R11-002
II I
1 RESOLUTION NO. Rll- CX::>~
2
3 A RESOLUTION OF THE CITY COMMISSION OF THE
4 CITY OF BOYNTON BEACH, FLORIDA, APPROVING
5 AND AUTHORIZING THE CITY MANAGER TO
6 ENTER INTO A MAINTENANCE AGREEMENT WITH
7 DSS CORPORATION, A SOLE SOURCE PROVIDER,
8 FOR FIVE YEARS FOR A TOTAL OF $36,860; AND
9 PROVIDING AN EFFECTIVE DATE.
10
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12 WHEREAS, the Communication Section (911 Dispatch Center) operates under the
13 current E911 system providing the citizens the ability to place emergency calls for Police
14 and/or Fire Rescue assistance; and
15 WHEREAS, a component of the E911 system is a recording console the record all
16 voice transmissions coming into the center which is required by law and accreditation
17 standards to be maintained in order to immediately play-back radio or telephone voice
18 transmissions; and
19 WHEREAS, pursuant to City of Boynton Beach Code Section 2-56.1 (d), this
20 procurement is exempt from the bid requirements as a sole source purchase; and
21 WHEREAS, the City Commission of the City of Boynton Beach, upon
22 recommendation of staff, deems it to be in the best interests of the citizens and residents of
23 the City of Boynton Beach, to approve the Maintenance Agreement with DSS Corporation, a
24 sole source provider, for a period of five (5) years in the total amount of $36,860 and to
25 authorize the City Manager to execute the Maintenance Agreement with DSS Corporation for
26 maintenance of the Communications Department recording equipment with the next
27 generation 911 (NG911) system and software.
28 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
29 THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
S:\CA\RESO\Agreements\Reso - Sole Source Purchase DSS Corp (Police Communication).doc
I
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1 Section 1. The foregoing "WHEREAS" clauses are true and correct and hereby
2 atified and confirmed by the City Commission.
3 Section 2. The City Commission of the City of Boynton Beach, Florida does
4 ereby approve the Maintenance Agreement with DSS Corporation, a sole source provider,
5 or a period of five (5) years for a total expenditure of $36,860.
6 Section 3. The City Manager IS authorized to execute the Maintenance
7 greement with DSS Corporation for maintenance of the Communications Department
8 ecording equipment with the next generation 911 (NG911) system and software.
9 Section 4. This Resolution shall become effective immediately upon passage.
~
10 PASSED AND ADOPTED this ~ day of January, 2011.
11
12 CITY7 OF BOYNTON BEACH, FLORIDA
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~ 1831 J W. Ten Mile Rood, Svite 200
e ~,~.~. ~~.~'p.~,"~TI~.~ Southfield, MI 48075
Telephone. 866.377.2677
Fo", 248.569.6567
11/30/2010 R 11 -COB..
Lt. Grant Lanier
City of Boynton Beach Police
RE: Pgrtnership Opportunity/ Soles Value ProposJtfon from DSS Corporation
Dear Lt. Lanier,
DSS Corporation has been in business for over 30 years and Is a Next Generation 9-1-1 Software Manufacturer.
We are US based, with no overseas development. We are 9-1-1 and Call Center Communications Capture
specialists. www.disoatchimDrovement.com/911.aSDx In today's fast-paced emergency services environment,
Improved quality of service, response time optimization and turnover reduction are crucial for successful dispatch
operations and 911 consequence management. Through a proven program to help emergency centers improve
dispatch operations and reduce turnover, DSS Corporation has developed a proven methOdology that can be
tailored to meet a client's needs. Currently there are 5 major issues impacting improved dIspatch operations. They
are as follows:
1. Lack of a 360. communication capture method within the Emergency Center
2. lack of an efficient way to identify dispatcher weaknesses as well as dispatcher motivation and
retention
3. No metrics set up to measure quality of service and response times within the dispatch center
4. Reliance on Outdated Legacy Solutions - Is your current PSAP recording solution ready for Next
Generation 911? {NG911)
S. No easy way to share communications with the Prosecutors to improve victim advocacy and
offender accountability
Due to today's increased competitive environment and increased staff costs, emergency center leaders need to
implement proactive business programs that help them improve quality of service, minimize response tlme and
reduce turnover. As dispatch improvement specialists, we work with emergency center leaders to maximize quality
of service and reduce dispatcher turnover. Through our premeditated approach, we increase citizen satisfaction,
reduce costs and ma,nage risks. We tailor specific programs that address each of the 5 issues above. We also
ensure that you'll be ready for tomorrow with NG911 features today. Text messaging, streaming video and
Vehicular Emergency Data Set capture will be critical components of tomorrow's PSAP. Our R&D stays ahead of the
curve so you can concentrate on today's tasks, and trust that you'll be covered tomorrow.
