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Agenda 07-26-23 t City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: July 26, 2023 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. I. Call to Order—George Feldman, Board Chair II. Approval of Minutes—June 28, 2023 III. Correspondence and Communications IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair's Report—Board Chair VI. Unfinished Business: Staffing Update—Craig Clark Career Online High School Program Update—Jeannie Taylor Library Advisory Board Report to City Commission—Discussion VII. New Business 2023-2024 Library Budget Request VIII. Library Director's Report/Statistics June 2023 Monthly Reports IX. Announcements Next Library Board Meeting—August 30, 2023 Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING, HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND,FOR SUCH PURPOSE,HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED.(F.S.286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE, (561) 742-6060 OR (TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. Minutes of the Library Board Meeting Held on Thursday, June 28, 2023, at 6:00 P.M. At City Hall Commission Chambers 100 E. Ocean Avenue, Boynton Beach, Florida PRESENT: George Feldman, Chair Craig Clark, Library Director Ace Tilton Ratcliff, Vice Chair Jeannie Taylor, Assistant Director Thomas Devlin Lindsay Karten Margaret Newton ABSENT: Marcia Levine I. Call to Order— George Feldman, Board Chair Chair Feldman called the meeting to order at 6:00 P.M. Mx. Ratcliff led the members in reciting the Pledge of Allegiance. Self introductions were made. A quorum was present. II. Approval of Minutes —April 26, 2023 Motion Ms. Karten moved to approve the minutes. Mx. Ratcliff seconded the motion. There were no objections. III. Correspondence and Communications None. IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations) None. V. Chair's Report — Board Chair VI. Unfinished Business: Staffing Update — Craig Clark Meeting Minutes Library Board Boynton Beach, FL June 28, 2023 Mr. Clark reported that there are two vacant positions: the Digital Services Librarian, because that employee was promoted, and the Library Archivist position. Ms. Taylor reported that the Library has received an intern who is conducting the Orientation Sessions for Knowledge City, which is a certificate program that has 13K courses. She explained that the user has to pass a test to become certified and that the certificates are in all areas, such as technology, business, acting, etc. She stated that the courses can be taken for free, with a Library Card, and that the intern may teach on other databases as well. Career Online High School Program Update — Jeannie Taylor Ms. Taylor announced that there are 14 students in the program and that three of them have completed over 90% of the courses. She advised that there are no students in the prerequisite, which is fine, because there are no more scholarships available. He stated that he recently attended an American Library Association Conference and that another vendor has a similar program for $800, as opposed to the $1,200, the Library is currently paying. He pointed out that he will review switching programs to obtain a better rate, and that the State has sporadically funded the scholarships, and that the Governor did not approve funding for the program this year. Library Advisory Board Update to City Commission — Discussion Mr. Clark distributed Board Member comments to review at the meeting, including a handout from Chair Feldman. He said that they met to review Library matters to include in the presentation the Board will make to the City Commission. Mr. Clark commented that the presentation has to be placed on the City Commission Agenda, and it has to be a full report, which Chair Feldman will present. Chair Feldman asked the members to give a brief summary on the topics in the handout. The members selected their items from the list to write about. Mr. Clark explained that the members have to email their portion of the presentation to him, which he will assemble and present at the next meeting for approval. He said that if approved, he will put it on the City Commission Agenda. VII. New Business Summer Reading Club & Kickoff Event — Jeannie Taylor Ms. Taylor explained that they had their Summer Reading Club