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Agenda 06-28-23 1 City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: June 28, 2023 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. I. Call to Order—George Feldman, Board Chair II. Approval of Minutes—April 26, 2023 III. Correspondence and Communications IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair's Report—Board Chair VI. Unfinished Business: Staffing Update—Craig Clark Career Online High School Program Update—Jeannie Taylor Library Advisory Board Update to City Commission—Discussion VII. New Business Summer Reading Club & Kickoff Event—Jeannie Taylor VIII. Library Director's Report/Statistics April & May 2023 Monthly Reports IX. Announcements Next Library Board Meeting—August 30, 2023 Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND,FOR SUCH PURPOSE,HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED.(F.S.286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S.OFFICE, (561) 742-6060 OR(TTY) 1-800-955-8771,AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. Minutes of the Library Board Meeting Held on Wednesday, April 2 , 2023, at 6:00 PM at City Hall Commission Chambers, 100 E. Ocean Avenue Boynton Beach, Florida PRESENT: George Feldman, Chair Craig Clark, Director Marcia Levine Jeannie Taylor, Assistant Director Margaret Newton Ace Tilton Ratcliff Lindsey Karten ABSENT: Nicole Prado Thomas Devlin I. Call to Order— George Feldman, Board Chair Chair Feldman called the meeting to order at 6:00 P.M. II. Approval of Minutes — March 29, 2023 Motion Mx. Tilton Ratcliff moved to approve the minutes. Ms. Levine seconded the motion. The motion passed unanimously. III. Correspondence and Communications Ms. Levine stated that she attended the Hester Center Senior Health Fair that the Boynton Beach Senior Center held with other Board Members, and that they took information regarding other City Boards and Departments with them. She said that it was great to represent the different departments in the City. IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) None. V. Chair's Report—Board Chair VI. Unfinished Business: Staffing Update— Craig Clark Meeting Minutes Library Board Boynton Beach, Florida April 26, 2023 Mr. Clark announced that they are recruiting to fill two vacant positions: a Librarian Archivist and a Senior Librarian. Career Online High School Program Update—Jeannie Taylor Mr. Clark gave the update, stating that there are 16 graduates and 16 students currently in the program, with five of them more than halfway complete. City Hall Signage for Library— Discussion Mr. Clark stated that he submitted a request for funding and the sign will be funded. He advised that he will work on the sign for the Library and Art and Cultural Center. Library Advisory Board Update to City Commission — Discussion to determine meeting date Mr. Clark commented that the City Commission decided that all advisory boards will provide an annual report at a City Commission Meeting. He explained that the report content has to be written by the Board, giving an overview of activities for the prior year and plans for the future. Chair Feldman suggested that the Board develop an outline and choose someone to make the presentation. Mx. Tilton Ratcliff noted that the liaison for another advisory board would be making the presentation for that Board, and she suggested the same be done with the Library Board, as the liaison has the best concept of what goes on in the Library Board Members could send Mr. Clark an email about what they discussed. Mr. Clark stated that he understood that the City Commission wanted the advisory board's perspective and he suggested that they include their last year's activities in the report. Discussion followed about what should be submitted for the report and about the purpose and mission of the Board. After further dialogue, it was decided that each member should provide their own personal input for the report and bring a summary of their thoughts and wishes and what they want to tell the City Commission about the Library, including likes, # dislikes,future projects and what they want to see. When the report is done,the members can decide on a date and who will make the presentation. Banned Books— Discussion Mr. Clark stated that he researched the issue and there is a report that banned books are on the rise, and there are a lot of censorship challenges that affect school libraries coming from the Governor. He commented that the only thing that affects public libraries, is when 2 Meeting Minutes Library Board Boynton Beach, Florida April 26, 2023 .................... a citizen wants to challenge a book. He said that if someone wants to challenge a book, they have to fill out a "Request for Reconsideration of Library Materials" form that is on the website, and he explained the process. He clarified that a disgruntled patron who goes through that process without their desired outcome can come before the advisory board and the Board would respond. Chair Feldman asked if school books were also in public libraries. Mr. Clark replied that of the 13 most banned titles, the Library has 77% of them available. Ms. Karten asked if they have had any requests for reconsideration. Mr. Clark responded that they had one 15 or 16 years ago and that the patron filled out the form and the book was left on the shelf. He said that some other libraries had challenges to books and Gay Pride displays. He announced that the City will have a display and that they are well prepared. Ms. Karten inquired who determines the display and for how long. Mr. Clark replied that they have a staff panel who determine what the different book displays will be for the year and that the Pride display has always landed on the list. VII. Now Business None Vill. Library Director's ReportiStatistics March 2023 Monthly Report Mr. Clark reviewed the Monthly Report detailing that there was a 52% increase in attendance from the same month last year. Chair Feldman asked about staff availability on the floor. Mr. Clark responded that any Library employee on the floor can help a patron. He explained that there are three Shelvers that were reclassed to Library Assistants. He pointed out that they are providing additional training for the Shelvers who can help serve the public a little more. Ms. Newton complimented the Children's Librarian, Sonja, and said she was fantastic. She stated that she was