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R14-011 i 1 RESOLUTION R14 -011 2 3 A RESOLUTION OF THE CITY COMMISSION OF THE 4 ' CITY OF BOYNTON BEACH, FLORIDA, APPROVING 51 AND AUTHORIZING THE CITY MANAGER AND CITY 6 1 CLERK TO EXECUTE A PROPOSAL ACCEPTANCE i 7 1 FAS2240 WITH CHAMPION SOLUTIONS GROUP OF 8 BOCA RATON, FL TO PURCHASE NETAPP FAS2240 9 STORAGE AREA NETWORK (SAN) BASED ON PIGGY- 10 BACKING THE STATE OF FLORIDA CONTRACT #250- 11 000 -09 -1 IN THE AMOUNT OF $76,788.00; AND 12 PROVIDING AN EFFECTIVE DATE. 13 14 15 WHEREAS, the City's Storage Area Networks (SAN) are over five (5) years old 16 and are at their end of life; and 17 WHEREAS, a SAN component failure would cause a major outage to our server 18 systems and leave our internal customers (staff) without the ability to perform many of their 19 job functions; and 20 WHEREAS, the ITS Department has selected the NetApp FAS2240 SAN to replace 21 this aging component with pricing based on the State of Florida Contract #250- 000 -09 -1; 22 and 23 WHEREAS, upon recommendation of staff, the City Commission has determined 24 that it is in the best interests of the residents of the City to approve and authorize and direct 25 the City Manager and City Clerk to execute a Proposal Acceptance FAS2240 with 26 Champion Solutions Group of Boca Raton, FL to purchase NetApp FAS2240 Storage Area 1 27 Network (SAN) based on piggy- backing the State of Florida Contract #250- 000 -09 -1 in the 28 amount of $76,788. 29 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF 30 THE CITY OF BOYNTON BEACH, FLORIDA, THAT: \ \apps3 city cbb \auto\Data\205\ Items \196\ 2889\ 3642\ Reso_-_ Champion(Storage_Area_Network) doc 1 1 Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as 2 being true and correct and are hereby made a specific part of this Resolution upon adoption hereof. I Section 2. The City Commission of the City of Boynton Beach, Florida does . hereby approve and authorize and direct the City Manager and City Clerk to execute a . Proposal Acceptance FAS2240 with Champion Solutions Group of Boca Raton, FL to purchase NetApp FAS2240 Storage Area Network (SAN) based on piggy- backing the State of Florida Contract #250- 000 -09 -1 in the amount of $76,788, a copy of the Service Agreement is attached hereto as Exhibit "A ". 11 Section 3. This Resolution will become effective immediately upon passage. 1 i PASSED AND ADOPTED this 4 day of February, 2014. 1/ 1: CITY OF BOYNTO ACH, FLORIDA '`—� ' 1. Mayor Jerry Ta or 1: .0! // �� l is Vit or • t s • . . Hay 2 \Itt 2t Commis ' o er Ravi• T. Mer er 2c 2' 2. C•mmissi• - -r — •''i ael M. Firpatrick 2. 2 2: Co issioner — Joe Casello 2: ATTEST: � A-CLAa0 3 0 Jan ■(. •,MMC 3; 3i 3. 1 .0r t Seal) \ \a`r? Ity cb t.\Da• 'items \196\2889\ 3642\ Reso_ - Champion (Storage_Area_Network)doc cic fr 800- 771 -7000 C h a i n „wow charnpion g corn SOLL I' ONS GROUP R tLI - oil FAS2240 Proposal Prepared exclusively for: o L +\,s I State Contract Number: 250 - 000 -09 -1 November 4, 2013 Presented to: City of Boynton Beach, Florida . 'Breeze into Boynton Beach America's Gateway to the Gulfstream." Proprietary Statement The enclosed material is proprietary to Champion Solutions Group, ( "CSG ") and is therefore copyrighted This document may not be disclosed in any manner to anyone other than the addressee and the employees or representatives of the addressed firm who are directly responsible for evaluation of its contents This document may not be used in any manner other than for the purpose it was distnbuted Any unauthorized use reproduction, or retransmission in any form is strictly prohibited © Copyright 2012 Champion Solutions Group • 791 Park of Commerce Blvd , Suite 200 Boca Raton, FL 33487 Phone. 800 - 771 -7000 1 561 - 997 -2900 • Fax. 561 - 997 -4043 www championsg com t t f 11) Virtua(izatiOrt it ( UCI Collaboration Managed t r ,. ,' Ntobifity 800- 771 -7000 Champion www.cl y.carn s! ur arras vRCrwr T1 P Statement of Confidentiality / Proposal Disclaimer The Information provided to City of Boynton Beach in this proposal was designed and developed from the current Information given to Champion Solutions Group by City of Boynton Beach and the existing knowledge and experience of Champion Solutions Group The content of the proposal will be finalized during the Solutions Assurance Review phase of this project The information in this proposal shall not be disclosed outside the City of Boynton Beach organization and shall not be duplicated, used or disclosed in whole or in part for any purpose other than to evaluate the proposal, provided that if a contract is awarded to Champion as a result of or in connection with the submission of this proposal, City of Boynton Beach shall not have the right to duplicate, use, or disclose the information to the extent provided in the contract This restriction does not limit the right of City of Boynton Beach to use information contained in the proposal if it is obtained from another source without restriction This proposal includes the following Services Discovery & Analysis — Champion's sales and technical staff analyzes the customer's current business and technical environment and assesses the requirements that are applicable to meet the organization's initiatives and goals Design & Architecture — Champion's sales and technical staff designs all necessary hardware and software configurations and diagrams, as applicable for the total solution offering Solutions Assurance — To ensure the quality and accuracy of Champion's solution, our technical staff, along with the associated sales representative, any pertinent manufacturer's representatives, and key representatives from the customer's organization will meet to review both the configuration and delivery details of all products This proposal is valid for 30 days unless otherwise noted Prices and charges in this proposal are subject to change without notice and do not include applicable sales taxes or freight charges Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 2 11. Vrr ualrzatron 4 116 00pud Collaboration • Managed IT , 5 " Mobility 800- 771 -7000 Champion •„omAt championsg com SOLL1EO S GROUP t in " oe Table of Contents EXECUTIVE SUMMARY 4 DETAILED SOLUTION CONFIGURATIONS 5 PROFESSIONAL SERVICES 6 PRODUCT INFORMATION 9 CHAMPION AT A GLANCE .... 23 RECENT AWARDS AND RECOGNITIONS 24 PRICING SUMMARY 25 PROPOSAL ACCEPTANCE 26 TERMS AND CONDITIONS FOR PROFESSIONAL SERVICES 27 vrnware ' PARTNER NETWORK AWARD 2012 AMERICAS WINNER Beacon Award 'Ntnnor f 1? Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 3 111) Vr ua(rzatron 4 14111 . Cfoud 1 Collt aboratron 1 Managed rr . " oar "Ifr`t 800- 771 -7000 •��r��r��a �harr�pion g corn p10 �� SOLUTIONS GROUP .. � tt . Executive Summary Thank you for allowing Champion Solutions Group the opportunity to work with you and City of Boynton Beach on your current VMware Storage Expansion project We understand from our discovery sessions with you that the requirements you have are a comprehensive and expandable storage solution that incorporates cost - saving data efficiencies, deep VMware integration for storage management, application - consistent data protection, non - disruptive operations and disaster recovery features Our proposed solution will address City of Boynton Beach's company needs through the following recommendations • Implementation of a NetApp FAS2240 SAN with Clustered Data ONTAP • Implementation of NetApp Virtual Storage Console for VMware vSphere integration • Implementation of NetApp VMware Snapshot Integration for Virtual Machine protection By implementing Champion's customized solution, City of Boynton Beach will achieve the desired end results of • High- performance storage with both horizontal and vertical growth capacity • Non - disruptive Operations through Clustered Data ONTAP • Data efficiency through industry leading de- duplication and thin - provisioning technology • Deep VMware integration through Virtual Storage Console • Future Data Protection and Disaster Recovery with SnapManagere and SnapMirror® In the attached pages, you will find the proposed NetApp Storage solution that will help the City of Boynton Beach maximize its overall ROI and provide for future enhancements Thank you again for the opportunity to partner with you and your organization We look forward to continued