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R94-99 RESOLUTION NO. R94-~'? A RESOLUTION OF THE CITY COMMISSION OF THE CITY OF BOYNTON BEACH, FLORIDA, APPROVING JOB DESCRIPTIONS AND PAY GRADES FOR THE FOLLOWING POSITIONS: UTILITY CUSTOMER SERVICE SUPERVISOR, CHIEF OPERATOR OF PUBLIC WATER OPERATIONS, AND PERSONNEL ANALYST AS SET FORTH IN COMPOSITE EXHIBIT "A" ATTACHED HERETO; AND PROVIDING AN EFFECTIVE DATE. WHEREAS, the City COmmission of the City of Boynton Beach, Florida deems it to be in the best interests of the citizens and residents of the City to add the following job descriptions and pay grades to the pay plan for fiscal year 1993/94: Utility Customer Servic~ Supervisor is a title change only from Supervisor of Meter Reading Services, no grade change; Chief Operator of Public Water Operation is a title change only from Assistant Supervisor of Public Water Operations, no grade change; Personnel Analyst, Grade 25. NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF BOYNTON BEACH, FLORIDA, THAT: Section 1. The City Commission of the City of Boynton Beach, Florida does hereby approve the following job descriptions and pay grades and authorizes the same to be added to the pay plan for fiscal year 1993/94: Utility Customer Service Supervisor is a title change only from Supervisor of Meter Reading Services, no grade change; Chief Operator of Public Water Operation is a title change only from Assistant Supervisor of Public Water Operations, no grade change; Personnel Analyst, Grade 25., which descriptions are attached hereto as composite Exhibit "A". Section 2. This Resolution shall become effective immediately upon passage. PASSED AND ADOPTED this ~' day of June, 1994. CITY OF BOYNTON BEACH, FLORIDA ATTEST: CityUClerk Mayor Com~~ c:Desc. Job Per,5/13/94 6/2/94 0440 PERSONNEL ANALYST Nature of Work: This is technical work in the administration of testing and recruiting activities conducted by the Personnel Department. Work requires a degree of independent judgment within established guidelines and existing rules and regulations. General supervision is received from the Personnel Director or designee who reviews work through conferences, reports, and results obtained. Task Statement(s): Note: These examples are intended only as illustrations of the various types of work performed in this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or-a logical assignment for this position. Coordinates availability of positions and completeness of forms with executive management personnel for approval to fill the specified positions. Prepares paperwork for internal positions available, salary range, closing dates. and external dissemination showing duties and/or qualificationS, and Prepares and places classified advertisements for employment in area newspapers and national periodicals. Reviews applications/resumes and determines which will be forwarded for department screening. Develops and/or administers written and practical tests for a variety of positions. Grades tests and notifies requesting department of results. Develops and/or assists in the development of assessment center processes. May act as the facilitator of an assessment center or participate as an assessor. May be required to compile assessment results. May assist d~tments in the screening and interviewing of applicants for employment o~promotional opportunities. Interprets personnel policies and procedures. Maintains records relating to the status of vacant positions and of the names and entry dates of the individuals selected. Prepares 'correspondence and reports relating to testing and recruiting. Prepares special reports and/or reports as directed. Page 1 of 4 PERSONNEL ANALYST Coordinates temporary employment service needs between requesting department and contracted employment agency. Reviews and processes associated paperwork. Conducts and responds to sur~eys with other municipalities to establish statutes on wages and benefits. Conducts performance appraisal evaluations. Knowledge of the principles and Practices of personnel administration, particularly as they relate to recruitment and test development ~d validation techniques. Some knowledge of basic statistical collecting data. concepts and methods used Knowledge of governmental organization and type of content of a variety of positions found in public organization. Ability to conduct assessments and to secure complete and adequate information from personal interviews. Ability to communicate clearly and concisely, orally and in writing. Ability to establish and maintain effective working relationsh~ips as necessitated by work assignments. Education and Job Related Experience: High School Diploma/GED and preferably a Bachelor's Degree from an accredited college or university with major course work in Personnel Management, Public or Business Administration or related field and over three years up to and including five years of experience in Person~ Management at the paraprofessional or professional level; or ~ ' equivalent combination, of related training and experience: Minimum Reasoning ability usually associated with this classification: Ability to principles of rational systems (example: bookkeeping, insurance etc.) to solve practical problems and deal with a variety of~CQncrete variables in situations where only limited standardizat~6n exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Minimum Math ability usually associated with_t'his classification: Ability to add, subtract, multiply, and divide all units of measure; to perform the four operations with like or common decimal-fractions; to perform arithmetic