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Agenda 07-27-22 City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: July 27, 2022 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. I. Call to Order—George Feldman, Board Chair Introduce Nicole Prado, New Library Advisory Board Member II. Approval of Minutes—June 8, 2022 III. Correspondence and Communications IV. Public Audience(Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair's Report—George Feldman, Board Chair VI. Unfinished Business: ARPA Grant Update—Brianna Tabil, Public Technology Trainer Staffing Update Career Online High School Program Update Summer Reading Club Update VII. New Business VIII. Library Director's Report/Statistics May&June 2022 Monthly Reports IX. Announcements August 2022 Library Programming Next Library Board Meeting—TBD X. Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND,FOR SUCH PURPOSE,HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED.(F.S.286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE, (561) 742-6060 OR (TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. Minutes of the Library Board Meeting Held on Wednesday, June B, 2022, at 6:00 PM at City Hall Commission Chambers, 100 E. Ocean Avenue Boynton Beach, Florida "MORMUMuuwMww��,��..m Present: George Feldman, Chair Craig Clark, Library Director Marcia Levine Jeannie Taylor, Assistant Director Lindsay Karten Ace Tilton Ratcliff, Vice Chair Thomas Devlin Absent: Robyn Boucard I. Call to Order— George Feldman, Board Chair Chair Feldman called the meeting to Order at 6 p.m. Introduce Thomas Devlin, New Library Advisory Board Member Chair Feldman welcomed Mr. Devlin. Mr. Devlin stated that he served for two years on the CRA Advisory Board and then applied and was appointed to the Senior Advisory Board, but they did not meet for two years due to COVID. He shared that he has been a local resident since 1977. He said that he retired a few years ago, and is an active user of the Library and its services. II. Approval of Minutes— February 23, 2022 Motion Lindsay Karten moved to approve the minutes. Ace Tilton Ratcliff seconded the motion. The motion passed unanimously. III. Correspondence and Communications Craig Clark, Library Director, read a resignation letter from former Board Member Dr. Stephanie Hayden-Adeyemo, and announced that a new Board Member, Nicole Prado, was appointed to the Board last night. At Mr. Devlin's request, the members briefly introduced themselves. Meeting Materials Library Board Boynton Beach, Florida June 8, 2022 IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) None. V. Chair's Report— George Feldman, Board Chair Chair Feldman stated that he did not have a report, but he mentioned that the Florida Library Association Award of the Year would be discussed later VI. Unfinished Business: Staffing Update Mr. Clark stated that they are recruiting for a Senior Librarian for Customer Relations. He said that they reposted the position and he hoped to report that they have made a job offer at the next meeting. He read the position duties and salary, and noted that it requires a Masters Degree in Library Science. Career Online High School Program Jeannie Taylor, Assistant Library Director, updated the Board on the program's participation. She said that to-date, they have had 10 graduates. Mr. Clark further informed the members that the Govemor vetoed funding for the program for the next fiscal year, but that unused funds from this year will roll over. He stated that staff will continue enrolling students in the program until the money runs out, and then they will see how the Library can continue to support the program. He pointed out that the State Librarian is supportive of the program and that she may find funds for it. Ms. Taylor explained that, in response to Chair Feldman's question about the program's goal and staff, the program can give one person the opportunity to earn a living and sustain oneself, and it improves life for both the student and the community. She said that while they do have employees who grew up and volunteered in the Library, none of the program's graduates are on staff. ABPA Grant — Technology Training for Entrepreneurs and Career Advancement Mr. Clark, gave a review of the program and advised that it is excellent. He explained that this month the Technology Trainer will offer QuickBook classes,and that a variety of work- related classes is also planned. He stated that he is trying to get this position funded in the budget for the next fiscal year. 2 Meeting Materials Library Board Boynton Beach, Florida June 8. 