also working with Tiffany Marshall, the new Public Outreach Manager, who she also highly praised. Mr. Clark pointed out that tomorrow they are celebrating National Library Week. I . Announcements 3 Meeting Minutes Library Board Boynton Beach, Florida April 26, 2023 Next Library Board Meeting —May 31, 2023 Chair Feldman announced the next meeting. Mr. Clark stated that he would expect an email with comments for the presentation by the 10th and that he will contact the absent members to bring them up to par. Ms. Levine pointed out that First Friday is the 5th and that she will man the table and will have information about the various departments. Mx. Tilton Ratcliff commented that they may not be present at the May 31St meeting if a quorum is present. Mr. Clark will send out email reminders to the members. X. Adjournment Motion There being no further business to discuss, Mx. Tilton Ratcliff moved to adjourn. Ms. Karten seconded the motion. The motion passed unanimously. The meeting was adjourned at 6:38 P.M. t , Catherine Cherry Minutes Specialist 4 2023 The City of Boynton Beach-Library Advisory Board (LAB) Report to Boynton Beach City Commission (Date TBD)- Marcia Levine-Board Member Report www.boyntonlibrary.or Facebook: Boynton Beach City Library Instagram: @bbcitylibrary The City of Boynton Beach's Library Advisory Board meets the last Wednesday of each month at 6 pm, in the City Hall Commission Chambers. All residents are welcome and encouraged to attend our meetings. According to our By Laws, "The Library Director shall be considered the executive officer of the board and shall have sole charge of the administration of the Library under the direction and review of the board, and under the supervision and control of the City Manager and The City Commission." have compiled a brief Highlight s Summary that we the Advisory Board oversaw: May 2022 In May 2022, we received great news that The City of Boynton Beach's Library was the recipient of the 2022 Florida Library Association's Library of the Year Award. Below is an email statement that the board received: Good Afternoon, I am honored and excited to announce that the Boynton Beach City Library is this year's recipient of the 2022 Florida Library Association's Library of the Year Award. A professional committee of Florida Librarians throughout the State of Florida carefully reviewed multiple applications to achieve this honor. Please click on the following URC to read the latest issue of Florida Libraries Journal to view the award announce https I'/www.flalib.orgdatest-issue June 2022 A.Fund Libraries Initiative-the Library Board was enlisted to assist with the campaign below Make your voice heard: Tell your Representative to#Fundlibraries Will you contact your Representative and ask them to support this funding? This is an important moment for libraries, and we need your help. Next week, the House of Representatives Appropriations Committee will begin marking up its Fiscal Year 2023 spending bill, which will ultimately include federal library funding. As a library advocate in a key district, your voice can have a tremendous impact on this process. Your Representative, Rep. Lois Frankel (D), sits on the important Labor/Health & Human Services/Education Subcommittee and will cast a vote determining whether to include increases for library funding, new resources for library construction, and increases for school library literacy programs. This is the last chance to weigh in before the first votes are cast on these spending bills. As the Subcommittee considers the FY 2023 budget next week, they will decide on the designated amounts that the Institute of Museum & Library Services (IMLS)will be able to grant libraries through the Library Services &Technology Act (LSTA), along with the Innovative Approaches to Literacy (IAL) school library grant program through the U.S. Department of Education b.June 2022 Updated Collection Development Policy- Review, Discussion, and Vote August 2022 Creative Bug Launch www.creativebug.com/libbonon-beach This was an exciting addition to the city Library's Digital Library-a creative resource for creators, crafters and everyone imaginative! Creative Bug is an online source where you can stream thousands of free classes taught by professionals on topics such as: embroidery, Cricut Designs, hand lettering and more. All you need is your library card to begin a project. Ongoing Library Initiatives Pro rams the board oversees offers suggestions: Staffing Update Library Signage Banned Books Discussion Library Programs-bbflpl.libcal.com Career Online High School Program AmeriCorps Program ARPA Grant—Technology Training for Entrepreneurs and Career Advancement Summer Reading Club Holiday Food Drive—Friends of the Library and the City of Boynton Beach Dec 2022 Civil Air Patrol Hello Craig, Attached are some of my thoughts about the board and the annual report we'll be presenting to the City Commission: Per the by-laws, I believe that the Library Board currently adheres to the requirements set forth—generally speaking, the Board does not make as many decisions as, say, other Boards in the city do. The Library Director serves to present their monthly report and the statistics are accessible in our monthly packets. I think it's inarguable that the Library itself is doing an incredible, literally award-winning job. From Career High School graduates to increased visitors to a plethora of activities including writing, quilt-making, art, the Creative Edge Studio, and more, the Library is truly one of the best in the county. As a regular visitor to the Library, I see firsthand how involved the librarians and the staff are in their work and in encouraging the community. That work is reflected in the statistics, especially (as of late) the number of customer visits. I think the Board has been useful in places—I'm thinking specifically of reviewing and approving the Request for Reconsideration of Library Materials as policy in response to the governmental censoring that has run rampant over the last few years. I would be curious about seeing if there are places where the Board can take on a more active role—perhaps in handling specific problems or special projects, as noted in the by-laws. (I think having the Director's input here would be useful in order to walk the line between being practical versus creating an imposition upon what is already a functional Library team.) Otherwise, the