R10-014
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1
2 RESOLUTION NO. RI0-014
3
4 A RESOLUTION OF THE CITY COMMISSION OF
5 THE CITY OF BOYNTON BEACH, FLORIDA,
6 APPROVING THE "PIGGY -BACK" OF A CITY OF
7 LAKE WALES CONTRACT #09-183 WITH ISI
8 WATER COMPANY FOR UTILITY REVENUE
9 ENHANCEMENT SERVICES; AUTHORIZING THE
10 MAYOR AND CITY CLERK TO EXECUTE A
11 CONTRACT; AND PROVIDING AN EFFECTIVE
12 DATE.
13
14 WHEREAS, City staff has confirmed that the City of Lake Wales has complied
15 with Public Contract Bid requirements which equal or exceed the City of Boynton Beach's
16 requirements; and
17 WHEREAS, upon recommendation of staff, it is the City's desire to "piggy-back"
18 a City of Lake Wales Contract #09-183 and authorizes the Mayor and City Clerk to sign a
19 Contract with ISI Water Company for Utility Revenue Enhancement Services.
20 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
21 THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
22 Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed
2 as being true and correct and are hereby made a specific part of this Resolution upon
2 adoption.
2 Section 2. The City Commission of the City of Boynton Beach, Florida, hereby
2 approves the "piggy-back" of a City of Lake Wales Contract #09-183 and authorizes the
2 Mayor and City Clerk to sign a Contract with ISI Water Company, for Utility Revenue
2 Enhancement Services, a copy of the Agreement is attached hereto as Exhibit "A".
2 Section 3. That this Resolution shall become effective immediately.
E:\Data\ 78\ltems\ 73\993\465\Reso _-]iggy-Back _- _ISI_- _Utility_Rev _ Enhancement. doc
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1 PASSED AND ADOPTED this ~ day of February, 2010.
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15 comm:se?:;( :Odrig%_
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18 missioner - Marlene Ross
19 ATTEST:
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22 M. Prainito, MMC
23 Clerk
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CONTRACT FOR REVENUE ENHANCEMENT PROGRAM
This Agreement is made as of this ~dday of '(Y)Cl\"c..~, 2010 by and between ISI
WATER COMPANY (a.k.a Water Company of America), a Foreign Corporation, with offices at
2200 Winter Springs Blvd., Ste. 106 #320, Oviedo, Florida 32765 ("ISI"), and THE CITY OF
BOYNTON BEACH, a Florida municipal corporation, with an address at I 00 East Boynton
Beach Boulevard, Boynton Beach, FL 33435 (the "City").
RECIT ALS
WHEREAS, The Water Company of America provides a revenue enhancement program,
on a contingent fee basis, which consists of reviewing utility billing and operational information
for the purpose of locating potential unbilled revenue; and
WHEREAS, the City of Lake Wales contract was issued in response to a Request for
Proposals by the City and a response by Water Company of America for similar work performed
in that City; and
NOW THEREFORE, in consideration of the mutual covenants contained herein, and
for other valuable consideration received, the receipt and sufficiency of which are hereby
acknowledged, the parties agree as follows:
AGREEMENT
Section I. The foregoing recitals are true and correct and are hereby incorporated in
this Agreement.
Section 2. The City and ISI, agree that ISI shall provide Utility Revenue
Enhancement Services on a contingent fee basis which consists of reviewing utility billing and
operational information for the purpose of locating potential unbilled revenue based on City of
Lake Wales contract #09-183, a copy of which is attached hereto as Exhibit "A", except as
hereinafter provided:
A. All references to the City of Lake Wales shall be deemed as references to the City
of Boynton Beach.
B. All Notices to the City shall be sent to:
City: Kurt Bressner, City Manager
City of Boynton Beach
100 East Boynton Beach Boulevard
Boynton Beach, Florida 33435
Telephone: (561) 742-6010/ Facsimile: (561) 742-6090
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Copy: James A. Cherof, City Attorney
Goren, Cherof, Doody & Ezrol, P A.
3099 East Commercial Boulevard, Suite 200
Fort Lauderdale, FL 33308
Telephone: (954) 771-4500
Facsimile: (954) 771-4923
Section 3. In the event that the City of Lake Wales Contract is amended, or
terminated, ISI shall notify the City within ten (10) days. In the event the City of Lake Wales
Contract is amended or terminated prior to its expiration, this Contract shall remain in full force
and effect, and not be deemed amended or terminated, until specifically amended or terminated
by the parties hereto.
Section 4. The ISI agrees that in the event it enters into a Contract for the same (or
substantially similar) scope of services with another local government in Florida which contains
a term or condition, including fees, charges or costs, which the City determines to be more
favorable than the terms in this Contract, the parties shall enter into an Addendum to provide
those terms to the City.
Section 5. The insurance required shall require that the Certificate of Insurance name
the City of Boynton Beach as an additional insured.
Section 6. In all other aspects, the terms and conditions of the City of Lake Wales
Contract are hereby ratified and shall remain in full force and effect under this Contract, as
provided by their terms.
IN WITNESS OF THE FOREGOING, the parties have set their hands and seals the
day and year first written above.
CH, FLORIDA
ATTEST:
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ISI WA ..TE~7COMP~
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BY:,P-.\. -t~ _.~
Pnnt Name: S .J-e.,... rl ~...-.r
'- ~-- Title: G~rtu";-....i M .__Ii. Y .Lf
A EST:
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EXHIBIT A
AGREEMENT BETWEEN CITY OF LAKE WALES
AND ISI WATER COMPANY
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CITY OF LAKE WALES, FL
#09-183
REQUEST FOR PROPOSAL
FOR
UTILITY REVENUE ENHANCEMENT SERVICES
201 Central Avenue West, Lake Wales, florida 33853
P.O. Box 1320, Lake Wales, Florida 33859-1320
;
,
,
SUBMISSIONS ARE DUE
NO LATER THAN
FRIDAY, SEPTEMBER 25, 2009 AT 2:00 PM
THE RESPONSIBILITY FOR SUBMITTING A RESPONSE TO THIS PROPOSAL AT THE OFFICE OF THE
PURCHASING MANAGER ON OR BEFORE THE STATED TIME AND DATE WILL BE SOLELY AND
STRICTL Y THE RESPONSIBILITY OF THE PROPOSER. THE CITY WILL IN NO WAY BE
RESPONSIBLE FOR DELAYS CAUSED BY THE UNITED STATES POSTAL SERVICE OR CAUSED BY
ANY OTHER OCCURANCE. A LATE SUBMISSION OF THIS PROPOSAL WILL NOT BE CONSIDERED.
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WATER, WASTEWATER & SOLID WASTE REVE:'IIlIE ENHANCEMENT SERVICES
I. PURPOSE The City of Lake Wales, FL, hereinafter referred to as the City, seeks proposals in response
to this Request for Proposals (RFP) from finns specializing in the analysis and correction of water,
wastewater and solid waste system underbillings and misbiI1ings, with the intenl of increasing revenue
for the City.
II. SCOPE OF PROJECT
A. TITLE OF PROJECT - Utility Revenue Enhancement Sen'ices.
B. OBJECTIVE - The proposer, in conjunction with the Customer Service Staff and
Water/Wastewater Field Operations (hereinafter "City Staff'), will examine certain utility
billing and metering functions to identifY causes of, and remedies for, inaccuracies in water and
wastewater billings, meter reading and associated water metering. The proposer will provide the
software to analyze raw unjoined account data provided by the City; at no time will the City be
responsible for providing data manipulation of any sort. The proposer will provide experienced
multidiscipline field personnel capable of evaluating all aspects of utility usage and identif'ying
variances with the account record. The City is seeking performance fee based proposals.
Specifically, the proposer will identifY opportunities for revenue recovery/enhancement through
the correction of problems associated with such inaccuracies. The following areas are to be
add ressed:
1. BILLlNG SYSTEM DEFICIENCIES A'-JD UNBILLED SERVICES - Billing system
deficiencies are defined as any factor adversely alTecting total collected revenue by the
City on an account. Examples of these factors are:
. misapplication of the City rate structure
. billing system accurdcy
. unknown connections
. account coding errors
. chronic meter reading errors
2. UNMETERED FIRE LINES - Fire protection systems are to be used within the
guidelines of City Ordinance. Fire lines that are used for any unauthorized non.
emergency service represent lost revenues to the City. The proposer will be required to
have the requisite experience to determine if any unauthorized use of existing fire lines
is occurring. The proposer, in conjunction with the City Staff, will develop and
implement a program to corre,'! all identified deficiencies and to limit reoccurrence of
revenue loss related to fire lines.
3. METERING - The City routinely conducts testing and repairs of meters within its
system. It is anticipated that despite the utility's diligence, additional field
investigation may result in the discovery of potentially problematic situations. The
proposer will be provided billing and consumption history related to know'll utility
consumers so that the proposer may review and research these consumers to verifY
correct billings. The proposer will provide the requisite manpower, portable Transit
Time Flow Meter, hand tools, vehicle and equipment to identifY problematic conditions
in the field.
4. SERVICE THEFT - TIleft of service includes illegal connections made to the utility's
water distribution and wastewater collection systems and on open meter bypasses in the
system. An illegal connection, for example, could consist of a straight pipe connection
rather than a metered connection. Locations of all authorized meters and connections
will be provided to the successful proposer. To facilitate detection of unauthorized
meter bypass use, the Utility will provide infonnation related to those accounts which
are "locked", and their associated addresses.
C. SYSTEM CONCEPT AND SOLUTION - Define in detail your understanding of the issues
presented in section B., and your recommended means of addressing them. In addition, provide
any other facts or alternative information you deem necessary to evaluate your proposal.
Responses to the following questions must be answered in order for your submission to be
deemed responsive.
1. What is the relevance of the Utility's historical data to this project.
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2. What is your plan to accomplish the stated project objective.
3. Describe within your program the criteria to evaluate City billing policy as it relates to
the end users of water and wastewater service of the City.
4. Describe in detail the methodologies and procedures for documentation of revenue
recovel)' attributable to the proposer's actions,
5. How will your program impact the allocation of City Staff time.
6. What equipment or focililies wilt you require from the City.
7. How long after the award of a contract will you require for mobilization,
ill. RESPONSE fORMAT. In order to be considered responsive, the proposer shall organize the response
in the following manner:
A. TECHNICAL PROPOSAL RESPONSE fORMAT
I. Transmittal letter . This letter shall be no longer than one page in length, addressed to
the Director, and signed by the representative of the proposer authorized to represent
the firm contractually.
2. Table of Contents - A table of contents should follow the transmittal, should list all
titles, sections. and major subsections. All pages of the Proposal should be sequentially
numbered.
3. Executive Summary - This shall be of lhree pages or less, and shall provide a
summation of the Proposal in succinct terms.
4. Business Organization and Project Management Structure - State the full name and
address of your organization and identify the parent company if you are a subsidiary or
division of a larger organization. SpecifY the branch office or other subordinate
element that will perform or assist in perfonning the necessary work. I ndicate whether
you operate as a partnership, corporation or individual. Provide a general explanation
and chart which specifies project leadership, reporting responsibilities and how the
proposer will interface with City Staff.
5. Prior Experience - The City requires the proposer to have successfully engaged in a
minimum of three (3) projects of this nature within the last ten years. Respondents
shall submit reference information (name, telephone number and address) related to
each project. Only projects equivalent to that contemplated by the City in this RFP
shall bc listed.
6. Personnel - IdentifY all key personnel who will be involved in the project, and include
resumes. List only those persons who will be directly involved.
7. Implementation Plan - Derme in detail your understanding of the System Concept and
Solution as described in this RFP. Include your work program, by task, as well as any
related charts, diagrams. etc. helpful in understanding the proposed operational
methodology.
8. Authorized Negotiator - Include the name and title of the individual within the
company who is authorized to negotiate contracl terms and render binding decisions of
contract matters.
B. PRICE PROPOSAL RESPONSE FORMAT - Detail your proposal for compensation for the
work to be performed by completing the attached price proposal included in this RFP.
Compensation will be based on a specified percentage of documented future and retroactive
revenue recovel)' resulting from the project. The Price Proposal is a presentation of the
Proposer's total offering price which is to include all costs for providing each component of the
required goods or services. The Proposer is responsible for all direct and indirect costs
associated with the perfonnance of the work necessitated under this RFP, except for service and
meter installations and replacements, which shall be performed by the City. Proposers must
utilize the format attached hereto entitled "Price Proposal".
IV, PROPOSAL EV ALUA TION - This procurement will comply with the applicable City policies.
A. This evaluation will include all pertinent matters contained within this RFP. Award of a
contract may be made without discussions with finns after Proposals are received. The City
reserves the right to accepl or reject any recommendations made andlor solutions proposed, or
reject all Proposals and to resolicil for Proposals in such an event. Proposals should therefore be
submitted on the most favorable tenns.
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B. The City intends to receive, review, and evaluate Proposals according to the gcncral procedures
as outlined in this RFP. The evaluation will determine if proposer has met the critcria of the RFP
to be considered as "qualified to perform the work". The items to he considered are not limited
to, but include the following:
I. System Concept and Solution Proposed - The grasp of the issues and their solutions.
responsiveness to tenns and conditions, completeness and thoroughness of the
technical data and documentation.(25%)
2. Demonstrated Applicable Experience - This will include documentation of successful
revenue recovery in thrce or morc previous engagements and also include total years
performing this service.(25%)
3. Personnel Qualifications.(25%)
4. Evidence of good organization, management practices and cost.(25%)
V. PROPOSAL SUBMISSION PROCEDURE - An unbound one-sided, 8112 x I I" original and three {3l
copics (a total of 4) of the complete proposal response must be received by Friday, September 25, 2009 at
2:00 PM.
A. Proposals will be opened at the City of Lake Wales, Purchasing Department by the Purchasing
Manager in conjunction with the Finance Director.
13. The original and all copies must be submitted in a sealed envelope or containcr stating on the
outside; proposer's name, address, telephone number, due date, due time, the RFP title (Analvsis
of Unbilled Water and Wastewater Usage) and the identifying RFP number.
C. Proposers are responsible for informing any commercial delivery service. if used, of all delivery
requirements and for insuring that the required address information appears on the outer
container used by such service
D. The proposal must be signed by an officer of the company, who is legally authorized to enter
into a contractual relationship in the name of the proposer. The submission of a proposal by a
proposer will be considered by the City as constituting an offer by the Proposer to perform the
required services at the stated fees.
E. Any Proposal received after the RFP closing date will be considered non-responsive and wiU not
be considered.
VI. SELECTION PROCEDURE - All proposals will be subject to the following:
A. Each proposal will be reviewed to determine if it is responsive to the submission requirements
outlined in the RFP. A responsive proposal is one which follows the requirements of the RFP,
includes all required documentation, is submitted in the fonn outlined in the RFP, is of timely
submission, and has the appropriate signatures required. Failure to comply with these
requirements may deem your proposal non-responsive.
B. The Finance Director will appoint an Evaluation Committee who will be responsible for
reviewing and evaluating the proposals.
C. Upon completion of the proposal evaluation, the Committee may choose to conduct oral
presentation(s), from any proposer warranting further consideration.
D. Upon completion of the Evaluation Committee. a recommendation shall be presented to the City
Commission based on the proposals received.
E. AWARD OF CONTRACT. The City shall award a contract to the Proposer who offers the best
overall plan for the City, factoring in technical ability and the most favorable plan for the City to
share increase revenue.
VII. ADDITIONAL REOUJREMENTS
A. CONTACT PERSON - The contact person for this RFP is (Bonnie Hodge, Purchasing
Manager, 201 Central Avenue, PO Box 1320, Lakes Wales, FL 33859, (863) 678-4182 ext.
264, bhodge1kitvot1akewalcs.com). Any requests for additional information or clarification
regarding this RFP should be addressed to the contact person in writing or bye-mail.
Furthennore, proposers are advised that from the date of the releasc of this RFP until award of
the contract. NO conlact with City personnel related to this RFP is permitted, except as
authorized by the contact person. Any such unauthorized conlact shall not be used as a basis for
responding to this RFP and also may result in the disqualification ofthc proposer's suhmittal.
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B. All persons and finns wishing to submit bids must obtain a complete copy of the Request for
Proposal document, and submit a City of Lake Wales Vendor Application and W-9 and a
current Public Entity Crimes Statement with their response. Access our website,
v.ww.citvoflakewales.com, go to Departments, Purchasing and Forms and Documents or contact
Bonnie Hodge, Purchasing Agent, (863) 676-4182, extension 264, to obtain these items. There
is no charge for the Request for Proposal document or for submitting proposals.
Responses may be hand delivered, mailed or delivered via courier service to the following
address. Fax~d or e-mailed responses will not be accepted.
DELIVERY ADDRESS MAILING ADDRESS
City of Lake Wales City of Lake Wales
City Manager's Office City Manager's Office
Attn: Bonnie Hodge, Purchasing Agent Ann: Bonnie Hodge, Purchasing Agent
201 Central Ave. W. P.O. Box 1320
Lake Wales, FL 33853 Lake Wales, FL 33859-1320
C. INSURANCE - Before starting and until tennination of work for, or on behalf of, the City of
Lake Wales, lhe Proposer shall procure and maintain insurance of the types and to the limits
specified in Appendix A.
D. CONTRACT INCORPORATION - Respondent should be aware that the contents of the
successful Proposal will become a part of the subsequent contractual documents. Failure of the
respondent to accept this obligation may result in the cancellation of any award.
E. FAILURE TO COMPL Y . Failure to comply with the Proposal Response Fonnat detailed in this
RFP may result in the respondent's proposal being rejected as non-responsive.
F. PROPOSAL ACCEPTANCE PERIOD - All Proposals must include a statement that they are
valid for a minimum period of ninety (90) days subsequent to the RFP closing date. ,
G. COST INCURRED IN RESPONDING - All costs directly or indirectly related to the response
by a proposer to this RFP shall be the sole responsibility of and shall be borne by the
respondent.
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UTILITY REVENUE ENHANCEMENT SERVICES
FOR THE CITY OF LAKE WALES
#09-183
PRICE PROPOSAL
For any work performed by the proposer which results in increased revenue for the City of Lake Wales in
accordance with the provisions of the RFP, the proposer shall be paid ~ percent of all increase revenue for a
term of thirty-six (36) months thereafter.
For the purpose of this RFP, increased revenue shall mean the difference between the amount of monthly income
received by the City on an account subsequent to and prior to corrective action being taken on all unbilled or
misbilled water and wastewater services provided by the City, including retroactive collections made as a result of
work by the proposer.
Th~ proposer is responsible for all direct and indirect costs associated with the performance of the work
necessitated under this RFP, except for service and meter installations, replacements, and repairs, which shall be
performed by the City.
WITNESSETH:
--------
(signature) (signature)
(print name) I print name)
ATTEST:
(firm name) (signature)
---.