2022 „.," umNmoNm7 iVo V!wuu2Vii � rcirvmmmumioiWvoioioGioi odio1oioiW wwwuuwwu wpm umlouuuuuuuuuuumRimiEffiumdimmmuuuuuumimuuuuuii....... ....."". ... .. ..' wu,uodiuVuouuouor�oISH m mifififiVGfummuuuwuutlmioi000mmW9 .."""""""""""'"""'"""",; Chair Feldman commented that he was at the Library yesterday and all the computers were in use by patrons. Mr. Clark responded that he has worked for the City for almost 18 years and he likes seeing lives improved. He announced that this is the most exciting thing he has seen so far. He also stated that since he did not hire the Technology Trainer until later in the fiscal year, he submitted a change order for the grant and used some of the funds to buy a White Board and 16 new iPads with Apple Pens and Keyboards. He mentioned that staff also purchased 24 laptops and he was contemplating allowing the laptops to be checked out and taken home. He noted that the equipment was grant funded, so the public should use it. He said that the Library currently lends internet Hot Spots to patrons and that program has worked well. Summer Reading Club Ms. Taylor announced that the Summer Reading Club Kick Off was rained out last weekend and that 150 people signed up for the Club. She said that the Library also received a lot of interest from teen volunteers, so they will help with Summer Reading Club registrations and other tasks. She elaborated that teen volunteers were making a video of what teens do in the Library and that the Summer Reading Club Kick Off will be rescheduled in the near future, as it is always a big event. VII. New Business Florida Library Association's 2022 Library of the Year Award Chair Feldman announced that he was proud of the Library and that he, as a Board member, had played a small role in the Library receiving the award. He stated that he bought a cake for the Library staff, in recognition of the award, and he encouraged all to invite the public to visit the Library to see how the number one Library in the State operates. Mr. Clark stated that he has been involved in this organization for a number of years and waited for the right time to apply. He noted that he, Ms. Taylor, and Ms. Green put the application together and submitted it in March, and they were notified that they won a few months later and it was publicized in May. He reported that they received the award at a Library Conference special luncheon. He also announced that the Friends of the Library is paying for an offsite event next month, for staff, in recognition of the award. He said that it is a great honor to receive the award and that they personally thanked each employee, as they were excited to receive it too. Library Budget Request for FY2022-2023 Mr. Clark said that he had enclosed a draft budget of what they submitted to the budget team to review, and he explained the budget process. He stated that the City Manager wants to keep the budget flat, but he hoped to permanently hire the Public Technology 3 Meeting Materials Library Board Boynton Beach, Florida June 8, 2022 .... _ ...,... vv._ ._.._....._..u,.. Trainer. He mentioned that the Library is funded with monies from the General Fund Budget and the Friends of the Library. He said that they pay for half of their Lease Book program and they receive grant funds from State Aid and LSTA, and that this year the LSTA funds paid for all of the equipment in the Creative Edge Studio and Makers Space. He commented that he is constantly looking for funds and that they have received $1 M in grants over the last 10 years. Mx. Tilton asked what the Board can do to help. Mr. Clark responded that there are always public comments at the budget hearings and anyone can attend. He provided the date, time and location of the hearings. Updated Collection Development Policy— Review, Discussion, Vote Ms. Taylor stated that this policy needs another update and was last updated in 2007. She explained that it contains the guidelines for when staff makes selections for the Library,and a policy to follow that provides protection if they are faced with people wanting items removed from the collection. Mr. Clark discussed what is occurring throughout the country and what happened with the school district based on the Governor's order about "Don't Say Gay." He explained that a lot of books are being challenged in public libraries and that Citrus County has been having a lot of issues, which started with a June Pride Month display. He informed the members that there has been a united front across the country for individuals to try and sit on City and County Commissions, and on Library and other Advisory Boards, to ban things they do not like. He commented that updating the policy