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Agenda 12-01-21City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: December 1, 2021 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. I. Call to Order — Marcia Levine, Board Chair II. Approval of Minutes — Meeting of September 22, 2021, (October — no quorum) III. Correspondence and Communications IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair's Report — Marcia Levine, Board Chair VI. Unfinished Business: Staffing Update - Craig Clark Career Online High School Program - Jeannie Taylor ARPA Grant Application — Technology Training for Entrepreneurs and Career Advancement for $93,084 Social Worker Intern Program — Jeannie Taylor VII. New Business Orange Boy Library Marketing Software — Maddi Kjosa, Marketing & Outreach Manager LibCal Library Program Calendar Software - Maddi Kjosa, Marketing & Outreach Manager Author Program Policy/Local Self -Published Books VIII. Library Director's Report/Statistics September & October 2021 Monthly Reports IX. Announcements December 2021 Library Programming Next Library Board Meeting — January 26, 2022 X. Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND, FOR SUCH PURPOSE, HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED. (F.S. 286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE, (561) 742-6060 OR (TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITYS WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. MINUTES OF THE LIBRARY BOARD MEETING HELD ON WEDNESDAY, SEPTEMBER 22, 2021, AT 6:00 P.M. IN COMMISSION CHAMBERS, CITY HALL, 100 EAST OCEAN AVENUE BOYNTON BEACH, FLORIDA PRESENT: Marcia Levine, Chair Dr. Hayden, Adeyemo George Feldman Ace Tilton Ratcliff Lindsay Karten Robyn Boucard ABSENT: Elizabeth Sherlock Craig Clark, Library Director Jeannie Taylor, Assistant Library Director I. Call to Order — Marcia Levine, Board Chair Chair Levine called the meeting to order at 6:05 p.m. Il. Approval of Minutes — Meeting of August 25, 2021 Motion Dr. Hayden-Adeyemo moved to approve the minutes as written. Mr. Feldman seconded the motion. The motion passed unanimously. 111. Correspondence and Communications Dr. Hayden-Adeyemo stated she is on the Education and Youth Advisory Board and attended a special meeting for a Pumpkin Carving event fundraiser to help support awards such as the Bob Borovy Award. Depending on how many hours students volunteer for at the Library they are prospective recipients. The event is on October 16th. She thought the Library would be a good participant. Anyone can register and submit a pumpkin to be judged. She noted the Education and Youth Advisory Board has made strides with marketing and being more visible in the community, the same as the Library. She recalled the Library wanted to be the nebulous of City Hall. Mx. Tilton Ratcliff asked if there any written information about it and learned the Board is shoring up advertising the basic information. There is a flyer that is already out about the Fall Festival event at the Intracoastal. Dr. Hayden-Adeyemo commented it would be good for the Board to be present. Meeting Minutes Library Board Boynton Beach, Florida September 22,2021 Mr. Feldman wanted to speak about his visit with Creative Edge. He met Christina Graves with his friend, who is an architect, and they were both overwhelmed with the technology. There was much to do and learn and it is an enterprising situation. It is not open to youth under 18, but he thought it was going to be a very popular addition. He commended who ever had the vision to bring it forward and he was proud. Dr. Hayden-Adeyemo noted the Library hosted Third and Fifth Bank in one of the Library rooms and four individuals who attended. They wanted to know how to better reach the community at large and what was the best time to have information sessions. She queried how they can partner with them to bring people out to the Library. She commented the rooms are being utilized for events like that, but people were not attending. She commented it goes back to the marketing and when is the best time to have an event for City residents. She noted Saturday's are busy. Mr. Clark explained Maddie Kjosa heads that program. They advertise the programs. She is really good at programming and will try different times and feel things out. (Ms. Boucard arrived at 6:93 p.m.) Ms. Boucard visited the Library last week and bought her grandson. They had a great time in the Little People's room playing tic tac toe. It felt good being in that environment after so many years. She thought the company did a beautiful job with the Library. IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) Dr. Hayden-Adeyemo commented they talked about an Ambassador/show your face board and noted they have a lot of events on Saturday. The last event she attended, the Library was there, but she did not see a table for any other Boards and she did not know if that is something the City does collectively. She mentioned that was how she saw the Library moving forward. If there is an event, they can attend. She saw a church passing out water. She feels the division in four areas of the City and all have been affected by COVID, but she thought there was not enough knowing who your neighbor or know who your Board is occurring. She thought the Library and Education and Youth Advisory Board have synergy. People come and show up to the meeting, but it is a wrong meeting. Even though there is so much information everywhere, the public is missing it. People come to a Saturday event and then there is no follow up. Chair Levine asked Mr. Clark to speak about how the City Marketing and the CRA interface. Mr. Clark explained the CRA holds some events and the events staff knows about, they try to participate in. They are all on the City's website, and