joint success on future projects Thank you in advance for your consideration Cordially, Barry Kresfelder Client Manager Champion Solutions Group Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 4 III Vra ua(rzatron qt. C( Collaboration 4 Managed i - i s `" , obi t E, ;O_771_7IL OO C h a i s n t -4„ LoC 40.L' it Detailed Solution Configurations FAS2240 (11013096) * * * * * * * * * * * * * * * * * * * * * * * * ** HARDWARE /SOFTWARE * * * * * * * * * * * * * * * * * * * * * * * * ** Part # Description Qty FAS2240 -2 -R5 1 FAS2240A- CM -HA -R6 FAS2240A, C M, HA 2 SW- 2- 2240A- ONTAP8 -P SW- 2,Data ONTAP Essentials,2240A, -P 2 F2240A -2- 24X600- CM- 10G -R6 FAS2240 -2, CM, HA,24x600GB,10GbE,Dual CTL2 1 X1985 -R6 12 -Node Cluster Cable Label Kit 1 X5526A -R6 Rackmount Kit,4- Post,Universal,R6 2 X800E -R6 Power Cable North America,R6 4 DS2246- 1014- 24S -SK -R5 DSK SHLF,24x600GB,1OK,FAS22xx,SK 1 X6558 -R6 Cable,SAS Cntlr -Shelf /Shelf - Shelf /HA,2m 4 X6560 -R6 Cable,Ethernet,0 5m RJ45 CAT6 1 X6561 -R6 Cable,Ethernet,2m RJ45 CAT6 2 SW- 2- 2240A- PREMBNDL -P SW- 2,PREM BNDL,2240A, -P 2 CS- 02- NOINSTALL -4HR SupportEdge Premium 4hr Onsite, w/o Install 1 SW -2 -CL -BASE SW- 2,Base,CL, Node 1 SW -NOC -CORE SW,NetApp OnCommand core 1 SW -NOC- REPORT SW NetApp OnCommand Report,License 1 Training & Education Data ONTAP 7 -Mode Administration (Classes /On -Line) Data ONTAP Cluster Mode Administration (Classes /On -Line) Accelerated NCDA Boot Camp Data ONTAP Mode (Classes /On -Line) Data ONTAP CIFS Administration (On -Line) Listed below is the website for the NetApp Training Courses http / /ecsedu arrow com /na /partner /champion /trainings /open /netapp /335 /trainings list html It gives a list of the classes and what you can expect in each class Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 5 /t 'tuttlizatrru fru ' # ! o ( (abo r tr Mantled l t " mobr(rt a ril pion t,t t,-,ts el, it, ,laiot, g cotrl f i, , ,, ry, wt ,., to Tittlp Professional Services Storage System Professional Services Letter of Agreement Customer: City of Boynton Beach Perform Location: 100 E Boynton Beach Blvd , Boynton Beach, FL 33435 Date: November 1, 2013 Champion Project ID: City of Boynton Beach LOA gsz 2014 Storage System PS CIT- 101813 -1058 11012013 Overview Champion Solutions Group's will assist the City of Boynton Beach with the implementation of a new storage system in support of their VMware environment Project Scope Champion will provide the following professional services as part of this project 1 Planning and Preparation a Assess site for space, power and environment requirements b Assess existing SAN for volume /LUNs layouts c Assess network for Ethernet/IP /FC uplinks d Assess storage requirements for volume creation and provisioning e Create Solution Build Reference document 2 Base Implementation a Install, configure and test new storage array to customer rack b Assign shelf IDs, Management IP and licensing c Configure IP network uplinks per planning document d Install, configure and test VMware vSphere Storage Integration Components e Configure volumes, LUNs and present storage to the existing VMware vSphere environment 3 Administration Training a Deliver NetApp FAS Series Overview and OnCommand System Manager training b Deliver VMware vSphere Virtual Storage Console training c Deliver Clustered Data ONTAP architecture overview training d Deliver data protection with VMware snapshot integration training Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 6 • 110 Vrrtua(izatron iris CiC3itd 1 CoUaboration 4 Managed t ,. '" Mobi(itu C h a in ion c cC? S0.6! C1Y5 GRtJUP in 4 Data Migration a Perform data migration with Storage vMotion for up to three Virtual Machines b Provide support during data migration operations to be performed by City of Boynton Beach personnel Deliverables Champion will provide the following deliverables as part of this project • Solution Build Reference • Solution Install Record Project Annotations 1 All hardware and /or software must be available at the client site when Champion begins work 2 All professional services will be provided during regular business hours (9am to 6pm) Monday through Friday, excluding holidays 3 Activation of any software licenses does not include configuration, unless otherwise stated in this contract 4 Client will provision all required cable runs, such as Ethernet, Fibre Channel, etc , prior to Champion arriving onsite 5 Data migration is outside the scope of this project 6 Third -party application installation and configuration of any kind is outside the scope of this project 7 Client will provide access to the necessary resources, as required during this project, to make it a success 8 Client is responsible for the available bandwidth, between the target and source locations that is required to make the replication portion of this project a success, thus meeting Client expectations 9 Relocation services of any kind are outside the scope of this project. 10 Some of the services outlined in this SOW may be performed remotely 11 Client will provide proper access as required for remote services 12 Any professional services not outlined above are considered outside the scoped of this project Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 7 vi Managed " Mobi(ity �t'iw�tualization cloud t C'o(�abcv�atron ' Man pct t�`' _. o c orn ii s0:t,~ ORS (2Y0 in Tor ' Professional Service Fees City of Boynton Beach agrees to pay Champion for the following professional services identified in this LOA, at the rate(s) indicated below Phase Total Professional Services $4,900 00 • This contract expires six (6) months from the date of client signature. Service Fees will be invoiced no less than monthly, nor more than weekly, based on the work completed until the service engagement is complete Invoices are payable upon receipt This price does not include customary travel and living expenses, which may be billed separately at a later date. City of Boynton Beach shall be solely responsible for any sales or use taxes related to its purchase of the services Please Note: Champion requires a minimum of ten (10) business days, after receiving this signed LOA, to schedule a resource to begin delivery of the stated services Please indicate if a PO is required for payment ❑ Yes, a PO is required No, a PO is not required Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 8 111 Vi altZatiO VIII C(otid f t Coffaboration 4 Mana 1-r Mobi(it9 c h a m p o n in cans SRC >:;r� Product Information Simplified Software NetApp FAS systems utilize the Data ONTAP storage operating system, plus a common set of easy- to -use data management and data protection software products A set of powerful NetApp software products is included standard with every FAS system delivering highly efficient storage, simple management tools, and high performance In addition, optional Extended -Value Software products provide advanced capabilities such as instant data recovery, instant cloning, data replication, disk- to -disk backup, and application -aware backup and recovery Table 1 FAS systems include an extensive array of software features, with the ability to add advanced functionality when needed. FAS Series Software Included Software Data ONTAP Essentials Efficiency: FlexVol ® , deduplication, compression, and thin provisioning Availability: Multipath I/O and MultiStore Data Protection: RAID -DP ® , Snapshot'', NearStore ® , and Open Systems SnapVault Performance: FlexShare Management: System Manager, Operations Manager, Protection Manager, and Provision Manager Data Protocols: All supported data protocol licenses are Included Extended -Value Software SnapRestore (optional) SnapMirror a) SnapVault a a) FlexClone E O SnapManager Suite U m OnCommand Balance for NetApp Software Description SnapRestore: Software to restore Snapshot copies in seconds SnapMirror: Simple, efficient, and flexible disaster recovery SnapVault: Disk -to -disk backup software for complete backups and online archives to primary or secondary storage in minutes instead of hours or days FlexClone: Instant virtual copies of databases or virtual machines SnapManager Suite: Application and virtual machine aware backup, recovery, and cloning (for Oracle ® , Exchange, SharePoint ® , SQL Server ® , SAP ® , virtual infrastructure, and Hyper - V' OnCommand Balance for NetApp: