AM to 5PM, excluding US Holidays. 27 MOTOROLA Infrastructure Repair w/Advanced Replacement,Statement of Work Version 1.8 Infrastructure Repair with Advanced Replacement Overview Infrastructure Repair with Advanced Replacement is a repair exchange service for Motorola and select third party infrastructure supplied by Motorola. When available, Motorola will provide customer with an advanced replacement unit(s) or Field Replacement Units (FRU's) in exchange for customer's malfunctioning equipment. Malfunctioning equipment will be evaluated and repaired by the infrastructure repair depot and returned to depot's FRU inventory upon completion of repair. For customers who prefer to maintain their existing FRU inventory they have an option to request a "Loaner" FRU while their unit is being repaired. Refer to Appendix A for details on the loaner process. The Motorola authorized repair depot manages and performs the repair of Motorola supplied equipment as well as coordinating the equipment repair logistics process. The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. 1.0 Description of Services Infrastructure components are repaired at a Motorola authorized Infrastructure Depot Operations (IDO). At Motorola's discretion, select third party infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. 1.1 Scope Repair authorizations are obtained by contacting the Solutions Support Center which is available 24 hours a day, 7 days a week. Repair authorizations can also be obtained online via Motorola Online at under Repair Status/Submit Infrastructure RA. Motorola Online: https://businessonline.motorolasolutions.com 1.2 Geographic Availability Infrastructure repair with advanced replacement is supported globally; geographic proximity and type of infrastructure will determine the repair facility. 1.3 Inclusions Infrastructure repair with advanced replacement is available on Motorola sold infrastructure including integrated 3rd party products. Motorola will make a "Commercially Reasonable Effort" to repair Motorola manufactured infrastructure products for seven (7) years after product cancellation. 1.4 Exclusions If infrastructure is no longer supported by Motorola, the original equipment manufacturer or a third party vendor, Motorola may return said equipment to the customer without repair or replacement. The following items are excluded from Infrastructure Repair with Advanced Replacement: 1.4.1 All Motorola infrastructure hardware over seven (7) years from product cancellation date. 1.4.2. All third party infrastructure hardware over three (3) years from product cancellation date. 1.4.3 All broadband infrastructure three (3) years from product cancellation date 1.4.4 Physically damaged infrastructure. 1.4.5 Third party equipment not shipped by Motorola. Approved by Motorola Contracts ©Motorola 2013 and Compliance September 2013 28 ft' MOTOROLA Infrastructure Repair w/Advanced Replacement,Statement of Work Version 1.8 1.4.6 Consumable items including, but not limited to, batteries, connectors, cables, toner/ink cartridges, tower lighting, laptop computers, monitors, keyboards and mouse. 1.4.7 Video retrieval from digital in-car video equipment. 1.4.8 Infrastructure backhaul including but not limited to, antennas, antenna dehydrators, microwave', line boosters, amplifier, data talker wireless transmitter, short haul modems and UPS.' 1.4.9 Test equipment. 1.4.10. Racks, furniture and cabinets. 1.4.11. Non-standard configurations, customer-modified infrastructure and certain third party infrastructure are excluded from advanced replacement service. 1.4.11. Firmware and/or software upgrades. ' Excluded from service agreements but may be repaired on an above contract,time and material basis.All UPS Systems must be shipped to IDO for repair.Excludes batteries and any on-site services. 1.5 Motorola has the following responsibilities: 1.5.1 Enable customer access to the Motorola call center which is operational 24 hours a day, 7 days per week, to create requests for advanced replacement service. 1.5.2. Use commercially reasonable efforts to maintain FRU inventory on supported platforms. 1.5.3. Provide new or reconditioned FRU's to the customer, upon request and subject to availability. The FRU will be of similar equipment and version, and will contain equivalent boards and chips, as the customer's malfunctioning FRU. 1.5.4. Load firmware/software for equipment that requires programming. The software version information must be provided for the replacement FRU to be programmed accordingly. If the customer software version/configuration is not provided, shipping times will be delayed. 1.5.5 Package and ship Advance Exchange FRU from the FRU inventory to customer specified address. 1.5.5.1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding holidays, FRU will be shipped from Motorola as soon as possible dependent upon stock availability and configuration requested. Motorola will pay for the shipping to the customer, unless customer requests shipments outside of standard business hours and/or carrier programs, such as weekend or next flight out (NFO) shipment. In such cases, customer will be responsible for shipping and handling charges. 1.5.5.2. When sending the advanced replacement FRU to customer, provide a return air bill in order for customer to return the customer's malfunctioning FRU. The customer's malfunctioning FRU will become property of the Motorola repair depot or select third party and the customer will own the advanced replacement FRU. 1.5.5.3. When sending a loaner FRU to customer, Motorola will pay for outbound shipping charges. Inbound shipping to Motorola for repair is the responsibility of the customer. Motorola will repair and return the customer's FRU and will provide a return air bill for the customer to return IDO's loaner FRU. Refer to Appendix A for the loaner process and Appendix B for shipping charge detail. 1.5.6. Provide repair return authorization number upon customer request for Infrastructure that is not classified as an advanced replacement or loaner FRU_. Approved by Motorola Contracts ©Motorola 2013 and Compliance September 2013 29 MOTOROLA Infrastructure Repair w/Advanced Replacement,Statement of Work Version 1.8 1.5.7. Provide a repair Return Authorization (RA) number so that the returned FRU can be repaired and returned to FRU stock. 1.5.8. Receive malfunctioning FRU from Customer, carry out repairs and testing and return it to the FRU stock 1.5.9. Receive malfunctioning infrastructure from customer and document its arrival, repair and return. 1.5.10. Perform the following service on Motorola infrastructure: 1.5.10.1. Perform an operational check on the infrastructure to determine the nature of the problem. 1.5.10.2. Replace malfunctioning Field Replacement Units (FRU) or components. 1.5.10.3. Verify that Motorola infrastructure is returned to Motorola manufactured specifications, as applicable 1.5.10.4. Perform a box unit test on all serviced infrastructure. 