anyone can view them 24 hours a day, seven days a week, 365 days a year. If something is listed they are interested in and you think the Library should be involved in, the members can forward it to the marketing department. The Library had a table at the MLK event. The one before was the CRA Night Market, but it was too short a notice. The next event will be Pirate Fest. The Youth Department is in contact with the CRA event and the Library E Meeting Minutes Library Board Boynton Beach, Florida September 22, 2021 will remain open that day. Mr. Clark was unsure they could staff the event outside because there are only two employees that work on Saturday. Half the employees work on Fridays and half work on Saturday. Dr. Hayden-Adeyemo recalled the setup of the Library and the proposed cafe. She thought it would have been great to have a book and talk, or drink and talk at the Light the Night. Because she was so obstinate about changing the Library, she is at a point in her grief process she can move forward, and find positive ways to ramp up what they have and attract people. She thought at the Pirates Fest, they could come and see the treasures we have in the Library to get foot traffic in. Mr. Feldman thought Dr. Hayden-Adeyemo ideas where great and suggested she take the initiative and write them all down, so they can get it together. He commented he would like all the information to review. Dr. Hayden-Adeyemo stated it was already on record. Mr. Feldman thought if Dr. Hayden-Adeyemo wants to do something with social media or contact the marketing person via email, they can discuss it at the next meeting. Dr. Hayden-Adeyemo commented they were supposed to have a restaurant, but they do not. Mr. Feldman advised this may not be the correct forum for her ideas. Dr. Hayden-Adeyemo noted the Education and Youth Advisory Board had special meetings. She thought the Library Board should have a working meeting to brainstorm. Many people on the Board participate in things, but she did not want the Board to become stale. Mr. Feldman commented the lag time between the Library being built, the objections she had, and now she is excited about joining in, so he can look at it and put it on an agenda for a future meeting. Dr. Hayden-Adeyemo requested a special meeting. Chair Levine explained the Art Advisory Board had a special meeting, and it was quite a bit of work and coordination. It required permission by the City Commission. She thought maybe the procedure for that Board is different. For the Education and Youth Advisory Board, they looked at schedules and then held a meeting. V. Chair's Report — Marcia Levine, Board Chair Chair Levine had no report this month. VI. Unfinished Business: Staffing Update - Craig Clark Mr. Clark is still in the process of hiring a Library Page position as they stili have not found the appropriate person. He will interview additional candidates. Otherwise they are fully staffed. Career Online High School Program - Jeannie Taylor Ms. Taylor explained they have received 10 scholarships from the State and they will have another student scholarship interview tomorrow. The person who got a scholarship 91 Meeting Minutes Library Board Boynton Beach, Florida September 22, 2021 last month completed her 30 -day probation and completed two classes. Currently, there are four students in the high school program. The criteria is the student has to be an adult and a Library card holder. Ms. Boucard noted at a prior meeting, a woman from another country approached her. Ms. Taylor explained they have had people from other countries participate before and one already graduated. Sometimes it is expensive to get their transcript or have the information and sometimes it is easier to just start over from the beginning. That person was very successful completing the program and is doing quite well. ARPA Grant Application — Technology Training for Entrepreneurs and Career Advancement for $93,084 Mr. Clark explained the Board discussed the grant last meeting in detail. He advised Friday is the first meeting to discuss awarding the $6.2M the State Library has. There are over $8M in competitive grants, and the Library is one of them. The City is requesting $93,084. The scholarships will be awarded between Thursday and Friday. This is the first year ARPA Grants are available due to COVID. The grant period is October 1, 2021, to September 30, 2022. The Library manages their own grants. The grant has to be expended by September 30, 2022, and be used for what was in the grant application. There was information in the minutes they talked about hiring a full-time person to teach different types of classes to the public, anywhere from Microsoft office products, Quick Books and small business type programs. Staff will work with that person to develop a curriculum. If successful, staff may be able to hire a full-time person next year. Dr. Hayden-Adeyemo liked the idea to link it with the Career Online High School which would create a smooth transition after high school. She hoped it would help to obtain funding next year. VII. New Business 2022 State Aid Application estimated amount $52,257 — Craig Clark Staff was getting ready to submit the above application. There is an October 15t deadline. Mr. Clark explained it is an annual application they submit for operating grants. A 1963 law, allows public libraries to split a pot of money. The estimated amount was noted above. They set that aside for technology needs such as computer and laptop replacements. After submitted, the Library usually receives notification in February of what the actual award is. Dr. Hayden-Adeyemo noted there is a TV -type device displayed outside of the Youth Department and asked if the Library would purchase them. Mr. Clark responded the City purchased