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Agenda12-09-20 r City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: December 9, 2020 Location/Time: via Zoom Meeting 6:00 P.M. eft :// 0 weba r , §§ 1926029 Password = Dial In—(346)248-7799, Meeting ID 858 3192 6029 I. Pre-meeting announcement from Craig Clark, Library Director II. Call to Order—Board Chair—Introduce new Board Member(Alternate)Victor Gaud Cabrera III. Approval of Minutes— Meeting of October 28, 2020 IV. Correspondence and Communications-None V. Public Audience(Individual Speakers Will Be Limited to 3 Minute Presentations) VI. Chair's Report VII. Unfinished Business: Staffing Update-Craig Clark AmeriCorps Program —Jeannie Taylor Career Online High School -Jeannie Taylor VIII. New Business: Library Information Technology Division Overview—Michael Naughton, Library IT Manager LibraryU—Discussion of a new in-depth library tour program in the planning phase List of potential Library volunteer opportunities IX. Library Director's Report/Statistics October 2020 Monthly Report X. Announcements Next Library Board Meeting—January 27, 2021 —Via Zoom Meeting XI. Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND, FOR SUCH PURPOSE, HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED.(F.S.286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE,(561)742-6060 OR(TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. MINUTES OF THE LIBRARY ADVISORY BOARD MEETING HELD ON WEDNESDAY, OCTOBER 28, 2020, AT 6:00 P.M., VIA ZOOM ONLINE MEETING, IN BOYNTON BEACH, FLORIDA Date: October 28, 2020 Location/Time: via Zoom Meeting 6:00 P.M. tp : u �; fi.. om. �/ 50431 Dial In—(346)248-7799, Meeting ID 858 3192 6029 Present: George Feldman, Chair Craig Clark, Library Director Dr. Stephanie Hayden-Adeyemo, Vice Chair, (Arrived 6:06 p.m.) Marcia Levine Jeannie Taylor, Assistant Library Director Elizabeth Sherlock Robyn Boucard Lindsay Karten Absent: Ace Tilton Ratcliff I. Pre-meeting announcement from Craig Clark, Library Director Craig Clark, Library Director, read a statement explaining how the meeting would proceed and how the public could participate. ll. Call to Order— Board Chair Chair Feldman called the meeting to order at 6 pm. III. Approval of Minutes - September 23, 2020 Motion Ms. Karten moved to approve. Ms. Levine seconded the motion. The motion unanimously passed. IV. Correspondence and Communications— None V. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) None. Meeting i u s Library Aviso oerd Boynton Beach, Florida October 28, 2020 1. Chair's Report- None. 1 . Unfinished Business: Staffing pet Mr. Clark announced as of today, the Library is fullystaffed, but as of tomorrow, there will be a full-time vacancy. A full-time LibraryAssociate t is leaving for a new opportunity. AmeriCorps Program —Jeannie Taylor Jeannie I , Assistant Library Director, announced they havethree eri or s volunteers. "Abby" is handling AdultL and is getting peopleo t rfor small classes and holdingor one-on-one ivi u l sessions. "J® " handles the TeenSchool Homework H ! and oll Prep, and "Oliva" handles After School Homework Help for the youth. Career Online Highcool Taylor explained the Career Online High School has three students enrolled working towards their high school diploma and two students are the prerequisite program. Two oft e three in the high school program areor than halfwaythrough. er is a lot of interest and she receives inquires . Dr. Hayden-Adeyemo noted someone inquired about 's and askedif the Library hes anything for GEDs. Mr. Clark explained only have resources to help students study for GED exams. Vill. New Business: Youth Library i — Kat Green, Senior Librarian, Youth Services Mr. Clark renounced s_ Green was with the l for jut over a year. Ms. Green explained the YouthServices Department provides a collection of resources and programs. II cton is divided into easy picture booksfor read aloud tori s, easy reader boos for children j st learning to read, juvenile ficti p teen fiction and a non- fiction collection, which covers alle s, from in i readers to teens. The collection is age dividedso a student of any age couldlook up the subject h y want from one place. The Library has an interpersonal relationship wit the patrons and community and their programs focus on buildingpositive relationships n rin in in entire families and introducing o crafts, STEM programs, holiday therned activities and further services. Library staff s held digital story time very week beforethe move and theye audience, but when she issued the summer reading sign-up sheet, they had Meeting Minutes Library Advisory Board Boynton Beach, Florida October 28, 2020 ................. participants, mostly between six and ten years old. The program is an incentive program and a way to gather community statistics, As youth sign up, they ask for their age and school information and it is a way for students to receive incentives, such as prizes or raffle