(date) (print name)
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flp p#1dix A
rUBLIC _I_X MAtIlAcpllMIlNT 01' I'LDItIDA
INSURANCE GUIDE I - MINOR CONTRACTS FOR SERVICE
STANDARD INSURANCE LANGUAGE TO BE UTILIZED IN CONTRACTS
MEETING "GUIDE,. SPECIFICATIONS
SPECIFICATIONS:
Project will not exceed 30 calendar days
Project cost will not exceed $50,000
No unusual or high hazards present
WORKERS' COMPENSATION:
Coverage is to apply for all employees for statutory limits In compliance with the
appllceble 818t8 and federal laws. The policy must indude emplOyers' Uabillty with a
limit of $100,000 each accident, $100,000 each employee, $500,000 polley limit for
diaease.
COMMERCIAL GENERAL LIASIUTY << OCCURRENCE FORM REQUIRED'
(ContractorNendor) shall maintain commercial general liability (CGL) insurance with a
limit of not lass then $300,000 each occurrence. If such CGL inaul'8llC8 contains a
general aggregate Omit, It .hall apply separately to this JocalIonIproJect In the amount of
seoo,OOO. CGL insurance shall be written on an occurrence fonn lII1d shaH Include
bodily Injury and property c1amllQe IlablIity for premiaea,. opel'lltlons, independent
contractors. products and completed operations. comractuallltlbll~. broad form property
d8lTl8Qe and property ciamage resulting from explosion; collapse' or ul"lder;roUnd (x, c.
u) exposures, 'perIOl18l Injury and advertl8lng Injury.' Fire damage II.bUIty .hall be
included at $100,000.
COMMERCIAL AUTOMOBILE LIABILITY INSURANCE:
(ContractorNendor). shall maintain automobile liability insurance with a limit of not len
than $300,000 each acc1dent for bodily Injury and property daR'18Q8 UatJiljty, Such ,
insurance shall cover liability &riling out of any auto (Including owned, hired and non-
owned autos.) The pofiey shall be endorsed to provide contractual Uablllty coverag..
EVIDENCE OF INSURANCE~
The (Contracb:lrNendoi') shall furnish the (Entity) .withCertlflcates of Inlurence. The
Certlfk:ates 818 to be signed by a person authorized by that .in.urer to bind coverage on
its behalf. The (Entity) is to be specifically included .. an acIcfdlonal Insured on all
poIlcl.. except W0J1t8l$' Compensation. In the event the Insurance coverage expires
prior to the completion of the projeet, a renewal certificate shall.ba luuec:l 3O-cIIIys prior
to said explralion date, The policy ahall provide a 3O-dIy notfl'lcafion ctauu In the event
of cancellation or modification to the policy. All certJflcat8s of inaunlnce must be on file
with and approved by the (EntIty) before the eommen~metrt of any work activities.
,
Rev. 3/02
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('ONTRACI
FOR
SER\ ICES
lilt ,,1 \ i I {l! 'I ( I'" I ) \
j I Ii '\, I '1 I l! 1'1 II "
0, '\, I 1\\ \1 I \11 '" In TIII'''I l'IlI"l '( I"
THIS CONTRACT FOR SERVICES n::'onlract'! I ~,~ made nn H1C' 11;1:(;
I'. \unterSlqnaturo, herclnaftcl';pecilied, by and between Ill(! Clly nl Lake Wales I"Clly i H 1\ 1 ! \~) i
Walel Cnmpany. aT exas cUfl)<)ratlol1 wllh Its prinCipal otf)('" In Houslnn. HarriS Counl>; r {,'.:( ,-I'
Ipfpned to 'lelcHl as Walel !~iHnpany ot AnwnC;l 'WI",!,' \ llH' If!l11;~lr d(ldrf")~-~~>(.\t~ '1t trlt' l~"lnlf"
,Ht': {)S foi1uws
WCA 91J'
ISI Water Company City pt Lake Willel;
711 Rankin nond :'01 Conlral Avpnlll' Wps!
Houston. Tox(l" 710/:' L dke Walr~" Fl :nH:;:,
WITNESSETH:
WHEREAS, the Clly 1.h:'.lrw, In ",-,cwc' I!HI pC~lfOlnldncp fIt ';OIVI<:\", <jl Ilw 111\;11' i \ i1
~l\lll IIIH'd skilled personnel 1 r ld
WHEREAS. WCA d,., l~', If,i pr<!\,,'ld<. (",llCfl '.!,!I/i( I~' :r i'.~( fl,HH1': iu; !lli 1\'1 ,.r"11 (.
'.pcl'lllell and
WHEREAS, WCA ha" ,uhnllttorj rnatenal" descn!JIIHI HIP proposed ,,",!VI< (
NOW. THEREFORE, tl!r and In conslderatlun ,)! the PIOPlI';I". ;11101 11IUII.jl ''t
! If '[eln contained. II !S (l9rrWd .IS !ollmv;,
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ARTICLE I
Dehnltlons
As used II, this Contract, the following terms shall have meanmgs as set out below.
.. Account" IS defined as a particular Water. Wastewater, Sanitation andior Stormwater
Service ot the City. This detlfll\lOn Includes all unauthOrized taps discovered by WCA that
prpvlollsly had not been given elll Account number by the City
"Sase Revenue" IS dnfined as the; average monthly hillings on an Account which
appropnately and lalrly reflects lhe beneht to the City of a proposed Work Order. tor up to the
twelve month penod IInmedlatcly preceding the completion of the Work.
"WCA Share" IS dclillmJ as the lee to he patd by thn City to WCA for performance of
dUriOS iHlcjor thiS Contract, COll1putcd In accordance wilt) Sectron 5.03 hereo!.
"City" IS defineej In the preamble of thiS Contri:lCt and Includes Its successors and
il';sl~jns
"WCA" IS defined i[1 lI)e preamble of thiS Contract and includes ItS successors dnd
aS~)lqns,
"Customer Information System" 101 'CIS") IS doftned as the system used by the City
to bill ilnd to account for CLl"tc"fller aclivitlcs
"Contract Administrator" IS deflnecJ as that person deSignated by the DIrector by
notice to WCA. to admmistnr Ihls Contract on [whalf of the City. ThiS Indlvlfjual shall have d
\\Iorkrn(j knowlcdge of City protocol and operating proce(1ums of the City, and shall have the
authonty nnll responsibility ot ddmlnlstennq all day.to.day aspects of thiS contract on behalf of
the City
"Director" IS clefined as tho City's deslqnated FmancQ Director who has ultimate
authonty ilnd responsibillfy over thiS Contract
"Documenting The Find" IS defmed as the notation by WCA on the Research report to
the City ur the approval of a sutJrwtted Formal Work Order
"Find" IS defined as the discovery by WCA of an Account condition. as the result of the
Work. that causes a speCific Water, Wastewater. Sanitation or Stormwater Service to bo
Improperly or Inaccurately billed.
"Force Majeure" as usod I,oreln, shall Uldude but not be limited to, acts of God. acts of
thp publiC enemy. war, lll( ,ckades, Insurrection, riots, epidemiCS. landslides. lightning.
earthquakes. lires, storms. Iloods. washouts. tornadoes. hurricanes, arrests and restraints of
/.)Ovcmmen! and people. explOSIons. breakage or damage 10 rnachmcry or eqUIpment and any
other abilities of either party, whether Similar to those enumerated or otherWise. and not Within
till' reasonable control of lth' P,Hty claiming sud, lrIabllity.
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"Increased Revenue iJ~..:'1Hled dS ine ,IIT:r 'lj~l\ 'il !l l!nf1IV d'll,' ffn~ ""\ t 'C]
i An'ounl. over and ah, "-" BdsP F1evi'f11 j(' :\r1V r';~ll( !nCr{?,'I~~f:~, .' ,
-; r rCf' r i '~- j action bClllq tak' trldl i\CU'in'. :!tl iflC t \rn~ 1j~)riV' ';1 1 i 11;,
i-",,-'HH I' \Nl~11 I', retroactIV" Ilin'l
"Notice to Proceed" , . delinvd as the wntlcf1 nollflcdtlUf1 by Ihe (",ily Ie. we,!, I' '1 tl,d'
Work TI'"" nolillcatlon shall bl' issuod upon the successful converSion ill f\ccount jj:il I " "
''''IS t,..: wr:A The date of UII' '~()tIf'C 10 Proc:epd shall rnark: the inlllatlon 'if the (:, ,ntl. H' ,-,',
"Research Report" ,je'fHl(;cl 11'- HH< rc'rHl1t':, :11.:llvPIL,j th(~ \. It V l-l'r ,\
;( tH I) , Ilt ICII t I herroo!
"Water. Wastewater. Sanitation and/or Stormwater Service" IcdlfV "1i
,t1VS1Ldl i(J(:i'ltlf')fl ilt d ellV (< lil'_iUfnc' hnth krl(l~\'r! ,lfh; Jllknc1wn I , II", ';\ :';'; I .
rVICf'iS provldr:d hy lh,' Cih
"Work" II, dellned d' III 'If INCA" dlon'. i( ;Wdlfh, ,je\( 'fllllllllll I 'iI 'IItJi d ,i"lflli' ,H~' ,
~..I'(.(lfl)rnFndjr'!~.J ftlt' corrt'll:lj'vi If.tlons nUCC~-\S(H'y' It' fj!d{!l l(;f till' :.lpf~CifJf \1\) ,Ire" ':Jd' ",.\ i!1 r
,:HHr;llH l~ and ~ltllrrnw;)tnr ' ,I '1(;,111\ IH' pn)~H~f'iV U1\} ,WI"!!r,lli~I\1 hdlr'rl
'Work Order" ,,11;)11 I'" detll1ed 10 I1H'df! Hut, <"I lit' '.I..lid;)fd d"cw,"'()( II,,' 'I' ",
'!')PVdJll ntc\rnltdHH \ .111CH11 :ilv ^.cI,(jun1 trk!! \^J(' i\ !I,\', f'\.,duilh\d :nl!l '11 n"u ,
1f fI'f
ARTICLE II
,',~~,S.)P_i,\,".~_._!,t, _,1.55Lr_~!~,,:,',',,'
JJ.I:;! (;,,~~:..s:!Y~;_~.:
,'it A ',II.tll prnvldf' th<' 111V'.. 1<111011. VV,Hh I )rUel'. d11d til.id 'l~lVtLi", Ill:1 (: :',H.- : '.1":
tH!!i:lh:i U"Vi nlH' for the i .. '.Wa\('1 'vV(lc;tflwdtC:! "'~(j!ll\;dii',r] ,1I1(j,n! :~~t(~t'r\'Nltt'r I
/j., Illv""I"loIlI011 ; II1d fidel \N <f I
UpU!! reCCIVIf1fj tlie AU.!"I!I.! IlItWtl!dl'OIl d,~sC!lt)("j If! SUI:t""1 I U I (/\1 i it \;Vc ~\
! , tllvnstlqale each Au ;wlt LInd deternllll'" f Illl'r,' I II nf ri"Vfir]ljf II,
L,:,()ClalecJ wllh that 1\, , ')llllt
:')Qbl1l1t Work Order:, With lecommClldat!UII JUI dldrHjl':, III 1IIIIInq pi"! ,'duI'" lil,;'
Ill<Jf1qm, III pllyslca!';1 I ,,!I', , ThiS lf1forrlliltlCln Wilt he [>lOvlded fnr (<,]I~!' A,
, Fillpl \rt~,;
1 INCA ~Ilall proVide I, the elly un d f If ,nodi! h,bli; ,j i .ornpletr: IISI i}t dli p'
ft~Sedfctled on which vVC:A has IdontlflO(i rJott'ntkl1 lrlCtI'(',scd InVnnllf::";, h'r H1i> ('
F1l1Search nepart ~hdli !.'" subnlllleej tUr Ih,' purpO!," ,)f "!)ocuI11entlllfj II". f'
\NCA shall be enlllt<.:iI I;' lIs portion "f Ih" Increased flt'vnnIH}S ulI I",wl Au.." Ill!;. t, .
\NCA Share), II the \fJulk OreJer!s! "Ieluded H1CWIII dr" c;ub',equentiv ,IPP[()VHI I . "
CnnH act Aejllllf11stratl,i
\fiCA shall pfovide !I". Contract Adlllllllstratlil d lT1i)llllily l;t,ltw, rup' HI fc;__,,(..rt
l]f' ,ncluslve of all A;; ,'unt:; that aru deemed bv 'NCA te' jUf,lify !]Cll(J1l ,HlcJ
'Nurk Order l'1a~" t), qoneratec1 HI ttle r_iflLlr rn~ ~nn, PH'; rt~C)I)'-i ',t'i;.!! , : ;r
:J':!me thf' 10th Calf'1 ~,lr rJdV ud(~h
" il
580f375
Ol WCA warrants that all wnrk shall be performed In a good and workmanlike manner meeting
1he standards of quality prevailing m the City ordmances for services of like kmd WCA
further warrants that trained and skilled persons who have been previously approved by the
City ~;hall perform all Work
2.02 . Services In General
WCA shall coordinate all ot Its activities herem descnbed with the City. the Director. WCA
Admlfllstrator. or their deslgnatnd representatlve(s).
~J 03 . FlIlds Exempteej
In cnrtam rare cases. WCA may discover a Fllld on an account of which the City has pnOf
Knowledge and IS attemptlnq to remedy. Such a Find being remedied by the City IS exempted
Irom WCA Work These caS0S lall Into two c<1tegones and require that WCA shall. 1) 101 a
penod uf 60 calendar day" lrom the date of the Inception of a new Account problem 1I1<1t
ollqllwtes dunng the term of lhls agreemenl refrain from submltllng a Work Ordor related to
that F,nd and 2) lor il pennd of 80 calendar days beginning at the Notice to Proceed date.
rc.tram hom submitting a WOlk Order for any speCifiC account ploblem known to the City ;:meJ
made known to WCA. that the City IS In the process of rpmpdYll1g.
It is dqreud by the parties heruto that the purpose of thiS Sec1ton 2.03 IS to defme and agree to
lhe pennd of tllne for lhe ellv to remedy new problems that It discovers. and/or to mmedy
known slltmtlonS. This Will IlllnlmlZe duplication of effort. thus keepmg Proloct resources
tncused on provldmg maXIIT1Uil1 heneflt to the City
ARTICLE III
(~I1YJ)IJJ.t\)',. Da!.('J Records, Wi)~hJ:lrodU9!b.!;;,!!:~
}D.L.Q..(~laln Dulies of the C::I1Y
Ai In addition to Its other dutl''', under thiS Contrilct. the City shall. to the extent pemlltted by
law for each Account. plOlllptly prOVide access to all the data and records III the possession
of the City and proVide copies 01 any documents In the possession or control of the City or
dvallat)le to tile City which .Ire requesteej by WCA and are reasonably necessary for WCA
to porlorm ItS duties Und\lr this Contract. CIS data shall be In two forms First. a monthly
download (conveyed to WCA via a mutually agreed to method) of select fietds of Account
data generated by an automatic senpt or macro Second, an electronic (read only) link to
the CIS for tho vlowlng .\ll(l extracllng of "real limo" IIlformatlon. At no time Will WCA be
able to Input a change or ITIUdlflcatlon to an Account by way of this link.
Bi Upon execution of thiS Contract by all parties. tho City Will coordinate a post.award meetlllg
WIth WCA and all c1eslqnatecJ management personnel representing the CIty under 11m;
Contract In order to fully (;xplaln all the aspects of thiS Contract
C) The City shall review all Work Orders submitted by WCA under Section 201 (8) hereof and
WIthIn ten (1 OJ working days of the dale of submittal. the City shall advise WCA of the
diSpOSition of the Work Order request (approved or dellled).
[Ii nle City shall timely Implement the recommended corrective aclton idenltfled III the Work
Order once approved. Chdl1ges to account data such as billing code cllanges shall be
,,(;con Iplished within thirty calendar days Shoutd thiS not occur wi/hm the time frame
specified. the City shall issue to WCA written nOltfrcallon of a fifteen day extension Work
Greim:; lIlat Involve chanq()~, to phYSical service shall be expedited with all reasonable haste
4 of 10
590f375
H<ith ~)drtles recoqnlZl:~ liill dgree Hid! tilt: purpuse dflll 1f1t(~f1t ,,( !llle prr,w"t r! Ii Ii :n
feallzcd until approved cI ianqes have t}8e(1 ImplelTlentPC.i and accounts IFf ~;wl\' .t',
d uJldtely billed If :iCe, H I' ,I Ihdflyes <ire 1101 :lompteted by Ihu Clly WIIlIIi1 it1C !Inw l"HI"
.J1'su:bnd. llw City shall ,II 'prr ,1/(' ilnd pav an c';tlmate 01 thp WCA ':iridic lief'S C2
F. ) The Contract Admlf1lSlrat'! ,',hall assist WCA Its dealinq:, With any City dep..H1rnu :
F Ihe (:lly snail acknowle' I'll thaI WeA II:ls Uucumenled Hie Find purSUdnl In Secl;:)n .' '.
1 [1 by promptly nntulliHj the dppropnale 'nfnlll1atloll relalnd 10 Ihe l\c('O\.rnt '.vltil>:' 1'),
IS' :;y',tcm. or bV wh,i\., ',I,'! nlher meltlOd the City ,,"11110'.";; Once> d',':urT""H",J
~!1di\ ~l()t dnny dppruv;-ll I Vvnr'Y ()rd.': dl,(~ tr, ,it It" _+ llnr"; tdht:'fl t'-,/ !i',., (',:t,.
.1PtJf.!Jdl procc,,;!,;
: j; Orl eJeh Account jor wliwh WCA has [1';ClIlrlt'rTtcll the F III<J and Itll: C,I... !u" c,ljtjC,CCI:j!,":!
cclle(!(~d .1 hillin~J, thn Ji'./ .:~h':11! 1~~;Uf' tc ';'\IeA ,Ii !,.;!,;! i!l()l\thIV ;flflC;'I~I(';ll
I:lilo\'v:n\.jll\junnatlon
1 /\ujourl! Name
'I Account Number
:..;('rvlco Addrus;;
. /\tnOllnt Billed
.'
Hd,;r; ,"'Inutile III doil",
I 1\lllOllnt (,olieelpi j
l\mOIHlt oj money'; \ J':"', j t, J 1/1/1'.1\
. ~ I VVCA WlHk Order NI";ri"'1
H! tvtlttr:r~~ rHA ~;p(;!clflcally:' ""f'f!ii hy thl~, Lontt;\(\ will fi,h'i' pri)(:(;cl1lrl'\; l:~;til!)ll~:;hf\(j!.