them, but the Library Marketing Manager manages the content. Social Worker Intern Program — Jeannie Taylor Ms. Taylor stated the Library started the Social Worker Intern Program this past week. The intern's name is Irini Gudigi and she is starting her Master's degree in Social Work and is supervised by a licensed social worker whd will spend time with her when she is 0 Meeting Minutes Library Board Boynton Beach; Florida September 22, 2021 here until she gets more familiar with what she is doing. She is present every Wednesday and Thursdays for full days to meet with individuals who may need resources. It is advertised on the Library website and social media and whatever outreach they have. She sits in the Library public area and there is a sign there saying what she is there for. She has to be visible to the public. She is in a semi private area and assists mostly with resources such as food stamps and homeless services. Ms. Boucard asked if there are any other advertisements ongoing in the surrounding area so the public would know this service is offered at the Library. Mr. Clark explained there is a sign and a display. She sits in front of the windows by the large print books near the computers. It is a service for adults so it is located upstairs. There is an intake application for services and they will post it on the website. Just like Career Source individuals who is present on Tuesday, staff wants them to be visible so people can see they are there if needed. The CareerSource representative is very popular There is a sign and word of mouth gets out. The Library has the same type of sign and the word gets out. She is only there one day but there is a sign with the times she is there. Dr. Hayden-Adeyemo noted City residents pay bills on the first floor and asked if there was a better way to share the information. Mr. Clark explained there is a sign that the Library is upstairs by the main entrance and they advertise programs on the monitors by the Information Desk and by the Youth Library. There is a sign that says Adult Library on the second floor and Youth Library on the first floor VIII. Library Director's Report/Statlstics August 2021 Monthly Report Circulation is steadily increasing and many of the online databases and digital resources are increasing and some are not. People are getting out more and may want to visit the Library as opposed to reviewing items online. All is moving in the right direction. Chair Levine noted she visits the Library and there are always people around. IK. Announcements October 2021 Library Programming Next Library Board Meeting — October 27, 2021 Mr. Clark left programming information on the dais which he reviewed. Mx. Tilton Ratcliff thought it was great and that there are incredible programs for teens and kids. Sometimes the meetings can feel like they are beating on the Library, but they thought it was special. The City has an incredible Library and they was excited to see all of it. Chair Levine thanked Mr. Feldman for bringing up the Creative Edge. She mentioned it to a lot of people. Many individuals want to use the Cricket machine and she wants to take the tour. She hoped the Library would receive the grant. Chair Levine announced the next meeting. 5 Meeting Minutes Library Board Boynton Beach, Florida September 22, 2021 Dr. Hayden-Adeyemo thought they updated the attendance policy. There is specific language regarding illness and death in the family regarding absences. X. Adjournment Motion Dr. Hayden-Adeyemo moved to adjourn. Ms. Karten seconded the motion. The motion passed unanimously. The meeting was adjourned at 6:48 p.m. Catherine Cherry Minutes Specialist 0 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT SEPTEMBER 2021 Administrative Services/ Public Relations Library Director attended City Commission meetings, Public Budget Hearings, Leadership Administrative Team Meeting, Schoolhouse Museum Board Meeting, 2021 State Library Council Meeting #3, and ARPA Grant Reviews. The library celebrated Library Card Sign -Up Month with a city proclamation, BINGO sheet contest, and special book display centered around the 2021 theme. Additionally, the library celebrated Hispanic Heritage Month and Deaf Awareness Month with themed displays. For Deaf Awareness Month, the library partnered with the City Office of Accessibility to host two programs for Deaf Awareness Month: an International Day of Sign Languages Celebration on September 23, and a Signing Storytime on September 29. Signing Storytime was picked up by the Gateway Gazette/Sun Sentinel and featured on the front page of their October 6 issue. The Friends of the Boynton Beach City Library had 24 volunteer hours in September. Customer Service and Circulation Statistics Current Month Customer Visits Adult 3,330 Customer Visits Youth 1,153 Total Circulation* 10,851 Same Month Previous Year Percentage Change 2,257 (both) 99 - - 8,672 25 Adult Circulation 4,658 628 4,253 10 Young Adult Circulation 375 67 Juvenile Circulation 3,591 2,010 79 ILS System Circulation (Print Materials) (Total items checked out kiosks and others in-house) 8,890 4,811 88 6,646 34 Checkouts on Kiosks Items Checked Out at CR Desk RFID Pad 4,010 20 N/A - EBook Circ (Overdrive, Cloudlibrary) 1,200 1,131 -1 eAudiobook Circ (Overdrive, CloudQ 281 177 391 59 -66 Overdrive Magazines 133 1,553 Audiovisual 1,595 -3 Users registered 263 217 21 Online user registration 54 - - Onecard Cards 3 5 -40 Number of Reference Transactions I 1,154 1 993 1 16 *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics • Number of appointments made: 11 • Number of appointments picked up: 11 • Number of no-shows: 0 Digital Resource and Database Statistics Current Month Same Month Previous Year Percentage Change -19 Freegal Streams 664 1 823 Freegal Users (new) 1 1 0 