tickets, for reading over the r® When she reviews which school the students were enrolled in when they signed up online compared to in-person sign up from prior years, there was a big difference. The audience online is very different than in person and there were very few students that came in to pick up their prizes. Staff is trying to bridge that gap. Ms. Green explained there has been a Read for the Record table outside her office for a week, with take home crafts and 40 crafts kits were taken home int past few days. The AmeriCorp program was and to have is operates by appointment and the audience is always growing, Staff reviews what resources they have tooffer patrons and thenaddsthem, One of the great things about being a city library, versus a county library, is staff can shape the collection based on the specific needs oft Community. Staff looks forward to the return of programming. "Bianca" is taking the lead and looking at an ADA accessible recording booth for the Virtual Zone, There are a lot of youth already recording use and embarking on a lot of entrepreneurial activities on their own. The recording booth will have good editing software and superior microphones and patrons can use the booth for story time and green screen projects. Ms. Green has been asked out early literacy its and she noted, statistically, schools in Boynton and Galaxy need assistance inthis area. Vice it Hayden-Adeyemo asked if staff had activities that could be conducted via web conferences and/or Flipgrid, but there is a lot of free programming. Ms. Green explained they would like to have those activities and ArnerrCorps offered digital services. The Library's biggest barrier as a. library, versus a school, is that school is required so the question of resources is not how to convince the youth to use them it is what resources can they get for the guaranteed group of people they will have. The community views the Library as a brick and mortar source of information. It is a challenge trying to get people to access the services they have. They would love to offer a Path to College and hold an entire workshop. They have set it up, and they have done similar things, offering cash and incentives, but when it is primarily digital, they have trouble getting the message out to those who would most benefit from it. Dr. Hayden-Adeyemoto ught they would have to instruct the patron and have a catch to pull in that age group. She thought focus groups and think tanks could be helpful to even target two activities. to would love to reassess and strategize with promoting and training the public to expect these services, Chair Feldman asked if optimum performance at the Library would increase state funding, Mr. Clark explained it was not performance based; it was based on the local government's investment in their library. The more the City increases the Library's budget, the more 3 Meeting Minutes Library Advisory Board Boynton Beach, Florida October 28, 2020 State Aid the Library would receive. The LSTA funds from the Federal Government has nothing to do with Library funding. Ms. Sherlock asked if there was a lot of interest in 3-D printing and learned most of the interest comes from people who did not live in the area. They were seeking the information and found it online. Once in-person programming returns, the best feature about 3-D printing is learning the associated software, coding skills, and artistic features. The printing is accessory to learning the software, most of which is open source. Mr. Clark explained the Library is getting a second 3-D printer with grant dollars the Library received which is part of the Makers Space currently being developed. They will allow people to book time for the printer and they will be shown how to use it in the presence of a staff member. In the next six months, they will increase marketing the printers. Chair Feldman asked if staff could film a training session for the printers and include it as part of the Makers Space. Mr. Clark advised they could. The new model the Library is purchasing is an updated model. Ms. Karten asked how intertwined the library was with the local public schools. Ms. Green agreed there should be coordination. She thought it was a struggle and it worsened from COVID, but it was one of her long-term goals. Libraries have a difficult time getting the required reading lists from the schools. One advantage staff had was the Library's AmeriCorps volunteers because several of them have friends in the schools. Ms. Karten suggested contacting the PTA, and volunteered to help in this regard. These are the type of parents that would take their children to the library. Mr. Clark commented they could speak at the PTA meetings as outreach in the future. Historically, it has been difficult getting into Palm Beach County Schools because they are test driven. They had some luck in the past with outreach programs and advertising the Summer Reading Club. He has a