Agenda 08-30-23 City of Boynton Beach
BOYNTON BEACH CITY LIBRARY
100 East Ocean Avenue
Boynton Beach, FL 33435
LIBRARY ADVISORY BOARD
AGENDA
Date: August 28, 2023
Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435
Commission Chambers at 6:00 p.m.
I. Call to Order—George Feldman, Board Chair
II. Approval of Minutes—July 26, 2023
III. Correspondence and Communications
IV. Public Audience(Individual Speakers Will Be Limited to 3 Minute Presentations)
V. Chair's Report—Board Chair
VI. Unfinished Business:
Staffing Update—Jeannie Taylor
Career Online High School Program Update—Jeannie Taylor
Library Advisory Board Report to City Commission—Review and Approval
VII. New Business
VIII. Library Director's Report/Statistics
July 2023 Monthly Reports
IX. Announcements
Next Library Board Meeting—October 25, 2023
Adjournment
NOTICE
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VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE
APPEAL IS TO BE BASED.(F.S.286.0105)
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INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM
THE OFFICE OF THE CITY CLERK.
Minutes of the Library Board Meeting
Held on Thursday, July 26, 2023, at 6:00 P.M.
At City Hall Commission Chambers
100 E. Ocean Avenue, Boynton Beach, Florida
..
PRESENT:
George Feldman Craig Clerk, Library Director
Lindsay Kaden Jeannie Taylor, Assistant Director
Margaret Newton Tiffany Pagan, Assistant to the Director
Marcia Levine
Ace Ratcliff(Arrived at 6:05 P.M.)
ABSENT:
Thomas Devlin
1. Call to Order— George Feldman, Board Chair
Chair Feldman called the meeting to order at 6:01 P.M.
Self-introductions were made. A quorum was present.
II. Approval of Minutes —June 28, 2023
Motion
Ms. Karten moved to approve the minutes. Ms. Levine seconded the motion. The motion
passed unanimously.
III. Correspondence and Communications
IV. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations)
None.
V. Chair's Report— Board Chair
Chair Feldman spoke about ongoing activities on the second floor, noting that there are a
lot of classes taking place.
VI. UnfinishedBusiness:
Staffing Update— Craig Clark
Meeting Minutes
Library Board
Boynton Beach, Florida July 26, 2023
Mr. Clark announced that there are two Librarian vacancies, and that one of them, the new
Archivist, will start August 215t, and that staff will be interviewing for the Digital Librarian
position next week. He advised that when filled, the Library will be fully staffed.
Career Online High School Program Update—Jeannie Taylor
Jeannie Taylor, Assistant Library Director, stated that the program has two more
graduates and that they will announce one or both of them at the next City Commission
meeting. She said that, to-date, there are 18 total graduates.
(Mx. Ratcliff arrived.)
Library Advisory Board Report to City Commission — Discussion
Mr. Clark commented that he added a paragraph to Ms. Newton's portion of the Library
Report to talk about the ARPA Grant that paid for classes. He noted that 126 classes
were offered to the public, 369 patrons participated in them, and that there were 209 one-
on-one sessions hosted to-date.
Motion
Chair Feldman moved to accept the report. Mx. Ratcliff seconded the motion. Chair
Feldman announced the report was accepted.
Mr. Clark displayed the Recreation and Parks Board presentation that was given to the
City Commission, to provide the members with an idea of how their presentation would
be handled. He said that the Report is the back-up to the presentation, as Library staff
will create a PowerPoint Presentation to accompany the report, and that the presentation
will be viewed at the next Library Board Meeting. He said that if approved by the Board,
he will request that they make their presentation at the December City Commission
Meeting.
There was agreement Ms. Levine would make the presentation and if not, Chair Feldman
would. As a last resort, Mx. Ratcliff agreed to make the Presentation.