29 Freegal Downloads 422 327 164 Kanopy Streams 210 28 Learning Express Sessions 18 20 -10 Gale Legal 5 137 0 448 - -69 Gale Infotrac Sessions Gale Infotrac Retrievals 24 16 50 Transparent Languages Users 14 2 600 Transparent Languages Sessions 26 6 333 Learning Express Job Career Sessions 10 12 -17 Knowledge City Logins 3 0 - Boynton-Beach.org/city-library pageviews (pulled from Google Analytics, this is the number of views our library website has received) 4,329 5,918 -27 Palm Beach Post Views (Newsbank) 642 280 129 Social Media September 2021 Monthly Report I Page 2 Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people who like the Facebook a e 1,095 948 16 New Facebook Likes (number of new p2ge likes 15 21 -29 September 2021 Monthly Report I Page 2 Facebook Engagements (sum of all likes, comments, and shares across all 430 689 -38 costs for the month; Twitter Followers (number of people who follow the Twitter 302 244 24 account) New Twitter Followers (number of new Twitter account followers 5 7 -29 Twitter Engagements (sum of all likes, comments, and retweets across 79 120 -34 all tweets for the month Instagram Followers (numberof people who follow the Instagram 881 625 41 account New Instagram Followers (number of new Instagram account 19 18 6 followers Instagram Engagements (sum of likes and comments across all posts 212 254 -17 for the month) Public Computer Usage Statistics Adult Computer use = 1,137 Average time per session = 44 minutes Youth Computer use = 436 Average time per session = 40 minutes Adult Laptops total use: 103 Teen Laptops total use: 80 Computer Usage total = 1,756* One year ago = 740.* *Total includes adult and youth computer areas, and adult and teen laptops. Collection Management Discarded Items = 368 Items Added to Collection = 906 Archives Activities The Local History Archives continues to collect, preserve, and make accessible historical materials, including "born -digital" materials. This month, we received over 5,500 digital images, chiefly of the library staff and building from the 1970s through the current day, and also images of downtown Boynton Beach and city events. Library Program Report CREATIVE EDGE STUDIO - Custom Card Crafting Club o Number of Sessions: 1 September 2021 Monthly Report I Page 3 o Participants:5 - Crafts and Coffee o Number of Sessions: 1 o Participants:5 - SBDC Small Business Workshop o Number of Sessions: 1 o Participants: 0 (22 registered) - 1:1 Studio Appointments o Number of Appointments: 7 - Studio Tours o Number of Tours: 2 ADULT SERVICES - Quilters (paused meetings until October) o Number of Meetings: 0 o Total Attendees: 0 - Movie Mondays o Number of Sessions: 1 o Participants:1 - Writer's Corner o Number of Sessions: 1 o Participants:5 - Book Buzz Adult Book Club o Number of Sessions: 1 o Participants:7 - Financially Fit — Budgeting and Saving o Number of Sessions: 1 o Participants:2 - Virtual Author Talk: "Florida's Rivers" by Doug Alderson o Number of Sessions: 1 September 2021 Monthly Report I Page 4 o Zoom Participants: 6 o Facebook Live Participants: 3 - International Day of Sign Languages Celebration o Number of Sessions: 1 o Participants: 16 - CareerSource PBC Private Mentoring o Number of Sessions: 21 o Participants: 19 o Topics addressed: ■ Unemployment (including DEO applications): 3 ■ Resume Prep: 1 ■ Job Searching: 2 ■ Reemployment Assistance/Work Registration: 8 ■ Miscellaneous:7 1:1 SEFLIN/FAU Social Work Services o Number of Sessions: 2 o Participants:2 o Topics addressed: ■ Medicaid:1 ■ Unemployment Assistance: 1 YOUTH SERVICES - Outdoor Storytime o Number of Sessions: 2 o Participants: 70 - Bilingual Storytime o Number of Sessions: 2 o Participants: 87 - Signing Storytime o Number of Sessions: 1 September 2021 Monthly Report I Page 5 o Participants: 55 - Make and Take o Number of Sessions: 1 o Participants:9 - Sew and Sip o Number of Sessions: 1 o Participants:7 Youth STEM Lab o Number of Sessions: 1 o Participants: 11 - Youth Brown Bag Book Club o Number of Sessions: 1 o Participants:2 - Youth Homework Help o Number of Sessions: 140 o Participants: 51 TEEN SERVICES - Teen Homework Help o Number of Sessions: 15 o Participants:7 - Teen Game Day o Number of Sessions: 4 o Participants: 17 AmeriCorps Report AmeriCorps Kids Homework Help Monthly Report By Olivia Shimkus This was the first full month of the homework help center and boy was it successful! I continue to see reliable attendance by my regulars, as well as a steady stream of new learners every September 2021 Monthly Report I Page 6 day. I am so thrilled that so many of my students returned from last year and I love meeting the new ones just as much. One great development this month is that towards the end of the month we had our AmeriCorps homework helper orientation and now we have 6 extra helpers! This has been so amazing for the center and so helpful for me! All of the members have told me they love serving in the center and the kids love it too. I have a pretty good system of trying to schedule students with the same teacher every time so they can develop a relationship and know what level the student is on easily. Having these helpers has been such a blessing and has really made the center blossom. This month has been very busy. We are averaging about 12-15 students a day but have even had days reach 19 sessions! The September statistics for kids were as follows: In regards to students K-6, I had 51 different students! This was a mix of students from last year as well as a bunch of brand new students! This month we had 21 new students and 30 returning students! The new students varied in age with no VPK (Preschool), 2 kindergarteners, 1 first grader, 4 second graders, 6 third graders, 2 fourth graders, and 4 fifth graders and 2 sixth graders. Between myself and the