Advanced analytics for physical and virtual environments Complete Bundle: All of the Extended -Value Software together in a single bundle for all inclusive convenience (Note OnCommand Balance is not included in the Complete Bundle option) Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 9 • s t n t. • Vwtua(PZatron till Cloud H ` Co((aboratron mir Managed cr . ' Mob:(ity E tt_771 T O 10 Champ E chj riplor��t{ iorr tx.ar - a ~s r r' f .., * ii T Achieve Business Agility with Clustered Data ONTAP The clustered Data ONTAP architecture provides a seamless and flexible storage architecture that enables a scalable, nondisruptive, and efficient infrastructure for enterprise data centers or cloud service providers The clustered Data ONTAP architecture will deliver three core values to the City of Boynton Beach • Nondisruptive operations • On- demand scalability • Opex and capex efficiency These core values mean that City of Boynton Beach business will be able to minimize planned and unplanned downtimes and applications will always be available As your business needs expand, the clustered Data ONTAP architecture will scale using standardized building blocks : - Projscts : v � k, z. v i �. r ltk Ran tIRR l e . y c t�► 'x H gh- speed storage High-capacity storage (highest performance bower $ per GB) across all workloads) Figure 1: A heterogeneous cluster with a mix of controller types. The figure above shows an example of a heterogeneous cluster with a mix of controller types, including FAS and V- Series, mixed storage protocols, and supported disk types, that match the performance and cost of the storage to the requirements of the data and workloads The systems on the left of the diagram represent high- performance systems built using high -end controllers (for example, FAS2240) and fast SAS and /or SSD drives The systems on the right side of the cluster represent midrange controllers (for example, FAS2240) and high- capacity SATA drives chosen to achieve the lowest cost per gigabyte of storage If City of Boynton Beach requirements change, data can be nondisruptively moved within the cluster to optimize for performance or capacity Homogeneous clusters can also be built to maximize performance or capacity for various applications Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 10 s • 1I " Virtuafization 1 11, '(oud 1 VCaUaboratiort ,tMta rtagee�i t i :3" Mabifity 8Cik)_.`" `17CCCIri C pi o n '1ys+1Ar Cll3ti "11j3f)Cl Cj coin 0J.,. fro S,.. .. .. W irk Tti t Continuous Uptime with Nondisruptive Operations City of Boynton Beach storage infrastructure provides data services to individual clients or hosts and supports many diverse and critical applications and workloads across numerous business units or tenants Therefore, it always has to be on- 24/7/365 Downtime is not an option Clustered Data ONTAP systems are configured for providing continuous operation using high- performance, modular NetApp storage components C B -_ f ► + ice ► + 1 ► MP Data Network .0 . U 2 0 10 VI :, 10 Figure 2: Nondisruptive operations – City of Boynton Beach can move data to available nodes and retire existing hardware VMvvare and NetApp clustered Data ONTAP technology are at the core of our competitive advantage — arrd ow customers 1 uke Norris C[:O PeakColo Clustered Data ONTAP 8 Clustered Data ONTAP 8 is the enabler for NetApp scale -out storage configurations The basic building blocks of clustered Data ONTAP are high - availability (HA) pairs in which two storage controllers are interconnected to the same set of disks If one controller suffers a failure, the other takes over its storage and continues serving data With clustered Data ONTAP, each storage controller is referred to as a cluster node, and nodes are allowed to be different models and sizes For example, a FAS2240, FAS3270, FAS6280, FAS3040, and a V- Series open storage controller (acting as a front end for a third -party storage array such as EMC, HDS, HP, or IBM) can all be in the same cluster Disks are grouped into aggregates, which are groups of disks of a particular type composed of one or more RAID groups protected using NetApp RAID -DP technology Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 11 : s • 111) Virtuafizatici C(oud il le Co((aboration 9111 Managed tr 1 ...1 Mobi {it3 z,..00 _77 _7000 h C amp on S rt >,st st C:� t3Cli��iC�i1 C� CG7 tt�l -€ �., BOLL cans CAC:u f ESX Erie Se Con , F L . 3 vServerA vSesverR v =Servers s vServerD vServer � - c:i.3s erect Data ON f-tv.+ FAS2000 FAS3000 FAS6000 V- Ser Iffr O x.' Figure 3: NetApp Data ONTAP clustering — Jbc evolution of proven NotApp technology nondrstoptrve operations and the foundation, for an agile data infrastructure A key differentiator in a clustered Data ONTAP environment is that numerous HA pairs are combined into a cluster to form a shared pool of physical resources available to applications, SAN hosts, and NAS clients The shared pool appears as a single system image for management purposes This means that there is a single common point of management, whether through the graphical user Interface (GUI) or command -line Interface (CLI) tools, for the entire cluster Although the members of each HA pair must be the same controller type, the cluster can consist of heterogeneous HA pairs Over time, as the cluster grows and new controllers are released, it is likely to evolve into a combination of several different node types All cluster capabilities are supported, regardless of the underlying controllers in the cluster To improve data access in NAS applications, NetApp virtualizes storage at the file- system level This enables all client nodes to mount a single file system, access all stored data, and automatically accommodate physical storage changes that are fully transparent to the clients Each client or server can access a huge pool of data residing across the clustered Data ONTAP system through a single mountpoint Meet High- Availability Requirements Proven reliability features in NetApp hardware and software result in data availability of more than 99 999% as measured across the NetApp installed base Backup and replication technologies integrated in the NetApp Data ONTAP storage operating system help keep City of Boynton Beach applications and data continuously available to users Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 12 Vifr CIO Co((a borratr on Managed t r - .. ' tobr(rty Ch ampion ,. .,, r ,, d1.1Niplot iSt.iIota SOLU € QN5 Ca Nondisruptive Operations to Eliminate Downtime Nondisruptive operations (NDO) in NetApp clustered Data ONTAP are fundamental to our unique scale -out architecture NDO is the ability of the storage infrastructure to remain up and serving data through the execution of hardware and software maintenance operations as well as during other IT Ilfecycle operations The goal of NDO is to eliminate downtime, whether it is preventable, planned, or unplanned, and to allow changes to City of Boynton Beach systems to occur at any time Data ONTAP can transparently migrate data and network connections anywhere within the storage cluster The capability to move individual data volumes, known as DataMotlon for Volumes, allows data to be redistributed across a cluster at any time and for any reason DataMotion is transparent and nondisruptive to NAS and SAN hosts and enables the storage infrastructure to continue to serve data throughout these changes DataMotion might be performed in order to rebalance capacity usage, to optimize for changing performance requirements, or to isolate one or more controllers or storage components when it becomes necessary to execute maintenance or Ilfecycle operations Table 2. Hardware and software maintenance operations can be performed nondisruptively with clustered Data ONTAP. Operation Details Upgrade software Upgrade from one version of Data ONTAP to another Upgrade firmware System, disk, switch firmware upgrade Replace failed controller or component Network Interface Cards (NICs), Host Bus Adapters (HBAs), and power within a controller supplies Replace failed storage components Cables, drives, and I/O modules Table 3: Lifecycle operations can be performed nondisruptively with clustered Data ONTAP. Operation Details Scale storage Add storage (shelves or controllers) to a cluster and redistribute volumes for future growth Scale hardware Add hardware to controllers