VII. New Business
2023-2024 Library Budget Request
Mr. Clark stated that Tiffany Pagan, Assistant to the Library Director, has handled the
budget for them and would review it with the Board. She said that she has worked at the
Library since she was a high school senior, 20 years ago. She reviewed the overall
budget:$2,584,135 and of that $2,178,749 is personnel, salaries and benefits. The
operating budget, which includes travel, utilities, office supplies, databases, is $295,386;
and cap expenses, which include the print books, DVDs, audio books and any physical
material at the Library) is $110K, which is the same as last year. She noted that
2
Meeting Minutes
Library Board
Boynton Beach, Florida July 26 2023
y , tea,
periodicals, magazine and book subscriptions is $57,174. She mentioned it includes their
magazine subscription to WT Cox, which is a one stop shop. She said that staff picks
their subscriptions and they handle them through the individual publishers. She advised
that the budget decreased half a percent.
(Chair Feldman left the dais at 6:26 P.M. and returned to the dais at 6:27 P.M.)
Ms. Pagan commented that they apply for Library State Aid each year, but LSTA grants
were not available last year or this year. She pointed out that they are always looking for
grants, which was how they funded the Creative Edge Studio. She also thanked the
Friends of the Library, as they donate fund to youth programs, and their book leases,
which is when there is high demand for a new title, they can purchase multiple copies,
and keep 20%of what they order and return the rest, which allows the Library to keep up
with supply and demand. She said that the Friends of the Library donate about $34K,
which supports the Summer Reading Club, and helps pay for vendors, program supplies
and entertainers, and that it helps with prizes for the Adult Reading Club which is held
January through March. She mentioned that they could not have the children's programs
they do without them.
Vill. Library Director's Report/Statistics
June 2023 Monthly Reports
IX. Announcements
Next Library Board Meeting —August 30, 2023
Mr. Clark stated that usually they skip the August meeting, and they merge the November
and December meetings, due to the holidays, to the first Wednesday in December. There
was agreement to meet in August, but not in September, and combine the November and
December meetings, and meet the second Wednesday in December which is the 13th.
Mr. Clark stated that he will apprise the Board of the Report Presentation date.
X. Adjournment
Motion
There being no further business to discuss, Chair Feldman moved to adjourn. Mx. Ratcliff
seconded the motion. The motion passed unanimously.
The meeting was adjourned at 6:32 P.M.
1 a
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Catherine Cherry
Minutes Specialist
3
Library Advisory Board
Annual Report to City Commission
2023-2024
Florida Library Association's 2022 Library of the Year
The Library Advisory Board is proud of represent our Library as the number one library
in the State of Florida.
As a board, we were only indirectly involved in this honor, but recognize how and why
this honor happened. Our Director, Craig Clark and his team have given us the ship to
ride on with smooth waters below and the future clear with ideas and initiatives on the
horizon. We will try to explain what we do as a board and how we want to influence
with new ideas and programs supporting our City.
Career Online High School
The Boynton Beach City Library offers a Career Online High School program to earn a
fully-accredited high school diploma along with a career certification. The requirements
are that they have a library card, are 19 years of age or older, and that they pass a two-
week pre-requisite course.
The program is online learning and students can work anytime that is convenient for
their schedule. Students are allowed up to 18 months to complete the diploma credits.
Previously earned high school credits can be transferred in to help students finish
sooner.
Diplomas have been earned by 18 people since the program began. There are currently
12 students working in the program. This program has not only changed lives in our
community but has also contributed to our local economy.
Collection Development Policy & Library Bill of Rights
Given the recent hot topic issue of challenging books for censure or removal, at the
Library Director's suggestion, the Board unanimously approved a Collection
evelog ent Polio, which is accessible through the City's website. The Collection
Development Policy is a guide that clearly establishes the responsibilities of the library
for collecting, acquiring, organizing, and retaining materials within the Collection. The
Policy clarifies that the main goal of the Library is to "provide a broad and balanced
collection using the space and resources available" by building collections that are
"responsive, relevant, and inspiring for the community."