operations involving all American monetary units. Page 2 of 4 PERSONNEL ANALYST Computer ability: must be able to correctly read and interpret and use technical programs on the P.C. or mainframe and type a minimum of 45 wpm. Minimum Language ability usually associated with this classification: Read: Ability to read novels, poems, newspapers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Write: Ability to prepare business letters, expositions, summaries, and reports, using prescribed format and conforming to all ru~es of punctuation, grammar, diction, and style. Speak: Ability to participate 'in panel discussions, dramatizations, and debates; to speak extemporaneously on a variety of subjects. Training: Amount of training, either 'on-the-job or formal education, usually associated with this occupation in addition to the Reasoning, Math and Language abilities detailed above: Over 1 year. Physical Demands: Degree of Physical Demands classification: (Strength) usually associated with this Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantlyto lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. This position at times may require walking or standing to a significant degree. Type of Physical Demands usually associated with this classification: Reaching, H~ling, Fingering: (Reaching - Extending the hand(s) and arm(s) in an~id/rection). (Handling - Seizing, holding, grasping, turning, or otherwi~ ~orking with hand or hands, fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily, rather than with whole hand or arm as in handling). Talking, Hearing, Seeing:~ (Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear). (Seeing - The ability to perceive the nature of objects by the eye). Page 3 of 4 PERSONNEL ANALYST Environmental Conditions: Physical Surrounding usually associated with classification: The Worker is Subject to Insfde Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes. Machines, Tools, Equipment, and Work Aids which may be representative, but not all inclusive, of those commonly associated with this type of work: Typewriter, Computer, Entry Books, File Cabinets, Telephone, Fax Machi~ Copy Machine, Sate Statute, City Ordinances/Resolutions, Etc. Page 4 of 4 1388 CHIEF OPERATOR OF PUBLIC WATER OPERATIONS Nature of Work: This is skilled supervisory work in t~? operation of a water treatment plant. An employee in this class Ks responsible for the safe, economical operation of the water treatment system. The employee supervises the work of treatment and plant personnel, maintains a constant check on the water treatment and pump processes, and personally performs more difficult operational. Employees in this class are required to schedule the operational duties for the water treatment plant. Work is performed under the general, supervision of a Deputy Utility Director or designee and reviewed through discussions with the employee and examination of plant records and reports. However, the employee is required to exercise independent judgement and initiative in the proper operation of the plant. Employee in this position must possess a Class ,A" Water Treatment Plant Operator Certificate. Task Statement(s): Note: These examples are intended only as illustrations of the various types of work performed in this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment for this position. %Defines areas of responsibility and operating procedures. Plans, prioritizes workload, schedules and assigns work activities- to accomplish goals and objectives; coordinates staff and equipment to facilitate work completion. Assists in the preparation of the annual budget. Reviews all test results on water samples in accordance with state and local regulatory agencies. Inspects w~er plant installations and directs or takes corrective action 1 functions; reviews plant log records, gauges, meters~ & measuring devices to ensure proper operation of the trE plant. Requisitions materials for operating personnel; distributes supplies to appropriate personnel. .. Implements procedures fb facilitate preventative maintenance. Submits progress reports monthly or as required. Conducts on-the-job training for employees; monitors employee performance to determine effectiveness. Follows all safety rules and regulations of the department/City. Establishes and maintains an effective working relationship with othe~ emp~ creates a po on In dealing with the general public. Develops a work climate conducive to subordinates' productivity; del communication, .provides prop equipment an. and provides leadership in resolving ems In: e work areas to prevent accidents; ensures proper safety is used. Establishes/enforces policies & procedures for assigned area; complies with established policies and procedures of the department and city. Makes appropriate decisions and reacts with good judgement in changing situations or under pressure. Maintains certification and demonstrates proficiency in specialized areas necessary for current assignment. ~Accepts work assignments willingly; accoml~lishes work without close ,supervision. Education and Job Related Experience: High School Diploma/GED and Some College Education (some college, but not a four year college degree), and over five years job related experience, or any equivalent combination that meet the' following minimtun ability: Must possess Certification. Minimum. clas.