is in preparation for any challenges that may or may not arise, and spoke about what is going on across the country with this issue. Ms. Karten explained that as a lawyer, that it is crazy they would ban books or anything having to do with books noting the First Amendment, and asked if the City has anyone that specializes in Constitutional Law. She further questioned why the individual even receives a form. Ms. Taylor explained the appeal process if there is a book that someone has an issue with and feels that it should be taken out of their collection. Mr. Clark stated that if the members move to approve the policy as presented, it will be posted on their website. He announced that he would never ban a book without it being voted on. Ms. Levine commented that it is a subjective decision why someone would request a book or want a book banned, as it could be based on any criteria. 4 Meeting Materials Library Board Boynton Beach, Florida June 8, 2022 �rvM"mmmmommmmmuummumm..... ..... ,,,,.,.,,, ... .. .. — _..e..e..e.. .......... .... . ....,... n. """t��""iMi�i otlVduuumouutlmVmddtltltltltltlu�iMmlumViwu" "iwi4000uuuuuuuotlotldoodoodooG"mmoMmmmmmuiwiifiuWiuum uoumNmmummuwoww,w,wr,,a ..""rvw Mr. Clark agreed and provided examples. He said that books are always placed in the age appropriate sections of the Library and that they obtain books for or against items they think the public would want to read, based on positive reviews from professional sources. He added that Collection Development is part of the curriculum when obtaining a Library Science Degree and that schools also need to purchase books that represent the entire community. He stated that they follow the Library Bill of Rights and the Freedom to Read, and it is the policy libraries live by. Motion Mx. Tilton moved to adopt the policy as drafted. Ms. Karten seconded the motion. The motion passed unanimously. Ms. Levine asked if anyone requested to have a book removed. Mr. Clark recalled only one instance years ago, and that the book was not removed after review. He announced that the Library promoted Banned Books Week because they display them sometimes. Chair Feldman noted that the reason cited for most of the banned books was that they were sexually explicit, or contained violence or offensive language. He further inquired who makes the determination that the book is offensive. Mr. Clark responded that he did not know, but noted that the Governor signed a law that certain books be removed from elementary school libraries. He explained that this has been discussed for a year at the monthly Public Library Director's meeting, and it is a serious issue, and that the Board should be ready to evaluate, make decisions and recommendations, if needed. Vlll. Library Director's Report/Statistics February, March, April 2022 Monthly Reports Mr. Clark requested that anyone with questions on the reports contact him. He said that he thought their program choices and marketing has improved. He commented that they have the right people in the right positions, and he announced that he has never been happier with the current people in their current positions. Mx. Tilton commented that one can tell people are excited to work at the Library. IX. Announcements June 2022 Library Programming - help them promote this program. Next Library Board Meeting —July 27, 2022 X. Adjournment Meeting Materials Library Board Boynton Beach, Florida lS June 8, 2022 . . . . . �dINN M ,.... ,. Motion Ms. Levine moved to adjourn. Mx. Tilton seconded the motion. The motion passed unanimously: The meeting was adjourned at 7:04 p.m. Catherine Cherry Minutes Specialist 6 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT- MAY 2022 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, SEFLIN Board of Directors Meeting, Quarterly Grants Team Meeting, and City Leadership Administrative Team Meeting. He also attended the Public Library Association Conference from May 23-25. The Library submitted three press releases in May: one for Archivist Georgen Charnes winning the 2022 Award of Excellence from the Boynton Beach Historical Society, another for the Library being named 2022 Library of the Year by the Florida Library Association, and finally one announcing Summer Reading. The Library of the Year release was picked up in a Boca Tribane A,,dje I[ on May 18. The Friends of the Boynton Beach City Library had 68 volunteer hours in May. Customer Service and Circulation Statistics Current Month Same Month Percentage Previous Year Change Customer Visits Adult 7,021 2,655 +164% Customer Visits Youth 4,677 978 +378% Total Customer Visits 11,698 3,633 +222% Total