Agenda 01-07-14 Searchable
The City of
The City of
Boynton Beach
Boynton Beach
100 E. Boynton Beach Boulevard ● (561) 742-6000
TUESDAY, JANUARY 7, 2014
6:30 PM
FINAL AGENDA
City Commission
AGENDA
Jerry Taylor
Mayor – At Large
Woodrow L. Hay
Vice Mayor – District II
David T. Merker
Commissioner – District I
Michael M. Fitzpatrick
Commissioner – District III
Joe Casello
Commissioner – District IV
Lori LaVerriere
City Manager
James Cherof
City Attorney
Janet M. Prainito
City Clerk
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www.boynton–beach.org
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WELCOME
Thank you for attending the City Commission Meeting
GENERAL RULES & PROCEDURES FOR PUBLIC PARTICIPATION AT
CITY OF BOYNTON BEACH COMMISSION MEETINGS
THE AGENDA:
There is an official agenda for every meeting of the City Commissioners, which
determines the order of business conducted at the meeting. The City Commission will
not take action upon any matter, proposal, or item of business, which is not listed upon
the official agenda, unless a majority of the Commission has first consented to the
presentation for consideration and action.
Consent Agenda Items:
These are items which the Commission does not need to
discuss individually and which are voted on as a group.
Regular Agenda Items:
These are items which the Commission will discuss individually
in the order listed on the agenda.
Voice Vote:
A voice vote by the Commission indicates approval of the agenda item.
This can be by either a regular voice vote with "Ayes & Nays" or by a roll call vote.
SPEAKING AT COMMISSION MEETINGS:
The public is encouraged to offer comment to the Commission at their meetings during Public
Hearings, Public Audience, and on any regular agenda item, as hereinafter described.
City Commission meetings are business meetings and, as such, the Commission retains the
right to impose time limits on the discussion on an issue.
Public Hearings:
Any citizen may speak on an official agenda item under the section
entitled “Public Hearings.”
Public Audience:
Any citizen may be heard concerning any matter within the scope of
the jurisdiction of the Commission – Time Limit – Three (3) Minutes
Regular Agenda Items:
Any citizen may speak on any official agenda item(s) listed on
the agenda after a motion has been made and properly seconded, with the exception of
Consent Agenda Items that have not been pulled for separate vote, reports,
presentations and first reading of Ordinances – Time Limit – Three (3) minutes
ADDRESSING THE COMMISSION:
When addressing the Commission, please step up to either podium and state, for the record,
your name and address.
DECORUM:
Any person who disputes the meeting while addressing the Commission may be ordered by the
presiding officer to cease further comments and/or to step down from the podium. Failure to
discontinue comments or step down when so ordered shall be treated as a continuing disruption
of the public meeting. An order by the presiding officer issued to control the decorum of the
meeting is binding, unless over-ruled by the majority vote of the Commission members present.
Please turn off all pagers and cellular phones in the City Commission Chambers while the City
Commission Meeting is in session.
City Commission meetings are held in the Boynton Beach City Commission Chambers, 100
East Boynton Beach Boulevard, Boynton Beach. All regular meetings are held typically on the
first and third Tuesdays of every month, starting at 6:30 p.m. (Please check the Agenda
Schedule – some meetings have been moved due to Holidays/Election Day).
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1. OPENINGS
A. Call to order - Mayor Jerry Taylor
B. Invocation
C. Pledge of Allegiance to the Flag led by Mayor Taylor
D. Brand Promise Statement
E. Agenda Approval:
1. Additions, Deletions, Corrections
2. Adoption
2. OTHER
A. Informational Items by Members of the City Commission
3. ANNOUNCEMENTS, COMMUNITY & SPECIAL EVENTS & PRESENTATIONS
A. Announcement of the "Bark in the Park" event, which will be held at Pence
Park on Saturday, January 18 from 10 a.m. to noon
B. Proclaim January 20, 2014 as the commemoration of Martin Luther King, Jr.
Day. Mr. Harry Meeks and Mr. Michael Norwood will accept the proclamation
on behalf of the City of Boynton Beach Martin Luther King, Jr. Committee.
4. PUBLIC AUDIENCE
INDIVIDUAL SPEAKERS WILL BE LIMITED TO 3 MINUTE PRESENTATIONS
(at the discretion of the Chair, this 3 minute allowance may need to be
adjusted depending on the level of business coming before the City
Commission)
5. ADMINISTRATIVE
A. Appoint eligible members of the community to serve in vacant positions on City
advisory boards. The following openings exist:
Arts Commission: 1 regular and 2 alternates
Building Board of Adjustment and Appeals: 2 regulars and 2 alternates
Cemetery Board: 1 alternate
Education & Youth Advisory Board: 12alternates, 1 student and 1 student N/V
Financial Advisory Committee: 2 regular and 2 alternates
Library Board: 2 alternates
Recreation and Parks Board: 1 regular and 2 alternates
Planning and Development Board: 1 regular
Senior Advisory Board: 1 alternate
Veterans Advisory Commission: 2 alternates
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B. Consider areas of study for the Financial Advisory Committee (FAC) for the
upcoming year.
6. CONSENT AGENDA
Matters in this section of the Agenda are proposed and recommended by the
City Manager for "Consent Agenda" approval of the action indicated in each
item, with all of the accompanying material to become a part of the Public
Record and subject to staff comments
A. Approve the purchase and installation of new flooring in the City Clerk's Office
Suite, Hester Center Gym Office, Senior Center Back Classroom, and
Customer Service Areas in the amount of $33,355.41 from Shaw Industries
based on State of Florida Alternate Contract Source #360-240-12-1 NJPA.
PROPOSED RESOLUTION NO. R14-001
B. - Approve and authorize signing of
an Agreement for Water Service outside the City Limits with Esmeralda
Digiovanni for the property at 7851 Griswold St, Lantana, FL.
C. Accept the FY 2012 -13 Budget Status Report of the General Fund & Utility
Fund for the twelve (12) month period ended September 30, 2013 (unaudited).
PROPOSED RESOLUTION NO. R14-002
D. - Assess the cost of nuisance
abatement on properties within the City of Boynton Beach
E. Approve the Information Technology Services Department 2013-2017 Strategic
Plan
PROPOSED RESOLUTION NO. R14-003
F. - Approve and authorize the City
Manager to sign a Three Year Contract between Kenneth A. Scheppke, M.D.,
P.A. of Tequesta, Florida and the City of Boynton Beach for "A Three Year
Contract for Medical Director to Oversee Emergency Medical Services provided
by Fire Rescue and Ocean Rescue"; RFP No. 015-2210-14/JMA for the annual
amounts of $26,568. for Year 1; $27,360. for Year 2; and $28,200. for Year 3;
totaling $82,128. for the three (3) year contract.
G. Approve the minutes from the Regular City Commission meeting held on
December 17, 2013
PROPOSED RESOLUTION NO. R14-004
H. - Authorize the City Manager to
enter into an agreement with Carol Dutra Ellis, Esquire, to provide Special
Magistrate Services to hear cases for violations against the City Code at the
agreed rate of $100.00 per hour for a one-year term, with the option to renew
for three additional one-year periods.
PROPOSED RESOLUTION NO. R14-005
I. - Approve and ratify the Collective
Bargaining Agreement between the SEIU Florida Public Services Union, CTW,
CLC - Blue Collar Unit and the City
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PROPOSED RESOLUTION NO. R14-006
J. - Approve and ratify the Collective
Bargaining Agreement between the SEIU Florida Public Services Union, CTW,
CLC - White Collar Unit and the City
7. BIDS AND PURCHASES OVER $100,000
PROPOSED RESOLUTION NO. R14-007
A. - Approve and authorize the City
Manager to execute a contract and related documents between the City of
Boynton Beach and Selectron Technologies, Inc. of Portland, Oregon for
hosted services for an interactive voice response (IVR) system with web
interface for a "not-to-exceed" amount of $300,000 as a result of RFP #051-
2825-13/TWH "RFP FOR INTERACTIVE VOICE RESPONSE SYSTEM"
8. CODE COMPLIANCE & LEGAL SETTLEMENTS
None
9. PUBLIC HEARING
7 P.M. OR AS SOON THEREAFTER AS THE AGENDA PERMITS
The City Commission will conduct these public hearings in its dual capacity
as Local Planning Agency and City Commission.
None
10. CITY MANAGER’S REPORT
None
11. UNFINISHED BUSINESS
PROPOSED RESOLUTION NO. R14-008
A. - Approve Addendum to City
Manager's Appointment Agreement based on City Commission discussion at
December 17, 2013 City Commission meeting
12. NEW BUSINESS
None
13. LEGAL
None
14. FUTURE AGENDA ITEMS
A. Continue discussion of possible acquisition of Lake Ida Parcel (4 acres).
1/21/14
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15. BRAND PROMISE STATEMENT
"BREEZE INTO BOYNTON BEACH -
AMERICA'S GATEWAY TO THE GULFSTREAM"
16. ADJOURNMENT
NOTICE
IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT
TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE
PROCEEDINGS AND, FOR SUCH PURPOSE, HE/SHE MAY NEED TO ENSURE THAT A VERBATIM
RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND
EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED. (F.S. 286.0105)
THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO
AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND
ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE
CONTACT THE CITY CLERK'S OFFICE (561) 742-6060 AT LEAST TWENTY-FOUR HOURS PRIOR TO
THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR
REQUEST.
ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA
ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS
PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK.
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ANNOUNCEMENTS, COMMUNITY & SPECIAL EVENTS & PRESENTATIONS
January 7, 2014
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Announcement of the "Bark in the Park" event,
EQUESTED CTION BY ITY OMMISSION
which will be held at Pence Park on Saturday, January 18 from 10 a.m. to noon
ER:
The Recreation & Parks Department is planning a series of
XPLANATION OF EQUEST
events at various City parks throughout the upcoming year. The series of events, titled
Play Outdoors…Unplugged is designed to not only showcase our parks as excellent
venues for family fun, but also to help provide our community opportunities for healthy,
fun activities that will motivate people to keep moving and smiling.
H?
This is part of the Recreation &
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
Parks Department menu of programs that are available for all residents and visitors.
FI:
Expenses are included in the Department’s operating budget.
ISCAL MPACT
A:
Do not make the announcement.
LTERNATIVES
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ANNOUNCEMENTS, COMMUNITY & SPECIAL EVENTS & PRESENTATIONS
January 7, 2014
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RACC:
Proclaim January 20, 2014 as the commemoration
EQUESTED CTION BY ITY OMMISSION
of Martin Luther King, Jr. Day. Mr. Harry Meeks and Mr. Michael Norwood will accept the
proclamation on behalf of the City of Boynton Beach Martin Luther King, Jr. Committee.
ER:
In 1986 the third Monday of January was established as a
XPLANATION OF EQUEST
National holiday honoring the life of Dr. Martin Luther King, Jr. This year, Monday,
January 20, 2014 will be observed as the 28celebration of Dr. King’s Birthday.
th
H?
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
FI:
ISCAL MPACT
A:
LTERNATIVES
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P R O C L A M A T I O N
WHEREAS,
the significant contributions made by the late Dr. Martin Luther King, Jr. are
recognized nationwide in that the third Monday of January has been established as a
national holiday in commemoration of Dr. King's birthday, January 15, 1929; and
WHEREAS
, Dr. King dedicated his life so that all Americans may enjoy the freedoms
guaranteed every citizen under the Declaration of Independence and the United States
Constitution; and
WHEREAS
, Dr. Martin Luther King, Jr. Birthday Celebration Committee of Boynton
Beach, which combines numerous community organizations and municipalities, is
playing a major role in the coordination of observances of this day by offering a variety
of historical and cultural programs through the City.
NOW, THEREFORE,
I, Jerry Taylor, by virtue of the authority vested in me as
Mayor of the City of Boynton Beach, Florida, hereby proclaim January 20, 2014 as:
DR. MARTIN LUTHER KING, JR. DAY
in the City of Boynton Beach, Florida, and call upon all citizens to rededicate
themselves to advancing the cause of brotherhood and sisterhood among all people.
IN WITNESS WHEREOF,
I have hereunto set my hand and caused the Seal of the City
of Boynton Beach, Florida, to be affixed at Boynton Beach, Florida, this 7th day of
January, Two Thousand and Fourteen.
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5. A
ADMINISTRATIVE
January 7, 2014
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RACC:
Appoint eligible members of the community to
EQUESTED CTION BY ITY OMMISSION
serve in vacant positions on City advisory boards. The following openings exist:
Arts Commission: 1 regular and 2 alternates
Building Board of Adjustment and Appeals: 2 regulars and 2 alternates
Cemetery Board: 1 alternate
Education & Youth Advisory Board: 12alternates, 1 student and 1 student N/V
Financial Advisory Committee: 2 regular and 2 alternates
Library Board: 2 alternates
Recreation and Parks Board: 1 regular and 2 alternates
Planning and Development Board: 1 regular
Senior Advisory Board: 1 alternate
Veterans Advisory Commission: 2 alternates
.
ER:
The attached list contains the names of those who have
XPLANATION OF EQUEST
applied for vacancies on the various Advisory Boards. A list of vacancies is provided
with the designated Commission member having responsibility for the appointment to fill
each vacancy.
