Agenda 11-05-14
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Local Mitigation Strategy2015
SECTION 1: PLANNING PROCESS
1.0 INTRODUCTION
The Palm Beach County Unified Local Mitigation Strategy (LMS) was formally adopted by the
county, municipalities, and the LMS Steering Committee in 1999. Initial development of the
LMS was funded, in part, by the Florida Department of Community Affairs (FDCA) with
Federal Emergency Management Agency (FEMA) funds earmarked for the development of
comprehensive hazard mitigation planning.
The LMS was established and continues to operate in accordance with prevailing federal, state
and local guidelines and requirements. In 2004 the plan and program were substantially modified
to improve operational effectiveness and to comply with new federal guidelines established in
response to the Disaster Mitigation Act of 2000.
1.2 PURPOSE
The purpose of the Palm Beach County LMS is to develop and execute an ongoing unified
strategy for reducing the community’s vulnerability to identified natural, technological and
societal hazards. The strategy provides a rational, managed basis for considering and prioritizing
hazard-specific mitigation options and for developing and executing sound, cost-effective
mitigation projects. The LMS also provides a basis for justifying the solicitation and use of local,
state, federal and other monies to support hazard mitigation projects and initiatives.
1.3 PROGRAM ORGANIZATION
1.3.1 LMS Structure
The original LMS structure consisted of two levels; (1) the LMS Committee which was the
larger body of public agencies, non-profit organizations, private institutions, and members of the
public at large interested in participation in LMS activities (2) subcommittees.
The LMS Steering Committee was the policy and decision body. Voting rights were restricted to
one officially designated primary member and two alternates from each municipal jurisdiction
and the county. Each jurisdiction had one vote on LMS matters and a quorum vote was required
for approval. Written notice from the manager/mayor of the jurisdictional governing body to the
Chair of the LMS Committee or to the Director, Palm Beach County Division of Emergency
Management was required to designate new voting members. While voting on important LMS
issues was restricted as described above, attendance and participation in general meetings was
open to the community at large.
An LMS Chair and Vice Chair were elected every other year; unlimited successive terms were
permissible at the will of the Committee.
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Local Mitigation Strategy2015
Four subcommittees were established in the early stages of the LMS to assist with initial
program and plan development. They included: The Hazard and Vulnerability Analysis
Subcommittee,theOutreach and Education Subcommittee, and the Financial and LegalIssues
Subcommittee. Over the course ofprogram development, the Outreach and Education
Subcommittee evolved and changed its name to the Community Rating System (CRS)
Subcommittee to reflect its growing focus on CRS outreach and education and other CRS issues.
The Hazard and Vulnerability Analysis Subcommittee and Financial and Legal Issues
subcommittees gradually became inactive as the LMS matured, but were subject to reactivation
,
if future needs warranted. A fifth subcommittee, the Update/Review Subcommittee was created
to monitor and evaluate the effectiveness of the LMS and recommend changes to ensure the
LMS plan remained current, compliant, focused, and responsive to community interests and
needs.
An additional standing subcommittee, theEvaluation Panel was established specifically to
review, score and prioritize LMS mitigation projects submitted by LMS steering committee
members and other partner organizations in accordance with guidelines, procedures and criteria
developed early in the program. Under the original project prioritization process, the Panel
prepared and submitted Prioritized Project Lists (PPLs) to the Steering Committee for approval
and adoption twice a year. With FEMA’s issuance of new funding criteria based largely on
benefit-cost justifications the role and skill requirements of the Evaluation Panel had to be
reexamined.
1.3.2 Current LMS Structure
In July 2003, the Update/Review Subcommittee was reconstituted as an Administrative
Subcommitteewith the broader mission of providing guidance and assistance necessary to bring
the plan and program into compliance with the new federal guidelines and criteria established in
response to the Disaster Mitigation Act of 2000 and Title 44 Code of Federal Regulations. The
group met numerous times over the course of the review to develop plans and strategies for the
revision process, and monitor and review plan revisions. A number of important
recommendations and actions emerged from this later responsibility.
Among the Committee’s observations were the following:
The LMS Committee, composed of the County and all municipal members, was
considered too large and unwieldy to serve as an effective policy and decision body
Greater attention needed to be given to ensuring mitigation projects were cost-effective
and focused on threat-specific mitigation priorities and strategies
Many of the county’s jurisdictions, particularly the smaller municipalities, lack the in-
house technical resources, funds, and expertise necessary to effectively execute FEMA’s
mandated Benefit-Cost analyses
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Local Mitigation Strategy2015
The plan revision process afforded an excellent opportunity to also reconsider and
revamp the LMS program structure and operating philosophy.
In response to these and other considerations, in June 2004, the LMS voted unanimously to adopt
and phase into implementation a number of significant program changes and enhancements
proposed by the Administrative Subcommittee. Among the executed and/or planned actions are
the following:
LMS Steering Committee
Effective July 2004, the LMS Steering Committee consisted of 15 members comprised of: seven
municipal representatives, two county/local government representatives, one state/federal
government representative, one university/college representative, one healthcare industry
representative, one non-profit representative, and two representatives from the private sector.
The Steering Committee serves as the Local Mitigation Strategy program board of directors. As
such, it is the primary decision and policy body for LMS sponsored mitigation activity.
LMS Working Group
The LMS Working Group is comprised of the full body of the LMS, representing a broad cross-
section of public sector and private sector organizations and individuals, including the general
public. The Working Group serves as an umbrella organization for coordinating all mitigation
programs and activities, supplies the staffing and expertise for the standing and ad hoc
committees of the LMS, and is the primary mechanism and forum for exchanging information
and mobilizing the vast expertise and resources of the community.