Kick-Off Event the first Saturday in June and 300 people attended. She noted that the attendees were families and children, and 150 of the children signed up and will receive age appropriate prizes 2 Meeting Minutes Library Board Boynton Beach, FL June 28, 2023 for completing their reading logs. She explained that they had teen volunteers to help with registration present at the event, as well as some vendors, a magic show and other activities. She announced that the program is still ongoing and youth were still signing up. VIII. Library Director's Report/Statistics April & May 2023 Monthly Reports Mr. Clark encouraged the members to read the reports and noted that customer visits in April were up 14.4% compared to last year. Ms. Taylor explained that the Public Technology Trainer conducted an outreach event on internet safety to the deaf community and 126 people participated. She noted that the deaf community was having a conference at the Hard Rock Cafe, and the Library received great public relations. She said that there was a sign language interpreter at the event. IX. Announcements Next Library Board Meeting —August 30, 2023 Chair Feldman announced that the next meeting is on July 26tH Mr. Clark agreed and stated that there was an error on the agenda. He advised that they usually skip the August meeting. X. Adjournment Motion Chair Feldman moved to adjourn. Mr. Devlin seconded the motion. The motion passed unanimously. The meeting was adjourned at 6:39 P.M. Catherine Cherry Minutes Specialist 3 Topics and Discussions 4/2022 — 4/2023 1. Career Online High School — Ace Tilton Radcliff 2. Adult Reading Club — Ace Tilton Radcliff 3. Summer Reading Club — Ace Tilton Radcliff 4. FL Library Association Award — George Feldman 5. ARPA Grant — Public Technology Program — Ace Tilton Radcliff 6. Update Collection Development Policy — Ace Tilton Radcliff 7. Banned Book Discussion — Lindsay Karten 8. Library Bill of Rights — Ace Tilton Radcliff 9. Review of Annual Budget — George Feldman 10. Civil Air Patrol — Thomas Devlin 11. Signage for the Library — George Feldman 12. Writer's Corner — Margaret Newton Library Advisory Board Annual Report to City Commission 2023-2024 DRAFT Florida Library Association's 2022 Library of the Year George Feldman, Board Chair The Library Advisory Board is proud of represent our Library as the number one library in the State of Florida. As a board, we were only indirectly involved in this honor, but recognize how and why this honor happened. Our Director, Craig Clark and his team have given us the ship to ride on with smooth waters below and the future clear with ideas and initiatives on the horizon. We will try to explain what we do as a board and how we want to influence with new ideas and programs supporting our City. Career Online High School George Feldman, Board Chair The Boynton Beach City Library offers a Career Online High School program to earn a fully-accredited high school diploma along with a career certification. The requirements are that they have a library card, are 19 years of age or older, and that they pass a two- week pre-requisite course. The program is online learning and students can work anytime that is convenient for their schedule. Students are allowed up to 18 months to complete the diploma credits. Previously earned high school credits can be transferred in to help students finish sooner. Diplomas have been earned by 18 people since the program began. There are currently 12 students working in the program. This program has not only changed lives in our community but has also contributed to our local economy. Collection Development Policy & Library Bill of Rights Ace Tilton Ratcliff, Board Vice-Chair Given the recent hot topic issue of challenging books for censure or removal, at the Library Director's suggestion, the Board unanimously approved a Collection oic r Fii ., which is accessible through the City's website. The Collection Development Policy is a guide that clearly establishes the responsibilities of the library for collecting, acquiring, organizing, and retaining materials within the Collection. The Policy clarifies that the main goal of the Library is to "provide a broad and balanced collection using the space and resources available" by building collections that are "responsive, relevant, and inspiring for the community." Perhaps