1.5.10.5. Perform a system test on select infrastructure. 1.5.11. Provide the following service on select third party infrastructure: 1.5.11.1. Perform pre-diagnostic and repair services to confirm infrastructure malfunction and eliminate sending infrastructure with no trouble found (NTF)to third party vendor for repair, when applicable. 1.5.11.2. Ship malfunctioning infrastructure components to the original equipment manufacturer or third party vendor for repair service, when applicable. 1.5.11.3. Track infrastructure sent to the original equipment manufacturer or third party vendor for service. 1.5.11.4. Perform a post-test after repair by Motorola, to confirm malfunctioning infrastructure has been repaired and functions properly in a Motorola system configuration, when applicable. 1.5.12. For loaner equipment, Motorola will ship repaired infrastructure to the customer specified address during normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding holidays. FRU will be sent two-day air unless otherwise requested. Motorola will pay for such shipping, unless customer requests shipments outside of the above mentioned standard business hours and/or carrier programs, such as NFO (next flight out). In such cases, customer will be responsible for payment of shipping and handling charges. 1.6 The Customer has the following responsibilities: 1.6.1 Contact or instruct Servicer to contact the Motorola Solutions Support Center (SSC) and request a return authorization number prior to shipping malfunctioning infrastructure or third party infrastructure named in the applicable attached exhibit. 1.6.2 Provide model description, model number and serial number, type of system and firmware version, software options, symptom of problem and address of site id for FRU or infrastructure. 1.6.3 Indicate if FRU or third party FRU being sent in for service was subjected to physical damage or lightning damage. Approved by Motorola Contracts ©Motorola 2013 and Compliance September 2013 30 MOTOROLA Infrastructure Repair w/Advanced Replacement,Statement of Work Version 1.8 1.6.4 Follow Motorola instructions regarding inclusion or removal of firmware and software applications from infrastructure being sent in for service. 1.6.5 Provide customer purchase order number to secure payment for any costs described herein. 1.6.6. Pay for shipping of Advanced Replacement or Loaner FRU from Motorola repair depot if customer requested shipping outside of standard business hours or carrier programs set forth in section 1.5.5.1. See Appendix B for shipping charges. 1.6.7. Properly package and ship the malfunctioning FRU using the pre-paid air-bill that arrived with the advanced replacement FRU. Customer is responsible for properly packaging the malfunctioning infrastructure FRU to ensure that the shipped infrastructure arrives un-damaged and in repairable condition. Customer will be subject to a replacement fee for malfunctioning FRU's not properly returned. 1.6.8. Within five (5) business days of receipt of the advanced replacement FRU from Motorola's FRU inventory, properly package customer's malfunctioning FRU and ship the malfunctioning Infrastructure to Motorola's repair depot for evaluation and repair. Customer must send the return air bill back to the repair depot in order to ensure proper tracking of the returned infrastructure. Customer will be subject to a full replacement fee for FRU's not returned within 5 business days. 1.6.9. For Infrastructure and/or third party infrastructure repairs that are not exchanged in advance, properly package Infrastructure and ship the malfunctioning FRU, at Customer's expense and risk of loss to Motorola. 1.6.10. Clearly print the return authorization number on the outside of the packaging. 1.6.11. Maintain information of software/applications and firmware for re-loading of infrastructure. 1.6.12. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the infrastructure repair services to customer. Approved by Motorola Contracts ©Motorola 2013 and Compliance September 2013 31 MOTOROLA Infrastructure Repair w/Advanced Replacement,Statement of Work Version 1.8 APPENDIX A Advanced Exchange or Loaner Decision Process Product/FRU Failures Call /Customer will ship \ SSC 800 221 7144 option 2 Customer FRU that requires Receives repair to Motorola Advanced using pre-paid Replacement shipping label within 5 business days of receiving advanced replacement FRU/ .0 you want your origina No Request an Advanced equipment repaired and Exchange,Receive an RMA returned to you? # &a FRU will be shipped (LOANER) to customer as soon as possible. Yes Customer request a Loaner FRU.The SSC will provide 2 RMA numbers and will ship a loaner FRU. Motorola will repair FRU and Customer to ship the FRU that ship to customer designated romer wt ship \requires repair to the address location 17 responFRU back to provided by SSC rep Customer Motorola bac responsible for shipping charges g to Motorola prepaid shipping Customer will remove the ► V label within 5 loaner FRU from the system business days of and replace with their original \receiving repaire� (repaired)FRU. FRU Approved by Motorola Contracts ®Motorola 2013 and Compliance September 2013 32 MOTOROLA Infrastructure Repair w/Advanced Replacement,Statement of Work Version 1.8 APPENDIX B Shipping Charges Advanced Replacement Service Contract Shipping Charges Exchanges Motorola (Outbound to customer) Exchanges or Loaners Next Flight Out Customer (Outbound to customer) Exchanges or Loaners Non-Motorola carrier * Customer (Outbound to customer ) Exchanges Motorola (Inbound to Motorola) Loaner Motorola (Outbound to customer) Loaner Repair Customer (Inbound to Motorola) Loaner Repair & Return Motorola (Outbound to customer) Loaner Installation (OnSite Servicer) Customer *Motorola shipping carriers — FedEx and DHL Approved by Motorola Contracts ©Motorola 2013 and Compliance September 2013 33 MOTOROLA ASTRO Security Update Service Statement of Work © MOTOROLA SOLUTIONS Security Update Service Overview To verify compatibility with your ASTRO system, Motorola Solutions, Inc.'s ("Motorola") Security Update Service (SUS) provides pre-tested 3`d party software (SW) security updates. This service was formerly called Pre-tested Software Subscription (PTSS). Additionally, SUS Platinum has been eliminated. The additional SUS Platinum features have been merged into this one SUS offering. This Statement of Work ("SOW") is subject to the terms and conditions of Motorola's Professional Services Agreement, Service Agreement or other applicable agreement in effect between the parties ("Agreement"). Motorola and Customer may be referred to herein individually as a "Party or together as "Parties." 