.1 ;n'( men! :,f VVCA .1rHi i>H1tracl Adnllr1l';tral, I'
;\1 111)1(:', ttH~ ~";plrlt 1 d 'ill, C1Hltr"j! 1 "VI;) td upheld 1:; llilltl ItH' (,ill' l! ~; i '/'/ ( ,/, ~,- ~' l j f~
<!t,rt! rrTllfiq d ';CHVICt: h, U~ ( ,1ry hV incrC'L~HHl rc'vr>in J! HI PH i .Itv r1i(: ( .ltV t-j,l', (j!'..'! 'f \/V [ ,.\
I ,i'lldtILH I tu pC.1dnll'1 , hdwp{j dllll!", )~ ttW, f>lnttiHl ;tfld wlli IH)t 1 II'! ~ I "
,,,\(')(>1.: WIH, V<JCA'" iI' ~ II 'r r r !, III { f' If fl H'~' {ji1II~"
ARTICLE IV
4._,-LL_Jni.J e rpr11DCa t I(l!]
WCA humby <1(Jrees at dll t"Ii(~;, to defend illdunlnrly dn,j 11"ld 1111: Cltv I,armlp',,: ,n', ,
d\.jdi!\lit ,my dnd all liability, k",~;us O! costs dllSlng from c!dlnlS lor damages. ell SUits I'
dam;H,Jc Including Without IlIfllwlion uul.(}f.pockct cost; ami rnason;lblc ;Itlorneys lees 'Nh!c't
.HI;,\] ,Ie, ,I resul! 01 WCAs rlt''1lrycr1CC or lalllJW to propwly pptfmrn ttll", ('~,]ntr;H:1 ,v!lc:thl r I;;
,11',-' asserted boforp I f ,jftpr Hln terrnH)i:ltFH'l I")f thl~, Cnntr,:wl
l...lo};L Inl:,~urance
nnoughout Ihe term 01 Hw I ,ntracl. WeA. shall carry and malntClI!\ Ihc toJklW!nq
. overage With il company'" ,urnpanles reasonably sallsfac!ory to Ihf' Ullfl('tnr ;HY.1 p.(l1ICH ..,
f1';urancp thai meet the reqlilrermmls oj Ifte State The ell\, "Itall Ile l1..lmud d" "Jo.lc.JI!i'!n..:
HisuH.nl on all suetl pOllCIOS In! t!l1S Contract. and the policy shall provldo Jhat ,lie Dlrc'!n: 'vIi: ; ,
'lIven at least ten (1 O} clay~, !I\ ,trce III case 01 cancellatrnf1 Such InsuranCl-: cCivpra~:_F\ ',~Lli! 1\
HiP ntlll1ll1um limits oj liabrll!,! If I not less than Ihe joltowmq drTlufm!"
1\ ComprehenSive Genor;li L.'dhlhly Insurancp InCludlll(j Contractual [!;thlill\,
!iodrlV InjUry & ['ropertv I !,rrnaqe
: 1 noo.non ppr nelli' , ",',
'. , I f ~
600f375
S 2,000,000 aggregate
8} Worker's Compensation with Employees liability Including Broad Form All States
Endorsement. $ 1.000.000
ARTICLE V
F':.'!YfJ.l~!}l
:)01 . Llmnatlon ot Funds
Any and ,111 lees duo to WCA undel lhls Contract shall be payable solely from the funds
collected pursuant to thiS ACJII :omen!. WCA acknowledges and agrees that the Cllys liability
fOI any ,md all payments hurcunder shall be limited by thiS proVision. No other funds are
.wallable nor Will they be apprnpll8ted for the purpose 01 this Contract.
:, f2?",.::.J:iJ:t!l1ent for Services
Ai If any Work performed f)y WCA to an Account results In Increased Revenues to the City.
WCA sl\all be enlitled 10 a WCA Share for such Work equal to 50"0 01 all Increased
Hovenues (as defined III Article I of thiS Contract) lor a term of 36 months therealter.
:dorred to In 6.0t TEFiM as Phase Two The 36 month term may be suspended In the
event that the account problem perSists which eliminates Increasod Revenue and restarted
lollQwlng remedy.
H I Documentation substantiating and calculatlr1\] Increased Revenue sh,)1I be revlewcej and
dpproved by the City Within thirty calendar days ot submiSSion and thereafter processed lor
payment within the tllne !r .Hl1e stlpulatecl by Statute Interest on all amounts remaining
unapproved and/or unp;lf(j l)eyond the lime frame stipulated by Statute shall accrue at a
rate of t 000 per annum Ui 1\11 paid Should the City choose to eliminate rate Ir1croases from
IncICased Revenue. the City shall pay an accounting char~le to WCA.
i If all of the data necessalY to compute the WCA Share IS not available In time to make such
payment when due. or II th" condition descnbed In 301 D) occurs. the City shall approve a
good faith estHnate 01 SlJct\ Increased Revenue and compute the WCA Share accordingly
Arjlustments to such WCA Share shall be made on succeeding monthly payments 3ftel
actual Increased Revelille" are determined
2_0J Arbitration
Hw Cltv ;md WCA shall prulnptly notify each 01l10r at any controversy wtllch shall anse With
rf'specl to the computation (if any payments or lees rlue to WCA hereunder Each party sllall
act In Dood lalth and shall make Its bost reasonable effort to resolve the dispute wlthm thirty
i.301 days after receipt of any InVOice disputmg such payments or fees In the event the parties
arc not able to resolve the dispute within such thirty (30) day ponod. the controversy shall bo
cont;rdered and resolved by rn,llonty vote ot an arbitration panel ("Panel") consisting of three (3)
pmsons selected and deSignated as follows
1 The City shilll Within ten (10) days thereafter deSignate an independent certlflcd
public ilccountant which may be the mdependent auditors regularly retained by the
City:
'2 WCA shall Within tun (10) days thereafter deSignate an independent certified publiC
Clccountant whiCh may be a cer11fred public accountant regularly retilmed by WCA
and
:J The two (2) certified public accountants andiOr Independent auditors thus deSignated
shall agree upon and promptly dcsl9nate a third certifred public accountant andiol
() of 10
610f375
Independen1 audit" which ~,11dll '1')t lid\iic H\url ',:1 preV!Oll~;lv t'khJ dt1'~
frlatlonshlp with l!v, Citv or VVCA
i tit partl!", ilQrcc tlKlt tile .Ht'dtratlun PliH.:cdur,., l"",,()Ci.j dbo'i" Sl1dl! t"., nil'
clISPUII' ',1 tho payments ( 1l,:L:l..:, ill" we^-. IIPHJl.H1dr,r clWI :.;llall I ~iir1(jlfH,1
proVided. 11lJWCVcr Ij i1"H: 1'1\'\:11t iht, Crty (Lr1r!lod publiC
('ftlfled put.Jlic accounlan1 CdlHlUI agwf.' UfH.J<; a ttm:! d'Iuunt,.lIlt "I tl1U Pal Ie; cJoc~ nut
I, (}fltfr1\!(~rsy vVlthln ~J re;l~>l ,n;^iblc; renr;rL not to C~\Cf"(;d ! 11 lI' hl.ln<lrr:d t\Vf~n] y" l'1 -Ll\
!tiC' "il]lc rll" Independont t.f It Iii 'I! nublic ,:W<.'lLHILl'lh ,H" ,."t:'!:I1"d bV ttw i',lflll"; I ~IHl()~ D; H't ,
rJUV pur'.uu an'l nth. 'I rnnl~ pn ivtdf~}ri hy i;j'N F.II J, ! i;utV <:..;h;1n hP<lf fhf' j'XPCrlt:;f"
:jp:,,1qn,ltFrj dLC<llJrl1anl dni; 1; experl':!.' 01 tlli' t~\itd ,~('C!HjllLHlt ~JVlll bp t'l{Hfl(l ~:tllldlh./ trJ,
:)flrtl(::
ARTICLE VI
I! '1m ,tl.!!I_I.Urr1l1l1dtlon
hi)
nil!, COfltraCf :;hall be eft"I:tlve lrom dnd irflm ttH' lo,SII<)I\CL' [tY ItH' ';It'l N.., ,.
<, ,{~d Tim lerm ot the C 'fltrdct IS c!IVIe,JH<.! in two pl1d',(':' Pha'":,(l (In(: !<.~ HlP. "pf?r;lll;H\~~ f:i.rli 'i
Nhi"l ~tv'..A IS perlorrnlnq It1<' Work dnd :;Ildl! ulnflllliC 1m It pllmarv telfTl cqulti to tr:lny ;.". :)!
;'lPH'i'; t.\t the f:IHf of the pr,PEHV h,~n!i if .Jtl.::lst.; i in!' it 'if~ IlIl,' )! ()nc h~nn >';h~lH bt\ dt:l0!1,I!:i: 11
<'~'ill'\';f;.'l ~or SlJCCCBSIVU penl r}; n1 hVIJIVc (1?\ nl'intlv,. l!flip",; ttlt, IlIlPcllH qIVI'" VvC.A ,,' , .,
,;il\. !liU; clays wllttell 1l011U' ,'!1m to !th, '!Xpllatloll nf ,my pha'~e one tlirrn trlllt H1r: dHr w1
'1' It i---i.; rf'n(~we(i PhdSU IWi, ". thc pellud (,I fllne ilunnq wlw:h til" WCA c;ir.HP )j,!t
re!i!!i:lli:" :i O? A) rtWIe!W' :la.' C:untr;'H;t Tj~ffTl !~J iht~ total lunc: trOfT) Hll' 'i.:l~L' ,;f t1\f :"~ '
:r;c:pr~ thrnllqh phase ow. !l1t:ludlnn any renew,1i perll)(!:,. illlI) Inclildll1l1 Pl'.I!'" " ",
~ r . I 'if rI:r ,nlh l('venIH~ ,;ll;lIJ;l<; PPtlod lor ('11('1) FI')'] .lpprl,v/;d hv tili'! (,11",
ElttH~1 pillly I11dV fOlmrnatv p',.. ,I' un/; 11he opcrafHln;; f.wtlnd) ,,! tlw, (;onlrd'.t Lv ;!"P; ; ~
Lw Wftti' n t10tICI~ to tile Otl"" ",Hty Dr the' Inl.unl In I' 'lIl1lnaf,' rlHI ()tv dj)ri;,;t'~, that f( ~
I' '"I;. dllef terrllrt1il1lUn of 11 AqrccmenL 11uW,'V(:1 ! JIf IUIJIII ,!hOllf ltlC City ',Iu!!. LH!f'IU
1',,,,,";', hUill", t>lUVldu VI/I '.ytth ,ICCP",:,' 11 I ,l!~il iil1' 11'tptnW1;!!1\. in i:1 '.:(1' :;,IVI'1 I" ;\;
.. 'vVi, '.A hf;reundr:,
h,(~:i. E,tlncd Fees,
1111' dutler; ilnd obligallollb !,! ,he Crty to pdy we/I Ilf)(jer the !I,lms 01 AltH;' \j ';llali '
full. tOfel' al1(j affect as ')utirr ICld therelt1 and ::lldll ',IIIVIW, the ,'ompletl'''' uf DtLII,' ; ~1 '
"[,era!l()f"l poriodl of tillS Cr .ntl,"'!
ARTICLE VII
Th. ritlnhonslllp tJplweCll WI ,\ :Inri 11.1<: Cltv :;h:.!! 11(' !lldl ,,j ijld{~pl':fl(h,'r\11,fHltr;lJ'~
. 02 [3!J"!!!.lO:;S Stru.c:.!lJrcdlll j /\s'i'.9.f!I!lQDls
. 1.1 il
620[375
Other than by operation of law. WCA shall not delegate or assign any portion of this Contract
Nlthoul tho wntten consent 01 the Director, which shall not be unreasonably withheld. WCA
however may assIgn any portion of ItS WCA Share under this Contract Before an assignment
0f this sort can become eftnc!ive, WCA shall furnish reasonable proof of the assignment by
provlcl1nq a notice to the Director contalf1lng the following Informal1on: a) the name. address and
lelephonn number of WCA With clear reference to this Contract; b) the name, address and
tnlephonc number of asslgw)c' and c) the Identity of the fees to be assigned (such Identity to 1m
ostabhsfH!(j by providing the InVOice number. task descnptlon and unit price to each Itern
;)<;sl\jncdl II reasonable proill as (jnscribecJ above, IS nof provided to the Director. the City may
cnnlmuc 10 pay the assignor
" ():l Sut)contractors
WCA may subcontract any part of Its performance under thiS Contract Without ttif! wnl1en
approval of the Director or Contract Administrator Any subcontractor shall be treated under ttle
Contract ;15 if they were employcns of WCA except Ifl regard to fees
7 114 P:H11es In In\()ros!
I IWi Contract shall not bestow ,my fights upon any third party but rather. shall bind and beneht
ttw City and WCA only
I'.05~\lfl:~
F;lIlurc of Glthnr party hereto to IflSISt on the stnct porlorrn;lIlce of any ot tl1() agreements l)erelt1
; 'I to (lXCrClse any nghts or remodlOS accrUln~l herellt1der upon (jefault or failure ot performance
snail nol Ile conSidered a Wdlver of tho right to Insist on or to enforce by any appropriate
remedy stnct compliance With any other obligation hereunder or to exerCise any fight or remedy
()u:urnn~l as a result of any !llture default or failure of performance
? 06,:.Applicable Laws
Tlw; Contract IS subjflct to ,111 laws of the State 01 donllcile of the City, the City Cflarter and
()rri!rFlf1u's 01 the City, !1m IdW~, of thfl federal qovernmonl 01 thu United Stall's uf AmeriCa dlHI
.II! "11.';:; ,'tnd reflulatlons of ,1I1V lenulatory body hnvlnlj junsdlctlon
In the event any dispute ari~'.e" between the p<1rtles which IS not the subJect 01 the provIsions of
paraqraph 503 hereof re~FlIdlng payment or f(~es, the dispute shall be subJect to resolutlun If1
tilt' Courts of the 10'" JudiCial Circuit of 11)0 State of Flofl(ja. In and for Polk County Each party
shall hI' responSible for Its llwn cObls and attorney's tees
" (}/ . N!l!ICcs
All notices reqUired or permlfted hereunder shall be In wntm~j and shall be deemed deJiverecJ
WIH)I1 actually received or, Ii (ldrfrOf, on the third day follOWing depOSit in a Uf1Ited States Postal
(~ervlccs post offico or reccptaclfl With proper postage affixed (certified mail, mlurn receipt
I uquestmJ) addressed to tho r >1I10r party at the address prescllbed If1 the preamble hereof are at
such oHler address as thl~ !(~celvlng party may tlave therefore preSCribed by notice to the
sending party
LOB. Equal Employment QIlI2or\uf1lly
well.., will comply With all laws. ordlJ1ances and poliCies set by Ihe City in reference to Equai
FrnpioVrr1i?nl Opportumtles
I' O(l Force Maleure
8"f 10
630f375
th" G'."enl olH1Of party U" . dIl181\;0 ilf1i.ltlle, WI,olly \[ \ ~J;j (1 bV FIlICl' \;1;IICin. ,
'Hlder HiI', Conlracl. II IS aqr<.,.(j Itldt upon suer1 Oeil1\! s ;~IVl\lq notice speCi!vl11Y :,uU, f
Majeure in wnlln9 or by tel,'I,{' to the other party as ,,(lUll ;J~, 110SSlolr, after the Or:LUIH'rWF-
Ihf' Fc'f(:o tv1ajour(,. lhe obhYdtluns 01 the Pilrly l)IV\f'\(J .;uel; nullu:. 10 \hn extNH is ,:)jf("Clcd t:
f ')fee M;w,um and 10 tlw eXl, 'ill thdl due diligence IS bE'1f In used Iu CUf" th,: Force Mawwf "
'< ,t.umn r'f.,rjorrnance althe Cd: !lest pract1calile limc I',nall t)c i,l1l>pcndc(j the LuntinudrlL.!
if till' Furce Ma/f'lHO, blll/(;I Il,' Il)nger oxtPflded bV lh'" pt,nod .11 time dUf'llq wi\!ch "I(h r i
'l;;I:1~ ,-,nMd", tn perform Its . ,t "1i~C1tlon" hel nundcr dt-, d !l~{.)IJ11 of HI(' Of.(CUfPfJfJ" r'
1';\:l1 "'11: '_'
,l!~..~.l\i ,ptovats , Aulhonlv
,\,. .lpprPViJ! by tho DIWCt<., 'i hv dny other !1?~)tr uql~~nldht\ d HIL' CltV, \ d ,til\i thHt \!~J t ' :...
i,pdi H(l);lncn shall not be Cfil ,In.mrJ \0 WiilVC c()mphanc,' w.lli (!'tIS Conll," I !.r 1" ,'.L-1r
,l,\wldrcl of f)erlorl1l8fiCC nth<.' thdP fe'll (rrr,d hv !two (~nl\tr;lLl (II t,v I:\w Nii ;!'1t1'/ ! 1 <II \(':.
'.Wi HiP (erm'; ,,\ 111\$ COP" I(
. i L flCl1.~<;lI.t'!!.'~).D2.U.lallyl'
rhl Ilqtllc, and rnn\()dlf>s " }t;HfH'd (fl tt 11'. c." ,nll ilel ,,,Il;di flt,l "1; \ :).d\l~:,I\Jl ! i 1,
! I ~ TiI d, ttl . . it ,,!i Illh"f IIqlli . .H1,J (I;!1H.',Il\,',:, :'.\' II! l!f'lr:d1h! l~),.(';linq \\,j)1 -tl'l '\ (1'1 ,
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.I' WIth l!H' pi I \'.1" . ri(lrpn~
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,mil '1uillitlCdlo perform ,Iii Ihe servwi' reqUIred to hi' pNh\!t1\l'd undcr lill~ (:. ,nl!' /' ',''>j
!t :pp "cnt<< Hldl II h;l~~ ; '~!.H ~rH~n(J' 'n pcrfOll11,nq (,ill ,.t !ill' '>t~lVIC\)<;- J'lt ; Ii;
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,ud 1 cany oul Its ubi" l,lllnns hprounder r,y prop(~r :li~i1(Hl of Its nil',rntH"f". it\;
11\ j1\1 j\lttlon?nd 1hf' nx(~CJ ~rt. rJr'hw'1'Y ;'\lid pr,r/"rm;lr\(:<: t 'v tlw, Aqrf'I.!!1\i .,,1
:,<~_~,t:jJS2_U_~:'
[Ire {"Jpt>,,'f)S at rho bCqinnlllil ,,( II", Artlck's "illll:, Co[\lr.ld ,II<' qUldl::i ,mol I.ttlH:., 1 ' .1:, ,",'
"' ,,111'111 ,!lId 1Cddlfl(J stICh ''-lilt le~, ilnd tllur(;k) \\111\ be 91ven nu f:fh.:i:t q \ if in~.,ir
f\{~rPi;{nt'n{ dnrj shaH not he : j~slnctIV(; nf ~)r be u~':'f:d to illt('qJ!'r'\ HI'..", <;lJt)jt ,ct ~'njd{i I ~ p
;\(:'.~:t(n(1 '! pmt 01 Ilw, , ., :nllad
'NCA shall replace any pOn,;)fHH,:( asslgnod lu PI'l\l\<1t; surV!I'C\; 'Hll!W Ill!'. ('u',!!,I,! /.1'" I. ir;
cjeomed unSIJllat>le \)y the [J",.., 1<'1 or Con(rdd Adl11l1l'silill()(
',:' j~) Enllre Agreomon\
rhrs Contract coniwns all till' ,\qmerrWnlS 01 the parlle.', rdil\lll(J !O (ho', ',uh!l'!' mait, f f:,r",'"
in1 lh,' fun an(f 'Innl c~xf)rp:, ,!~Hl ()f the ;1qrccfnen1 i'il'tv.je{~(\ the r.,n-l1t",
',1 h . At,!\f3ndmon\
"'11'. Cnptlact meW hc' modlftr.,I ." Hnnnctf:ci by ~vfd!Pfl <.tqrp('llH~nt :~lqrj(..d t1v D'~I\ tHl;.-: Ilt' 't ~
U ,I ijl
64 of 375
ARTICLE VIII.