most importantly, the Policy notes that the Library upholds the right of the individual to secure information that presents a diversity of viewpoints, enabling citizens to make informed choices in a democracy. The Policy clarifies that the Library takes a neutral stance on the material in its collection, neither approving or disapproving. The Library values intellectual freedom and strives to provide equitable, diverse, and inclusive materials and services. The Library also upholds the right of the individual to secure information, even if that content may prove to be controversial, unorthodox, or deemed unacceptable by certain individuals. Of utmost importance in selecting the material for the collection is its merits and use in serving the needs of the community, remembering that the community is made up of patrons of all ages, backgrounds, interests, education, and opinions. The Collection Development Policy clarifies the responsibility for the Library's selection of materials, how suggestions may be made for purchase, and clarifies the standard of selection criteria for inclusion in the collection. The Collection Development Policy covers gifts, donations, independently published materials, and displays. The Policy clarifies the format of included materials as well as the ways the collection is separated (i.e., the Adult Collection, the Juvenile Collection, the Periodical Collection, etc.) The Collection Development Policy also lays out the Library Bill of Rights, an unambiguous statement clarifying the basic principles that govern the service of all libraries as forums for the exchange of information. The Library Bill of Rights was originally adopted by the American LibraryAssociation in 1939 and amended multiple times throughout the years. The Library Board also unanimously approved a process for patrons to roc gest a r,� nsider ion o 1 iLyr it nate=i�l�.�. Paperwork is accessible through the City's website. Paperwork must be filled out in full and submitted to the Library Director for consideration. As of June 19, 2023, no requests for reconsideration have been filed. Summer Reading Club Program The Summer Reading Program is a public library initiative that encourages young readers to continue to read through the summer, even when school is out. Young readers include kids aged 5 to 12 years and teens aged 13 to 17 years. Parents can also sign up their"pre-readers" so long as they track the read material. Readers can sign up in person or online and the goal is for readers to keep a log of the title and author of any books read through the summer. Books include a broad definition, from school texts to audiobooks and comic books—so long as they're reading, it counts! Book Logs are provided for readers who register at the Library or online, though regular paper can be used as well. Logs must be turned in by August 4. Kids who complete the Program will earn a prize and teens will be registered for a prize drawing. The Friends of the Library provides support to the Program by paying for the prizes. This year's Summer Reading Program began with a kick-off at the Library on Saturday, June 3 from 10 AM to 2 PM. The kick-off included crafts, a magician, and face painting. The kick-off was well attended, with 300 people attending and 150 young readers signing up for the Program. Adult Reading Club Program The Library's Adult Reading Club focuses on keeping adults interested in reading and involved with the Library. This Reading Club, which meets from January through March to include our Snowbird population, has been going strong for about 15 years. Members read books of their own choosing. This year the library registered 120 library patrons with xxx patrons completing the program. Each participant that completed the program each received a library branded insulated cup. Public Technology Training Program Margaret Newton — Board Member In 2021, the library received an ARPA grant in the amount of$93,084 from the Florida Division of Library Services state grants program. With those grant dollars the library was able to hire a part-time Public Technology Trainer. Brianna Tabil was hired in February, 2022. Brianna quickly designed and began teaching a very robust training program that includes classes about Small Business Resources for Entrepreneurs, Microsoft Word, Excel and