Perhaps most importantly, the Policy notes that the Library upholds the right of the
individual to secure information that presents a diversity of viewpoints, enabling citizens
to make informed choices in a democracy. The Policy clarifies that the Library takes a
neutral stance on the material in its collection, neither approving or disapproving. The
Library values intellectual freedom and strives to provide equitable, diverse, and
inclusive materials and services. The Library also upholds the right of the individual to
secure information, even if that content may prove to be controversial, unorthodox, or
deemed unacceptable by certain individuals. Of utmost importance in selecting the
material for the collection is its merits and use in serving the needs of the community,
remembering that the community is made up of patrons of all ages, backgrounds,
interests, education, and opinions.
The Collection Development Policy clarifies the responsibility for the Library's selection
of materials, how suggestions may be made for purchase, and clarifies the standard of
selection criteria for inclusion in the collection. The Collection Development Policy
covers gifts, donations, independently published materials, and displays. The Policy
clarifies the format of included materials as well as the ways the collection is separated
(i.e., the Adult Collection, the Juvenile Collection, the Periodical Collection, etc.)
The Collection Development Policy also lays out the Library Bill of Rights, an
unambiguous statement clarifying the basic principles that govern the service of all
libraries as forums for the exchange of information. The Library Bill of Rights was
originally adopted by the American Library Association in 1939 and amended multiple
times throughout the years.
The Library Board also unanimously approved a process for patrons to request a
reconsideration of Library materials. Paperwork is accessible through the City's website.
Paperwork must be filled out in full and submitted to the Library Director for
consideration. As of June 19, 2023, no requests for reconsideration have been filed.
Summer Reading Club Program
The Summer Reading Program is a public library initiative that encourages young
readers to continue to read through the summer, even when school is out. Young
readers include kids aged 5 to 12 years and teens aged 13 to 17 years. Parents can
also sign up their "pre-readers" so long as they track the read material. Readers can
sign up in person or online and the goal is for readers to keep a log of the title and
author of any books read through the summer. Books include a broad definition, from
school texts to audiobooks and comic books—so long as they're reading, it counts!
Book Logs are provided for readers who register at the Library or online, though regular
paper can be used as well. Logs must be turned in by August 4. Kids who complete the
Program will earn a prize and teens will be registered for a prize drawing. The Friends
of the Library provides support to the Program by paying for the prizes.
This year's Summer Reading Program began with a kick-off at the Library on Saturday,
June 3 from 10 AM to 2 PM. The kick-off included crafts, a magician, and face painting.
The kick-off was well attended, with 300 people attending and 150 young readers
signing up for the Program.
Adult Reading Club Program
The Library's Adult Reading Club focuses on keeping adults interested in reading and
involved with the Library. This Reading Club, which meets from January through March
to include our Snowbird population, has been going strong for about 15 years. Members
read books of their own choosing. This year the library registered 120 library patrons in
the program. Each participant that completed the program each received a library
branded insulated cup.
Public Technology Training Program
In 2021, the library received an ARPA grant in the amount of $93,084 from the Florida
Division of Library Services state grants program. With those grant dollars the library
was able to hire a part-time Public Technology Trainer. Brianna Tabil was hired in
February, 2022. Brianna quickly designed and began teaching a very robust training
program that includes classes about Small Business Resources for Entrepreneurs,
Microsoft Word, Excel and PowerPoint, Protect Yourself Against Scammers,
Spammers, Hackers just to name a few. Thank you to the City Commission that
unanimously voted to make this position full-time October 1, 2022. This fiscal year 126
classes have been offered to the public with 369 library patrons attending those classes.
Ms. Tabil has provided one-on-one assistance to 209 library patrons as of July 26,
2023.