1.0 Description of Security Update Services Motorola shall maintain a dedicated vetting lab for each supported ASTRO release for the purpose of pre-testing security updates. In some cases, when appropriate, Motorola will make the updates available to outside vendors, allow them to test, and then incorporate those results into this offering. Depending on the specific ASTRO release and customer options, these may include updates to antivirus definitions, OEM vendor supported Windows Workstation and Server, Solaris and RedHat Linux (RHEL) operating system patches, VMware ESXi Hypervisor patches, Oracle database patches, PostgreSQL patches, and patches for other 3'd party Windows applications such as Adobe Acrobat and Flash. Motorola has no control over the schedule of releases. The schedule for the releases of updates is determined by the Original Equipment Manufacturers (OEMs), without consultation with Motorola. Antivirus definitions are released every week. Microsoft patches are released on a monthly basis. Motorola obtains and tests these updates as they are released. Other products have different schedules or are released "as-required." Motorola will obtain and test these updates on a quarterly basis. SUS (Self- Installed) is the baseline offer. Sections describing the optional delivery methods and reboot support service are only applicable if purchased. Motorola Solutions,Inc.Confidential Proprietary ©Motorola Solutions.Inc. 2017 34 MOTOROLA ASTRO Security Update Service Statement of Work SUS Delivery Methods Patch Delivery Method Download Installation Reboot Support Responsibility Responsibility SUS (Self-Installed ) Customer Customer *Option ti 1 Remote SUS *Option On-Site Delivery of SUS Included Packages for L & M Cores On-Site SUS Reboot Packages (Self nst lled) RSUS Delivery SUS of Support Essential /+ Optional Advanced / + Optional Optional Premier 1/ Optional Included SUS Once tested, Motorola will post the updates to a secured extranet website and send an email notification to the customer. If there are any recommended configuration changes, warnings, or workarounds, Motorola will provide detailed documentation along with the updates on the website.The customer will be responsible for the download and deployment of these updates to their ASTRO System. Motorola Solutions,Inc.Confidential Proprietary ©Motorola Solutions, Inc. 2017 35 MOTOROLA ASTRO Security Update Service Statement of Work Remote Delivery of SUS (RSUS) Remote Delivery of SUS. Motorola's dedicated staff remotely installs the required security updates and operating system patches onto your radio network. Vulnerabilities from third party software are addressed as soon as the validation of recommended patches is completed. Motorola will also provide reports outlining updates made for your team's review and awareness. Patch transfers are transparent to the end user. After the patches are transferred, a report is sent out to inform our customers which machines they will need to reboot the appropriate devices to enable the new patches and antivirus definitions. Reboot Support Delivery of SUS/RSUS This optional enhancement provides support for rebooting impacted servers and workstations after the patches have been downloaded/pushed and installed. Once installation is complete, Motorola will deploy trained technicians to reboot servers and workstations at the customer locations. ON-SITE Delivery of SUS For convenience, a trained technician will be contacted to provide the complete patching service. At the customer location, the technician will download patches, perform the required installation services and coordinate the rebooting of servers and dispatch ops. 2.0 Scope Security Update Service supports the currently shipping Motorola ASTRO System Release (SR) and strives to support 4 releases prior. Motorola reserves the right to adjust which releases are supported as business conditions dictate. Contact your Customer Service Manager for the latest supported releases. SUS is available for any L or M core system in a supported release. Systems that have non-standard configurations that have not been certified by Motorola Systems Integration and Testing (SIT) are specifically excluded from this Service unless otherwise agreed in writing by Motorola. Service does not include pre-tested intrusion detection system (IDS) updates for IDS solutions. Certain consoles, MOTOBRIDGE, MARVLIS, Symbol Equipment, AirDefense Equipment, AVL, and Radio Site Security products are also excluded. Motorola will determine, in its sole discretion, the third party software that is supported as a part of this offering. Antivirus updates - Antivirus updates are released weekly. The target release for these Motorola Solutions,Inc.Confidential Proprietary ©Motorola Solutions,Inc. 2017 36 MOTOROLA ASTRO Security Update Service Statement of Work updates is by close of business each Tuesday. While the release often occurs early, this is the time and date committed to by vetting. Windows - Updates are downloaded on Microsoft Patch Tuesday (2nd Tuesday of the month). Updates are incorporated, tested and vetted in the Windows Motopatch disk over the next few weeks. The target release is by the last day of the month. Windows 3rd Party updates -for Adobe Reader and Adobe Flash are included on the standard Motopatch for Windows disk and follow the Windows patching schedule. RHEL - Security updates are downloaded the last week of the first month of the quarter. Updates include any updates that are available at that time. We then prepare, test and vet the RHEL 5, and RHEL 6, Motopatch disks and target to release the disks by the last day of the quarter. VMware - Security updates are downloaded the last week of the first month of the quarter for ESXi. These updates are downloaded from HP directly. The updates are incorporated into the Motopatch for ESXi disk. We then prepare, test and vet the ESXi Motopatch and target to release the disk by the last day of the quarter. PostgreSQL*- Security updates are downloaded the last week of the first month of the quarter. Whatever updates that are available at that time are used. The disk is then prepared, tested and vetted. The Motopatch for PostgreSQL disk target release is by the last day of the quarter. *7.14 and later major releases McAfee Patch Updates - Security patches are downloaded from McAfee the last week of the first month of the quarter. Whatever updates that are available at that time are used. The disk is then prepared, tested and vetted. The Motopatch for McAfee disk target release is by the last day of the quarter. DOT HILL DAS Firmware disk- Security patches are downloaded from DOT HILL the last week of the first month of the quarter. Whatever updates that are available at that time are used. The disk is then prepared, tested and vetted. The disk target release is by the last day of the quarter. 