to increase scalability, performance, or capability (HBAs, NICs, Flash Cache intelligent caching, Flash Pool`" intelligent caching) Refresh technology Upgrade storage shelves, storage controllers, back -end switch Rebalance controller performance and Redistribute data across controllers to improve performance storage utilization Rebalance capacity Redistribute data across controllers to account for future capacity growth Rebalance disk performance and utilization Redistribute data across storage tiers within a cluster to optimize disk performance Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 13 IV Vawtuafrzatron frii► � u d ' ' t t�o n ! r .. ' r� {rtc Champion , ,rci corn t On- Demand Scalability Enables You to Adapt Resources to Meet Business Demands The Data ONTAP architecture is key to delivering maximum on- demand scalability to the City of Boynton Beach shared IT infrastructure, offering performance, price, and capacity options q a • } dpi"" /Alec, l,. r , .. . L+ Data Network : I ` 1 r ;;" t 7711 x ` I 44 '� {. r n fgr mss ' � Prti Figure 4: Expand as you grow — Start with a two-node cluster and expand controllers and capacity when you need to nondlsruptively Clustered Data ONTAP allows the inclusion of a wide variety of controller types in the same cluster, protecting City of Boynton Beach hardware investments and giving you the flexibility to adapt resources to meet the business demands of workloads Support for different disk types, including serial- attached SCSI (SAS), serial ATA (SATA), and solid - state disk (SSD), makes it possible to deploy integrated storage tiering for different data types, together with the transparent data motion capabilities of clustered Data ONTAP Data ONTAP can scale both vertically and horizontally High individual node capacities mean a cluster can scale to tens of petabytes This scalability, combined with protocol - neutral storage efficiency, can meet the needs of the most demanding workloads Flash Cache cards can be used to provide accelerated read performance for frequently accessed data In clustered Data ONTAP, Flash Pools are supported, which combine SSDs with traditional hard drives for optimal performance and efficiency using virtual storage tiering This lets you scale performance and capacity and achieve the highest level of storage efficiency And our new Flash Accel`" server cache offers tightly coupled integration with flash media at the server to accelerate applications at the host with a storage -aware host cache Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 14 * • hat 11 Vrrtua(rzation. C t Co((abor^atron Manatied Cr - M obi( it9 c c,: ?-` 1 -7OO C am ion , „% Jii ct ,otri Opex and Capex Efficiency—Grow Your Business, Not IT Expenses NetApp storage solutions operating with clustered Data ONTAP deliver the industry's leading storage efficiency capabilities with features such as thin provisioning, block -level deduplication, volume compression, and thin clones Coupled with space - efficient Snapshot copies and RAID -DP, City of Boynton Beach can enjoy reductions of as much as 50% in required disk capacity when compared to traditional storage technologies NetApp storage - efficiency solutions include • WAFL (Write Anywhere File Layout) system • RAID -DP • Thin provisioning • Deduplication • Data compression • FlexClone volumes • Snapshot copies • SnapMirror technology • Flash Pool • Flash Accel • Infinite Volume NetApp OnCommand Management Software Two major transformations are now affecting data centers and paving the way for the private cloud virtualization and service automation Virtualization helps with the ongoing effort to consolidate resources and automation helps organizations respond to demands such as rapid provisioning with fewer staff members The virtualization, consolidation, and automation of data centers allow businesses to reduce costs and achieve greater efficiencies At the storage layer, additional cost savings are available through storage efficiency technologies, such as thin provisioning and deduplication—and from service efficiencies, such as automation and analytics Storage and Service Efficiency for a Successful Data Center Transformation NetApp'' OnCommand'" storage management delivers storage and service efficiency that can help City of Boynton Beach data center transformation to be successful Storage Efficiency Storage efficiency can be used to amplify the benefits of virtualization at the storage layer A shared storage infrastructure reduces costs and increases the flexibility attained through server and application virtualization Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 15 lir) t Vfrtuarization C(oud 'of aboratron VI managed ageel t ... t obrrity ;;:-. ;O -7`' 1 -7O0O C h a � ion r , it .W ; i tJrt7 The granular level of monitoring, visibility, and awareness required to achieve storage efficiency is available through OnCommand storage management Once areas for improvement are identified, the capabilities inherent in the NetApp Data ONTAP storage operating system enable City of Boynton Beach to take action to optimize storage efficiency These include efficiencies, such as • Thin provisioning • Deduplication • Clones • Snapshot' copies Service Efficiency Service efficiency is achieved through automation and analysis With service efficiency, policy administration takes the place of labor - intensive tasks Policy -based automation can eliminate manual processes, increase organizational productivity, and reduce errors Analysis capabilities will allow City of Boynton Beach to perform ongoing objective evaluations of your storage environment Storage that is managed as an integral element of City of Boynton Beach IT infrastructure can gain service efficiency Managing a shared storage infrastructure allows the simplification of storage operations by automating tasks associated with storage so City of Boynton Beach can increase operational efficiency This requires control of storage, automation of services, and analysis of Infrastructure to achieve service efficiency 1 Savings with OnCommand software ca i iW *acie Cost ',1, - I* , Fmin fewer Faster 0 _ . errors ca • Thin provisioning Enabling `z , rc'ae Eff z.e„c deduplication. ONTAP compressinn Clones efficiency Snapshot' copies features • Unified management Reduced - - >- :• One tool for multiple training, storage classes fewer tools Capacity Figure 5: Storage and Service Efficiency — When the City of Boynton Beach executes storage and service efficiency initiatives such as centralized management standardization consolidation virtualization automation and self- service . reduced costs and ec ononaies of scales ate achievable Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 16 Il 1 atrc� �► G'�t� a(a c�s^at;on M a a d t ' 3 ._ , ra t c t l 7 Champion Using OnCommand City of Boynton Beach can • Control • Automate • Analyze Control Optimize data center storage devices to meet your business requirements City of Boynton Beach can gain more efficiency without buying more storage OnCommand offers a suite of management applications for effective capacity planning, proactive Identification of at -risk systems, and performance trending of multi- vendor storage environments Storage efficiency profiling capabilities provide at- a- glance capacity allocation and the storage efficiency ratio, as well as detailed Information on storage utilization Monitoring capabilities highlight storage savings that are achieved using NetApp technologies The City of Boynton Beach gains complete service -path visibility into virtual and physical environments to better align resources for optimal performance and easily manage day -to -day changes City of Boynton Beach understands the relationships between storage and applications, and obtains what -if capabilities to proactively plan for major changes such as data center consolidations 94199 Service Analytics Service Automation ,,. Multi- vendor vis=bisity • Po ; :aasec provisioning S • Predict probems & & storrige service catalo optimize performance vVor -,f ow automation Capacity planning & ., forecasting Charc eoack & sno iinack Storage Control • Simple system management • Point-in-time reporting Figure 6: Control and visibility and capability — Albany international Corp gains efficiency through unified services for automation, as well as storage