Agenda 10-28-20 City of Boynton Beach
BOYNTON BEACH CITY LIBRARY
100 East Ocean Avenue
Boynton Beach, FL 33435
LIBRARY ADVISORY BOARD
AGENDA
Date: October 28, 2020
Location/Time: via Zoom Meeting 6:00 P.M. htt s:1/us02web.zoom.usl;/85831926029
Password = R 4`m Dial In—(346)248-7799, Meeting ID 858 3192 6029
L Pre-meeting announcement from Craig Clark, Library Director
II. Call to Order—Board Chair
III. Approval of Minutes— Meeting of September 23, 2020
IV. Correspondence and Communications- None
V. Public Audience (individual Speakers Will Be Limited to 3 Minute Presentations)
VI. Chair's Report
VII. Unfinished Business:
Staffing Update-Craig Clark
AmeriCorps Program—Jeannie Taylor
Career Online High School -Jeannie Taylor
VIII. New Business:
Youth Library Overview—Kat Green, Senior Librarian, Youth Services
Consider and vote to merge the November and December 2020 Board Meetings (due to holidays) to be
held on Wednesday, December 9, 2020 at 6:00pm
Friend's of the Library Annual Donation for Library Programming in FY2020-21
IX. Library Director's Report/Statistics
September 2020 Monthly Report
X. Announcements
Next Library Board Meeting— December 9, 2020—Via Zoom Meeting
XI. Adjournment
NOTICE
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MINUTES OF THE LIBRARY ADVISORY BOARD MEETING
HELD ON WEDNESDAY, SEPTEMBER 23, 2020, AT 6:00 P.M.,
VIA ZOOM ONLINE MEETING, IN BOYNTON BEACH, FLORIDA
Date: September 23, 2020
Location/Time: via Zoom Meeting 6:00 P.M.
lite s://us02v eb.zoor i.Lis/j/8583`1926G_29
Dial In —(346) 248-7799, Meeting ID 858 3192 6029
Present:
George Feldman, Chair Craig Clark, Library Director
Dr. Stephanie Hayden-Adeyemo,Vice Chair Jeannie Taylor,Assistant Library Director
Marcia Levine Joyce Pernicone, Library Archivist
Elizabeth Sherlock (Arrived at 6:06 p.m.)
Absent:
Ace Tilton Ratcliff
Robyn Boucard
I. Pre-meeting announcement from Craig Clark, Library Director
Craig Clark, Library Director, read a statement explaining how the meeting would
proceed and how the public could participate.
II. Call to Order — Board Chair — Welcome Lindsay Karten, New Advisory Board
Member
Chair Feldman called the meeting to order at 6:04 p.m. He welcomed new member
Lindsay Karten and requested she introduce herself. Ms. Karten explained she is an
attorney and was born and raised in South Florida, in the Delray and Boynton area for 12
years. She has two daughters and two dogs. She has been a practicing attorney for 14
years.
Self-introductions were made. Joyce Pernicone, the Library Archivist was present.
Approval of Minutes- August 26, 2020
Motion
Ms. Levine moved to approve the minutes. Dr. Hayden-Adeyemo seconded the motion,
which passed unanimously.
Meeting Minutes
Library Advisory Board
Boynton Beach, Florida September 23, 2020
III. Correspondence and Communications - None
IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations)
None.
V. Chair's Report
None.
VI. Unfinished Business:
Staffing Update
Mr. Clark explained the Library will be hiring four part-time workers that should be starting
in the next few weeks. They still have three part-time Library Aides in Customer Relations
and one part-time Shelver. Mr. Clark was looking forward to them coming on board.
AmeriCorps Program—Jeannie Taylor
Mr. Clark explained they started afternoon school homework help for children and teens
and started English as a Second Language (ESOL) on September 8th. It was slow going
due to COVID. So far, they have held 28 afterschool homework help sessions with
children,the teens had seven sessions and the adult ESOL had six sessions. The Library
offers homework help online, but no one has yet taken advantage of it. Staff is assisting
the children of City staff at the remote Learning Lab group. The Learning Lab group
started August 31St; during the day they are at online schools at the recreation centers
and they then have activities in the afternoon. They had 38 students. After the afternoon
activities, they go back to their locations and get picked up by their parents. He advised
the AmeriCorp program is going well and they are hoping to see more youth come in.