3.0 Motorola has the following responsibilities: 3.1 Obtain relevant 3rd party security updates as made available and supported from the OEM's. This includes antivirus definition, OEM vendor available/supported operating systems patches, VMWare patches, database patches, and selected other 3rd party patches.covered by SUS. Motorola does not control when these updates are released, but current release schedules are listed for reference: McAfee Antivirus definitions—Weekly Microsoft PC and Server OS patches— Monthly Motorola Solutions,Inc.Confidential Proprietary ©Motorola Solutions,Inc. 2017 37 MOTOROLA ASTRO Security Update Service Statement of Work Solaris, RHEL OS, VMware hypervisor patches— Quarterly Other 3rd party patches - Quarterly 3.2 Each assessment will consist of no less than 36 hours of examination time to evaluate the impact each update has on the system. 3.3 Testing of updates to verify whether they degrade or compromise system functionality on a dedicated ASTRO test system with standard supported configurations. 3.4 Address any issues identified during testing by working with Motorola selected commercial supplier and/or Motorola product development engineering team. If a solution for the identified issues cannot be found, the patch will not be posted on Motorola's site. 3.5 Pre-test STIG recommended remediation when applicable. 3.6 Release all tested updates to Motorola's secure extranet site. 3.7 Include documentation for installation, recommended configuration changes, and identified issues and remediation for each update release. 3.8 Include printable labels for customers who download the updates to CD's. 3.9 Notify customer of update releases by email. 3.10 A supported SUS ASTRO release matrix will be kept on the extranet site for reference. 4.0 The Customer has the following responsibilities: 4.1 Provide Motorola with pre-defined information prior to contract start date necessary to complete a Customer Support Plan (CSP). 4.2 Submit changes in any information supplied in the Customer Support Plan (CSP) to the Customer Support Manager (CSM). 4.3 Provide means for accessing pre-tested files (Access to the extranet website). 4.4 Deploy pre-tested files to the customer system as instructed in the "Read Me" text provided. 4.5 Implement recommended remediation(s) on customer system, as determined necessary by customer. 4.6 Upgrade system to a supported system release as necessary to continue service. 4.7 Adhere closely to the System Support Center (SSC) troubleshooting guidelines provided upon system acquisition. A failure to follow SSC guidelines may cause the customer and Motorola unnecessary or overly burdensome remediation efforts. In such case, Motorola reserves the right to charge an additional service fee for the remediation effort. 4.8 Comply with the terms of the applicable license agreement between the customer Motorola Solutions,Inc.Confidential Proprietary ©Motorola Solutions, Inc. 2017 38 0 MOTOROLA ASTRO Security Update Service Statement of Work and the non-Motorola software copyright owner. 5.0 Disclaimer: Motorola disclaims any and all warranties with respect to pre-tested antivirus definitions, database security updates, hypervisor patches, operating system software patches, intrusion detection sensor signature files, or other 3`d party files, express or implied. Further, Motorola disclaims any warranty concerning the non-Motorola software and does not guarantee that customer's system will be error-free or immune to security breaches as a result of these services. Motorola Solutions,Inc.Confidential Proprietary ©Motorola Solutions,Inc. 2017 39 MOTOROLA SOLUTIONS Preventive Maintenance Annual Preventive Maintenance Statement of Work The terms and conditions of this Statement of Work (SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. Annual Preventative Maintenance will provide annual operational tests on the customer's infrastructure equipment (Infrastructure or Fixed Network Equipment or "FNE") to monitor the Infrastructure's conformance to specifications. 1.1 Scope Annual Preventive Maintenance will be performed during standard business hours (unless otherwise agreed to in writing). If the system or Customer requirements dictate this service must occur outside of standard business hours, an additional quotation will be provided. Customer is responsible for any charges associated with unusual access requirements or expenses. 1.2 Inclusions Annual Preventive Maintenance service will be delivered on Motorola sold infrastructure including integrated 3rd party products. 1.3 Limitations and Exclusions Unless specifically called out, the following activities are outside the scope of the Annual Preventive Maintenance service, however, can be included as optional services that are available to Annual Preventive Maintenance customers at an additional cost: 1.3.1. Emergency on-site visits required to resolve technical issues. 1.3.2. Third party support for equipment not sold by Motorola as part of the original system. 1.3.3. System installations, upgrades,and expansions. 1.3.4. Customer training. 1.3.5. Hardware repair and/or exchange. 1.3.6. Network security services. 1.3.7. Network transport. 1.3.8. Information Assurance. 1.3.9. Motorola services not included in this statement of work. 1.3.10.Any maintenance required as a result of a virus or unwanted intrusion is excluded if the system is not protected against these security threats by Motorola's Pre-tested Security Update Service when applicable. 1.3.11.Tower climbs,tower mapping analysis or tower structure analysis 1.4 Motorola has the following responsibilities: 1.4.1 Notify the customer of any planned system downtime needed to perform this Service. 1.4.2 Advise customer of issues that may require attention. ©Motorola Solutions 2016 40 t,it Preventive Maintenance MOTOROLA SOLUTIONS 1.4.3 Maintain communication with the customer as needed until completion of the Annual Preventive Maintenance. 1.4.4 Determine, in its sole discretion, when a case requires more than the Annual Preventive Maintenance services described in this SOW and notify customer of an alternative course of action. 1.4.5 Provide customer with a report documenting system performance against expected parameters along with recommended actions. Time allotment for report completion TBD. 1.4.6 Provide trained and qualified personnel with proper security clearance required to complete Annual Preventive Maintenance service. 1.5 The Customer has the following responsibilities: 1.5.1 Provide preferred schedule for Annual Preventative Maintenance to Motorola. 1.5.2 Authorize and acknowledge any scheduled system downtime. 1.5.3 Maintain periodic backup of databases, software applications,and firmware. 1.5.4 Establish and maintain a suitable environment(heat, light, and power)for the equipment location and provide Motorola full,free, and safe access to the equipment so that Motorola may provide services.All sites shall be accessible by standard service vehicles. 1.5.5 Submit changes in any information supplied in the Customer Support Plan (CSP) to the Customer Support Manager(CSM). 