R00-127 RESOLUTION R00-/,~'
A RESOLUTION OF THE CITY COMMISSION OF
THE CITY OF BOYNTON BEACH, FLORIDA,
ACCEPTING AND APPROVING THE UPDATED
LIBRARY LONG RANGE PLAN FOR 2000 - 2003,
PROVIDING FOR THE CITY'S CONTINUED
ELIGIBILITY TO APPLY FOR STATE AID GRANTS;
AND PROVIDING AN EFFECTIVE DATE.
WHEREAS, the State requires that the City Commission formally
approve the Library Long Range Plan on an annual basis; and
WHEREAS, by approving the Library Long Range Plan for 2000-
2003, the Library maintains eligibility to apply for State Aid Grants; and
WHEREAS, the City Commission deems it to be in the best
interests of the citizens and residents of the City of Boynton Beach to
accept and approve the Library Long Range Plan for 2000 - 2003.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The foregoing "Whereas" clauses are true and
correct and are hereby ratified and confirmed by the City Commission.
Section 2. The City Commission of the City of Boynton Beach,
Florida, hereby does accept and approve the Library Long Range Plan
for 2000-2003.
Section 3. This Resolution shall become effective immediately
upon passage.
PASSED AND ADOPTED this/~ day of September, 2000.
CITY O..J= BOYIXJ,TO~N BF~CH, FLORIDA
~ayo~._, ' .~ / ~. /
Vice Mayor
Commissioner
Commissioner
Boynton Beach City Library Long-Range Plan
2000-2003
A. Mission Statement
The mission of the Boynton Beach City L~rary is to select, organize, preserve and
make available, freely and easily, to all residents of the community, printed and other
materials, within the limitations of space and budget, which will aid them in the pursuit
of education, information, research, recreation and in the creative use of leisure time;
and ft~her to provide skilled guidance in the use of the library and its materials and
electronic resources.
B. Service
Statement:
The Boynton Beach City Library provides our customers with the best resources and
personal service.
C. Long-Range, Goals - General Statements.
The following goal statements define the philosophy of service and determine the
broad-based elements of the practical implementation of the library service philosophy
subscribed to by the Boynton Beach City Library.
1.0.
Reference. Patrons receive up-to-date and accurate information in a timely manner
with assistance from courteous and intuitively alert staff.
2.0.
Popular. Patrons have access to current, high demand, high-interest materials in a
variety of formats, within a reasonable time frame.
3~0.
Independent Learning. Independent learners obtain materials, programs,
information and staff assistance to attain their goals.
4.0.
Formal Education. Students of all ages receive resources and staff support
assisted by a strong library/school relationship.
5.0.
Facilities. Patrons are provided attractive, well-maintained, user-friendly facilities
offering eXPanded technologies.
6.0.
Staff. The public is assisted by knowledgeable, well-trained, courteous, technology
and service-oriented staff.
7.0.
Technoloffv. Patrons and staff use appropriate technology to facilitate access to
information.
8.0.
9.0.
10.0.
1.0.
1.1.
1.2.
1.3.
1.4.
Public Relations. The community is aware of library/museum resources and
materials and the availability of staff assistance.
Cooperation. Palm Beach County residents have access to expanded services and
resources by the library's participation in cooperative networks.
Administration. The public receives the highest quality library service product at
the most reasonable cost through routine review, evaluation, and modification of the
organization and its' operations, policies, and procedures.
Goals and Objectives.
Reference. Patrons receive up-to-date and accurate information in a timely manner
with assistance bom courteous and intuitively alert staff.
Objective 1. Increase transactions by two percent (2%) per year, using Fy1998 as the
base year, 2000-2003.
Objective 2. Continue to improve patron access to reference materials and
magazine articles, in all formats including electronic resources, by expending 10% of
State Aid Funds in this area, for the period of2000,2001.
Objective 3. Plan, develop and implemem a business, finance and government
information service program, 2000-2003.
Objective 4. Serve as the informational resource center for education issues and the
new Boynton Beach High School, 2000-2003.
2.0.
2.1,
2.3.
2.4.
2.5.
popular. Patrons have access to current, high demand, high-interest materials in a
variety of formats, within a reasonable time frame.
Objective 17 Review and update Collection Development Plan. 2000-2003.
Objective 2. Increase total materials circulation (all formats) by one percent (1%)
annually, 2000-2003.
Objective 3. Increase total number of library cardholders by two percent (2%)
annually, 2000-2003.
Objective 4. Expand the collection in all formats by expending up to 10% of State
Aid funds in this area, 2000-2001.
Objective 5. Improve patron access to circulating and reference materials in all
formats (including home access to electronic resources), ongoing.
2.6.
Objective 6. Increase usage of the media/technology area of the library, 2000-2003.
3.0o
Independent Learning. Independent learners obtain materials, programs,
information and staff assistance to attain their goals.
3.1.
Objective 1. Refine and continue to expand youth and adult computer training,
concentrating on library skills, word-processing and Intemet usage, 2000-2003.