Board is more a reception for information versus actively involved in furthering the Library's missions. I would like to improve the by-laws to insist that the Board Members at minimum have library cards/memberships, but also that there be some kind of requirement that the Board members also be involved in using the Library itself. It seems silly to have a Board who never even steps into the building, or remains unawares of what services the Library can provide as a result of their own disconnect. I'm not sure if there is a way to do this, but having the Board's Correspondence, Communications, or Chair/Committee reports reflect that action might be useful—say, one month the Board agrees to tour the Creative Edge Studio, one month we attend a class, one month we use some of the quiet study rooms, one month we attend a reading, etc., etc. I think that's all I've got for now; hopefully any of this is useful. Warmly, Ace Tilton Ratcliff I they/them The Boynton Beach City Library Board I was asked to convey my impression of the Boynton Beach Library Board and how it is functioning as it concerns the City of Boynton Beach Library and its service to the citizens of Boynton Beach, Florida, and the incorporated areas of Palm Beach County. I joined the board in December of 2022. Atmosphere: The City of Boynton Beach Library exudes an atmosphere of welcome,comfort, availability, proximity, and convenience for its patrons. Programs: I have been privileged to engage in several activities sponsored by the library.Some of the programs and sites are: The Children's Library,The Writers Corner Group, which, because of requests from the members, was moved from one evening a month to two evenings a month, and ad hoc meetings such as "Pages of Hope"—Mental Health Discussion book for May 2023. Public Access: The hours that the library is open for public use are very user-friendly for the library patrons, and the drop boxes for books that must be returned are in very accessible places. Aesthetically: This is a physically beautiful library that promotes calmness and learning. There are spaces for individual pursuits and space for groups to partake in reading or quiet discussions. Staff: I would like to commend the library staff for going above and beyond their stated duties. For example, my encounters with the person in charge of the children's library were extremely helpful and I am looking forward to continuing that relationship. Also, I must mention both the Director and Assistant Director of the library. They have set the tone for openness, while understanding that they have more than just one or two people to please. Conclusion: 1 would like to emphasize that I advocate a Library Board that helps to enhance and embrace the core services of the library. And,for me, the core service of welcoming community and community outreach is number one. Margaret Newton—Kipsaigi@aol.com BOYNTON BEACH CITY LIBRARY MONTHLY REPORT— APRIL 2023 Administrative Servi--ces/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, SEFLIN Manager's Academy Kick Off, City Leadership Administrative Team Meetings, Management team Strategic planning, City Hall Social and SEW Contract Negotiations. Customer Service and Circulation Statistics - Current Month Same Month Percentage Previous Year Change Customer Visits Adult 8,510 7,649 +11.3% Customer Visits Youth 6,350 5,342 +12.5% Total Customer Visits 14,860 12,991 +14.4% Total Circulation* 13,033 121593 +3.5% Adult Circulation 5,275 5,507 -4.2% Young Adult Circulation 677 536 +26.3% Juvenile Circulation 4,813 4,061 +18.5% ILS System Circulation (Print 10,771 10,120 +6.4% Materials) (Total items checked out kiosks and others in-house) Checkouts on Kiosks 5,004 5,175 -3.3% EBook Circ (Overdrive, Cloudlibrary) 1,236 1,545 -20.0% eAudiobook Circ (Overdrive, CloudQ 472 345 +36.8% - Overdrive Magazines 151 169 -10.7% Audiovisual 982 1,577 -37.7% Users registered 258 223 +15.7% Online user registration 39 43 -9.3% Onecard Cards 1 1 0 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 Number of Reference Transactions 850 2,843 -70.1% *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics Number of appointments made: 16 Number of appointments picked up: 16 Number of no-shows: 0------ Digital Resource and Database Statistics Current Same Month Percentage Month Previous Year Change Freegal Streams 1475 742 +98.8% Freegal Users (new) 0 0 0 Freegal Downloads 379 394 -3.8% Kanopy Streams 344 242 +42.1% Learning Express Sessions 86 66 +30.3% Gale Legal 24 20 +20.0% Gale Infotrac Sessions 231 582 -60.3% Gale Infotrac Retrievals 69 213 -67.6% Transparent Languages Users 12 14 -14.3% Transparent Languages Sessions 64 47 +36.2% Learning Express Job Career Sessions 1 83 64 +29.7% Knowledge City Logins 18 5 +260.0% Brain Fuse 7 NA NA A to Z total records viewed 1,181 0 -100% Boynton-Beach.org/city-library 4286 pageviews (pulled from Google Analytics, this is the number of views our library website has received) BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 Palm Beach Post Views 1,483 1,096 +35.3% (Newsbank) Collection Management Discarded Items = 359 Items Added to Collection = 1017 Social Media Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people 1,299 1,290 +0.23% who like the Facebook page) New Facebook Likes (number of 6 0 0% new page likes) Facebook Engagements (sum of all 612 0.67% +2K% likes, comments, and shares across engagements all posts for the month) 13.99% engagement rate Twitter Followers (number of people 340 320 +6.3% who follow the Twitter account) New Twitter Followers (number of 0 7 -100% new Twitter account followers) BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 Twitter Engagements (sum of all 81 87 -6.9% likes, comments, and retweets 6.9% across all tweets for the month) engagement rate Instagram Followers (number of 1,243 996 +23.9% people who follow the Instagram account) New Instagram Followers (number 22 22 0% of new Instagram account followers) Instagram Engagements (sum of 198 132 +50% likes and comments across all posts engagements for the month) 50% Engagement rate Linkedln Engagement 30 0.67% 2K% engagements 13.99% engagement rate Linkedln Followers 51 35 +45.7% Public Computer Usage Statistics Adult Computer Use: 1,314 Adult Computer Average Time Per Session: 44 minutes Youth Computer Use: 586 Youth Computer Average Time Per Session: 435 minutes BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 