1.5.6 Provide site escorts in a timely manner if required. 1.5.7 Provide Motorola with requirements necessary for access to secure facilities. 1.5.8 Obtain at Customer's cost all third party consents or licenses required to enable Motorola to provide the Service. 1.6 The Servicer has the following responsibilities: 1.6.1 Perform the Preventive Maintenance tasks at the level of service the customer has purchased. 1.6.2 Perform the Site Performance Verification Procedures for each site type on the system. 1.6.3 Provide required diagnostic/test equipment necessary to perform the Preventive Maintenance service. 1.6.4 As applicable, use the Method of Procedure(MOPs)as defined for each task. ©Motorola Solutions 2016 41 Boynton Beach Subscribers Qty Model Name Model Number Serial Number Model Type Support Status 1 APX6000 H98UCF9PW6AN 481CSH0930 Model 2.5 End Of Life 2 APX6000 H98UCF9PW6AN 481CSH0931 Model 2.5 End Of Life 3 APX6000 H98UCF9PW6AN 481CSH0932 Model 2.5 End Of Life 4 APX6000 H98UCF9PW6AN 481CSH0933 Model 2.5 End Of Life 5 APX6000 H98UCF9PW6AN 481CSH0934 Model 2.5 End Of Life 6 APX6000 H98UCF9PW6AN 481CSH0935 Model 2.5 End Of Life 7 APX6000 H98UCF9PW6AN 481CSH0936 Model 2.5 End Of Life 8 APX6000 H98UCF9PW6AN 481CSH0937 Model 2.5 End Of Life 9 APX6000 H98UCF9PW6AN 481CSH0938 Model 2.5 End Of Life 10 APX6000 H98UCF9PW6AN 481CSH0939 Model 2.5 End Of Life 11 APX6000 H98UCF9PW6AN 481CSH0940 Model 2.5 End Of Life 12 APX6000 H98UCF9PW6AN 481CSH0941 Model 2.5 End Of Life 13 APX6000 H98UCF9PW6AN 481CSH0942 Model 2.5 End Of Life 14 APX6000 H98UCF9PW6AN 481CSH0943 Model 2.5 End Of Life 15 APX6000 H98UCF9PW6AN 481CSH0944 Model 2.5 End Of Life 16 APX6000 H98UCF9PW6AN 481CSH0945 Model 2.5 End Of Life 17 APX6000 H98UCF9PW6AN 481CSH0946 Model 2.5 End Of Life 18 APX6000 H98UCF9PW6AN 481CSH0947 Model 2.5 End Of Life 19 APX6000 H98UCF9PW6AN 481CSH0948 Model 2.5 End Of Life 20 APX6000 H98UCF9PW6AN 481CSH0949 Model 2.5 End Of Life 21 APX6000 H98UCF9PW6AN 481CSH0950 Model 2.5 End Of Life 22 APX6000 H98UCF9PW6AN 481CSH0951 Model 2.5 End Of Life 23 APX6000 H98UCF9PW6AN 481CSH0952 Model 2.5 End Of Life 24 APX6000 H98UCF9PW6AN 481CSH0953 Model 2.5 End Of Life 25 APX6000 H98UCF9PW6AN 481CSH0954 Model 2.5 End Of Life 26 APX6000 H98UCF9PW6AN 481CSH0955 Model 2.5 End Of Life 27 APX6000 H98UCF9PW6AN 481CSH0956 Model 2.5 End Of Life 28 APX6000 H98UCF9PW6AN 481CSH0957 Model 2.5 End Of Life 29 APX6000 H98UCF9PW6AN 481CSH0958 Model 2.5 End Of Life 30 APX6000 H98UCF9PW6AN 481CSH0959 Model 2.5 End Of Life 31 APX6000 H98UCF9PW6AN 481CSH0960 Model 2.5 End Of Life 32 APX6000 H98UCF9PW6AN 481CSH0961 Model 2.5 End Of Life 33 APX6000 H98UCF9PW6AN 481CSH0962 Model 2.5 End Of Life 34 APX6000 H98UCF9PW6AN 481CSH0963 Model 2.5 End Of Life 35 APX6000 H98UCF9PW6AN 481CSH0964 Model 2.5 End Of Life 36 APX6000 H98UCF9PW6AN 481CSH0965 Model 2.5 End Of Life 37 APX6000 H98UCF9PW6AN 481CSH0966 Model 2.5 End Of Life 38 APX6000 H98UCF9PW6AN 481CSH0967 Model 2.5 End Of Life 39 APX6000 H98UCF9PW6AN 481CSH0968 Model 2.5 End Of Life 40 APX6000 H98UCF9PW6AN 481CSH0969 Model 2.5 End Of Life 41 APX6000 H98UCF9PW6AN 481CSH0970 Model 2.5 End Of Life 42 APX6000 H98UCF9PW6AN 481CSH0971 Model 2.5 End Of Life 42 43 APX6000 H98UCF9PW6AN 481CSH0972 Model 2.5 End Of Life 44 APX6000 H98UCF9PW6AN 481CSH0973 Model 2.5 End Of Life 45 APX6000 H98UCF9PW6AN 481CSH0974 Model 2.5 End Of Life 46 APX6000 H98UCF9PW6AN 481CSH0975 Model 2.5 End Of Life 47 APX6000 H98UCF9PW6AN 481CSH0976 Model 2.5 End Of Life 48 APX6000 H98UCF9PW6AN 481CSH0977 Model 2.5 End Of Life 49 APX6000 H98UCF9PW6AN 481CSH0978 Model 2.5 End Of Life 50 APX6000 H98UCF9PW6AN 481CSH0979 Model 2.5 End Of Life 51 APX6000 H98UCF9PW6AN 481CSH0980 Model 2.5 End Of Life 52 APX6000 H98UCF9PW6AN 481CSH0981 Model 2.5 End Of Life 53 APX6000 H98UCF9PW6AN 481CSH0982 Model 2.5 End Of Life 54 APX6000 H98UCF9PW6AN 481CSH0983 Model 2.5 End Of Life 55 APX6000 H98UCF9PW6AN 481CSH0984 Model 2.5 End Of Life 56 APX6000 H98UCF9PW6AN 481CSH0985 Model 2.5 End Of Life 57 APX6000 H98UCF9PW6AN 481CSH0986 Model 2.5 End Of Life 58 APX6000 H98UCF9PW6AN 481CSH0987 Model 2.5 End Of Life 59 APX6000 H98UCF9PW6AN 481CSH0988 Model 2.5 End Of Life 60 APX6000 H98UCF9PW6AN 481CSH0989 Model 2.5 End Of Life 61 APX6000 H98UCF9PW6AN 481CSH0990 Model 2.5 End Of Life 62 APX6000 H98UCF9PW6AN 481CSH0991 Model 2.5 End Of Life 63 APX6000 H98UCF9PW6AN 481CSH0992 Model 2.5 End Of Life 64 APX6000 H98UCF9PW6AN 481CSH0993 Model 2.5 End Of Life 65 APX6000 H98UCF9PW6AN 481CSH0994 Model 2.5 End Of Life 66 APX6000 H98UCF9PW6AN 481CSH0995 Model 2.5 End Of Life 67 APX6000 H98UCF9PW6AN 481CSH0996 Model 2.5 End Of Life 68 APX6000 H98UCF9PW6AN 481CSH0997 Model 2.5 End Of Life 69 APX6000 H98UCF9PW6AN 481CSH0998 Model 2.5 End Of Life 70 APX6000 H98UCF9PW6AN 481CSH0999 Model 2.5 End Of Life 71 APX6000 H98UCF9PW6AN 481CSH1000 Model 2.5 End Of Life 72 APX6000 H98UCF9PW6AN 481CSH1001 Model 2.5 End Of Life 73 APX6000 H98UCF9PW6AN 481CSH1002 Model 2.5 End Of Life 74 APX6000 H98UCF9PW6AN 481CSH1003 Model 2.5 End Of Life 75 APX6000 H98UCF9PW6AN 481CSH1004 Model 2.5 End Of Life 76 APX6000 H98UCF9PW6AN 481CSH1005 Model 2.5 End Of Life 77 APX6000 H98UCF9PW6AN 481CSH1006 Model 2.5 End Of Life 78 APX6000 H98UCF9PW6AN 481CSH1007 Model 2.5 End Of Life 79 APX6000 H98UCF9PW6AN 481CSH1008 Model 2.5 End Of Life 80 APX6000 H98UCF9PW6AN 481CSH1009 Model 2.5 End Of Life 81 APX6000 H98UCF9PW6AN 481CSH1010 Model 2.5 End Of Life 82 APX6000 H98UCF9PW6AN 481CSH1011 Model 2.5 End Of Life 83 APX6000 H98UCF9PW6AN 481CSH1012 Model 2.5 End Of Life 84 APX6000 H98UCF9PW6AN 481CSH1013 Model 2.5 End Of Life 85 APX6000 H98UCF9PW6AN 481CSH1014 Model 2.5 End Of Life 86 APX6000 H98UCF9PW6AN 481CSH1015 Model 2.5 End Of Life 87 APX6000 H98UCF9PW6AN 481CSH1016 Model 2.5 End Of Life 88 APX6000 H98UCF9PW6AN 481CSH1017 Model 2.5 End Of Life 89 APX6000 H98UCF9PW6AN 481CSH1018 Model 2.5 End Of Life 43 90 APX6000 H98UCF9PW6AN 481CSH1019 Model 2.5 End Of Life 91 APX6000 H98UCF9PW6AN 481CSH1020 Model 2.5 End Of Life 92 APX6000 H98UCF9PW6AN 481CSH1021 Model 2.5 End Of Life 93 APX6000 H98UCF9PW6AN 481CSH1022 Model 2.5 End Of Life 94 APX6000 H98UCF9PW6AN 481CSH1023 Model 2.5 End Of Life 95 APX6000 H98UCF9PW6AN 481CSH1024 Model 2.5 End Of Life 96 APX6000 H98UCF9PW6AN 481CSH1025 Model 2.5 End Of Life 97 APX6000 H98UCF9PW6AN 481CSH1026 Model 2.5 End Of Life 98 APX6000 H98UCF9PW6AN 481CSH1027 Model 2.5 End Of Life 99 APX6000 H98UCF9PW6AN 481CSH1028 Model 2.5 End Of Life 100 APX6000 H98UCF9PW6AN 481CSH1029 Model 2.5 End Of Life 101 APX6000 H98UCF9PW6AN 481CSH1030 Model 2.5 End Of Life 102 APX6000 H98UCF9PW6AN 481CSH1031 Model 2.5 End Of Life 103 APX6000 H98UCF9PW6AN 481CSH1032 Model 2.5 End Of Life 104 APX6000 H98UCF9PW6AN 481CSH1033 Model 2.5 End Of Life 105 APX6000 H98UCF9PW6AN 481CSH1034 Model 2.5 End Of Life 106 APX6000 H98UCF9PW6AN 481CSH1035 Model 2.5 End Of Life 107 APX6000 H98UCF9PW6AN 481CSH1036 Model 2.5 End Of Life 108 APX6000 H98UCF9PW6AN 481CSH1037 Model 2.5 End Of Life 