H?
Appointments are necessary to
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
keep our Advisory Boards full and operating as effectively as possible.
FI:
None
ISCAL MPACT
A:
Allow vacancies to remain unfilled.
LTERNATIVES
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ADMINISTRATIVE
January 7, 2014
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RACC:
Consider areas of study for the Financial Advisory
EQUESTED CTION BY ITY OMMISSION
Committee (FAC) for the upcoming year.
ER:
XPLANATION OF EQUEST
The City Commission passed Ordinance NO. 10-009 on May 4, 2010, that established
the Financial Advisory Committee (copy attached). The Financial Advisory Committee
acts in a purely advisory capacity to the City Commission. The Committee is submitting
a list of study areas for the Commission’s consideration and also a list of three (3) items
they are seeking clarification. The Commission may assign a specific topic/area for the
FAC to review/research.
Since the Financial Advisory Committee’s development of FY 2013-14 budget
recommendations, the Committee has elected a new Chair (Steven Grant) and Vice-
Chair (Jeffrey Grady) and currently has five (5) members. The committee has two (2)
vacant member positions and two (2) vacant alternate positions. At their December 9,
2013 meeting the members put together a list of study areas for the FY 2014-15 budget
year to submit to the Commission for discussion.
Committee Study Areas – At the Committee’s meeting on Monday, December 9,
2013 possible areas of study for the upcoming FY 2014-15 budget year were
discussed. Following is a list of the items being forwarded to the Commission for
consideration.
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Item # Issue
1 City Services Survey
2 Review Vacant Buildings/Land and their potential uses
3 Evaluate Alternative Energy Sources for City Buildings and potential
funding
4 Analysis of Residential vs Commercial Tax Base including resident
property taxes as percentage of per capita income, compare to
surrounding cities
When the Financial Advisory Committee was created in 2010 there was a list of
items/issues that the Committee had to work with, there are three (3) items that
the Committee would ask the Commission to review and provide clarification as
to if these are still relevant and have an understanding of what the items are
between City Commission and the Financial Advisory Committee. The
items/issues are:
Item # Issue
1 Capital Improvement Plan (CIP) Analysis
2 Debt & Debt Service
3 Revenue Streams Generated by Other Cities
H?
To be determined.
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
FI:
To be determined.
ISCAL MPACT
A:
Review list of study topics and either add, delete or modify to determine
LTERNATIVES
what items the Financial Advisory Committee will review for the upcoming FY 2014-15
budget year.
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6. A
CONSENT AGENDA
January 7, 2014
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RACC:
Approve the purchase and installation of new
EQUESTED CTION BY ITY OMMISSION
flooring in the City Clerk's Office Suite, Hester Center Gym Office, Senior Center Back
Classroom, and Customer Service Areas in the amount of $33,355.41 from Shaw Industries
based on State of Florida Alternate Contract Source #360-240-12-1 NJPA.
CP:J17,2013–M18,2016
ONTRACT ERIOD ANUARY ARCH
ER:
For the purchase and installation of new flooring, both
XPLANATION OF EQUEST
carpeting and vinyl composite flooring (vct), for City Clerk's Office Suite, the Hester Center
Gym Office, the Senior Center Back Classroom, and the Customer Service Areas in the total
amount of $33,355.41 from Shaw Industries based on State of Florida Alternate Contract Source
#360-240-12-1 NJPA (effective January 17, 2013 through March 18, 2016). The existing flooring
in these areas are worn/stained and in some cases a tripping hazards.
H?
Replacement of the flooring will
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
improve the aesthetics of the areas along with eliminating tripping hazards which will be
a positive reflection in the appearance of our areas to both our customers and staff.
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FI:
Funding is budgeted in the Capital Improvement Plan (CIP) for FY
ISCAL MPACT
13/14 as follows:
General Gov’t. – Carpet Replacement (302-4101-580-62.01/CP0703) $10,000
Other Bldgs. – Misc. Interior/Exterior Projects (302-4199-580-62.01/GG1102) $25,000
Hester Gym Office Carpet (302-4209-572-62.01/RP1413) $5,000
A:
Leave existing flooring in place.
LTERNATIVES
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6. B
CONSENT AGENDA
January 7, 2014
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RACC:
PROPOSED RESOLUTION NO. R14-001 -
EQUESTED CTION BY ITY OMMISSION
Approve and authorize signing of an Agreement for Water Service outside the City Limits with
Esmeralda Digiovanni for the property at 7851 Griswold St, Lantana, FL.
ER:
Water service areas have been designated between the
XPLANATION OF EQUEST
County and local utilities. This was accomplished under agreement #85-757 and
revised under City Resolution #00-123, Palm Beach County Agreement R2000-1534.
The property covered by this Agreement is located in unincorporated Palm Beach
County area outside of the City limits in our water service area north of Miner Rd
between N. Seacrest Blvd. and N. Federal Hwy.
The property historically receives water from a well and the owner now requests that we
provide potable water in the future.
H?
The City is able to provide water to
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
the property resulting from water main improvements constructed by Palm Beach
County. The owner agrees to be responsible for all costs to provide service to the
owner’s premises. No additional construction is required by the City to serve this
property.
FI:
Customers outside the City limits pay an additional 25% surcharge
ISCAL MPACT
above the water rates charged to customers within the City.
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A:
Deny request to provide service. If service is denied the Consumptive
LTERNATIVES
Use Permit could be subject to modification. The Utility Department is granted water
allocation under the South Florida Water Management District Consumptive Use Permit.
The current permit has limiting restriction #19 that states “The Permittee shall notify the
District within 30 days of any change in service area boundary. If the Permittee will not
serve a new demand within the service area for which the annual allocation was
calculated, the annual allocation may then be subject to modification and reduction”.
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RESOLUTION NO. R14-001
A RESOLUTION OF THE CITY OF BOYNTON BEACH,
FLORIDA, AUTHORIZING AND DIRECTING
EXECUTION OF AN AGREEMENT FOR WATER
SERVICE OUTSIDE THE CITY LIMITS AND COVENANT
FOR ANNEXATION BETWEEN THE CITY OF BOYNTON
BEACH AND ESMERALDA DIGIOVANNI; PROVIDING
AN EFFECTIVE DATE.
WHEREAS,
the subject property is located outside of the City limits, but within our
water and sewer service area, at 7851 Griswold Street, Lantana, Florida (PCN: 00-43-45-10-07-
000-0360); and
WHEREAS
, the parcel covered by this agreement includes a single-family home located
in unincorporated Palm Beach County portion of the City’s utility service area; and
WHEREAS
, the property historically receives water from a well and the owner now
requests that the City provide potable water in the future; and
WHEREAS
, no additional construction will be required by the City to serve this
property.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE
CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as
being true and correct and are hereby made a specific part of this Resolution upon adoption
hereof.
Section 2. The City Commission hereby authorizes and directs the City Manager to
execute a Water Service Agreement between the City of Boynton Beach, Florida and Esmeralda
DiGiovanni, a copy of said Agreement is attached hereto as Exhibit "A".
Section 3. This Resolution shall become effective immediately upon passage.
PASSED AND ADOPTED this 7th day of January, 2014.
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CITY OF BOYNTON BEACH, FLORIDA
______________________________
Mayor – Jerry Taylor
_______________________________
Vice Mayor – Woodrow L. Hay
_______________________________
Commissioner – David T. Merker
________________________________
Commissioner – Michael M. Fitzpatrick
_______________________________
Commissioner – Joe Casello
ATTEST:
____________________
Janet M. Prainito, MMC
City Clerk
(Corporate Seal)
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6. C
CONSENT AGENDA
January 7, 2014
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RACC:
Accept the FY 2012 -13 Budget Status Report of
EQUESTED CTION BY ITY OMMISSION
the General Fund & Utility Fund for the twelve (12) month period ended September 30, 2013
(unaudited).
Explanation of Request
:This report summarizes the estimated funding sources and
the adopted expenditure budgets for the City’s General Fund and Utility Fund for the
twelve (12) month period ended September 30, 2013 (100% of the fiscal year). The
final numbers for September 30, 2013 are unaudited at this time. The analysis
compares:
Actual results for the current period to the annual budget and
Actual results for the same period of the prior year annual budget.
H?
The annual budget is what
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
provides and controls the resources for City programs and services.
FI:
The annual budget and results to date for the General Fund and Utility
ISCAL MPACT
Fund.
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GENERAL FUND
FY 2012-13FY 2011-12FY 2013 vs. 2012
Annual Annual
Actual to DateActual to Date
BudgetActual
BudgetBudget
Amount%Amount%%%
Revenues & Transfers$ 69,643$ 69,352100%$ 65,142$ 66,282102%7%5%
Expenditures$ (69,643)$ (68,151)98%$ (65,142)$ (63,980)98%7%7%
Excess (Deficit)$ -$ 1,201$ -$ 2,302
Revenues & Transfers (Exhibit A) – Budgeted Funding Sources:
Property taxes
and other revenues provide funding sources of $53 M or 76% of our total $69.6 M
General Fund budget estimate for FY 2012-13. Transfers from other funds (non-
revenues) provide $16.6 M or 24% of the total funding sources to balance our $69.6 M
General Fund budgeted expenditures.
These three major estimated funding sources are summarized as follows:
1. 34% - $ 23.6 M – Property taxes less Tax Increment Financing to the CRA
2. 42% - $ 29.4 M – All other revenues plus General Fund Balance
3._24% - $ 16.6 M – Transfers from other funds
100% - $ 69.6 M – Total funding sources
The property tax rate for FY 2012-13 was increased from 7.1941 mills to 7.6000 mills;
the net property taxes of $27.0 M in FY 2012-13 represent a 5.6% increase in property
tax revenue or an increase of $.7 M from FY 2011-12.
To balance the budget in FY 2012-13, it required transfers from other funds of $16.6 M
representing 24% of all funding sources.
Actual Funding Sources Realized:
At the end of the twelfth month in FY 2012-13,
revenues and transfers realized are approximately $69.3 M of the budget estimate
compared to $66.3 M realized to date in FY 2011-12.
Ad Valorem Taxes, net of discounts and TIF taxes to the CRA
, received to date was
$23.4 M as compared to $22.6 M for FY 2011-12, as noted on Exhibit A.
Other Revenues: The four major revenue sources other than property taxes:
Franchise Fees
1. realized was $3.9 M or 86% actual collected compared to $4.3 M or
95% in FY 2011-12.
Business Taxes
2. are due at the beginning of the fiscal year. For FY 2012-13, $1.3 M
or 99% has been collected which is almost equivalent to the FY 2011-12 amount of $1.3
M or 92%.
State Shared revenues
3. of $6.9 M or 103% have been collected in FY2012-13 as
compared to $6.5 M or 101% received in FY 2011-12.
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Public Safety revenues
4. at this point is on track with the budgeted amount; $4.3 M or
112% was received compared to $3.9 M or 100% for FY 2011-12.
Transfers from Other Funds: Current practice is to transfer 1/12 of the budgeted
transfers from other funds each month. This will result in 100% realization of this
funding source for the year.
Expenditures (Exhibit B)
Budgeted Expenditures:
Overall, appropriations increased approximately 6.9% from
$65.1 M to $69.6 M. The budget increase was due to increased pension and health care
costs.
Actual Expenditures –
General Fund expenditures for the twelfth month period ending
September 30 (100% of the fiscal year) are $68.1 M that is 98% of the $69.6 M
expenditure appropriation for FY 2012-13.
The table at the top of Exhibit B displays actual expenditures of $68.1 M or 98% of the
FY 2012-13 budget. At this point in the fiscal year, we are at the same spending levels
compared to the $63.9 M or 98% actual spending levels in FY 2011-12 for this same
period.
UTILITY FUND
The FY 2012-13 annual expenditure budget of $37.7 M represents a $.3 M increase
from the FY 2011-12 budget of $37.4 M. The operational forecast may yield an
estimated $1.2 M fund balance increase for the year based on the budget.
Annual Annual
Actual to DateActual to Date
BudgetActual
BudgetBudget
Amount%Amount%%%
Revenues & Transfers$ 37,719$ 37,641100%$ 37,397$ 36,64898%1%3%
Expenditures$ (37,719)$ (37,537)100%$ (37,397)$ (37,093)99%1%1%
Excess (Deficit)$ -$ 104$ -$ (445)
For the twelfth month period in FY 2012-13,
Revenues realized are $37.6 M (100%) of the annual budget estimate.
Expenditures incurred are $37.5 M (100%) of the annual appropriated budget.
This results in revenue in excess of expenditures yielding a surplus of approximately
$104 K.
The following provides brief comments on revenues and expenditures to date.
Revenues (Exhibit C) -
The $37.6 M in FY 2012-13 actual revenues and fund balance
have increased by $1 M over the $36.6 M in FY 2011-12, because of two factors:
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Water Sales - $17.9 M equivalent to 100% of the annual estimate, compared to
$17.5 M or 95% at this point in FY 2011-12.
Sewer Service - $16.7 M equivalent to 100% of the annual estimate, compared to
$16.3 M or 99% at this point in FY 2011-12.
In FY 2012-13, $ 1.2 M is being recognized as an added increase to fund
balance, compared to an added increase of $ 1.6 M in FY 2011-12.
These factors should provide for adequate bond debt service coverage.
