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Agenda 04-26-23 City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: April 26, 2023 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. I. Call to Order—George Feldman, Board Chair II. Approval of Minutes— March 29, 2023 III. Correspondence and Communications IV. Public Audience(Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair's Report—Board Chair VI. Unfinished Business: Staffing Update—Craig Clark Career Online High School Program Update—Jeannie Taylor City Hall Signage for Library- Discussion Library Advisory Board Update to City Commission—Discussion to determine meeting date Banned Books- Discussion VII. New Business None VIII. Library Director's Report/Statistics March 2023 Monthly Report IX. Announcements Next Library Board Meeting—May 31, 2023 Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING,HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND,FOR SUCH PURPOSE,HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED.(F.S.286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE, (561)742-6060 OR (TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. Minutes of the Library Board Meeting Held on Wednesday, March 2 , 2023, at 6:00 PM at City Hall Commission Chambers, 100 E. Ocean Avenue .. Boynton Beach, Florida Present: George Feldman, Chair Jeannie Taylor, Assistant Director Lindsay Karten Nicole Prado Margaret Newton Ace Tilton Ratcliff Absent: Thomas Devlin Marcia Levine I. Call to Order— George Feldman, Board Chair Chair Feldman called the meeting to order at 6:05 P.M. Self-introductions were made. A quorum was present. II. Approval of Minutes —January 25, 2023 Ms. Karten moved to approve the minutes. Mx. Ratcliff seconded the motion. The motion passed unanimously. Ill. Correspondence and Communications Ms. Newton stated that she had a request from the Writer's Group, which meets twice a month in the Library and that they would like to have an online activity. She explained that part of the group are out of towners who leave in April, but want to continue working with the person leading the group. Jeannie Taylor, Assistant Library Director, stated that she will take it back to the management team to see if they can accommodate a Zoom meeting. IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) None. V. Chair's Report— Board Chair Meeting Minutes Library Board Boynton_Beach, Florida March 29, 2023 F&'.KA VI. Unfinished Business: Staffing Update & Introduce Tiffany Marshall, Library Marketing &Outreach Manager— Craig Clark Ms. Taylor introduced Tiffany Marshall, the new Outreach and Marketing Manager, who started a few weeks ago. Ms. Marshall stated that she is born and raised in Boynton. She briefly described her background in education and said that she has been handling marketing since 2016. She stated that her heart is in Boynton and that the Library is a gem. Ms. Taylor noted that Ms. Marshall's grandmother used to bring her to the Library as a child. Career Online High School Program Update—Jeannie Taylor Ms. Taylor stated that there are 15 students in the Career Online High School, and five are more than halfway through. She said that the last graduate they had in January was their 16th. She added that the Library had to secure five more scholarships as they were out and they already issued four out of the five of them. She advised that there are two students working on the prerequisite, and if they finish,they will have to purchase another scholarship. She explained that the students have a choice of seven career certificates and that they complete the certificates first, because if they have any high school credits, they can be applied. She explained that the students have to be 19 or older to take the program, have a Library card and live in Boynton Beach. She said that if State funding is used for a scholarship, the student does not have to be a Boynton resident and can live anywhere in Palm Beach County. Board Elections —Tabled from January 25, 2023 Meeting Chair Feldman asked that anyone interested in serving as Chair to raise their hand and Mx. Ratcliff and Mr. Feldman were interested. Mx. Ratcliff self-nominated. Mr. Feldman self-nominated. The vote was as follows: Ms. Newton stated that she was happy with either candidate. Ms. Karten abstained. Mx. Ratcliff voted for herself. Ms. Prado voted for Mr. Feldman. Mr. Feldman voted for himself. Chair Feldman stated he was elected Chair. 