80t . Notices
All notices required or parrrlltted under this Agreement shall be In writing and shall be deemed
sufliclently served if sent In a manner requiring a Signed receipt of delivery, such as Federal
Express, Gouner delivery, or If maIled. Registered or Certlfled mail. return receipt requested. In
any case addressed as follows
(a) To the City ilt the following address
City 01 Lake Wales
201 Central Avenue West
Lake Wales Flonda 33853
Attention Dorothy PcnderfJrass
(bl To WCA ,\1 nil' follOWing address.
151 Willer Company
;);JOO WII1tm Spnngs Blvd Stc t06. it 320
OViedo Fl 32765
Attention. Steven Hooper
Either patty lTlay at any tmln rkSlgnate a different address by giVing notice as prOVided above to
tile olhm party Such nollcm, "hall be deemed given upon receipt by tho addressee
IN WITNESS WHEREOF, the partlos have executoej thiS Agreement eftf!ctive as of the date set
forth below
ATTEST:
W('A CITY
ISI WATER COMPANY CITY at LAKE WALES
,I \l~~Jt \l. l\( I
f I
I ,;, ~lt{[<~
B '...- !'fi... .i..j- ~,." "- By ___.
. Y',' '. ___ '" / li _ '-'''"<Ii
"'""---~-- -~- + ~ 1 -- ...--
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Date. )..AY'j Date: ' I {' 'f
................-. _._~._...._......_---,--
100110
650f375
1< I, ~I'( 1"~1 10
I{[()l I-S I FOH 1'1{0 PO"'" \1
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660f375
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670f375
T ABLE OF CONTENTS
$"eclton
f Introduction L elle:
- r able of Contents ,
~ I.. xeclltlve
4 Business Olqanlzatlor' ili1f.,j r'l1zHlaqen:H'if ~:';t'"n
r PIIOI
f'o-, f'ersonnei
Ir1'1ptementatlOn Plan
I\UH10rlzed Negutlatr!! !: 'Slll ,.n':t; ~tat,,;p\l;':'
::, PnC(~
'[I Othe: Docurnt;nh 1"(111\1"0'; h', f~, S '<:f!'
01 Lakt:) V'i.:il(~s \j(~'n(j('. ~. I
1" VV ~f
f'ubl:(. (~fln~fjS ~~:.L::lh,~n:'t'lll
68of375
SL€JO 69
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ph) ,jcal C(lrrcLtl\\n~.
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":1~hICo.:ll )ell' oCe'p,,'ri..:nco.:
W( X~ re\(,lHll' ..:nharll'~'nl(.'n! pl\lwam I,. "lkled 1)1< II perl,'nnal1(c !i:c ba,is [\l Ihe ( 11\
W( .\ "ill ho.:ar ail \\1 [he l.\\~l of [lrogram Implel1lenl.l110n I h~' Ull!t 1\ "ill ne\ el bt. leq u i Il.'d 1(1
relTl1hur~<: \\ { A 1'01 an\ n! Ih \\(llking v:lpll:ll ",pen(!lture" including Plll!i:"I(lnal ,latL
Slltl\\are. (ll rhe ('\Il'I\\I\e n.>our~l." Il'quill'" 1<'1 lield f"seareh. \\ ('i\ \\111 h\' paId (lnl) a share
of :tny nc\\-fuund cnllc(,tcd rn(~nu(' 1::'('I1":lall:" h 011'; Im'gram '\u nths', turnh ul pay mefll
,Ire n:qul led
I e,":nlul \,::nl'nl." hi .} \\;lh:r. ">C\\l:r tUld 't("lrnl\\.Jtl~r "'\~tl'll; j;:.;, .1
Illalol eOlKnl1 IUI e\ el\ ( i1\ II,,, 1'[".1'-'(': \\dlp['<'II,k a Il'\elllll.' ,"urce lP ,ltcprnpl"h lIeeded
iml'r<ns~mel1ls I'herdi)!c I\,'rk ';In ,>tll'[; be' ,'\nl'll1ll'd \\,tIH\ut al'Plllprldtini,: Pft'll"lb huelget
t lIlh1'
In 'Um11l~11), \\ (' \', pn'pp',~'d 1'1'''1-'1;1111 \\dl hale nnlllt'Jiale and 1"I1i-'-tcnr he1\dih ;Il
Ult' utili!) III (11,' J(lH,\\\ing \Ia\'
. ( i~'ner:lk, aJJitiolml rC\ ,'nUl' \rom e'.l ,tH',1' 1<:\ t.:Is \,:' 'IT\ Ilt'
. I'm\ ide.. contuwlIl.i-' !JlCl\',\\('d It'\ erlue to the utili!\ aller progl'cun l.Ornpknllll
. PI' \\ Ide, compt;nsJ.li, In (',1 w( \ I',,'cd ,olel) "II p"rlorrn,ilWct
. p!l,,)\ ld(".'"" an ;~\\ arcn"-.".... ~f fhe Ih:~i.:l,'..:,...l;\ t<. \ ;-,.r;l~,til. i,,' ~ t ~n""l;'T\ ;.11;\ '[l \\1 .Jprt:.'c1i ilh r{..",,>\ 'jUT\'t
. 1'1'0\ !\,is',;m en":s';I\'-' \\,1\ I'll', l.'llll'I'I\,l\lllTl t., ldlu",' \\asl\.'\\alt'r trl.'alm\.'1H IUdcb.
. l':",\ ilks n 1'1';1\<.'11 rroi-'lalll tlut. 11\ iI, '-''.1 ,1l'1'1 l'<': , IlH'tl\ate\ \l111.'rn,tI pS:lsonll<.:1 h\\IMd
grcnkr cflicil.'lln
. I'nl\ Idt,,, i mpl'< 1\ s'd rate i'd:- l'r "'ill I \ \ ;lm"Tli-' c ut,I,lI:]"I'
. Pn'\ldc., irnpl'<'\ed ,h'uJ:m:'lh,'it\ j,'l,('n,lnh ikll\,'l'l'd to ,'lhh'llll.'r.
-----~-~.~.~- -----~..
710f375
SECTION 4,
BUSINESS ORGANIZATION
i\! \\dIt" \, "!1\.P,Hl' !;I,,!llf' pi " 11 r
1~11: ""'(,n,,-' \ ! i !drh.i,t ;, t i ki'dl II ',I -,1 "d.IL_ ,. :,'1
i i 1"1 H It ~l Jllh.,: " Ii
.ad\1r~ ,d \,p I" \j Iii
,', "1< .j q "",j
\\ 11l t \:' '" ~ 'f 1 i' ;\
\L11 111\' llldr\.'\ \d j 11 ! ~I ,.',1
i" III
'I ' \\ ';"1-111\1- t{ "',111!1 : ii,
, " i i .. ,
Pdtl_"nt ( 11f1J;'}ar:\
fr~lq"lh.. tUft' "{':" ;.'.1 ,I
I I 1<,Il;~ 1<,
i J, ,I .,' ,
1
PROJECT MANAGEMENT SCHEME
\\ ( \ \\IJlllai~i\n fin" \\:lh (lh:' l"k,.j,~'r:ali,>l ( i1. ftf1, ;.'\, \ Idll,I.\'1 I,;d,
,hc' I'll I \1.1LIL'" l'd' Ii I,d I, I 'l.ll I..,",
,'",\',cnlJ;;l h' l'rl'-':Uri.: th.ll \.lin;1',h.'li:' ! \fl''-.: \~ ft' .Jrl'
Ij,1I",1 n \\ I \ \1 ['(!\ '!l''c t '\ lie' .rt
1..;;,ndull ,\.'''1 .. ~ if ' j'J -,il \\' i \ I I ! ;', :1 "
nuld In,lulk iI., tt1 hi,.!:,,! t',~' < 1 ~, I .,'
'u:nnHll\1i',tlll'll ~thpl,~t lll..,tl..l ,\"J" ;'L1I 'I'i i,"
,;!: \\ '.",.1, ' 'J' I,
II, \ . \ :,itu i' 11 Indlk" i {I. "11 '1,',1; I, 11 I .';ll 1>1 , ~ :.. \ >
\\ !i1kl i ul! Inn!... ,1,1 l't1 i l'" ~ : l ' I" h 1 II:' 11.
\lT1t'f"HhHi" "h"u .I I' \ 1,1'f.' ,II '~. ' .i tI
\\ Im",.:"1 I,.' 1:1 lLd I '. I' , ii' \\ ( '\il
720f375
SECTION 5. Prior Experience
wC.\ PI'f",rs solu"on~ I.' munil'ipal i'''\<'I1Hllc'nh !ar;:.'... and smalltn impfil\'" the hi!lmg
,)t Lurac:. of cdl ,,,:1'\ Ic.":S \~ hlk 1'1'\>":1'\ lnti pI,hlle leSl \lit L'C' '\ primar: nblCdl\ e I' \1' pannel
\\ Ith kc:, ,1,lIl I'er,nlllk'! ,>I trlL' ~n\ crrHl1L'ilt~,d \...'ntit~ l~~ li..k'l1:ii\ ..:au'-.c.... nf. anJ irnl'klnenl
n'nw(l!c, lnr, S\,t...m in~h:cur;h., iV:". ;ll,d dl't'lL'I~'tll il" that .H.h c' hd : alkcr Ele accunlC: 1',1
~uqt,H1h'r lL'c.....
l"l Olii'll1dkd. ami l' the 111Imh<:1 ,\th' prll\ Ilk! "I thl' 'C!'\lCl' \\h,'ren\, l'rI\dte indu,tr\
pnl\ak, ,I n:IL'llUL' t'nlWflCL'fl1l'f!1 pm)'Ulll ill fit> ,:0" :t> III lJl1 IUJxll Ullll!ll'S, ',\Ith LOlllpcn,,;lIlon
strlLtI: Lontil1!::'L'nt \'11 L,'ll\rad pt:ll"rlU;lIlCT I hc' hi,'>.'r\ (11 thl' ~l\!lll'dn\ eLlie' bad, 10 the fn,1
l'\ ,'! "IIlU,,,.t ..I th..: nature ,'on!l'll1pl.Jli:d b\ th,: ( It\ (1f I ahe \\ itk, in 1111' RI!' I hi' lip"
I'1(1t":Cl \\ib milialed '11 \larLh (11 1 'IS') In, th... (11\ ,'I IInlhh'll Sub...equc'm tn that 111111.1. \1, ( .\
hilS c,lahl,->h...d It,df ;t, lilt; 1Hltllhl" \llll' J'W\ Idu ..I thc' ,C'1\ I(C', l\d\'1ng 'lll'Le,~I\l!h ,..ndULll'd
,'1111 tll..: pn\ce..., 01 l,nndU,'lll1g id,'llli,'al pOle'c\'.. "'1111,' 1(,J'\'\\mL'. I lunda l:,,\,rnnwnh:
I lili" lIam~ .\ddr.." l'rul,."t tilk \,'at
Cun'af('t ,uunt' IiI'" l'IIHlll 1I'lt'I""Jllt
\11iH11! 1l,I\h: \\ .11;), :lt1(1 <,C\\ C' ,07' ,\\ ;X ,\\ l' I{<:\ 1'1 I .!hilh'd ,If \h"h:h.'d lqll';
\~~tl\l.rlty Dq1(tnIJl~'r)1 \1",,,,, II \\ ,Her A~ '\..'\\("f "":I(.T\ IU.'''J
\11 I \wicl fr>n 1. W.,{\lf' ,I '.t'!\I>, ""' X ~l~ -:, ';, N ',,~
\-btl;q,:l'~ ! IV!..:
t ;";l.,~lHbl~t t nqnJyJ ti;it~ ,;~I_"'H ~Lm':mdn......1 I p:-'Jlinl \11:-<bllkd Ht:\l..nul.' "\:n,,'\ I q1ifl
Alltthlnl~ Pcr: a..., I;;}. It
\h f rllt>'l 1M\' ',ll;J R('~ itrul ",';.:I'~ ,-, ~':;l ,.l/t)\J_ 1-:'":'11
\1,tr,JCCc'
{ It:. df tiplrn::-.h;',HI ""'tji", '\. ! lnrn", r~'.~d l{(\\l...\\ \)' nh :L.:d!lf" \h-.;b:llc\! 11}\$ -
B\\; i!t>rHL",\l t i \\ .dt'f l~~ 'Jc\\~.t ....(r\1\..:..".
\t, \! ". '.hdnt:b \ l:,L~l'll l 11 > ulh\'ih:~,tl'd<tt 1;'I1! '" ..-,:~ -1-11.'
\1.. ,I,:
('it:, tIt' '~tr1f!.\tl,a!UJ >, .'f! ',,~ S\ " \.' ""., "il nbd1~'lj nl \11\h:!]\ \! qq-
\'lL;n ! ! \\ A .....,:..:\',(., ....."'1 '.!J.\,;'''
".. Ll't.: \llfon ( ;i,f{ Ill',:l '.:":f\ \"., hr,lh ;}ld" ~ I l~i\rth. fl1 ian~l n u, .,tl";"X4",.()>;'
( I[~, (It f- InrrJ~ ( It\ {IIJ I \\ I'.; n ! If f{t \ 11;.1;', nt l,r\fr'.J~dk:f jl)t)X
! I""d;! ( 'e, l' \\,ltt.:r .\ 't \\:.:1 "'!\,,'!\ 'i.;l'.,
73 of 375
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\11 II;
740f375
f"',l~ ~9un\) 1I<'flda 10); lrnl Keepe I\h.: Rt'\'~-'\~ ld' inhdi~',d ~)f ,'ll..bdlc(1 '1)1).1
"K ~l" \\ 1'1(," fl.",". I \\ att" .\: \~-'.'n ,,(-.t'\ ht;'"
II ~ ;xS"
t\1t DOli;'. B~ile\ (, Uo;;,tome~ St.'n. ill' \1L'1 I. U P'Ll. l. ulH~, ,1,,;,'\ 14"
( '1~ of Lal<.eianJ '\0 \ ~ I CHlIlr"l ~rf'el'': R(\lc'.' ..,f\ nhilled '" \.1i'hilJcd ~;O(\"
I .lk<'and. II \, ~lt",>r\: .....t'\\.t,., I""t'r\"..'~'"
\11 {L([\ R~t;';" >\"i~l:,lant U1fl'ltln (t n' !':;,~, ,I jj~., i.~qd:Ll \ n~" St-,:;,x ;tw!, 1 (,J;
, 1t~ ,,( I ".e WaLt" 201 l.. l;:~ntr~11 "\i:.' \\ ( nllt~ Ft'\t:DUl' rnh,mCCH)f:-nr. 2nn,
I. "'.l \\ :ik',. I i 'I;;'!\ H.C",
\h ,\1\'u t".d\-\-ard,;; hna!~1.. _ [)~rcc\nr t 1, i\. ''-', !,' ,~~, !!'i.lf.."\ t1,-'1 S" ;,8;.,1.61');
I (\Ht.' \\ ,1ttl ,\uthc.nt} ! 'Ii" ( hurd. '.1 t~ R.;:\ ,,~nUi~ rnharH:frn(~nt ~on.::
~ i'\i IrF! Il.--~; r I ;1" :1
\fr f<~)\!nc\ j k'it1~"7""Of1 Hi;."jfwc,', ""c'n 1J. c, ' I' ~ I -Jti:t,.'{ (' :. 4i',.M> lX<~';,'\
\'vl'ltl;j~,
C ,1\ {1' ( }r!andu "' J O~ I 1 H \~\..I,l"t Jll -\;, Ida! '\}In:[1,.vnl till \\-<hh.'\"~Hr:f -:U\l{)
Rua,J 1 r.dl~> H,ill'n~'_ i. 1\~I'-d.dtHI~ .........'I\H_~".
{irbl1l:.Jn ir ':lil t
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\ lt~ (\ j ..., [Hll.~}rd 1'( i ;1,,\ t "Xli l :~li';t: Rn :fHh;.' Fnh,tnl.-t.'rnct11 :")f;t,
"'-litfll1f..l i I .;} '1 L ~ \ ''- .. '-.
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.....',W~~l ,~! "~'n Il '- -
1 "q: nf Bar111\'t .1'11 \, \\ -l\'1 \ \,' I. 11 I:~ Pd:\t;H;.n: I r'n..ith.':l.tntn~ 2Hj!"7
; 1^ ;11 H,tr:d\.-\- f ......,;.;f'\IL~'-
\-11'-. ~aft,.~n H id~1.. her ( ...l..:\~rflt:r ^\~ t . ,\fl!' ,( 1\ I:" St! ".' ;.1,11181\
'-up:..:n! .ur
11_\ ollcph:-,hlt.. ';;', \ll'i;t't I :uL'l~,' Rl'\ cfluC FnhancC::1ii'11t >}('ll1
lrpiJ\f!'ilk I ~ ,':':-L "-\':'! \. j,--r'~
[ law I<.ph\ rhili, n Xi ',"Xl!,1)\:(18
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" \1". 'lei:. f I t.,: ....:,,:t 'V.'~
Be-n .....upiim::.t"l t-kn oHp1';UI""'i Ii.... UWl ~t!">44 - - ."X :
1Pf ~ \ht;w U .......'1"
ii
750f375
I j;.' '\; H. ! 1l, 1:, , 'I
i;1 !r 1'1' " \
dl"l~1r\'r'rL.~;~' tll]iln~ r1\'I" ,
\11, n:cn,k,1 \,dl !ne,h, il, :;1 " I' 'I'
.Hl,1!\ "V mil! Idu:d \ h(\ln I' Ii !I I.U
I '.\'Itl';ll) L:\i';\~l' \ UJl' '': ,1..1" it, c it
krv..1il1 1 ('!1 PI"'II',FI tl ' ,1, ll",r .,1 il; :i ,d,
al'P Ill'd \\( \ t, ~r 'fit < 1:, ! i\""l: \\ "
i
l'\ tl'll'-'l \ l' dUL In i.tr;;c p:lt1 ~l ,~'l'j j ,c.. : \,1 'I .." , lit ( 'I i '\'\ t
-,jP\.',) !I, ! Ill) I' Ii', ; 1 1:: "I
t t~, \ llr "TIC it!.l \. ,'Hll \ LH'E l' ,:t j^h,'!