~ Class "A" Water Treatment Plant Operator ability usually associated with this Ability to apply principles of rational systems (examples: pumps, chemical treatment basins or membrane softening, chemical feed equipment, etc.) to solve practical problems and deal with a variety of concrete v~riables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Minimum Math ability usually associated with this classification: Ability to compute discount and interest; ratio, proportion, and percentage; to calculate surfaces, volume, weights, and measures. Using /Llgebra: To calculate variables and formulas; monomials and polynomials; ratio and proportion variables; and square roots and radicals. Using Geometry: To calculate plane and solid figures; circumference, area and volume; to understand kinds of angles, and properties of pairs of angles. Minimum Language classification: ability usually associated with this Read: Ability to read and understand a variety of novels, magazines, atlases, and encyclopedias; to read safety rules, instructions in the use and maintenance of shop tools and equipment, and methods and procedures in mechanical drawing and layout work. Write: Ability to write reports and essays with proper format, punctuation, spelling, and ~rammar, using all parts of speech. Speak: Ability to speak before others with poise, voice control, and confidence, using correct English and well modulated voice. }Training: Amount of training, either on-the-job or formal education, usually associated with this occupation in addition to the Reasoning, Math and Language abilities detailed above: Over 3 years. Physical Demands Degree of Physical Demands (Strength) usually associated with this classifi~lon: Medium Exerting up to 50 pounds of force occasionally, and/or up to' 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. This position at times may require walking,~Ssitting, or standing to a significant degree. Type of Physical Demands usually associated with this classification: Reaching, Handling, Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands, fingering~ not involved). (Fingering - Picking, pinching, or otherwise working with hand or hands {fingering not involved})~ Climbing and/or (Climbing -ascending. or~ descending ladders, stairs, r:amps, poles and the like,i using feet and legs and/or hands and arms). equil o! or main~ .ning body equilibrium wh Stooping, Kneeling, Crouching: (Stooping- Bending. body downward and forward by bending spine at waist). (Kneeling - Bending legs at knees to come to rest on knee or knees). (Crouching - Bending body downwards and forward by bending legs and spine)i. Talking, Hearing, Seeing: (Talking - exchanging id:eas~ by means of spoken word). (Hearing - Perlc~ of sounds by ear). (Seeing - The ability to perceive the nature o.f objects by the eye). Color Vision: colors). (Color Vision - Ability to identify and distinguish Driving: (Driving - Must be able to operate a motor vehicle and ~ossess the appropriate, valid Florida Driver's License). Environmental Conditions Physical Surrounding usually associated with classification: The Worker is Subject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes. Hazards: At tJ~nes the worker is exposed to chemicals and excessive noise. Ma( Tools, Equipment, and Work Aids which may be re~ but not all inclusive, of those commonly associated with thistype of work. Computer, Calculator, Telephone, Pen/Pencil, Copy Machine, Radio, Motors and Engines (Diesel, Gasoline, L-P Gas and Electric), Hydraulic Pumps, PneumO-tic Pumps, Air Compressors, Alarm Systems, Data Display Systems, Process Flow Panelboards, Scanners, Telemetry Systems, Transducers, Charts, Couplings, Filters, Flow Meters, Manuals, Pressures Gages, City Vehicle, Etc. 0803 Nature of Work: UTILITIES CUSTOMER SERVICE SUPERVISOR This is highly responsible, administrative and supervisory work coordinating the operations of the City's meter reading and customer relations divisions. The employee allocated to this class is responsible for the administration of all utility customer services to the public. This includes installation, reading and servicing of water meters, customer billing and relations and coordination of central cashiering. This employee makes daily decisions regarding the assignment of employees and prioritization of tasks and exercises considerable independent judgement and initiative in performance of the duties. Work is performed under the general supervision of the Finance Director or designee. Task Statement(s): Note: These'examples are intended only as illustrations of the types of work performed in this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment for this position. Coordinates billing issues and problems with the Utility Billing and Citizen Services Departments. Assures that all scheduled meter reading is performed in a timely manner and related to the billing system. Oversees vehicle maintenance for Meter Reading; prepares electronic meter reading equipment for repairs as required. Plans, prioritizes workload, schedules and assigns work activities to accomplish g~ and objectives. Resolves ~~ questions/problems and provides technical advice; informs management of~unusual problems or conditions. Coordinates staff and equipment to inspects/reviews work in progress and modifications as necessary. facilitate work completion; ~pon con%oletion and makes Accepts responsibility for actions and/or accomplishments of both unit and self. Sets appropriate deadlines for work activities; meets deadlines to coincide with organizational needs and Goals. Gathers information to facilitate policy and procedure planninG; establishes/enforces policies and procedures for assigned area; writes Administrative Policy Manual according to City's. format. Observes, implements and clarifies policies, procedures and regulations to facilitate unit operations that