DSS is the manufacturer of the NG 9-1-1 Software platform Equature. As the manufacturer of the software, we are
also the only provider of this solution.
Some highlights of the platform and our partnerships:
. Visual Mapping - In English this means you can map your 911 calls and see exactly where they came from
and you can do this from any search over any time period. This helps for proactive patrolling.
. Next Generation 911 Capture - This means you do NOT have to buy a new system when your center has
to accept other types of emergency communications like {Email, Chat, SMS, MMS, NG9-1-1
communications). We are the only one who has done this on the market today and the only provider.
. Redaction and Notes Package - Redaction is a new technology that allows the administrator of the system
the ability to redact or "beep tone" out any personal or privileged information when creating a copy of
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~ 18311 W. Tef'! MI'- Road, Svi'. 200
e p.,~.~. ,~.O~.~,~~,n~.~ Southfl.ld, MI 48075
Te'-phone, 866.377.2677
Fax, 248.569.6567
(Redaction and Notes Continued) the call due to a FOIA or other request for review. Notes are the ability
to place a note or tag for a call. This visual reminder is a way to easily go to the exact spot of the call at a
later date.
. Speech Analytlcs / Word & Phrase Search - This module allows for 100% search capabilities of the
recordings. Currently without this module agencies are only able to search on 3% of the call information
like Time/Oate, Phone Number, ANI/All and position. This is used for several things including training for
dispatch improvement and citizen satisfaction. Please see h~tp:JJwww.soeeehanalvtics.netJPSAP.aspx
(Optional Feature).
. NG 9-1-1 NENA Partner www.disoatchimorovement.com
Other organizations that have purchased the DSS Equature platform as a sole source agreement:
. Hardy County Communications, West Virginia - Tammy Gilhuys - (304) 530-0291
. Louisville County, Ohio - Chief Andy Turowski (330)-875-2871
. Franklin County, Virginia - Mickey Futrell: (757)-562-8696
DSS looks to enter Into partnership with the City of Boynton Beach Police. We appreciate the opportunity and
pledge our best In servicing and supporting the Equature product for your center. In fact, we are so confident In
our software platform we offer a 100% money back guarantee.
Sincerely yours,
Kevin Freckleton
DSS Corporation
NG 9-l-1lndustry Specialist
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~ 18311 W. Ten Mile Rood, Suite 200
CI ~.~~. ~~lP.~,"~ U~.~ Southfield, MI 48075
Telephone. 866.377.2677
HIBIT A fDIC, 248..569.6567
PROPOSAL 09-03-10 - 5
Lt. Grant lanier Prepared by: Kevin Freckleton
City of Boynton Beach Police DSS Corporation
954-234-5077
11-30-10
Description: To provide total recording of 48 analog audio Input channels with email and SMS/MMS
capture at 6 positions in an Equature Digital Voice/Data Recording Solution to replace the existing
Audlolog logging recorder. Unlimited dispatcher Instant recall application included with auto refresh
depth queue. Unlimited network access for data retrieval. On-site installation and training to be
performed by DSS Corp, personnel.
Components:
48 - EQTROO1, Voice Recording Port LiCenses
2 - EQLDA24, Twenty four channel analog card
6 - EQEOOl, Email Capture License per user
6 - EQCOOl, SMS/MMS capture (text, pies and vids)
1 - EQDSS4U, Server with 90,000 hours of storage
1 - Microsoft Windows 7 Pro. OS license package
1 - M;crosoft SQL 2006 Express database
1 - EQAISRAIDl, dual 500GB SATA mirrored hard drives
1 - EQRAM, 4GB DDR2 RAM
1 - EQDPS500, 500W dual hot swappable power supplies
1 - Unlimited User Access for Scenario Reconstruction, Enterprise Search, Live recall and Dashboard
1 - Installation and Training on slte- TBD
1 - One full year warranty included
1 - Shipping FOB DestInation.