first week of the extra helpers, we had about 140 children sessions from 30 minutes —1 hour and did just over 81 hours of instruction for the month of September. Please keep in mind I am counting each student a separate session even if I was working with multiple students at a time. This is important for interpreting my data! I am loving these numbers, I really feel like this year is going to be amazing for the expansion of this program. While I still mostly am getting children learners, I also had a few teenagers (7-12 grade) and hope to continue building with this age group. In September, I had 7 teenagers, all from Southtech Prep and daughters of Zion, and Atlantic. I had 3 new teenagers this month, 2 eighth graders and a 10th grader. The center did a total of 15 teenage sessions for a total of 8 hours of instruction. All together kids and teens combined we served 58 students in 155 sessions for a total of about 89 hours of instruction. I am so thrilled with these numbers and hope they continue as the year progresses. It is also worth noting I have been doing a few adult sessions in the morning. I have served 2 different adult students helping with GED study and resume help. I also have gotten a lot of interest for ESL help, and while I am not currently able to provide it, I am compiling a list of learner information for future use. Most of my students continue to need help with Math homework. Math help is definitely my number on request from learners and parents. However, a close second is reading and writing, followed by other more random activities like social studies, science, spelling, religion, and even culinary. One change from last year is that I am doing a lot less lesson -planning. Not sure if it is Covid related or just a coincidence, but it seems a lot more of my students have a heavy homework load and most parents are looking for more homework help rather than tutoring. Over all this was an amazing month at the homework help center and I cannot wait to see how this next full month with the homework helpers goes! September 2021 Monthly Report l Page 7 UNIQUE MANAGEMENT SERVICES, INC. MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 09/30/2021 ALL AMOUNTS LISTED Accounts Submitted 2,696 Dollars Submitted Bankruptcies 0 Dollars in Bankruptcy Incorrect Addresses 495 Dollars in Skiptracing Patron Disputes/Suspends 1 Dollars in Dispute Accounts in Process 2,200 Dollars in Process # of Accounts Activated 1,337 Total Activated of Accounts Activated 60.77% % of Dollars Activated 188,128.14 Dollars Received 28,835.22 0.00 Material Returned 45,792.02 23,790.59 Dollars Waived 13,413.37 37.00 152,440.49 98,987.7.1 64.93°% 9/1412020 UNIQUE MANAGEMENT SERVICES, INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted: Total number of accounts submitted for collection Bankruptcies: Total number of accounts in bankruptcy. Incorrect Addresses: Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron DisputeslSuspends: Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements, mistakes, etc. Accounts In Process: Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies, Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. # of Accounts Activated: Total number of accounts that have responded in some way to reduce their balance. They could have returned material, made a payment or a combination of both. % of Accounts Activated: Percentage of processed accounts that have responded in some way (# of Accounts Activated divided by Accounts in Process). This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted: Total dollar amount due from all accounts submitted for collection, Dollars In Bankruptcy: Total dollar amount due from all accounts in bankruptcy. Dollars In Skips: Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute: Total dollar amount for all accounts that have been disputed.. Dollars In Process: Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus Dollars In Bankruptcy, Dollars in Skips, and Dollars in Dispute, as well as the dollar amount due for all suspended and closed accounts (not detailed on this report). Its purpose is to show the total dollar amount actually being worked. Total Activated: Total original amount due by all Accounts Activated. The difference between this number and the -sum of Dollars Received, Material Returned, and Dollars Waived is the remaining balance due by all Accounts Activated. % of Dollars Activated: Percentage of processed dollars that have been activated (Total Activated divided by Dollars In Process). Fight Column Dollars Received: Actual money recovered as reported by the Library. Material Returned: Actual value of material returned as valued and reported by the Library. Dollars Waived: Actual dollars waived by the Library as reported by the Library. https://Web.unique-mgmt.r,orn/help_filestsummary.asp 1/1 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT OCTOBER 2021 Administrative Services/ Public Relations Library Director attended City Commission meetings, SEFLIN Advocacy Meeting, Leadership Administrative Team Meeting, Schoolhouse Museum Board Meeting, and 20th Anniversary of the Schoolhouse Children's Museum Ribbon Cutting Ceremony. The library collaborated with TRiO EOC at Palm Beach State College in October to host two workshops for teens and adults: submitting a college application, and completing the FAFSA. Additionally, the library celebrated Breast Cancer Awareness Month and Dia de los Muertos with themed displays. A few of the Youth Library and AmeriCorps volunteers attended PirateFest 2021 on Saturday, October 30. Kids were taught how to make a colorful shoulder parrot craft out of construction paper. In total, 155 crafts were made and the table attracted over 300 visitors. The Friends of the Boynton Beach City Library had 55 volunteer hours in