Cares Act Grant Application for$12,950
Mr. Clark explained $1.9M was set aside by the Federal government for Florida Libraries
and Museums. The grants are competitive grants. Library staff applied for a $12,960
grant to fund 10 Career Online High School Scholarships for the next fiscal year. Mr.
Clark advised the grant was not funded. There were more than $5M requested via the
grant applications for the $1.9M in funding.
Career Online High School
Mr. Clark explained the Career Online High School is an online accredited high school
diploma program. The Library had 10 graduates over the past three years. There are
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Meeting Minutes
Library Advisory Board
Boynton Beach, Florida September 23, 2020
currently three students working towards obtaining their high school diploma and the
Library just awarded another scholarship to an individual last week. The student can
transfer their credits from high school and then continue on until completion. Areas of
study includes general studies, airport security and others the student could choose from.
Mr. Clark advised there are three scholarships remaining.
VII. New Business:
Presentation by Joyce Pernicone, Customer Relations Manager
LSTA Grant Award $40,000 & Maker Space Activities
Ms. Pernicone explained the City created a Makers Librarian position for the Maker
Space. A Maker Space is a place where people can come in and learn how to use/create
do it yourself items they can use for gifts or sell on eBay or Amazon. They started the
project with an existing staff person and they had videos of different craft ideas, which
attract a lot of virtual attendees. The Library will convert the online tutorials into a Grab
and Go. Participants can use the online tutorials and then check out the needed materials
at the Library. There will be a Zoom component to do so. The Library is also buying a
laser cutter which allows people to design items on the computer and use the Library's
equipment to convert the item into real life products. The same thing will occur with the
3D printer. A Virtual Reality component affords a 360-degree view and includes videos
such as museum videos. Since COVID, they are using virtual reality for three-
dimensional collaboration. Users can enter a virtual reality space and host a meeting.
The Library will use the grant to help move that forward. It is partly technology and helping
people find an alternative source of income,and it helps to unleash users' creativity. Even
with the COVID restrictions, The Library can still serve the community in this area.
Chair Feldman inquired what items could be sold on Amazon. Ms. Pernicone explained
lots of DIY crafts are easy to make. It could be candles. There are a lot of things you
could buy online and put together. The creativity comes in the design and those items
would be sold online. The Library will get a Cricket Maker to design greeting cards, but
with the equipment, once one makes the card, it can replicate the cards hundreds of
times, which would make the product viable to sell on places such as ETSY. Right now,
their component is the Library programming, which is the only thing they are marketing,
but they introduced the program to the public, they can have programs on marketing and
incorporate your program. People can take how to make it programs for fun or take it and
combine it with business programs and start a business. The City has a business
incubator they are launching and they are putting out a Request for Proposal for different
organizations to come in and host it. Workshops will be provided on marketing, and other
business aspects, so the people they work, with, if they want more depth and detail, can
obtain the knowledge all in the same building. Chair Feldman requested the Board be
apprised of their progress. Ms. Pernicone agreed and stated they will start buying
supplies.
Mr. Clark explained they will be supporting role for the incubator space. The Incubator is
designed for people in the community who may want to start a small business, and they
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Meeting Minutes
Library Advisory Board
Boynton Beach, Florida September 23, 2020
generally have a bay in the Incubator for a six-month period. By teaching patrons how to
use 3D printers and cutters to create prototypes with their equipment, the Library is taking
a supporting role to assist with small business start-ups and assist Library customers as
well. The COVID pandemic is closing a lot down. Programs are better live, but the public
has to be patient and staff has to keep all safe during the pandemic. It was done through
Zoom. There were 15 or 16 people on Zoom and on Facebook Live. Madison Kjosa,
(Maddie) Marketing and Outreach Manager, sent out an email last week to the Library
Board apprising of the meetings. The Friends of the Library will help fund supplies for the
program.
Library Event—Opening Event still in planning stages
Mr. Clark explained the Library will not have an opening event but there will be some sort
of event the City will plan, perhaps an author or book signing. He is working with Eleanor
Krusell, Public Communications and Marketing Director, on some type of event.