2 Meeting Minutes Library Board Boynton Beach, Florida March 29, 2023 .M. ............_�.uwti............._............. Chair Feldman stated that he was hearing a lot about books in schools and that the Palm Beach County School Board is one of the top schools in the nation for keeping books as they are. Ms. Taylor explained that the Board had previously addressed the Library's updated Collection Development Policy to institute safeguards, and that the Library supports Freedom to Read. She said that she would bring the policy back to the Board. Chair Feldman mentioned that the issue was getting heavy in Tallahassee. Ms. Karten explained that she and Mr. Clark had attended a Continuing Education Class about banned books. She advised that Palm Beach County had one or two challenges. She said that she was informed that in the worst-case scenario, if something was inappropriate for elementary school students, it would be moved to the middle schools. VII. New Business Update on City Advisory Boards— Kathryn Matos, Assistant City Manager Kathryn Matos, Assistant City Manager, requested that each Board give an oral report to the City Commission. She explained that there is no format, but the report would state what the Board accomplished in the past year and what they hope to accomplish in the next. She stated that there must be Board consensus on the report contents, and they should select a spokesperson to make the presentation. She mentioned that she will give the available presentation dates to Ms. Taylor. Mx. Ratcliff noted that the Art Advisory Board decided Mr. Weiss,the Public Art Manager, will make the presentation. She asked if they could do that with the Library Board. Ms. Matos responded they could and also announced that the City is opening a Visitor's Center in an unused first floor lobby conference room. She explained that they will put together materials on City events, businesses, and will create a city-wide map. She advised that it will have historic and digital displays with historical artifacts from residents and the Library. She stated that they are looking for volunteers for four-hour shifts and that she had a sign-up sheet to circulate for members who want to receive further information on volunteering. Chair Feldman stated that they need a Library Sign. Ms. Matos agreed and stated that the City needs one sign for the Library and one for the Art and Cultural Center, and that they had budgeted for it. Chair Feldman asked if the members had any input on the sign. Ms. Matos stated that she would take suggestions. 3 Meeting Minutes Library Board Boynton Beach, Florida March 29, 2023 Chair Feldman suggested that the sign for the Library read "Your Library" and suggested that the members email their suggestions to Ms. Matos. Motion Mx. Ratcliff moved to put signs for the Library on the next agenda, under Future Business, when Mr. Claris was present. Chair Feldman seconded the motion. Ms. Newton asked if the businesses were chosen for the Visitor's Center. Ms. Matos explained that they are not selecting which businesses to be highlighted, rather, that they are setting up a registration process. She said that her long-term goal is to have an electronic kiosk displaying all the businesses in the City, as they want to equally emphasize all of them. She thanked the Board for their efforts, and said that their work is important. Ms. Newton also noted that years ago,the City held an Advisory Board Appreciation Party and suggested that they could, perhaps, have one at the end of the year. Ms. Matos agreed that in the past, they had a volunteer party, but with the economic downturn, it was discontinued, but that they can discuss bringing it back. VIII. Library Director's Report/Statistics January& February 2023 Monthly Reports Ms. Taylor stated that the information is attached. If they have any questions, the members can ask. IX. Announcements Next Library Board Meeting—April 26, 2023 X. Adjournment Motion Ms. Karten moved to adjourn. Mx. Ratcliff seconded the motion. The motion passed unanimously. The meeting was adjourned at 6:30 P.M. Catherine Cherry Minutes Specialist 4 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT— MARCH 2023 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, City Budget Hearings, City Leadership Administrative Team Meetings, and the SEFLIN Regional Conference. Customer Service and Circulation Statistics Current Month I Same Month Percentage Previous Year Change Customer Visits Adult 9,263 3,221 +187.6% ..... ........ _-.- Customer Visits Youth 8,875 6,537 -14.7% Total Customer Visits 14,838 9,758 +52.1% Total Circulation* 14,441 14,341 +0.7% Adult Circulation _a.w..M.M.M.M. .M 6,660 6,647 +0.2%� a --- Young Adult Circulation 583 6551 0% �. - . .... Juvenile Circulation 4,921 4,489 +9.6% ILS System Circulation (Print Materials) 12,200 11,809 +3.3% (Total items checked out kiosks and others in-house) Checkouts on Kiosks 6,332 6,215 +1.9% EBook Circ (Overdrive, Cloudlibrary) 1,153 1,647 -30.0% eAudiobook Circ(Overdrive, CloudQ 509 343 +48.4% _... .. . . 11___-_'_'_1-. _. --------- Overdrive �Overdrive Magazines 163 125 +30.4% Audiovisual 1,195 1,739 -31.3% I Users registered 263 291 -9.69 Online user registration m.. 38 — -A 60T -36.7% Onecard Cards 0 0 - -------------- Number of Reference Transactions 2,088 1,751 +19.2% *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics Number of appointments made: 18 Number of appointments picked up: 18 Number of no-shows: 0 Digital Resource and Database Statistics Current Month Same Month Percentage Previous Year Change Freegal Streams 2,030 754 +169.2% Freegal Users(new) 4 1 +300.0% 'Freegal Downloads 404 417 -3.1% Kanopy Streams 358 263 +36.1% Learning Express Sessions 34 43 -20.9% Gale Legal 12 0 ( - Gale Infotrac Sessions 32 452 -92.9% Gale Infotrac Retrievals 73 1,485 -95.1% I . ... --- _ - — Transparent Languages Users 26 12 +116.7% p Languages Sessions 129 Transparent Lan ua es Se 53 +143.4%_ ..__.m .m -. Learning Express Job Career Sessions 27 39 -30.8% Knowledge City Logins 66 8 +725.0% Brain Fuse 6 - - A to Z total records viewed 6,231 1,427 +336.7% Boynton-Beach.org/city-library 5,789 pageviews(pulled from Google Analytics, s this is the number of views our library website has received) _ .. ....... Palm Beach Post Views (Newsbank) 1,549 1,086 42.6% March 2023 Monthly Report Page 2 Social Media Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people 1,293 1,290 +0.23% who like the Facebook page) New Facebook Likes (number of new page likes) 3 3 0% Facebook Engagements (sum of all likes, comments, and shares across all posts for the month) 156 173 +15.58% 15.58%engagement rate Twitter Followers (number of people who follow the Twitter account) 340 313 +8.6% New Twitter Followers (number of 3 6 -33% new Twitter account followers) Twitter Engagements (sum of all likes, comments, and retweets across all 52 98 -46.9% tweets for the month) 6.25% engagement rate Instagram Followers (number of people who follow the Instagram 1,228 979 +25.3% account) - New Instagram Followers (number of 18 18 0% new Instagram account followers) Instagram Engagements (sum of likes 210 and comments across all posts for the engagements 159 +32.1% month) 7.34% engagement rate Linkedln Engagement 7 4.31% engagement rate Linkedln Followers 51 32 -58.4% Public Computer Usage Statistics Adult Computer Use: 1,559 Adult Computer Average Time Per Session: 42 minutes Youth Computer Use: 879 Youth Computer Average Time Per Session: 41 minutes Adult Laptops Total Use: 102 Teen Laptops Total Use: 112 Computer Usage Total: 2,438 March 2023 Monthly Report I Page 3 Collection Management Discarded Items=391 Items Added to Collection= 639 Archives Activities The Local History Archives continues to collect, preserve, and make accessible historical materials concerning the communities of Boynton Beach. Our digital image collections available online continue to grow, shared at https://www.boynton-beach.org/library/archives-images, and we're now adding some video at https://www.boynton-beach.org/library/archives-oralhistory. Library Program Report Creative Edge Studio Programs Hand-Crafted Greeting Cards 1. Number of Sessions: 1 2. Participants: 5 Hand-Crafted Greeting Cards(evening) Number of Sessions: 1 3. Participants: 8 Sewing- Intermediate 4. Number of Sessions: 1 5. Participants: 6 Crafting in the Library(Spring Yarn Eggs) 6. Number of Sessions: 1 7. Participants: 8 1:1 Studio Appointments 8. Number of Appointments: 28 9. With Studio Assistant: 7 Creative Bug 10. Active Users: 6 11. New Users: 3 12. Hours Watched: 14.08 