PowerPoint, Protect Yourself Against Scammers, Spammers, Hackers just to name a few. Thank you to the City Commission that unanimously voted to make this position full-time October 1, 2022. This fiscal year XXX classes have been offered to the public with xxx library patrons attending those classes. I have participated in several public technology programs and nonpublic technology programs sponsored by the library. Some of the tech programs include What is a QR Code? Cutting the Cable Code, and information on ChatGPT. I have found that the public technology offered by the library has enhanced my technical knowledge and has opened an awareness of resources that I did not know existed. I was especially interested in the ChatGPT instruction that introduced me to Virtual Assistant Gal Friday. I am also looking forward to "Using Al" (artificial intelligence) to help you answer questions. The wide variety of public offerings concerning the public technology Training sector that the library is making available to its citizenry ensures a well-read, well-equipped, well-maintained citizenry as we continue moving into the 21St century. I am one individual among many who is privileged to utilize the public technology training offered by the library. However, this library's offerings indicate a knowledge of not just the present-day newspapers, articles and the books, etc. that are a normal offering of a "normal" library. There is an understanding that this City library is more than just a holder of knowledge in many forms. This library embraces the concept of information innovation and using innovation philosophy we will continue to school each other as we maneuver ourselves into a world or worlds of knowledge that are yet unknown to us. From Facebook to Power Point, to QR Codes, to Cutting the Cable Cord. Please keep leading the technology way and we will happily, not just gratefully follow. Writer's Corner Program The Writer's Corner group has been meeting once a month for many years. This program provides novice writers with both experience and expertise. This program meets on the second Wednesday of each month for an evening of sharing work, offering critique, and socializing. This is a great program for new and self-published authors. Banned Books Discussion Lindsay Karten, Board Member On October 26, 2022, Craig Clark, Library Director, and Lindsay Karten, library board member, attended BANNED BOOKS: 9St Amendment and Legal Limits to the Freedom to Read, presented by the Lawyers for Literacy Committee. The panelists speaking at this "lunch and learn" presentation included Sean Fahey, Esq., an attorney for the Palm Beach County School Board Attorney and James Larson, an Intellectual Resources Manager at the Palm Beach County Library System. At the October 26, 2022, Board meeting Ms. Karten discussed with the Board some of the topics addressed at the Banned Books presentation. First and foremost, no books have been banned to date. The "banning" of books would entail the suspension of book sales via online and in- store purchases. The term is not meant to describe the prohibition of books at public and school libraries. The Palm Beach school district has had a few incidents of parents complaining about the content of the books in the school libraries. The books in public schools are divided into categories based on elementary, middle, and high school levels. If there was a complaint, called a "challenge", that a book was developmentally or otherwise inappropriate, the palm beach school district reviews the challenge. Based on the outcome of the school district's decision, the book would either stay at the current school library or the book would be moved to the middle or high school library. The board discussed whether any book removal requests have been made to our library. Mr. Clark reported one complaint that did not lead to any further complaints or action. Most Library Board members were concerned about the restriction of books in numerous county and school libraries through Florida. Civil Air Patrol Programming & Exhibit Thomas Devlin, Board Member As it was the 80th anniversary of the Civil it Patrol, The board appreciated that the library's collection already included 2 copies of "Puddle Jumpers of Palm Beach" documenting the origins aft Civil it Patrol. Additionally, staff created a