Standing Committees
Evaluation Panel, designated to review, evaluate, score and rank mitigation projects
applying established local, state and federal prioritization processes and criteria.
Flood Mitigation Technical Advisory Committee, comprised of flood mitigation
engineers and experts from public and private sector organizations, is charged with
assessing county-wide flood risks and vulnerabilities without regard to jurisdictional
boundaries and recommending flood mitigation priorities, strategies, plans and projects
for LMS consideration and action that optimally benefit to the greater community.
Flood Mitigation Committee – CRS Outreach Subcommittee, comprised of
representatives from the county’s 26 CRS communities, who collaborate on a full range
of Outreach Projects Strategy (OPS) initiatives and promote CRS participation.
Ad Hoc Committees: Formed as needed.
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Local Mitigation Strategy2015
1.4 LMS PARTICIPATION REQUIREMENTS
Since the Unified Local Mitigation Strategy is written directly from input from all meetings, it is
important to make sure that the entire Palm Beach County community is represented. The
following groups are invited to all Local Mitigation Strategy meetings. Each group has different
participation requirements; however, all groups are strongly encouraged to participate in the
planning process.
Jurisdictions
Municipal and county participation are critical to the success of the LMS. In order to retain LMS
voting rights, qualify for federal mitigation assistance consideration, and otherwise remain a
member in good standing, the county and all municipal jurisdictions are expected to conform to
the following standards:
Participation of the representative or alternate in the two annual Working Group
meetings; or
Participation of the representative or officially designated alternate(s) in a majority of the
Steering Committee meetings
Participation in a majority of subcommittee meetings; or
Participation in special conference call meetings of the Steering Committee or
subcommittees; and
Have a dully executed resolution adopting the revised LMS plan on file with the county.
In order for a jurisdiction to be eligible for Hazard Mitigation Grant Program (HMGP),
Flood Mitigation Assistance (FMA) and Pre-Disaster Mitigation (PDM) funding
programs, they must have an executed resolution/interlocal agreement adopting the LMS.
Appendix H
includes the Board of County Commissioners agenda item summary, along
with a copy of all executed adoption resolutions.
Consecutive absences will be cause for disqualification for the LMS, subject to appeal and
review by the LMS Chair. All rights and privileges will be terminated during a period of
disqualification and formal reapplication;
Non-Governmental Organizations (NGO’s) and other Governmental Entities
In order to qualify for LMS grant sponsorship, NGO’s and other governmental entities must:
Have a dully executed letter of commitment to the LMS on file with the county; and
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Local Mitigation Strategy2015
In the judgment of the LMS Steering Committee, actively participate in, and otherwise
support LMS activities.
The Public and Private Sector
The Palm Beach County Unified Local Mitigation Strategy believes broad community support,
including ongoing public and private sector involvement, is very important to the success of the
program. While participation by private organizations and the general public is strictly voluntary,
their attendance, comments, contributions, and support are actively invited, sought, monitored
and fully documented.
In order to promote the opportunity for broad participation, at a minimum, notices and agendas
for all general meetings of the LMS are posted through some combination of the following:
newspaper ads or public service announcements; postings on county and municipal websites,
announcements in the county and municipal newsletters and calendars, and blast faxes and e-
mailings to all previous participants.
1.5 JURISDICTIONAL ADOPTION OF THE LMS
All jurisdictions wishing to participate in and share in the benefits deriving from the LMS
program must complete and file a fully executed resolution (see Appendix H) which conforms to
the adoption standards jointly established and amended by the Palm Beach County Board of
County Commissioners and the LMS Steering Committee.
1.6NEW JURISDICTIONS/ENTITIES
In the event municipal jurisdictions are added, deleted, or merged within the county, the LMS
will appropriately adjust its member rolls as necessary and require any newly defined
jurisdictions to provide documentation necessary for participation in the program.
1.7 GUIDING PRINCIPLES
The LMS guiding principles are an expression of the community’s vision of hazard mitigation
and the mechanisms through which it is striving to achieve that vision. The principles address
concerns of the community relative to natural, man-made, and environmental hazards.
1.7.1 PROCESS
As part of the process, a survey was distributed to each local jurisdiction. The surveys provided
information about the jurisdiction’s development plans and regulations, and hazard mitigation
projects they have implemented. Using this approach, a comprehensive list of hazards of
concern to the local governments was developed. From these defined hazards, the Working
Group identified areas of concern. These areas of concern included:
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Local Mitigation Strategy2015
• Loss of life
• Loss of property
• Community sustainability
• Health/medical needs
• Sheltering
• Adverse impacts to natural resources (e.g., beaches, water quality)
• Damage to public infrastructure (e.g., roads, water systems, sewer systems,
stormwater systems)
• Economic disruption
• Fiscal impact
• Recurring damage
• Redevelopment/reconstruction
• Development practices/land use
• Intergovernmental coordination
• Public participation
• Repetitive flood loss properties
• Historical structures
1.8 STRATEGY
The strategy used for the development and revision process of the Unified Local Mitigation
Strategy Plan, consisted of the following tasks:
1.Public involvement to ensure a representative plan
2.Coordination with other agencies or organizations
3.Hazard area inventory
4.Risk and Vulnerability Assessment
5.Incorporating existing plans, reports, and technical information into the LMS
6.Review and analysis of possible mitigation activities
7.Local adoption following a public hearing
8.Periodic review and update
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Local Mitigation Strategy2015
1.9 Measuring the Overall Effectiveness of the LMS Program
Measuring the effectiveness of mitigation activities presents several challenges. However, since
this program has identified goals, the effectiveness of this program will be measured, to the
extent possible, against progress being made toward meeting those goals.