109 APX6000 H98UCF9PW6AN 481CSH1038 Model 2.5 End Of Life 110 APX6000 H98UCF9PW6AN 481CSH1039 Model 2.5 End Of Life 111 APX6000 H98UCF9PW6AN 481CSH1040 Model 2.5 End Of Life 112 APX6000 H98UCF9PW6AN 481CSH1041 Model 2.5 End Of Life 113 APX6000 H98UCF9PW6AN 481CSH1042 Model 2.5 End Of Life 114 APX6000 H98UCF9PW6AN 481CSH1043 Model 2.5 End Of Life 115 APX6000 H98UCF9PW6AN 481CSH1044 Model 2.5 End Of Life 116 APX6000 H98UCF9PW6AN 481CSH1045 Model 2.5 End Of Life 117 APX6000 H98UCF9PW6AN 481CSH1046 Model 2.5 End Of Life 118 APX6000 H98UCF9PW6AN 481CSH1047 Model 2.5 End Of Life 119 APX6000 H98UCF9PW6AN 481CSH1048 Model 2.5 End Of Life 120 APX6000 H98UCF9PW6AN 481CSH1049 Model 2.5 End Of Life 121 APX6000 H98UCF9PW6AN 481CSH1050 Model 2.5 End Of Life 122 APX6000 H98UCF9PW6AN 481CSH1051 Model 2.5 End Of Life 123 APX6000 H98UCF9PW6AN 481CSH1052 Model 2.5 End Of Life 124 APX6000 H98UCF9PW6AN 481CSH1053 Model 2.5 End Of Life 125 APX6000 H98UCF9PW6AN 481CSH1054 Model 2.5 End Of Life 126 APX6000 H98UCF9PW6AN 481CSH1055 Model 2.5 End Of Life 127 APX6000 H98UCF9PW6AN 481CSH1056 Model 2.5 End Of Life 128 APX6000 H98UCF9PW6AN 481CSH1057 Model 2.5 End Of Life 129 APX6000 H98UCF9PW6AN 481CSH1058 Model 2.5 End Of Life 130 APX6000 H98UCF9PW6AN 481CSH1059 Model 2.5 End Of Life 131 APX6000 H98UCF9PW6AN 481CSH1060 Model 2.5 End Of Life 132 APX6000 H98UCF9PW6AN 481CSH1061 Model 2.5 End Of Life 133 APX6000 H98UCF9PW6AN 481CSH1062 Model 2.5 End Of Life 134 APX6000 H98UCF9PW6AN 481CSH1063 Model 2.5 End Of Life 135 APX6000 H98UCF9PW6AN 481CSH1064 Model 2.5 End Of Life 136 APX6000 H98UCF9PW6AN 481CSH1065 Model 2.5 End Of Life 44 137 APX6000 H98UCF9PW6AN 481CSH1066 Model 2.5 End Of Life 138 APX6000 H98UCF9PW6AN 481CSH1067 Model 2.5 End Of Life 139 APX6000 H98UCF9PW6AN 481CSH1068 Model 2.5 End Of Life 140 APX6000 H98UCF9PW6AN 481CSH1069 Model 2.5 End Of Life 141 APX6000 H98UCF9PW6AN 481CSH1070 Model 2.5 End Of Life 142 APX6000 H98UCF9PW6AN 481CSH1071 Model 2.5 End Of Life 143 APX6000 H98UCF9PW6AN 481CSH1072 Model 2.5 End Of Life 144 APX6000 H98UCF9PW6AN 481CSH1073 Model 2.5 End Of Life 145 APX6000 H98UCF9PW6AN 481CSH1074 Model 2.5 End Of Life 146 APX6000 H98UCF9PW6AN 481CSH1075 Model 2.5 End Of Life 147 APX6000 H98UCF9PW6AN 481CSH1076 Model 2.5 End Of Life 148 APX6000 H98UCF9PW6AN 481CSH1077 Model 2.5 End Of Life 149 APX6000 H98UCF9PW6AN 481CSH1078 Model 2.5 End Of Life 150 APX6000 H98UCF9PW6AN 481CSH1079 Model 2.5 End Of Life 151 APX6000 H98UCF9PW6AN 481CSH1080 Model 2.5 End Of Life 152 APX6000 H98UCF9PW6AN 481CSH1081 Model 2.5 End Of Life 153 APX6000 H98UCF9PW6AN 481CSH1082 Model 2.5 End Of Life 154 APX6000 H98UCF9PW6AN 481CSH1083 Model 2.5 End Of Life 155 APX6000 H98UCF9PW6AN 481CSH1084 Model 2.5 End Of Life 156 APX6000 H98UCF9PW6AN 481CSH1085 Model 2.5 End Of Life 157 APX6000 H98UCF9PW6AN 481CSH1086 Model 2.5 End Of Life 158 APX6000 H98UCF9PW6AN 481CSH1087 Model 2.5 End Of Life 159 APX6000 H98UCF9PW6AN 481CSH1088 Model 2.5 End Of Life 160 APX6000 H98UCF9PW6AN 481CSH1089 Model 2.5 End Of Life 161 APX6000 H98UCF9PW6AN 481CSH1090 Model 2.5 End Of Life 162 APX6000 H98UCF9PW6AN 481CSH1091 Model 2.5 End Of Life 163 APX6000 H98UCF9PW6AN 481CSH1092 Model 2.5 End Of Life 164 APX6000 H98UCF9PW6AN 481CSH1093 Model 2.5 End Of Life 165 APX6000 H98UCF9PW6AN 481CSH1094 Model 2.5 End Of Life 166 APX6000 H98UCF9PW6AN 481CSH1095 Model 2.5 End Of Life 167 APX6000 H98UCF9PW6AN 481CSH1096 Model 2.5 End Of Life 168 APX6000 H98UCF9PW6AN 481CSH1097 Model 2.5 End Of Life 169 APX6000 H98UCF9PW6AN 481CSH1098 Model 2.5 End Of Life 170 APX6000 H98UCF9PW6AN 481CSH1099 Model 2.5 End Of Life 171 APX6000 H98UCF9PW6AN 481CSH1100 Model 2.5 End Of Life 172 APX6000 H98UCF9PW6AN 481CSH1101 Model 2.5 End Of Life 173 APX6000 H98UCF9PW6AN 481CSH1102 Model 2.5 End Of Life 174 APX6000 H98UCF9PW6AN 481CSH1103 Model 2.5 End Of Life 175 APX6000 H98UCF9PW6AN 481CSH1104 Model 2.5 End Of Life 176 APX6000 H98UCF9PW6AN 481CSH1105 Model 2.5 End Of Life 177 APX6000 H98UCF9PW6AN 481CSH1106 Model 2.5 End Of Life 178 APX6000 H98UCF9PW6AN 481CSH1107 Model 2.5 End Of Life 179 APX6000 H98UCF9PW6AN 481CSH1108 Model 2.5 End Of Life 180 APX6000 H98UCF9PW6AN 481CSH1109 Model 2.5 End Of Life 181 APX6000 H98UCF9PW6AN 481CSH1110 Model 2.5 End Of Life 182 APX6000 H98UCF9PW6AN 481CSH1111 Model 2.5 End Of Life 183 APX6000 H98UCF9PW6AN 481CSH1112 Model 2.5 End Of Life 45 184 APX6000 H98UCF9PW6AN 481CSH1113 Model 2.5 End Of Life 185 APX6000 H98UCF9PW6AN 481CSH1114 Model 2.5 End Of Life 186 APX6000 H98UCF9PW6AN 481CSH1115 Model 2.5 End Of Life 187 APX6000 H98UCF9PW6AN 481CSH1116 Model 2.5 End Of Life 188 APX6000 H98UCF9PW6AN 481CSH1117 Model 2.5 End Of Life 189 APX6000 H98UCF9PW6AN 481CSH1118 Model 2.5 End Of Life 190 APX6000 H98UCF9PW6AN 481CSH1119 Model 2.5 End Of Life 191 APX6000 H98UCF9PW6AN 481CSH1120 Model 2.5 End Of Life 192 APX6000 H98UCF9PW6AN 481CSH1121 Model 2.5 End Of Life 193 APX6000 H98UCF9PW6AN 481CSH1122 Model 2.5 End Of Life 194 APX6000 H98UCF9PW6AN 481CSH1123 Model 2.5 End Of Life 195 APX6000 H98UCF9PW6AN 481CSH1124 Model 2.5 End Of Life 196 APX6000 H98UCF9PW6AN 481CSH1125 Model 2.5 End Of Life 197 APX6000 H98UCF9PW6AN 481CSH1126 Model 2.5 End Of Life 198 APX6000 H98UCF9PW6AN 481CSH1127 Model 2.5 End Of Life 199 APX6000 H98UCF9PW6AN 481CSH1128 Model 2.5 End Of Life 200 APX6000 H98UCF9PW6AN 481CSH1129 Model 2.5 End Of Life 201 APX6000 H98UCF9PW6AN 481CSH1130 Model 2.5 End Of Life 202 APX6000 H98UCF9PW6AN 481CSH1131 Model 2.5 End Of Life 203 APX6000 H98UCF9PW6AN 481CSH1132 Model 2.5 End Of Life 204 APX6000 H98UCF9PW6AN 481CSH1133 Model 2.5 End Of Life 205 APX6000 H98UCF9PW6AN 481CSH1134 Model 2.5 End Of Life 206 APX6000 H98UCF9PW6AN 481CSH1135 Model 2.5 End Of Life 207 APX6000 H98UCF9PW6AN 481CSH1136 Model 2.5 End Of Life 208 APX6000 H98UCF9PW6AN 481CSH1137 Model 2.5 End Of Life 209 APX6000 H98UCF9PW6AN 481CSH1138 Model 2.5 End Of Life 210 APX6000 H98UCF9PW6AN 481CSH1139 Model 2.5 End Of Life 211 APX6000 H98UCF9PW6AN 481CSH1140 Model 2.5 End Of Life 212 APX6000 H98UCF9PW6AN 481CSH1141 Model 2.5 End Of Life 213 APX6000 H98UCF9PW6AN 481CSH1142 Model 2.5 End Of Life 214 APX6000 H98UCF9PW6AN 481CSH1143 Model 2.5 End Of Life 215 APX6000 H98UCF9PW6AN 481CSH1144 Model 2.5 End Of Life 216 APX6000 H98UCF9PW6AN 481CSH1145 Model 2.5 End Of Life 217 APX6000 H98UCF9PW6AN 481CSH1146 Model 2.5 End Of Life 218 APX6000 H98UCF9PW6AN 481CSH1147 Model 2.5 End Of Life 219 APX6000 H98UCF9PW6AN 481CSH1148 Model 2.5 End Of Life 220 APX6000 H98UCF9PW6AN 481CSH1149 Model 2.5 End Of Life 221 APX6000 H98UCF9PW6AN 481CSH1150 Model 2.5 End Of Life 222 APX6000 H98UCF9PW6AN 481CSH1151 Model 2.5 End Of Life 223 APX6000 H98UCF9PW6AN 481CSH1152 Model 2.5 End Of Life 224 APX6000 H98UCF9PW6AN 481CSH1153 Model 2.5 End Of Life 225 APX6000 H98UCF9PW6AN 481CSH1154 Model 2.5 End Of Life 226 APX6000 H98UCF9PW6AN 481CSH1155 Model 2.5 End Of Life 227 APX6000 H98UCF9PW6AN 481CSH1156 Model 2.5 End Of Life 1 APX6000 H98UCD9PW5AN 756CSF0290 Model 1.5 End