Five Year Preferred Partner Proaram: Offer includes upgrade to a new DSS Equature Recording
solution with a 5 years fixed rate maintenance agreement which includes all update with the trade-in of
the existing Audiolog recording equipment.
I: Investment equals $7,760 per year for 5 years paid annually.
1I: 5 years maintenance, paid up-front, for addItional 5% discount $7,760 x 5 = $38,800 less 5% =
$36,860.
Onetime installation and trainIng service fee of $2,400 will apply. WaiVed if order received by 1/8/11.
Terms - Purchase order with first year maintenance plus installation cost required for order. Full payment
to be net 30 upon installation of system. Delivery to be 30 days ARO.
Installation Note: Customer to provide all power, network, and volce inputs, identified and tenninated,
within 6 feet of the server's physical location, whether rack mount or table top.
Proposal Acceptance ..A.- . l/!.l~. kLJ~~
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~ DSS Corp. Agent . Date
APPROVED AS TO FORM:
,.....
CITY ATTORNEY
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Southfi.ld, MI 48075
Telephone. 866.377.2677
Fall' 248.569.6567
MAINTENANCE AGREEMENT
CUSTOMER NAME: City of Boynton Beach Police
ADDRESS: 100 E. Boynton Beach Blvd.
CITY /SfATE/ZIP: Boynton Beach, FL 33435
ATTN: Lieutenant Grant lanier
DSS Corporation (hereunder referred to as "PROVIDER"), upon acceptance of this Agreement by an
authorized officer of its corporation, agrees to furnish to the above-designated entity (hereinafter referred
to as "CUSTOMER'1 under the terms and conditions contained herein, maintenance and service on the
listed equipment.
t. TERMS OF AGREEMENT
This agreement between PROVIDER and CUSTOMER shall remafn In force for an initial
period of Five (5) years (1/8/2011-1/7/2016). The Maintenance Agreement shall be
automatically renewed, after the initial term in one (1) year Increments. Details of the
equipment serviced and special terms are outlined in Exhibit A.
U. MAINTENANCEAGREEMENTCHARGE
a. This Maintenance Agreement charge is payable annually in advance at the beginning of
each term. The Agreement price shall remain fixed for the fIVe year period.
b. Charges include unlimited calls, 24 ')(7/ 4 hour response time, software updates, desktop
streaming, all parts and labor not exduded in section c or d.
c. Charges do not include consumable, expendable, supply items, such as, CD disks, or
External Archive Drives. The use of supplies other than those recommended by
PROVIDER may cause adverse equipment performance. Maintenance required to correct
inadequate performance or equipment malfunctions caused by Inferior supplies shall be
charged to the CUSTOMER at the current hourly maintenance rates.
d. Charges do not include labor costs, installation charges, or equipment costs associated
with system upgrades or changes to the PROVIDER configured system recommended or
mandated by either party. Changes to the PROVIDER configured systems made by the
CUSTOMER or third parties not authorized causing malfunction will be fIXed by
PROVlOER on a time and matetlal basis.
e. All invoices are due and payable upon receipt
f. The PROVIDER Is not responSible for data loss due to corruption, user error, computer
error, computer failure, provider error, and power surges. 1lle PROVIDER can recover
data at a cost to the CUSTOMER.
g. The PROVIDER is not responsible for Microsoft Windows hot fixes, updates, and servIce
packs. The PROVIDER Is not responsible for anti-virus, anti-malware, and anti-spyware
software. If the CUSTOMER encounters a virus the PROVIDER may assist at a cost and
at the PROVIDERS discretion.
h. 055 Corporation hokls title to equipment until 5 years worth payments have been
received.
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e ~,~.~. ~ .~.~'p.~,"~.n...~ 18311 W. Ten Mile Rood, Suite 200
Southfleld, MI 48075
Telephone. 866.377.2677
Fo", 248.569.6567
nl. MAINTENANCE OF EQUIPMENT
a. PROVIDER shall provide service on equipment covered by Maintenance Agreement 204
hours per day, seven days per week wIth a four hour response time.
b. Upon notification of an equipment malfunction from the CUSTOMER, PROVIDER will
assign a service technician to make necessary repairs. The customer shall permit the
service technician free access to the equipment while making the repair, including
relevant passwords.
c. Maintenance required due to fault of negligence of the CUSTOMER shall be charged at
the current hourly rates.
d. Preventative maintenance shall be performed on a scheduled basis according to data
processing volume.
e. Software updates and enhancements will be made available from time to time free of
charge.