The LMS Coordinator regularly monitors attendance and participation of the Working Group.
This is done through sign-in sheets at meetings and submittal of mitigation projects for inclusion
in the LMS document. The LMS also encourages increased activity in the CRS program.
The completion of these projects enables the LMS Coordinator to track and monitor future
performance. Performance is also identified during the damage assessment process where
damage and opportunities for future mitigation activities are discovered.
1.10BENEFITS
Adoption of this strategy will provide the following benefits to both County and municipal
governmental entities:
Compliance with Administrative Rules 9G-6 and 9G-7, Florida Administrative Code
(F.A.C.), requirements for local comprehensive emergency management plans to
identify problem areas and planning deficiencies relative to severe and repetitive
weather phenomenon, and to identify pre and post-disaster strategies for rectifying
identified programs
Universal points from the National Flood Insurance Program’s (NFIP)
Community Rating System (CRS) Program for developing a Floodplain
Management Program, which may help further reduce flood insurance premium
rates for property owners
Access to FEMA’s Federal grant programs,
Compliance with the Disaster Mitigation Act of 2000.
Set forth the guiding principles with which both the County and municipal
governmental entities of Palm Beach County will address the issue of all hazard
mitigation
Identify the known hazards to which the county is exposed, discuss their range of
impacts, and delineate the individual vulnerabilities of the various jurisdictions
Section 2.0,
and population centers within the county (Hazard Identification and
Vulnerability Analysis)
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Local Mitigation Strategy2015
Develop a detailed method by which Palm Beach County (municipalities and
County government) can evaluate and prioritize proposed mitigation projects
along with new federal requirements
Develop the process and schedule by which this entire Unified Local Mitigation
Strategy will be reviewed and updated to include public participation
1.11Evaluation Criteria and Procedures to Review and Revise the LMS
This document will be updated a minimum of every five (5) years by the LMS Coordinator
with the assistance of the Revision Subcommittee and approval by the Steering Committee
with input from the LMS Working Group.
The public is given an opportunity to review this document and provide comments through
the County website, as well as committee meetings. Revisions may also be made based upon
experience from any significant events such as a hurricane, destructive tornado, severe
hazardous materials spill or any other occurrence where mitigation could benefit the
community. Changes in federal, state, and local laws will also be reflected in the updated
version of this document. The revisions will then be distributed to all affected parties by the
LMS Coordinator.
The evaluation criteria which are used include:
1. Have there been any new mandates from federal, state or local agencies that require
changes to the Local Mitigation Strategy? Any new or changing laws, policies or regulations.
2. Are there any societal developments or significant changes in the community that must be
added to the current LMS?
3. Have there been any changes in the Comprehensive Plan or any other form of standard
operating procedure?
4. Have any of the mitigation opportunities been implemented? Are the priorities
for implementation the same?
5. What are the recommendations or lessons learned from any major incidents that have
occurred since last adoption?
During the revision process, each criterion is addressed to determine if they are still valid and
adjustments are made as necessary. All existing mitigation opportunities that are determined
to still be viable projects will be left standing. All those that are determined to be no longer
workable will be set aside for further review and revision or, dropped as no longer feasible.
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Local Mitigation Strategy2015
Once revisions are approved by the Steering Committee, the LMS Coordinator provides the
copy to all members, on the website, and to the State for approval. Once approved by the
State, LMS Coordinator distributes to members for final adoption by governing body.
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6.D.
CONSENT AGENDA
11/5/2014
REQUESTED ACTION BY COMMISSION: Approve and authorize the purchase of Dell desktop computers
and monitors for various city departments by piggybacking off of State Contract number 250 - WSCA -10 -ACS in
the amount of $29,999.75.
EXPLANATION OF REQUEST:
The I.T.S. department has engaged in a computer replacement program for numerous years, which provides
our employees with computing technology adequate to run the software needed to perform their job functions.
Maintenance on older equipment has proven to be extremely costly from a financial perspective.
This purchase provides for the replacement of computers that are a minimum of 4 years and older, targeting
the City's Dell OptiPlex computers.
Our oldest computers are not necessarily replaced with the new computer. Users that require high -end
computing power to perform their job functions will receive the newer systems. Their previous systems will be
taken back to the I.T.S. department to be refreshed. Those previously used systems are given to users needing
lesser - powerful systems than the new systems, although more powerful than their old systems, to perform their
job functions. The cascading process of this PC replacement plan continues until we are eventually left with the
oldest systems. These old systems are used for spare parts or are ultimately retired.
HOW WILL THIS AFFECT CITY PROGRAMS OR SERVICES? We will be replacing out -of -date employee
computer equipment that is marginally capable of running the city's current software products. Many enterprise
applications such as GIS and Document Imaging require higher end PC's. The up -to -date PC's will increase
efficiency in internal business operations by providing an appropriate hardware/ software combination.
FISCAL IMPACT: Budgeted
Funding was approved and is available for the City in the Capital Improvement Plan for fiscal year 2014/15
under account number 302 - 4101 - 580.52 -20 for the amount of $30,000.
Purchases are available through Dell Inc. under Florida State Contract number 250 - WSCA -10 -ACS.
ALTERNATIVES: Not making this purchase would require the continued use of equipment that is marginally
capable of running the city's current software products. Compatibility issues could also prevent a smooth
transition to the future alternative software suites.
STRATEGIC PLAN: High Performing City Organization
STRATEGIC PLAN APPLICATION:
Goal 3 - High Performing City Organization; Objective 5: Upgrade information technology both hardware and
software.