Margaret Newton, Library Board Member, has participated in several public technology
programs and nonpublic technology programs sponsored by the library. Some of the
tech programs include What is a QR Code? Cutting the Cable Code, and information on
ChatGPT. She found that the public technology offered by the library has enhanced her
technical knowledge and has opened an awareness of resources that she did not know
existed. Ms. Newton was especially interested in the ChatGPT instruction that
introduced her to Virtual Assistant Gal Friday. She is also looking forward to "Using Al"
(artificial intelligence) to help you answer questions.
The wide variety of public offerings concerning the public technology Training sector
that the library is making available to its citizenry ensures a well-read, well-equipped,
well-maintained citizenry as we continue moving into the 21 st century. Ms. Newton is
one individual among many who is privileged to utilize the public technology training
offered by the library. However, this library's offerings indicate a knowledge of not just
the present-day newspapers, articles and the books, etc. that are a normal offering of a
"normal" library. There is an understanding that this City library is more than just a
holder of knowledge in many forms. This library embraces the concept of information
innovation and using innovation philosophy we will continue to school each other as we
maneuver ourselves into a world or worlds of knowledge that are yet unknown to us.
From Facebook to Power Point, to QR Codes, to Cutting the Cable Cord. Ms. Newton
stated, "Please keep leading the technology way and we will happily, not just gratefully
follow."
Banned Books Discussion
On October 26, 2022, Craig Clark, Library Director, and Lindsay Karten, library board
member, attended BANNED BOOKS. 1St Amendment and Legal Limits to the Freedom
to Read, presented by the Lawyers for Literacy Committee. The panelists speaking at
this "lunch and learn" presentation included Sean Fahey, Esq., an attorney for the Palm
Beach County School Board Attorney and James Larson, an Intellectual Resources
Manager at the Palm Beach County Library System. At the October 26, 2022, Board
meeting Ms. Karten discussed with the Board some of the topics addressed at the
Banned Books presentation. First and foremost, no books have been banned to date.
The "banning" of books would entail the suspension of book sales via online and in-
store purchases. The term is not meant to describe the prohibition of books at public
and school libraries.
The Palm Beach school district has had a few incidents of parents complaining about
the content of the books in the school libraries. The books in public schools are divided
into categories based on elementary, middle, and high school levels. If there was a
complaint, called a "challenge", that a book was developmentally or otherwise
inappropriate, the palm beach school district reviews the challenge. Based on the
outcome of the school district's decision, the book would either stay at the current
school library or the book would be moved to the middle or high school library.
The board discussed whether any book removal requests have been made to our
library. Mr. Clark reported one complaint that did not lead to any further complaints or
action. Most Library Board members were concerned about the restriction of books in
numerous county and school libraries through Florida.
Civil Air Patrol Programming & Exhibit
As it was the 80th anniversary of the Civil Air Patrol,
The board appreciated that the library's collection already included 2 copies of "Puddle
Jumpers of Palm Beach" documenting the origins of the Civil Air Patrol.
Additionally, staff created a Facebook post highlighting the 80th anniversary, the CAP
and the Availability of the DVD.
Even Further upon a suggestion the library curator created a full display case depicting
the origins Palm CAP artifacts obtained from several sources. Also posted on Library
Facebook page.
This was just one of the several displays of local historical figures and events last year.
Finally, upon suggestion and recommendation of the board, staff registered as CAP
Aerospace Educators to obtain available free STEM to use in Library Youth Education.
The first STEM kit ordered was the Sphero BOLT Programmable Robot and a Sphero
Code Mat.
Signage for the Library on City Hall Building
It was brought to the board's attention from several of our neighbors that it is difficult to
find the library. It was very easy to find the library had its own building. The library lost
more that half it's patrons when it moved to the temporary site during the city hall
construction due to people unable to locate the temporary site.
Today, library patrons still complain there is no signage on the City Hall building stating
that the library is located inside. The library consumes close to 50 percent of the City Hall
building. Believe it or not there are still many people that do not know the library is here.