\.,. i~tl 'lfn;,:l 1;;,;':,.-,.
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!,
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760f375
Section 6. Personnel
\\ ( A i~ wel! qualiti..:d tu p..:durm thi, ''ol\l\h with ,,:xl'uiell\.:..:d, full lime ":111I'I\I:ee,
po,,',cs'ing multiple yean 01' hall~b "fl pf;H.:11"~' cllld 'i<.tli ,\~ .I pn:ell1l1H.~nl pTi'\ Ide! \It thl'
SnVK'l' sinl:": 1 <JWJ, \\ith IW\:llly Yl';lf" l"pUK'llll' \\ nh lluiitJi.':' \\1' ;,11 Sill:, I S()111~' ab"\I1 the ,am..:
'oi/e <1'0 I ake Wale,), and f\luftecn \ cars ..:\rKI"lClll~' in Fluri,1a, WC.\ b \\..:11 suited 1\1 team wilh
the ('jty 10 1~lirly and accufately Ii.::rct I'UI pl\\bkmall~' I'L1SI\\llH.:r aCl\lunls III "ummary < \l, ('. \ ,
quahticatH\nS \\ III benctillhc ('lty (If [,Ike \\'.:dc..; in ':1; ka~llht' l,,1!owing way"
, '1 h... Company hds a pro\ c'n hISlnr:. ,'I \11\ I'Slinl! lhl' ITS1Hlrcc' neel'S'>a!') [(\ lillCO\ l'f tl1",,'
prnnkm aCI,.'(\llnl' th;lt a 1\: 111'[ i'h\ .,lU' I hi" h:\ cl \If n'l1lll1ltml'lll to the p~
,IlItUIl( l!1g "en'nll, n:tll:d',,\ hU"lI!<:'" p;,m thall" umqw:, 1'.\ IJCIK\.' of Ih<: pl-m', 'U<:l\.'"
!'i r\;'1!el~tcd in n~'rk'at hU"Hh..~~<.; ,u1d CiH.'i~hh:~-ll ""Ul'Ct''..~lnn ut th.:\\ l",~nntralt~ ill f li\rida ln~
.1\<.'1 1,1 yeah
, \\ ( < ,\', prol'rid.lr\ anahllc'al "Pltw;t[c' cilllbk, tht ('n111pa11\ tn lind pr(lbkm, 1h.lt d:,
n,,1 \ I,ibk Il'I.1111 \.'Xt';II!li-' Cit~ 1','pl'l'h
, \ p1'u\\.'fl lcchnnluh'Y tlul h'"nt..:ra1l', 1..lmd l'e\Cl1uc' ip1' dlscretit\I1ary liS\.' 1'1:, tfw ('It;
, DI\c'I',e ,bta handlin" ....\Il<;ri~.lln' t'n..hlc" quic~ adaptation hI th<.' l..J~'" \\ ales ( )<.; \\ l1b
,Hi ll1signilic;I!1l timl' I'l'Ildl1<.Tll'l1l , ('\1\ II 'UII 1I111ially (lj' krm.
, I h,' t umpany i" ,"\pencn<:cd \\ l1h Ill.... mhcrclH chalkngc~ of hkl' 'l/<:d !'lund,,! ..\ qt..:I1l,.
, r hl' PHI\ l'll app:\la<:h t<, a,', uwll ,l.1t.J anal; ,i.. cau~c' hT.. imp.l\.'t II' Iht: ('it\ . S { I~.
,. -\n <.'xperi('I1<.:ed I'l',idcnt ('cnnai I'J..lldd nlultl.dlsclplmcd Slatll' a\atlahlc ,1l1d t:apan);:
to ,Kcomplish Ih,' pr".k-,r,
, i \H..:al 1:>./ c\)ntrai..'t Of\('rdttl HjS di!c,'kd t'1\)!l1 the I, ,cal " nice lacilit;i\\: (i clem
lltldcrstandmg ",f tl1l' Ie, "I lieU "p\.'rallon'- 11: Ihe ( It; ut 1 alee W;dc, 'reliticJlh
dnd ('cntw! FlOrida 111 f,'CllCnlL CIMbllllf! d'ftu\.'nt e(tcctl\ l' operatlon l,rthl~ ,:onlrad
, I h~' l'~mbli,hl',1 n1cth..,j c'mp!.'y <.'<1 ['1\ \\ I ,\ I'n'\ 1..lL', ,Ollj.' knn h\.'Tldil tel 1 ill' ell\
il'.Ij,'\\mi:~ pr(\i-!r;mr C\llllpk1.l\l1l
, 1'1\\\ lek it pn1\l~1l 1"\'1:';-1'111 th;ll. h:. :1', c,\,,,tencc. Ill\lll\ dtc, inknul Pl'l',,'nnl'i t'''''tlel
111'<.'a[<.'r d'tic :':1\, \.
r 1'1\\\ I\.k ll'mnillt! 11 1'''' emit: I',~...o\.:n ll'chni'ldL" l\llllc ( It; c;\alt
I'
77 of375
"I, \ "111i\ PI R"o'\ '\ 11
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l',", .1Il LUil! lidl 1.\ I t I; .1. Jl .III< , I! L., ,tf "ndu
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'\dh:'t dhlnhutli1t .~nd ;\'\\('1 ':) .\ "! l '1 ' I 1 '1'1
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111; ;f:t' 1-i.L!.\ 1"'1.11 i if-" 11;,'i \,1
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pfl,\P' I h,'1'\ Iii \11 I Lie', f 'ill)i' 1,'1.. i', ,1! ' '
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780f375
1\1R. G{'S BAf):\ELL - Crew Chid'
In ih... ...:I;)<1('1t: "t' {'r<.:\'. ('hH. t ('iI' I' J'<':'!">lblbk t;,r the' rnjllr,n,' aeC<'lInt Jdl,l rl')<.:areh,
tM).'l'1,'d l'r<)~x:n\ licld 1l1\.:qi~'atlnl1 i.mJ t(lrmal \\'(lrk Ord'T repnrtil1f! 1<. lne (,it\ lie i' \\.:11
\...r"cd III pl"l iding the' quallt\ in!,.rll1d.tiull Ih....dt'd 1" rt'111":lh ur:hill...d and Il1I,bilkd ,.:n ie...
twm ""IeI' q.,rm,\\at,'L :ind "ilk) ,,'1''\'1,,'', In addni"IL (nl'. has dc\l'!nped 1l1i.1Il: ,,!
In... prnc...durc" utili/cd h: th,' ( pmp:ll1! .,,,L\ lr1dIH111ll-' th... il'.s......"Il1t'Dl ,.f m:11 \\ nil- (lnkl
type, tllr nt'\1 ullhl; dicllt" o.llkl pnH:nlul\:" d,,,o\.l<tIL'" \Ilth dh:dl\C qunl\\\alt'r rl'''<.:areh H<.:
L"I1\,1\.lI.;h the da\ to da\ &'lll'1ti..., in Itw lidd ,tnd ell'tlll.:' CnmphallCC with .In ,-all'll rl'1..111:d
tlldll<:r" ( iu" rL'p(ln.; 10 \1r Iladdod.,
\moO "iTf:\TN \1. HOOI'FR (;t'nl'ral \ hlna~cr
\11' llnnp<.:r I', r""lwlhlbk fl.r IlUf1d!:,L'f11"11l ,.1 /\/ /I ilf..r I Oll/fll III I I k ha, 0\ l'! .:'11 \ car' (1!
hal1d,.>Il <,:xpl.'n,'n<:c~ 111 Ih.: !i.:ld ..I d"(um.:nting unr.lI:cd utdil\ rnICflUc' 'HI J pl'l'h\rman<:.: k<:
h;!.\l~ li.,r ~d\t'l"'lll,'nlill ,,'nlllle", Irl'1ll lite lir" ,J;l\' pI' Ihe 111'" p,,'iecl oj Ihh llallm:. ml!h!!": Hi
\larch (,1 I'IX'I. tll['(lu~oll IIIC' "ILCl',;"fl" upcral!."1 "I '..cl'm\ (b,'c Fhl1'ld'l plule,I'. hL' h,h 1>l.'en
dlll.'cth im,'hcd ill 1 Ill' de\,'lopmc'nl ,,1111,' hU'llIc'" l'l,m "Ix'rat i,mal rr,)(,\,d(1r.: dn clupmcnt.
'l'C'\.ldh/.,d ,,~ 1 t t \\ dfi...: dppheal I "fl e!ll~I;:11 \\\ Inch.'! i1(qul'lliur; o.illd .tl'plieall1"1. nauunal
mark"lHlf! 'lratq:.\. ;mil IlnanclaIll1,!:u:,>cI'1'::11 fl.lrll' Ipati<\n 111 mdustr\ traLle ,'rf!.lllJ/allll!b ,1I1e!
tlH1L'lli d)~ ,-uelt a~ 1 hc' '\mcn, .\11 \\ ,II,', \\ i ,rk \',,-,'l:lo.ltll\n "nd Ihc' ! II ,\ cTl1l1lc'nt I inanc',
(1IIi,'(I' '\"Ull;IIHHl hCflllih tile linn ,Ind ,.I1Ulh 1,\ St.I\ Hi": l'UllCl]\ \Iilh !,,:ad te, Ifldlhtr\
lr':lld~. I k will ",,,'rd1ll;11, illl 1n'.urat1L'I.' n:.jWrc'nh'nt' u' n!l.'\!u,h iI' \\c'li ", "\LT~H~.ht 01
c'' 'mpi.U1; Cl 'Il\pl ianc, :\Ild ~,t!l'I\ 1',.111\ ( Itl1e'1 durll'" 111dud.: rrn1(:L't res, '1lr(1,' allucHlon.
production o\lTsighL d",>cl utili/dtIOI!. P<"I~uI1l1l'l ckl'h.l\tJll.'lli. ,tne! 1t.'U'uitltliC i,h rnjllll.:d,
Ilnl,lpt:r rl.'l'nrl\ dirn'th t1> \lr 11111 I kr!xn, ! "11l1'.H1\ l'n:s Id.:m
111\.' n~SlHne'~ ,,j thrn' prlltL:L I pl' I "nf1lll'llh.lI \11.1 bt.' :1'sit'llL'd Iii Cllld \11 in\ ph c'd \\ Ilh lhi" pmp:,!
,Hc' fI'llIld "ll the fnll\l\\ Iflj: r.lgL'~
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In\ '-'lIl"'\ \Lin,i'."'\
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In \ t'lltllr;. i q)ln \' tit l ,itnJ dl->.:rd)',\1'H ; ~ ; ~ ) ~ I \ I'll H \1' \' \11" ,,'
dlf)i1l10 llll: JdlH'
800f375
ens R~Htnell
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{ l'C\'. ( hid .:O\l4-prc'l'n\
Rl'Sp\lllSihk f\lr the ,Ia) I(HJoI:, Ikld ,'pn,ltll,n, ,>I dSS:gIH.:,llOIlCl.1Cl and nl;!I\ilgel11~'111 ut I or
11\\ 're licit! ere\\' und,,] him. I ;...periell"'''O III ,I.., "UlH d,,\;! rl'",',m:h. IMg..'IL'd pn'IK'll:,- lidd
1 nu.:slI 1:-',11 1\ >11 and hml1,d \\ ork (}rckr r"pj\nin~ 1\' l1l<.: I It\
( h.cL'old ( niHIl) .~ 11\11 . .-: 0114
Buddinp \1,llIlll'lUlh'(
l<I.'\PlltlSlhk till' planninty, C'\(lldll1dIIIl).:.. ,lilt! I.'\l'<.:ul111t' ,lh...raIH111s, rq'<llr. ,mo ll1alllt"!\dnU_' hi
( PUII\\ {'''urthull''.... '\c!millls\ralll\!l huiidlllt', alld (1"1':'.,1;, { ilUl1l\ ('hdd IkH'I\lI)Il1l'1l1 CCIlI...!
III I), ,\\ nr. 'v" 11 K Issinmll..'L', a' pnl,lInrn" ,'I ,ill \.'I,'d! !,-;li. plufl1hff1t.. m...,'h,l!1!,'tll. ,lfid stw,'IW"I'
n;ilufi.'
{ 1\\ "j L.lkl.' Allr...d 1'1'18-,'1111 i
I 'Ii I iliL'~ \\ ork,'r 11
ROpol1Slhle for the JI1~It,I!l.ltiIHI, ml\llltCI1,lnL',', ,llld rl.'plm 1'1111\ \\111<.:1 lirw<" \I.'\\e'r' 111K", Wilt,'f
mvtvr", ,!lid Ii n stallUfl'. \h" nlJtnt~,tlnl\! l11> \\,tl,'r im.] '\;I"lcwa(,'[ trvatment 11l,.t1ltil.'~_
,"'ndw.:t<:d ,;UllplUlt' III '.nd (ii" iiilie", tmd ll,t1dlll'r..-d rUUJiIl\: idS!..' i f'V,IJiot! watn ill\.'ler'l :1\
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820f375
Section 1. Implementation Plan
1 hc Stud:- \\(11'1-- ,hall Ullbi,l ot', ;.:e1:eral la,b and 1 1'I,,:cilie ,Ie\" Ihal im,,!\c'
ad,(\ns and dlT'sHln ["nints ,d tIll: IHill!\ an,i 01 \\ (' \ l!w ~!t'p~ are ...h,m II hel,,\\ :n IHillen
j.,rm to explain the deta:! ,'!' l';leb. and a I1ml ~h.lrl ,liagral1l i~ :m'luded In illwitrate the prot<.:"
\lohi hlatlnn ot thIs proll'el Lan hl' :1'e. ln11'1i ,hed wi !hm dun, I ill! ,Iaj' and the dlseo\ en
phasl' i, l''\pl!ued tn h" ~mnpktl' \\lthm th,n' millnb, ,1l1d ~hl'llld the r<.'\I!:1lJC "rr"rttll1itj
Ill.sllh .lddili'H1.11 \Inrl--, ,.'\tcn,j(\1I \cars ".uld hc t1tili,red
I,,,,,d eol11ll11lilll'all0!1 I' .I ""\ t" tl:e sua'..:...... Iff th" prullT! ,\ "start \1(\1'1--" lr1e<:IIllF
...hal i h,' londlJ\.:led \\llh I--l'j member' pi eaCIl ,II It'L1l'd I kl'al111wnt l )b,l I'C II I c" ,He ~f'dl\'\1 'HII
an '>\cn ic\\ nt thc meThod of OI',T'I'/lUcil I' dhUIS",'d, ,md ,I ,k~n dl,l!ll ,\1 \.<\l11m.lnd and
Il'p"rtin;.: is determined, (llndelin\.'... lor ...uh"cquenl updatc's Gill he e<;lahli,he,1 as v.ell .\n
operational melhodol,}g\ hilsed 011 t',H>d ,;1,\11' (','mmU/l:c'alron tdcilllillC\ ma\lIlllllll I'ruduClld/1
101 thc ('iI,
'lASh 1 - IDE!\nFY A'-il) A!\,.\U I.F
Stl'll I, Al'(:ount f)ahl lllfurmlltion (;atherlng llnd H.e'le"
\n:ount dat., p, .Ii. IT,...cd III t\\" \1,1'.... li ht. ,I ,1< >\llItllad 01 L\\I Ut1.lOllH:J
d.lta lUll al d c'!lnsistcnl point Il! tlmc each month and s(:u'l1d, .In
i.'kCtrolli, hnk Illl Il" 1,'\' ,1\' 11'.11 timc dilla. :\11 !ll........s...ar~ data IJuerie...
.1Ild ler"r'" arc \.'reatcd .Ind lun h, \\ ('" pcrsl>nnd un Wt''\ I'llmpllkl'
\\llb r,l ( ,1\ s1,1I1111111' rC>jlllr"Tllcn!
1 I I I), \\1.1l1,1,",1
", i \\ ( \ \'lll 111"1'1 \\:tb Iii.: ( ,t\ II n:prcsent.lll'c I,. idclIlltj lll,,,c
ll<:uk,1 J,lla l'leld, Ir''1l1lh~ { IS schema III be inl'lud,:d In Ihc:
jU\\I1I11,td 11\[11,,11 ,lilll !I11\l' I hnUIl
jhl ('11\ ;,emT.lll" ,I '.nipl ,...IDn:J l'uulinc! th.!t \\ntcs t.l\\ Ul1l''!Il....1
:ahks ,\1 Jat.l t" a lik III a \'\\I1!I1l.l Jdlll1lll'J A:-CII"nnal
; t\ ~Ljt11lfla' -\ hOIH....)
11;..' lit!... tik i"lun "I \\h;lll'\cr tim,' "rd,1\ \\1 dil' "rihe nwnth h
~'\!n\ l'fllcnt h\r lhl" ( l!\
i d) \\ i \ It'l1rn c". chi' Ilk In \,h.II,'\I.'1 'IKlh"d h In,"1
,1'.h,lIl!.l~I'{'LI' !,'Ilt:.: ( ill q"'l'ldHc' kl:d dl'l\" I! I' ,'Ie
il') I Ii" d,,"nl"d.1 I' 11.l1l1!I>lllthh In: thc' dUt'etlinll;>I thc prnjc\.'L;1\
':1 t') u'''ll'd L,! H\1111111n\t-"in~atlqn and ill 1.1)\)nltor ttll' ~:pl1clllon
u: Indt\ ldual ,",,:r\ Ji.:l RC\l'lHK' dnd Iht,s III \.Jcli-'rn1:1I1C
l'"ml'c'n"aI1l11l1\,ni,', \'IJeh, h1\11\1'1'1<i11\ I h"llr <'I Ie...:; pl'r
11"1"1111'1 tl' mlll<ill' the n'utll1t' I,. ~l'nCralC th.: lik',
I.' I flc,:lr"nt<.: lid thiS 1\.'..., 'l!:l'e ,'nable-, \\ (':\ H\ t:Jthn umc'nt
J.CUllml mli\rlll.lcll,n R",li !lllll' mtolm,l\lon i~ >lbla!lll'd lhn\ugh thi~
/'i'ud p.h'\'., ,hi 1'1<'1",'1<:,1 :11"Jc'n1 I mk III thc ( IS I hi...