This purchase allows the City to upgrade its aging PC infrastructure, selecting the systems that are beyond 4
years old. Older equipment typically is close to (or past) its end -of -life, runs slower than newer equipment, and
has a higher tendency to experience minor or major component failures.
The replacement of these personal computers will enhance the reliability of our computing environment and
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SERVICES AGREEMENT
Contract Number: S00001000428
%XXR 2EXMSREP7IVZMGI7YTTSVXXLJP
Contract Modifier: RN13-FEB-14 12:34:22
)EWX%PKSRUYMR6SEH
Date: 06/20/2014
Required P.O.:No
Company Name:Boynton Beach, City Of
Attn:Customer # :1000303040
Billing Address:100EBoyntonBeachBlvdBill to Tag # :0001
City, State, Zip:BoyntonBeach,FL,33435Contract Start Date:10/01/2014
Customer Contact:Contract End Date:09/30/2015
Phone:Anniversary Day:Sep30th
Payment Cycle:QUARTERLY
PO # :
58=13()0348-327)6:-')7()7'6-48-321328,0=)<8)2()(
)<8%18
112,571.40
Total Services$9,380.95
$
SPECIAL INSTRUCTIONS - Subtotal - Recurring Services
ATTACH
STATEMENT OF WORK FOR PERFORMANCE DESCRIPTIONS
Subtotal - One-Time Event
Services
9,380.95112,571.40
Total
$$
Taxes--
MAINTENANCE CONTRACT INCLUDES THE
9,380.95112,571.40
Grand Total
$$
FOLLOWING SERVICE PRODUCTS:
DISPATCHING, TECHNICAL SUPPORT,
THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING
JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.
NETWORK MONITORING, INFRASTRUCTURE
REPAIR, ON SITE INFRASTRUCTURE
RESPONSE, LOCAL RADIO COMBO PACKAGE,
SOFTWARE MAINTENANCE AGREEMENT AND
SECURITY UPDATE SERVICE.
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MOTOROLA SOUTH FLORIDA FSOPLANTATIOFL
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MOTOROLA SYSTEM SUPPORT CENTERELGINIL
MOTOROLA NIO SSA TEAMSCHAUMBUIL
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MOTOROLA SSC NETWORK SECURITY SCHAUMBUIL
DO298RG
MOTOROLA SYSTEM SUPPORT SCHAUMBUIL
CENTER-NETWORK MGMT DO067RG
MOTOROLA SYSTEM SUPPORT CTR-CALL SCHAUMBUIL
CENTER DO066RG
MOTOROLA SYSTEM SCHAUMBUIL
SUPPORT-TECHNICAL SUPPORT DO068RG
CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
1
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CONTROL COMMUNICATIONSDAVIEFL
CONTROL COMMUNICATIONSDAVIEFL
-VIGIMZIH7XEXIQIRXWSJ;SVOXLEXHIWGVMFIXLIWIVZMGIWTVSZMHIHSRXLMW%KVIIQIRX1SXSVSPE W7IVZMGI8IVQW
ERH'SRHMXMSRWEGST]SJ[LMGLMWEXXEGLIHXSXLMW7IVZMGI%KVIIQIRXMWMRGSVTSVEXIHLIVIMRF]XLMWVIJIVIRGI
AUTHORIZED CUSTOMER SIGNATURE TITLEDATE
CUSTOMER (PRINT NAME)
MOTOROLA REPRESENTATIVE(SIGNATURE)TITLEDATE
Cindee Markes 954-723-4718
MOTOROLA REPRESENTATIVE(PRINT NAME) PHONE
Company Name: Boynton Beach, City Of
Contract Number: S00001000428
Contract Modifier:RN13-FEB-14 12:34:22
Contract Start Date: 10/01/2014
Contract End Date: 09/30/2015
2
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'YWXSQIV Boynton Beach, City ofEffective:10/1/2014
'SRXVEGX S00001000428
5X)UYMTQIRX(IWGVMTXMSR
]
5Quantar Repeaters
5MCC7500 consoles warrant
(y)
12XTL2500 Control Stations
5RCH Diital Remote
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1Moscad 1 PC, 1 Laptop, 1 RTU
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1Microwave/ Fiber Link tied into Count's Microwave Sstem
yy
10XTS1500Fire Department
60XTS2500
185XTS5000
71Astro Spectra MobilesEOL
()
73XTL2500
36XTL5000
12Astro Spectra ConsolettesEOL
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2XTL5000 Consolettes
1GenWatch Hardware Support Onl included
y
7]WXIQ(IWGVMTXMSR
1Prime Site
1Dispatch Center
5Channels
)30
)RH3J0MJI
*SV)30IUYMTQIRX1SXSVSPE[MPPGSRXMRYIXSTVSZMHISYVGSRXVEGXIH
VIWTSRWIXMQIXSWYTTSVX]SYV6EHMS7]WXIQ,S[IZIV[IGERRSPSRKIVKYEVERXIIQSVIXLER
E'SQQIVGMEPP]6IEWSREFPI)JJSVXMRVIKEVHWXSVITEMVSJRSRWYTTSVXIHGSQTSRIRXW
3
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7IVZMGI8IVQWERH'SRHMXMSRW
Motorola Solutions, Inc., through its Commercial, Government, and Industrial Solutions Sector
(“Motorola”), and the customer named in this Agreement (“Customer”), hereby agree as follows:
7IGXMSR%440-'%&-0-8=
These Service Terms and Conditions apply to service contracts whereby Motorola agrees to provide to
Customer either (1) maintenance, support and/or other services under a Motorola Service Agreement, or
(2) installation services under a Motorola Installation Agreement.