13. For most popular category Sewing and Art+ Design are in a tie. This month the Creative Edge Studio got a new 3D printer and the Youth Department received our old 3D printer.The Creative Edge Studio now has a Prusa i3 MK3S+. This one has a slightly larger build volume and a better resolution. I had the new 3D printer up and running in time for a city event, called Business over Brews. I was on the first floor with the 3D printer, the Studio Assistant remained on the Studio offering brief walk through tours of the Creative Edge Studio. We got decent foot traffic, a total of 18 people made it upstairs to the Studio. March 2023 Monthly Report I Page 4 Public Technology Training Programs - Tech Talk Thursday 14. Number of Sessions: 4 15. Participants: 17 Tech Talk Thursdays: • March god—How to Post on Instagram • March 9th—Facebook Marketplace • March 16th—How to Spot a Scam • March 23rd—Social Media 101 (What is Social Media?) • March 301h—Exploring YouTube Attendance for Tech Talk has been slowing down. The snowbirds have left to go north, so there are less attendees. A few new faces were at these tech talks. It was nice to have new faces. One class only had one person until the last five minutes when a patron overheard our conversation and decided to sit in on the session. It was nice to see people wanting to stop by just from hearing the conversation and tech talk going on at the couches. Resume Writing 16. Number of Sessions: 1 17. Participants: 2 Computer Literacy Week 18. Number of Sessions: 4 19. Participants: 14 What is Canva? 20. Number of Sessions: 1 21. Participants: 9 Microsoft Excel Intermediate 22. Number of Sessions: 1 23. Participants: 4 Intro to MS Word 24. Number of Sessions: 1 25. Participants: 7 Tech Talk 26. Number of Sessions: 3 27. Participants: 16 Protect Yourself Against Scammers 28. Number of Sessions: 1 29. Participants: 15 Intermediate MS Word 30. Number of Sessions: 1 31. Participants: 3 Logo Creation Using Adobe Creative Cloud 32. Number of Sessions: 1 33. Participants: 0 March 2023 Monthly Report Page 5 Adult Services Programs Quilters 34. Number of Meetings: 4 35. Total Attendees: 27 Writer's Corner 36. Number of Sessions: 1 37. Participants: 12 Book Buzz Adult Book Club 38. Number of Sessions: 1 39. Participants: 13 Brown Bag Series 40. Number of Sessions: 1 41. Participants: 28 Great Decisions 42. Number of Sessions: 4 43. Participants: 14 Youth Services Programs Outdoor Storytime 44. Number of Sessions: 2 45. Participants: 98 Bilingual Storytime 46. Number of Sessions: 2 47. Participants: 120 Little Artists 48. Number of Sessions: 2 49. Participants: 32 Make&Take 50. Number of Sessions: 1 51. Participants: 26 Creative Writing 52. Number of Sessions: 1 53. Participants: 20 Lego Lab 54. Number of Sessions: 1 55. Participants: 16 Picture Book Club 56. Number of Sessions: 1 57. Participants: 25 Throwback Thursday 58. Number of Sessions: 1 59. Participants: 16 March 2023 Monthly Report Page 6 PAWS to Read 60. Number of Sessions: 3 61. Participants: 19 Teen Services Teen Tuesdays 62. Number of Sessions: 4 63. Participants: 0 Chess Club 64. Number of Sessions: 4 65. Participants: 5 Virtual Zone-Sound Booth 66. Participants: 9 AmeriCorps Kids Homework Help Monthly Report March was another amazing month at the youth library AmeriCorps tutoring room. Even with spring break in the mix, the program stayed busy and children and youth continued loving and appreciating the program.This month I continued to have many calls from parents asking about the program and being elated at the details. Many parents and guardians appreciate the youth library and the free tutoring program so much and I can clearly see the impact and how important this is for the community of Boynton Beach and beyond. With busy days I am constantly grateful for fellow AmeriCorps member, Sarah, who has been consistent in helping me. The children and youth love her and have gotten just as close to her as they have to me. She is very helpful especially to younger students who need tutoring in reading and reading comprehension as that is what she does at her main site. The librarians and front desk workers and volunteers at the youth library have also been extremely helpful if I need assistance with a student or if I have any questions. Overall,this month has just emphasized how much I feel supported