Of Life 2 APX6000 H98UCD9PW5AN 756CSF0291 Model 1.5 End Of Life 46 3 APX6000 H98UCD9PW5AN 756CSF0292 Model 1.5 End Of Life 4 APX6000 H98UCD9PW5AN 756CSF0293 Model 1.5 End Of Life 5 APX6000 H98UCD9PW5AN 756CSF0294 Model 1.5 End Of Life 6 APX6000 H98UCD9PW5AN 756CSF0295 Model 1.5 End Of Life 7 APX6000 H98UCD9PW5AN 756CSF0296 Model 1.5 End Of Life 8 APX6000 H98UCD9PW5AN 756CSF0297 Model 1.5 End Of Life 9 APX6000 H98UCD9PW5AN 756CSF0298 Model 1.5 End Of Life 10 APX6000 H98UCD9PW5AN 756CSF0299 Model 1.5 End Of Life 11 APX6000 H98UCD9PW5AN 756CSF0300 Model 1.5 End Of Life 12 APX6000 H98UCD9PW5AN 756CSF0301 Model 1.5 End Of Life 13 APX6000 H98UCD9PW5AN 756CSF0302 Model 1.5 End Of Life 14 APX6000 H98UCD9PW5AN 756CSF0303 Model 1.5 End Of Life 15 APX6000 H98UCD9PW5AN 756CSF0304 Model 1.5 End Of Life 16 APX6000 H98UCD9PW5AN 756CSF0305 Model 1.5 End Of Life 17 APX6000 H98UCD9PW5AN 756CSF0306 Model 1.5 End Of Life 18 APX6000 H98UCD9PW5AN 756CSF0307 Model 1.5 End Of Life 19 APX6000 H98UCD9PW5AN 756CSF0308 Model 1.5 End Of Life 20 APX6000 H98UCD9PW5AN 756CSF0309 Model 1.5 End Of Life 21 APX6000 H98UCD9PW5AN 756CSF0310 Model 1.5 End Of Life 22 APX6000 H98UCD9PW5AN 756CSF0311 Model 1.5 End Of Life 23 APX6000 H98UCD9PW5AN 756CSF0312 Model 1.5 End Of Life 24 APX6000 H98UCD9PW5AN 756CSF0313 Model 1.5 End Of Life 25 APX6000 H98UCD9PW5AN 756CSF0314 Model 1.5 End Of Life 26 APX6000 H98UCD9PW5AN 756CSF0315 Model 1.5 End Of Life 27 APX6000 H98UCD9PW5AN 756CSF0316 Model 1.5 End Of Life 28 APX6000 H98UCD9PW5AN 756CSF0317 Model 1.5 End Of Life 29 APX6000 H98UCD9PW5AN 756CSF0318 Model 1.5 End Of Life 30 APX6000 H98UCD9PW5AN 756CSF0319 Model 1.5 End Of Life 31 APX6000 H98UCD9PW5AN 756CSF0320 Model 1.5 End Of Life 32 APX6000 H98UCD9PW5AN 756CSF0321 Model 1.5 End Of Life 33 APX6000 H98UCD9PW5AN 756CSF0322 Model 1.5 End Of Life 34 APX6000 H98UCD9PW5AN 756CSF0323 Model 1.5 End Of Life 35 APX6000 H98UCD9PW5AN 756CSF0324 Model 1.5 End Of Life 36 APX6000 H98UCD9PW5AN 756CSF0325 Model 1.5 End Of Life 37 APX6000 H98UCD9PW5AN 756CSF0326 Model 1.5 End Of Life 38 APX6000 H98UCD9PW5AN 756CSF0327 Model 1.5 End Of Life 39 APX6000 H98UCD9PW5AN 756CSF0328 Model 1.5 End Of Life 40 APX6000 H98UCD9PW5AN 756CSF0329 Model 1.5 End Of Life 41 APX6000 H98UCD9PW5AN 756CSF0330 Model 1.5 End Of Life 42 APX6000 H98UCD9PW5AN 756CSF0331 Model 1.5 End Of Life 43 APX6000 H98UCD9PW5AN 756CSF0332 Model 1.5 End Of Life 44 APX6000 H98UCD9PW5AN 756CSF0333 Model 1.5 End Of Life 45 APX6000 H98UCD9PW5AN 756CSF0334 Model 1.5 End Of Life 46 APX6000 H98UCD9PW5AN 756CSF0335 Model 1.5 End Of Life 47 APX6000 H98UCD9PW5AN 756CSF0336 Model 1.5 End Of Life 48 APX6000 H98UCD9PW5AN 756CSF0337 Model 1.5 End Of Life 49 APX6000 H98UCD9PW5AN 756CSF0338 Model 1.5 End Of Life 47 50 APX6000 H98UCD9PW5AN 756CSF0339 Model 1.5 End Of Life 51 APX6000 H98UCD9PW5AN 756CSF0340 Model 1.5 End Of Life 52 APX6000 H98UCD9PW5AN 756CSF0341 Model 1.5 End Of Life 53 APX6000 H98UCD9PW5AN 756CSF0342 Model 1.5 End Of Life 54 APX6000 H98UCD9PW5AN 756CSF0343 Model 1.5 End Of Life 55 APX6000 H98UCD9PW5AN 756CSF0344 Model 1.5 End Of Life 56 APX6000 H98UCD9PW5AN 756CSF0345 Model 1.5 End Of Life 57 APX6000 H98UCD9PWSAN 756CSF0346 Model 1.5 End Of Life 58 APX6000 H98UCD9PW5AN 756CSF0347 Model 1.5 End Of Life 59 APX6000 H98UCD9PW5AN 756CSF0348 Model 1.5 End Of Life 60 APX6000 H98UCD9PW5AN 756CSF0349 Model 1.5 End Of Life 61 APX6000 H98UCD9PW5AN 756CSF0350 Model 1.5 End Of Life 62 APX6000 H98UCD9PW5AN 756CSF0351 Model 1.5 End Of Life 63 APX6000 H98UCD9PW5AN 756CSF0352 Model 1.5 End Of Life 64 APX6000 H98UCD9PW5AN 481CSF3837 Model 1.5 End Of Life 65 APX6000 H98UCD9PW5AN 481CSF3838 Model 1.5 End Of Life 66 APX6000 H98UCD9PW5AN 481CSF3839 Model 1.5 End Of Life 67 APX6000 H98UCD9PW5AN 481CSF3840 Model 1.5 End Of Life 68 APX6000 H98UCD9PW5AN 481CSF3841 Model 1.5 End Of Life 69 APX6000 H98UCD9PW5AN 481CSF3842 Model 1.5 End Of Life 70 APX6000 H98UCD9PW5AN 481CSF3843 Model 1.5 End Of Life 71 APX6000 H98UCD9PW5AN 481CSF3844 Model 1.5 End Of Life 72 APX6000 H98UCD9PW5AN 481CSF3845 Model 1.5 End Of Life 73 APX6000 H98UCD9PWSAN 481CSF3846 Model 1.5 End Of Life 74 APX6000 H98UCD9PW5AN 481CSF3847 Model 1.5 End Of Life 75 APX6000 H98UCD9PW5AN 481CSF3848 Model 1.5 End Of Life 76 APX6000 H98UCD9PW5AN 481CSF3849 Model 1.5 End Of Life 77 APX6000 H98UCD9PW5AN 481CSF3850 Model 1.5 End Of Life 78 APX6000 H98UCD9PW5AN 481CSF3851 Model 1.5 End Of Life 79 APX6000 H98UCD9PW5AN 481CSF3852 Model 1.5 End Of Life 80 APX6000 H98UCD9PW5AN 481CSF3853 Model 1.5 End Of Life 81 APX6000 H98UCD9PW5AN 481CSF3854 Model 1.5 End Of Life 82 APX6000 H98UCD9PW5AN 481CSF3855 Model 1.5 End Of Life 83 APX6000 H98UCD9PW5AN 481CSF3856 Model 1.5 End Of Life 84 APX6000 H98UCD9PW5AN 481CSF3857 Model 1.5 End Of Life 85 APX6000 H98UCD9PW5AN 481CSF3858 Model 1.5 End Of Life 1 APX4000 H51UCF9PW6AN 426CSF2014 Model 2 End Of Life 2 APX4000 H51UCF9PW6AN 426CSF2015 Model 2 End Of Life 3 APX4000 H51UCF9PW6AN 426CSF2016 Model 2 End Of Life 4 APX4000 H51UCF9PW6AN 426CSF2017 Model 2 End Of Life 5 APX4000 H51UCF9PW6AN 426CSF2018 Model 2 End Of Life 6 APX4000 H51UCF9PW6AN 426CSF2019 Model 2 End Of Life _ 7 APX4000 H51UCF9PW6AN 426CSF2020 Model 2 End Of Life 8 APX4000 H51UCF9PW6AN 426CSF2021 Model 2 End Of Life 9 APX4000 H51UCF9PW6AN 426CSF2022 Model 2 End Of Life 10 APX4000 H51UCF9PW6AN 426CSF2023 Model 2 End Of Life 48 11 APX4000 H51UCF9PW6AN 426CSF2024 Model 2 End Of Life 12 APX4000 H51UCF9PW6AN 426CSF2025 Model 2 End Of Life 13 APX4000 H51UCF9PW6AN 426CSF2026 Model 2 End Of Life 14 APX4000 H51UCF9PW6AN 426CSF2027 Model 2 End Of Life 15 APX4000 H51UCF9PW6AN 426CSF2028 Model 2 End Of Life 16 APX4000 H51UCF9PW6AN 426CSF2029 Model 2 End Of Life 17 APX4000 H51UCF9PW6AN 426CSF2030 Model 2 End Of Life 18 APX4000 H51UCF9PW6AN 426CSF2031 Model 2 End Of Life 19 APX4000 H51UCF9PW6AN 426CSF2032 Model 2 End Of Life 1 APX6500 M25URS9PW1AN 527CRH0812 Mid Power End Of Life 2 APX6500 M25URS9PW1AN 527CRH0813 Mid Power End Of Life 3 APX6500 M25URS9PW1AN 527CC1K2029 Mid Power End Of Life 4 APX6500 M25URS9PW1AN 527CRR1426 Mid Power End Of Life 5 APX6500 M25URS9PW1AN 527CSF2257 Mid Power End Of Life 6 APX6500 M25URS9PW1AN 527CSF2258 Mid Power End Of Life 7 APX6500 M25URS9PW1AN 527CSF2259 Mid Power End Of Life 8 APX6500 M25URS9PW1AN 527CSF2260 Mid Power End Of Life 9 APX6500 M25URS9PW1AN 527CSF2261 Mid Power End Of Life 10 APX6500 M25URS9PW1AN 527CSF2262 Mid Power End Of Life 11 APX6500 M25URS9PW1AN 527CSF2263 Mid Power End Of Life 12 APX6500 M25URS9PW1AN 527CSF2264 Mid Power End Of Life 13 APX6500 M25URS9PW1AN 527CSF2265 Mid Power End Of Life 14 APX6500 M25URS9PW1AN 527CSF2266 Mid Power End Of Life 15 APX6500 M25URS9PW1AN 527CSF2267 Mid Power End Of Life 16 APX6500 M25URS9PW1AN 527CSF2268 Mid Power End Of Life 17 APX6500 M25URS9PW1AN 527CSF2269 Mid Power End Of Life 18 APX6500 M25URS9PW1AN 527CSF2270 Mid Power End Of Life 19 APX6500 M25URS9PW1AN 527CSF2271 Mid Power End Of Life 20 APX6500 M25URS9PW1AN 527CSF2272 Mid Power