7IGXMSR()*-2-8-327%2(-28)646)8%8-32
2.1. “Agreement” means these Service Terms and Conditions; the cover page for the Service
Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are
incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these
Service Terms and Conditions will take precedence over any cover page, and the cover page will take
precedence over any attachments, unless the cover page or attachment specifically states otherwise.
2.2. “Equipment” means the equipment that is specified in the attachments or is subsequently added
to this Agreement.
2.3. “Services” means those installation, maintenance, support, training, and other services described
in this Agreement.
7IGXMSR%'')48%2')
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the
Agreement. This Agreement will become binding only when accepted in writing by Motorola. The term of
this Agreement will begin on the “Start Date” indicated in this Agreement.
7IGXMSR7'34)3*7)6:-')7
4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of
work or other document attached to this Agreement. At Customer’s request, Motorola may also provide
additional services at Motorola’s then-applicable rates for such services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be
used; the Equipment will be serviced at levels set forth in the manufacturer’s product manuals; and
routine service procedures that are prescribed by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the same
system as the initial Equipment, the additional equipment may be added to this Agreement and will be
billed at the applicable rates after the warranty for such additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is
added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial
and model number list of the Equipment. Customer must promptly notify Motorola in writing when any
Equipment is lost, damaged, stolen or taken out of service. Customer’s obligation to pay Service fees for
such Equipment will terminate at the end of the month in which Motorola receives such written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in
hazardous environments.
4
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4.6. If Equipment cannot, in Motorola’s reasonable opinion, be properly or economically serviced for
any reason, Motorola may modify the scope of Services related to such Equipment; remove such
Equipment from the Agreement; or increase the price to Service such Equipment.
4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to
Customer's notification in a manner consistent with the level of Service purchased as indicated in this
Agreement.
7IGXMSR)<'09()(7)6:-')7
5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged
from use in other than the normal, customary, intended, and authorized manner; use not in compliance
with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect,
acts of God or other force majeure events.
5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the
normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming
Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or
software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or
tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission
medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment
malfunction caused by such transmission medium.
7IGXMSR8-1)%2(40%')3*7)6:-')
Service will be provided at the location specified in this Agreement. When Motorola performs service at
Customer’s location, Customer will provide Motorola, at no charge, a non-hazardous work environment
with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of
liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer
will provide all information pertaining to the hardware and software elements of any system with which the
Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this
Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and
holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or
expenses associated with helicopter or other unusual access requirements; if these charges or expenses
are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola
for such charges and expenses.
7IGXMSR'97831)6'328%'8
Customer will provide Motorola with designated points of contact (list of names and phone numbers) that
will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to
enable Customer’s personnel to maintain contact, as needed, with Motorola.
7IGXMSR 4%=1)28
Unless alternative payment terms are specifically stated in this Agreement, Motorola will invoice
Customer in advance for each payment period. All other charges will be billed monthly, and Customer
must pay each invoice in U.S. dollars within twenty (20) days of the invoice date. Customer agrees to
reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or
assessments levied as a result of Services rendered under this Agreement (except income, profit, and
franchise taxes of Motorola) by any governmental entity.
5
Page 185 of 405
7IGXMSR ;%66%28=
Motorola warrants that its Services under this Agreement will be free of defects in materials and
workmanship for a period of ninety (90) days from the date the performance of the Services are
completed. In the event of a breach of this warranty, Customer’s sole remedy is to require Motorola to re-
perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-
conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
7IGXMSR()*%9088)61-2%8-32
10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-
performing party a written and detailed notice of the default. The non-performing party will have thirty
(30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and
begin implementing the cure plan immediately after plan approval. If the non-performing party fails to
provide or implement the cure plan, then the injured party, in addition to any other rights available to it
under law, may immediately terminate this Agreement effective upon giving a written notice of termination
to the defaulting party.
10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred
pursuant to this Agreement, including payments which may be due and owing at the time of termination.
All sums owed by Customer to Motorola will become due and payable immediately upon termination of
this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide
Services.
7IGXMSR0-1-8%8-323*0-%&-0-8=
This limitation of liability provision shall apply notwithstanding any contrary provision in this Agreement.
Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty,
negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law,
but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH
THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE
THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS
OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING
FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO
THIS AGREEMENT. No action for breach of this Agreement or otherwise relating to the transactions
contemplated by this Agreement may be brought more than one (1) year after the accrual of such cause
of action, except for money due upon an open account. This limitation of liability will survive the
expiration or termination of this Agreement.
7IGXMSR)<'097-:)8)617%2('32(-8-327
12.1. This Agreement supersedes all prior and concurrent agreements and understandings between
the parties, whether written or oral, related to the Services, and there are no agreements or
representations concerning the subject matter of this Agreement except for those expressed herein. The
Agreement may not be amended or modified except by a written agreement signed by authorized
representatives of both parties.
12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this
Agreement, however, an omission of the reference to this Agreement shall not affect its applicability. In
no event shall either party be bound by any terms contained in a Customer purchase order,
acknowledgement, or other writings unless: (i) such purchase order, acknowledgement, or other writings
specifically refer to this Agreement; (ii) clearly indicate the intention of both parties to override and modify
6
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this Agreement; and (iii) such purchase order, acknowledgement, or other writings are signed by
authorized representatives of both parties.
7IGXMSR46346-)8%6=-2*361%8-32 '32*-()28-%0-8= -28)00)'89%04634)68=
6-+,87
13.1. Any information or data in the form of specifications, drawings, reprints, technical information or
otherwise furnished to Customer under this Agreement will remain Motorola’s property, will be deemed
proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may
not disclose, without Motorola's written permission or as required by law, any such information or data to
any person, or use such information or data itself for any purpose other than performing its obligations
under this Agreement. The obligations set forth in this Section will survive the expiration or termination of
this Agreement.