analytics to optimize performance forecast storage capacity and report across the enterprise on costs and utilization The simplicity, automation, and ease of use of its NetApp solutions including NetApp Unified Manager Systems Manager and Protection Manager remote management software, have made it possible for Albany international Corp to get the job done without adding resources, while reducing expenses — Jeff Pardr Manager, Enterprise Data Services, Albany international Corp Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 17 % • VirtUaliZati itlie cl "iv Coff<abaration Ntanageri I Mobrfrt Ch ampion i ;,hirrip:ori ci Lori ' ,,u.c °.ors (,PC 3 in o Automate: Deliver Operational and Storage Efficiency and Simplify Administration System downtime, caused by improper provisioning, can result in lost revenue and Service Level Agreement (SLA) violations OnCommand management software automates thin provisioning and deduplication to maximize storage space, improving storage utilization and efficiency OnCommand also automates storage provisioning workflows, to reduce risk of human error, minimize downtime, and to help City of Boynton Beach meet SLAs How can I reduce the time and complexity ,y i'"`� '' r ' " °1, to provision and : � 9 protect NetApp' storage for users? - ,� k�d a Service automation • Policy-based workflows • Automated error correction ce catalog for StA Figure 7: Improving business continuity and data protection. — Using policy -based automation City of Boynton Hearts can starr(lrirdize storage infrastructure utilization Keeping data protected requires effective management tools and transparency throughout the storage tiers NetApp OnCommand offers a simple, efficient, and dependable process to extend data protection coverage and increase multi - tiered storage efficiency Policy -based automation simplifies data protection, so City of Boynton Beach can increase the success of backup and recovery operations, and minimize additional storage needs Automation of the complex, manual, and time - consuming processes associated with backup, recovery, and system copy creation enables City of Boynton Beach to perform fast, frequent, non - disruptive backups throughout the day, without affecting system performance With frequent backups, OnCommand helps City of Boynton Beach application administrators meet recovery time objectives (RTO) and recovery point objectives (RPO) OnCommand also includes automation tools that simplify application data management and maximize storage utilization, to help drive down the costs and complexity of managing the storage infrastructure To help City of Boynton Beach better meet SLAs, OnCommand enables continual data access for applications, rapid backup and restores, and replication for business continuity With policy and workflow automation, City of Boynton Beach can free storage administrators to focus on more strategic tasks Integration with Microsoft Exchange, Microsoft SharePoint Server, and SAP applications means database cloning, backup, and restore operations can be completed in minutes or seconds, compared to hours or days, using solutions from other vendors Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 18 a • 0 VicrtuafizatiOn Ctou 'V C o ff a b oratron 4 Managed (--r . 5 " Mobifit.9 ` '11.7000 h a • f 11t p i 1M�' ` �I air o f . m .3 cc.,,xr3 ' _ in `1e Analyze: Gain insight into your storage infrastructure and optimize service delivery City of Boynton Beach can use monitoring tools and dashboards for a quick and easy view into the health, performance, and efficiency of any NetApp storage system, as well as other storage vendors Embedded alerts, trending reports, and performance and configuration tools will enable City of Boynton Beach administrators to monitor, track, and tune your heterogeneous storage infrastructure to maximize availability, increase storage efficiency, boost storage performance, and create chargeback or showback processes by tenants, lines of business, departments, tiers or applications 1 need visibility into server, network, and ogreigi storage infrastructures to achieve service' "` efficiencies and z deliver on SLAs ` and chertiPatitYPta gebeck on optimization * AssUrarice *Niuttiventior n=} Figure 8: Monitoring tools and dashboards — Cary of Boynton Beach can continually improve storage efficiency and reduce capex and opex through accurate forecasting of capacity rend identification of the optimal performance level and most cost - effective tier To save time and prevent configuration errors, OnCommand provides recommendations based on NetApp best practices for common storage management tasks and workflows It also provides workflow -based wizards to simplify the most common device- management tasks Embedded alerts, trending reports, and performance and configuration tools will enable City of Boynton Beach administrators to monitor, track, and tune your heterogeneous storage infrastructure to maximize availability, Increase storage efficiency, boost storage performance, and create chargeback or showback processes by tenants, lines of business, departments, tiers or applications I need visibility into server, network, and storage Infrastructures to achieve service 0 0 efficiencies and F �`� t �"�`A` deliver on SLAs *v ' r r ' o rtirnization Assurance • lttorilttg pgreuttivendor Figure 9: Monitoring tools and dashboards — City of Boynton Beach can continually improve storage efficiency and reduce capex and opex through accurate forecasting of capacity, and identification of the optimal performance level and most cost - effective tier Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 19 ,` • Vi rrt,4afrzatr ca►^l (, Coffa�o�Attr�n testa Caged t i o &rfrt C � � � i o n p� sO.u o'~s EINOuP gibe Success is Built on NetApp NetApp, Inc is a $5 billion storage and data management company with over 12,000 employees and operations in more than 150 countries around the world Our innovative products help companies manage, protect, and secure their data so that it is available when they need it, where they need it An efficient and flexible NetApp storage foundation helps organizations turn IT from a cost center into a platform for innovation and success NetApp offers complete solutions to help customers effectively streamline operations We strive to provide our customers with the best experience in the industry through every interaction. NetApp also partners with key industry leaders such as IBM, Microsoft, Oracle, SAP, Symantec, and VMware, to help optimize performance of their applications on NetApp systems NetApp has been delivering industry firsts since 1993 when we delivered the world's first networked storage appliance Since then, many significant innovations and Industry firsts in storage and data management have been brought to market FY'12 $6 2B x66 Broad solutions portfolio Industry - leading partners S58 Leading OEM storage provider S4B 12.000+ employees Comprehensive professional services S3B Global support $2B 150+ offices around the world Member of the Fortune 500 si B 05 05' ii' cs ;JC, 10 11 12 Figure 9: NetApp at a glance — NetApp has been growing 2 5 to 3 tunes faster than the storage industry as a whole Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 20 M i � Vrrtuafiz trap Cloud `� ttvrti 1�tan q t r ; ., " Mobrfrt • Champion implon.g cotn n I rithP SO:L f■. I OS C ,J 040P . ,, The World's Leading Companies Go Further, Faster with NetApp Customers around the world rely on NetApp to bring value to their data center and business Energy Pinancol Tech Government chevroc JPMorganChase 0 ORACLE ' MANN. 01C MN, L Osterre it lusche lad PEr"8"S ( RI MT l Y KY:* 111 NA tionalbibliot hek illIsiIo al () 644. 4 It*, hi , .si, ■ F 1 C I SCO II/ 1 kile ' X0 I S I AP TEXAS Saudi Armco SUNCORP INSTRUMENTS 44444_ -44 Heaitheare information Tel co Hosted Services GO rig fe S., , 1k 1 T B AMGEN it YA 1441)0 1 (')(.' ) + Teistra -, \\ 11 \ 1 R i Genentech Sprint SIEMENS Figure 10: Global leaders rely on NetApp — NetApp is at the foundation of Fortune 500 data centers Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 21 oils. • 0 a Ora I OA ' Oral i ,„,, / 10 t L# 11) ViVtUaliZattOn lilt Cloud lops c u b t * V qed i v blit 0. _ ,.... 