2020 Read Together Palm Beach County, The Nickel Boys by Colson Whitehead
Mr. Clark explained he has been on the Read Together Palm Beach County committee
since 2012 and the program is hosted by the Literacy Coalition of Palm Beach County.
This year's collection is The Nickel Boys. He read a review of the book and invited all to
check out the book which is in print and as an audio book in the cloud library. There will
be a finale online in November, which he will keep all posted.
VIII. Library Director's Report/Statistics
August 2020
There were no questions on the report. Customer visits totaled 2,036 in August: down
75%from the temporary site last year due to COVID. Circulation was about the same or
slightly less than at the temporary site,which was good. The eBooks circulation increased
by 45% compared to fast year and the eAudiobook RB Digital Cloud eBooks increased
by almost 50%. People are starting to use the Library, especially for the computers.
Kanopy movie streams increased 88% and the Freegal music downloads increased 82%
from last year.
Chair Feldman asked what system patrons have been checking out books with and
learned they are using the new system which is KOHA and they are doing self check-outs
and check-outs on the different apps on the electronic products. Most electronic products
have increased quite a bit. Adult laptop uses were 30 and 11 for teens. The Library did
not have room for several thousand books so staff sent them to Baker and Taylor to sell
for the Library and received about $1,800 in book credits. They were able to sell some
of the books and recycled some that were no longer relevant. The Library also has a
weekly trivia quiz online that Maddie manages and a Creative Cristina's Maker Space
craft videos accessible through their website and Facebook. Library staff was trying to
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Meeting Minutes
Library Advisory Board
Boynton Beach, Florida September 23, 2020
be as creative as possible. There were a few positive articles about the Library that were
included in the meeting materials.
Dr. Hayden-Adeyemo asked about the Social Media Facebook likes and how the social
media statistics were organized. She thought it would be good to see the statistics on the
month-to-month to see what changed and what it was attributed too, such as if the Library
started a new program. Mr. Clark will ask Ms. Kjosa to be more specific about the
numbers in the report.
Ms. Levine noted, as a new board member who also sits on another board, the member
involvement is different on this board and the requirements are different. She asked if
there was any involvement Mr. Clark would like to see from a board member, what the
role of the Board was and how one could get more involved. She announced she loves
the library and is a fairly new resident. She loves the Florida room and the view, and that
she was able to go online and reserve and request a book and thought the system was
really great. When she lived in Manhattan, she did not have such an intimate library
experience as it was much more mechanical, but here she does. She commented
everyone is commenting to her about City Hall, the Library, and as she is a member of
the Arts Commission, she receives comments about the public art as well. She
announced there is a lot of talk about the building.
Mr. Clark thanked her, pointing out staff was working hard to make everyone feel
welcome. When COVID is over, members could volunteer and get more involved.
Activities could include giving Library tours, assisting in programs or joining the Friends
of the Library, promoting the Library to friends and family, the community and advocating
statewide and nationally for library funding when needed. Mr. Clark normally sends out
emails at times when it is important to lobby officials for Library funding on the state and
national level. As time moves on and things improve, he would be happy to talk more
about the different types of things Board members can do.
Dr. Hayden-Adeyemo was glad Ms. Levine liked the feel of the Library and was glad Ms.
Levine wanted to do more. She welcomed the spirit of loving the library. Board members
of all advisory boards work to make all boards and everything better for the public. Chair
Feldman agreed as he likes to get involved too. Whenever someone volunteers, they
have to almost force their way into get involved because everyone is busy. He suggested
creating a written list of volunteer opportunities so outside of the meeting, the members
could assist. Mr. Clark agreed and commented as time goes on they will expand
programming to the public. Yesterday, he met with the board president on the Friends of
the Library and Ms. Pernicone was explaining about maker activities. One woman on the
Friends board sews, and he asked her to teach Christina. Assistance is always needed
and those types of things like hidden skills could be shared. They want to ensure
programs run smoothly, and Cristina could always use an assistant. More opportunities
will come up in the future.