Facebook post highlighting the 80th anniversary, the CAP and the Availability of the DVD. Even Further upon a suggestion the library curator created a full display case depicting the origins Palm CAP artifacts obtained from several sources. Also posted on Library Facebook page. This was just one oft several displays of local historical figures and events last year. Finally, upon suggestion and recommendation oft board, staff registered as CAP Aerospace Educators to obtain available free STEM to use in Library Youth Education. The first STEM kit ordered was the Sphero BOLT Programmable Robot and a Sphero Code Mat. Signage for the Library on City Hall Building George Feldman, Board Chair It was brought tate board's attention from several of our neighbors that it is difficult to find the library. It was very easy to find the library had its own building. The library lost more that half it's patrons when it moved to the temporary site during the city hall construction due to people unable to locate the temporary site. Today, library patrons still complain there is no signage on the it Hall building stating that the library is located inside. The library consumes close to 50 percent oft City Hall building. Believe it or not there are still many people that do not know the library is here. The library advisory board has discussed this issue many times and recommended that signage be added tothe current City Hall building sothat people can find us. Library staff still receive multiple calls on a weekly basis asking, "where is the library located?" The Library Director has been in discussions regarding library signage and stated that the city has set aside funding to make this happen. We would truly appreciate getting the signage installed int near future. Report by the Boynton Beach City Library Advisory Board 071T,5/,23 BOYNTON BEACH CITY LIBRARY 2023-2024 BUDGET REQUEST GENERAL LEDGER SUMMARY LIBRARY ACCT# AMENDED RECOMMEND 001-2610-571 ACCOUNT DESCRIPTION BUDGET BUDGET FY 22123 FY 23/24 DIFF CHANGE 12-10 REGULAR SALARIESMAGES 1,567,904 1,501,288 (66,616) 4% 14-10 OVERTIME 77,540 83,7251 6,185 8% 15-12 CELL PHONE ALLOWANCE 2,016 2,016 - 0%, 19-99 ALLOWANCE FOR NEW PERSONNEL _ - - 21-10 EMPLOYER FICA 111,744 114,964 3,220 3%' 22-10 GENERAL EMPLOYEES PENSION 180,963 218,787 37,824 21% 23-10 LIFE INSURANCE 901 793 (08) -12% 23-20 DISABILITY INSURANCE 9,019 9,062 43 0% 23-30 HEALTH INSURANCE 213,998 214,928 930 0% 23-34 HEALTH SAVINGS ACCOUNT 22,000 21,000 (1,009,) L 23-40 DENTAL INSURANCE 10,856 10,903 47 0% 23-50 VISION INSURANCE 1,240 1,283 43 3% TOTAL PERSONNEL SERVICES 2,198,181 2,178,749 tl9,432) 0:88% 40-10 TRAVEL ALLOWANCE 350 350 - 0% 40-12 BUSINESS MEETINGS 980 980 - 0% 41-10 TELEPHONE SERVICE - - - 0% 41-11 LEASED LINES COALA 11,880 7,800 d4'o8oj .34% 41-12 POSTAGE - - - 0% 41-15 CELLULAR PHONE 240 240 - 0% 43-10 ELECTRIC SERVICE. 43,000 43,000 _ - 0% 43-20 WATERISEWER SERVICES 2,500 2,500 - 0% 44-30 EQUIPMENT RENTAL - - 0% 44-31 COPY MACHINE RENTAL - 5,000 5,000 - 0% 46-20 EQUIPMENT REPAIRS 8,MAINTENANCE 38,303 38,153 C11,111' urs,' 46-22 COMPUTER MAINTENANCE 22,295 18,795 1 1, 46-30 VEHICLE MAINTENANCE-GARAGE - - - 0% 47-10 PRINTING AND BINDING 600 600 - 0% 49-09 TRANSFER TO SELF INS-WK COMP 4,091 4,258 167 4% 49-10 WAREHOUSE SERVICE CHARGE 1,612 2,833 7,221 76% 49-14 CREDIT CARD FEES 480 480 - 49-17 OTHER CONTRACTUAL SERVICES-LIBRARY 28,170 42,600 14,430 51% 49-17 OTHER CON.SERV.-VISITOR CENTER - 7,580 7,580 _ 100% 49-80 C.O.A.L.A COMPUTER PROGRAMS 23,625 23,625 - 0% 51-10 OFFICE SUPPLIES 5,500 5,500 - 0% 51-25 SUPPLIES/COMPUTER SOFTWARE<$750 4,596 5,986 1,390 30% 52-01 SUPPLIES 'COMPUTER 13,000 13,000 - 0% 52-72 LIBRARY SUPPLIES 12,000 12,000 - 0% 54-10 PERIODICALS/MAGAZINES/BOOKS/SUBSCIPTIONS 56,052 57,171 1,119 2% 54-20 MEMBERSHIPS 1,935 1,935 - 0% 54-30 TRAINING 1,000 1,000 - 0% 66-01 BOOKS 110,000 110,000 - 0% TOTAL OPERATIONAL EXPENSES 277,209 295,386 18,177 6.56% _ TOTAL CAPITAL EXPENSES 110,000 110,000 - 0.00°k TOTAL PERSONNEL EXPENSES2,198,181 2,178,749 ('19,432) 0b 8& LIBRARY TOTALS 2,585,390 2,584,135 tiup' 1}or 1; BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 1 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, City Leadership Administrative Team Meetings, Management team Strategic planning, Schoolhouse Children's Museum Board meeting, American Library