Adult Laptops Total Use: 118 Teen Laptops Total Use: 242 Computer Usage Total: 1,900 Collection Management Discarded Items=391 Items Added to Collection= 639 Archives Activities Position vacant-one interview scheduled for next week Library Program Report Creative Edge Studio Programs Programs: Hand-Crafted Greeting Cards: 8 Hand-Crafted Greeting Cards (evening): 9 Sewing— Intermediate Projects: 6 Crafting in the Library (Spring Wreaths with Paper Flowers): 10 Appointments: With Christina: 27 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 With Studio Assistant: 6 Creative Bug: Active Users: 7 New Users: 3 Hours Watched: 3.5 The most popular category is shared between sewing, paper, and art & design. This month we visited the Miami Maker Faire. We have attended the Orlando Maker Faire many times, but this was the first time that it looked like the event in Miami really came together in a way that looked like it would be worth attending. At the Miami Maker Faire, we met students at FIU's makerspace and learned about some new software. Prusa was also there, that is the brand of the new 3D printer we recently purchased. I chatted with them about the printer, learning more about its limitations. Miami-Dade Library was there showing off the Magic Leap, a type of Augmented Reality headset that we also have. I have trouble coming up with program ideas with AR and VR headsets, predominantly because it does not feel hygienic to me. I plan to reach out to Miami- Dade and find out how they are creating programs around this device. During routine orientations of the Creative Edge Studio, I never find people interested in using these AR and VR headsets. We plan to tour Makerspaces in South Florida to see what they have going on and their organization of the space. We feel this could be valuable to learn different methods of organization and structure within Makerspaces. BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 Public Technology Training Programs �Ynl Clanes:14 Dates; Tim. 9 Reg N: Wait Ust? Tech Talk Thursday- Thursday,April 1 10:308-Ila Lpop UPI 3 Z N Intermediate Excel Monday,April 10th Ill-7:30p I A.Rl a 9 N C.ttilnL!!j!Lable Cord, Tuesday,April Ilth 4:30p 2P-5 is 16 N Tech Talk Thursday Thursday,April 13th 10l-Ila ii UP) ----41_ 21 N ILit Wit I Thursda April 13th 2p,-3:30p(FL Tech Talk Thursday Thursdaill h 10:30a-Ila IPOP UPI 5 4 N small Business Resources Monday,April 24th i-7:30p JFL RMI 2 6 N Filyer using,,P blisher ]Wednesday,April 26th j3p-4:301-5p)(FL RM) 2 2 N Tech Talk Thursday IThursday,April 27th 110:3w 110 IPOP UPI X 5 N 11"i rda yAP rfl 30p,1111 RMI 51 51 N Attended: �3 i I 1 11 Ill ills,Ill 311 Tech Talk Thursdays: ' April 1h—KJSvs.Android ' April 13m—FacebookPrivacy Settings ' April 20th—Digital Citizenship ' April 27m—iPhoneTips My iO6vs.Android talk pulled in three new attendees toTech Talk! | was worried with the Snow Birds leaving,that my tech talk attendance would go down significantly, since four out of the five people attending at that time were all from out of state. It's interesting how the yearlong residents think because the Snow Birds left that my program ends until September.All in attendance were happy to know that regardless ofitnot being season, |will always hold classes! 4-Week Computer Literacy Series: oApril 13m nApril 37`» o may 4th o May 11m I feel like the group of people I have for this session is the best one I have had so far! There is a good mixture of young and old attendees, along with different demographics—three of my attendees speak Spanish, so they are helping each other when they don't understand what I said. I have a young man (18)from South Africa who is very motivated to learn about the computer. He told me that he plays video games, so he knows a little bit about the computer, but not enough to understand it on his own. He is a fantastic person to have in the class, he is so patient and he helps the older patron that sits next BOYNTDNBEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 to him.Also, despite only holding two classes so far, I have had 100%attendance both classes,which has never happened since I started these four-week sessions. 31 One-on-One appointments: I meet weekly with a local author to help her with tech questions.This month she was preparing for a virtual lecture on her book. We worked on a PowerPoint presentation and I showed her how to use Zoom.We went over making sure how to open up Zoom and make sure her camera is working.The morning of the lecture,she called me in a panic—her WiFi was down and she didn't know what to do. I told her to come to the library and I'll let her use my office for the program.She came by and we sat in my office as she did her lecture. It went off without a hitch! The lecture was about 45 minutes long, and in the end, she was so grateful that I was able to accommodate her. An older gentleman came for my help creating a logo for his company. He is a Hydrogeologist, Innovator and Engineer and he wanted a logo that encompassed his work.We used Adobe Creative Cloud Express to create the logo. I was able to download the logo for him and put it on a USB drive for him.We then went to Canva and created business cards for him.After the creation of the business cards, I was able to print a set of cards for him. (Since the CES is no longer offering business card printing, I was given permission to print off one sheet per patron who comes to me with help with their business cards.) I was introduced to a mother of three who is going through medical school to become a labor and delivery nurse, however,she has been doing her school work on an iPad and she couldn't make sense of the website on her laptop,since it looks completely different.We went over the website together—it is called canvas.com (NOT Canva.com). I showed her how to submit her homework on the site and how to reply to comments in her account.We scheduled another appointment just in case she needs more help or has any other questions. Other Notes: I am no longer going to hold classes about MS Publisher.The last class I held in April made me realize that there are better programs out there to create designs.The two people that attended agreed and we ended up going over Canva and how to create a flyer on Canva instead. On Monday, March 24th, I was contacted by the program director at Carlisle in Lantana. She heard about my tech talks and was wondering if I would be able to hold