contact with a school library in the County and he thought there may be an opportunity to work with them. Ms. Green explained the Library has a lot of homeschoolers visit. Facebook was also great for homeschoolers as many homeschoolers sign up for summer reading. Vice Chair Hayden-Adeyemo noted many teachers are overwhelmed and many schools have literacy coaches. She thought the Library has many things listed on the website, but not the list of main core school zones in their zip codes for the City Library. The Vice Principal would be the one that develops curriculums. She was optimistic the long-term vision of the Library would serve the City's needs. Ms. Green explained they want to have the things the schools did not have. Ms. Karten thought the resources were needed more now. Consider and vote to merge the November and December 2020 Board Meetings (Due to holidays)to be held on Wednesday, December 9, 2020, at 6:00 pm. 4 Meeting Minutes Library Advisory Board Boynton each, Florida October 28, 2020 Mr. Clark explained the Board does combines the November and December meetings every year. it Feldman advised he would be out of town and Vice Chair Hayden- Adeyemo could run the meeting in his stead, Motion Ms. Levine moved to approve merging the meeting. Ms. Karten seconded the motion. The motion unanimously passed. The next meeting is December 9, 2020, online at 6 prn. Friends of the Library annual Donation for Library programming in FY 20/21 Mr. Clark shared the importance of the Friends group that raised a It of money over the years, The Library submits a budget to the Friends each year and their Board has been generous and approved it. There was a form in the meeting materials reflecting they funded out $35K. The Library does not have a normal programming budget and they raise money by selling used books. It is a nice chunk of money they do a lot with. He publicly thanked them for their generosity and their time in raising those funds. Ms. Sherlock used to volunteer for the Friends. Usually they have jewelry they bring in for Christmas. Mr. Clark explained this year they will put up a Friends Holiday Table after Thanksgiving. There will be two tables this year. Any members having items they may want to donate were encouraged to do so. Jewelry was a popular donation as were new unused items and any gift-type product. . IX Library Directors Reportl5tatistics September 2020 Monthly Report Mr.Clark noted last month, in September 2020,88%of the circulating its were checked out on the self-checkout system and staff did an amazing job teaching patrons he to use the technology. There would soon be new features added to the system. Mr. Clark not 88% is very successful. Ten years ago, when they had self-check, it was only used 10% to 12% of the time, Ms. Boucard inquired about the account status report and the 470 incorrect addresses. She asked if they have email addresses. Mr. Clark explained the service they use utilizes skip tracing through the post office. and they work with the post is address system. They will track the addressee down and send them a letter. The Library pays Unique Management $8.95 per record. When the record is sent to the borrower, a $10 administrative fee is added to the patron record. It is a revenue neutral transaction. it Feldman asked how often they check addresses and learned they update addresses continuously. Ms. Taylor confirmed they did so as long as the account was open. A key component of skip tracing is one's Driver's License number. 5 Meeting Minutes Library Advisory Board Boynton Beach, Florida October 28, 2020 ....................... .......... Ms. Sherlock noted at the last meeting, there was supposed to be a list of volunteer opportunities forte Board members. Mr. Clark advised he had not had time to compile the list, but one will be provided in December. Ms. Levine did not know how the Library interacts with other it boards or agencies. She noted she is Vice Chair of the Arts Commission and there are exciting programs coming up pertaining to the downtown redevelopment.The Cultural Center was renamed the Civic Center and there is already talk out incorporating schools and learning programs there. She thought there was a way for the Library to get involved. She noted Artist Sonja Sanchez will exhibit three upcycled dresses int Civic Center and she thought the Library may have books on recycling, or upcycling and fashion as part oft exhibit. In March the is the International Kinetic Art and Symposium, which is a biennial event, and there may be a way for the Library to get involved. Mr. Clark explained they partner with the public arts programs via the Public Art Manager, which the position is currently vacant, but the Library could have book displays out different types of art and publish a bibliography of different resources. Ms. Taylor not in the past, when they were on the Avenue, there was a lot of foot traffic in the Library and during the event. They