13.2. Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in
any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will
have no obligation to provide Customer with access to its confidential and proprietary information,
including cost and pricing data.
13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership
right or license under any Motorola patent, copyright, trade secret, or other intellectual property including
any intellectual property created as a result of or related to the Equipment sold or Services performed
under this Agreement.
7IGXMSR*''0-')27)7%2(38,)6%98,36->%8-327
Customer is solely responsible for obtaining licenses or other authorizations required by the Federal
Communications Commission or any other federal, state, or local government agency and for complying
with all rules and regulations required by such agencies. Neither Motorola nor any of its employees is an
agent or representative of Customer in any governmental matters.
7IGXMSR'3:)2%2823883)1403=
During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will
not hire, engage on contract, solicit the employment of, or recommend employment to any third party of
any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This
provision applies only to those employees of Motorola or its subcontractors who are responsible for
rendering services under this Agreement. If this provision is found to be overly broad under applicable
law, it shall be modified as necessary to conform to such law.
7IGXMSR1%8)6-%0783307%2()59-41)28
All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola
for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will
safeguard all such property while it is in Customer’s custody or control, be liable for any loss or damage
to such property, and return it to Motorola upon request. Such property will be held by Customer for
Motorola’s use without charge and may be removed from Customer’s premises by Motorola at any time
without restriction.
7IGXMSR+)2)6%08)617
17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will
continue in full force and effect.
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17.2. This Agreement and the rights and duties of the parties will be governed and interpreted in
accordance with the laws of the State in which the Services are performed.
17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.
17.4. Neither party is liable for delays or lack of performance resulting from any causes such as strikes,
material shortages, or acts of God that are beyond that party’s reasonable control.
17.5. Motorola may assign its rights and obligations, and may subcontract any portion of its
performance, under this Agreement.
17.6. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY
ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES
A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO
DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY
DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates.
In the event of a price adjustment, the City shall have the right to cancel the Agreement by providing
written notice to Motorola.
17.7. If Motorola provides Services after the termination or expiration of this Agreement, the terms and
conditions in effect at the time of the termination or expiration will apply to those Services and Customer
agrees to pay for such services on a time and materials basis at Motorola’s then effective hourly rates.
8
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StatementofWork
NetworkMonitoring,OnSiteInfrastructureResponseandDispatch Service
MotorolawillprovideNetworkMonitoring,DispatchServiceandOnSiteInfrastructureResponseservicestothe
Customer.Theseservicesareapplicableonlyforthefollowingsystemtypes:ASTRO®,ASTRO®25,ARC4000,
SmartZone®/OmniLink®v2.0.3andhigher,SmartNet®,PrivateData(withawirelessnetworkgateway)v2.0.3and
higher,andHarmony®WirelessCommunicationsSystem.ThetermsofthisStatementofWork(SOW)areanintegral
partoftheMotorolaServiceTermsandConditionsorotherapplicableAgreement(s)withtheCustomertowhichthis
SOWisappendedandmadeapartthereofbythisreference.
1.0DescriptionofServices
NetworkMonitoringisaservicedesignedtoelectronicallymonitorElementsofaCommunicationSystemforEvents,as
setforthintheMonitoredElementsTable.WhentheMotorolaSystemSupportCenter(SSC)detectsanEvent,trained
technologistsacknowledgeandremotelydiagnosetheEventandinitiateanappropriateresponseperthecustomer
profile.Appropriateresponsescouldinclude,butarenotlimitedto,continuingtomonitortheEventforfurther
developmenttransferringtheEventtoTechnicalSupport,oropeningaCasefordispatchofaServicer.Ifdispatched,the
ServicerwillrespondattheCustomerlocationbasedonpre-definedSeverityLevelssetforthintheSeverityDefinitions
TableandResponsetimessetforthintheOn-SiteResponseTimeTableinordertoRestoretheSystem.
MotorolawillprovideCasemanagementassetforthherein.TheSSCmaintainscontactwiththeon-siteServiceruntil
SystemRestoraloccursandCaseisclosed.TheSSCwillcontinuouslytrackandmanageCaseactivityfromopento
closethroughanautomatedCasetrackingprocess.
2.0 MotorolaResponsibilities:
2.1ProvidededicatedConnectivitythroughaprivatenetworkconnectionnecessaryfor monitoringASTRO
andASTRO25,SmartZone/OmniLink,PrivateData,andHarmony WirelessCommunicationsnetwork
types.TheConnectivityMatrixsetforthinAppendix 1,furtherdescribestheConnectivityoptions.
2.2IfdeterminednecessarybyMotorola,provideMotorolaownedequipmentformonitoring ASTRO
andASTRO25Systemelements.IfMotorolainstallsorreplacesMotorola ownedequipment,the
typeequipment andlocationinstalledislistedintheMotorola Owned&SuppliedEquipmentTable.
2.3IfdeterminednecessarybyMotorola,provideMotorolaownedequipmentformonitoring SmartNet
Systemelements.IfMotorolainstallsorreplacesMotorolaownedequipment, thetypeofequipment
andlocationinstalledislistedintheMotorolaOwned&Supplied EquipmentTable.
2.4VerifyConnectivityandEventmonitoringpriortoSystemAcceptanceorStartDate.
2.5ContinuouslyreceivedatafromCustomermonitoredSystemandCustomerinitiatedservicerequests.