Expenditures (Exhibit D)
– Utility Fund FY 2012-13 expenditures to date are $37.5 M
or 100% of the annual appropriation compared to expenditures of $37.0 M or 99% for
the prior fiscal year. The increase is due to a budgeted transfer to the Utility
Renewal/Replacement capital fund that is in the FY 2012-13 budget. Additionally, the
Utility Department experienced a major breakdown to one of the City’s Lift Station.
A:
Discuss this Budget Status Report or request clarification at the City
LTERNATIVES
Commission meeting.
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6. D
CONSENT AGENDA
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2014
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
PROPOSED RESOLUTION NO. R14-002 -
EQUESTED CTION BY ITY OMMISSION
Assess the cost of nuisance abatement on properties within the City of Boynton Beach
ER:
In accordance with the Municipal Lien Procedure on file in
XPLANATION OF EQUEST
the City of Boynton Beach, the attached list contains the addresses of properties cited
by Code Compliance for nuisances abated by a City-contracted vendor. Finance sent
an invoice to each property owner. There was no response within the required 30-day
period. Copies of the invoices were then forwarded to the City Clerk’s Office for
continuation of the procedure. The property owners were again issued a copy of the
invoice and a letter which offered an opportunity to pay the invoice within an additional
30-day period. The attached list contains the names of the property owners who have
still not responded to our correspondence.
At this point in the procedures, authorization is requested to record liens against these
properties in the public records of Palm Beach County within 30 days of adoption of the
Resolution. Prior to sending the Resolution to the County for recording, the City Clerk
will send another letter to each property owner notifying them they have another 30
days to pay the invoice before the Resolution is sent for recording. An additional
administrative fee of $30 will be added to the assessment when the Resolution is sent
to the County for recording.
Thirty days after the Resolution is recorded, the property owners will receive, by
certified mail, a copy of the Resolution and another letter stating the unpaid balance will
accrue interest at a rate of 8% per annum.
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H?
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
FI:
This process allows us to place liens on the properties in order to
ISCAL MPACT
reimburse the City for the services that were provided when the nuisances were abated.
A:
The alternative would be to not place liens on the properties and not
LTERNATIVES
collect for the service provided.
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RESOLUTION NO. R14-002
A RESOLUTION OF THE CITY OF BOYNTON
BEACH, FLORIDA ASSESSING THE COSTS OF
ABATEMENT OF CERTAIN NUISANCES AGAINST
THE OWNERS OF THE PROPERTIES INVOLVED;
AND PROVIDING AN EFFECTIVE DATE.
WHEREAS
, a contract vendor was requested by Code Compliance to mow the lots,
remove vegetation and board up structures on the properties, described in Exhibit “A”; and
WHEREAS
, the owners of the parcel(s) of property hereinafter described were invoiced
by the Finance Department in an effort to recoup these costs with no response; and
WHEREAS,
said nuisance was not abated as required; and,
WHEREAS
, all of the property owners listed in the attached Exhibit “A” were sent
letters offering them an opportunity to remit within 30 days in order to avoid incurring a lien on
their property; and
WHEREAS
, the City Manager or her authorized representative has made a report of
costs actually incurred by the City and abatement of said nuisance as to the property(s) involved,
which is described in Exhibit “A” attached to this Resolution; and
WHEREAS,
upon passage of this Resolution, the property owners will be furnished with
a copy of this Resolution, and given one more opportunity to remit all costs associated with the
abatement in full within 30 days of the passage of the Resolution, before transmittal to the
County for recordation of Liens; and
Now, therefore, be it resolved by the city commission of the city of boynton beach,
Florida as follows:
Section 1: Each Whereas clause set forth above is true and correct and incorporated
herein by this reference.
Section 2: The amount of costs incurred by the City and the abatement of the above-
described nuisance as to the parcels of land, owned and indicated to wit:
SEE ATTACHED EXHIBIT “A”
Subject amount is hereby assessed as liens against said parcels of land as
indicated, plus an additional administrative charge of $30.00 for each Lien. Liens
shall be of equal dignity with the taxes there from for the year 2014, and shall be
enforced and collected in like manner pursuant to applicable provisions of law. In
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the event collection proceedings are necessary, the property owner shall pay all
costs of the proceedings, including reasonable attorneys fees.
Section 3. This Resolution shall become effective immediately upon passage.
PASSED AND ADOPTED this 7th day of January, 2014.
CITY OF BOYNTON BEACH, FLORIDA
______________________________
Mayor – Jerry Taylor
_______________________________
Vice Mayor – Woodrow L. Hay
_______________________________
Commissioner – David T. Merker
_______________________________
Commissioner – Michael M. Fitzpatrick
ATTEST:
_______________________________
Commissioner – Joe Casello
_____________________________
Janet M. Prainito, MMC
City Clerk
{Corporate Seal}
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6. E
CONSENT AGENDA
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2013
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
Approve the Information Technology Services
EQUESTED CTION BY ITY OMMISSION
Department 2013-2017 Strategic Plan
ER:
The Information Technology Services (I.T.S.) Department’s
XPLANATION OF EQUEST
Strategic Plan is a document that outlines our current state of technology and our future
technology needs. This plan includes an inventory of each department’s current
technology, their short- and long-term needs, and I.T.S. Department’s enterprise-wide
needs. Each will be used to formulate the City’s strategic technology direction and to
help guide future budgetary decisions. As this plan is a dynamic document and will be
reviewed annually, future versions will be presented for your review.
H?
This plan provides the I.T.S.
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
Department with a road map to meet and exceed the short- and long-term technology
needs of our internal and external customers.
FI:
No additional funds are included or requested as part of this plan.
ISCAL MPACT
A:
Ask that revisions be made prior to approving the strategic plan. Do not
LTERNATIVES
approve the strategic plan.
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6. F
CONSENT AGENDA
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2014
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
PROPOSED RESOLUTION NO. R14-003 -
EQUESTED CTION BY ITY OMMISSION
Approve and authorize the City Manager to sign a Three Year Contract between Kenneth A.
Scheppke, M.D., P.A. of Tequesta, Florida and the City of Boynton Beach for "A Three Year
Contract for Medical Director to Oversee Emergency Medical Services provided by Fire Rescue
and Ocean Rescue"; RFP No. 015-2210-14/JMA for the annual amounts of $26,568. for Year 1;
$27,360. for Year 2; and $28,200. for Year 3; totaling $82,128. for the three (3) year contract.
CP:F3,2014F2,2017
ONTRACT ERIOD EBRUARY TO EBRUARY
ER:
On December 5, 2013, Procurement Services received and
XPLANATION OF EQUEST
opened three (3) proposals in response to the RFP for “A Three Year Contract for
Medical Director to Oversee Emergency Medical Services Provided by Fire Rescue and
Ocean Rescue”; RFP No. 015-2210-14/JMA. The RFP Scope of Services for Medical
Director requested an independent contractor to supervise and accept responsibility for
the medical performance of the Emergency Medical Technicians, Paramedics, first
responders, and lifeguards. The City is seeking a contract for an initial term of three (3)
years, with two (2) additional one-year renewal terms based upon satisfactory
performance and mutual agreement by the City and the awarded Medical Director.
The proposals were reviewed and evaluated by a Selection Committee that included
Greg Hoggatt, Deputy Chief of Operations; Michael Landress, EMS Coordinator; and
Wally Majors, Director of Recreation and Parks. Each member reviewed and evaluated
the proposals independently and completed a reviewer score sheet and returned it to
the Procurement/Finance Department. Procurement Services compiled the “summary
of reviewers scores”, based on the summary scores outlined in the proposal. Kenneth
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A. Scheppke, M.D., P.A. scored as the highest ranked proposer with a total score of 294
out of a possible 300 points.
Dr. Scheppke has been the Medical Director for the City of Boynton Beach for
Emergency Medical Services for over a decade. Dr. Scheppke is the Chairman of the
Palm Beach County EMS Medical Directors’ Association and Assistant Medical Director
of the Emergency Department for the JFK Medical Center. Dr. Scheppke’s extensive
experience, exceptional resume, and medical direction have provided the City of
Boynton Beach with the training and guidance necessary to remain on the cutting edge
of emergency medical services for residents and visitors to the City of Boynton Beach.
Dr. Scheppke’s Three Year Annual Price Proposal is:
Year 1 $26,568.00
Year 2 $27,360.00
Year 3 $28,200.00
H?
The Medical Director will be
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
available for consultation on all medically related EMS issues for the Department. He
will continue to develop medically correct protocols which permit specified procedures;
develop and implement a patient care quality assurance system; ensure and certify that
security procedures of the EMS provider for medications, fluids and controlled
substances are in compliance with applicable regulations; and ensure that all EMTs and
paramedics are trained in the use of the trauma scorecard methodologies, in addition to
serving as the liaison between governmental regulatory agencies, and other local EMS
providers and hospitals.
FI:
The cost of this contract has been included in the City’s FY13/14
ISCAL MPACT
budget under line item 001-2210-522-34-51.
A:
Not approve this contract and re-issue a new Request for Proposal.
LTERNATIVES
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RESOLUTION NO. R14-003
A RESOLUTION OF THE CITY OF BOYNTON BEACH, FLORIDA,
APPROVING THE AWARD OF RFP #015-2210-14/JMA FOR A “THREE
YEAR CONTRACT FOR MEDICAL DIRECTOR TO OVERSEE THE
EMERGENCY MEDICAL SERVICES PROVIDED BY FIRE RESCUE
AND OCEAN RESCUE” TO KENNETH A. SCHEPPKE, M.D., P.A.;
AUTHORIZE THE CITY MANAGER TO SIGN A THREE YEAR
CONTRACT TOTALING $82,128.00 AND PROVIDING AN EFFECTIVE
DATE
WHEREAS
, on December 5, 2013, Procurement Services received and opened three
(3) proposals in response to the RFP for “A Three Year Contract for Medical Director to
Oversee Emergency Medical Services Provided by Fire Rescue and Ocean Rescue”; and
WHEREAS,
RFP Scope of Services for Medical Director requested an independent
contractor to supervise and accept responsibility for the medical performance of the
Emergency Medical Technicians, Paramedics, first responders and lifeguards; and
WHEREAS
, the proposals were reviewed and evaluated by a Selection Committee
independently and based on the summary of scores, Kenneth A. Scheppke, M.D., P.A. scored
as the highest ranked proposer; and
WHEREAS,
the City Commission, upon recommendation of staff, deems it to be in
the best interests of the citizens and residents of the City of Boynton Beach to award this
RFP (#015-2210-14/JMA), to Kenneth A. Scheppke, M.D., providing for overseeing the
Emergency Medical Services as provided by Fire Rescue/EMTS, Paramedics and Lifeguards,
and to enter into a three year Contract between the City of Boynton Beach and Kenneth A.
Scheppke, M.D., in the amount of $26,568.00 for the first year, $27,360 for the second year
and $28,200 for the third year totaling $82,128.00 for the three year period.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
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Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as
being true and correct and are hereby made a specific part of this Resolution upon adoption
hereof.
Section 2. The City Commission of the City of Boynton Beach, Florida, upon
recommendation of staff, hereby approves the award of this RFP (#015-2210-14/JMA), to
Kenneth A. Scheppke, M.D., providing for overseeing the Emergency Medical Services as
provided by Fire Rescue/EMTS, Paramedics and Lifeguards, and to enter into a three year
Contract between the City of Boynton Beach and Kenneth A. Scheppke, M.D., in the amount
of $26,568.00 for the first year, $27,360 for the second year and $28,200 for the third year
totaling $82,128.00 for the three year period; authorizing the City Manager to execute a
contract, a copy of which is attached hereto.
Section 3. That this Resolution shall become effective immediately.
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PASSED AND ADOPTED THIS 7th day of January, 2014.
CITY OF BOYNTON BEACH, FLORIDA
______________________________
Mayor – Jerry Taylor
______________________________
Vice Mayor – Woodrow L. Hay
______________________________
Commissioner – David T. Merker
_______________________________
Commissioner – Michael M. Fitzpatrick
_______________________________
Commissioner – Joe Casello
ATTEST:
___________________________
Janet M. Prainito, MMC
City Clerk
(Corporate Seal)
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PROFESSIONAL AGREEMENT
FOR MEDICAL SERVICES DIRECTOR
____
THIS PROFESSIONAL AGREEMENT, entered into this day of ____________, 2014
between the City of Boynton Beach, a political subdivision of the State of Florida, hereinafter
KENNETH A. SCHEPPKE, M.D., P.A.,
referred to as the “CITY”, and a MEDICAL
DIRECTOR, authorized to do business in the State of Florida, hereinafter referred to as the
“MEDICAL DIRECTOR” for Emergency Medical Services is entered into subject to the
following terms and conditions.
Kenneth A. Scheppke, M.D.