would be happy to put a display together. Vice Chair Hayden-Adeyemo commented the Library Could have an Art Walk and asked if there was art at the Library. She advised she would register if there was Zoom meeting to hold these events. Ms. Levine explained the is a socially distanced indoor and outdoor exhibition and she would bring up Zoom capabilities at the next Arts Commission meeting. Vice Chair Hayden-Adeyemo thought a drone view could be used. Ms. Levine explained they would be installing larger outdoor kinetic pieces shortly. There is a rolling installation to finish working towards the March event date. The piece on Seac Boulevard and Ocean Avenue was already installed, which is the major piece. As the Arts Commission is signing contracts for the outside pieces, they are being installed. Mr. Clark noted they installed several public art pieces in the Library, which he anticipated would be part of the program. Ms. Levine explained it would not be part of the kinetic event, but it would be on the public art map. X Announcements Next Library Board Meeting — December 9, 2020—Via Zoom Meeting I. Adjournment Chair Feldman announced the next meeting. He thanked all for attending and wished all a Happy Thanksgiving. The meeting was adjourned at 6:59 pm. Catherine Cherry Minutes Specialist 6 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT OCTOBER 2020 Administrative Services/Public Relations Library Director attended City Commission meetings, Operations Meeting, BBTS Standing Campaign Meeting, SEFLIN Executive Committee meeting, SEFLIN interviews, Nova Executive Director Search Committee meeting, Schoolhouse Museum Board Meeting, Library Advisory Board Meeting, Read Together PBC Committee Meeting, Little Libraries meeting, and FLA Advocacy and Legislative Committee Meeting. The library team also did a training on using the Stratus iPad Sign Language Remote Service with Debbie Majors, ADA and Grants Coordinator, and AED Training with the City Fire Department. Customer Service and Circulation Statistics Current Same M f � onth Percentage Month Previous Year Change ...... Customer visits 3210 8565 -63 Total Circulation* 10305 7476 +38 Adult Circulation 5244 4305 +22 Young Adult Circulation 331. ..m_ ... 287 +15 . .............................._ Juvenile Circulation 2219 1397 +59 ILS System Circulation (Print Materials) 7816 6008 ' +30 _. .. .�..� _. .......�._e....� .�. EBook Circ (Overdrive, Cloudlibrary) 1237 620 +100 eAudiobook Circ (OD, RBDig, Cloudl-) 408 174 +134 F RB Digital Magazine Downloads 438 314 +39 Audiovisual 2159 2035 +6 Onecard Cards 0 4 -100 Number of Reference Transactions 729 407 +79 Interlibrary Loans Provided 83 100 -17 Interlibrary Loans Borrowed 71 4 +325 *includes ILS, Ebooks, Freegal and RB Digital downloads. Items Checked Out on Selfcheck Kiosks • Total Circulation in KORA: 5,283 • Items Checked Out on Kiosks: 4,675 • Percentage of Items Checked Out on Kiosks: 88% Curbside Pickup Statistics • Number of appointments made: 15 Meeting Room Usage Statistics Number of reservations: 125 people Digital Resource and Database Statistics �w. ... ... Current Same Month Percentage Month Previous Year Change Freegal Streams 701 462 +52 1 .. Freegal Users (new) 6 21 -71 ro .....�..... - .... -..... Freegal Downloads 406 329 +23 Kanopy Streams 214 101 1 +112 Learning Express Sessions 74 40 +85 Gale Legal 10 31 -68 __ Gale Infotrac Sessions 285 192 +48 Gale Infotrac Retrievals 14 34 -59 Transparent Languages Users Not available 6 - Transparent Languages Sessions ( Not available 35 -- _� �.... _..� Learning Express Job Career Sessions 71 37 +92 wM Knowledge City Logins 3 ( - __ _ .... - -- ?............. Social Media Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people who like the Facebook a 956 515 +86 New Facebook Likes (number of 8 19 -58 new page likes i Facebook Engagements (sum of all likes, comments, and shares across all 400 No historical data - osts for the month available Twitter Followers (number of people who follow the Twitter 249 185 +35 account New Twitter Followers (number of 5 7 -29 new Twitter account followers Twitter Engagements (sum of all No historical data likes, comments, and retweets across 66 available _ all tweets for the month October 2020 Monthly Report I Page 2 ......... .