2.6RemotelyaccesstheCustomer'sSystemtoperformremotediagnosticsaspermittedby Customerpursuant
tosection3.1
2.7CreateaCaseasnecessarywhenservicerequestsarereceived.Gatherinformationto performthefollowing:
2.7.1Characterizetheissue
2.7.2Determineaplanofaction
2.7.3AssignandtracktheCasetoresolution.
2.8DispatchaServicer,asrequired,byMotorolastandardproceduresandprovidenecessaryCase
informationcollectedinsection2.7
2.9EnsuretherequiredpersonnelhaveaccesstoCustomerinformationasneeded.
2.10DisableandenableSystemdevices,asnecessary,forServicers.
2.11Servicerwillperformthefollowingon-site:
2.11.1RundiagnosticsontheInfrastructureorFRU.
2.11.2ReplacedefectiveInfrastructureorFRU,asapplicable.Customer,Serviceror Motorolamay
provideInfrastructureorFRU.
2.11.3Providematerials,tools,documentation,physicalplanningmanuals, diagnostic/testequipmentand
anyotherrequirementsnecessarytoperformtheMaintenanceservice.
2.11.4IfathirdpartyVendorisneededtorestoretheSystem,theServicermay accompanythatVendor
ontotheCustomer'spremises.
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StatementofWork
NetworkMonitoring,OnSiteInfrastructureResponseandDispatch Service
MotorolawillprovideNetworkMonitoring,DispatchServiceandOnSiteInfrastructureResponseservicestothe
Customer.Theseservicesareapplicableonlyforthefollowingsystemtypes:ASTRO®,ASTRO®25,ARC4000,
SmartZone®/OmniLink®v2.0.3andhigher,SmartNet®,PrivateData(withawirelessnetworkgateway)v2.0.3and
higher,andHarmony®WirelessCommunicationsSystem.ThetermsofthisStatementofWork(SOW)areanintegral
partoftheMotorolaServiceTermsandConditionsorotherapplicableAgreement(s)withtheCustomertowhichthis
SOWisappendedandmadeapartthereofbythisreference.
1.0DescriptionofServices
NetworkMonitoringisaservicedesignedtoelectronicallymonitorElementsofaCommunicationSystemforEvents,as
setforthintheMonitoredElementsTable.WhentheMotorolaSystemSupportCenter(SSC)detectsanEvent,trained
technologistsacknowledgeandremotelydiagnosetheEventandinitiateanappropriateresponseperthecustomer
profile.Appropriateresponsescouldinclude,butarenotlimitedto,continuingtomonitortheEventforfurther
developmenttransferringtheEventtoTechnicalSupport,oropeningaCasefordispatchofaServicer.Ifdispatched,the
ServicerwillrespondattheCustomerlocationbasedonpre-definedSeverityLevelssetforthintheSeverityDefinitions
TableandResponsetimessetforthintheOn-SiteResponseTimeTableinordertoRestoretheSystem.
MotorolawillprovideCasemanagementassetforthherein.TheSSCmaintainscontactwiththeon-siteServiceruntil
SystemRestoraloccursandCaseisclosed.TheSSCwillcontinuouslytrackandmanageCaseactivityfromopento
closethroughanautomatedCasetrackingprocess.
2.0 MotorolaResponsibilities:
2.1ProvidededicatedConnectivitythroughaprivatenetworkconnectionnecessaryfor monitoringASTRO
andASTRO25,SmartZone/OmniLink,PrivateData,andHarmony WirelessCommunicationsnetwork
types.TheConnectivityMatrixsetforthinAppendix 1,furtherdescribestheConnectivityoptions.
2.2IfdeterminednecessarybyMotorola,provideMotorolaownedequipmentformonitoring ASTRO
andASTRO25Systemelements.IfMotorolainstallsorreplacesMotorola ownedequipment,the
typeequipment andlocationinstalledislistedintheMotorola Owned&SuppliedEquipmentTable.
2.3IfdeterminednecessarybyMotorola,provideMotorolaownedequipmentformonitoring SmartNet
Systemelements.IfMotorolainstallsorreplacesMotorolaownedequipment, thetypeofequipment
andlocationinstalledislistedintheMotorolaOwned&Supplied EquipmentTable.
2.4VerifyConnectivityandEventmonitoringpriortoSystemAcceptanceorStartDate.
2.5ContinuouslyreceivedatafromCustomermonitoredSystemandCustomerinitiatedservicerequests.
2.6RemotelyaccesstheCustomer'sSystemtoperformremotediagnosticsaspermittedby Customerpursuant
tosection3.1
2.7CreateaCaseasnecessarywhenservicerequestsarereceived.Gatherinformationto performthefollowing:
2.7.1Characterizetheissue
2.7.2Determineaplanofaction
2.7.3AssignandtracktheCasetoresolution.
2.8DispatchaServicer,asrequired,byMotorolastandardproceduresandprovidenecessaryCase
informationcollectedinsection2.7
2.9EnsuretherequiredpersonnelhaveaccesstoCustomerinformationasneeded.
2.10DisableandenableSystemdevices,asnecessary,forServicers.
2.11Servicerwillperformthefollowingon-site:
2.11.1RundiagnosticsontheInfrastructureorFRU.
2.11.2ReplacedefectiveInfrastructureorFRU,asapplicable.Customer,Serviceror Motorolamay
provideInfrastructureorFRU.
2.11.3Providematerials,tools,documentation,physicalplanningmanuals, diagnostic/testequipmentand
anyotherrequirementsnecessarytoperformtheMaintenanceservice.
2.11.4IfathirdpartyVendorisneededtorestoretheSystem,theServicermay accompanythatVendor
ontotheCustomer'spremises.
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2.12VerifywithCustomerthatRestorationiscompleteorSystemisfunctional,ifrequiredby
Customer's repairVerificationpreferencedescribedintheCustomerSupportPlan requiredbysection3.5.