The City Of Boynton Beach and hereby agree that the terms of this
Contract provide an outline of the working relationships and responsibilities of the CITY and the
MEDICAL for the City’s Emergency Medical Services Program (EMS), which is part of the
CITY’S Municipal Fire Department. The items in this Contract in the following Sections are
aimed at identifying the MEDICAL DIRECTOR’S general relationship with the CITY, his
responsibility for supervising the direct medical related activities of the EMS Program, and the
MEDICAL DIRECTOR’S responsibility for local training and certification of the Paramedics
per RFP No. 015-2210-14/JMA. The Contract further supports the principle that the MEDICAL
DIRECTOR will receive support from the Fire Department Administration and will direct his
requests for equipment and equipment assignments; manpower and manpower assignments; and
supplies of the Fire Department Administration and recognizes that assignments to the
Paramedic Program will be made by the Fire Chief in accordance with the overall resources and
needs of the Fire Department.
TERM OF AGREEMENT:
The term of this agreement shall be for Three (3) years effective February 3, 2014 through
February 2, 2017. The City of Boynton Beach may extend the agreement at the same terms, and
conditions, for two (2) one-year renewals subject to vendor acceptance, satisfactory performance,
and determination that renewal will be in the best interest of the City.
1. The CITY hereby contracts with the MEDICAL DIRECTOR and the MEDICAL
DIRECTOR accepts this contract as MEDICAL DIRECTOR for the City Of Boynton Beach
Emergency Medical Services Program under the provisions of Section 401.46, Florida
Statutes, and the applicable rules of any governmental agency implementing said Chapter or
other established duties required to be performed by said MEDICAL DIRECTOR, or upon
notice from the CITY that such additional duties have been established by the Florida
Department of Health and Rehabilitative Services. It is recognized that the MEDICAL
DIRECTOR’S contract with the CITY preserves the MEDICAL DIRECTOR’S right to
practice as an independent physician at all times.
The Medical Director will assure the continuous availability of at least one qualified
physician as outlined in Section I, who shall serve as Acting Medical Director in the absence
of the Medical Director
2. The MEDICAL DIRECTOR shall accept responsibility for the medical performance of the
Emergency Medical Technicians, Paramedics, Lifeguards and Certified Emergency Medical
Dispatchers employed by the CITY and serving in the Emergency Medical Services Program
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of the City Fire Department, herein referred to as EMS. The MEDICAL DIRECTOR shall
be responsible directly to the City Manager. However, nothing herein shall in any way
authorize any limitations or restrictions by the City Manager on the professional acts or
advice of the MEDICAL DIRECTOR.
3. The Fire Chief, through the Department staff and operation procedure, will establish
Department policy for equipment and equipment assignment, and for supply purchase and
use. The MEDICAL DIRECTOR, in conjunction with the Fire Chief, shall establish dispatch
procedures and priorities. The Fire Chief will establish Department policy for manpower
assignment in conjunction with recommendations made by the MEDICAL DIRECTOR.
4. The MEDICAL DIRECTOR shall perform all services required pursuant to Florida Statutes
Chapter 64-J-1.004
Chapter 401, Section 401.46, , Florida Administrative Code; duties and
regulations promulgated by the Florida Department of Health and Rehabilitative Services;
and all present rules and regulations of any governmental agencies implementing said
Chapter or other established duties required to be performed by said MEDICAL
DIRECTOR.
5. The MEDICAL DIRECTOR shall serve as the Fire Department’s physician for purposes of
advising the Fire Chief on matters pertaining to occupational safety and health. MEDICAL
DIRECTOR shall serve as the MEDICAL DIRECTOR for the City’s Lifeguards, who may
be certified as Emergency Medical Technicians.
6. The MEDICAL DIRECTOR agrees to both directly and indirectly supervise and accept
responsibility for the medical performance of Emergency Medical Technicians, Certified
Emergency Medical Dispatchers, and Paramedic functioning for the EMS and shall have full
authority to direct and supervise the medical activities in the field, in training and for
certifications. Such supervision shall be accomplished by, but not limited to:
a. Actual accompaniment of Paramedics and EMT’s on rescue calls.
b. Monitoring of radio transmissions to and from hospital emergency departments and
related facilities.
c. Review of incident reports and associated documentation.
d. Conference and/or meeting in both individual and group situations.
e. Review of standard operating procedures and protocols involving multi-agency
responses to medical emergencies.
7. These duties will be performed by the MEDICAL DIRECTOR at his/her convenience as
often as is necessary to insure that proper medical standards and procedures are being
followed. Cost for supplying necessary in-service instruction material will be assumed by
the CITY and the material will become the property of the CITY. Furthermore, the EMS
Coordinator shall be the MEDICAL DIRECTOR’S agent for purpose of quality assurance
pursuant to Florida State Statute.
8. The MEDICAL DIRECTOR shall have the services of the Departmental training program,
facility and staff to assist in carrying out training requirements for the EMS. MEDICAL
DIRECTOR shall participate in daily in-service training scheduled by the Fire Department.
9. The CITY will obtain and pay the annual premium for a professional liability endorsement to
the City’s liability policy insuring the MEDICAL DIRECTOR against liability arising out of
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negligent acts or omissions of the MEDICAL DIRECTOR in the performance of his duties
during the term of this Agreement.
10. The provider shall indemnify and save harmless the MEDICAL DIRECTOR from any and
all liability incurred as a result of acts or omission of employees of the City Of Boynton
Beach Fire Department.
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11. The CITY will pay the MEDICAL DIRECTOR the annual sum of:
Year 1 $26,568.00 (Includes $70.00/month cell phone allowance.)
Year 2 $27,360.00 (Includes $70.00/month cell phone allowance.)
Year 3 $28,200.00 (Includes $70.00/month cell phone allowance.)
with a monthly payment of:
Year 1 $2,214.00
Year 2 $2,280.00
Year 3 $2,350.00
payable at the end of each month for services outlined in this contract.
12. The CITY will provide portable radio communication for use by the MEDICAL
DIRECTOR.
13. In matters of employee relations and concern, the MEDICAL DIRECTOR, under the terms
of this contract is considered to be a member of the administration and supervisory division
of the Fire Chief as the Fire Chief carries out grievance procedures, discipline, interviewing
paramedics, paramedic school assignments, and union contract administrative requirements.
a. The MEDICAL DIRECTOR will be expected to report to the Fire Chief his/her decisions
relating to any employees for the Emergency Medical Services System such as discipline, de-
certification or promotion in which the MEDICAL DIRECTOR is involved.
b. The MEDICAL DIRECTOR agrees to participate as required at personnel hearing boards
such as grievance procedures of the union contract, etc. as part of his Department
administrative responsibilities of the Department without additional compensation.
c. The MEDICAL DIRECTOR agrees to participate in the oral interview and skills test
administered to all new firefighter applicants who have a paramedic certificate prior to their
employment. The MEDICAL DIRECTOR retains the right to prevent the hiring of any such
individual for the purpose of employment as a paramedic if he or she does not perform
satisfactorily during the interview and/or skills test. The content of the skills test will be in
accordance with current standardized criteria set up by the American Heart Association and
American College of Emergency Physicians.
d. The MEDICAL DIRECTOR agrees that anytime a firefighter employed by the City of
Boynton Beach wants to attend paramedic classes for purposes of becoming a licensed
paramedic, they must have written approval by the MEDICAL DIRECTOR prior to
attending and/or enrolling in such classes.
14. From time to time the MEDICAL DIRECTOR, on the request of the Fire Chief, will attend
Department Administrative staff meetings so that he can give input to the Administrative
staff on the needs and status of the EMS Program so that he can become involved and
informed of Departmental Standard Operating Procedures relating to:
a. Response procedures
b. Equipment and personnel allocations
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c. Department priorities
d. Departmental procedures for handling emergencies
e. Working with other departments
f. Emergency medical dispatching
g. Infectious Disease procedures
15. Any staffing changes that result in modifying the Department’s current EMS response
protocols must be cleared through the MEDICAL DIRECTOR.
16. Either party to this contract may, upon giving thirty (30) days written notice to the other
party, may terminate this contract for any reason whatsoever, and after the effective date of
such notice all parties will be relieved of any further obligations under this contract.
17. The MEDICAL DIRECTOR will assure the continuous availability of at least one qualified
physician as Director who shall serve as ACTING MEDICAL DIRECTOR in the absence of
the MEDICAL DIRECTOR. In addition, the MEDICAL DIRECTOR will notify the
Boynton Beach Fire Rescue Department whenever he/she will be unavailable for whatever
reason, and will attempt to provide twenty-four (24) hour prior notification of such
unavailability except under emergency circumstances. The notification shall be given to the
Office of the Fire Chief, and shall include the name and telephone numbers of the ACTING
MEDICAL DIRECTOR.
18. Upon request, the MEDICAL DIRECTOR will advise the Department on appropriate
procedures to address incidents in which an employee of the Fire Department has been or
may have been exposed to infectious diseases or hazardous materials.
19. The MEDICAL DIRECTOR hereby agrees to perform those duties set forth in Exhibit “A”
and in the Specifications for the position set forth Exhibit “B”. Exhibit “A” and “B” are
attached hereto and incorporated herein by reference.
20. NOTICES. Notices to the City of Boynton Beach shall be sent to the following address:
City of Boynton Beach
P.O. Box 310
Boynton Beach, FL 33425-0310
Attn: Lori LaVerriere, City Manager
NOTICES to the Medical Director shall be sent to the following address:
Kenneth A. Scheppke, M.D., P.A.
4480 River Pines Ct.
Tequesta, FL 33469
21. PUBLIC RECORDS LAW: The City of Boynton Beach is a public agency subject to
Chapter 119, Florida Statutes. The contractor shall comply with Florida’s Public Records
Law. Effective July 1, 2013, Section 119.071, Fla. Stat., the contractor shall:
a. Keep and maintain public records that ordinarily and necessarily would be required by
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the City in order to perform the service;
b. Provide the public with access to such public records on the same terms and conditions
that the City would provide the records and at a cost that does not exceed that provided in
chapter 119, Fla. Stat., or as otherwise provided by law;
c. Ensure that public records that are exempt or that are confidential and exempt from
public record requirements are not disclosed except as authorized by law; and
d. Meet all requirements for retaining public records and transfer to the City, at no cost, all
public records in possession of the contractor upon termination of the contract and destroy
any duplicate public records that are exempt or confidential and exempt. All records stored
electronically must be provided to the City in a format that is compatible with the
information technology of the agency.
Failure of the Medical Director to comply with the provisions set forth in this General
Condition shall constitute a Default and Breach of the Agreement with the City.
22. INTEGRATED AGREEMENT. This agreement, together with attachments or addenda,
represents the entire and integrated agreement between the City and the Firm and supersedes
all prior negotiations, representations, or agreements written or oral. This agreement may be
amended only by written instrument signed by both City and Firm.
DATED this _____ day of ________________________________________, 2014
CITY OF BOYNTON BEACH MEDICAL DIRECTOR
_________________________________ __________________________________
City Manager Name
Attest/Authenticated: __________________________________
Title
_________________________________ (Corporate Seal)
City Clerk
Approved as to Form: Attest/Authenticated:
_________________________________ __________________________________
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Office of the City Attorney Secretary
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EXHIBIT A
SCOPE OF SERVICES
Purpose of RFP
The purpose of this Request for Proposals is to obtain the services of a licensed physician(s),
pursuant to Chapter 458, Florida State Statutes to serve as the Medical Director, Chapter 401,
Florida State Statutes, and Rule Chapter 64J-1, Florida Administrative Code (FAC) to have
authority over all clinical and patient care aspects of the Emergency Medical Services provided
by the City of Boynton Beach.
A. SCOPE OF SERVICES
The City Of Boynton Beach is seeking to employ a Medical Director to oversee the Emergency
Medical Services as provided by Fire Rescue, Paramedics, and Lifeguards, as well as other
departmental administrative purposes and functions. The Medical Director will be an
independent contractor supervising and accepting responsibility for the medical performance of
Emergency Medical Technicians (EMTs), Paramedics and first responders, and Lifeguards
functioning in the Fire and Emergency Medical Services Department and the Parks and
Recreation Department under applicable provisions of Florida Statutes Chapter 401, and FAC
64-J-1.004.
The City is seeking a contract for an initial term of three (3) years, with two (2) additional one-
year renewal terms based upon satisfactory performance and mutual agreement of the City and
the awarded Medical Director.
I. REQUIRED SERVICES TO BE PROVIDED:
1. Be Responsible for advising the ALS provider as to his assessment of the competence of
each of the provider’s paramedics and for making recommendations regarding the
medical procedures which each paramedic should be authorized to perform. Such
assessment should be made by utilizing responsible evaluative processes and techniques
and should include at least one assessment of each paramedic’s ability to:
a. Appropriately evaluate emergency medical patients and determine proper
priorities for emergency medical care.
b. Communicate the findings of such evaluations to a physician who has agreed, in
writing, to provide responsible supervision of that paramedic.
c. Receive and understand proper orders from a physician providing direct
supervision of the paramedic.
d. Understand and properly apply any standing orders authorized by the Medical
Director.
e. Understand legal relationship between the paramedic, Medical Director,
physician(s) under agreement to provide responsible supervision of the
paramedic, and any other physician.
f. Insure that any ALS performed by the paramedic is done with responsible
physician supervision.
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g. Perform the specific medical procedure(s) which the paramedic is specifically
authorized by the Medical Director and by the ALS provider to perform.
2. Continually evaluate the medical capability of the paramedics and the ALS provider and
advise ALS provider regarding the appropriate level and standard of care which the ALS
provider should seek to achieve.