___..a. Instagram Followers (number of people who follow the Instagram 644 273 +136 account New Instagram Followers (number of new Instagram account 19 11 +73 followers Instagram Engagements (sum of No historical data likes and comments across all posts 155 available _ for the month € Boynton-Beach.org/city-library pageviews (pulled from Google 6538 6558 0 Analytics, this is the number of views j our librar website has received Palm Beach Post Views 643 340 +89 Newsbank Public Computer Usage Statistics Adult Computer use = 734 Average time per session = 44 minutes Youth Computer use = 211 Average time per session = 44 minutes Adult Laptops total use: 79 Teen Laptops total use: 84 Computer Usage total = 945 One year ago = 1,708 (45% decrease). Public Computer Training Classes Computer classes temporarily suspended. Collection Management Discarded Items = 1009 Items Added to Collection = 1212 Archives Activities The Local History Archives continues to serve the Boynton Beach community by providing increasing access to collections to further educate people about the history of our communities. This month, we have added a significant number of photographs to be available for online access. Included are many scans from the historian Mary Linehan's slide collection, including several rare images of Poinciana School from 1942 and 1962, Lantana Ostrich and Alligator Farm in 1925, and businesses in the area in 1946. Library Program Report DIGITAL PROGRAMMING - Makerspace with Creative Christina 0 1-Minute Video Views (Across all videos): 10 o Post Engagements: 7 o Number of Videos: 1 October 2020 Monthly Report I Page 3 - BBCL Trivia Time o Number of Trivia Quizzes: 2 o Trivia Participants (across all quizzes): 3 - Coffee Chat 0 1-Minute Video Views: 33 o Post Engagements: 24 o Number of Videos: 1 - Virtual Event with Delray Medical Center o Zoom Registered Attendees (those who registered): 27 o Zoom In-Meeting Attendees (those who actually attended): 14 - Sleepy Storytime with Youth Services 0 1-Minute Video Views: 3 o Post Engagements: 6 o Number of Videos: 1 ADULT SERVICES - Event with Delray Medical Center (statistics shown above) - Adult English Classes (see below for full report from Literacy AmeriCorps volunteer) YOUTH SERVICES - Read for the Record Take Home Craft o Number of Programs: 4 o Participants: 73 - Homework Help (Child) o Participants: 50 - Sleepy Storytime (stats above) TEEN SERVICES - Homework Help (Teen) o Participants: 23 October 2020 Monthly Report] Page 4 AmeriCorps Report AmeriCor s Kids Homework Heig MonthlyReport By Olivia Shimkus The ball has really started rolling here at the homework help center in October! We are starting to get busier as school comes into full swing. The sessions are also becoming longer and more involved as students get deeper into the school year and have more assignments. One thing that has thrilled me is every single one of my students has done at least two sessions. This shows me that learners and parents are enjoying their time and find it useful enough to where they want to come back. I also have about 6 students that come consistently at least twice a week, every week. I really love getting to know them and seeing them progress. The parents tell me they see a big difference and their teachers do too. Online schooling has been a challenge for a lot of my learners so I have done a lot of research and help with navigating online systems and platforms like google classroom, RAZ 4, and iready. This has been a learning process for me as I am new to the world of online teaching, but it is awesome seeing what teachers can do for their students online! This month's statistics were as follows: In regards to students K-6, we had 8 new students and 7 returning students. The new students varied in age with 1 kindergartener, no first graders, 1 second grader, 2 third graders, 2 fourth graders, and 2 fifth graders. In total I had about 50 sessions from 30 minutes — 1 hour and did just over 30 hours of instruction for the month of September. I have also helped a lot around the library casually with some students with quick questions and online schooling problems like logging into classrooms and using online platforms. I've also become a master at the password reset process at Palm Beach county schools because I've run into that issue a lot! In total, I have served 18 students in official sessions and dozens of others with quick questions and technical help. Just to give a snapshot, I have served 2 kindergarteners, 2 first graders, 2 second graders, 4 third graders, 3 fourth graders, and 5 fifth graders total. Year to date I have provided 86 sessions with a total of 56 hours of instruction. I expect these numbers to increase even more as word of mouth increases and more students return to in person learning. Most of the homework help has been with Math, Reading and Writing. I also have several students that come in specifically for extra math and reading help (they don't do their homework with me, I just curate extra practice with them at their parent's request). This has been very important to me as I've been doing a lot of research on the best ways to teach these methods. I also have two students who are recent immigrants and have been helping them with English skills as well as their homework. This is exciting for me as I have taught English as a second language in the past and it is something I am very familiar with. I continue to spend some of my time outside of the center hours doing paperwork and logistical tasks like sign-up sheets, but it is mostly spent putting together individualized materials and learning