Association 2023 Annual Conference and presented for the SEFLIN Manager's Academy. Customer Service and Circulation Statistics Current Same Month Percentage Month Previous Year Change Customer Visits Adult 8,319 7,771 +7.1% Customer Visits Youth 71038 7,613 -7.6% Total Customer Visits 15,357 15,384 -0.2% Total Circulation* 13,143 13,315 -1.3% Adult Circulation 4,819 4,972 -3.1% Young Adult Circulation 754 670 +12.5% Juvenile Circulation 4,607 4,965 -7.2% ILS System Circulation (Print 10,197 10,624 -4.0% Materials) (Total items checked out kiosks and others in-house) Checkouts on Kiosks 5,323 5,932 -10.3% EBook Circ (Overdrive, 1,856 1,731 +7.2% Cloudlibrary) eAudiobook Circ (Overdrive, 548 345 +58.5% CloudL) BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 2 Overdrive Magazines 194 253 -23.3% Audiovisual 9811,523 -35.6% Users registered 288 357 -19.3% Online user registration 45 20 +125.0% Onecard Cards 0 0 0% Number of Reference 532 2,658 -80.0% Transactions *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Customer Relations/Curbside Pickup Statistics Curbside Pickup Appointments: 14 Curbside appointments fulfilled: 14 Curbside no-shows: 0 We will be starting a staff side program, called Monday Munchies. This is a staff initiative to boost morale and provide something to look forward too. July 3rd will be the first one. We will provide a snack and drink of some kind. Eating in the library has become a problem. We have made new signs that clearly mark our policy, especially regarding the Study Rooms. I feel there has been a great improvement regarding the amount of food we are finding. BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 3 In July we are going to start a Community Puzzle, located at the Library 2nd floor entrance, to the right, on a large table. It will be part of the Monthly Book Display. The idea is to get community engagement and to provide a talking point for the greeter position. The Top 100 DVD display has been moved to a more prominent and visible location. We are working to revamp the display and get more engagement with these classic films. We will also be working to revamp the Foreign Film section as well. Digital Resource and Database Statistics DONE Current Same Month Percentage Month Previous Year Change Freegal Streams 2,140 779 +174.7% Freegal Users (new) 2 1 +100.0% Freegal Downloads 344 354 -2.8% Kanopy Streams 333 353 -5.7% Learning Express Sessions 32 32 0% Gale Legal 4 8 -50.0% - Gale Infotrac Sessions 131 68 +92.6% Gale Infotrac Retrievals 191 70 +172.9% Transparent Languages Users 9 10 -10.0% Transparent Languages Sessions 48 46 +4.3% Learning Express Job Career 28 31 -9.7% Sessions BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 4 Knowledge City Logins 35 27 +29.6% Brain Fuse 8 129 -93.8% A to Z total records viewed 2,411 36 +6,597.2% Boynton-Beach.org/city-library 5,426 pageviews (pulled from Google Analytics, this is the number of views our library website has received) Palm Beach Post Views 1,792 976 +83.6% (Newsbank) Collection Management Discarded Items = 250 Items Added to Collection = 715 Social Media Current Same Month Percentage Month Previous Year Change Facebook Likes (number of 1,314 1,290 +0.23% people who like the Facebook page) New Facebook Likes (number 12 0 0% of new page likes) Facebook Engagements (sum 656 435 +50.8% of all likes, comments, and engagements engagements shares across all posts for the 10.7% month) BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 5 engagement rate Twitter Followers (number of 354 334 +6% people who follow the Twitter account) New Twitter Followers (number 16 6 167 of new Twitter account followers) Twitter Engagements (sum of 144 112 28.6% all likes, comments, and engagements retweets across all tweets for the month Instagram Followers (number 1,266 11P020 +24.1% of people who follow the Total Instagram account) followers New Instagram Followers 20 17 17.6% (number of new Instagram account followers) Instagram Engagements (sum 261 123 +112% of likes and comments across engagements all posts for the month) Linkedln Engagement 22 0 12,73% engagements BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 6 Linkedln Followers 61 38 +60.5% Public Computer Usage Statistics Adult Computer Use: 1,129 Adult Computer Average Time Per Session: 42 min Youth Computer Use: 729 Youth