serving here. The free donated books in my room have continued to be a big hit and both parents and children appreciate them. I use them with the younger kids and they get very happy and excited when I tell them they can take them home. A couple children have also started asking for extra worksheets to practice on when they are done with their own homework. Math is a tough subject and it is very promising to see many of them want to get better. My favorite moments this month, however, have been the children showing me their report cards as well as their new test scores. Everyone is improving in all subjects, especially math, and seeing them so proud and excited to show me has made my month. There were 51 children and youth who came for tutoring in March, which is great for having a week of spring break in the mix. Most of the kids came in 2-4 times a week with many coming every day or at least 3 days. There were only 4 new students in March with the other 47 being regulars who love the library and the tutoring program. While that is a light number of new students, I have still gotten multiple calls already in April from potential students asking for more information and committing to coming. Third grade is the most common grade that comes in for tutoring and homework help with 17 of the students being in third grade at different schools. There were 7 students in Kindergarten or Pre-K who came in for extra help with reading and letters. The oldest student was in 5th grade, but I imagine older students coming in more as the year winds down and finals and final projects are coming up. Math is still the subject that is worked on most with children and youth, but reading and reading comprehension has also been needed this month. March was a great month and the spring break in the middle was a great break definitely needed for the kids. They have come back excited to get back to school and a routine and there has been little to no catch March 2023 Monthly Report I Page 7 up because of the break, all of the kids stayed studying. I am excited for April and to see all of the new students who come in. The tutoring and homework help program is so important for this community and it is amazing to see the impact and love. AmeriCorps Adult Monthly Report Advanced Beginner's Class This is a very diverse group of students that come from the following countries: Vietnam, Russia, Haiti, Colombia,The Dominican Republic,Venezuela, Spain, Brazil and Peru Week#29: Date Number of Students Wed. 3/01/23 10 Thurs. 3/02/23 5 Week#30: Date Number of Students Mon. 3/06/23 6 Tues. 3/07/23 8 Wed 3/08/23 9 Thurs. 3/09/23 10 Week#31: Date Number of Students Mon. 3/13/23 10 Tues. 3/14/23 8 Wed. 3/15/23 7 Thurs. 3/16/23 8 Week#32: Date Number of Students Mon. 3/20/23 Spring Break Tues. 3/21/23 Spring Break Wed. 3/22/23 Spring Break Thurs. 3/23/23 Spring Break Week#33: Date Number of Students Mon. 3/27/23 13 Tues. 3/28/23 11 Wed. 3/29/23 10 Thurs. 3/30/23 10 The advanced beginner's class has completed the following topics as of the end of March. 1. The question word "why". (Ex. Why is she going to the doctor? She's going because she's sick. She always goes when she's sick.) 2. Different ways of reacting to bad news. (I'm sorry to hear that. That's too bad. What a shame!) 3. Irregular spellings for different verbs when used in the present continuous tense (ex. smile/smiling, bite/ biting) 4. Reading longer and more difficult articles. Every student is given the chance to read aloud so that they can practice speaking and proper pronunciation. They also do exercises which focus on reading comprehension. 5. Listening exercises where they must listen to the information given,comprehend it,and select the best answer to the question. March 2023 Monthly Report I Page 8 6. Different modes of transportation (walking,driving,taking the bus,taking the train,taking the subway,taking a taxi, riding a bicycle, riding a motor scooter,and riding a motorcycle. After reading about global transportation problems,the students discussed different means of transportation and traffic issues in their countries. 7. New vocabulary expressing things people do when they are nervous,tired, cold, etc. (ex. I bite my nails, I perspire, I walk back and forth, I yawn, I shiver, etc.) S. Different types of sentences(ex.Statements and questions) and turning a statement into a question. 