Circulation* 11,654 10,854 +7% Adult Circulation 4,787 5,148 -7% Young Adult Circulation 508 590 -14% Juvenile Circulation 4,000 2,736 +46% ILS System Circulation(Print 9,336 8,491 +10% Materials) (Total items checked out kiosks and others in-house) Checkouts on Kiosks 4,540 4,716 -4% Items Checked Out at CR Desk RFID 354 81 +337% Pad EBook Circ(Overdrive, Cloudlibrary) 1,209 1,507 -20% eAudiobook Circ(Overdrive, CloudL) 387 295 +31% Overdrive Magazines 204 109 +87% Audiovisual 1,280 1,736 -26% Users registered 236 213 +11 Online user registration 38 45 -16% Onecard Cards 0 4 -100% Number of Reference Transactions 1,546 1,688 -8% includes ILS, Ebooks, Freegal, OD mags, Gale le al forms g . mss Curbside Pickup Statistics Number of appointments made: 12 Number of appointments picked up: 12 Number of no-shows: 0 Digital Resource and Database Statistics Current Month Same Month Percentage Previous Year Change Freegal Streams 1,061 675 +57% Freegal Users (new) 1 1 0% Freegal Downloads 515 448 +15% Kanopy Streams 297 313 -5% ..... ___ ..... _ ...... ............. 133 29% . Learning Express Sessions 95 - -- GaleLegal 3 4 -25. /o....... ............. ........... .. ......... __..---------- -- _,. Gale Infotrac Sessions 110 114 4% ..M.. Gale Infotrac Retrievals 69 56 +23% Transparent Languages Users 11 48 -77% Transparent Languages Sessions 29 572 -95% Learning Express Job Career Sessions 92 125 -26% Knowledge City Logins 8 1 +700% Boynton-Beach.org/city-library 4,848 2,474 +96% pageviews (pulled from Google Analytics, this is the number of views our library website has received) --.... Palm Beach Post Views (Newsbank) 1031 1155 -11% - ......... .......... ....................................... ...... ............ _..,� Social Media Current Same Month Percentage Month Previous Year Change _ Facebook Likes (number of people 1,192 1,039 +15% who like the Facebook is ;e New Facebook Likes (number of new 37 20 +85% �a: e liken Facebook Engagements (sum of all likes, comments, and shares across all 603 543 +11% posts for the month) Twitter Followers (number of people 328 285 +15% who follow the Twitter account) New Twitter Followers (number of 8 6 +33% new Twitter account followers) May 2022 Monthly Report Page 2 — ...._........... .... Twitter Engagements (sum of all likes, comments, and retweets across all 58 43 +35% tweets for the month) Instagram Followers (number of people who follow the Instagram 1,013 815 +24% account) New Instagram Followers (number of 17 19 -11% new Insta ram account followers) Instagram Engagements (sum of likes and comments across all posts for the 168 141 +19% month) Public Computer Usage Statistics Adult Computer Use: 1,083 Adult Computer Average Time Per Session: 43 minutes Youth Computer Use: 357 Youth Computer Average Time Per Session: 36 minutes Adult Laptops Total Use: 64 Teen Laptops Total Use: 47 Computer Usage Total: 1,551 One Year Ago: 1,440 Collection Management Discarded Items: 449 Items Added to Collection: 806 Archives Activities The Local History Archives continues to collect, preserve, and make accessible historical materials. We are proud to announce that our digitized images are now included in the Digital Public Library, and our digitized newspapers are in the process of being made available through the Florida Digital Newspaper Library(FDNL). This sharing of our digital resources allows a wider distribution of our rich collections, for a wider audience and ability to serve our communities. Library Program Report Creative Edge Studio Custom Card Crafting Club • Number of Sessions: 2 • Participants: 17 Crafts and Coffee • Number of Sessions: 1 • Participants: 12 Sewing for Beginners • Cancelled for May May 2022 Monthly Report I Page 3 How to Start, Grow and Run a Small Business • Number of Sessions: 1 • Participants: 12 1:1 Studio Appointments • Number of Appointments: 29 Creative Edge Studio Usage Report - By Christina Graves Rebecca is a part-time library aid, dedicated to the Creative Edge Studio. She has taken on covering appointments for one patron who has become proficient with the equipment he uses. He utilizes the Studio twice a week,just about every week, to sustain his small business. Rebecca covering his appointments has helped to free up some of my availability for new users. These appointments are included in the total. This month the Community Redevelopment Agency came down for a tour of the Studio. They will help spread the word to local small businesses about the resources we have in the Creative Edge Studio. They may also utilize the equipment themselves for future events. Programs are going great in the Florida Room. I think it