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Meeting Minutes
Library Advisory Board
Boynton Beach, Florida September 23, 2020
IX. Announcements
Next Library Board Meeting —October 28, 2020—Via Zoom Meeting
X. Adjournment
Chair Feldman announced the next meeting. There being no further business, Chair
Feldman adjourned the meeting at 6:47 p.m.
Catherine Cherry
Minutes Specialist
6
BOYNTON BEACH CITY LIBRARY
FRIENDS BUDGET REQUEST
FY2020-2021
DATES ACTIVITY PARTICIPANTS APPROXIMATE COST
All Year Children's Programming 3000 $ 3,400.00
All Year Teen Programming 1000 $ 3,500.00
Jan-March Adult Reading Club 300 $ 2,500.00
March Baker&Taylor Lease $ 15,900.00
May-August Summer Reading Club 850 $ 5,300.00
July-August AmeriCorps/YS Supplies 500 $ 700.00
All Year Maker Space Activities 6000 $ 7,000.00
GRAND TOTAL $ 38,300.00
**Approved on 10/22/20**
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT
SEPTEMBER 2020
Administrative Services/Public Relations
Library Director attended City Commission meetings, Friends Funding Needs meeting, SEFLIN Search Committee
meeting, Boynton Beach Innovation Space and Cafes Proposal Development meetings, 1st Public Budget Hearing
and Fire Assessment Resolution, Boynton Beach Police Department- Flag Raising Ceremony, CARES Act Review
Meeting, State Library Council Meeting, Schoolhouse Museum Board Meeting, SEFLIN Virtual Conference, Active
Shooter Training, Mayors Initiative Luncheon, Library Advisory Board Meeting, Read Together Committee
Meeting,Town Square&Charlie Pierce History Trail Tour, and FLA Advocacy and Legislative Committee Meeting.
The library also collaborated with ADA and Grants Coordinator, Debbie Majors, to create a display case on the
history of ADA and assistive technologies. This is in the mezzanine by the library entrance for all City Hall visitors
to see.
Customer Service and Circulation Statistics
-. .na. .. __ .
Current Same Month Percentage
Month Previous Year Change
Customer Visits 2,257 7,551 70%
Total Circulation* 8,672 7,120 +22%
Adult Circulation 4,253 3,767 +13%
Young Adult Circulation 375 391 -4%
Juvenile Circulation 21010 1,677 +20%
ILS System Circulation (Print Materials) 6,646 5,845 +14%
... W. .....
EBook Circ (Overdrive, Cloudlibrary) 1,131 555 +104%
eAudiobook Circ (OD, RBDig, CloudL) 177 129 +37%
RB Digital Magazine Downloads 391 336 +16%
Audiovisual this is av of 1,595 1,968 -19%
all age groups, nothing special about
adults
Onecard Cards 5 4 +25%
Number of Reference Transactions 993 632 +57%
Interlibrary Loans Provided 60 0 -
Interlibrary Loans Borrowed 7 2 +250%
_.. ...._
*includes ILS, Ebooks, Freegal and RB Digital downloads.
Curbside Pickup Statistics
Number of appointments made: 17
Di ital Resource and Database Statistics
CurrentSame Month Percentage
Month Previous Year Change
Freegal Streams 826 804 +3%
Freegal Users 17 18 -6% fi
Freegal Downloads 327 21 +11457%
Kanopy Streams 164 85 +93%
_......m......... ._... ...._..... _ _....-
Learning Express Sessions 2010 +100% _
._e_ --—.. _.. ..
Gale Legal 0 2 -100%
Gale Infotrac Sessions 448 409 +10%
Gale Infotrac Retrievals 16 77 -79%
._...m ............�....
Transparent Languages Users 2 10 -80%
.......................... _.