3. Assist in identifying the specific medical skills and knowledge which paramedics must
possess to achieve the desired level and standard of care.
4. Assist in identifying the training and experience necessary for the paramedics to acquire
the desired skills and knowledge and, in cooperation with approved educations programs,
in assuring that each paramedic receives such training and experience as required.
5. Develop and implement an appropriate process for periodic audit and review of medical
procedures performed by paramedics. Such audit and review process must comply with
such standards and requirements as may be set forth by the department from time to time.
6. Develop and authorize or review and authorize standing orders which allow the
paramedics to properly manage certain medical emergencies when voice communications
with the responsible physician is not available. Such standing orders must be specified
and must at least provide for managing immediately life-threatening emergencies though
they are not required to be so comprehensive as to include all possible medical
emergencies.
7. Responsibility for the medical correctness of any standing order which he/she authorizes
for use by the paramedics and for properly instructing the paramedics regarding the
correct use of standing orders.
8. Assist the ALS provider in assuring continuous availability of at least one responsible
physician. Determine the qualifications necessary for a physician to provide responsible
supervision of the paramedics.
9. Retain the ultimate authority to permit and/or prohibit any system paramedic to utilize
ALS techniques. (Specific authority 401.35, 381.031(1)(g), 20.05(5) FS; Law
implemental 401.46, 401.47 FS. History NEW 9-10-7.
II. RELATED RESPONSIBILITIES:
A.The Medical Director serves as the Fire Department’s physician for the purpose of
advising the Fire Chief on matters pertaining to occupational safety and health.
B.The Medical Director serves as the Medical Director for the City’s Ocean
Rescue/Lifeguards, who may be certified as Emergency Medical Technicians.
C.The Medical Director agrees to directly and indirectly supervise and accept
responsibility for the medical performance of Emergency Medical Technicians and
Paramedics functioning in the Fire and Emergency Medical Services Department and
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the Parks and Recreation Department. Such supervision shall be accomplished by,
though not limited to:
1.Actual accompaniment of Paramedics and EMTs on rescue calls;
2.Monitoring of radio transmissions to and from hospital emergency
departments and related facilities;
3.Review of rescue incident reports and associated documentation;
4.Conference and/or meetings in both individual and group situations;
5.Review of Standard Operating Procedures and Protocols involving multi-
agency responses to medical emergencies;
6.Active participation in daily in-service training scheduled by the Fire
Department.
These duties will be performed periodically by the Medical Director at his/her
convenience and as often as is necessary to insure that proper medical standards and
procedures are being followed. The Medical Director shall provide the Fire Chief with
written reports as required by the Fire Chief regarding efficiency and effectiveness and
general performance of the City’s Emergency Medical Services System.
D. The Medical Director shall perform all services required of him/her pursuant to Chapter
401, Florida Statutes, and the applicable rules of any governmental agency implementing
said Chapter or other established duties required to be performed by said Medical
Director or upon promulgation of additional duties by the Florida Department of Health.
E. The Medical Director shall give necessary instructions to the City’s Emergency Medical
Technicians (EMTs), Paramedics, and Lifeguards. The Medical Director will also
supervise and arrange such in-service instructional sessions, and promulgate such rules
and directives, as may be necessary to assure that all medical services performed by
EMTs, Paramedics, and Lifeguards are in accordance with proper medical standards and
procedures.
In addition, the Medical Director shall participate in general Paramedic staff
meetings at a time and date mutually agreeable with the Medical Director and the
Fire and Emergency Medical Services Department; provide sufficient didactic
lecture and instruction to insure that standards of emergency medical care are
maintained, review and comment on content and emphasis on in-service training
and testing procedures; and shall initiate a review of all pre-hospital emergency
medical service protocols and levels of personnel and equipment response at
least every six months to determine their applicability and appropriateness with
respect to currently accepted emergency procedures. Recommended revisions of
said protocols or response procedures shall be furnished to the Fire Chief.
III. SERVICES AND RESPONSIBILITIES:
1. The Medical Director will assure the continuous availability of at least one qualified
physician as outlined in Section I, who shall serve as Acting Medical Director in the
absence of the Medical Director. Please provide the name, address and Medical
License number of the physician to be designated “Acting Medical Director”.
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In addition, the Medical Director will notify the Boynton Beach Fire and Emergency
Medical Services Department whenever he/she will be unavailable for whatever
reason, and will attempt to provide 24 hour prior notification of such unavailability
except under emergency circumstances. The notification shall be given to the Office
of the Fire Chief, and shall include the name and telephone numbers of the Acting
Medical Director.
2. The Medical Director may provide liaison services as required and requested
between the Fire and Emergency Medical Services Department of the City and other
departments, divisions, boards, and bodies of the City, County and State of Florida,
as well as educational, institutions, medical societies and other agencies or
institutions relating to the provision of Emergency Medical Services.
a.The Medical Director will retain ultimate authority to permit or deny any
Paramedic or EMT the utilization or advanced life support techniques, basic life
support, patient assessment, or patient stabilization procedures. Upon request,
the Medical Director shall advise the Fire Chief or the Director of Parks and
Recreation, if appropriate, on disciplinary recommendations related to medical
care.
b.The Medical Director shall administer a protocol examination and/or practical
test as he/she sees fit to determine the competence of all Emergency Medical
Services personnel covered by this Agreement.
c.Upon request, the Medical Director may participate in the design and structure of
selection procedures for entry level personnel for the City Of Boynton Beach.
d.Upon request, the Medical Director will consult with the Fire Chief regarding
promotional testing criteria for incumbent personnel.
e.Upon request, the Medical Director may advise the department on appropriate
procedures to address incidents in which an employee of the Fire and Emergency
Services Department or the Parks and Recreation Department’s Lifeguard Unit
has been or may have been exposed to infectious diseases or hazardous
materials.
f.Upon request, the Medical Director will maintain data regarding the status of
employees who have been, or may have been, exposed to infectious diseases or
hazardous materials.
g.Upon request, the Medical Director will provide oversight and instruction to
assist in the preparation of personnel in the Fire and Emergency Service
Department in professional competitions which may be selected by the
Department.
h.At his/her election, the Medical Director may utilize the services of a Licensed
Physician Assistant who shall be designated as a Deputy Medical Director to
facilitate the delivery of the services enumerated in the Medical Director’s
contract.
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However, responsibility for the efficient delivery of these services shall remain
with the Medical Director and no increase in the annual fee shall occur based on
this election.
i. The Medical Director will oversee and provide instruction during department
scheduled in-service training, for a minimum of six hours per month.
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6. G
CONSENT AGENDA
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
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CMD:
January 7, 2014
OMMISSION EETING ATE
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A/P UB
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ETTLEMENTS
RACC:
Approve the minutes from the Regular City
EQUESTED CTION BY ITY OMMISSION
Commission meeting held on December 17, 2013
The City Commission met on December 17, 2013 and minutes were prepared from the
notes taken at the meeting. The Florida Statutes provide that minutes of all
Commission meetings be prepared, approved and maintained in the records of the City
of Boynton Beach.
H?
A record of the actions taken by
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
the City Commission will be maintained as a permanent record.
FI:
N/A
ISCAL MPACT
A:
N/A
LTERNATIVES
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6. H
CONSENT AGENDA
January 7, 2014
COBB
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CMD:
January 7, 2014
OMMISSION EETING ATE
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RACC:
PROPOSED RESOLUTION NO. R14-004 -
EQUESTED CTION BY ITY OMMISSION
Authorize the City Manager to enter into an agreement with Carol Dutra Ellis, Esquire, to provide
Special Magistrate Services to hear cases for violations against the City Code at the agreed rate
of $100.00 per hour for a one-year term, with the option to renew for three additional one-year
periods.
ER:
XPLANATION OF EQUEST
The City Commission approved Ordinance No. 13-030 on November 5, 2013 providing
for the use of Special Magistrates for code compliance and enforcement matters. The
ordinance allows one (1) or more Special Magistrates to be appointed and outlined the
qualifications to be a Special Magistrate.
Procurement Services issued a Request for Quote for a “Code Compliance Special
Magistrate” Quote No. Q-024-2120-14/JMA, with the purpose to secure fair and firm
pricing from local attorneys to provide magistrate services for Code Compliance and
Enforcement matters. The Request for Quotation was e-mailed to attorneys in Palm
Beach County who have been members in good standing of the Florida Bar Association
for a minimum of five years. Procurement Services received eight (8) responses to this
th
Request for Quotation; one attorney withdrew his proposal on December 18. Ms. Ellis
submitted the lowest hourly quote to provide Special Magistrate Services and met the
qualifications as prescribed in Ordinance No. 13-030.
Code Compliance hearings are typically scheduled for the third Wednesday of each
month from 9:00 A.M. to Noon in the Commission Chambers. Additional hearings may
be scheduled depending on the City’s needs and the volume of pending cases.
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The attached agreement contains the following compensation conditions for the Special
Magistrate:
Compensation of $100 per hour with no additional charge for mileage, travel time
or incidentals;
Four (4) hour minimum on hearing session days;
City will compensate for actual time spent for pre-hearing preparation.
H?
Entering into this agreement for
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
Special Magistrate services will fulfill a necessary component for the City to conduct
hearings for code violations and will result in improved efficiency in the City’s Code
Compliance program by allowing the City to handle more cases in a shorter period of
time.
FI:
Funds will be made available from Code Compliance account number
ISCAL MPACT
001-2120-521-49-17 (other contractual services).
A:
Not to enter into this agreement and re-advertise a new Request for
LTERNATIVES
Quote.
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AGREEMENT FOR SPECIAL MAGISTRATE SERVICES
THIS AGREEMENT,
made and entered into the ____ day of ____________________,
20___ by and between:
CITY OF BOYNTON BEACH, a Florida municipal corporation, having the
address, 100 E. Boynton Beach Blvd, Boynton Beach,, FL 33425
(hereinafter referred to as "CITY"),
AND
Carol Dutra Ellis, Esquire, a sole practitioner, having the business
address of 500 Australian Avenue, South, Suite 600, West Palm
Beach, Florida 33401 (hereinafter referred to as "SPECIAL
MAGISTRATE").
WITNESSETH:
WHEREAS, Chapter 162, Florida Statutes, provides that municipalities may contract
with Special Magistrates as an alternative method of hearing code enforcement cases; and
WHEREAS, at its meeting of November 5, 2013, the City Commission of CITY
authorized the City Manager to take all steps necessary to retain Special Magistrate Services for
the purposes established by Ordinance No. 13-030, the City’s Code of Ordinances, and Florida
law; and
WHEREAS, on or about November 26, 2013, the CITY issued a Request for Quotations
for Code Compliance Special Magistrate Services. On or about December 12, 2013, SPECIAL
MAGISTRATE submitted a written response to the CITY’S Request for Quotations; and
WHEREAS, Carol Dutra Ellis (hereinafter referred to as the “SPECIAL
MAGISTRATE”) is the Owner and Managing Attorney at the Law Offices of Carol D. Ellis,
P.A. and is qualified to serve as Special Magistrate; and
WHEREAS, the SPECIAL MAGISTRATE is not a charter officer of the City of Boynton
Beach; and
WHEREAS, the SPECIAL MAGISTRATE is not an officer pursuant to Article II,
Section 5(a) of the Florida Constitution; and
WHEREAS, the SPECIAL MAGISTRATE serves at the pleasure and at the will of the
City Commission of CITY; and
WHEREAS, CITY and SPECIAL MAGISTRATE wish to enter into this Agreement in
order to set out the terms and conditions related to this appointment;
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NOW THEREFORE, in consideration of the mutual terms and conditions, promises, covenants
and payments hereinafter set forth, CITY and SPECIAL MAGISTRATE agree as follows:
Section 1. Recitals.
The recitals and findings set forth above are hereby adopted by
reference and incorporated herein as if fully set forth in this section.
Section 2.Designee
. SPECIAL MAGISTRATE shall serve as the designee of the Law
Offices of Carol D. Ellis and shall be responsible for fulfilling all of the City of Boynton Beach
Code Compliance Special Magistrate obligations as set forth herein.
Section 3. Services.
A. SPECIAL MAGISTRATE agrees to provide Special Magistrate services by
adjudicating code enforcement cases that may be assigned to SPECIAL
MAGISTRATE by CITY. The dates and times of the Special Magistrate hearings
shall be established by the CITY and may be amended from time to time.
SPECIAL MAGISTRATE understands that Special Magistrates may be utilized
for hearings on a rotational basis.
SPECIAL MAGISTRATE is authorized to hear cases involving but not limited to,
vacant properties, multi-family residential properties, neighborhood preservation,
non-residential properties, cases involving an immediate threat to health and
safety, among other violations of the City Code.
B. SPECIAL MAGISTRATE agrees that at the conclusion of each hearing, a written
order, which shall include findings of fact and conclusions of law, shall be
promptly prepared and executed by SPECIAL MAGISTRATE, and furnished to
the CITY. The CITY shall be responsible for furnishing a copy of the order to the
applicable parties.
C. SPECIAL MAGISTRATE is an independent contractor under this Agreement.
Services provided by SPECIAL MAGISTRATE shall not be as officer or
employee of CITY.