Intup11...IIl,\11 lliif.. ;lli,,\\, IhL' r;II')'! rckn:flll' I" lldditinlla1 WllqllC
1'7
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,~ I I 't;r c'Ll~'lti".l1li\I1, l\hL'lh,'r cl1lntl1L'n.:iaL mdll,tri.IL multi.
fill\1ih "I r"'Hkll!l;,(
"I 0.llll1rt'r 1'1 Iln!h dnd ".1l1 !llm....d, C>l1SlJlllptlUll f'lT lIil:!
hi 1'1I'p<:rt\ 111'\\ ,md de:l11alld ,harallL'llSlll'S ,md 11m\ l!lIhL
(,tcllll' LI 'mparc' with LI.n,ljmpt lOll
71 l'InptTII i,','II!,!r,lplll' 11l1.,IlWI1 ,IS 11 reIate, I" \\ dte:r \\dslC\\lI1l'r
and splid \\;tStl' cdHe:dlon scn icc area,
X, 1 "nsumptli'n ,mah, WI Indlldlng I1lOmhl), quarter!\ ,md
,lflt1lml ;l\ct';lf!t', tn. \car t" ~l';lr
')1 I \l1l'iIHllptHH1 pallt'rns :llld trend, thaI Illdlcate: lillkd melt'r,
11111 '\l1lparhIHl ,,1 U"IP\~ II> t>H1~lImel' with lih' pn>!jk~
1111 "Illparhlllll.j 1'rlll'\\:n\ f\pt alld Ul ctt,silieatlon to tht'
d1'pn>prl,lh: hillmg raIL'
I.) \lcler re,1ll relead h",ll.r\
Ih,' t 11I:t.", l\lslIIll"t1 data I' c,,,:rltlai hI <;tel' ~ and I' tllt' h,bi, tlpO!]
\\ h:ch the remailltniJ Sk'p' ,m: prt',IIl.:,lIi.'d
Sflop 3: 11Itcrnllll'rClp('rt~ Sdt,(,tiut! Hl.'pOrl
\\'C.\ prudllLl:" ,\ Pi\\pl.'r1) R"lh'rl \It 'oli'ped il>.:aliUJi" fr"nl the' J;l!.l
tHlat):--'h procl'~~'-; tk''''l...Tit'l'd In 'k'p , 1111', "Iir,,! t:lIt" repnl1 pl"vlde~ a
list (I[ ;i,'UlIlIHs e,il-m:llJ..cd t\ll f\;rlhc'r re'ocardl. Fadl ac,'olml r,'u'fd i,
\\.wtinlll'd Inl .lddltltHlilll:Kh Ih,Ill',lIl I,did:!tl' ,lCCUlml prnbkms;1'
pn>nahlc
Stt'!l 4: 1)/:'ClSIO \ "O/.\T
\ pn:llI1l1ll<ln '1Ine'\ "I l\;irJ.. I" he' j"eTf"rllh:d I" \"nductcd II' nld'. mile
dllc'lc,'I!\'\ dud III prillllfl/l.' the' \\"rl-. B;j:.nJ "n thl' prclimin<ll \ re\ It''',
\\ ( \ ,,'IcLl', 1'1,'pl'Iti"',, IH'lll th~' ilil!!,11 ;1l1.lh'h tOl field "!Ilk
Step :;; Fidd \\ nr'k Sdt'ctinn ReJlort
\\ C\ pn'I'.lIC:' a held \\ I It I-. \clel'tl(ln Repnn that !de!1!llit:, Iht'
Il1dn hiu,b ,\c<.;'(iunh dl!e! Iti ,. ,niL' L::\"'" at',':lS Iu h,' Il'sc.m;hcd ill the: tidd
W(' \ \uhll1i", lhe rl'pnn the I tthl\ !(It r(\ie\\ and apprma! r hI'-:. sh:p
m!LHllb Ihl' 1 tillt\ ..! \\ ( \' s i I\!c:nded lidJ OpCrJlIons, :tl1d till' l{lc.lli"n
I,ri", f".'I',\ll!nd \'llhln tht~ S~"lc'1lI
Sh'p 6: f'idd \\ or!.. Ordn "~lH'd
\1/,'1 the Pr"JC\ 1 \Ll11.lgi.'r dpJ'I"\C, :h,' held \\ orJ.. "decI!"n Rqwrt.
\\'1 \ i,.lIC'" ,I J I\:I\! W,'rk ()Ider III II'> !idJ per"omld I hb dl>L'lmll.1nt
\\1 ! l'e' ,;H))pkt,'d "11 'I'" ,Inti :', u,nl t<' l'lll1tirm <Ill ,'unen: prnpe:rt\ d:iI.l
\1 Cduse, "I'r,:\el1d, ill" ,\ill ho: ~'\pk'lt'd :lK'lud1l1g melt'r i1u~dJl',ln
'en fe'c' tlidt UIUIiL'!l:I, d filt' 111,1.'" \\ a"tC\\a!er ~;;:n 1\..1: rrl)hlcm~, cudm!-,
pfl.bkm~, billllli-' ,l(lUldC" ,me! unliq,tl l(\lln(,'cli(ln~ ,,1' meter,
lIL'nn:r1h 1~t1....tl.\rrl:r-<.,; !,Ik\.: ....L'Cln~ \\at~r fcpte.,clltati\ ,'" in the 11,:ld
lli
850f375
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l\I'lfIl,'!! ~p<,onutll,' hn tht.: ell: d' Ld,c Wale:;, InduJt'd t!1 rhl~ '>tJndiUd
dOi,:llm>:lll b lh\.' pr!1k';lwn l,lf lm.::rCllWn(;.t! r<:\I,'!!ut' I lll,'fc:as\;' , ! hi,
1'1'0/('('111111 I' · \\o1t1.11 /0 ilw Wi!1I1. illlhal u('curalc PI'Oit'Ciillfl,\ musl ht
iI1 hand .I'('t,." (' den\ial!.\ ('till hI' mtltit' .IS {II/h" "datll't' In;f'o"hilh ',. ill
f1/'oh!,'!I/' on'", {1"!I,md (1\ II' Iii.. I iH{ i'tj(".'fI\'Oil'", or (he h'm,.,1'\ IIlI)
pr"I~'t'lHln i" ,>upporh:d h pr~u,>\" <;'lkulaliol1s that ;ll'~' ha"..:d on ltw
prnpt.'rty allal:- ~I' ;!IJ,] I hI,' ,!lial: ," 01 the m"tcr fir mClcr~ in qlll,'~tilin in
addlliull, Hltcn fl'quilCd .tnd \\hen.: (,mdita'll' !'..,'rmit. \\(A 1\111 prnlil..k
eh:l.lrnnll.. n",\ IlH:a~lln.:IlICIJ! 1IliJi/ing !Jtl!l-PlJ)t: illtru:-;il I,' I ran"lt I im::
J 1!l\1!lICi\"f \k;hUI't,"WI,'llls ('''mIlle fhl\\11Wlt'f ',l,'1'\e tll '\.'f'd) dnd
dOI,UI1l<:nl \In.lulhmlJl'd 11(1\\ through tlJ11111:1l'n:d rlf't, lin<.:", h,!' (''\dmrk,
.m.! wn,' In ""nfirm tfw a(c'tll,hj ,,( 1lll'k1', llw I.'apahli'\ enal'ks
Ilhlre ;H'ni1'~II(' p1""iccti'llh ,wd th\..'rl'I"re d "llh'lalllt,,1 h.:ndil hI tile'
wilil\ In I \:-,k 11 ! h,' (.'rm;d \\ "f~ I lnkl h plealll in"l11de, :h..'
1,,110\, mp ,I[PPUrl do,' Ulllt.'fllal Inn
j I llhluncrf dfhlcll1'n'111 a,'o.;t\l,1[1 dalol
" I'HlpL:n~ 't,,';I..:~ndn I\t;;pcrrt
J ~ I ,,'ld 1<.'::"'<lldl 1{":I'''1'1
.t '~"k', 'k<:tdll."', i'-'S! rnllll" ph"I('~ral'llll c'\ Idl'llt..'\.'
':;", t }l....\ ~ 1\ I,,~r~ Hi I!~:"', ,~nd ,~lfll11HtJ1h
OJ Rt.:i......,rHH1t'lhh:d \..UITL'l.'!:(\l' ~H,,11.,itl
-\11 fH(lhknh Iillk.! "1 lh' '.\ ,11:11, _HI; il!<Jl'pvd h:- il,kht", mIll" marrin",
"-ilrt\.\.an' 1\) tj\.'~..:nn,l;l' th~' imd IUc.lllnll ot rr,\plem\ 1Il the
S) Q\.:'ln
""(ep 10: 0/:;('/.\'/0\ "0/\1'
lh,' (, it:- II ill n:III.:\,', th,," Fnrrn:,l \\'Hrh I ;rd<:f' ;md ap1"I\>\(' \\ ( \"
1','U111illWlllkd dUUlg<.:', 1 It..' (, il:> tl"l;lilJ" lhl' ulomale llllll;llcral fight III
.lppl<n~' l.';rdi I (lnn,1i \\,prk (>nkr \uhmHh:d. \1I:, I urma! \\.)f'j., i'lnkr
nor mitrulh appn ", ,,;1 "ill he n:lurrlnl (p \\ { '. ,\ 1"1 additiollal ',nrk and
r~'suhmis'l<'1l. and <>1' nk,l 1,,1' tulure' rd"ft'!)..:\'
IASK III ~CO()RntNATfI\(. rilE 1\1I>1f:\11-:'\1' \'110\ \'11> FXHTTH)\I OF
CORRECHVF ;\CTto....
'ikfl J I : ( nrrct'th t. \t,tilln
h>iip'-\l1'f: I "l'l1];1l \\ I'rk (lrdu :'I'Pf,,\,IL !L<'l!l'u.""'ar~ (h,Hlt'\" \\lil he
nLH1t.: {n lh'o.' .-h.'('t~tHH Ill\' 'I: Ld I Hllu 1\\ ',.' hr\'l~kj ~;lkl:""lll.".
:1I cmd dunge, I, f the' pb "'t;d 't'flll.'l' \\ ( .\ \\ ill ""'1'1
1'1i,' uti/HI hi (,'t th,' nn<.''''dCI a,'!n Hie's ;lflJ \If !'Wt ed,n...' "
h"I\\el'11 the \mllh!' .j'I"!f'hnl." I'} il<.'lIng as j':l:.,,\n 1(1 1'<.",,,I\j,' bs.ll'.; :h,t!
nnpht utlh:'f\.\ hl'- "'i.dcnH~h.' lhv "i..~(nt.'l..f> I \:nn)'!.:" ,( Illl' :1"i,r.HlI'1'
~,.jtr~''''pon.d(~til..'\',*. pleJ\H)n~ h:th:f\ rut { H~
'''l~naturl th,tl nptd~ l~l<..lul:h.:r",. .t:"! \\\..H (i\ th~' d\:-"Jl1H}1HhHl ,,1/ .\ignt,>J
hdrdc'n 1\,) ,1I'd1:", L' ['urp,,,\.', \\ <lh'l ( nmp:m\ "I '\ll1nlld liJl.c~. "n:.tt
870f375
r'Ir!;,1( :1; 'ill 'i, , 'I''.. "
I',. ',,j [I' I I:
\! !fl\.': .' ~
I;,
\\ I \ , I,
III " II.
',q l Il'! I! iudll tI !I" , ,I j I I" ' .1 !
"\_llr..:du ~\ ,I:! I i,,,,-',!j ~l'''~ \ rJ, , ~ i ;1. i Lt! I
,Uk!! \ " <" '- i J ~ ' ' \ ". ;1 I."" I I "- ! I ~] i I:": ,I' j. j I
I'! ''''',1.11 11lt ,ll.. ' t I ' 1~ i
'.1<',(111 III
",iI, " tI,! t". .. Ii I. , '1 I. '-it
\'-1,,- \ I!,!!!,.l" /;. 11;,1 j Ii' 'II I.' I'., (I , :'
']to i }l:[ iflL 1 :h 'i ,t)1 tl.' \--t
I dtl.: "". 'I " ':, i, t \ I.. i'1 11 i"lll
\ I \ J1. :11 : "
;'
~ll'P 12: Idl:lllilil'd \1:\' ({n I:IIU1 oil \,TOUIII..
j I"i.'" :,:.:1..'; !l'l C' ""'f'!
'1 iI!1; j i~ ! ,! ,I,
,.,1..'. i..:ll,!11 ,--,1",( 1:' 1..'/1 II
"If'p 1.1: I{,'p"rh anill'rnpl",.d Ih\l'!lII' 'Ilanll~ Plan
\1, ( ii>!!' )'1, 1<1 i I,. I" i il i1'
\.1.1 , '-' 1 ~ I
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! 11i. , il:
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I I ~ ,> ! " d.
880f375
rqmrt Jl'lails Ihml' ~pl'ufIC pi....'.l.~ 01 Illlt'rlHallOIl l11l'anillglullU till: ( it\
tclat....d 10 Ih.... d'\cum....nlatlOl1 ot'rncllue lindin!!s, This rqhlrl ;~ l1l\l
..cann....J.. hUl IS tailured to lh,~ nCl'd, and d....sir...." of Ih.... ('it\ 11m
apptc';1ch to rcportmg. ,IS '.\l~1I a~ 10 linal rcporting at the (Omra;.:! ,'nd 10,
pl'"ibk h....,'ause ill,' full pi,'run' "t an a,'Cl'lml i, ;l\ailaDI\' tnm1l11W
dalaba~l' ~nurce, hiSluf\. lindin",. di~,'''\....r\ nllt....s. typl' \\1 jind, t, ik'
prup"11y, lprn,:cll, c .Iclilln. problem rl'~olution, and rC"I'IJs "i' lncrl'asc
Rl'\,'lllll' ,DIll-dlun, \,\,'1 IIIlW I his Illlormalwn is ;1\ alldl1k 1m
Im:luslOn >,)(1 any rnluc'>I,'d rl'p,'rl. monlhly or ,'lhen, IS<.' I)!I J..:rn;ll1J
lills rk'\lhihty has b,:cn \cTy \\l:IlIL'lt:I\l'd hy manage" 1:1 pa'>l I h,,,
IlPPI')'Kh hllhe Iy plcal ne,.J 1'01 pl'Ogte:'i:'i ICportll1g h signili,anlly more
Im.:aningful to the Clll'nl th.lI1 a 'one ~I/": !its all" approach 01 f...n:d ry
()\hl'r~
\id \ \, ill pr<-,par... a f-tn;ll({gp,.n nn :11<.' "pl',ilk n:<;ults "I till' pr"i,'d
lI1cluJing an .",,':'i'lIlcnl <It t'\I"tlllg hilling and m...kring prall"'..." and ,111
,~:'ifirmltt;' '" anllu;1! reCI,'\ en by ,m:a pt Jdieienn
1 hc lIldhmlolt'g\ ,)j Ih.: :sh.lrill.l:: l'hm i, ," filllo""
11 :\n\ .mc1 .Iii kl" ,Ill'" t, I \\ ( \ lIndel lhl' \ ;'!ltt;I,1 sh,lil hc payahle- ",,1.;1:, j:OI'I Ih,' lund'
l'(llkd,'d p\ll"u.rnt j<l thi~ \;:rn'l1ll'1\1 \\ ( , \ ,Idull'\\ Iedg,:s and agree" that the I 'it\'"
li"I'illl\ lor IIn) ,md all pa\nJctlts hl'r,,'utl.kr ~hall he limikd hI. thl" prm ISlon :'\.n ptha
1 unJ, ,Ill' ;0\ ,Ii l.rbk ll\1r "ill th,'\ be' ;11'1'1< '1'1 "Ill'..! ti,: t he purl" 1st' "j 1hi ~ "1ud,
~ I Ij ,HI) \\'(11l-. l'l'rlonnc:d h WI .\ (" ,lIl .\""'ll!lt n'::'idlh III Incn.:ascd RC\CI1UC' [I' [he
I It\. \\ <. :\ shall be' ,,'nlil!td tn a BOl1\h Pay m,'IlI 101 slldl V,'..rl-. l:cjuallu the agtt'l:d ,)I)
pe:n:nugc "I .rlllllcJl.'.I,,'d KC\l'tHl,' tOI ,1 i" m<ln!h perll\J tl1l'r<-'1ilt...1
~ } Iktililliun,
,,! ":\rcounl" I' ,klll'inl,l:; it nar1I. dLn \\ ,llu \\ ;""'\\Itkr. "ldrr11\\,t!,'1 dl
's;mita1i..n '('1'\ I,',' ut 1111: ( it\ I hi' dv:'itllti>'1l mclude, itll utlauthoflled I,il" Ilr
,,'ntll'c111IIl' d"c<l\Cfcd h \\ ( \ '.kll prni"Il~I\ had 11<'\ hL:CIl g\\cn "n :\n'.Hlll~
numher 11.\ Ill..: t itl
h "Bllse RCH'mn'" i, ,krmvd cl, Ih,- d\l'lilt'" llH'l1!hl) l'illlI\!,s "" "llJ \ll'l'lllH 1(\1
up li\ tIll' m..:!\ l' 1l1t'l1th 111i1l1l',L,ltl.'ly plcci,,'dmg \\ (' \ I )'lCUll1l.'nt1l1j: Ihl'
l'IIlJ.
, "\\'CA Share" l~ ddin,,'d a' tl1l' tc.' [Il he I'dld hI. thl' l ill. l" :h,' \\'l \ t"l
p<:d"rlliap,:l' (II dUll,:'- IHhk:' ,hi, t tll1tfll<,'!. c\lmputed in a'....'.rJ,UH.'l' \\'llh
"Payment" hel,,\I.
d, "Customer Information S~stcm" (ot'CIS"1 i~ Jdincd as thl' sy,tl'rH (hl'd h\
lh,,' ( it\ 1\1 bill and 1" ;Knlllllt j"r ell~t"nJ('l .1\:11\ i!,<:~
c "C!lntract Auministrator" :s defllll.'d iI-. that 1'('1''''11 J""d!,ll.l1cd b) lh,' Dirc('t,\1
by nolK'" h' \\ (i\, 10 ;(.lminl,-tl'! Ih:, I "'1l1:ilt;! pn hdhllll1f the l I,y, 1111\
indi\ ldual ~h,tll h;!\ " a >'\\I:;..:lq.: I..n,,\\ it'dg,,' ,>I lHy pr"lllc\l1 ,md \lpcratlng
pn1c<.:dm"" J\flhl' ( llY, Imd ',hall hil\l' the autzhH'il\ lIlId r,,:spll!lSIhiil1\ ..!
admllli_tenn;.: ,In -1",.la\ ""Pl'Ch dr thl', ""lIlr,1<'t till h...halt Ilftlle ('l1y
, '
,
890f375
"J)Ul'UtlH'llting Ihl' "ind" I', !l!li. "p'd \1
i ,TO; 'rl [II 11,(' i ',l' :hl.' di~rH ;tjil' ,j ,!t'lll ill:' ," ,\1 "\ \ 1 ri, It,
"Formal \\ or!.. ()rdl'"'' .,fu i I",' ,Ie I i!lJ.1:
.1th.Llllll'nl !ltJl iklltlt"-- fl'!'>\,ltP Pllil' ! , '\,11
;:11<-"",'<1
"IIU:n'a\l'd RCH:IlU,'" {.1~ ! It H ; i ,1 j !li,;,'
1 n~' ( 11 \ ,if] ,If \, t ;., j) [lilt ,\ L;" \ 1n 1; ll.