Transparent Languages Sessions 6 26 -77%
... -----. . . ..._ _
Learning Express Job Career Sessions 12 10 +20% i3
Knowledge City Logins 2 - -
Social Media
Current Same Month Percentage
Month Previous Year Change
Facebook Likes (numberofpeople 948 497 +91%
who like the Facebook a e
New Facebook Likes (number of 21 14 +50%
new a e l/kes
Facebook Engagements (sum of all
likes, comments, and shares across all 689 No historical data -
S
-posts for the month available
Twitter Followers (number of
people who follow the Twitter 244 162 +51%
account
New Twitter Followers (number of 7 7
new Twitter account followers
--
Twitter Engagements (sum of all No historical data
likes, comments, and retweets across 120 available _
all tweets for the month
-
Instagram Followers (number of
people who follow the Instagram 625 300 +108%
account
New Instagram Followers
(number of new Instagram account 18 20 -10%
followers)
September 2020 Monthly Report ( Page 2
Instagram Engagements (sum of No historical data
likes and comments across al/posts 254 -
for the monLh2 available
Boynton-Beach.org/city-library
pageviews (pulled from Google 5,918 4,112 +44%
Analytics, this is the number of views
our AbraT website has received
Palm Beach Post Views 280 280
Newsbank} _
Public Computer Usage Statistics
Adult Computer use = 501 Average time per session = 46 minutes
Youth Computer use = 120 Average time per session = 38 minutes
Adult Laptops total use: 71
Teen Laptops total use: 48
Computer Usage total = 621
One year ago = 1,818 (66% decrease).
Public Computer Training Classes
Computer classes temporarily suspended.
Collection Management
Discarded Items = 366
Items Added to Collection = 2,489
Archives Activities
The Local History Archives is continuing to make access to the history of Boynton Beach easier. The digitized
newspapers, available online, include several new titles, including the Boynton Bugle (the Boynton Beach High
School newspaper)for 1939-1940, and the Boynton Hi-Lite (Boynton Beach Chamber of Commerce publication),
1926. Also, the Boynton Beach News Journal is now available through 1977. There are two new displays in the
library, including one spotlighting some of the oral histories conducted with African Americans held by our
collections, and another publicizing the Local History Archives. Our Timeline of Boynton Beach history and Online
Photograph collections (hosted by FIU) continues to expand.
Library Program Report
DIGITAL PROGRAMMING
- Makerspace with Creative Christina
0 1-Minute Video Views (Across all videos): 13
o Post Engagements: 16
o Number of Videos: 2
- BBCL Trivia Time
o Number of Trivia Quizzes: 4
September 2020 Monthly Report I Page 3
o Trivia Participants (across all quizzes): 18
- Coffee Chat
0 1-Minute Video Views: 12
o Post Engagements: 14
o Number of Videos: 1
Virtual Author Event with Doug Alderson
0 1-Minute Video Views: 40
o Post Engagements: 51
o Zoom Registered Attendees (those who registered): 16
o Zoom In-Meeting Attendees (those who actually attended): 14
ADULT SERVICES
- Author Event with Doug Alderson (statistics shown above)
- Adult English Classes (see below for full report from Literacy AmeriCorps volunteer)
YOUTH SERVICES
No youth programming for this month, aside from Homework Help (provided by Literacy AmeriCorps).
TEEN SERVICES
No teen programming for this month, aside from Homework Help (provided by Literacy AmeriCorps).
AmeriCorps Report
AmeriCorps Kids Homework Help Monthly Report
By Olivia Shimkus
September was a great month for the Kids homework help center. The month started a little
slow with school being mostly online and just beginning, so the first week was mostly used for outreach
and lesson planning, as well as helping with the cities online school help program or "Learning Lab,"
which we maintained in the afternoons. We did a lot of work with these kids, far beyond just homework
help. Coming up with activities and forming bonds with those kids after seeing them every day was
awesome. As far as outreach, after creating our flyers and business cards, I (at Madison's approval)
did some outreach in local Facebook groups which I think was very helpful in spreading the word about
what we offer. We also spoke a lot with library patrons doing their online schooling at the library and
at city hall about the services that we offer for support.
Beginning the second week in September, lessons started to pick up. I had a lot of regulars that
would come multiple times a week because they were struggling with the online school format. So, the
parents, students, and I, did a lot of learning together in terms of using google classroom and online
learning platforms. We had a great system where I worked with K-6 and Joe worked with Teens, but
September 2020 Monthly Report i Page 4
since there weren't a ton of teens this month, Joe was more than happy to help me when there were
multiple kids at once. We have 2 sets of siblings where Joe always took one and I always took the
other just to make things easier and more productive.