3.2.
Objective 2. Define, collect statistical dam and measure public use of electronic
resources against FY 2000 baseline, 2001-2003.
3.3.
Obj,ective 3. Finalize plans for utilizing library technology to extend hands-on learning
experiences to the Schoolhouse Children's Museum, 2001.
3.4.
Objective 4. Continue Youth programs and implement refinements, 2000-2003.
3.5.
Objective 5. Provide at least 8 workstations for public training in the use of the
Library's electronic resources at neighborhood sites throughout the City, 2000-2001.
(LSTA Grant)
4.0.
Formal Education. Students of all ages receive resources and staff support
assisted by a strong library/school relationship.
4.1.
Objective 1. Develop one additional school partnership program annually, 2000-
2003.
4.2
Objective 2. Monitor the state's Distance Learning Initiative Plan and incorporate
relevant elements into the library's plan, 2000-2003
4.3
Objective 3. Construct and implement a user survey for school-aged children. 2001
4.4
.Objective 5. Continue to refine, implement and promote a Library After-School
Mentoring/Tutoring Program with emphasis on Library Services, 2000-2003.
5.0.
Facilities. Patrons are provided attractive, well-maintained, user-friendly facilities
offering expanded, relevant and appropriate technologies.
5.1
Objectivel. Open Schoolhouse Museum in 2001 and operate facility annually, 2000-
2003.
5.2
Objective 2. Submit minimum of one (1) grant per year for the ongoing operations of
the Schoolhouse Museum, 2000-2003.
5.3
Objective 3. Continue to review, evaluate and redesign the Circulation Area
processes that will improve service response time to the Library customer. 2000-2003.
5.4
Objective 4. Plan and design expanded library facility (CIP). 2000-2004.
6.0.
Staff. The public is assisted by lmowledgeable, well-trained, courteous, technology
and service oriented staff.
6.1.
Objective 1. Complete comprehensive staff training plan, 2000-2003.
6.2
Objective .2. Working with the City's Professional Development Manager,
incorporate city's education/training component into library staff training plans 2001.
7.0.
Technology. Patrons and staff use appropriate technology to facilitate access to
information. (See also full Technology Plan - Addendum A)
7.1
Objective 1. Continue expansion and replacement of existing public access to
electronic tools. 2000-2003.
7.2.
Objective 2. Develop and implement plans for incorporating electronic Library access
in the Museum, 2000-2002.
7.3.
Objective 3. Develop policies and procedures, train staff and implement Selfcheck
System program, 2001.
7.4.
Objective 4. Upgrade COALA network software (CIP), 2004.
7.5.
Objective 5. Continue to enhance Website, 2000-2003
7.6.
Objective 6. Plan and implement patron interactive OPAC features (in-house and
remote access), 2000-2003.
8.0.
Public Relations. The community is aware of library/museum resources and
materials and the availability of staff assistance.
8.1.
Objective 1. Review techniques and methods for marketing/promoting the Library
throughout the community, develop and implement a public relations plan which will
facilitate community awareness, 2000-2003.
Objective 2. Conduct user surveys to determine the customer satisfaction level, 2000-
2003.
8.3.
Objective 3. Cominue to build a closer working relationship with news media,
ongoing.
8.4.
Objective 4. Build a 3-way partnership among the Library, Museum and schools,
20OO-2O03
8.5.
Objective 5. Cooperate in the development and utilization of a Marketing Plan for
the Museum, 2000-2003.
8.6.
Objective 6. Ut'flize the Intemet to promote the City and its services, ongoing.
9.0.
Cooperation. Palm Beach County residents have access to expanded services and
resources by the library's participation in cooperative networks.
9.].
Objective 1. Increase staff participation in Seflirg 2000-2003.
9.2.
Objective 2. Expand membership in the Library cooperative of the Palm Beaches,
2000-2003.
9.3.
Objective 3. Develop a COALA expansion of services plan and implement, 2000-
2003.
.4.
Objective 4. Improve access to library materials and programs by promoting the
sharing of resources among the member hbraries of the Library Cooperative of the
Palm Beaches, 2000-2003.
9.5.
Objeetive 5. Improve access to information for residents of all ages by promoting
Library Cooperative reference programs, 2000-2003.
9.6o
Objective 6. Increase the availability of library resources and services to serve special
populations within the Library Cooperative service area, 2000-2003.
9.7.
Objective 7. Increase awareness of programs, services and benefits of the Library
Cooperative, 2000-2003.
9.8.
Objective 8. Provide equal access to public library service for all residents in the
Library Cooperative service area, 2000-2003.
9.9o
Objective 9. Increase the effectiveness of member h'brary staff by providing
appropriate continuing education and training oppommities, 2000-2003.
9.10.
Objective 10. Promote cooperation among L~rary Cooperative members by involving
staff at all levels in planning and evaluation, 2000-2003.
9.11.
Objective 11. Continue to expand cooperative services and staffparticipation in
COALA and the Library Cooperative of the Palm Beaches, 2000-2003.