October. Customer Service and Circulation Statistics Customer Visits Adult Current Same Month Month Previous Year Percentage Change 36 3,288 2,417 Customer Visits Youth 11405 793 77 Total Circulation* 12,806 10,315 24 Adult Circulation 4,715 711 5,244 -10 Young Adult Circulation Juvenile Circulation ILS System Circulation (Print Materials) (Total items checked out kiosks and others in-house) 331 115 41297 2219 94 9,747 4,986 7,816 25 Checkouts on Kiosks 4,715 6 Items Checked Out at CR Desk RFID Pad 213 EBook Circ (Overdrive, Cloudlibrary) 1,142 1,237 -8 eAudiobook Circ (Overdrive, CloudQ Overdrive Magazines 339 408 -17 99 438 -77 Audiovisual 1,501 2,159 -30 Users registered 285 213 34 Online user registration 273 - Onecard Cards 0 0 - Number of Reference Transactions 1,482 729 103 *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics • Number of appointments made: 10 Number of appointments picked up: 10 Number of no-shows: 0 Digital Resource and Database Statistics Current Month Freegal Streams 626 Freegal Users (new) 1 Same Month Previous Year Percentage Change 701 6 406 -11 -83 Freegal Downloads 420 3 Kanopy Streams 219 214 2 Learning Express Sessions Gale Legal Gale Infotrac Sessions Gale Infotrac Retrievals Transparent Languages Users 96 74 30 16 10 60 157 285 -45 82 14 486 9 - likes, comments, and shares across all Transparent Languages Sessions 32 - posts for the month) Learning Express Job Career Sessions 89 71 25 Knowledge City Logins Boynton-Beach.org/city-library pageviews (pulled from Google Analytics, this is the number of views our library website has received) Palm Beach Post Views (Newsbank) 1 3 -67 4,902 4,123 19 474 643 -26 Social Media October 2021 Monthly Report I Page 2 Current Same Month Percentage Month Previous Year Change Facebook Likes (number ofpeople who like the Facebook page) 1,011 956 6 New Facebook Likes (number of new page likes 16 8 100 Facebook Engagements (sum of all likes, comments, and shares across all 447 400 12 posts for the month) October 2021 Monthly Report I Page 2 Twitter Followers (number of people who follow the Twitter 308 249 24 account) New Twitter Followers (number of 6 1 5 20 new Twitter account followers Twitter Engagements (sum of all likes, comments, and retweets across 95 66 44 all tweets for the month Instagram Followers (number of people who follow the Instagram 902 644 40 account New Instagram Followers (number of new Instagram account 21 19 10 followers Instagram Engagements (sum of likes and comments across all posts 273 155 76 for the month) Public Computer Usage Statistics Adult Computer use = 1,144 Average time per session = 45 minutes Youth Computer use = 381 Average time per session = 34 minutes Adult Laptops total use: 78 Teen Laptops total use: 101 Computer Usage total = 1,704* One year ago = 1,108.* *Total includes adult and youth computer areas, and adult and teen laptops. Collection Management Discarded Items = 204 Items Added to Collection = 1,081 Archives Activities The Local History Archives continues to collect, preserve, and make accessible historical materials. More images have been added to our online collections at https://boyntonbeachhistory.omeka.net/, including many images used in the newspaper, the Boynton Beach Star, which was published between 1961 and 1968. Library Program Report CREATIVE EDGE STUDIO - Custom Card Crafting Club o Number of Sessions: 1 o Participants:2 - Crafts and Coffee o Number of Sessions: 1 October 2021 Monthly Report I Page 3 o Participants: 10 - SBDC Small Business Workshop o Number of Sessions: 1 o Participants:) - 1:1 Studio Appointments o Number of Appointments: 9 - Studio Tours o Number of Tours: 3 Creative Edge Studio Usage Report By Christina Graves We conducted a unique tour of the Studio with a patron who was non-verbal. It is caused by a nervous system issue, a recent illness, and while we were emailing I asked if she knew sign language, since the library has resources to contact an interpreter, but she did not. She could speak quietly, or not at all. We mostly typed back and forth on a laptop, she did feel well enough to speak and we had a hushed conversation about what projects she does and how the Studio can be used to enhance those projects. About a week later, she made another appointment to learn the Cricut machine to create professional looking tags for her products. This appointment was amazing, she felt more comfortable to talk, she recently had a successful vending experience at a flea market and she was eager to learn about the Cricut. First patron to use the wide format giclee art printer, him and his business partner have been working on this idea for about 3 months: his partner is an artist (lives in NY) and our patron is good at selecting different colored paper to pair with the art work. They have been talking about printing posters to sell, the only thing they were missing was access to a printer, which he now has through the Creative Edge Studio. The Studio and the Public programs seem to benefit each other. Through the Studio, people learn about the programs, and at the programs, people learn about the Studio. ADULT SERVICES - Quilters o Number of Meetings: 4 o Total Attendees: 17 - Movie Mondays: Ghostbusters o Number of Sessions: 1 o Participants:7 - Writer's Corner o Number of Sessions: 1 o Participants:5 October 2021 Monthly Report I Page 4 - Book Buzz Adult Book Club o Number of Sessions: 1 o Participants:7 - Financially Fit — Identity Theft o Number of Sessions: 1 o Participants:2 - CareerSource PBC Private Mentoring o Number of Sessions/Participants: 18 o Topics addressed: ■ Unemployment (including DEO applications): 2 ■ Resume Prep: 2 ■ Job Searching: 5 ■ Reemployment Assistance/Work Registration: 8 • Miscellaneous:1 1:1 SEFLIN/FAU Social Work Services o Number of