D. SPECIAL MAGISTRATE acknowledges that she is a member in good standing
of the Florida Bar engaged in the private practice of law. Further, SPECIAL
MAGISTRATE acknowledges that she has no existing client relationship which
would pose a conflict of interest to her service as a Special Magistrate for CITY.
E. SPECIAL MAGISTRATE affirms that upon receipt of each Code Compliance
Agenda, she will conduct a conflict check to confirm that she does not have a
client relationship with any of the respondents on the docket. In the event of such
conflict, SPECIAL MAGISTRATE will immediately notify the CITY’S Code
Compliance Department so that the item can be removed from the Agenda.
F. SPECIAL MAGISTRATE understands and acknowledges that she may not serve
as Special Magistrate for more than one public entity.
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Section 4. Payment.
A. CITY agrees to pay SPECIAL MAGISTRATE $100.00 per hour or fractional part
thereof for time spent by the SPECIAL MAGISTRATE in preparation and
research for special Magistrate hearings, for attendance at such hearings, and if
required, for drafting appropriate orders and documents which result from such
hearings.
B. SPECIAL MAGISTRATE agrees to provide CITY with a monthly invoice
outlining the services provided and time billed as SPECIAL MAGISTRATE
under the conditions set forth in this agreement. Such invoice shall be submitted
to:
City of Boynton Beach
Code Compliance Division
100 E. Boynton Beach Blvd.
Boynton Beach, FL 33435
ATTN: Ms. Diane Springer, Code Compliance Coordinator
C. Payment shall be made monthly to the SPECIAL MAGISTRATE and sent by
First Class U.S. Mail to:
Carol Dutra Ellis, Esquire
500 Australian Avenue, South
Suite 600
West Palm Beach, Florida 33401
Section 5. Term of Agreement.
A. This Agreement shall be effective upon the approval of the City Commission and
shall remain effective for an initial one year term, with the option for three one-
year renewals. This Agreement with the SPECIAL MAGISTRATE may be
terminated at any time by the City and without cause. The SPECIAL
MAGISTRATE acknowledges that she serves at the will and pleasure of the City
Commission.
B. This Agreement with the SPECIAL MAGISTRATE may be terminated at any
time by the City and without cause. The Agreement may be terminated by
SPECIAL MAGISTRATE upon thirty (30) calendar days’ written notice to the
CITY. The notices specified herein shall be sent to the addresses set forth in
Section 4, supra.
Section 6. Amendments; Assignments.
A. No modification, amendment or alteration in the terms or conditions of this
Agreement shall be effective unless contained in written document executed with
the same formality and of equal dignity herewith.
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B. SPECIAL MAGISTRATE agrees that the services provided in this Agreement are
personal in nature and may not be assigned or transferred to any other party
without the prior written consent of CITY.
REMAINDER OF THIS PAGE LEFT BLANK. SIGNATURE PAGE FOLLOWS.
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IN WITNESS WHEREOF
, the CITY OF BOYNTON BEACH AND SPECIAL
MAGISTRATE have caused these present to be executed in their respective names by the proper
officials the day and year first above written.
CITY
ATTEST: CITY OF BOYNTON BEACH, FLORIDA:
____________________________________ ____________________________________
Janet Prainito, City Clerk BY: Lori LaVerriere, City Manager
APPROVED AS TO FORM:
_________________________________
OFFICE OF THE CITY ATTORNEY
SPECIAL MAGISTRATE
___________________________________
BY: Carol Dutra Ellis, Esq.
State of ____________
County of ____________
The foregoing instrument was acknowledged before me, the undersigned Notary Public
in and for the State of Florida, on this, the ______ day of _____________________, 20__ by
WITNESS my hand
and official seal
__________________________
Notary Public, State of
________________________________
Printed, typed or stamped name of Notary Public
exactly as commissioned
Personally known to me, or
Produced identification:
__________________________
(type of identification produced)
H:\_GOV CLIENTS\BB 306\_900182 GM\AGREEMENTS\Code Compliance Special Magistrate Agreement.docx
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6. I
CONSENT AGENDA
January 7, 2014
COBB
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RACC:
PROPOSED RESOLUTION NO. R14-005 -
EQUESTED CTION BY ITY OMMISSION
Approve and ratify the Collective Bargaining Agreement between the SEIU Florida Public
Services Union, CTW, CLC - Blue Collar Unit and the City
ER:
XPLANATION OF EQUEST
The term of the Collective Bargaining Agreement (CBA) for the Blue Collar bargaining
unit of the SEIU Florida Public Services Union, CTW, CLC expired on September 30,
2013. The City and the Union began bargaining successor agreements in August 2013.
Bargaining was completed in December 2013. The bargaining unit ratified the
successor agreement on December 19, 2013. The term of the successor collective
bargaining agreement is October 1, 2013 to September 30, 2014. As the final step in
the collective bargaining process, staff is recommending that the Commission
approve/ratify the successor agreement (attached) for implementation.
Attachment:
SEIU Florida Public Services Union, CTW, CLC – Blue Collar Bargaining Agreement
H?
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
Having a successor agreement in place will provide bargaining unit employees and
management with guidance on the current terms and conditions of employment in
effect.
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FI:
ISCAL MPACT
A three percent (3%) wage increase for the bargaining unit has been budgeted in FY
13/14.
A:
LTERNATIVES
Do not approve and ratify the agreement, which would result in maintaining the status
quo for the contract period ending September 30, 2013 and return to the bargaining
table for further negotiations of this contract.
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RESOLUTION R14-005
A RESOLUTION OF THE CITY COMMISSION OF THE
CITY OF BOYNTON BEACH, FLORIDA, RATIFYING
THE AGREEMENT BETWEEN THE CITY OF
BOYNTON BEACH, FLORIDA AND THE SEIU
FLORIDA PUBLIC SERVICES UNION, CTW, CLC –
BLUE COLLAR UNIT FOR THE ONE YEAR PERIOD
OF OCTOBER 1, 2013 THROUGH SEPTEMBER 30,
2014, AND AUTHORIZING AND DIRECTING THE
CITY MANAGER AND CITY CLERK TO EXECUTE
THE AGREEMENT; AND PROVIDING AN EFFECTIVE
DATE.
WHEREAS,
the City of Boynton Beach and the SEIU Florida Public Services
Union, CTW, CLC – Blue Collar Unit have successfully concluded negotiations for a one (1)
year contract; and
WHEREAS
, on December 19, 2013, the Agreement was ratified by the Bargaining
Unit of the Union; and
WHEREAS
, the City Commission of the City of Boynton Beach deems it to be in the
best interests of the residents and citizens of the City to ratify the Agreement and authorize
the City Manager and City Clerk to execute the same; and
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION
OF THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The foregoing "WHEREAS" clauses are true and correct and hereby
ratified and confirmed by the City Commission.
Section 2. The City Commission of the City of Boynton Beach, Florida does
hereby ratify the Agreement between the City of Boynton Beach and the SEIU Florida Public
Services Union, CTW, CLC – Blue Collar Unit for the one (1) year period of October 1,
2013 through September 30, 2014, and authorizing and directing the City Manager and City
Clerk to execute the Agreement, a copy of said agreement being attached hereto as Exhibit
"A".
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Section 3. This Resolution will become effective immediately upon passage.
PASSED AND ADOPTED this 7th day of January, 2014
.
CITY OF BOYNTON BEACH, FLORIDA
______________________________
Mayor – Jerry Taylor
______________________________
Vice Mayor – Woodrow L. Hay
______________________________
Commissioner – David T. Merker
______________________________
Commissioner – Michael M. Fitzpatrick
______________________________
Commissioner – Joe Casello
ATTEST:
_____________________
Janet M. Prainito, MMC
City Clerk
(Corporate Seal)
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6. J
CONSENT AGENDA
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2014
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
PROPOSED RESOLUTION NO. R14-006 -
EQUESTED CTION BY ITY OMMISSION
Approve and ratify the Collective Bargaining Agreement between the SEIU Florida Public
Services Union, CTW, CLC - White Collar Unit and the City
ER:
XPLANATION OF EQUEST
The term of the Collective Bargaining Agreement (CBA) for the White Collar bargaining
unit of the SEIU Florida Public Services Union, CTW, CLC expired on September 30,
2013. The City and the Union began bargaining successor agreements in August 2013.
Bargaining was completed in December 2013. The bargaining unit ratified the
successor agreement on December 19, 2013. The term of the successor collective
bargaining agreement is October 1, 2013 to September 30, 2014. As the final step in
the collective bargaining process, staff is recommending that the Commission
approve/ratify the successor agreement (attached) for implementation.
Attachment:
SEIU Florida Public Services Union, CTW, CLC – White Collar Bargaining Agreement
H?
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
Having a successor agreement in place will provide bargaining unit employees and
management with guidance on the current terms and conditions of employment in
effect.
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FI:
ISCAL MPACT
A three percent (3%) wage increase for the bargaining unit has been budgeted in FY
13/14.
A:
LTERNATIVES
Do not approve and ratify the agreement, which would result in maintaining the status
quo for the contract period ending September 30, 2013 and return to the bargaining
table for further negotiations of this contract.
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RESOLUTION R14-006
A RESOLUTION OF THE CITY COMMISSION OF THE
CITY OF BOYNTON BEACH, FLORIDA, RATIFYING
THE AGREEMENT BETWEEN THE CITY OF
BOYNTON BEACH, FLORIDA AND THE SEIU
FLORIDA PUBLIC SERVICES UNION, CTW, CLC –
WHITE COLLAR UNIT FOR THE ONE YEAR PERIOD
OF OCTOBER 1, 2013 THROUGH SEPTEMBER 30,
2014, AND AUTHORIZING AND DIRECTING THE
CITY MANAGER AND CITY CLERK TO EXECUTE
THE AGREEMENT; AND PROVIDING AN EFFECTIVE
DATE.
WHEREAS,
the City of Boynton Beach and the SEIU Florida Public Services
Union, CTW, CLC – White Collar Unit have successfully concluded negotiations for a one
(1) year contract; and
WHEREAS
, on December 19, 2013, the Agreement was ratified by the Bargaining
Unit of the Union; and
WHEREAS
, the City Commission of the City of Boynton Beach deems it to be in the
best interests of the residents and citizens of the City to ratify the Agreement and authorize
the City Manager and City Clerk to execute the same; and
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION
OF THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The foregoing "WHEREAS" clauses are true and correct and hereby
ratified and confirmed by the City Commission.
Section 2. The City Commission of the City of Boynton Beach, Florida does
hereby ratify the Agreement between the City of Boynton Beach and the SEIU Florida Public
Services Union, CTW, CLC – White Collar Unit for the one (1) year period of October 1,
2013 through September 30, 2014, and authorizing and directing the City Manager and City
Clerk to execute the Agreement, a copy of said agreement being attached hereto as Exhibit
"A".
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Section 3. This Resolution will become effective immediately upon passage.
PASSED AND ADOPTED this 7th day of January, 2014
.
CITY OF BOYNTON BEACH, FLORIDA
______________________________
Mayor – Jerry Taylor
______________________________
Vice Mayor – Woodrow L. Hay
______________________________
Commissioner – David T. Merker
______________________________
Commissioner – Michael M. Fitzpatrick
______________________________
Commissioner – Joe Casello
ATTEST:
_____________________
Janet M. Prainito, MMC
City Clerk
(Corporate Seal)
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7. A
BIDS AND PURCHASES OVER $100,000
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2014
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
PROPOSED RESOLUTION NO. R14-007 -
EQUESTED CTION BY ITY OMMISSION
Approve and authorize the City Manager to execute a contract and related documents between
the City of Boynton Beach and Selectron Technologies, Inc. of Portland, Oregon for hosted
services for an interactive voice response (IVR) system with web interface for a "not-to-exceed"
amount of $300,000 as a result of RFP #051-2825-13/TWH "RFP FOR INTERACTIVE VOICE
RESPONSE SYSTEM"
ER:
XPLANATION OF EQUEST
On July 24, 2013, Procurement Services opened two proposals and one “No Bid” in
response to the Request for Proposal for Interactive Voice Response (IVR) System,
RFP #051-2825-13/TWH. An Evaluation Committee with representatives from the IT,
Utilities, Customer Service, and Building Departments carefully reviewed the two
proposals and Procurement Services requested references on the two proposing
companies. Selectron Technologies, Inc. received the highest score of 421 out of a
possible 500.
The Customer Relations Division of the Utilities Department bills approximately 35,000
residents and businesses for utility services (water, sewer, storm water, reuse and
refuse) and manages the customer billing and collection. A Request for Proposal (RFP
No. 051-2825-13/TWH) was issued for an interactive voice response (IVR) system with
web interface that would provide customer service 24 hours per day and would allow
customers to access their utility account information; make payments electronically, and
receive text/e-mail bill and past due payment notifications, and interface with the City’s
SunGard H.T.E. system. The Request for Proposal also requested IVR with web
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interface solutions for the Development Department’s Business Tax and Permitting
Division to increase efficiency and demand.
The RFP requested separate pricing for Customer Service and Development various
elements in order to allow the City to award the RFP in pieces dependent on available
funding. When reviewing the pricing proposed it became clear that there was not
available funding for the Development Department’s IVR with web interface solutions.
So currently staff is recommending the award only for the Customer Service IVR with
web interface solutions and annual maintenance for five (5) years.