End Of Life 21 APX6500 M25URS9PW1AN 527CSF2273 Mid Power End Of Life 22 APX6500 M25URS9PW1AN 527CSF2274 Mid Power End Of Life 23 APX6500 M25URS9PW1AN 527CSF2275 Mid Power End Of Life 24 APX6500 M25URS9PW1AN 527CSF2276 Mid Power End Of Life 25 APX6500 M25URS9PW1AN 527CSF2317 Mid Power End Of Life 26 APX6500 M25URS9PW1AN 527CFS2318 Mid Power End Of Life 27 APX6500 M25URS9PW1AN 527CFS2319 Mid Power End Of Life 28 APX6500 M25URS9PW1AN 527CSF2320 Mid Power End Of Life 29 APX6500 M25URS9PW1AN 527CSF2321 Mid Power End Of Life 30 APX6500 M25URS9PW1AN 527CSF2322 Mid Power End Of Life 31 APX6500 M25URS9PW1AN 527CSF2323 Mid Power End Of Life 32 APX6500 M25URS9PW1AN 527CSF2324 Mid Power End Of Life 33 APX6500 M25URS9PW1AN 527CSF2325 Mid Power End Of Life 34 APX6500 M25URS9PW1AN 527CSF2326 Mid Power End Of Life 35 APX6500 M25URS9PW1AN 527CSF2327 Mid Power End Of Life 36 APX6500 M25URS9PW1AN 527CSF2328 Mid Power End Of Life 37 APX6500 M25URS9PW1AN 527CSF2329 Mid Power End Of Life 49 38 APX6500 M25URS9PW1AN 527CSF2330 Mid Power End Of Life 39 APX6500 M25URS9PW1AN 527CSF2331 Mid Power End Of Life 40 APX6500 M25URS9PW1AN 527CSF2332 Mid Power End Of Life 41 APX6500 M25URS9PW1AN 527CSF2333 Mid Power End Of Life 42 APX6500 M25URS9PW1AN 527CSF2334 Mid Power End Of Life 43 APX6500 M25URS9PW1AN 527CSF2335 Mid Power End Of Life 44 APX6500 M25URS9PW1AN 527CSF2336 Mid Power End Of Life 45 APX6500 M25URS9PW1AN 527CSF2337 Mid Power End Of Life 46 APX6500 M25URS9PW1AN 527CSF2338 Mid Power End Of Life 47 APX6500 M25URS9PW1AN 527CSF2339 Mid Power End Of Life 48 APX6500 M25URS9PW1AN 527CSF2380 Mid Power End Of Life 49 APX6500 M25URS9PW1AN 527CSF2441 Mid Power End Of Life 50 APX6500 M25URS9PW1AN 527CSF2442 Mid Power End Of Life 51 APX6500 M25URS9PW1AN 527CSF2443 Mid Power End Of Life 52 APX6500 M25URS9PW1AN 527CSF2444 Mid Power End Of Life 53 APX6500 M25URS9PW1AN 527CSF2445 Mid Power End Of Life 54 APX6500 M25URS9PW1AN 527CSF2446 Mid Power End Of Life 55 APX6500 M25URS9PW1AN 527CSF2447 Mid Power End Of Life 56 APX6500 M25URS9PW1AN 527CSF2448 Mid Power End Of Life 57 APX6500 M25URS9PW1AN 527CSF2449 Mid Power End Of Life 58 APX6500 M25URS9PW1AN 527CSF2450 Mid Power End Of Life 59 APX6500 M25URS9PW1AN 527CSF2451 Mid Power End Of Life 60 APX6500 M25URS9PW1AN 527CSF2452 Mid Power End Of Life 61 APX6500 M25URS9PW1AN 527CSF2453 Mid Power End Of Life 62 APX6500 M25URS9PW1AN 527CSF2454 Mid Power End Of Life 63 APX6500 M25URS9PW1AN 527CSF2455 Mid Power End Of Life 64 APX6500 M25URS9PW1AN 527CSF2456 Mid Power End Of Life 65 APX6500 M25URS9PW1AN 527CSF2457 Mid Power End Of Life 66 APX6500 M25URS9PW1AN 527CSF2458 Mid Power End Of Life 67 APX6500 M25URS9PW1AN 527CSF2459 Mid Power End Of Life 68 APX6500 M25URS9PW1AN 527CSF2460 Mid Power End Of Life 69 APX6500 M25URS9PW1AN 527CSF2495 Mid Power End Of Life 70 APX6500 M25URS9PW1AN 527CSF2496 Mid Power End Of Life 71 APX6500 M25URS9PW1AN 527CSF2497 Mid Power End Of Life 72 APX6500 M25URS9PW1AN 527CSF2498 Mid Power End Of Life 73 APX6500 M25URS9PW1AN 527CSF2499 Mid Power End Of Life 74 APX6500 M25URS9PW1AN 527CSF2500 Mid Power End Of Life 75 APX6500 M25URS9PW1AN 527CSF2501 Mid Power End Of Life 76 APX6500 M25URS9PW1AN 527CSF2502 Mid Power End Of Life 77 APX6500 M25URS9PW1AN 527CSF2503 Mid Power End Of Life 78 APX6500 M25URS9PW1AN 527CSF2504 Mid Power End Of Life 79 APX6500 M25URS9PW1AN 527CSF2505 Mid Power End Of Life 80 APX6500 M25URS9PW1AN 527CSF2506 Mid Power End Of Life 81 APX6500 M25URS9PW1AN 527CSF2507 Mid Power End Of Life 82 APX6500 M25URS9PW1AN 527CSF2508 Mid Power End Of Life 83 APX6500 M25URS9PW1AN 527CSF2509 Mid Power End Of Life 84 APX6500 M25URS9PW1AN 527CSF2510 Mid Power End Of Life 50 85 APX6500 M25URS9PW1AN 527CSF2511 Mid Power End Of Life 86 APX6500 M25URS9PW1AN 527CSF2512 Mid Power End Of Life 87 APX6500 M25URS9PW1AN 527CSF2513 Mid Power End Of Life 88 APX6500 M25URS9PW1AN 527CSF2514 Mid Power End Of Life 89 APX6500 M25URS9PW1AN 527CSF2515 Mid Power End Of Life 90 APX6500 M25URS9PW1AN 527CSF2516 Mid Power End Of Life 91 APX6500 M25URS9PW1AN 527CSF2517 Mid Power End Of Life 92 APX6500 M25URS9PW1AN 527CSF2518 Mid Power End Of Life 93 APX6500 M25URS9PW1AN 527CSF2519 Mid Power End Of Life 94 APX6500 M25URS9PW1AN 527CSF2520 Mid Power End Of Life 95 APX6500 M25URS9PW1AN 527CSF2521 Mid Power End Of Life 96 APX6500 M25URS9PW1AN 527CSF2522 Mid Power End Of Life 97 APX6500 M25URS9PW1AN 527CSF2523 Mid Power End Of Life 98 APX6500 M25URS9PW1AN 527CSF2524 Mid Power End Of Life 99 APX6500 M25URS9PW1AN 527CSF2525 Mid Power End Of Life 100 APX6500 M25URS9PW1AN 527CSF2526 Mid Power End Of Life 101 APX6500 M25URS9PW1AN 527CSF2527 Mid Power End Of Life 102 APX6500 M25URS9PW1AN 527CSF2528 Mid Power End Of Life 103 APX6500 M25URS9PW1AN 527CSF2529 Mid Power End Of Life 104 APX6500 M25URS9PW1AN 527CSF2530 Mid Power End Of Life 105 APX6500 M25URS9PW1AN 527CSF2531 Mid Power End Of Life 106 APX6500 M25URS9PW1AN 527CSF2532 Mid Power End Of Life 107 APX6500 M25URS9PW1AN 527CSF2533 Mid Power End Of Life 108 APX6500 M25URS9PW1AN 527CSF2534 Mid Power End Of Life 109 APX6500 M25URS9PW1AN 527CSF2535 Mid Power End Of Life 110 APX6500 M25URS9PW1AN 527CSF2536 Mid Power End Of Life 111 APX6500 M25URS9PW1AN 527CSF2537 Mid Power End Of Life 112 APX6500 M25URS9PW1AN 527CSF2538 Mid Power End Of Life 113 APX6500 M25URS9PW1AN 527CSF2539 Mid Power End Of Life 114 APX6500 M2SURS9PW1AN 527CSF2540 Mid Power End Of Life 115 APX6500 M25URS9PW1AN 527CSF2541 Mid Power End Of Life 116 APX6500 M25URS9PW1AN 527CSF2542 Mid Power End Of Life 117 APX6500 M25URS9PW1AN 527CSF2543 Mid Power End Of Life 118 APX6500 M25URS9PW1AN 527CSF2544 Mid Power End Of Life 119 APX6500 M25URS9PW1AN 527CSF2545 Mid Power End Of Life 120 APX6500 M25URS9PW1AN 527CSF2546 Mid Power End Of Life 121 APX6500 M25URS9PW1AN 527CSF2547 Mid Power End Of Life 122 APX6500 M25URS9PW1AN 527CSF2548 Mid Power End Of Life 123 APX6500 M25URS9PW1AN 527CSF2549 Mid Power End Of Life 124 APX6500 M25URS9PW1AN 527CSF2550 Mid Power End Of Life 125 APX6500 M25URS9PW1AN 527CSF2551 Mid Power End Of Life 126 APX6500 M25URS9PW1AN 527CSF2552 Mid Power End Of Life 127 APX6500 M25URS9PW1AN 527CSF2553 Mid Power End Of Life 128 APX6500 M25URS9PW1AN 527CSF2554 Mid Power End Of Life 129 APX6500 M25URS9PW1AN 527CVT2498 Mid Power End Of Life 130 APX6500 M25URS9PW1AN 527CVT2499 Mid Power End Of Life 131 APX6500 M25URS9PW1AN 527CVT2500 Mid Power End Of Life 51 132 APX6500 M25URS9PW1AN 527CVT2501 Mid Power End Of Life 1 APX7500 L3OURS9PW1AN 761CSF0163 Single Band End Of Life 2 APX7500 L3OURS9PW1AN 761CSF0164 Single Band End Of Life 3 APX7500 L3OURS9PW1AN 761CSF0165 Single Band End Of Life 4 APX7500 L3OURS9PW1AN 761CSF0166 Single Band End Of Life 5 APX7500 L3OURS9PW1AN 761CSF0167 Single Band End Of Life 6 APX7500 L3OURS9PW1AN 761CSF0168 Single Band End Of Life 1 APX8500 M37TSS9PW1AN 681CWK1745 All Band Supported Radios flagged as End Of Life will be supported on a Commercially Reasonable Effort depending upon parts availability 52