Sessions/Participants: 3 o Topics addressed: ■ Medicaid:0 • Section 8 Housing: 1 ■ Social Security: 1 ■ Job Searching: 1 ■ Unemployment Assistance: 0 YOUTH SERVICES - Outdoor Storytime o Number of Sessions: 2 o Participants: 61 - Bilingual Storytime o Number of Sessions: 2 o Participants: 145 October 2021 Monthly Report I Page 5 - Make and Take o Number of Sessions: 1 o Participants: 20 - Sew and Sip o Number of Sessions: 1 o Participants: 18 - Youth STEM Lab o Number of Sessions: 1 o Participants:6 - Youth Brown Bag Book Club o Number of Sessions: 1 o Participants:7 - Youth Homework Help o Number of Sessions: 278 o Participants: 74 TEEN SERVICES - Teen Homework Help o Number of Sessions: 11 o Participants: 10 - Teen Game Day o Number of Sessions: 4 o Participants: 20 - Meme Generator o Number of Sessions: 1 o Participants: 10 - Mortal Combat Tournament o Number of Sessions: 1 o Participants:5 - Karaoke Night October 2021 Monthly Report I Page 6 o Number of Sessions: 1 o Participants: 10 YOUTH AND TEEN SERVICES - Pumpkin Contest o Number of Sessions: 1 o Participants: 59 - Spooky Scavenger Hunt o Number of Sessions: 1 o Participants:6 - Pirate Fest Booth o Participants: 155 AmeriCorps Report AmeriCorps Kids Homework Help Monthly Report By Olivia Shimkus This was a great month for the homework help center! It has been so awesome having extra AmeriCorps tutors around to help and it has been a joy seeing them get to know my learners and form relationships with them! I now have seven tutors who help out throughout the week. They are such an eager and helpful bunch it is a pleasure to have them around. I continue to see reliable attendance by my regulars, as well as a steady stream of new learners every day. I continue to have a pretty good system of trying to schedule students with the same teacher every time so they can develop a relationship and know what level the student is on easily. This month has been very busy. We are averaging about 15-17 students a day but have even had days reach 20 sessions or more! The October statistics for kids were as follows: In regards to students K-6, I had 74 different students! This was a mix of students from last year as well as a bunch of brand-new students! This month we had 34 new students and 40 returning students! The new students varied in age with 3 VPK (Preschool), 1 kindergartener, 1 first grader, 7 second graders, 6 third graders, 10 fourth graders, and 2 fifth graders and 4 sixth graders. Between myself and the extra helpers, we had about 278 children's sessions from 30 minutes —1 hour and did just over 152 hours of instruction for the month of October. Please keep in mind I am counting each student a separate session even if I was working with multiple students at a time. This is important for interpreting my data. My numbers have increased so much with the help of the other AmeriCorps members and I am so happy with the number of students and sessions we are having. While I still mostly am getting children learners, I also had a few teenagers (7-12 grade) and hope to continue building with this age group. In September, I had 10 teenagers, all from Southtech Prep and daughters of Zion, and Atlantic. I had 3 new teenagers this month, 1 seventh October 2021 Monthly Report I Page 7 grader, 1 eighth grader and 1 ninth grader. The center did a total of 11 teenage sessions for a total of 12.5 hours of instruction. All together kids and teens combined we served 84 students in sessions for a total of about 165 hours of instruction in the month of October. Year to date, we have served 94 students in about 525 sessions and had about 298 hours of instruction. I am so thrilled with these numbers and hope they continue as the year progresses. It is also worth noting I have been doing a few adult sessions in the morning. I have served 2 different adult students helping with GED study and resume help. I also have gotten a lot of interest for ESL help, and while I am not currently able to provide it, I am compiling a list of learner information for future use. I am so proud of the work my fellow AmeriCorps and I are doing. The turnout is awesome and I am getting great feedback from learners, parents, and my fellow tutors who all enjoy their time here. We are getting quite busy and I am brainstorming ideas to better managing scheduling while still helping as many people as possible. I look forward to a great few months as the holidays are coming! October 2021 Monthly Report I Page 8 UNIQUE MANAGEMENT SERVICES, INC. MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 10/31/2021 ALL AMOUNTS LISTED Accounts Submitted 2,697 Dollars Submitted 188,206.13 Bankruptcies 0 Dollars in Bankruptcy 0.00 Incorrect Addresses 499 Dollars in Skiptracing 24,021.46 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,197 Dollars in Process 152,210.63 # of Accounts Activated 1,340 Total Activated 99,301.49 W of Accounts Activated 60.9916 % of Dollars Activated 65.24% Dollars Received s 29,124.50 Material Returned 45,792.02 Dollars Waived 13,413.37 9/14/2020 UNIQUE MANAGEMENT SERVICES, INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Leff Column Accounts Submitted: Total number of accounts submitted for collection Bankruptcies: Total number of accounts in bankruptcy. Incorrect Addresses: Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends: Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements, mistakes, etc. Accounts in Process: Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies, Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. # of Accounts Activated: Total number of accounts that have responded in some way to reduce their balance. They could have returned material, made a payment or a combination of both. % of Accounts Activated: Percentage of processed accounts that have responded