! )(1l'unv,::ntH-l~ H\l: 11th! ,it~d !l,\ I... l!ill .,.' 1
t'll't!: 11l... I ;I~h.: ,lei 1\ [>"j ! II 'I I I 11' . , i I( I , j;
"II
"I{('~l'llrdl I{qwl'r' lit ":l~l>d .1"
lil'ld ,!1;,1 "lih,.I.,iI 111hl d n 'Ilj'
"\\ aIel', \\ ..,(('\\alu', Slo l'Ill " alt'l 01' "anitall<lll '>"1'\ in' ..
l'!t> '-dld! it >';. ,j'; l' 1:,) I ,
Ulj1l/l.:", ,111
". "" ork" I'.. p 11! ,1~ ' II., Itl' \:1,
'\ \. ~,\ I inl I r , i,'" Ii Ii' ii'
l rth.
!l] ,',!
I .Ihi.,.,' I, I.l.,k, .It., dllhllilk'! ,. ',. I.,,! ' . ~ 11 .." \il
900f375
PRO(;RAM TASK PROCESS - RF.SPONSIBILlTJES 01' W('A
,Ill' i ....ltt't
\l , {II" i
~ ...., i II~ \l \ I II .... . .
! dIU Hi"
,_.., "~,,-_...,....~
'Ill' .;;
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(Ii q "", '! I ;1.. )...
... l~l"jll(
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910f375
PROGRA\-l r.\SK PROCF.,,, RF,PONSHUlITIF" OF TIU '''riLl I "
hi ...
'! '
i .HHl( 11\ r
\, I P t'\ I \ h..! '\
'I; I
, 1
920f375
The W{ ,'\ program lltlli/c" 1<.'d1ll1,:,1l \'"Hh 1l!\:lhuJ~ l:undue:ed mall dli;:icnl !l1<ll1l1er
,md Je'il!;t1l'd I" llplirnl/l' no:\ l'lHll' iml'ad "l!tH'llt Jl'lUpltlHl W Ill'rmal upcr:ltinl:' prne,'d\!n..~ 01
the I 'tilil~ All \\ (' A lield (lpemlH\Il' \\ 111 bl' "I lIH.I l1l,te,! in a manner eorb!slent wllh
requin:llll'flls irnpo,\:d by tlll' I fli111~ "ll n~ ,1\\ n personnd Some Ill' the hasj~' WI' A rule, (II
\)pl'ratlOnal ,,'omluet are il'led hetm\.
. \\( ,\ v,ill ,1,hl'i~'lhl' I 'tilit\ utall til'ldw"rh pcrli>nm'd
. \\ ( ,'\ \\ ill conducl all OjK'ratl111b III Ulll1pl) \\ nh .Il'pli,'ahlv Ikparlnll'nt pnln~dur~"
. \\ l' .'\ l'mph" c('~ will adhcn: Ii' ,Ill apph( ,Ihlc ',lIl:t\ rc\] l:rn:n1Cnl' "j ('11) and the \\ ( -\
. \\ CA \\illlllslln: Ilwl p"'pcr!) l'(\l1i..hlllllt\ ani:dl'd h) field rl'~edl'(h actl\ it) \I ill hl' returned
tu Ilri~lJ1i.11 (\1' hl'ltl'r Ihan ,'ri).'lr1ill <.',"ndI1l0n
. \\fA 'H:llI\:lc, \I ill b... ,lcel!! and lie,lrh 11.,lr"nl \\llh:l1<' ( omp,i!\, I;,!!"
. \\( .'\ \."mpl\l\ees \\111 h;;: lIllJl\\rml'd
. \\ ( \ vmpl(\\,,'l'\ \lilt eli"!,!.l\ id..'lI1ltiu,li,'n b.ld~l'>; "lfl\td I.. Ih,' t.'mpl<,:n:' illlljonll,
. \\ \ .\ ,'1Il111p\n" \\ iii at all l.tllll' , m,ltlllatll d !leat ,mel ,k;iI1 ilI'P(',ll.lllU: !,I\at n'prl"l'iHS Ihl'
PWIC'''''.I''II.llt'lll ,01 Ith: I tilll'. allJ \\,{' ,\
. \\ { .\ l'lllplp\l'l" ,,!II C'\hihtl ;, ""drll:<'U', :\lld pol!le mil!I!lel "hl'1l ,kalin~' \\ilh ilnl
ClI<:nml'f ',,j Ilw I ldlt\
93 of 375
'\COPI or \'OR"-
.1 }~C ,t\,,-~urdll' t11t~a':\Jl'til>1,'1' , ;' " '1,:1 ','
r\..'\ (nUt ;il (,n'....,,'1 I~'\pl;..n...,~' .,. ,n" 'Ii l~f l \~] Ill.' i!
lfllll1tnl/\.. \\,l'"j;:\\,ltt~'r (tl'J~nh,:tll " ',,\ i .",1 '!I I )['1' ti ~ 1 ! "1\.' I ~ Hi c!1!j\ I
.,nd \\lp~c---,tln1:' 1 un,'dll'" !\<I L::I 111,[1. ;tl"1 j",
Il!c1~'nl1~ ,me! 1'.\.11 ,lI'd ill "
.. :111 q 1'1
";,ltl1~I1Ji In., '\..,\"ll)ji..' 1,;,111111 Iii:
"j) :..JUlbl, lrJ /t'd It!ll'- und,iHhll]I./ul II el;l r I d "
It!hvr l1Hh11111ln, I [,HlII11'.'1 1,,'I,-,\',ll;lll'!1 : \.!
v' ,n(',,~ 11 1., ~ I '" 11; I I 1 ~ t;, \:!) II ;JI '1 '1'.1' l;!
P f2t:rH..:r:J Ph I l , ~ ,'I c.,!ft !:!(.'
hc'ltl\\
',_t _,
,l' \I,I!
II
Iii ,Ii; 'l L 11' i' II
\, \IFTI R 1\\(( I, H \( \
I: ;,.rtt ,d ~ I ! l ! ":1 , ,
!f':11 '''crh ,~l, ,h t. \"'L'I I.'! '"' \."i' I' <1],,1 ;;:1 '.n.. tl ," ,.
I 1', \j J1hl j ,on i!
I'. I ..~, 11
H; 'f'
f'rohlem iJ I," f .ulun.: (I' \kJ..1 d;! 1 q~H.~ ' L.;. I;, h
Problem E,\pllllllltillll : ! I' dlil
t\', 1 ~lt' \ cr"\ n~it 1; 1 \.: \ d ,j tTh.'(,.'L11 ,Ii I l' i. \, ILl p,-i~ " h.ll I, ' iijj
111\l ~nf2 llh:(Cf', ;Jlld dh..TI....<in!!111 \\ 1 ji! ,': ht
~H(, ~1dtk:d tll the cqU(1~ln!l rh' p["hkl1 "I :1 h I ~ " , I' i!l i r~'
,\olutioll I) /, \\ { .\ -\'-1i'11' ;\. ,,1,,11.
nlt''i.::l'ld!') 1 \.,:, 11 !il' I, IJ\'> [;1 ,I, I'. 'l;;tPtl,'1 P^ 11 l.t
Ul ~ \.:"t1~~dlH II "" " tll (l cl ,llIill', ,. 1.1
p"kl1li~d !I'1 I, \,j n.\i..,iI,J(. :'l III rh ; ,
'\i'I'I<>PII,ltc ,l >lW.,i' I.i)' P.
1 r ,~ t\l ">l:', \\ 1 t.;\. ~ ~\ '; 11!' 'llh;l!
940f375
Prahlt'm # 2: I II< A ,>t \\ 'h'r/I (
Problem J:;xplaltati(m: '\n ,'''ample nt the lad of ,..stem capahlil1il" i, as t"Ilt'\\" '\
rndn read I" tah'n on it lllekr that n,,1 pl'donning w standard and rq:'lslerll1~: Ill\' n:mb I h.1s
'Itlwtion ha" o\<;urn:d ll\\;r an L":..tl'nded pent'd pt tll11e. till' rnder rl'at,kr ha" I'll) ~onccpt oj
prlnr \:Olbumptlon iiII' thl' gi,,'n plllplTt\ 11\\, 1I1,'tn n:adc'r hi;' nIl data hI \:I'rrdat,' ....ith
propert ~ \'hanll'terislits su\.'l1 as proPt:!'! :- 'I.'f,;,.~ . ;KtJ\lt:- oj occupant and "c(' upann rate
Iherdon:, an inacl:uratc meter \\ Ith a hi"t"r\ III i(l\\ leads \\{Iuld not shl\\\ a (','n"tunptiol1
partern that l\oulJ he indi,dttl,,' ,,' a prl,hk-n:
Solutioll 1# 2.' ',,\ie:\ utlllll" a '\"lc'!l\ lfwt UIT1lparl" Ii!....: prnpntic' and hl\lllH.:s \.,,'Ihumpllun
(it ffl,,'rt'nn"'. ConSllInptl"n diftlTc'n\.(', of tl1l', nat\ll\' me "l:ln:I,'d hll fil.'id re\ ie\\ I he ficld
rn ie\.. plOn:,s ":,,nfirms ot dl'IllCS ,"nsumptlllt> patli.'rl1S \\ ilh pn'!,l:rt:- l:h;lr;lClensti(',
Problem II 3: Budget;!f\ I imllall"ll"
Prohlem E\:plunllthm: Budp':!dr:- Illni t.lt lOll', 11li-i: H.:<.;tn\:~ lkp;lrlmelll rwr"dlHlcl IW!lJ
l'<.:rll,nnillJ.: dlklentl:> III i""LiI illt' mdCl Ii !;U"'....uraCH.."'. \ktn repair I'rtlgram' are INJ;lI!:-
I irnlln! tn rq)htcmg ~n<l\1, 11 m;,! j uncI in\tW1o' meter' I kp,lrlml'IH pn".H1I1L'1 mm h", di\\.,t't\:z\
trom l"okil1i,: 'hI' I1lL~ICI inacl'ur:h:i,", I" \\or~ ,'n other distnhllllnn pl'ohlem" "nL'ral up<.:ratllll1,j!
!acr."I" 11'll1',H'led b:- 111", 111111ta1\1'11 ,tr,'
" .\Ilu,atlun '" l'\lqlil,' manp"\\l'r
I' \ta!tillP l,apahdlt\
" \lqlll'llll~n \It t~"".llnb t'tlllJpTnent
II \l'lllll'lllpn "I !ll'L'l :mt! laull'.\ ',upl','n
SolutioN 113: \\C.\'" pn'!2nll1I \\111 pn'\hk a ,"1,'1'1 for :de'nlll:lt1t,' 111\.:1;:1' i1ldl'Cllr,ldl:-;H 11..
L\'''' to ,he IkpilrtlllUH dunng thc tum.>\ the 1'1'1\tla,r. \11 illch:r I'crfunncd h: II\<.' \\ t \
,h,tll n;Ult!lH/t ,\ll1cril'an \\ilkr \\ "II.:, \""", ,HII'1i t \ \\ \\ \ i 'f.lmbrek ,l'; l,till/cd h\ ihe
I kpaftrnenl
B, !oIEln'ICI" TIfEFI
'>enll'\' lhdl h Ih,' a,I..1 11.'..,'1\ in.: "'.alet and"r \\astt'\lilkr ,,'1'\ lee' \\lthUll! prlll);;r
lel111111CTd I lUll 111l'rc in'.: mWl\ t;I<.:\\ 'I' " Ilul ,','ntnhull' tlt rhl' pruhkm. ,wd Ihl' drSC<I\\:'I\ \>1 cach
t:lctor must PI: apl'n 'ill' hed "'~, 'k'rlLlt.Jldd:- '\.':\ h'l' lhcH l: ,lfj r.c dl',rdl'd 1111\ , 1\\\\ hl"ad
C;ltL'gi)n~" Illlcnliolidl \!!lJ llllinlclllll ilul I he''''c l,lll~'Ul'll" dn: dhC'lI..."ed ...c!'\Hatcl) hl'llI"
1. INTENTIONAL SEtH ICE TIIEFT
Intcntillnal SU'\lcc' Illl'll l' I Ill' Jc'lth":latc ,hI ..n Ill..: pdrl "r " u'nsuml:r <II Ic..:ci\llig
senl..:e \\llhllllt plOpt! r('nHHll''l'i:tlh Ifl t~ \ ~h\.. uti 11 1" In i,!encul. rllll:'lIlllHWI Stl'\ Ice Ihl:'fl i...
achlt'\cd lrum rllt' tollm\ing ,;LI;lllOl1,
~ '\}
95 of 375
.,:", I P 1L 1)
d~.'i .,
"
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Probll'm !i I: il!\ JlT~'~ '. ,
I'ronll'm r: \platlllfl/JII: , ~
I ,'; ,I 1'\'; :'\ L\'i\,,'r;l)!' {')"\\\-,, , ~ h~ . " "\
l..di.
~t i' ,i
11: 11'1~ : h " i.i. i,'"
11'( ,L. " '1
Ii !,'Ii!' 1,1
Sa/MimI ;i j: \\ i \ " I lj,t: .,liI' '),
\\'ii ".i, .1, tl
11 ~'~ ;'1, ''i.: li ( I tit \ f ,t:',ri-C... \iJ",I!1 q I',!\' "~I d }, H,
rt.\'~i_d \.:,x.(" r{:d; <l , 'I \1.! !)\.. f i, II .., l\\j; I'; I",.i.
" " "I"',.Jh ,n,.,j, '..dlll.!!!; .;
j \nn....'\' ,Jl..' (1" 'i I.' l
l'roNl'm '11: ",Ic' '\(':i'_' '.' I d
Pruhlem 1;,\I'llJl1lUitlll: I.' t ,,\'\ ; ',l ~ I > U ','l'r 'I 1)"1\:'11\'."
" In.I\ J 1,1\" l. \ ~" jll{ It ~ r', : r! ""I
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S"lu/i!>n #::: ", l}"l\i'",,! I' '" I; ')::0.,', \ lL ; ,j
;1 \1['1(.,1 I 1;
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,q)~'r{ It'; diH. un )1"1), d " ~! I.; ,\'",\. " ~ ,\;
f I ( ~ '~\ ..' \ t;: \\ f \ ',.1,1!1 .) , I " , . , , n.l
Il'rn~;tl;Jt\'d "I..'f"\ ;\[ll' :\f'
( (! \, f" I h," )\ I I ~ , ~ 1 i ,': I' ~T\i' J.
(It 1',1 d t i1 inrl\,'J ;1 \'.1,' :1 l
i kpanm"ll\ \",. \,I\i,., ['! , . 1';)" \f ,lH' I r( ,LH, .
.tl ~d th('fef(lft' , ,\1! l;
\1
~ \fIP'Ccl H 'n" "In Ir \\ ( '. .:ndc'
tl.~nH" ill !hi. 1\ ;' .,1' '11 11(,_ 1f; ,) (....
innc f'..:n\\,: ~'q,
!'robll'm Ii 3. ) Ii \, t , H-,.
Problem I:'.rl'lilllati(l/l; h..: t\ .\ ' i,t( t. !11,..:/<..'1 t -of',,'! I . " t, ,I'
"
..<f\ Ji..l: ('Tt ,hll~n' i )1'( , ,11 hI; it ,d " ; l;-~'in Ii'
,nl', Pi ,1(: ,./ .1',11' , ' ;:'! 1\:, Hl' :
960f375
llflllldl:n:d SI:1'\ II:I: and)d Hut 1'f1'lllptilliC ~ICllpl) ,mCl' all ,ICC,'Ull! hdllll}! IS l~illg gl:nl:ratl:d
SolUlitm # 3: W( i\ 1\ III Idt'ntil) dll 1'\ 1',j:"l:d In~':crs \lltl1111 the I kpart 1lI1:l1!" s) stem.
Resl'lution uf the bypasseJ meW I' I'fI,bkm is ba'l~J upon a 1\ll:lJ=>\:J im estigation of all mct,'r
instaJbtl011' wnh mete" h) 1',1"':' \\ C\ \11i! ph\sli.:alh It1sp.:ct all b\passt~d t1h.~!':"s .'l1 d
rC"lllarl I 'ichcdukd hasls In dCll'ml1111: 11 '.ITl!ll<.'kl\:J );(.,n It',' I' hnll!,! pro\lded, ()nh it' ;1
t;" _; ,lluallon i, tound Ihall' unknO\\l1 '"I Ill' ( 1\), and hII' \\hi,-!' !11' adilc ( it;. ",'[\"~t' \\,"rk (lr<.kl
is in dkd, and has c\lst,'d fi.1 ;1 1'<"1\(1(\ P' '1\1\ (jd\" pr !.'llgn, \\iI' W( -\ suhmn Ilk' I\t'm as ,I
"llnd"
Problem /I 4: lire I I) Jfilllt ,\hll',t'
Pmhlem ExplaJlllliofl: "en I<.T lhdl IS cl'mp(llllldl:d ;'1 tIlt' 11'<" "t tirc h)dram'; SLlPI'h ini' 'Ialcr
hit pUlpOSI:S ,'Iher thall e\tlllgllisllltli' tirl'" rht I kpdlillll:lll ,:pmn,h lht' Illalprill "I Ih",,'
slluall\\ns h\ \\ d) of I~ohcy and pL'ct.'dlln: m tht'il lules and rCfuLit IOn...