plans for my regulars! I continue to take great pride in providing homework help and tutoring with passion and I am excited for what November holds. October 2020 Monthly Report I Page 5 AmeriCor s Teens Homework Help Monthly Report By Joe DiConsiglio Though I did not have many students this month, the students I did have, came in regularly. In October, I tutored 2 kids and 3 teenagers for a total of 23 sessions over 26 hours. The reason I tutored 2 kids is because Olivia had a few days where she was backed up with students and I had no one to work with. When this happened, twice, I worked with the students and continued to when they came back days later. One of the kids comes in consistently and I have worked with her several days over the last three weeks. Most of her work is reading based so it has provided me with good practice to ask the student reading comprehension-based questions. With all of my teenage students, it is still a struggle to get them to not rely on my giving them the answers. I will continuously ask questions and most of the time they do not answer. They want me to give them the answer which, as I have learned more from the position, I try not to do. Instead, I ask a series of questions which lead the student closer to the answer without me giving it away. All in all, the enthusiasm about the homework help sessions at the library is high. There are few students but all of those who come are invested in receiving help and are very grateful. AmeriCor s Adult English Classes Re ort By Abbey Van Allsburg Students: Since September, I've officially gained 3 new students! Kanga, Piglet, and Winnie the Pooh. When I met Winnie the Pooh for the first time, Winnie stepped into the room and announced it was about time to study and take the GED! Winnie comes in twice a week and together we work on the Language Arts portion of the GED. Winnie knows how to read, but needs help with vocabulary. So far, the GED lessons have covered the structure of the GED and story plot and characterization vocabulary. Winnie then invited Piglet to come along for the lessons. Piglet is shy and has only been to one lesson so far, but she seemed excited to come back so I'm excited to get to know her better. Kanga will work with me while her son, Roo, is getting homework help from Olivia. Kanga, at the time, was taking an online course (I believe it was a pre-GED study guide?) and wanted help navigating the GED. Kanga's ultimate goal is to further her education and get a pay raise. As it turns out, Kanga already has her high school diploma! I've been helping Kanga navigate college websites and find a program that fits her needs. All in all, I had a total of 17 sessions with students in October. In addition to the students above, two people have called or stopped by specifically to ask about the ESOL program. I hope to have more students stopping by in the near future! Other projects: Earlier this month, the AmeriCorp volunteer tutoring ESOL at Mandel Public Library reached out to me on the possibility of producing English-for-beginners videos for both libraries to post on their YouTube pages. We have met to discuss the potential topics and for such videos, but have not yet started filming. The hope is to make professional videos that students can learn from on their own or in conjunction with Library English classes. October 2020 Monthly Report I Page 6 UNIQUE MANAGEMENT SERVICES, INC. CREATED: 11/01/2020 8:09 AM WB ACCOIMT STATUS REPORT PAGE- 494 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 10/31/2020 ALL AMOUNTS LISTED Accounts Submitted 2,590 Dollars Submitted 178,850.89 Dollars Received 24,320.06 Bankruptcies 1 Dollars in Bankruptcy 10.00 Material Returned 45,792.02 Incorrect Addresses 470 Dollars in Skiptracing 22,342.07 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,118 Dollars in Process 145,457.11 # of Accounts Activated 1,266 Total Activated 93,666.90 k of Accounts Activated 59.77% % of Dollars Activated 64.39 9114/2020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES,INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies:Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies.Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. #of Accounts Activated,Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated., Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage Is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted: Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts In bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars In Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed- This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report). Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In Process). Right Column Dollars Received-.Actual money recovered as reported by the Library. Material Returned:Actual value of material returned as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library. https://Web.unique-mgmt.com/help_files/Summary.asp