The system is a turnkey system that will be hosted at Proposer’s data center and the
City’s Utility Fund will pay an annual hosting fee. There will be an initial cost of
approximately $99,000 and then yearly maintenance (hosting) fees for the subsequent
four (4) years of $50,000 per year. All costs will be confirmed at time of contract
execution. There is a Vendor Master Services and Hosting Agreement that will be
reviewed by the City Attorney prior to execution by the City Manager.
H?
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
A state-of-the-art interactive voice response system with web interface will allow the City
to accept calls and receive payments after business hours; send late notices to account
holders; allow callers to log into their utility account and securely access account
information; update contact information which would be especially helpful for seasonal
residents changing the mailing address; and allow the customer the ability to stop
service.
FI:
ISCAL MPACT
Funding has been budgeted in the Utilities CIP Project #WTR150, account 403-5000-
536-31-90.
A:
Do not award the RFP and re-advertise.
LTERNATIVES
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RESOLUTION NO. R14-007
A RESOLUTION OF THE CITY OF BOYNTON BEACH, FLORIDA, APPROVING
THE AWARD OF RFP #051-2825-13/TWH FOR “INTERACTIVE VOICE
RESPONSE SYSTEM” TO SELECTRON TECHNOLOGIES, INC., OF PORTLAND,
OREGON, FOR HOSTED SERVICES FOR AN INTERACTIVE VOICE RESPONSE
SYSTEM WITH WEB INTERFACE FOR AN AMOUNT NOT-TO-EXCEED
$300,000; AUTHORIZING THE CITY MANAGER TO EXECUTE A CONTRACT
AND RELATED DOCUMENTS; AND PROVIDING AN EFFECTIVE DATE
WHEREAS
, on July 24, 2013, Procurement Services received and opened two (2)
proposals and one “no bid” in response to the Request for Proposal for Interactive Voice
Response (IVR) System, RFP, #051-2825-13/TWH; and
WHEREAS
, an Evaluation Committee with representatives from the IT, Utilities,
Customer Service and Building Departments carefully reviewed the two (2) proposals and
Procurement Services requested references on the two proposing companies; and
WHEREAS,
the City Commission, upon recommendation of staff, deems it to be in
the best interests of the citizens and residents of the City of Boynton Beach to award this
RFP (#051-2825-13/TWH) for Interactive Voice Response System to Selectron
Technologies, Inc., of Portland, Oregon in an amount not–to-exceed $300,000 and to
authorize the City Manager to execute a contract and related documents between the City of
Boynton Beach and Selectron Technologies, Inc.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as
being true and correct and are hereby made a specific part of this Resolution upon adoption
hereof.
Section 2. The City Commission of the City of Boynton Beach, Florida, upon
recommendation of staff, hereby approves the award of RFP (#051-2825-13/TWH) for
Interactive Voice Response System to Selectron Technologies, Inc., of Portland, Oregon in
an amount not–to-exceed $300,000 and to authorize the City Manager to execute a contract
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and related documents between the City of Boynton Beach and Selectron Technologies, Inc,
a copy of which is attached hereto as Exhibit “A”.
Section 3. That this Resolution shall become effective immediately.
PASSED AND ADOPTED THIS 7th day of January, 2014.
CITY OF BOYNTON BEACH, FLORIDA
______________________________
Mayor – Jerry Taylor
______________________________
Vice Mayor – Woodrow L. Hay
______________________________
Commissioner – David T. Merker
_______________________________
Commissioner – Michael M. Fitzpatrick
_______________________________
Commissioner – Joe Casello
ATTEST:
___________________________
Janet M. Prainito, MMC
City Clerk
(Corporate Seal)
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VENDOR CONTRACT FOR AN
INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
“”
THIS CONTRACT is entered into between the City of Boynton Beach, hereinafter referred to as
SELECTRON TECHNOLOGIES, INC., of Portland, OR
“the City”, and hereinafter referred
to as “the Vendor”, in consideration of the mutual benefits, terms, and conditions hereinafter
specified.
1.PROJECT DESIGNATION. The Vendor is retained by the City to provide
Hosting/Management and maintenance of an Interactive Voice Response System in
connection with the project designated.
2.SCOPE OF SERVICES. Vendor agrees to perform the services, identified on Exhibit “A”
attached hereto and incorporated herein by reference, including the provision of all labor,
materials, equipment and supplies and to perform all the work as provided in the:
“Request for Proposal for Interactive Voice Response (IVR) System”
RFP No. 051-2825-13/TWH
No modifications will be made to the original scope of work without the written approval of
the City Manager or her designee.
3.TIME FOR PERFORMANCE. Work under this Contract shall commence upon the giving
of written notice by the City to the Vendor to proceed. Vendor shall perform all services and
_180_
provide all work product required pursuant to this Contract by calendar days from the
date written notice is given to proceed, unless an extension of such time is granted in writing
by the City.
4.TERM: This Contract shall be for a period of five (5) years commencing on the date the
Contract is executed by the City.
5.PAYMENT. The Vendor shall be paid by the Provider/City for completed work and for
services rendered under this Contract as follows:
$300,000.00
a. The total contract price not too exceed , shall be the maximum total amount of
payment to vendor for services provided under this Contract for the entire term of the
Contract.
b. Payment for the work provided by Vendor shall be made promptly on all invoices
submitted to the City properly, provided that the total amount of payment to Vendor shall not
exceed the total contract price without express written modification of the Contract signed by
the City Manager or his designee.
c. The Vendor may submit invoices to the City in accordance with Vendors’ proposal for
RFP No. 051-2825-13/TWH for partial payment during the progress of the work on the
project completed to date. Such invoices will be reviewed by the City, and upon approval
thereof, payment will be made to the Vendor in the amount approved.
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d. Final payment of any balance due the Vendor of the total contract price earned will be
made promptly upon its ascertainment and verification by the City after the completion of the
work under this Contract and its acceptance by the City.
e. Payment as provided in this section by the City shall be full compensation for work
performed, services rendered and for all materials, supplies, equipment and incidentals
necessary to complete the work.
f. The Vendor’s records and accounts pertaining to this Contract are to be kept available for
inspection by representatives of the City and State for a period of three (3) years after the
termination of the Contract. Copies shall be made available upon request.
6.OWNERSHIP AND USE OF DOCUMENTS. All documents, drawings, specifications and
other materials produced by the Vendor in connection with the services rendered under this
Contract shall be the property of the City whether the project for which they are made is
executed or not. The Vendor shall be permitted to retain copies, including reproducible
copies, of drawings and specifications for information, reference and use in connection with
Vendor’s endeavors.
7.COMPLIANCE WITH LAWS. Vendor shall, in performing the services contemplated by
this Contract, faithfully observe and comply with all federal, state and local laws, ordinances
and regulations that are applicable to the services to be rendered under this Contract.
8.INDEMNIFICATION. Vendor shall indemnify, defend and hold harmless the City, its
offices, agents and employees, from and against any and all claims, losses or liability, or any
portion thereof, including attorneys’ fees and costs, arising from injury or death to persons,
including injuries, sickness, disease or death to Vendor’s own employees, or damage to
property occasioned by a negligent act, omission or failure of the Vendor.
9.INSURANCE. The Vendor shall secure and maintain in force throughout the duration of this
contract professional liability insurance in the amount of $1,000,000 per occurrence to $2
million aggregate with defense costs in addition to limits.
Said professional liability policy shall name the City of Boynton Beach as an additional
named insured and shall include a provision prohibiting cancellation of said policy except
upon thirty (30) days prior written notice to the City. Certificates of coverage as required by
this section shall be delivered to the City within fifteen (15) days of execution of this
Contract.
10.INDEPENDENT CONTRACTOR. The Vendor and the City agree that the Vendor is an
independent contractor with respect to the services provided pursuant to this Contract.
Nothing in this Contract shall be considered to create the relationship of employer and
employee between the parties hereto. Neither Vendor nor any employee of Vendor shall be
entitled to any benefits accorded City employees by virtue of the services provided under this
Contract. The City shall not be responsible for withholding or otherwise deducting federal
income tax or social security or for contributing to the state industrial insurance program,
otherwise assuming the duties of an employer with respect to Vendor, or any employee of
Vendor.
11.COVENANT AGAINST CONTINGENT FEES. The Vendor warrants that he has not
employed or retained any company or person, other than a bona fide employee working
solely for the Vendor, to solicit or secure this contract, and that he has not paid or agreed to
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pay any company or person, other than a bona fide employee working solely for the Vendor,
any fee, commission, percentage, brokerage fee, gifts, or any other consideration contingent
upon or resulting from the award or making of this contract.
For breach or violation of this warranty, the City shall have the right to annul this contract
without liability or, in its discretion to deduct from the contract price or consideration, or
otherwise recover, the full amount of such fee, commission, percentage, brokerage fee, gift,
or contingent fee.
12.DISCRIMINATION PROHIBITED. The Vendor, with regard to the work performed by it
under this Contract, will not discriminate on the grounds of race, color, national origin,
religion, creed, age, sex or the presence of any physical or sensory handicap in the selection
and retention of employees or procurement of materials or supplies.
13.ASSIGNMENT. The Vendor shall not sublet or assign any of the services covered by this
Contract without the express written consent of the City.
14.NON-WAIVER. Waiver by the City of any provision of this Contract or any time limitation
provided for in this Contract shall not constitute a waiver of any other provision.
15.TERMINATION.
The City reserves the right to terminate this Contract at any time by giving ten (10) days
written notice to the Vendor.
In the event of the death of a member, partner or officer of the Vendor, or any of its
supervisory personnel assigned to the project, the surviving members of the Vendor hereby
agree to complete the work under the terms of this Contract, if requested to do so by the City.
This section shall not be a bar to renegotiations of this Contract between surviving members
of the Vendor and the City, if the City so chooses.
16.DISPUTES. Any disputes that arise between the parties with respect to the performance of
this Contract, which cannot be resolved through negotiations, shall be submitted to a court of
competent jurisdiction in Palm Beach County, Florida. This Contract shall be construed
under Florida Law.
17.NOTICES.
Notices to the City of Boynton Beach shall be sent to the following address:
City of Boynton Beach
P.O. Box 310
Boynton Beach, FL 33425-0310
Attn: Lori LaVerriere, City Manager
Notices to Vendor shall be sent to the following address:
Selectron Technologies, Inc.
7405 SW Tech Center Drive, Suite 410
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Portland, OR 97223
Attn: Todd Johnston
18.INTEGRATED CONTRACT. This Contract, together with attachments or addenda,
(Including Exhibit “A” – SCOPE OF SERVICES and Exhibit “B” – MASTER SERVICES
AND HOSTING AGREEMENT) represents the entire and integrated Contract between the
City and the Vendor and supersedes all prior negotiations, representations, or Contracts
written or oral. This Contract may be amended only by written instrument signed by both
City and Vendor.
18.1This contract shall be governed by and construed in accordance with the
laws of the State of Florida, U.S.A., without reference to its conflicts of
law provisions.
18.2In the event of a conflict between the contract and the exhibits, the
contract provision will followed.
18.3 Any dispute regarding this contract must be brought in State or Federal Court in
the Palm Beach County, State of Florida, U.S.A.
19.PUBLIC RECORDS
The City of Boynton Beach is a public agency subject to Chapter 119, Florida Statutes. The
contractor shall comply with Florida’s Public Records Law. Effective July 1, 2013, Section
119.0701, Fla. Stat., the contractor shall:
19.1 Keep and maintain public records that ordinarily and necessarily would be
required by the City in order to perform the service;
19.2. Provide the public with access to such public records on the same terms and
conditions that the City would provide the records and at a cost that does not
exceed that provided in chapter 119, Fla. Stat., or as otherwise provided by law;
19.3. Ensure that public records that are exempt or that are confidential and exempt
from public record requirements are not disclosed except as authorized by law;
and
19.4 Meet all requirements for retaining public records and transfer to the City, at no
cost, all public records in possession of the contractor upon termination of the
contract and destroy any duplicate public records that are exempt or confidential
and exempt. All records stored electronically must be provided to the City in a
format that is compatible with the information technology of the agency.
Failure of the contractor to comply with the provisions set forth in this General Condition
shall constitute a Default and Breach of the Agreement with the City.
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DATED this _____ day of ________________________________________, 20____.
CITY OF BOYNTON BEACH
_________________________________ __________________________________
City Manager Vendor
Attest/Authenticated: __________________________________
Title
_________________________________ (Corporate Seal)
City Clerk
Approved as to Form: Attest/Authenticated:
_________________________________ __________________________________
Office of the City Attorney Secretary
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EXHIBIT “A”
SCOPE OF SERVICES
INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
RFP No.: 051-2825-13/TWH
SCOPE OF WORK:
Customer Relations Division Background
The Customer Relations Division functions as a responsible steward of the City of Boynton
Beach Utility Department. The Division bills approximately 35,000 residents and businesses for
utility services (water, sewer, storm water, reuse and refuse). A business office with 10
customer service representatives manages customer billing and collection. The system will
interface and exchange data with SunGard’s “hosted” CIS ASP system and complete a variety
of transactions without staff intervention 24 hours per day, 7 days per week. This system will be
utilized to meet the Customer Relations mission of providing exceptional customer service.
st
Customers in today’s 21 century are requesting/demanding this information as this is the
expected technology. An IVR system will provide the following functionalities:
Customers must at a minimum be able to:
Retrieve the current balance owed
Retrieve the last billing date and amount
Retrieve the last payment date and amount
Retrieve the next scheduled billing date
Access Transaction Logging
Access a Professional Voice Recording to navigate the IVR system
Customers also may:
Request Payment History of Account status detail, to be delivered by fax or e-mail (if E-
mail address is on file in the account)
Make payments with debit cards, credit cards or e-checks
All services must be available in English, Spanish and Creole. City will determine the final
languages to be used with the awarded vendor.