"'iolution # 4: \\( ,\ I\d, n:\iL'\1 Ih..: p,'liv,'s and l'n.\.t:dur,'s ,I'. the': ",:Ialc' '" lire
h) dranl... 1 t :ht'll: appc'ats 10 b,' an\ t ,'I t'!illC ,'n han,:c-mt'nl p"tl'lllla I tlMt (;1l1 bc ,\<. led up, '0.
rn,' 'l11rnl:l\d<lll11n~ 1\ III hI: l11ad~' III lilt.' I kpartm<:n! ll1t'sl: r,:co!11l11CndatIlHh 1\ iii llKlu(k ;\
bl:nelil t,; Losl anal)"I' "I ;1I1~ "ll~:-c",t\'d ,..1\11101\'
2, I :'\1"Tf:NI'IO~AI. SFIHHI- 1'111,.1'''1
1 :nmlcntiooal "cr\ lCl u~c I' ddinl:..! as Ih<.' rlT\'lpt ..I \\all'l and or 1\<Isle\\llkr sn\ IlC lur
,dlldl 11ll' Ulsl"ll1l'1' has Ih, klll,,,kdgc Iii ~'cl1l'rdl Ih,' 1,>lh'\IIIlt' ,i[ua!loos arc thl' l:au,t.' "flhl',
I) PI' nl ,t'1'\ icc t hl:t1
{. Ifl,":T,'d 1'Il'IIlF .\rrangl'llIl'llh
,', Inc\\rn:d \'-lOlml I lata
Problem # I: lne< IITl:d PJp!Jll' \rrllll)2l.'llh'llh
Problem Explanation: I he lil1intl'nli,'nlll iOl.',;r1l.'ll pIPIf1)2 am.ll1geIII t'!\l ::-. h \.tHll11l0n
Ci'lllrihu:'lI 1<. the IJlIbllk.! 1,'\\'1)\1" pI,,j'kJll \,','lll rlie silt, dli hl\ ['I,Ll', :lll.' :h'l ,Ihuy... ,)1 mbhk
dUflTli:' t'\llhlnli.'tron '1 hl'''''' phil' In,lli.dlc' I"hl,l! I.Ip ,\'I\l" ,1 panicllLtI l\lcall\\f1. 1\ .\ up h 1',>1
l,knuf1,rd c"HI'dly \lltll Ih,: pWI'l'fh Il'l." I , \ ht' "''-'fvi\.'l;.'. l'fTi 'r.... l ~VL liT h II' l",1l:1pk. 11 ,111
ddl,lu.:nl It'l..l!h'!1\ t'll' I, llIe' '11,'<.11\ l,knll1icd 1111' 1'1'1'1'.;11\ ",uld l.l!tltlult'h l't'l.<.',\C \\dll'1
tlll"Llgh a 1:ldcllh'! a~'''I.'lal<..d Illll. Ithl11'1'"pcr\>
SOllllioll 11 I: \\ C., 1\ i H I ",'all.' Incnrrl','lh tdt'lI111icd pwpcrt\ hy l'undudlllg u\lllprt'ht'Il'l\ e
011-,,:1<.: llhl'<-,L1lll/l, pI' ,t'iet1l'd pr"I','I1I<.", ,'lI'filmt'r '/'<.'''11111 re~,'nrdl ;lnd l'"mpar;" ill, tll "ther
a.d'dC\.'n\ prop<.:rtl(.'''' Ih p\.'rlpnnll\id tlw,\' Ilhl'l:ctH m" mall\ in~t.l11ces "I 111[, I.ind Ilill he'
dlSl'uh:rl,d ,md Ihc apprupll.!!,: ['-'Im'd\ 1\ I b,: ',l1hil1l11nl III Ihe IkpMtmcnl h'l ,'IHH:,li'.(
; ll:t llli1 I limn er. if the WI" art' t"llled n,; ,lddilhmai relt.'ll\le \1 ill I'I:,ulr I hl'l'et.\rl',
WI' -\ " I !lot r,'celn' ..."mp"J1"HlI'f) 1>1\ such \tC"Wlts
, I
97 of 375
Problem II 2: !;1I..J1:rl,\ 'i.ii j j [1
l'rah/em f,:xjllaf/lltio/l: ! Lq '! [:1\' \." : ! "1 .' ~ \ :'~l,\.. ' !Jlt. :J ri~"
pr,'pnl\ 1, ,dilT uuh1fkel 'i ~nl," I ~\,:, J1 ! j , I
',dH ht.: Vl'n~'l atJtl~ !11!1i.it\.,' ;,';1','1
['iL'kl 1(.~l.atl~~ii t..:~HI t'Il.: ,\ , It
n I \..~ll'l ~'l '>I"JlI. I ",-" ~ t '.. ";, , " :1
'::","_fn;.J qil.:tcr "- j ,!!!It'!'!. !:; "',,,1 leld!l " ; 'I ) "
"" J
. c'. ; j,l II' I rU1l1c ct ldr~'> j. 11. ',I.j ", ;, ill,
'. lIe j \,,:; :il.l
_,'fV 1\ 'If I',jl
""'ol//(U>/I " J: \\ ( \ ,\Iii j ~~' :' r; \1 ~ ; 1 ~ :11 i,1f ,j<. It 11 11.
~ ; Ill~, Ul t 1...-1 IIi; . .\ 'h,t! i,-' ;~dh" ',.:' '.ill1 qil "J,,'I. 'I'\. .ili
j, . l~' 1 1 !1
I I "'HTElUJ) 111<.1.11'" "
i I:, i )~'j',Ul 'Til:!, ~ j I \, ',1.,1' ,I "
f<lrr,,'hl1C' Rt.'t1] ~;dll ~ \I'i", t'"II"ll
int! I kin II"]: ( Ik'l'h \, 1, 1"1
Ilj"jul pH lP'-.'rl '. "'1 ' .111. I ,I
,-u~llqil('r hi: !l\iPI"l !11 111' ; 1 ~ " 1 , II!!\" 1.,!lh ' ~ i
I'r(l/JIem Ii I: 1 I.t' I ! ,.j i I
Proh/em 1:.\plt1llllliOI/: " I' [l i ~('l_ ,I , I i,' :iil'lt.l:"! :. i' 'I
111,::'i :Il~.:tldcd n:pi~".,~"d .j j, ' , , ,. il:
;nh' ;hEl'L'
; L.tp'" ,I ',i ' 1 ,'J
I ,J 111\ "j h)::I1[,llil. jili' ,1i ~' \ tIlt IlL.'! 'I j
!n~\plT~(iJ',,:' l't ,H', il'lt;. .'i. h .,j I n I n ,
I
; n:r'l'll,.'!\_", i !l' 1;11.." rh,ji ! , ' Iii ..
\olmioll rJ I: \\ \ , '" \ ~ 'l'!'L f
krl!!\\tj ",vr\IL<;;, .t', \\...:
't ih...' 1!1C1.!li H"L i l,L.' i..'fl I"
djd!!lL' Pl'f'jll' d :1
ft' ,~" ~ 1.; : I,!i I,.". '.1" !.II i'",' 1 i, I (;1,
t I:. if.
" .1 !jl:l ,I ,
980f375
s:stcm ~(\mpOth:l;ls
" In lh~ ~;],t' ,'1 :.IrlCe-s~ilk in'lallali'\lIs \\;\11 PIC'<;urc ,llarms, ,I 11\1I1,inrrus'.\e
Iwrtablc th'\\l11dcr wili h,: IHill/l:d to \l'flt) 1111,lU!hnri/~'d I1m\
,. (>tht:1 n:k\anl ddUbasc, of IJlh,nnatll'll such ,Is Slate of I {It.'al flrt: U1SIH.mn~
re{'llrds can he ...."mp.lred [<, I kp,ntlll\:m;lI d,lt.1 rq.:,mllllg lire!1l1C hlllin!,s
,I I hc P'P!1it' arran!;'clllt:nt P''''''l:m in am 1'\"".ltH\11 " traced .\nO idel1tlfi",'d I" \lll'
t!ft.~atl'~{ l:'\tt.:n: f\(Y-"Slhk'
D, OnlEH S\STE\1I)EHUEM IES ,\'11) t '\HIU,ED SEH\WES
\ multitude "I' Lllh\r' Illlpad the ahlin\ Itl Iii...: IkpanIllel1t I" bill clln<,:cll: tnI' ib
sen ICt'S ()thl~r than tho".t,: ah.:a:--. prL'\ 1\.'itl:"11: disUl'S<:d, tl]l,.' 1,,11\1\\ mg prohlems 11;,1\ C 11<:...,11
"l1cOlll1ten:d in other utilit\ ';\<;tl'll1'. ('IIKI \1l\hilkd Of 11l1"hllkd US;lgC can hc tf1\' 1~'Slllt ill the
1011<)\10, mg ,ituatl> l!1S
" hUHr...,,'l '\c"O,11\1 1);1\;1
" \buse <Ii SuhUlL'll'f \lll'\\,ll1cCS
., I 'l\kl'HI\\n \'Ll~i,llnU:--.
Problem # I.- IIH:oITerl '\CC"ULI I l,H"
/'roehm. E:r:plt1ll1llioll'- \n l'\,tmpk ,'11111" ':l\(' lit prnhlcT11 I' ,I" j"lh,\\S \ hllildll1g I'
scncd h\ an Ullll1ckl'l:d !trdllllC. I IUllL'\ cr Ihl I u"t"lIl...-r Intol'111'.lliolt SY'\('Tll has nn rlc'md '.'1'
thl~ dilld I ht'fd(\r<:, the I kl'artml,.'!11 lfHl\ he i'''lng rl'\<nUl.' heeH!',c ul incurrlCl:: a\.'l:mml data
SOlllliOlI # I: Standard opt'ratln" 11l\\c",'durc ulilitnl h\ \\( -\ \ 1,1 Its tidd 1\~",~MCh kdlnl\pJc',
I', I" \cnt\ ,111 cxislin!, aen'unl d.na ;JLlI1,ll 1'1"I'crt' i.llnti;:ur:Hi,'lb 11\ thai all alv'llnl
date\ h \ clllied 1\ nh thL' rh\,i,'al [l,,'pat\ u'lItigUT,tlH\n~. dl"er...'pancl''', ,n l' :\(,kd ,md
lilmmil!liL'.lkJ hI tlle lkpartlllClll f\\ \\a\ 111,11 ..rm,,1 \\llrk {)rdl'l'
Problt'lll # 2,' \hl1"C <,rSuhn1<.'IL'I' ..\I!.'\\all"'l",
I'rob/em E\'plt1ltlllioll.' Suhmdcr', .11 1"\1 n,'dit, I. II' ',-,\ ~L"h..'\\ ah.T dElr~...,~ due td
n"ll.rdmn<:d \1 at<:1' h' tl1<' ,<alll un '" 'okn SuhnH't<.'h I,', .,uch l""'S ;IS tnlgatl',1l1. I'I"C\:""'S ,1l1d
..."oI.IIH h\ller' 1'1'0' idc n:a,,\nahk U'<\f.... d\:dih 10 end U'l'1'~ I {o\\l\ el. :I 111e\ .Ire lll'f proper!:
11lswlleJ, ...'.'nrtgured ,md l11unillllcd the: can hc ahlh~'l; I h..., nd n:..;uh 111' 'lh:h ,itualll11h i, thm
I h.: Ikp,trlIlH:nt ma\ n,it rce...' I \ t: 1hl' ,tPPll'l'rliltc n:m um:ral1nu lor \\',bt<'\\ ,ttCI ~.:r\ Ice..;
,\'olutiml I; :!.- \\( .\ \\t!lllTllknakc.1 ~lIllj\ lit' illl J"nu"Il Submcler ,\....e"l1lH biI!Hif!~ \\ithin1hc
( ustOlncf Inturm,lllun 's\~tt'm \11 'liCit pH'pertl\:" \\i11 h,~ r~'Sl..'.lr....hnj hi dl..'l<:rnnn..: Ihl.' \illtdil:
"t thl's<, er<:,lih \\i1h IC';P<,'CI. I" ,1<:<.11' l,tiUJt,l\lillis, .tnt.! Ilk' apl'fnpridk'l1C"\ "I' thns..' ''':l'punr,
tl'''-.l'~\'int-: '-UI,."11 l:fi.:dt!,
I'rob/em 11 3: Unknll\111 '\l'l,:n,J1l1.
, ,
990f375
I'rohll'ttI LxplollllflOII: \; l,j'j11 ;;1 ,1'._
,FI1I\.\,ll(!q:~, ,if i:\!"Unl.. " 'i ,;l, "
"
" I l if 1....1. i ,I;, -. \ It;\ II 'II;. i^:ll
n ~,;.', lit 11 <: hn,'I; 11IdlL \ I '\ :;!: ;\ hi 'I" \:11\.',__
:h.\,llldil Ic'n'\ ,! 1.,"-1 .. i 1 ! i " ~' I " ' \ ~ i :1' Il'l,,,
ii ,\, hilt ' \' 11! ~ 11\.1\ . I; ~"
Solurioll ;r i: "'-L.HhLn\j 1. TK'! ell! :1:' f'llll \,'\11,1 I, I, , \\ I; \ 1:1,'111 , k
.hj!dlt:t'il r'rl'{1,,-'!111.:" \~,jl{l(' ',~' k'{ !t" l \\ (
Iltill/l, j'adl",dl '11
(,'J.1rnr'Ulcl hnlli1lih: ( l:,;llljtil.': i'd(!l":nll1.ii1n '" ~1l. " l'111 i.. ( ~
( IJltiJtHHllt:allun hl~I\\Ct'n {,flii.\. \,.1.;1': ,ud j~h'],: p\.,~"ill;til iJ. ( \ 11 1 ~
,1I.l! ,1\_ ,-'llt f11'i lP('f"11l.~' \\ I: h. ill.!" L'd n ';'
1000f375
Section 8. Authorized Negotiator
Slt'\ ell IlooPl'r. l.j,~ner;l1 \hmagcf is llllthnrtJed 1., nepnWHc cllntract I,'tms and rcnder hinding
ck,'l sinns 01 cnntracl nldtl,"rS
Miscellaneous
I"'Sl."RANCf~ CO'\ilPLI'\NC'E S rAn:ME1\T
Wl' \ ha~ 1,'\ h.'\H'd tho.: hl',urantc :cquin:mcr'I' .'1 :1m RI P as d'-",\.'rih....J in ,\pl'....ndl\ A c\l1J
\\it! o.:ornply \\lth co\'....1'ag,. as ,p<'cified SI1\'\1ld \\'( \ he ;;ckdCd I" perl('rm this P'""tet! (lIf the
( it) "Pl'rnpnak ( cndiC:clle-. o! h"UrantT n.II1IHlI,! the \ it\ a, addilwnal insured "11 aill',diti<',
l",n~pl \\'.)r\...cr", (', 'rnpcns.lll' ,n \ Cc"rlllicatl' \\ III I'., turtmlwd tll the ( 'It\ P[!"f t,l
cnmnn:T1lcmcnl "I \\, Ifk
EQh\L EMPLOYi\lENT (WI.OIHTNITY
iSl \\ all.'f ('(lmpam i.. ;m Fqual I-.1nl'l")111<:nl ()l'plll1lmlty ,'mplny,"!' .\1, ie; ;;taled III lh,"
IkdM,llion ot Policy "f Ihc Comp,my ',\rlir1l1,\1 i\, :\dl\1l\ Pbn: '"1"1 Warn ('umpam afHrm'
It> l'ofllmltmcnllO tht' submnlal .ot .111 ,\Hirmall\C '\,'Iion PLm lortht, purp"..\." "f maintamillg
l:qual cll1pl"ynwnt and prUlllotl.llldl "PI','flull1t\ tur .ill p~'rS\llb \\ ilh panit'ulaf l'mpha;;I" un Ih,'
min'lrit) ;lnd \\om,'n wor\..-Il'[d' pupulattulI I his ..lal<:Tn,'llt Joes l\\It 1,lll1r1;- Idleet :1
( ompan: position Of posture I'n the Issue, [-llll I'" PUI 1I1 pra<:tict', as (\lnslSt,'nll) c\ !,knccd by
lh<.' ( 'nmp:lI1: '., Fn) n.:pnrl
, ,
101 of375
II 1,1 " I " I \, l!
1 !l.' iil ( 11 ': I Ii I "
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! 1,'1 ,IP' \\;jrh rCrl\);I~lc 11, 1\! I ':' -,;:1 ;\ , i ~
\\ :tko. iI l\'_vllrd.H'jl.:~' i,\Ttf' liJi..: r.l'i!\ itlll" h, ~ " f II
, , ", ,!II \". j\,:...L-"l fl"\ ,'HI ,,-' II If I 1:.. r f \ ~ ", 1'1'"
! I if 1~ It..' ;l'tHT'\ j"-,I,. ii II' I{ i I' fill l .}....,vi.l ;l ... \'.:"'\::1 t']
""'I,thh Inunl ~CU.:t\ I" II ( Ii\ \'1 ,,'I ,,\1...\1 "l'cf' 111 ! !~ 1\, ,. (, I r l--~_ 1, , i ~_ : i,
LJki....lt nl! Ii! unhdl:..:d II! " J'Ilkd ,i,l", Uilj , \ ; 1 "\t,, ,I, ,j ~
lnl !Udll1 n::ffoll;h:t'\t' 1.1\lh'\ j"'f1', 'n,hh' ,J, ,I!\ ' il: I"
1 fHI, 'PI hd,:1 !. f~. ~"pi In:-,: hIt' " " ,III ';.1 ,Iti. , \ 1'1, , ;
it '<\l,'l~, rL'(t."""'lt;Hc,lIHJl,,k'l II' lei I' "Il: I I, . -, .II!'!
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I 02 of 375
Mall To. .
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..l~'r' '! i rl~~ '......H:",x;., Clly of Lake Wales '~'"
l\th F.,;rr~'a:;;;'ir>(.J ;~i.;;f":t:~ VENDOR APPLlCA liON ( )
:,l U')'i '~,I/{ ,. !
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i irK- '::1:;j.,f+ '}! rll)nG~1 1.'1 "f; , .'
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~ yflP ,), [ ")I tJdLilat-<'")
')rJ". .dl ,ci ~,'r';"l:~.' ;""!~ ll,o:r'~ <;1"', if rj"'hl"l ,":"'d'I' i (>', ~'. 11
IY' ;'~!\')r;~:hil 3th] l,q;Jt" f"-;, '<-IW" d Jh. '-',ih' ,; T~x.~~
~.r;l' ;"1:;1'1 ',.'tt.,kr'iZU!i''j f ~I!I';'" J .':.W
in~l>-:,pl,-!r ;j~!f'!j't ~/w,tl:<l i~ :, "d:)~,1:~1-", 't'f\;r:,'''' C'I ~I'.';~ '", r rrf~'...t"MA'h,r,!!, ;5~';-Ya.c'>,~. ,c"..',., "Y"'lj;4~:,
MJ\p ,:Iffl,"~ ~"lV'wl I ly l"iih
Ril~,l')~'"'''' Fnt"'f;Jf'''l-c
.H.1)! \.,p-,j,Jlt:" IA;)l i F~r"d,*, ; r:LJ " I 'A,jl:j.." I '\rn~ . :;i') irhk.. ,t..j~".ial' \d~'~~ '.'S[:"il'W: 'f'Jl
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CITY OF LAKE WALES RFP REGISTRATION FORM
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