The library advisory board has discussed this issue many times and recommended that
signage be added to the current City Hall building so that people can find us. Library staff
still receive multiple calls on a weekly basis asking, "where is the library located?" The
Library Director has been in discussions regarding library signage and stated that the city
has set aside funding to make this happen. We would truly appreciate getting the signage
installed in the near future.
Report by the Boynton Beach City Library Advisory Board
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BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
1
Administrative Services/Public Relations
Library Director attended City Commission meetings, Public Library Directors
Meeting, SEFLIN Advocacy Meeting, City Leadership Administrative Team
Meetings, Management team Strategic planning, Schoolhouse Children's Museum
Board meeting, City Budget Workshops
Customer Service and Circulation Statistics
Current Month Same Month Percentage
Previous Year Change
Customer Visits Adult 8,867 7,573 +17.1%
Customer Visits Youth 61747 5803 +16.3%
Total Customer Visits 15,614 13,376 +16.7%
Total Circulation* 13,010 13,016 0%
Adult Circulation 4,880 5,177 -5.7%
Young Adult Circulation 767 811 -5.4%
Juvenile Circulation 4,910 4,252 +15.5%
ILS System Circulation (Print 10,581 10,265 +3.1%
Materials) (Total items checked
out kiosks and others in-house)
Checkouts on Kiosks 5,241 5,066 +3.5%
EBook Circ (Overdrive, 1244 1735 -28.3%
Cloudlibrary)
eAudiobook Circ (Overdrive, 565 380 +48.7%
CloudL)
Overdrive Magazines 198 177 +11.9%
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
2
Audiovisual 1,011 1,694 -40.3%
Users registered 330 309 +6.8%
Online user registration 26 43 -39.5%
Onecard Cards 0 0 0
Number of Reference 508 2,213 -77.0%
Transactions
*includes ILS, Ebooks, Freegal, OD mags, Gale legal forms
Customer Relations/Curbside Pickup Statistics - DONE
Curbside Pickup Appointments: 17
Curbside appointments fulfilled: 17
Curbside no-shows: 0
The issue of people eating in the library continues. I am trying to get
Customer Relations staff in the habit of walking around more frequently, and
walking all the way into the cubicle study rooms where people are able to sneak
food.
The community puzzle has been great fun. It has been a source of
engagement for the greeter. Once this puzzle is complete, we will move on to a
different display that I hope is equally engaging.
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
3
Digital Resource and Database Statistics
Current Month Same Month Percentage
Previous Year Change
Freegal Streams 11431 693 +106.5%
Freegal Users (new) 2 0 +200%
Freegal Downloads 325 449 -27.6%
Kanopy Streams 470 357 +31.7%
Learning Express Sessions 47 34 +38.2%
Gale Legal 6 10 -40.0%
Gale Infotrac Sessions 57 97 -41.2%
Gale Infotrac Retrievals 22 11 +100.0%
Transparent Languages Users 14 8 +75.0%
Transparent Languages Sessions 153 17 +800.0%
Learning Express Job Career 42 26 +61.5%
Sessions
Knowledge City Logins 66 7 +842.9%
Brain Fuse 111 21 +428.6%
A to Z total records viewed 1,476 5379 -72.6%
Boynton-Beach.org/city-library
pageviews (pulled from Google
Analytics, this is the number of
views our library website has
received)
Palm Beach Post Views 1,508 1250 +20.6%
(Newsbank)
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
4
Collection Management
Discarded Items = 692
Items Added to Collection = 632
Social Media
Current Same Month Percentage
Month Previous Year Change
Facebook Likes (number of 1,349 1,290 +0.23%
people who like the Facebook
page)
New Facebook Likes (number 16 0 0%
of new page likes)
Facebook Engagements (sum 581 349 +66.5%
of all likes, comments, and engagements engagements
shares across all posts for the 66.5%
month) engagement
rate
Twitter Followers (number of 359 337 +6.5%
people who follow the Twitter
account)
New Twitter Followers (number 5 3 66.7%
of new Twitter account
followers)