4;i -77 j _ ?i!i}isl r , ,, C I nampion , corn Industry Analysts Recognize NetApp's Growing Leadership in the Storage Industry It is not just customers who see the benefits NetApp delivers Independent sources recognize NetApp's clear leadership in the storage Industry as well Figure 1 Magic Quadrant for General- Purpose Disk Arrays cr).1lit rtcp , e�oder�, EMC NetApp IBM Hitachi Dell HP DataDirect Networks, Fujitsu --_. ____ . Oracle"" _ ___ . Huawei Technologies Cored --- NEC t ` X -I0 t Nexsan 4 Nimble Storage t AMI Infortrend Dot Hill l SGI Proms e'fechnology i Y f ; nicht, player ':art.- 4orlwrtes t H; It Y t , , H a, ,(t+ ' As of March 2013 Source Gartner (March 2013) Figure 11: Gartner Magic Quadrant midrange and high end modular disk arrays — Gartner positions NetApp high in the visionaries/leaders quadrant Figure 12: Gartner Midrange & High End Modular Disk Array Magic Quadrant — Gartner recognizes NetApp as the only vendor on the Magic Quadrant to offer vendor APIs for integration with third-party management suites, including BMC Atriums CA Spectrum VMware vSphere Netuitive and Cisco NetApp Tops Enterprise Array Field Again—(SearchStorage) NetApp has again taken the top spot in SearchStorage's Quality Awards for Enterprise Arrays. The Storage magazine/ SearchStorage com Quality Awards are designed to Identify and recognize products that have proven their quality and reliability in actual use The results are derived from a survey of qualified readers who assess products in five main categories sales -force competence, initial product quality, product features, product reliability and technical support This is the fourth win In a row for NetApp at the Quality Awards for Enterprise Arrays Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 22 s s 11) Vrr-tua(ization C(oud Collaboration V M anaged 11 " .3" Mobi(rt, �00-771-7O0O xwmv�ham pmnogc#/: Champion f �� yomnowscwoo' _ Champ at a ��l�� &��u �a�. �� x~D�� _�� '��`' Virtualization & Cloud Computing 'uewe,.�un�go�Desmopang+pp|/cavonv/�ua|/�mun � 'pmmmomvu o u�o oemon/�eu�mon 'Pum/co|ou� w/omsmn�n|mo�rnocos(V�oezuokm�a0000m,eonDemand w/o,aoon -^ '�,wn�nwuu o/saa�e,�ouove� �ooacv wemmnmp use o,pumowx�nnvatv 'ovomnnom¢ "poe Share Cloud Backup oRncovv�oouu fil ' Customer Examples Moen Rack Room Shoes BI-LO, ABC Fine .ine & Spirits City o HolIwood, Risk Enterprise Management Oak Hills Local School District Insurance corn Data Management & Security Services • Compliance & Regulator Requirements Data Priacy and Frotection Data Management. Compliance ' Enterprise Storage mPlanning /Lm Data Reduction &opdun|/cauon Backup xBuumea000nonurty Capacity Planning ' Archiving Strategies Application Retirement Test Data Management Content + Unstructured Data Management Data ! Gro*motratoo/es ' Cloud Storage Strategies Backup File Sharing Long-Term Archiving Disaster Recovery C,usmmo, Examples eo,oma Hotel Casino & Spa r,acFonem/,e/oss HBO, Time Warner ueoa,m|Cvmmeoobank | Health First Salem Health Solutions wscu Public wvum.wovenPharmaceuticals | Professional Services mei �� Complete Professional Services for all Champion Practices including ' System Integration uConsulting • Contract Services Project-based andflexible staffing INN Managed Serices/ Outsourcing (custornersupport, applications and Infrastructure ' Data Center Relocation CustomerExamples Georgia System Operations Polaris Career Center Coot EMC HBO Unilever, Chiquita Preferred Care Partners Maintenance Consulting Services 'Demcatodan*oa|/mnox/u|em||/noanmmvnmomanonoment ovnum/cronono|/at/nnenocmmn warrant management ' Four Pillars ofu,ocvue Contract Management The Scrub The Portal Contract Management Contract Consulting Negotiation ~ 'Saaa,aom*a,e'aa'a'aenoce)propn�anwo�baoedapnocaoons � ww- 'ovm,m|'o,eate,man8yum in contracls managed Customer Examples Loes Corporation To ota Technical Center A monran*ater Borgata Hotel Casino & Spa Broder Brothers - ` --_- °+0 , . - |TPnncunmmnentSen8cmw � • Reseller Hardware & Software ' Contract Negotiation ----~�~^—' • Financing Leasingvs Buying Alternatives 4, 4* $�� ' • Asset Disposal ___ --- y / CustomerExamples Kay Bank, TJX Companies Hachette Book smv�HBO . um|�m, - - - --`- - -- ------- ---------- ----- -- --------- ----- Confidential document prepared for City of Boynton Beach City of Boynmn Beach 110*13u FAS2240 Proposal 11/4/13 Page 23 U� � /�&� I� / � ��/� V � � ��/ -� ��/ �N�' v/rzum/czat/om� U iris ��/v ^. � Air .~. ~°~. K ^"�° g-- ^~� ^ , , , C i�xF C F�t l?Ot1 t CStYI ampion . .. 5 0 , L " 6Oh5 CGRO,,' 1 Recent Awards and Recognitions VMware Infrastructure Virtualization Partner of the Year Americas Award vrnwa r VMware awards the title of Infrastructure Virtualization Partner of the Year to the PARTNER NETWORK AWARD top company in the Americas for its unparalleled excellence, distinguished 2012 AMERICAS WINNER achievements and innovation in this emerging field Out of approximately 19,000 partners in the Americas, Champion was selected for this prestigious award 1 IBM Beacon Award F This is awarded to a select number of IBM Business Partners to recognize information technology excellence, commitment to skills attainment, industry Beacon Award knowledge and innovative solutions based on IBM technology and services VOrnn -r 2019 Microsoft Cloud Partner of the Year Champion was honored among the top Microsoft partners for demonstrating Microsoft Partner excellence in innovation and implementation of customer solutions based on Microsoft technology Virtual /atm M dmarletSo - uto Proode, - 2011 East Region Cloud Partner of the year - Microsoft Customer Satisfaction Award NetApp Outstanding Contributor of the Year Award Recognized for our commitment, deep technical knowledge and overall NetApp contribution to the success of the Champion / NetApp business N CRN Tech Elite 250 / CRN VAR500 List / Florida Trend's Top 200 Private G R 11 CRN 1 ,n ��< {��'� C ompan i es ;+ T T>�'HE1!!E k�, ' a i ,h t i • Champion recognized as a best -of -breed integrator who has invested in � p ion has been 9 nized �ll r ,, , ,. technical know -how and earned premier certifications in the areas of data centers ,,,' and infrastructure for North American customers CRN's "30 Cloud VARs That Get It" & Talkin' Cloud's Top 50 Cloud VARs CRN The solution providers that comprise this list are shining examples of VARs, Cloud VARs integrators, consultants and ISVs that "get it" when it comes to the cloud 111(1! T 4 pLi ✓ 4 ., O 1 41 P410 ? South Florida Business Journal's "Top 10 Best Places to Work" 2009 & 2011 ' m u 7 This honor is awarded to the top ranked companies in South Florida for their efforts * ,r ', * * z,;t * of creating an engaged and supportive workplace 2009 ÷ 1 X -'o'' 4 o ¢ Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 24 11.1) Virtuafization It C(oi d ' r ' Caffaboratiort 4 Managed rY .3` Mobifit9 8C0- 771 -7100 c h a .' n chdrrsplotm,:g torn t WO, �. ;{ I TAP Pricing Summary ' , p .d .� 'f N� , t�. ° x « �` b, € r h i"r z C t. ,r* $ fun s Hardware /Software /Support $71,888.00 Professional Services $4,900.00 Total Solution Investment 1 $76,788.00 36 Month Lease 2 $TBD / Month Training & Education To Be Determined Applicable federal, state, and local taxes are not included in these charges Freight charges are not Included Champion invoices are payable upon receipt Service fees will be invoiced for the work completed at the conclusion of each project phase / at the end of this service engagement / monthly until the service engagement is complete This price does not include customary travel and living expenses, which may be billed separately at a later date. 2 The leasing payments are estimates only and are subject to change Rates are contingent upon credit approval and may vary for different amounts financed and /or duration of financing Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 25 ti - 111 VirtUatiZatiOrt . JINNI Cfouct C ottaboratton 4 Managed t . . Mob/(/t9 Ch ampion L';7.” 