Computer Average Time Per Session: 37 min Adult Laptops Total Use: 117 Teen Laptops Total Use: 180 Computer Usage Total: 3072 Collection Management Discarded Items = 391 Items Added to Collection = 639 Archives Activities Position vacant - one interview scheduled for next week Library Program Report Creative Edge Studio Christina Graves Programs: BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 7 Hand-Crafted Greeting Cards: 3 Hand-Crafted Greeting Cards (evening): 8 Sewing— Intermediate Projects: 2 Crafting in the Library (Dot Painting): 7 Creative Edge Studio Orientation (1 sessions): 3 Appointments: With Christina: 24 With Studio Assistant: 10 Creative Bug: Active Users: 2 New Users: 1 Hours Watched: 0 (the two classes watched, total 24 minutes) For most popular category is Sewing. It is summer and many of our seasonal patrons have traveled north. We can see the impact on our programs. We still had decent attendance though. June was the last month that I conducted any Studio appointments. We are working on the hiring process to onboard a new Digital/Maker Librarian who will manage the Creative Edge Studio. The Studio Assistant has started taking on more appointments. She is working extra hours to handle as many of our proficient regulars, and sewing appointments as she can. BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 8 Programs are going well. We will not be canceling any programs. We did have to change the date of the evening programs to Wednesday's because my schedule had to change. July will see that change with my new role as Senior Librarian. Summer of 2024, we may decide to reduce the number of programs if attendance continues to be low. We will base 2024 on the statistics collected this summer. .Class ___ _.. .�.. Class Unique Average Viewed Class Date Class Title Duration Category (min) Viewers Duration (min) Completions 2023 How to Make June Binding Tape Quilting 5.7 1 11.4 1 2023 Continuous Bias June Tape: 10/10/19 Sewing 18.5 1 37 1 Public Technology Training Programs JuaneClasses-13 Dates: Ttarse: a,- , wait list:-'' Tech,Talk Thursday Thursda' ,Juane ist 10:302-Ila(POP UP) i 1 2 2 ty Intro to ISS word '!Monday,June 5th SP-6:30P K RM) 3 3 Stammer Protection Tuesday,Juane 6th 10a-31:3 ( a-12Jr((MR( i 1 4 Tech Talk Thursds —Thurstlay,June MIN 10: a,,-lla.LILOPUP 7 5 Mterrnedlate MS lhaerd Monday,Janne 12th 5 -6:30 CFL RM « � « What Is nva? ednesda ,laane loth 3 -4-330 (2 -5 ' R) 3 5', FJ 'Tech Talk Thursday Thursday,Jure.25th 20.30a.-1 f a(POS'UP) 8 5 8casiness Card Creation Usinj Canya 12dsda ,June 20th Z--L-20-We-4 'IA 8 2 Tech Talk Thursda- Thursday,June 22nd ltt 3,0a-11a(POP UP( 7 4 ob skills Series,(ntery in,Skills Friday,Juane 23rd 3 3111 U - P)(SIR) (1asec Excel Forrnarlas 3 hat Sver orae Should Kraasvr. Monday,June 26th Sp 6:3CJP(FL RM1Ai « Ex lerin ChatGPT Wednesda lana 28th 3m:3Qa-iZ '1®a'1 (eVtR iL 20 Tech Talk Thursday IThursdav,,June 29th 10:30.-1.1a IPOP OF RO 5 N Total Attended: 58 (1:1) 33 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 9 Tech Talk Thursdays: JUNE AGENDA: • June 1St— Privacy Settings in Facebook • June 81h— Password Managers • June 15th— Internet Lingo 101 • June 22"d- iOS vs. Android • June 291h—Safety Features on the iPhone Tech Talks are still growing in numbers! Each session, I am meeting new patrons. The June 15th Tech Talk was so popular and ran over the time that I decided to hold a full class on internet lingo. 33 One-on-one appointments: I've been meeting with a patron who needs help learning how to use her iPhone 14 Pro. So far, I have shown her how to access her email, how to delete multiple emails at one time, along with how to make purchases on Amazon.com. We have been working since then on how to locate read emails and put them into folders. One patron that I have been seeing is 90 years old and needs help learning how to use her new cellphone. She comes in once a week to learn a new thing on her phone. I have helped her set up emergency contacts on her phone and improved the security settings on her phone. Other notes: On June 27th, I did a presentation at the Deaf �,N Seniors of America Annual Conference. My session k, a was on scams and how to identify them and what to do if you have been scammed. My session started at 9:45am and had over 120 people in .. attendance. Originally, there were 75 seats set