Twitter Engagements (sum of 181 97 86.6%
all likes, comments, and engagements
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
5
retweets across all tweets for
the month)
Instagram Followers (number 1,316 1,028 +24.9%
of people who follow the Total
Instagram account) followers
New Instagram Followers 28 16 75%
(number of new Instagram
account followers)
Instagram Engagements (sum 220 195 +12.8%
of likes and comments across engagements
all posts for the month)
Linkedln Engagement 44 0 22.23%
engagements
Linkedln Followers 65 40 +62.5%
Linkedln Page Impressions 984 2 +49K
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
6
Public Computer Usage Statistics
Adult Computer Use: 1,241
Adult Computer Average Time Per Session: 44 min
Youth Computer Use: 796
Youth Computer Average Time Per Session: 42 min
Adult Laptops Total Use: 86
Teen Laptops Total Use: 163
Computer Usage Total: 3072
Collection
Discarded Items = 391
Items Added to Collection = 639
Archives Activities
Position vacant - one interview scheduled for next week
Creative Edge Studio
Programs:
Hand-Crafted Greeting Cards: 5
Hand-Crafted Greeting Cards (evening): 9
Sewing— Intermediate Projects: 3
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
7
Crafting in the Library (Plastic Canvas Yarn Coasters): 7
Appointments:
With Christina: 0
With Studio Assistant: 12
Sewing appointments: 4
Creative Bug:
Active Users: 8
New Users: 5
Hours Watched: 2.33
For most popular category is Sewing.
§ Class
Date Class Title
Class I Duration I Unique ;Average Viewed Class i
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Category (min) Viewers Duration(min) Completions
��1Y3 April Lookbook//2022 1 1 1 1 €
__....... _..._.._ ...... ___. _ -- 4....... . .......---- ..-- ......__.... . ._-- ..... .....__
2023 REPLAY.Daily Drawing (Art+ 205.7 1 30.2 0 .
July Challenge Design d
i Eat Your Fruits&Veggies
Crochet-Along:Orange and 1 Crochet 19.5 1 6.6 0
July uly Slice °
12023 Make a Pop-Up Flower :Paper 57.3 1 44.8 0
July Greeting Card
2023 Beginner Sewing: Market Tote Sewing 42.3 2 I 15.1 0
July Bag
Ju y3 ;Sewing Drawstring Bags — Sewing 38.4 1 27 1 ,
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
8
The Creative Edge Studio is still trucking along. Traffic has slowed
significantly as we are still waiting to hire someone new for the job. In July I held
no appointments. I assisted as needed.
Sewing continues to be incredibly popular. I have decided to start separating
those appointments so the distinction can be made. I actually requested the
sewing program be pulled for the e-newsletter because it was becoming
overwhelming for the Studio Assistant. She has revised the beginner project. With
feedback from the attendees, she has simplified the lesson and removed the hand
stitches.
All programs have had full registration with a waitlist. It seems to be an
ongoing struggle to get a full class, even with full registration and a waitlist.
Public Technology Training Programs
July Classes:13 Dates: Time: # Reg#: Wait Ust:
Intermediate MS Word Monday,July 3rd 5 -6:30p(MR) * +
What is a QR Code? Weclnesqay,JuBy 5th Wa-11:30a 9a-12 MR
Tech Talk Thursda Thursday,July 6th 10:30a-11a(POP UP) + + +
Internet Ungo 101 Montle Jul }Oth -5:30 FL RM 4 4i N
Cutting the Cable Cord Wesnesday„JuIX 12th 10a-11:30a(9a-12 MRI 15 19 N
1'ed)Talk Thursday 'Thursda Ju 13th 10:30a-11a JPGP UPI 4 5 N_
Basic Excel Formulas Everyone Should Know Mande ,July 17th 5p-6:30p JFL RM) 6 l0
ExploOng Chat GPT Wednesday,Jul`19th 3p-4 30p(2p-'5p)(MR 14 20 N
Tech Talk Thursday:Computer Ungo 102 Thursday,July201h 10:30a,Ila(POP UP) a 4 N
How to navigate Amazon.com Monday,July 24th SP-&LOp(FL RM) 6 8 N
Creatin a f9 eron Canva Wednesday,JuIX 26th 2P Sep(Sp-4p)(MRL 7 10 N
Tech Talk Thursda Thursday,Jul°27th 10:30a-1Ja POP UP 6 rs N
Welcome to PowerPoint) Monday;July 31st 5p-&30p FL RM) 4 6 -
Total Attended. 74
_ 38
Tech Talk Thursday:
JULY AGENDA:
July 6t'—What is Facebook Messenger?