a tech talk at their facility. I called her back on March 28th, I had to inform her that I am not able to go to their facility since they are located in Lantana. Instead, I offered for them to come to the library and we can set up a private session for the Carlisle residents once or twice a month.The program director told me she will call me back to try and set that up. I am still waiting for her return call. BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 Adult Services Programs Quilters Group -4 sessions, 15 participants Book Buzz Adult Book Club- 1 session, 9 participants Raising Financially-Savvy Kids- 1 session, 2 adults (3 children) Medicare Basics- 1 session, 10 participants Great Discussions, 2 sessions, 14 participants Youth Services Programs Outdoor Storytime Number of Sessions: 2 Participants: 105 Bilingual Storytime Number of Sessions: 2 Participants: 90 Little Artists Number of Sessions: 2 Participants: 5 Make&Take Number of Sessions: 1 Participants: 12 Creative Writing Number of Sessions: 1 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 Participants: 16 Lego Lab Number of Sessions: 1 Participants: 12 Picture Book Club Number of Sessions: 1 Participants: 45 PAWS to Read Number of Sessions: 4 Participants: 29 Special Guest Storytime Participants: 40 Poinciana Elementary Lit Night Participants: 35 Teen Services Teen Tuesdays Number of Sessions: 2 Participants: 53 Chess Club Number of Sessions: 0 Participants: 0 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 Virtual Zone-Sound Booth Participants: 10 Cards & Accounts Adult cards (new) -40 Youth cards (new)—31 Total: 71 AmeriCorps Kids Homework Help Monthly Report AmeriCorps Monthly Tutoring Report: April By: Laura Courson April was a great month at the AmeriCorps tutoring center in the youth library. This month continued to stay busy with the "regulars" coming in as well as new students.This program continues to be loved by many parents and students and everyone who comes finds it very helpful. I believe the impact will still be great with the Florida State Testing coming up. The children and youth have not only connected to me, but have loved having Miss Sarah, a fellow AmeriCorps member, come in and help. It has been helpful for both me and them, especially if miss a day. The reading and math subjects have gotten stronger in all of the children. The donated books and flashcards have been helpful, but I believe that I have finally understood how the kids learn, so it makes it much easier for me to help them. It feels so fluid and adaptive and has been going very well. The librarians and front desk workers have continued to be very helpful if I need anything and constantly support me with the children. Kids are starting to see BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 summer break ahead and I know that distraction will only make them want to do homework less, but every student I have is a hard worker and wants to get better. They have continued asking for extra worksheets and math exercises in order to feel more confident and it has been great to see. I already know I am going to miss all of them, I have loved this service. There were 52 children and youth who came into the library for tutoring in April. Most children come in 2-3 times a week with a couple coming all 4 days for extra help. There were 10 new students, which is the most we have had in a while, with the other 42 being"regulars" who have loved the program for years. Many of the new students are younger kids who want to keep practicing what they have learned. Other new students have bee those who have final projects coming up and need more help with those as well. Third grade is the most common grade of the students who come here with 16 of them being in third grade. There were also 7 kindergarteners this month and 11 first graders. Only one middle schooler;this program continues to be very popular with elementary age children over the middle school and high school range. The most popular subject served here is math, but many children now are asking for help for both math and reading. Many of the younger children have packets of both that they need help on. Reading comprehension has also continued to be a popular subject that parents would like their children to work on, so that has been fun to help with as well. Overall, April was a great month for the AmeriCorps tutoring program at the youth library. I love working with the children, they are all so fun and they are starting to love to learn. The children that come in every day are starting to really trust me and it has been very rewarding to see that. I know May will be filled with state testing and final projects so I am looking forward to what comes with that. CAREERSOURCE PBC SERVICES - BOYNTON BEACH CITY LIBRARY 4/4/2023 SESSION I Name Job Title Service Educator RA Claim Assistance Driver Job search(P/T) Office Clerk Job Search Security Guard RA Claim Assistance BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 Property Maintenance External Online Job Application Assistance Total:5 4/11/2023 SESSION II Name Job Title Service College Professor Job Search Administrative Assistant Job Search Retail RA Claim Assistance Receptionist Job Search (P/T) Picker Packer RA Claim Assistance Drafter Training Scholarship Operations RA Claim Assistance Tota I: 7 4/18/2023 SESSION III Name Job Title Service BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 Food Service Worker Job Search Admin/Remotely RA Claim Assistance Nanny RA Claim Assistance Warehouse RA Claim Assistance Total:4 4/25/2023 SESSION IV Name Job Title Service CSR RA Claim Assistance Retail-Landscape RA Claim Assistance Data Entry RA Claim Assistance Warehouse Associate RA Claim Assistance BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—APRIL 2023 Total:4 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-APRIL 2023 UNIQUE MANAGEMENT SERVICES, INC. CREATED: 04/30/2023 4:52 PM JWB ACCOUNT STATUS REPORT PAGE: 438 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 04/30/2023 ALL AMOUNTS LISTED Accounts Submitted 3,002 Dollars Submitted 215,640.83 Dollars Received 38,803.66 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02 Incorrect Addresses 557 Dollars in Skiptracing 29,017.56 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,444 Dollars in Process 173,410.84 # of Accounts Activated 1,466 Total Activated 111,018.67 % of Accounts Activated 59.98% % of Dollars Activated 64.02% 9/14/2020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES,INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies.Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. #of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated: Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted.,Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skllps:Total dollar amount clue for accounts with incorrect addresses. Dollars In Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars In Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report).Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and 1he-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In Process). flight Column Dollars Received.Actual money recovered as reported by the Library. Material Returned:Actual value of material returned as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library, https://Web.uniqut-mgmt.comthelp_files/summary.asp BOYNTON BEACH CITY LIBRARY MONTHLY REPORT ® MAY 2023 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, FLA Advocacy Meeting, SEFLIN Executive Committee Meeting, SEFLIN Board of Directors Meeting, City Leadership Administrative Team Meetings, and the Florida Library Association Annual Conference. Customer Service and Circulation Statistics Current Month Same Month Percentage Previous Year Change Customer Visits Adult 9609 7021 +36.9 Customer Visits Youth 5357 4677 +14.5 Total Customer Visits 14966 11698 +27.9 Total Circulation* 13049 11654 +12.0 Adult Circulation 5325 4787 +11.2 Young Adult Circulation 610 508 +20.1 Juvenile Circulation 4261 4000 +6.6 ILS System Circulation (Print 10213 9336 +9.4 Materials) (Total items checked out kiosks and others in-house) Checkouts on Kiosks 4558 4540 +0.4 EBook Circ (Overdrive, Cloudlibrary) 1775 1209 +46.8 eAudiobook Circ(Overdrive, CloudQ 360 387 -7.0 Overdrive Magazines 192 204 -5.9 Audiovisual 1064 1280 -16.9 Users registered 251 236 +6.4 Online user registration 41 38 +7.9 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 Onecard Cards 0 0 +- Number of Reference Transactions 659 1546 -57.4 *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics Number of appointments made: 13 Number of appointments picked up: 13 Number of no-shows: 0------ Digital Resource and Database Statistics I Current Month Same Month Percentage Previous Year Change Freegal Streams 2246 1061 +111.7 Freegal Users (new) 3 1 +200.0 Freegal Downloads 356 , 515 -30.9 Kanopy Streams 364 297 +22.6 Learning Express Sessions 37 95 -61.1 __............... Gale Legal 6 3 +100.0 Gale Infotrac Sessions 15 110 -86.4 Gale Infotrac Retrievals 24 69 -65.2 Transparent Languages Users 12 11 +9.1 Transparent Languages Sessions 64 29 +120.7 Learning Express Job Career Sessions 34 92 -63.5 Knowledge City Logins 5 8 -37.5 Brain Fuse 0 A to Z total records viewed 11160 19265 -42.0 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 Boynton-Beach.org/city-library pageviews (pulled from Google Analytics, this is the number of views our library website has received) Palm Beach Post Views (Newsbank) 2038 1031 +97.7 Collection Management Discarded Items = 717 Items Added to Collection = 782 Social Media Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people 1,307 1,290 +0.23% who like the Facebook page) New Facebook Likes (number of 7 0 0% new page likes) Facebook Engagements (sum of all 662 6.71% +39.9% likes, comments, and shares across engagements all posts for the month) 9.39% engagement rate Twitter Followers (number of people 338 328 +3% who follow the Twitter account) BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 New Twitter Followers (number of -2 8 -125% new Twitter account followers) Twitter Engagements (sum of all 6.89% 3.88 77.6% likes, comments, and retweets engagement across all tweets for the month) rate Instagram Followers (number of 1,256 1,013 +23.3% people who follow the Instagram Total followers account) New Instagram Followers (number 24 23 4.3% of new Instagram account followers) Instagram Engagements (sum of 223 168 +32.7% likes and comments across all posts engagements for the month) Linkedln Engagement 17 00% 9.51% engagements Linkedln Followers 58 38 +52.6% Public Computer Usage Statistics Adult Computer Use: 1,238 Adult Computer Average Time Per Session: 47 minutes BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 Youth Computer Use: 535 Youth Computer Average Time Per Session: 35 minutes Adult Laptops Total Use: 138 Teen Laptops Total Use: 157 Computer Usage Total: 1,480 Collection Management Discarded Items= 391 Items Added to Collection= 639 Archives Activities Position vacant- one interview scheduled for next week Library Program Report Creative Edge Studio Programs Hand-Crafted Greeting Cards: 8 Hand-Crafted Greeting Cards (evening): 6 Sewing—Intermediate Projects: 6 Crafting in the Library(Elastic Bead Bracelets): 10 Creative Edge Studio Orientation (2 sessions): 8 Appointments: With Christina: 25 With Studio Assistant: 6 Creative Bug: Active Users: 6 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 New Users: 2 Hours Watched: 2.01 For most popular category is shared between sewing, and art & design. This month, myself and the Studio Assistant took vacations and still managed to pack our schedule full of Studio appointments. started handling Studio Orientations differently starting this month. They were conducted as a program, registration required, maximum of four people per orientation session. The intention was to conduct two orientations a month, reaching eight people, once orientation is complete,they can then make an appointment to start projects in the Studio. I decided to handle appointments this month after getting numerous complaints that it is very challenging to make appointments in the Studio. I also added a new restriction for how many Studio appointments an individual can make. The new restriction and approach to conducting orientation has helped a lot. I have had patrons tell me how much easier it is and therefore less stressful. I have also been promoted to Senior Librarian of Customer Relations. The Studio will see a reduction of use as I make the transition out of the Studio and to the Senior Librarian position. The Studio Assistant will continue to handle regular appointments until a new Digital/Maker Librarian is hired and trained. Public Technology Training Programs BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 May Classes.,16 Dates, Time, 9 Itag 1: Wak ust Excel Basics Monday,May Ist Sp-&30p�FL RM) 2 21 N A-7.Database Introduction Tuesday,May 2nd Ina-1130a t9am-12tvnj(MR� 3 A Tech Talk Thursday Thursday,May 4th 10:30a-Ila(POP UP� 5: 4 N Intermediate Excel MondayLMay 8th SP-6:30P IFL RML__" 1! 