IV. EXCUSABLE DELAYS
PROVIDER shall not be liable or deemed ;n default for any delay or failure In performance
under this Agreement or Interruption of service resulting directly from acts of God, acts
of government, war or national emergence, acddent, fires, riots, strikes, labor disputes,
action or inaction where action is required by the CUSTOMER, damage to or delay of
equipment In route, or for any indirect or consequential damage for any delay or failure
or pelfonnance under this Agreement.
V. DEFAULT
In the event CUSTOMER fails to make the maintenance payment as herein provided or
fails to observe or perform any term or conditions hereof, and such default shall continue
for a period of twenty (20) days after PROVIDER shall have given written notice thereof,
then PROVIDER may, at its option, and in addition and without prejudice to any other
remedies, declare the entire amount of unpaid charges Immediately due and payable,
and/or terminate this Agreement_
VI. TRANSFER OF MAINTENANCE SERVICE
In the event that CUSTOMER relocates the equipment from the site shown herein, it shall
be at the sole option of the PROVIDER to continue to proVide maintenance under this
Agreement, and this may result In additional cost to CUSTOMER. CUSTOMER should
arrange for continuing maintenance with PROVIDER prior to relocation of equipment.
VII. ASSIGNMENT
This Agreement may not be assigned, transferred, sublet, or pledged by the CUSTOMER
without prior written consent of an authorized officer of the PROVIDER Corporation.
However, this agreement may be assigned to an entity controlling, controlled by, or
under common control with customer or any successor by merger.
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~ 18311 W. Ten Mile Road, Suite 200
48 U~. ~~JP.~,~~.m.~ Southfield, MI 48075
Telephone, 866.377.2677
Fo", 248.569.6567
VIII. GOVERNING LAWS
This Agreement shall be governed by and construed in accordance with the laws of the
State of Florida.
IX. SURVIVAL OF OBUCATIONS
All obligatiOns aa::rued but unfulfilled prior to expiration or termination of this Agreement
shall survive.
X. ENTIRE AGREEMENT
This document and the documents Incorporated herein constitute the entire Agreement
between the OJSTOMER and PROVIDER. This Agreement supersedes any prior
proposals, agreements, commitments, or representations of any kind, whether oral or
written, with respect to PROVIDER service. The PROVIDER has the right to modify this
agreement at anytime with or without notice.
CONTRACT DATE:
EQUIPMENT:
SERIAL NUMBER:
PROVIDER Acceptance:
Print Name: Gloria Kaminski
Title: OIfIceAdmlnl~
Date: )-J() -/1
Signature: rJift/~ .
CUSTOMER Acceptance:
Print Name: ~. lo."e...t"r~e~
Title: ~ co.:k ~("
Date:
Signature: ' ~~\~ ~
tI..k. ~~
v
APPRovED ~ TO FORM:
~ ClTY AnORI'4EY
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The City of Boynton Beach
City Clerk's Office
100 e BOYNTON BEACH BLVD
BOYNTON BEACH FL 33435
(561) 742-6060
FAX: (561) 742-6090
e-mail: prainltoj@bbfl.us
www.boynton-beac:h.org
January 6, 2011
Gloria Kay
DSS Corporation
18311 W. 10 Mile Rd, Ste 200
Southfield, MI 48075
Re: PartnershiD ODoortunitv
Dear Ms. Kay:
Attached for your signature is the agreement mentioned that was passed by City
Commission on January 4, 2011. Once the agreement has been signed please return
the original to us for our Central File.
If I can be of any additional service, please do not hesitate to contact me.
Very truly yours,
CITY OF BOYNTON BEACH
Yn.P~
~ralnlto, MMC
City Cieri<
Attachment
(Agreement)
CC: Lt Grant Lanier
Central Files
S:\CC\WP\AFTER COMMlSSION\Other Tr~nsmlttall..etm5 After Commisslon\2010\Rl1-l){l2 DSS CoprlItlon.doc
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Dawn K. Roberts
CR2E022 (01-07) Secretary of State
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