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
9
July 13`h—What is Cloud Storage?
July 20`h—Computer Lingo 102 *continuation of Computer Lingo 101 from June 15`h Tech Talk*
July 27`h—Using Al to help you answer questions.
38 One-on-one appointments:
I assisted a patron in creating multiple logos for his company, his friend's company and for an
event he is participating in. We used Canva.com to create these logos—we also worked on a
signature for his emails.
I helped an older patron learn how to upload images to Facebook using his phone. We went over
privacy and security on Facebook, and I showed him how to send messages to his daughter who
lives in another country.
A regular patron of mine came to me to learn how to use 2FA apps (2-Factor Authentication). I
showed her how to use her phone and how to access the 2FA features in her email and on her
phone.
I was approached by a nurse who needed help updating her resume.We made an appointment,
and we managed to put together her resume and fill in the work gaps that she had. I printed out
her resume on nice card stock and sent her a copy of her resume through email so she can
access the file quickly. I haven't heard back if she got a job,yet.
Other Notes:
I attended a virtual class put on by the Palm Beach County Library System on July 18`h, called "Identifying
AI-Generated Content"—unfortunately,the class wasn't very informative. It did give me some good
ideas for holding my own AI classes.
I have been dealing with an increase of people registering for classes but then not showing up. It's
getting worse—if you look at the attendance for the Basic Excel Formulas Everyone Should Know,you'll
see there was a waitlist with 11 other people and only 6 showed up—two of those that showed up were
actually on the waitlist and decided to come to the class anyways. It is very frustrating and I am at a loss
as to what to do to ease this issue.
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
10
Adult Services Programs
Quilters Group - 4 sessions, 21 participants
Adult Buzz Book Club - 11 participants, 1 session
Learn Italian - 15 participants, 4 sessions
Intro. To Knowledge City - 6 participants, 2 sessions
Time Management 101 - 3 participants, 1 session
Help! My Child Is Going to Middle/High School - Livestream event via Facebook
Free Nursing Exam Resources with Learning Express - 7 participants, 2 sessions
Learning Express Library and Job & Career Accelerator - 6 participants, 1 session
Youth Services Programs
Youth Programs Teen Programs
Outdoor Storytime Teen Tuesdays
Number of Sessions: 2 Number of Sessions: 3
Participants: 60 Participants: 27
Bilingual Storytime Teen Yoga
Number of Sessions: 2 Number of Sessions: 2
Participants: 60 Participants: 13
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
11
Summer Reading Wrap Up: 160 Virtual Zone- Sound Booth
Participants: 1
Take & Make
Number of Sessions: 2
Participants: 80 Virtual Zone Orientation
Participants: 2
STEAM Lab TOTAL: 43
Number of Sessions: 2
Participants: 22
Books and Bites
Number of Sessions: 1
Participants: 1
PAWS to Read
Number of Sessions: 3
Participants: 9
Let's Craft Together
Number of Sessions: 2
Participants: 74
Let's Make Music Together
Number of Sessions: 1
Participants: 37
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
12
Let's Play Together - Indoors
Participants: 25
Creature Feature
Number of Sessions: 1
Participants: 32
Congress Middle School Outreach:
150
Reading Logs distributed: 307
Reading Logs returned: 30
Seed Library: 23
TOTAL: 1033
Cards & Accounts
Adult cards (new) - 70
Youth cards (new) — 63
Total: 133
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
13
CAREERSOURCE PBC SERVICES - BOYNTON BEACH CITY LIBRARY
7/4/2023 SESSION
Name Job Title Service
NO SESSION -Holiday
Total:
7/11/2023 SESSION II