9.12.
Objective 12. Expand access by other libraries to our collection materials through
interlibrary loan via FL1N/OCLC. 2000-2003
10.0.
Administration. The public receives the highest quality library service product at
the most reasonable cost through routine review, evaluation, and modification of the
organi?ation, and its operations, policies, and procedures.
10.1.
Objective 1. Publish library policies that promote fair and equitable patron service,
facilitate optimal access to the wide range of informational resources, and are relevant
to the needs and demands of the community, 2000-2003.
10.2.
Objective 2. Review and evaluate existing procedural manual for relevance and
currency, 2000-2003.
10.3.
Objective 3. Conduct annual reviews of library policies and procedures so as to insure
relevance, currency and effective community access to the library's information
resources, 2000-2003.
10.4.
Objective 4. Revise and update the Long-Range and Technology Plans reflecting
current and future needs for the provision of quality library services and information
resources to the community, 2000-2003.
10.5.
Objective 5. Cooperate in the planning, development, and implementation of a
Strategic Plan for the Schoolhouse Children's Museum, 2000-2003.
11.0. Addendum A. Library Technological Services Plan.
1.0 Goal Statement. It is the intent of this library to establish, maintain and continue to
develop an environment that facilitates efficient and effective public access to the wide range
of informational resources available through the use of state-of-the-art technological tools. An
optimum accessib'flity environment would include the use of current technology, such as
computers, electronic assistive devices, wide area networks (WANs), internet and other
telecommunication tools, cd-rom local area networks (LANs), online catalogs, websites and
the like. In this "patron friendly" technological context, the training of all library staff members
and patron/clients alike is an essential element in the maintenance and growth of such an
information rich environment. The knowledge of the "how's, the what's and the where's of
the technological tools of our information age is the key to success. Therefore, the training of
library staff members and patron/users is a pivotal consideration in the library's current and
future service programs and operations involving the use of technological tools. It is implicit
that technology and training are critical components in the formula necessary for the
development and execution of high quality and effective information services to Library's
customers, including those clients with special needs and the community at large.
2.0.
Subeoal 1. Provide for expanded client access to the informational reSources available at
the local, regional, state, national and international levels through the increased utilization of
state-of-the-art technological tools and resources.
2.1
Objective 1. (Hardware and Software). Acquire the technological capab'dity enabling the
expansion of access to the wide range of informational resources and the maintenance of a
secure and safe electronic environment. 2000-2003
2.2.
Objective 2. (Telecommunications). Secure the appropriate communications technologies
so as to inm~e a reasonable level of consistent, effective, secure and safe internet/World
Wide Web access for all library patrons/users. 2000-2003
2.3.
Objective 3. (Administration). Develop and implement policies and procedures, which wffi
provide for an efficient and effective public service product, an interval structure to operate
and maintain the service and a cost effective product environment. 2000-2003
2.4.
Objective 4. (Adminimration). Develop an organizational structure, which will provide for
the maintenance and support of the public access internet/Web service product, as well as
other online services to the patron/user. 2000-2003
3.0
Subgoal 2. (Partnerships). Establish working partnerships with the community at large,
including local Governmental entities, educational organizations/institutions, cultural
agencies and civic groups in order to support and promote quality library electronic service
programs throughout the community.
3.1.
Objective 1. (Community) Establish a team of local representatives to assist in the
development of a plan of action, which would determine effective approaches to supporting
and promoting technological accessibility to information by the general public. Some
considerations would include the optimization of internet/Web and distant learning
capabilities. 2000-2003
3.2.
Objective 2. (Partnerships). To establish partnerships with local community groups,
organizations, institutions, etc., for the purpose of supporting and promoting public access
to internet/Web and other electronic information service relevant to patron/user needs and
the needs of the community at large. 2000-2003
7
3.2 Sub0bjective 1. Work with the City's Recreation, ITS and other City departments to
implement the LSTA grant project establishing neighborhood electronic access nodes. 2001
3.3.
Objective 3. (Partnerships). Establish other community partnerships through the promotion
of those services that provide increased accessibility to those information resources
demonstrating the most relevance to specific patron needs and demands. 2001-2003
4.0.
Subgoal 3- (Hardware and Sothvare). Enhance/upgrade existing access tools through the
introduction of technologies and knowledges that promote efficient, effective and expanding
use of and access to the wide range of informational resources by the library's patron/users
and the community at large.
4.1.
Objective I. (Electronic Products). Enhance and expand public access~ility to the wide
range of information resources through a continuing process of introducing relevant
technological tools. In addition to relevance, these tools should also produce efficient,
effective, secure and high quality public service product results. 2000-2003
4.2.
Objective 2. (Training), Develop an ongoing library staff and patron/user-training program
that will establish and maintain basic technological skills. It will include interact/Web access
and search strategies, using and searching the online catalog and other skills and knowledge
required to function in an electronic information environment and gives a working
knowledge of the technological tools and resources available in the library. 2000-2003