This month's statistics were as follows: In regards to students K-6, we had 10 new students.
What is encouraging is that every student has had more than one session, which is very promising to
me. These students varied in age with 1 kindergartener, 2 first graders, 1 second grader, 2 third
graders, 1 fourth grader, and 3 fifth graders.
In total I had 41 sessions from 30 minutes — 1 hour, and did just over 26 hours of instruction for the
month of September. I expect these numbers to pick up a lot in October, I've already had a lot of new
inquiries with the school year in full swing.
Most of the homework help has been with Math and Reading, with a few stray science and
spelling assignments. I also have several students that come in specifically for extra math and reading
help (they don't do their homework with me, I just curate extra practice with them at their parent's
request). I have one student in fourth grade who is reading at a first-grade level, so I have been doing
some intensive reading work with him and am already seeing improvements even in just two weeks.
Some of my time outside of student tutoring has been dedicated to logistics like signup sheets and
AmeriCorps records, which we are required to keep. However, most of my time is spent lesson planning
by finding and creating materials for my regular students. I am excited to use my teaching experience
to support my students beyond their homework. The latest research and methods in literacy education
are very important to me, and that's reflected in my lesson planning and tutoring style.
September was a great start to the homework help center and I can't wait to see what October
brings!
AmeriCor s Teens Homework Help Monthly Re ort
By Joe DiConsigho
This month progressed in exciting fashion as students began filing into the homework help
center more and more often. The beginning of the month was still slow like August was, but I
appreciated how this allowed me to ease into the opportunity that this month offered; progressively
getting busier allowed me to cope with the learning curve of this position.
The first segment I'll talk about is the after-school sessions with kids from city officials. These
have been enjoyable and productive most of the time. The kids have been respectful, again, most of
the time. It felt that this program took advantage of our system and our time. Grant it, we don't always
have students during the after-school sessions but when we do, we normally have to leave our office
space and it is rather loud. All of the supervisors are wonderful people and very nice. They know we
have work to do and they respect us, but the kids don't necessarily do the same. If this were to
continue, I wish for them to have more of a structure to the day and prepare activities for the kids
when we are busy instead of us preparing the activities and tutoring students. When there is a bigger
group, perhaps we could separate the kids into groups based on age or by what activity they want to
do. In the future, when I don't feel comfortable in a situation like this or the situation is getting out of
control, I should appeal to the supervisors and library officials who know the kids and the environment
we are in better than I do.
As for my students, there have only been two teens who have come into the library for help.
One student has come twice while the other has come eight times, racking up a total of 16.5 hours so
September 2020 Monthly Report I Page 5
far. With the latter student, I have been helping them with Chemistry and Economics, two subjects
that, admittedly, I have not studied since high school. I've had to review the material on the spot and
prepare quite a bit, but I still find myself proficient enough in the material to help said student. This
student has a severe learning disability, something I haven't worked with before. I do my best to review
the material without giving away answers but the student often ignores my questions and waits for me
to answer the question for them. This is certainly my most trying matter-of-hand and the task that has
had the greatest learning curve. I know I am making progress with them but I think some of the
techniques I have taken towards their tutoring need to be amended to perfect their learning program.
I will continue to plan for and work towards this student's success as I know they are capable of being
a successful student. I believe the factors holding this student back are due to inadequate prior teaching
and mentoring. This student has not learned competent studying and writing techniques, something I
am encouraging them towards by offering tips and tricks that I have learned over my time as a student.
AmeriCor s Adult English Classes Report
By Abbey Van Allsburg
Students:
Of the five lessons I've given, three students have attended: Mary Poppins, Padme Amadala
and Luke Skywalker. Mary Poppins and Padme were the first to meet me, with Mary Poppins being a
beginner student and Padme being an advanced student. Padme drives Mary Poppin to lessons, but
would like to attend one-on-ones with me while her son gets homework help with Joe. In the
meantime, I recommended a book for Padme to read so we can discuss it during a one-on-one.