9. We have been spending a lot of time working on combining the simple present tense with the present continuous tense. This is very challenging for the class. Switching tenses in conversation is extremely difficult for all ESOL students. I want to be sure that they are comfortable with this before we move on to other tenses. 10. Different occupations(actor, baker,chef,construction worker,dancer, mechanic,salesperson, secretary,singer, superintendent,teacher,truck driver,etc.) 11. How to use "can" and "can't" 12. A story about an employment service and the skills required for different types of jobs. 13. How to use "have to" and "has to" 14. A story about all the steps involved in applying for a driver's license. 15. How to read a job ad and complete an employment application. Students completed an actual application for practice. 16. How to ask permission to leave work early and the reasons for which one would need to leave early. 17. How to read safety signs 18. Review of telling time 19. Review of months of the year and seasons 20. The future tense with "going to" (I am going to wash the windows tomorrow.) Beginner's Class This class consists of students from the following countries: EI Salvador, Russia, Canada, and Haiti Week#10: Date Number of Students Wed. 3/01/23 2 Thurs. 3/02/23 6 Week#11: Date Number of Students Mon. 3/06/23 3 Tues. 3/07/23 4 Wed. 3/08/23 5 Thurs. 3/09/23 3 Week#12: Date Number of Students Mon. 3/13/23 3 Tues. 3/14/23 3 Wed. 3/15/23 4 Thurs. 3/16/23 4 Week#13: Date Number of Students Mon. 3/20/23 Spring Break Tues. 3/21/23 Spring Break Wed. 3/22/23 Spring Break Thurs. 3/23/23 Spring Break March 2023 Monthly Report Page 9 Week#14: Date Number of Students Mon. 3/27/23 5 Tues. 3/28/23 4 Wed. 3/29/23 6 Thurs. 3/30/23 5 The beginner's class has completed the following topics as of the end of March. 1. The present continuous tense(What are you doing? I'm eating.) 2. Possessive pronouns (my, his, her, its, our,your,their) 3. Affirmative short answers using the verb"be" (Are you busy? Yes, I am.) 4. Different activities(painting the garage,feeding the dog, etc.) 5. Asking questions about where people are and what they are doing("Where is Mary?" "She's in the yard." "What's she doing?" "She's planting flowers.") 6. Opposites(new/old, rich/poor, etc. 7. Negative short answers using the verb"be" ("is Bill tall?" "No, he isn't." 8. Discussing the weather("It's hot." "It's raining." Etc.) 9. Reading stories emphasizing the new grammar and answering comprehension and true/false questions 10. Telling time In addition to teaching the two classes, there are a number of students who come in on a weekly basis for individual help. There is a student who comes for pronunciation lessons. There is another student who is writing a cookbook and needs help editing the text. There is a third student who comes in for help with reading. These three students come from Vietnam, China and Russia. March 2023 Monthly Report I Page 10 UNIQUE MANAGEMENT SERVICES,INC. CREATED: 03/31/2023 6:08 PM JwB ACCOUNT STATUS REPORT PA 43 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH PL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 03/31/2023 ALL AMOUNTS LISTED Accounts Submitted 2,986 Dollars Submitted 214,049.55 Dollars Received 38,654.72 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02 Incorrect Addresses 552 Dollars in Skiptracing 28,688.70 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,433 Dollars in Process 172,148.44 # of Accounts Activated 1,463 Total Activated 110,818.78 % of Accounts Activated 60.13% % of Dollars Activated 64.37% 9/1412020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES,INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies.Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc, Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. #of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated:Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted., Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report).Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In Process). Right Column, Dollars Received:Actual money recovered as reported by the Library. Material Returned: Actual value of material returned as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library. hftps:llweb,unique-mgmt.com/help_filestsummary.asp