helps with program visibility, as well as being a lot easier to find. In Monday morning Card Crafting we had 2 ladies stop and take a look. It is great that we have moved programs into the library. Set up and cleanup is a lot easier too, as we do not have to take the equipment downstairs and outside to get to the community rooms. Card Crafting evening edition is going great. With the evening time, we are able to reach a different age group, including the working adults. This month we had the Florida Women's Business Center host a lecture on How to start, grow and run a small business. The West Boynton Branch had the same lecture, since I know the librarian, I attended that lecture as well. Which turned out to be a great opportunity to spread word about the upcoming Business plan writing series. Starting Saturday July 9th thru August 27th, we will have the Florida Women's Business Center hosting an 8-week small business series guiding attendees on how to write a business plan. Laptops are provided as this is a hands-on workshop. Public Technology Training Creating a Digital Portfolio • Number of Sessions: 1 • Participants: 4 Tech Talk • Number of Sessions: 4 • Participants: 23 Job Skills Series: Interviews • Number of Sessions: 1 • Participants: 3 Microsoft Excel Basics • Number of Sessions: 2 • Participants: 17 Microsoft Excel Intermediate • Number of Sessions: 2 • Participants: 7 May 2022 Monthly Report Page 4 A-Z Database Introduction • Number of Sessions: 1 • Participants: 4 Internet Safety Tips • Number of Sessions: 1 • Participants: 2 Public Technology Training Report Samples - By Brianna Tabil Tech Talk Thursday Class #1: I just finished my first Tech Talk Thursday, and it was one of my more successful classes. 100% attendance, 3 dedicated followers, 2 One-on-One appointments. The location was perfect, we weren't disturbing anyone and the attendees got to admire the quilts and see how versatile the library space can be. Microsoft Excel Basics Class #1: This was the LARGEST class I have ever held. All who registered attended the class, despite the horrible weather that day. This class was very successful. I created a Workbook for the attendees to follow while I showed them the Knowledge City Excel classes. A few people went to get library cards, and a few also signed up for the Intermediate class. I was worried that this class might be too advanced since the last Excel class that I held was met with mixed reviews,but I took the advice and tweaked it a little, and people seemed to like it. Microsoft Excel Intermediate Class#1: Another very successful class. All who attended were in my previous class, so it was nice to see familiar faces. In this class, I introduced LearningExpress and the amazing Excel classes they have. All the attendees seemed to enjoy themselves. I think they appreciated having the second class the next day so there wasn't much time between classes. I also liked seeing the same faces, it made sure we were all on the same page. Adult Services Quilters • Number of Meetings: 4 • Total Attendees: 22 Writer's Corner • Number of Sessions: 1 • Participants: 3 Book Buzz Adult Book Club • Number of Sessions: 1 • Participants: 13 Virtual Mental Health Month Book Club • Number of Sessions: 1 • Participants: 7 CareerSource PBC Private Mentoring • Number of Sessions/Participants: 29 • Topics addressed: • Resume Prep: 1 • Job Searching: 6 • Reemployment Assistance: 11 • Work Registration: 3 • Overview of CareerSource: 3 • Miscellaneous: 5 May 2022 Monthly Report Page 5 1:1 SEFLIN/FAU Social Work Services • Number of Sessions: 24 • Participants: 6 • Topics addressed: • Housing/Rental Assistance: 2 • Food Assistance: 4 • Welfare Benefits: 10 • Social Security Assistance: 4 • Miscellaneous: 12 Youth Services Outdoor Storytime • Number of Sessions: 3 • Participants: 158 Mother's Day Cards • Number of Sessions: 1 • Participants: 9 Teen Services Virtual Zone Usage • Participants: 10 Teen Volunteers • Number of Volunteers: 23 AmeriCorps Kids Homework Help Monthly Report - By Olivia Shimkus No AmeriCorps Homework Help report for May. May 2022 Monthly Report I Page 6 UNIQUE MANAGEMENT SERVICES,INC. ORF.ATF.D- 05/31/2022 7:22 PM ZS ArrOTMT gTATTT.S REPORT PAGE, 457 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 05/31/2022 ALL AMOUNTS LISTED Accounts Submitted 2,798 Dollars Submitted 197,672.75 Dollars Received 31,985.38 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02 Incorrect Addresses 518 Dollars in Skiptracing 25,483.12 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,279 Dollars in Process 159,934.69 # of Accounts Activated 1,374 Total Activated 102,588.36 % of Accounts Activated 60.29% % of Dollars Activated 64..14$ 9/14/2020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies:Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. #of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated: Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted:Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts (not detailed on this report). Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars in Process). Kiight Column Dollars Received:Actual money recovered as reported by the Library. Material Returned:Actual value of material returned as valued and reported by the Library. i Dollars Waived:Actual dollars waived by the Library as reported by the Library. https://web.unique-mgmt.com/help_yilesfsummary.asp 1/t BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2022 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, Municipal Library Director's Meeting, Schoolhouse Museum Board Meeting, and City Leadership Administrative Team Meetings. Assistant Library Director attended the ALA Annual Conference,held in Washington D.C. from June 23-28. The Library was selected as a recipient of the ALA 2022 PR Xchange Award, which recognizes the very best public relations materials produced by libraries nationally in the past year. Our winning submission was a video on li l,,N, too Wt N �i i� W Fast ast� an(1 Q i ic i�o qt s! Lsl cm. Additionally,the Library was featured in a� `�� 1��t��al �" �L y�u a i e on June 1 for winning Florida Library of the Year and Archivist Georgen Charnes receiving the Award of Excellence from the Boynton Beach Historical Society. The Friends of the Boynton Beach City Library had 41 volunteer hours in June. Customer Service and Circulation Statistics ......... ...... ................................................... Current Month Same Month Percentage Previous Year Change Customer Visits Adult 7,774 3,045 +155% Customer Visits Youth 7,619 1,216 +527% Total Customer Visits 15,393 4,261 +261% Total Circulation* 13,315 12,256 +9% Adult Circulation 4,972 5,201 -4% Young Adult Circulation 670 744 -10% Juvenile Circulation 4,965 3,686 +35% ILS System Circulation(Print 10,624 9,654 +10% Materials) (Total items checked out kiosks and others in-house) Checkouts on Kiosks 1 5,932 5,478 +8% Items Checked Out at CR Desk RFID 335 68 +393% Pad EBook Circ(Overdrive, Cloudlibrary) 1,731 1,714 +1% eAudiobook Circ (Overdrive, C1oudL) 345 281 +23% Overdrive Magazines 253 131 +93% Audiovisual 1,523 1 1,669 -9% Users registered 357 310 +15% Online user registration 20 35 -43% Onecard Cards 0 1 -100% Number of Reference Transactions 2,658 1,049 +153% ............ ....._ . _ .._._............_. *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics Number of appointments made: 7 Number of appointments picked up: 7 Number of no-shows: 0 Digital Resource and Database Statistics Current Same Month Percentage Month Previous Year Change Freegal Streams 779 856 -9% _ ._.— _ ............ _ ,. , ....... _....... ..... . --- ---........... Freegal Users (new) 1 1 - Freegal Downloads 354 467 -24% Kanopy Streams 353 245 +44% Learning Express Sessions 32 90 -64% Gale Legal 8 9 -11% - ac Sessions -- -- .....—68 __.._,,..m , ... .. ... . 24....... ... ....... ....._. Gale Infotr ...... .See +183% r--------------------_.... ... Gale Infotrac Retrievals1 70 45 +56% Transparent Languages Users 10 5 +100% Transparent Languages Sessions 46 42 +10% Learning Express Job Career Sessions 31 89 -65% Knowledge City Logins 27 0 +100% Boynton-Beach.org/city-library 5,033 4,176 +21% pageviews (pulled from Google Analytics, this is the number of views our library website has received) Palm Beach Post Views (Newsbank) 976 1,143 -15% Social Media Current Same Month Percentage Month Previous Year Change Facebook Likes(number of people 1,215 1,050 +16% who like the Facebook Ea d,e) New Facebook Likes (number of new 23 11 +109% �a�e liken Facebook Engagements (sum of all likes, comments, and shares across all 435 374 +16% posts for the month Twitter Followers (number of people o who follow the Twitter account" 334 286 +17/o New Twitter Followers (number of 6 1 +500% followers)) -----... _.... ... ........- ------- new Twitter account o .. - June 2022 Monthly Report I Page 2 ........ ......... .......... ------ ___..... Twitter Engagements (sum of all likes, comments, and retweets across all 63 52 +21% tweets for the month) Instagram Followers(number of people who follow the Instagram 1,020 834 +22% account New Instagram Followers (number of 7 19 -63% new Instagram. account followers Instagram Engagements (sum of likes and comments across all posts for the 123 198 -38% month) Public Computer Usage Statistics Adult Computer Use: 1,162 Adult Computer Average Time Per Session: 42 minutes Youth Computer Use: 525 Youth Computer Average Time Per Session: 41 minutes Adult Laptops Total Use: 107 Teen Laptops Total Use: 84 Computer Usage Total: 1,878 One Year Ago: 1,601 Collection Management Discarded Items: 419 Items Added to Collection: 778 Archives Activities The Local History Archives continues to collect, preserve, and make accessible historical materials. We have created a display to celebrate the 80th anniversary of Civil Air Patrol, Coastal Base 3 at Lantana. In 1941,the Army Air Corps approved the establishment of three 90-day experimental bases to perform anti-submarine patrols in response to attacks by German U-boats. One of these was in Palm Beach County, first at Morrison Field (March 1942) and later moved to Lantana(May 1942). The Civil Air Patrol Coastal Patrol Base 3 flew patrols for 17 months. At its height, Civil Air Patrol operated 21 coastal bases in 13 states along the Eastern Seaboard and the Gulf of Mexico. Thanks to Tom Devlin for the inspiration for this exhibit and Historical Society of Palm Beach County for images. Another new display features the BBHS winning the "Judge James R. Knott Historical Contribution Award" for"Saving and preserving the 1913 Boynton Elementary School and the 1927 Boynton High School." The Archives is building a collection on the high school preservation, including images of the before and after the renovation, and the community involvement efforts. The Boynton High School building, designed by architect William Manly King, was completed in 1927. The first graduating class, in 1929 consisted of only two students. From 1934 to 1937, the school added junior high school students. The last year of Boynton High School was 1949, with fifteen graduating seniors. High school students from then on went to other schools and the building was then used for elementary and junior high education. In 1959, the junior high moved as well, leaving only the elementary school. In 1989, the elementary school closed. The City of Boynton Beach procured the building from the Palm Beach County School Board in 1993 and remained in possession of it until 2007. That year, the city transferred ownership to the Boynton Beach Community Redevelopment Agency(CRA). In about 1992, the school began to be referred June 2022 Monthly Report I Page 3 to as "Mangrove Park High School,"and was used for special education until 1997. The City's Planning and Zoning Department was also housed in the building in the late 1990s. In 2009,the CRA transferred ownership back to the city. The City of Boynton Beach made several proposals to raze the building, including 2001, 2004, 2009, 2013, and 2015. Each time they were met with community protests. After many studies and plans were considered, in 2016, the City began to seriously investigate proposals and initiated a Town Square project that included renovating the old high school into a cultural center, which opened in 2021. Library Program Report Creative Edge Studio Custom Card Crafting Club • Number of Sessions: 2 • Participants: 16 Crafts and Coffee • Number of Sessions: 1 • Participants: 7 Sewing for Beginners • Cancelled for June 1:1 Studio Appointments • Number of Appointments: 25 Creative Edge Studio Usage Report - By Christina Graves Evening Card Crafting has been a great success. We are going to give it a 2-month break, while we host an 8-week Small Business Plan Writing series with the Florida Women's Business Center. This will be every Saturday, starting July 9th thru August 27th. This month, I had a unique Studio appointment. A request involving formatting a word document that includes some artistic components. She has been in before,but her request about formatting her document and designing these cards she wants to print was out of my area of expertise. For this reason, I asked if Brianna would be willing to sit in the appointment with me and provide her expertise regarding software and design. Together, Brianna and I were able to help this patron take her project from idea to concept. Before the patron came in for her appointment, she said she wasn't sure if her ideas where possible, if she could financially afford it, and with her lack of computer knowledge even accomplish it. Brianna gave her tips on which software to use, design ideas, and how to format and move margins. I provided information on how we will use the high- resolution scanner to scan her original artwork, and replicate it on the wide format printer. This patron has made 3 more appointments, each with a specific