5 GRG t` " ,, n ISth Proposal Acceptance Initial Total Solution Investment $76,788.00 Applicable federal, state, and local taxes are not included in these charges Freight charges are not included Champion invoices are payable upon receipt Service fees will be invoiced for the work completed at the conclusion of each project phase /at the end of this service engagement/monthly until the service engagement is complete This price does not include customary travel and living expenses, which may be billed separately at a later date. State Contract Number: 250 - 000 -09 -1 "I understand the scope and the responsibilities of this project as outlined within this proposal Any costs associated with additions, reconfigurations, and Statement of Work revisions are outside of the scope of this project and will be addressed separately " Agreed to Agreed to Champion Solutions Group City of Boynton Beach 791 Park of Commerce Blvd Boca Raton, FL 33487 Client Manager Name Signature Signature Date / / Title VP of Sales, Southeast Region Michael Murphy Date / / VP of Sales, Northeast and Central Region Mark Guadagni Signature Date / / Please FAX this entire document, including a completed signature page to: 561 - 997 -4043 Attention: Operations and Service Contracts Admin Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 26 Ada. • Virtua(ization Cloud 1 Co((abarati can NIR Managed t ., Mobi(it, Champion f Proposal Acceptance Initial Total Solution Investment $76,788.00 Applicable federal, state, and local taxes are not included to these charges Freight charges are not Included. Champion invoices are payable upon receipt. Service fees will be invoiced for the work completed at the conclusion of each project phaselat the end of this service engagementlmonthly until the service engagement is complete. This price does not Include customary travel and living expenses, which may be billed separately at a later date State Contract Number: 250 - 000 -09 -1 7 understand the scope and the responsibdities of this project as outlined within this proposal Any costs associated with additions, reconfigurations, and Statement of Work revisions are outside of the scope of this protect and will be addressed separately." Agreed to Agreed to. Champion Solutions Group City of Boynton Beach 791 Park of Commer . Blvd. Boca Raton, F . 487 �� A ° S J J T LORI L&VERRIERE Client Manager AIM ► Name Signature �I � _ 14 I. / i .' Signatur / Date , i 19 6 ! Title CITY MANAGER VP of Sales, Southeast Region: Michael Murphy Date 2 / 2 / / 2.0 4 VP of Sales, Northeast and Central Region Mark Guadagni Signature Date / ! Please FAX this entire document, including a completed signature page to: 561-997-4043 Attention: Operations and Service Contracts Admin Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 26 Vli t ttL1(%Zel ii7)1 n J1 • • ,._ ,,.7, �.�,3 le‘-4 .iOC) 111,0 • o „v C rnplonsg oYfi C hamic e 7 SOU, ±,C tiS GROUP mom_. 1 ,..,., Me Terms and Conditions for Professional Services Relationship of the Parties a) It is expressly agreed that the relationship between Champion and Client is that of independent contractor, and neither party nor any of its employees, agents or representatives shall be considered a joint venture, partner agent, representative or other relationship of the other for any purpose expressly or by implication b) In as much as Champion and Client are contractors independent of one another, neither has the authority to bind the other to any third person or otherwise to act in any way as the representative of the other, unless otherwise expressly agreed to in writing signed by both parties hereto Each agrees not to represent itself as the other's agent for any purpose to any party unless specifically authorized, in advance and in writing, to do so, and then only for the limited purpose(s) stated in such authorization Non - solicitation a) During the term of this Agreement and for a period of one (1) year after the termination of this Agreement for any reason, neither Client, nor any of its subsidiaries or affiliates, shall directly or indirectly, personally or on behalf of others, except with the prior written consent of Champion, solicit, attempt to hire or hire any employee or contractor employed or retained then or within the preceding twelve (12) months by Champion if such person was involved directly or indirectly in the performance of this Agreement b) Client agrees that any breach or threatened breach of the previous paragraph hereof cannot be remedied solely by money damages, and that in addition to any other remedy Champion may have, Champion shall be entitled to injunctive relief against Client Nothing herein, however, shall be construed as limiting Champion's right to pursue any other available remedy at law or in equity, including recovery of damages and termination of this Agreement c) The provisions of this Non - solicitation Section shall survive the termination of this Agreement Data and Proprietary Rights a) "Confidential Information” means any information designated by Client in writing to Champion as confidential under this Agreement Champion will not use Confidential Information for any purpose other than performing Services under this Agreement Champion will not publish or reveal any Confidential Information to anyone except those persons authorized by Client This requirement shall not apply to such data that is either 1) previously known to Champion, 2) in the public domain, 3) received by Champion from a third party with a legal or contractual right to disclose such data, or 4) independently developed by Champion b) "Work Product" means documents and other tangible materials that may contain Confidential Information, including designs, documentation, flow charts, memoranda, notes, reports, records, computer programs or instructional materials, produced by Champion for Client and accepted by Client as a direct result of this Agreement All Work Product will belong to Client upon receipt by Champion of payment in full for all Services in connection with the delivery of the Work Product Client hereby acknowledges and agrees that in connection with the delivery by Champion of the Work Product, Champion may deliver certain Champion owned proprietary programs, or parts thereof, and ideas, concepts, know -how or techniques employed by Champion in rendering Services for which Champion shall retain all ownership nghts Champion will also retain all ownership rights to any modifications of or enhancements to such Champion owned proprietary programs delivered with the Work Product Champion hereby grants Client a perpetual, irrevocable license to use such propnetary information or material in conjunction with the Work Product c) Notwithstanding anything to the contrary herein, Champion and its personnel shall be free to use and employ its and their general skills, know -how, and expertise, and to use, disclose, and employ any generalized ideas, concepts, know -how, methods, techniques, or skills gained or learned during the course of any assignment, so long as it or they acquire and apply such information without disclosure of any Confidential Information of Client and without any unauthorized use or disclosure of Work Product d) Except as set forth above, all other materials, data, specifications, tapes and programs utilized or developed by Champion under this Agreement shall remain the sole property of Champion e) The provisions of this Data and Proprietary Rights Section shall survive the termination of this Agreement Limitation of Liability a) Notwithstanding anything to the contrary in this agreement, neither Champion nor any representative, agent or subcontractor of Champion shall be liable in any action whatsoever in connection with this Agreement for any amount in excess of the amount actually paid by Client to Champion hereunder (whether or not Client or Champion has been advised of the possibility of other damages), and such liability shall be fully discharged by a reimbursement to Client of any payments received by Champion hereunder b) In the event of a default of Champion beyond any cure period, Client shall have the right, subject to the limitations set forth in this Section 4, to direct damages up to an amount no greater than the amount actually paid by Client to Champion hereunder, but Client shall not have the right of specific performance or other equitable remedies c) IN NO EVENT SHALL CHAMPION OR ANY OF CHAMPION'S DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUBCONTRACTORS OR SHAREHOLDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND WHATSOEVER, OR INTEREST THEREON, IN CONNECTION WITH THIS AGREEMENT, EVEN IF CLIENT OR CHAMPION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED UNDER THE LAW THIS LIMITATION OF LIABILITY IS EXPRESSLY INTENDED TO APPLY TO ALL TYPES OF DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF BUSINESS INFORMATION (INCLUDING LOSS OR REPLACEMENT OF ANY DATA, MEMORY OR INFORMATION WHICH IS ALTERED OR DAMAGED), BUSINESS INTERRUPTION (WHETHER RESULTING FROM FAILURES OR DELAYS IN PERFORMANCE), ANY COMMERCIAL LOSS, CHAMPION'S (OR ITS AGENTS' OR ITS SUBCONTRACTORS') NEGLIGENCE, OR OTHERWISE Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 27 (114) tip% L.,...tfo.