in some way (# of Accounts Activated divided by Accounts in Process). This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted: Total dollar amount due from all accounts submitted for collection. Dollars in Bankruptcy: Total dollar amount due from all accounts in bankruptcy. Dollars in Skips: Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute: Total dollar amount for all accounts that have been disputed.. Dollars In Process: Total dollar amount for all accounts being processed_ This number is equal to the Dollars Submitted minus Dollars In Bankruptcy, Dollars in Skips, and Dollars in Dispute, as well as the dollar amount due for all suspended and closed accounts (not detailed on this report). Its purpose is to show the total dollar amount actually being worked. Total Activated: Total original amount due by all Accounts Activated. The difference between this number and the -sum of Dollars Received, Material Returned, and Dollars Waived is the remaining balance due by all Accounts Activated. % of Dollars Activated: Percentage of processed dollars that have been activated (Total Activated divided by Dollars in Process). Fight Column Dollars Received: Actual money recovered as reported by the Library. Material Returned: Actual value of material returned as valued and reported by the Library. Dollars Waived: Actual dollars waived by the Library as reported by the Library. https://web.unique-mgmt.com/help_files/SummaMasp 111 i~,. Library Adult Programs for December 2021 ... 1:1 Career and Employment Assistance -Tuesdays from 9 am-4 pm Get assistance with unemployment/employment, career paths, and more. No appointment needed! 1:1 Social Services Assistance - Wednesdays/Thursdays from 10 am-4 pm Get assistance with common social services from a social work intern. No appointment needed! Quilter's Group -Thursdays from 9 am-12 pm Meet with other quilters of varying skill levels to design and sell handmade quilting projects for the library! Location: Florida Room (2nd floor City Hall). Custom Card Crafting Club: New Year's Edition - Monday, December 6 at 11 am Create an extra-special New Year's shaker card using the Cricut Maker, Cricut Explore Air, or Sizzix machine. Location: Community Room (1st floor City Hall). Limited to 10 participants. Writer's Corner Group - Wednesday, December 8 at 6:30 pm Join experienced and novice writers on the second Wednesday of each month for an evening of sharing work, offering critique, and socializing. Location: Florida Room (2nd floor City Hall). Merry Movie Mondays: "Elf" and Gift Wrapping Demonstration - Monday, December 13 at 11 am Bring your friends, tackiest holiday sweaters, and unwrapped gifts for a Merry Movie Monday! Activities include a gift wrapping demo (supplies provided), seasonal snacks, and "Elf" movie showing. Registration required, 25 seats available. Location: Commission Chambers (1st floor City Hall, adjacent to Youth Library). Crafts and Coffee: AccuCut Ornament - Tuesday, December 14 at 5 pm Create a festive AccuCut Ornament and enjoy coffee with friends! Registration required, 10 seats available. Location: Community Room (1st floor City Hall). Book Buzz - Adult Book Club - Wednesday, December 15 at 10:30 am Read and discuss a new book with other adults each month. Must have a valid Boynton Beach City Library card to check out books. Location: Florida Room (2nd floor City Hall). Sewing for Beginners - Tuesday, December 21 at 6 pm Practice the basics in our Sewing for Beginners class! Registration required, 5 seats available. Machines provided for attendees. Location: Community Room (1st floor City Hall). Register for programs using our scan the QR code with NEW online event calendar 0 '" • 1`. your phone camera to :WI.• explore the calendar! For more program info and latest news, A. follow us on social media: @bbcitylibrary 7� ' A ,o (....01 0 0 In You Tube Or visit: bbflpl.libcal.com Legend: 3reen=Teen Program I Blue=Youth Programs I Black=Adult Programs I 'range=Special/Holiday Programs Sunday Monday Tuesday Wednesday Thursday Friday Saturday 28 29 30 1 2 3 4 Library Closed 9-4 pm 1:1 Career and 10-4 pm 1:1 Social Services Help 9-12 pm Quitter's Group Employment Help 10-10:30 am Bilingual Storytirr: 10-4 pm 1:1 Social Services Help 6-8 pm Sewing for 4-5 pm Youth Chess Club 4:30-5:30 pm Make&Take: Beginners 4:30-5 pm Storytime After Paper Trains School 5 6 7 8 9 10 11 Library Closed 11-1 pm Custom 9-4 pm 1:1 Career and 10-4pm 1:1 Social Services Help 9-12 pm Quitter's Group "ard Crafting Club: Employment Help 0-10:30 am Outdoor Storytiiiit 10-4 pm 1:1 Social Services Help New Year's Shaker 4:30-5:30 pm Teen :-5 pm Youth Chess Club 4:30-5:30 pm Sew&Sip: Card Edition Holiday Ornament DIY 6:30-8 pm Writer's Corner Group loliday Mouse Session 12 13 14 15 16 17 18 Library Closed 11-1:30 p:, 9-4 pm 1:1 Career and 10-4 pm 1:1 Social Services Help NOTE:Library closed until 2 pm Merry Movie Employment Help 10-10:30 am Bilingual Storytime for Staff Training.Will reopen at Mondays:"Elf"and 4-6 pm Teen Game Day 10:30-12 pm Book Buzz Book 2 pm to the public. Gift Wrapping 5-7 pm Crafts and Club 4:30-5:30 pm Youth STEM Lal- Demonstration Coffee:AccuCut 4-5 pm Youth Chess Club Snowflakes Ornament X * 19 20 21 22 23 24 25 Library Closed 4:30-5:30 pm 10-4 pm 1:1 Social Services Help 9-12 pm Quilter's Group Library Closed- Library Closed- Gingerbread House 10-10:30 am Outdoor Storytimi 10-4 pm 1:1 Social Services Help Christmas Eve Christmas Day Decorating--Contest 4-5 pm Youth Chess Club 6-8 pm Sewing for Beginners n. • ■■ 26 27 28 29 30 31 1 Library Closed Library Closed 10-4 pm 1:1 Social Services Help 9-12 pm Quilter's Group Library Closed- Library Closed- 10-10:30 am Bilingual Storytim 10-4 pm 1:1 Social Services Help New Year's Eve New Year's Day 4-5 pm Youth Chess Club