R97-137RESOLUTION NO.
A RESOLUTION OF THE CITY COMMISSION OF THE
CITY OF BOYNTON BEACH, FLORIDA, CREATING A
NEW JOB TITLE KNOWN AS "CITIZEN ACTION CENTER
COORDINATOR" IN THE OFFICE OF THE CITY
MANAGER: APPROVNG THE NEW JOB DESCRIPTION;
AND PROVIDING AN EFFECTIVE DATE.
WHEREAS, upon recommendation of staff, the City Commission of the
City of Boynton Beach has deemed that the needs of the public will be
better served by the creation of a new job title known as "Citizen Action
Center Coordinator", in the office of the City Managen
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE
CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The City Commission of the City of Boynton Beach, Florida does
hereby create and establish a new job title known as "Citizen Action Center
Coordinator", at a pay grade of 27, with the job description for said position
being attached hereto as Exhibit "A"~
Section 2.
passage.
This Resolution shal become effective immediately upon
PASSED AND ADOPTED this /~. day of August, 1997.
CITY OF BOYNTON BEACH, FLORIDA
'Mayor
. V,i~"e Mp, C~r ~'
//~
Commissioffer
C~y Clbrk - -
(Corporate Sea )
Commissioner
CITIZEN ACTION CENTER COORDINATOR
Nature of Work:
This is responsible and specialized secretarial and para-professional work
assisting a division or department head in the administrative and operational
activities of the department.
An employee in this class is responsible for relieving the supervisor of routine
operational and administrative details and tasks. The employee is. responsible for
the coordination of the Citizen Action Center, and providing support to the Public
Information, City Commission and Neighborhood Project Specialist Offices. Work
requires the exercise of mature judgment and the: application of knowledge of
business or municipal organizations, their operational procedures and limitations.
General and specific assignments are received with considerable latitude for the
use of independent judgement. Supervision and training of subordinate
secretarial and clerical help may be reqUired.
Task Statement (s):
Note: These examples are intended only as illustrations of the types of work
performed in this classification. The omission of specific statements of duties
does not exclude them from the position if the work is similar, related, or a logical
assignment for this position.
Answers: telephones to screen and transfer calls and records messages; relays
routine to complex information to callers; refers inquiries to other
sources/departments/agencies when appropriate.
Maintains current information of citywide policies and programs, and processes
routine matters accordingly.
Acts as liaison between administration and the public; interprets administrative
policy and decisions as explained and directed.
Assigns, directs, and reviews work of clerical and secretarial workers; conducts
performance appraisals.
Works cooperatively with co-workers, subordinates and supervisors to
accomplish work effectively and efficiently; provides assistance and back up; and
creates a positive and professional impression in dealing with the general public.
Works bffectively under pressure conditions such as heavy workloads or
deadlineS, situations; productivity remains consistent with given conditions; errors
do not become more frequent; learns and adjusts well to new methods,
conditions and changes.
Citizen Action Ctr. Coord.
Uses and may instruct others on how to use basic office equipment following
proper operative procedures.
Takes dictation and types neatly and accurately with attention to detail; is
computer literate (word-processing, desktop publishing and presentations); edits,
proofreads and prints memos, letters~ reports, etc.
Independ
re
~dence and maintains wdtten
May assist in preparation of
department/division payroll, mainta
calculate numerical figures as required.
needs, r and process
and
Complies with department rules and regulations relevant to, but not limited to,
safety, attendance, breaks, dress codes, etc.
AccomPlishes work without close supervision; demonstrates effective decision
making skills; applies the necessary common and technical knowledge required
for the position.
Accepts responsibility for actions and/or accomplishments.
Additional Duties and Responsibilities:
Receives and logs concerns from citizens into computer database; assigns
concern to appropriate department or entity and follow through to completion.
Notifies citizen or appropriate party within specified time frame of status or
resolution of concern.
Tracks concems by type, department, address, commission district, etc.
Prepares reports identifying all citizen concerns or specific areas.
Gathers and assembles information for citywide and employee newsletter.
Oversees and assembles all production elements of newsletters.
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Citizen Action Ctr. Coord.
Edits and transmits all press releases.
Provides clerical support to Neighborhood Project Division and City Commission
as needed.
Education and Job Related Experience:
High School diploma/ GED, relevant college coursework (Associate Degree
preferred); over three (3) years job related experience; must be computer literate
(word processing, desktop publishing and presentations); or any equivalent
combination of training and experience that meets the position requirements.
Minimum reasoning ability usually associated with this classification:
Ability to app y principles of logical or. sCientific thinking to define problems,
collect data, establish facts, and draw valid conclusions; to interpret an extensive
variety of technical instructions in mathematical or diagrammatic form. Deal with
several abstract and concrete variables.
Minimum math ability usually associated with this classification:
Ability to add, subtract, multiply, and divide all units of measure; to perform .the
four operations with like or common decimal fractions; to perform arithmetic
operations involving all American monetary units.
Minimum language ability usually associated with this classification:
Read: Ability to read a variety of novels, magazines, atlases, and encyclopedias;
to read safety rules, instructions in the use and maintenance of office supplies
and equipment.
Write: Ability to write reports and essays with proper format, punctuation,
spelling, and grammar, using all parts of speech.
Speak: Ability to speak before others, with poise, voice control, and confidence,
using correct English and well-modulated voice.
Trainina:
Amount of training, either on-the-job or formal education, usually associated with
this occupation in addition to the reasoning, math and language abilities detailed
above:
Over one (1) year up to and including three (3) years.
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Citizen Action Ctr. Coord.
Physical Demands (Strength) usually associated with this classification:
Sedentary Work: exerting or moving up to 10 pounds of force occasionally and/or
a negligible amount of force frequently or or
otherwise move objects, including the human 3/ WO
sifting most of the time, but maY involve walking or standing for brief pedods of
time.
This position at times may require walking or sitting to a significant degree.
Types of Physical Demands usually associated with this classification:
Reaching, Handling and fingering: (Reaching - Extending the hand(s) and arm
(s) in any direction.) (Handli grasping, turning, or otherwise
working with hand or pinching or otherwise wOrking
with fingers primarily (rather then with the hole hand or armas in handling.)~
Stooping and Kneeling' (Stooping - Bending body downward and forward by
bending spine at waist.) (Kneeling - Bending legs at knees to come to rest on
knee or knees.)
Talking, Hearing and/or Seeing: (Talking - Expressing or exchanging ideas by
means of spoken word.) (Hearing - Perceiving ,nature of sounds by ear.)
( Seeing - The ability to perceive the nature of objects by the eye.)
Environmental Condition s:
Physical surroundings usually associated with this classification: The worker is
subject to inside environmental conditions, protection from weather conditions
but not necessarily from temperature changes.
Machines, Tools, Equipment, and Work Aids that may be representative, but not
all-inclusive, of those commonly associated with this type of work.
Computer, Typewriter, Telephone, Radio & Base Station, Copier, Fax, Microfiche
Reader & Printer, Dictaphone, Calculator, Pen, Pencil, Ruler, Blueprints, Charts,
Contracts, Diagrams, Directives, Documents, Forms, Manuals, Publications,
Reference Books, Schedules, Specifications, etc.
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