The system must also have the capability to perform automated outbound communication in
both text/e-mail or automated voice to include:
Send electronic bills (text/e-mail only)
Send past due notification
Send delinquency notification
Customer Relations Division Statement Of Needs
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The City desires to maintain a high quality of service while reducing demands on staffing,
improving customer service and increasing revenue collection. With an IVR System, the most
directly affected programs will be ACD Telephones, Payment Processing and Collections. The
IVR System will enhance the ability to automatically select and contact delinquent customers by
telephone or email, a courtesy extended to our customers that is currently a manual operation.
Over the past five (5) years, the Division has seen steady growth in some activities and services
offered. We accept credit/debit cards and changed office hours to a 4-day work week. Some
indicators over the last five (5) years that have increased over previous years:
Shut off for Non-pay accounts 40.6%
Cashier Walk In Payments 6.0%
Customer Service Transactions:
ACD Telephone Calls Received 21.0%
Abandon Call 190.0%
Call Average Handle Time 2.0%
Customer Relations Division Specific Requirements:
It is required that the voice system:
1. Provide general information about the Customer Relations Division, including business
hours, locations and options for making payments along with any special notices.
2. Provide information about after-hours services and information in regard to after-hours
fees and specific requirements.
3. Provide customers the ability to inquire on general account information, including
account balance, due date, past due amount, final notice date, last payment received
amount and date.
4. Allow the customer the ability to pay their bill using a credit or debit card (Visa,
MasterCard or American Express).
5. Allow the customer the ability to stop service.
6. Allow the customer to update contact information including, cell phone and home phone.
7. Schedule and initiate outbound calls to customers notifying them of an overdue account
and schedule cut-off dates. The system gives the customer the option of making a
payment during the notification call.
8. Support multiple calls or lines at one time. Provide information on the recommended
number of phone lines/simultaneous callers your proposed IVR system can support.
9. Allow caller to exit at anytime to talk with a customer service representative. Explain how
the proposed IVR system prevents callers from being hung up in a “loop” (unable to
escape from routine).
It is requested that an option for web-access include the above activities and
10. Allow customer the ability to update email contact information.
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OVERALL SYSTEM REQUIREMENTS
It is required that the IVR system:
Provides touch-tone telephone responses.
Includes a warranty and long-term maintenance contracts for five (5) year term.
Allows on line access to customer information.
Explanation of System Capabilities
It is required that Proposers submit details on the system capabilities by responding to each of
the following:
Experience with database information vendor
1. Explain the integration with SunGard H.T.E.
2. Described your relationship and work experience with SunGard H.T.E.
3. Is your company a “Preferred “ or “Non-Preferred” SunGard Public Sector Vendor?
System
4. Explain the general architecture of the proposed system. Provide specifications on the
hardware components that comprise the IVR system.
5. Define the operating system requirements. Define the scalability of the proposed system.
Define the redundancy and failover built into the system.
6. Explain your hosting services and the options available. It is desired that the contractor
host and maintain the IVR system.
Customer experience
7. Explain how callers are directed through a menu of choices. What is done to keep these
options brief and concise for callers?
8. Explain the expected amount of time a caller will be on the line for each of the requested
functions.
9. Explain how the system prevents a caller from being hung in a “loop”, unable to exit from
a menu or routine. What are the time-out options?
10. Explain the multi-lingual capabilities of the system.
11. Describe security options available to ensure that customers are hearing information for
their own correct account, as well as to ensure that callers cannot randomly access
other customers’ account information.
City experience
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12. Explain how the general information announcement about the Customer Relations
Division can be updated by City staff.
13. Explain how the system interfaces with a credit/debit card processor to authorize
electronic payments.
14. Explain how funds and payment files are received by the City of Boynton Beach.
15. Explain how the system supports delinquent notifications sent as email or a text
message.
16. Explain the reporting capabilities and options of the system. Is the caller ID, date and
time captured? Provide samples of the reports available within the system. What
statistical usage reports are available?
17. Explain how modifications to call flows and announcements are made. What role will
City staff play in this process?
18. Explain how the system will be maintained and supported. What role will City staff play?
19. Describe how the proposed system handles call transfer routines during normal
business hours and outside normal business hours.
20. Explain how the proposed system’s interface will be made to the City’s PBX and ACD
systems.
21. Explain how the IVR System will interface with the City of Boynton Beach’s existing
SunGard H.T.E. System.
System Implementation and Operating Requirements
It is required that -
1. The Proposer provides a comprehensive implementation plan to include the following:
Project Timeline with key milestones
Resource allocation plan (City and Proposer)
Installation/Setup Plan
Training Plan
Testing/Acceptance Plan
2. The proposed system be compatible with and interface with the City’s “hosted” SunGard
system (Version 8).
3. The proposed system can be offered as hosted or non-hosted. The submitted Proposal
must distinguish the differences, to include but not limited to implementation, services,
pricing.
4. It is preferred that the phone callout portion be a part of the IVR system or outsourced to
handle volume or demand.
5. The proposed system meets the following system operating requirements:
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a. Response Time
The City will require that system applications operate within a response time limit of less
than 3 seconds per on-line transaction. Response time is defined as the time elapsed
between user execution of the transaction and the appearance of requested data.
Proposers may be required to demonstrate system performance under normal City
operating conditions. Proposers will provide response time expectations and
benchmarks from similar customer configurations.
b. Performance and Acceptance Period
The City will withhold 15% of the contract amount as final payment until final acceptance
of the system in the live environment. Final acceptance will be determined by the
completion of a ninety (90) day testing period in the live environment and the completion
of staff training.
During the ninety (90) day period, the system will be tested for functional requirements,
response time, uptime and performance. Any deficiencies will be addressed by the
awarded vendor during this time period. At any time during the ninety (90) day period,
the City may sign off on the final acceptance and release the final payment.
c. Security
Proposed systems shall provide necessary security features to maintain a controlled
access environment. Security level features are needed to control access privileges
(view, edit, add, delete) by user. Proposers are to define all system protection
capabilities used to support a fully secure system.
d. Backup and Restore
Proposed systems must provide for the complete backup and recovery of data.
Proposers shall specify procedures for the backup and recovery of all files related to the
system. Proposers will describe system integrity features used to present data loss or
corruption from unforeseen system failures and restarts. Procedures for logging and
rolling back transactions must be included. Proposers are required to define all system
procedures necessary for a completely recoverable system.
e. Documentation
The Proposer shall provide full systems documentation. Documentation is to include a
detailed Users Guide, tool for Customer Service Representative, Systems Administrator
Guide and other documents needed to operate and maintain the application. The
Proposer shall give the City the right to make a sufficient number of copies of all
documentation for its own internal use.
f. Maintenance
It is required that the Proposer provide a support services contract for the proposed
system. Proposers are to identify the options, coverage levels and costs available under
a service Contract. The Proposers will be responsible for correcting all errors in their
software in an acceptable manner and timeframe. Proposers will define how such
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corrections are made and in what timeframe. Proposers will quote annual service
support costs per year for a five year time period.
It is required that the Proposer supply the source code of all application software.
Proposers are to indicate if the source code is provided with the application. If the
Proposer does not provide the source code, the Proposer will be required to establish an
escrow account to hold all source codes.
In event the Proposer sells their business, merges or becomes insolvent the City will
have the right of acquiring the source code at no additional cost. The Proposer will be
responsible for upgrading the escrowed source code with new software releases.
g. System Upgrades / New Releases
It is required to ensure that updates do not compromise the integration with H.T.E. and
H.T.E. updates will not compromise the IVR software. Proposer must demonstrate their
ability to work with a hosted H.T.E. System to address this issue.
It is required that the Proposers explain their approach to enhancing the software and
what types of modifications will be included in upcoming released. The Proposer will
notify the City in advance of software releases that significantly affect the hardware
and/or software required to operate the new release. The Proposer will continue to
support previous releases of the software for a minimum of two years after a release
upgrade.
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11. A
UNFINISHED BUSINESS
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2014
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
PROPOSED RESOLUTION NO. R14-008 -
EQUESTED CTION BY ITY OMMISSION
Approve Addendum to City Manager's Appointment Agreement based on City Commission
discussion at December 17, 2013 City Commission meeting
ER:
In furtherance of the City Commission discussion at the
XPLANATION OF EQUEST
December 17, 2013 City Commission meeting, the Addendum attached hereto is to
formalize the City Commission direction.
H?
N/A
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
FI:
Three (3%) percent increase to base wage, funding for which was
ISCAL MPACT
included in the adopted FY13/14 budget.
A:
None.
LTERNATIVES
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RESOLUTION NO. R14-008
A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF
BOYNTON BEACH, FLORIDA APPROVING ADDENDUM TO THE
CITY MANAGER’S APPOINTMENT AGREEMENT FOR A THREE (3%)
PERCENT INCREASE TO BASE WAGE; AUTHORIZING THE MAYOR
TO SIGN THE ADDENDUM; AND PROVIDING FOR AN EFFECTIVE
DATE.
WHEREAS
, on February 19, 2013, the City Commission approved an Appointment
Agreement, appointing Lori LaVerriere as City Manager; and
WHEREAS
, at its meeting of December 17, 2013, the City Commission reviewed the
Manager’s performance and authorized a three (3%) percent base wage increase; and
WHEREAS
, the City Commission of the City of Boynton Beach, Florida deems it to be
in the best interests of the citizens and residents of the City of Boynton Beach to approve the
Addendum to Appointment Agreement for the City Manager which authorizes a three (3%)
increase to base wage and to authorize the Mayor to sign the Addendum.
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE
CITY OF BOYNTON BEACH, FLORIDA:
Section 1:
The foregoing "WHEREAS" clauses are hereby ratified and confirmed as
being true and correct, and are incorporated herein by this reference.
Section 2
: That the City Commission of the City of Boynton Beach, Florida hereby
approves the Addendum to Appointment Agreement for the City Manager’s three (3%) percent
increase to base wage and authorizes the Mayor to sign the Addendum, a copy of which is
attached hereto as Exhibit “A”.
Section 3:
This resolution shall become effective upon its passage and adoption by the
City Commission.
PASSED AND ADOPTED this 7th day of January, 2014.
CITY OF BOYNTON BEACH
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_______________________________
Mayor – Jerry Taylor
_______________________________
Vice Mayor – Woodrow L. Hay
_______________________________
Commissioner – David T. Merker
_______________________________
Commissioner – Michael M. Fitzpatrick
_______________________________
Commissioner – Joe Casello
ATTEST:
__________________________
Janet M. Prainito, MMC
City Clerk
(Corporate Seal)
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ADDENDUM TO APPOINTMENT AGREEMENT
This Addendum dated the ___ day of January, 2014, amends the Appointment Agreement
between the City of Boynton Beach and Lori LaVerriere, City Manager. Unless expressly
modified by this Addendum, the original terms of the Appointment Agreement and any previous
Addendum shall remain in full force. Pursuant to City Commission action taken December 17,
2013 the Appointment Agreement is amended as follows:
1.BASE SALARY.
Employee’s annualized base salary of $165,000.00 is increased by
3% effective December 18, 2013.
2.Each and every other term and condition of the original Appointment
Agreement, and any subsequent addendum, not herein specifically
amended shall remain in full force and effect.
3.In the event of a conflict between the Appointment Agreement and this
Addendum, the Addendum shall control.
CITY OF BOYNTON BEACH, FLORIDA
By: ___________________________ Dated: ________
JERRY TAYLOR
Mayor
CITY MANAGER
____________________ Dated:_______
LORI LAVERRIERE
City Manager
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14. A
FUTURE AGENDA ITEMS
January 7, 2014
COBB
ITY F OYNTON EACH
AIRF
GENDA TEM EQUEST ORM
CMD:
January 7, 2014
OMMISSION EETING ATE
O PH
PENINGSUBLIC EARING
O CM’R
THERITY ANAGERS EPORT
A/P UB
NNOUNCEMENTSRESENTATIONSNFINISHED USINESS
NO
ATURE F
A NB
DMINISTRATIVEEW USINESS
AI
GENDA TEM
CA L
ONSENT GENDAEGAL
BP$100,000 FAI
IDS AND URCHASES OVER UTURE GENDA TEMS
CCL
ODE OMPLIANCE AND EGAL
S
ETTLEMENTS
RACC:
Continue discussion of possible acquisition of Lake
EQUESTED CTION BY ITY OMMISSION
Ida Parcel (4 acres). 1/21/14
ER:
XPLANATION OF EQUEST
H?
OW WILL THIS AFFECT CITY PROGRAMS OR SERVICES
FI:
ISCAL MPACT
A:
LTERNATIVES
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