2 N Cutting the Cable Card Tuesday,May 9th 3p-430P Re,-So(Mlt� 6 9 N Tech Talk Thursday Thursday,May lith 10:30a-Ila JPOP UP� 30 5 Resume Guildingn!MM��.. Monday,May 25th sp-6.30p(Fl.RM� 3 4 Tech Talk Thursday Thursday,May 18th 10:30a-Ila(POP UP) 5._ 5 N What is canva? Monday,Mae 22nd Sp6�30p(FL RM] 6 8 Protect Yourself!A!inst Scamme�,s Spammers,and Hackers Tuesday,May 23rd le:4iL02(2p-,§21 LMR) 7 10 N Tech Talk Thursdays: ' May 4~—Scan Documents Using Your Phone ' May 1Ith—What isthe i0oud? ' May 18m—Social Media 1O1 ' May 25th—Hoxv-To's: Bring Your Own Questions Tech Talk is becoming increasingly popular. I have had over 5 people in every single session in May.A lot of attendees are just showing up but luckily I recognize the majority of the ones that just show up for the class. Holding the Tech Talk at the front really helps promote the class. I usually start sitting in the pop up area around 9:30a and twice just sitting there waiting for others to show up opened up a conversation with afew patrons just passing bythat look atthe board. The May 1 11h class had 10 attendees! I had to pull up a few extra chairs but the entire group was very curious about the iOoud. 29 One-on-One Appointments: The month ofMay was avery fulfilling month mf1:1's. At the very beginning of the month, I was approached by a young man who just came from Bangladesh to pursue a career here in the US. He needed assistance with a resume,since he was not familiar with the proper lay out since this was his first time in the United States.We went over his CV,which was incredibly impressive! HeisaGIS Officer and UAV Pilot who spent time in Haiti after the earthquake. His job was to map out the land and all the destruction.After his job in Haiti, he went to Bangladesh to help map out the land and use drones to get arial shots. His experience was truly inspirational. After we went over his resume,we talked about interviewing skills and what to expect with interviews in the US. I showed him behavioral interview questions and STAR Method BOYNTONBEACH CITY LIBRARY MONTHLY REPORT—MAY ZOZ3 | interviewing.Two weeks later, he came back to my office to tell me he did his interview and he is now 3 of 20 that were offered the job. He also wanted help formatting an email to his prior employer in Bangladesh. He said his English was not that good (I found out he only started learning English about six months ago!), but I had to reassure him that his mastery of English was amazing and that he was easy to understand. I haven't seen him since then, so I am going to assume that he got the job! May 17th,a gentleman came to my office asking for help filling out an application.After going over exactly what he needed, I was able to find out that he was actually a CDL truck driver and he was going through a recertification and needed help navigating the website. I was able to show him the site and what he needed to do.We started going over the recertification process and it became evident that he knew all the information and all the answers but he had very poor reading comprehension.We ended up spending three and a half hours going over the entire recertification course. I sat and read each question out loud and he was able to answer the questions before I even finished the question. He obviously knew the content; he knew his job and everything necessary to drive a large truck, he knew all the answers, he just couldn't read to comprehend—he did know how to read, but when it came to answering long winded questions he struggled. He passed the recertification course and I printed out his certificate on some nice premium laser paper. He left with a huge smile on his face and renewed hope. He told me he has been trying to get help with the course for a few months and the deadline for completing the course was the next day and he was getting very anxious about completing the course. I told him to come back whenever he has time to let me know how he is doing. Other Notes: I started my new schedule this month. I am now working Monday—Thursday,8a—7p. Since starting this new schedule, I am able to see more patrons for one-on-ones. I have about four regular patrons that come in once a week for tech assistance. With this new schedule, I am able to fit in more individual session. In one week, I was able to meet with 5 NEW patrons in just one week as opposed to the normal 1 or 2 new patrons in one week. I noticed that Monday mornings are very quiet and I rarely get anyone scheduled Monday morning, but Thursdays after 5pm have been packed with new appointments. Once again, my Canva class had an extensive waiting list and two of the eight registered did not show up. My new plan with this class is to hold it once a month until the waitlist dies down a little. Tiffany Marshall and I have been trying to coordinate a date and time for me to hold some tech sessions at the Boynton Beach Senior Center.We are still working out the details with Brenton Rolle. Stephanie Soplop,the ADA Coordinator, informed me about a free webinar about creating PDF fillable forms. I attended a Webinar,Thursday, May 11th at 2pm about creating Accessible PDF Fillable Forms put on by the Great Lakes ADA Center.The webinar went over how to create fillable forms that are BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 accessible to persons with a wide range of disabilities.We learned about important concepts, such as tagging, reading order,form field labeling, etc. Adult Services Programs Quilters Group -4 sessions, 15 participants Adult Buzz Book Club -9 participants, 1 session Learn Italian - 32 participants, 2 sessions Great Discussions- 11 participants, 2 sessions Nourish Your Brain with Origami - 14 participants, 1 session Writer's Corner- 5 participants, 1 session Understanding Alzhiemer's- 10 participants, 1 session Chair Exercises and Smooth Stretching- 7 participants, 1 session Page of Hope, Mental Health Book Club -4 participants, 1 session Youth Services Programs Note: Youth Services programs were not scheduled in preparation for the Summer Reading Kick-Off and Summer Reading Program Outdoor Storytime Number of Sessions: 0 Participants: 0 Bilingual Storytime