• • ., . Virt"atiZatiOn 446 Cd Cof(aboration Managed: rr . Mobi(t9 a • r. +:h o n corn Y ) Miscellaneous a) CLIENT WAIVES THE RIGHT TO TRIAL BY JURY IN ANY LITIGATION ARISING FROM THIS AGREEMENT AND THE TRANSACTIONS CONTEMPLATED HEREUNDER b) Champion shall not be in breach of its obligations hereunder for any delay in performance or non - performance, in whole or in part, for any reason whatsoever including, without limitation, when caused by strikes, riot, war, fire, flood, storm, explosion, accident, acts of terrorism or other force majeure c) In the event of default by Client, Champion shall have the right to exercise all rights and remedies available to it by applicable law and pursuant to this Agreement All of Champion's rights under applicable law and hereunder are cumulative and include all available remedies (and none are exercised to the exclusion of the others) and include recovery of all direct damages and interest thereon to the full extent permitted by law, provided however Client will not be liable to Champion for incidental or consequential damages In the event Champion must retain the services of an attorney or other consultant to effect the collection of any monies owed and the enforcement of Champion's rights hereunder, then Client agrees to pay all fees and costs incurred including, without limitation, reasonable attorneys' fees whether suit be brought or not d) Client's signatory to this Agreement warrants that he /she is a duly authorized corporate officer, partner or proprietor of the Client, with all necessary authorization to execute this Agreement e) Client acknowledges that no installation, training, or education is contracted for or purchased under the terms of this Agreement, unless specifically agreed in writing f) Client is solely responsible for the actual content of any data file, selection, and implementation of controls on its access and use, as well as security of the store data g) Client will identify and make the interpretation of any applicable federal, state, and local laws, regulations, and statutes and ensure that deliverables of the project meet those requirements h) Client is responsible for promptly obtaining and providing to us all Required Consents necessary for us to provide the Services described in this Statement of Work A Required Consent means any consents or approvals required to give us or our subcontractors the right or license to access, use, and /or modify (including creating derivative works) the hardware, software, firmware, and other products, to enable us and our subcontractors to perform the Service set forth in this Statement of Work without infringing the ownership or license rights (including patent and copyright) of the providers or owners of such products i) Client will indemnify, defend, and hold us, our affiliates, and subcontractors, harmless from and against any and all claims, losses, liabilities and damages (including reasonable attorneys' fees and costs) arising from or in connection with any claims (including patent and copyright infringement) made against us, alleged to have occurred as a result of Client's failure to provide any Required Consents j) We will be relieved of the performance of any obligations that may be affected by Client's failure to promptly provide any Required Consents to us k) All matters relating to the agreement shall be governed by the laws of the State of Florida, without regard to Florida's choice -of -law rules Exclusive jurisdiction and venue for all matters relating to this agreement shall be in the courts located in Palm Beach County, Florida, and the parties hereby agree and consent to the same 1) This Statement of Work is a preliminary document until a formal systems assurance has been completed and agreed to by both parties Until the Solution Assurance Review is completed, compatibility of all installed hardware, software and application modules have not been finalized m) It is the sole responsibility of Client to insure that all cntical and necessary data of Client is protected, backed -up and verified, considering that installations, testing, and verification of application environments and hardware can impact the Client's environment This backup /restore should be made and verified prior to the arrival of the Champion implementation team n) Either party may terminate this Agreement at any time on thirty (30) days written notice If either party shall have breached a monetary obligation under this agreement, the agreement may be terminated on five (5) days notice and opportunity to cure the monetary breach within such notice period If either party shall have breached a non - monetary obligation under this agreement, the agreement may be terminated if the defaulting party has not commenced the cure within five (5) days of receiving notice of the breach and does not thereafter diligently proceed to complete the cure within a reasonable period of time If this Agreement is terminated before the completion of the Term, 1) if Services have been rendered without payment, Client shall within thirty days of the termination pay Champion on a pro -rata hourly basis for all Services completed through the date of termination and accepted by Client, and 2) if payment has been made in excess of Services completed, Champion shall within thirty days of termination refund to Client any amounts not earned on a pro -rata hourly basis or any amounts not earned through the date of termination o) The software and hardware purchased by Client is solely warranted by the manufacturer's product warranty Champion makes no warranty, express or implied, and all other warranties, including without limitation the warranties of merchantability and of fitness for a particular purpose are hereby disclaimed Champion does not warrant that the program(s) or services performed will meet Client's requirements or that the operation of the program will be uninterrupted or error free The Client is solely responsible for the selection of the program(s) to achieve its intended results and for the results actually obtained p) This Agreement represents the entire understanding of the parties regarding the Services and supersedes any previous documents, correspondence, conversations or other oral or written understanding related to this Agreement It may not be assigned, waived or modified by the parties except in writing signed by authorized representatives of both parties, nor shall the conduct or actions of any party be deemed a modification or waiver A modification or waiver of a part of this Agreement shall not constitute a waiver or modification of any other portion of the Agreement Nothing in this Agreement shall create any enforceable rights in any person not a party hereto q) All notices, demands and communications hereunder shall be delivered as follows in person, or by overnight or express mail delivered by a nationally recognized overnight or express mail delivery service Notices shall be delivered to the parties at the street address herein or to such other street address as is hereinafter designated by either party by notice to the other in writing Notice shall be deemed to have been received on the date that the communication is delivered or refused by the recipient r) In the event any term, provision, or restriction is held to be illegal, invalid or unenforceable in any respect, such finding shall in no way affect the legality or enforceability of all other provisions of this Agreement s) This Agreement is binding on, and inures to the benefit of, the respective parties and their executors, administrators, heirs, personal representatives, successors, and assigns This Agreement may be executed in counterparts, each of which shall constitute an original and all of which shall be one and the same instrument Confidential document prepared for City of Boynton Beach City of Boynton Beach 110413a FAS2240 Proposal 11/4/13 Page 28 Virrtuai ,loud 1 ► Collaboration* Managed tr 1�tobrfrte