Name Job Title Service
Warehouse Associate RA Claim Assistance
Retail Salesperson RA Claim Assistance
Hair Stylist RA Claim Assistance/Work Registration
Sales Consultant/Patient Resume Review
Adv
Child Care Worker Job Search Assistance
Total: 5
7/18/2023 SESSION III
Name Job Title Service
CNA RA Claim Assistance
Lack of work documents Referred to supportive services
CSR/Day Care Job Search Assistance
Total:3
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT-JULY 2023
14
7/25/2023 SESSION IV
-
Name Job Title Service
CNA RA Claim Assistance
Retail Salesperson RA Claim Assistance
Banker(Retiree) Interested in employment opportunities(P/T)
Customer Service Rep Resume Builder Assistance
BHT RA Claim Assistance
Receptionist/CS RA Claim Assistance
-
Marketing Resume Review
CSR RA Claim Assistance
Retail Assistance with online job application
Total:9
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—JULY 2023
UNIQUE MANAGEMENT SERVICES, INC.
CREATED: 07/31/2023 5:29 PM Zi ACCOUNT STATLiS REPORT PAC:F'- 4 4
MS JEANNIE TAYLOR
BOYNTON BEACH CITY LIBRARY
100 E OCEAN AVE
BOYNTON BEACH FL 33435
CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY
DATES LISTED: 01/01/1900 TO 07/31/2023
ALL AMOUNTS LISTED
Accounts Submitted 3,033 Dollars Submitted 218,569.04 Dollars Received 40,551.06
Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02
Incorrect Addresses 566 Dollars in Skiptracing 29,811.34 Dollars Waived 13,413.37
Patron Disputes/Suspends 1 Dollars in Dispute 37.00
Accounts in Process 2,466 Dollars in Process 175,380.35
# of Accounts Activated 1,497 Total Activated 113,333.02
of Accounts Activated 60.71% % of Dollars Activated 64.62%
9/14/2020 UNIQUE MANAGEMENT SERVICES,INC
UNIQUE MANAGEMENT SERVICES, INC.
EXPLANATION OF SUMMARY PAGE
ACCOUNT STATUS REPORT
Left Column
Accounts Submitted:Total number of accounts submitted for collection.
Bankruptcies:Total number of accounts in bankruptcy.
Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue
for quite some time so this number is very dynamic.
Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed
the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc.
Accounts in Process:Total number of accounts being processed through our collection service. This number is arrived at by
subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts
Submitted.
of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have
returned material,made a payment or a combination of both.
%of Accounts Activated: Percentage of processed accounts that have responded in some way
(#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it
measures the percentage of patrons that have actually responded due to the collection process.
Middle Column
Dollars Submitted:Total dollar amount due from all accounts submitted for collection.
Dollars in Bankruptcy:Total dollar amount due from all accounts in bankruptcy.
Dollars In Skips:Total dollar amount due for accounts with incorrect addresses.
Dollars in Dispute:Total dollar amount for all accounts that have been disputed..
Dollars In Process:Total dollar amount for all accounts being processed_ This number is equal to the Dollars Submitted minus
Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and
closed accounts(not detailed on this report).Its purpose is to show the total dollar amount actually being worked.
Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of
Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated.
%of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars in
Process).
Right Column
Dollars Received:Actual money recovered as reported by the Library.
Material Returned:Actual value of material returned as valued and reported by the Library.
s
Dollars Waived:Actual dollars waived by the Library as reported by the Library.
https://web.unique-mgmt.comthelp_fiilestsummary.asp 111