The following lessons were given to Mary Poppins and Padme:
• First day class: explain class schedule, rules and get to know the teacher/students
• Introductions, spelling names, pronouncing phone numbers/emails, spelling over the phone
• Common Items, location using "on"
• Rooms in the House, location using "in"
Padme brought Luke once to an evening appointment. We worked on the following:
• How to write formal emails to teachers, how to pronounce components of mathematical
equations
Administrative Duties:
A good deal of time during the last week of August and beginning of September were
dedicated to designing a class format conducive to social distancing measures. Normally I would
prefer a beginners and advanced class back to back so students could stay if they pleased for both
lessons, however, I feel the current schedule is best to allow for the maximum amount of students
possible in a day. Requiring students to sign up in advance for lessons allows me to monitor the
number of students per lesson for social distancing.
Signing up in advance may put off some students, but I took time considering the best modes
of communication for my students and decided that giving my library email, office number and
google voice number was best so students could contact me in whatever mode they feel most
September 2020 Monthly Report I Page 6
comfortable. The business card allows for them to take this information home and hold onto for the
year should they need to schedule an appointment.
Clearly, not many students have come for lessons yet. Another AmeriCorps Alumni from the
Boynton Beach Library lent me some of his materials to review. From what I can tell, his lessons in
September were also sporadic, so I do feel that more people will come. It is possible that previously
interested students no longer feel comfortable given the pandemic or have to take on extra work to
support their family due to the pandemic.
Research:
Given I have some free time on my hands, I've been researching the different methods of
teaching ESL as well as observing other ESL classes to understand how I can better help my
students. I've also been learning about the Haitian Culture, as I am not familiar with it.
Other:
At times, I have also been assisting Olivia and Joe with mentoring the after-school kids.
September 2020 Monthly Report I Page 7
UNIQUE MANAGEMENT SERVICES, INC.
CREATED: 09/30/2020. 10:19 PM 7S ACCOiNT STAT R . OR A 494
MS JEANNIE TAYLOR
BOYNTON BEACH CITY LIBRARY
115 N FEDERAL HIGHWAY
BOYNTON BEACH FL 33435
CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY
DATES LISTED: 01/01/1900 TO 09/30/2020
ALL AMOUNTS LISTED
Accounts Submitted 2,582 Dollars Submitted 177,945.00 Dollars Received 23,901.06
Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02
Incorrect Addresses 470 Dollars in Skiptracing 22,484.04 Dollars Waived 13,413.37
Patron Disputes/Suspends 1 Dollars in Dispute 37.00
Accounts in Process 2,111 Dollars in Process 144,454.20
# of Accounts Activated 1,264 Total Activated 93,395.91
% of Accounts Activated 59.88% % of Dollars Activated 64.65%
9/14/2020 UNIQUE MANAGEMENT SERVICES,INC
UNIQUE MANAGEMENT SERVICES, INC.
EXPLANATION OF SUMMARY PAGE
ACCOUNT STATUS REPORT
Left Column
Accounts Submitted: Total number of accounts submitted for collection.
Bankruptcies:Total number of accounts in bankruptcy.
Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue
for quite some time so this number is very dynamic.
Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed
the debt or the Library suspended collection efforts as a result of payment arrangements, mistakes,etc.
Accounts in Process:Total number of accounts being processed through our collection service. This number is arrived at by
subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts
Submitted.
#of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have
returned material, made a payment or a combination of both.
%of Accounts Activated: Percentage of processed accounts that have responded in some way
(#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it
measures the percentage of patrons that have actually responded due to the collection process.
Middle Column
Dollars Submitted: Total dollar amount due from all accounts submitted for collection.
Dollars in Bankruptcy:Total dollar amount due from all accounts in bankruptcy.
Dollars In Skips: Total dollar amount due for accounts with incorrect addresses.
Dollars In Dispute:Total dollar amount for all accounts that have been disputed..
Dollars In Process:Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus
Dollars in Bankruptcy, Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and
closed accounts(not detailed on this report), Its purpose is to show the total dollar amount actually being worked.
Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of
Dollars Received, Material Returned, and Dollars Waived is the remaining balance due by all Accounts Activated.
%of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars in
Process).
Right Column
Dollars Received:Actual money recovered as reported by the Library.
Material Returned:Actual value of material returned as valued and reported by the Library.
Dollars Waived:Actual dollars waived by the Library as reported by the Library.
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