goal. I have been working with John Durgan in the Economic Development Department to put together a Small Business Resource Fair. We will be spotlighting local non-profits at a casual networking event to take place on the first floor of City Hall. The library will be among those being spotlighted as a small business resource, and I will provide tours of the Library and the Creative Edge Studio. We plan for this to take place Thursday, August 4th at 6pm. Public Technology Training Resume Writing Using MS Word • Number of Sessions: 2 • Participants: 0 Free Small Business Resources • Number of Sessions: 1 June 2022 Monthly Report I Page 4 • Participants: I Tech Talk • Number of Sessions: 4 • Participants: 9 Logo Creation Using Adobe • Number of Sessions: 1 • Participants: 2 Business Card Creation • Number of Sessions: 2 • Participants: 6 Attention Grabbing Cover Letters • Number of Sessions: 1 • Participants: 0 What is a Notary Public? • Number of Sessions: 1 • Participants: 0 Career Writing Workshop • Number of Sessions: 2 • Participants: I Introduction to Quickbooks • Number of Sessions: 2 • Participants: 3 Public Technology Training Report Samples - By Brianna Tabil Introduction to Quickbooks Class #1: I have attached my class summary for the Quickbooks class I held. Two people attended and both were thrilled with the class. One patron was new to Boynton and she got a library card before coming to my class so she was able to use her card for the first time! Another patron is one of my regulars, she is a real estate agent and has been taking classes since I started them. I love that I have regulars now. All in all, the first Quickbooks class was a success! Adult Services Quilters • Number of Meetings: 5 • Total Attendees: 31 Writer's Corner • Number of Sessions: 1 • Participants: 1 Book Buzz Adult Book Club • Number of Sessions: 1 • Participants: 13 Juneteenth Bingo • Number of Sessions: 1 • Participants: 3 June 2022 Monthly Report Page 5 CareerSource PBC Private Mentoring • Number of Sessions/Participants: 22 • Topics addressed: • Resume Prep: 1 • Job Searching: 10 • Reemployment Assistance: 9 • Miscellaneous: 2 1:1 SEFLIN/FAU Social Work Services • Number of Sessions: 13 • Participants: 6 • Topics addressed: • Housing/Rental Assistance: 8 • Employment Assistance: 2 • Food Assistance: 1 • Social Security Assistance: 1 • Miscellaneous: I Youth Services Guest Storytime • Number of Sessions: 1 • Participants: 85 Outdoor Storytime • Number of Sessions: 2 • Participants: 195 Bilingual Storytime • Number of Sessions: 2 • Participants: 135 Flying Fish • Number of Sessions: 1 • Participants: 50 Air Dry Clay • Number of Sessions: 1 • Participants: 82 3D Aquarium • Number of Sessions: 1 • Participants: 65 Ceramic Painting • Number of Sessions: 1 • Participants: 67 Teen Services Virtual Zone Usage—Sound Booth • Participants: 16 June 2022 Monthly Report Page 6 Virtual Zone Usage—Creative Suite • Participants: 7 T-Shirt Creations • Number of Sessions: 1 • Participants: 8 Teen Yoga • Number of Sessions: 2 • Participants: 15 Mario Cart • Number of Sessions: 1 • Participants: 15 Teen Volunteers • Number of Volunteers: 32 AmeriCorps Kids Homework Help Monthly Report - By Olivia Shimkus lss i�.) .Anwri('�`�'"orps IIwne%),,o)rk Ellielp, report Eor Rine. June 2022 Monthly Report Page 7 UNIQUE MANAGEMENT SERVICES,INC. rRP.ATF.r)- 06/30/2022 9a45 PM WB ArrOTr,7T qprATTTq RP.PnRT PAGE: 452 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 .... BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 06/30/2022 ALL AMOUNTS LISTED Accounts Submitted 2,815 Dollars Submitted 199,303.30 Dollars Received 32,993.C2 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02 Incorrect Addresses 518 Dollars in Skiptracing 25,334.17 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,296 Dollars in Process 161,565.24 # of Accounts Activated 1,389 Total Activated 103,774.94 % of Accounts Activated 60.50% % of Dollars Activated 64.234 9/14/2020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies:Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements, mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated: Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted:Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed_ This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report). Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars in Process). Kight Column Dollars Received:Actual money recovered as reported by the Library. Material Returned:Actual value of material returned as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library. https://Web.unique-mgmt.comfhelpjiles/summary.asp t/t