are consistent with legal organizational guidelines. Reviews requisitions submitted by subordinates to facilitate approval. Establishes and maintains an effective wOrking relationship with other employees, supervisors, and other departments/agencies; creates a positive and professional impression in dealing with the general public. Reviews current personnel/workload to determine staffing needs; establishes selection criteria for hiring/promotions; interviews applicants and makes recommendations for hiring/promotion. Evaluates performance accurately, fairly and thoroughly and prepares timely performance appraisals for subordinates; monitors employee performance to determine effectiveness. Counsels each subordinate on performance improvement by using performance appraisal results; provides programs to in, rove job performance when appropriate. Delegates responsibilities to subordinates and establishes a follow-up p ~ to monitor progress; has sufficient knowledge of subordinat ...... ' responsibilities, authority, duties, and performance to supervise .effectively. Conducts 'ne~ assessment to project future needs, expenses, and exDenditures~!~?prepares annual budget request with documentation and other supporting data to justify expenditures. Reviews budget to ensure accuracy and compliance with administrative procedures; monitors expenditures to remain within established budget. Complies with all established policies/procedures of the department and City. Behaves in a professional manner in stressful job-related situations; exercises good judgement, neutralizes potentially hazardous situations, and functionseffectively in emergency situations. Participates in training proqrams, takes advantage of other continuing education opportunities, and/or reads professional publications to keep current on techniques or methodologies appropriate to the job. Demonstrates working knowledge of ~relevant laws, rules and regulations within the profession and utilizes legal resources when necessary leading to knowledgeable decisions. Follows all safety rules and regulations of the department and City. Accepts work assignments willingly; accomplishes work without close supervision. Issues golf permits and beach Dark decals. Demonstrates effective written and oral communication skills; clearly conveys ideas and information in an oral and written format. Education and Job Related Experience: Graduation from an accredited college or university with major course work in Public or Business Administration, Accounting, or Finance and over three years up to and including five years job related exloerience or any equivalent combination that meet the following minimum ability: Minimum Reasoning ability usually associated with this classification: Ability to apply principles of rational systems (examples: bookkeeping, etc.) to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret &-~variety of instructions furnished in written, oral, diagrammatic,got schedule form. Minimum Math ability usually associated with this classification: Ability to add, subtract,~multiply, and divide all units of measure; to perform the four operations with like or common decimal fractions; to compute ratio, rate, and percent; to draw and interpret bar graphs; to perform operations involving all American monetary units. Minimum Language ability usually associated with this classification: Read: Ability to read and understand a variety of novels, magazines, atlases, and encyclopedias; to read safety rules, instructions in the use and maintenance of office equipment, and methods and procedures in layout work. Write: Ability to write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak: Ability to speak before others with ~poise, voice control, d confidence, using correct English and well-modulated voice. ~ Training: Amount of training, either on-the-job or formal education, associated with this occupation in addition to the Reasoning, Language abilities detailed above: usually Math and Over 3 years. Physical Demands Degree of Physical Demands (Strength) usually associated with this classification: Light Work: Exerting or moving uD to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of tho~e for Sedentary Work. Light Work usually requires walking or standing t¢ ~ significant degree. However, if the use of arm and/or leg contr¢~_j requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. This positio~.&t times, may require walking, sitting, variety of s~faces, to a significant degree. or standing, in a Type of Physical Demands usually associated with this classification: Reaching, Handling, Finger'_Lng, Driving: (Reaching - Extending the hand(s) and arm(s) in any direction). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands, fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily, rather than with whole hand or arm as in handling). (Driving - must be able to operate a motor vehicle-and possess the appropriate, valid Florida Driver's License). Talking, Hearing, Seeing: (Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear). (Seeing - The ability to perceive the nature of objects by the eye). Environmental Conditions Physical Surrounding usually associated with classification: The Worker is Subject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes. Machines, Tools. E~uiDment, and Work Aidm which may be representative, but not all inclusive, of those commonly associated with this type of work. · Telephone, Calculator, Electronic Meter Reading Equipment, Computer, Hand Held Computer, Printer, IBM AS400 Dummy Terminal, Pen, Pencils File Cabinets, Entry Books, Charts, Diagrams, Etc.