Number of Sessions: 0 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 Participants: 0 Little Artists Number of Sessions: 0 Participants: 0 Make&Take Number of Sessions: 1 Participants: 12 Creative Writing Number of Sessions: 0 Participants: 16 Picture Book Club Number of Sessions: 0 Participants: 0 PAWS to Read Number of Sessions: 0 Participants: 0 Special Guest Storytime Participants: 93 Teen Services Teen Tuesdays BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 Number of Sessions: 0 Participants: 0 Chess Club Number of Sessions: 2 Participants: 2 Virtual Zone-Sound Booth Participants: 27 Cards & Accounts Adult cards (new) -48 Youth cards (new)—29 Total: 77 AmeriCorps Monthly Tutoring Report: April By: Laura Courson April was a great month at the AmeriCorps tutoring center in the youth library.This month continued to stay busy with the "regulars" coming in as well as new students.This program continues to be loved by many parents and students and everyone who comes finds it very helpful. I believe the impact will still be great with the Florida State Testing coming up. The children and youth have not only connected to me, but have loved having Miss Sarah, a fellow AmeriCorps member, come in and help. It has been helpful for both me and them, especially if I miss a day.The reading and math subjects have gotten stronger in all of the children.The donated books and flashcards have been helpful, but I believe that I have finally understood how the kids learn, so it makes it much easier for me to help them. It feels so fluid and adaptive and has been going very well. The librarians and front desk workers have continued to be very BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-MAY 2023 helpful if I need anything and constantly support me with the children. Kids are starting to see summer break ahead and I know that distraction will only make them want to do homework less, but every student I have is a hard worker and wants to get better. They have continued asking for extra worksheets and math exercises in order to feel more confident and it has been great to see. I already know I am going to miss all of them, I have loved this service. There were 52 children and youth who came into the library for tutoring in April. Most children come in 2-3 times a week with a couple coming all 4 days for extra help.There were 10 new students,which is the most we have had in a while, with the other 42 being"regulars" who have loved the program for years. Many of the new students are younger kids who want to keep practicing what they have learned. Other new students have bee those who have final projects coming up and need more help with those as well. Third grade is the most common grade of the students who come here with 16 of them being in third grade. There were also 7 kindergarteners this month and 11 first graders. Only one middle schooler;this program continues to be very popular with elementary age children over the middle school and high school range. The most popular subject served here is math, but many children now are asking for help for both math and reading. Many of the younger children have packets of both that they need help on. Reading comprehension has also continued to be a popular subject that parents would like their children to work on, so that has been fun to help with as well. Overall,April was a great month for the AmeriCorps tutoring program at the youth library. I love working with the children, they are all so fun and they are starting to love to learn. The children that come in every day are starting to really trust me and it has been very rewarding to see that. I know May will be filled with state testing and final projects so I am looking forward to what comes with that. CAREERSOURCE PBC SERVICES - BOYNTON BEACH CITY LIBRARY 5/2/2023 SESSION I Name Job Title Service Retail Salesperson RA Claim Assistance Warehouse Associate RA Claim Assistance Tech/Graph Art RA Claim Assistance/WIOA Information BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 Customer Service RA Claim Assistance Total:4 5/9/2023 SESSION II Name Job Title Service Food Prep Job Search/Resume Assistance Office Assistant Ticket to work program Electronic Technician RA Claim Assistance Produce RA Claim Assistance Transportation Coordinator Job Search(P/T) Public Area Attendant Resume Assistance/Job Search Operations RA Claim Assistance Warehouse Assoc RA Claim Assistance Total: 8 5/16/2023 SESSION III BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 Name Job Title Service Retail Sales Assoc RA Claim Assistance Casino Manager RA Claim Assistance Financial Aid RA Claim Assistance Tech/Graph Art RA Claim Assistance Total:4 5/23/2023 SESSION IV Name Job Title Service Front Desk Clerk RA Claim Assistance Polisher Tech RA Claim Assistance Server RA Claim Assistance -1 Total:3 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 5/30/2023 SESSION V Name Job Title Service Cook Job Search/Resume Assistance Crew Member Job Search/Resume Assistance Retail Sales RA Claim Assistance Server RA Claim Assistance Tota I:4 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—MAY 2023 UNIQUE MANAGEMENT SERVICES,INC. 0642Z42222-- PM WB rrnx m S TT o. .m MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 05/31/2023 ALL AMOUNTS LISTED Accounts Submitted 3,011 Dollars Submitted 216,472.77 Dollars Received 39,158.53 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02 Incorrect Addresses 562 Dollars in Skiptracing 29,299.53 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,448 Dollars in Process 173,859.89 # of Accounts Activated 1,476 Total Activated 111,622.54 % of Accounts Activated 60.29°% % of Dollars Activated 64.20% 9/1412020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies.Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. 9 of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated., Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted:Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed- This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report).Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated, The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In Process). Right Column Dollars Received.Actual money recovered as reported by the Library. Material Returned:Actual value of material returned as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library. https:/fweb.unique-mgmt.com/help_filea/Summary.asp