up, but by 10a they had to bring in more chairs for the audience. After that, it became BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 10 standing room only. I was informed that my session had the highest attendance of all of the programs so far. I had two ASL interpreters « ,f that switched <<' every fifteen ��� ' minutes. One of the7, interpreters lli } had jill worked with ,������ in the past during another program for the local chapter of the Deaf Seniors of America, located in Wellington. I attached four pictures in the following pages of the program. Adult Services Programs Quilters Group - 4 sessions, 21 participants Adult Buzz Book Club - 9 participants, 1 session Writer's Corner- 5 participants, 1 session Anxiety 101 - 12 participants, 1 session Intro. To Knowledge City - 4 participants, 2 sessions BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 11 Summertime Storytelling - 47 participants, 2 sessions Youth Services Programs Youth Programs Teen Programs Outdoor Storytime Teen Tuesdays Number of Sessions: 2 Number of Sessions: 4 Participants: 115 Participants: 52 Bilingual Storytime Teen Yoga Number of Sessions: 2 Number of Sessions: 0 Participants: 110 Participants: 2 Summer Reading Kickoff: 300 Virtual Zone- Sound Booth Participants: Take & Make Number of Sessions: 2 Virtual Zone Orientation Participants: 35 Participants: STEAM Lab TOTAL: 60 Number of Sessions: 2 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 12 Participants: 33 Books and Bites Number of Sessions: 1 Participants: 5 PAWS to Read Number of Sessions: 1 Participants: 5 Let's Craft Together Number of Sessions: 2 Participants: 85 Let's Make Music Together Number of Sessions: 1 Participants: 37 Let's Play Together - Outdoors Number of Sessions: 21 Participants: 85 Creature Feature Number of Sessions: 2 Participants: 31 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 13 Haitian Summer Camp Visit Number of Sessions: 1 Participants: 6 TOTAL: 793 Cards &Accounts Adult cards (new) - 70 Youth cards (new) — 63 Total: 133 CAREERSOURCE PBC SERVICES - BOYNTON BEACH CITY LIBRARY 6/6/2023 SESSION I Name Job Title Service BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 14 CNA Assistance with online job application Server RA Claim Assistance Total: 2 6/13/2023 SESSION II -__............... Name Job Title Service Warehouse Associate Work Registration/Resume Assistance Retail Salesperson RA Claim Assistance Sales RA Claim Assistance - AP/AR Work Registration Assistance Total: 4 6/20/2023 SESSION III Name Job Title Service Security Guard RA Claim Assistance Food Service/dietary Job Search Aide BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JUNE 2023 1S Peer Specialist RA Claim Assistance Total: 3 6/227/2023 SESSION IV _ Name Job Title Service Drafter apprentice Scholarship Assistance Retail RA Claim Assistance Substitute Teacher RA Claim Assistance Total: 3 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JUNE 2023 UNIQUE MANAGEMENT SERVICES, INC. CREATED: 06/30/2023 4:52 PM JWB ACCQIMT STATUS RFPCIRT PACE: 436 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 06/30/2023 ALL AMOUNTS LISTED Accounts Submitted 3,020 Dollars Submitted 217,525.97 Dollars Received 39,933.19 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returred 45,792.02 Incorrect Addresses 564 Dollars in Skiptracing 29,479.48 Dollars Waived 13,413.37 Patron Disputes/Suspends 2 Dollars in Dispute 69.00 Accounts in Process 2,454 Dollars in Process 174,676.14 # of Accounts Activated 1,487 Total Activated 112,574.79 % of Accounts Activated 60.59% %- of Dollars Activated 64.45% 011412020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies:Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. 0 of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated!Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process),This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted.,Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report).Its purpose is to show the total dollar amount actually being worked,. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In Process). Wight Column Dollars Received:Actual money recovered as reported by the Library. Material Returned:Actual value of material returned as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library. https://Web.uniquL-mgmt.com/help_files/Summary.asp