IfVerificationbyCustomercannotbecompletedwithin20 minutesofRestoration,theCasewillbeclosed
and theServicerwillbereleased.
2.13EscalatetheCasetotheappropriatepartyuponexpirationofaResponsetime.
2.14ClosetheCaseuponreceivingnotificationfromCustomerorServicer,indicatingthe Caseisresolved.
2.15NotifyCustomerofCaseStatus,asdescribedintheCustomerSupportPlanrequiredbe section3.5
at thefollowingCaselevels
2.15.1Openandclosed;or
2.15.2Open,assignedtotheServicer,arrivaloftheServiceronsite,deferredor delayed,closed.
2.16Providethefollowingreports,asapplicable:
2.16.1CaseactivityreportstoCustomer.
2.16.2NetworkMonitoringServicereportsforCustomerSystem(s).
2.16.3NetworkActivity/AvailabilityReportsforASTRO25,SmartZone/OmniLink, and
PrivateData Systemsonly.
2.17Respondinaccordancetopre-definedResponsetimesuponreceiptfromCustomerof Customer
managedpasswordsrequiredforproperaccesstotheCustomer'sSystem.
2.18Applyadditionalsupportchargesaboveandbeyondthecontractedserviceagreements thatmayapplyifit
isdeterminedthatSystemfaultswerecausedbytheCustomermaking changestocriticalSystemparameters.
3.0CustomerResponsibilities:
3.1AllowMotorolaContinuousremoteaccesstoobtainSystemavailabilityandperformance data.
3.2AllowMotorolatoaccessSystemiffirewallhasbeeninstalled;providepermanent/dedicatedaccessfor
SNMPtraps(outbound)andZDSpolling(inbound). Alsoprovidecontinuousutilityservicetoany
Motorolaequipmentinstalledorutilizedat Customer'spremisestosupportdeliveryoftheService.
3.3Orderandmaintaindedicateddial-upphonelinesfortelephoneserviceforSMARTNET Systemtypes.
TheConnectivityMatrixsetforthinAppendix1,furtherdescribesthe Connectivityoptions.
3.4Unlessotherwisespecified,Motorolarecommendsaprivatenetworkconnectionforall otherSystems.
TheConnectivityMatrixsetforthinAppendix1,furtherdescribesthe Connectivityoptions.
3.5ProvideMotorolawithpre-definedCustomerinformationandpreferencespriortoStartDatenecessary
tocompleteCustomerSupportPlan.
3.5.1Casenotificationpreferencesandprocedure
3.5.2RepairVerificationPreferenceandprocedure
3.5.3Databaseandescalationprocedureforms.
3.5.4SubmitchangesinanyinformationsuppliedintheCustomerSupportPlantothe Customer
SupportManager.
3.6Providethefollowinginformationwheninitiatingaservicerequest:
3.6.1AssignedSystemIDnumber
3.6.2Problemdescriptionandsitelocation
3.6.2OtherpertinentinformationrequestedbyMotorolatoopenaCase.
3.7NotifytheSystemSupportCenterwhenCustomerperformsanyactivitythatimpactsthe System.(Activity
thatimpactstheSystemmayinclude,butisnotlimitedto,installing softwareorhardwareupgrades,
performingupgradestothenetwork,ortakingdownpart ofthesystemtoperformmaintenance.)
3.8AllowServicersaccesstoEquipment(includinganyConnectivityormonitoring equipment)ifremoteservice
isnotpossible.
3.9AllowServicersaccesstoremoveMotorolaownedmonitoringequipmentuponcancellationofservice.
3.10SupplyInfrastructureorFRU,asapplicable,inorderforMotorolatoRestoretheSystem assetforth
inparagraph2.12.2
3.11MaintainandstoreinaneasyaccessiblelocationanyandallSoftwareneededtoRestoretheSystem.
3.12MaintainandstoreinaneasilyaccessiblelocationproperSystembackups.
3.13VerifywiththeSSCthatRestorationiscompleteorSystemisfunctional,ifrequiredby theRepair
VerificationPreferenceprovidedbyCustomerinaccordancewithsection3.5.
3.14Payadditionalsupportchargesaboveandbeyondthecontractedserviceagreementsthatmayapplyifit
isdeterminedthatSystemfaultswerecausedbytheCustomermakingchangestocriticalSystemparameters
3.15CooperatewithMotorolaandperformallactsthatarereasonableornecessarytoenableMotorolato
providetheservicesdescribedinthisSOW.
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2.12VerifywithCustomerthatRestorationiscompleteorSystemisfunctional,ifrequiredby
Customer's repairVerificationpreferencedescribedintheCustomerSupportPlan requiredbysection3.5.
IfVerificationbyCustomercannotbecompletedwithin20 minutesofRestoration,theCasewillbeclosed
and theServicerwillbereleased.
2.13EscalatetheCasetotheappropriatepartyuponexpirationofaResponsetime.
2.14ClosetheCaseuponreceivingnotificationfromCustomerorServicer,indicatingthe Caseisresolved.
2.15NotifyCustomerofCaseStatus,asdescribedintheCustomerSupportPlanrequiredbe section3.5
at thefollowingCaselevels
2.15.1Openandclosed;or
2.15.2Open,assignedtotheServicer,arrivaloftheServiceronsite,deferredor delayed,closed.
2.16Providethefollowingreports,asapplicable:
2.16.1CaseactivityreportstoCustomer.
2.16.2NetworkMonitoringServicereportsforCustomerSystem(s).
2.16.3NetworkActivity/AvailabilityReportsforASTRO25,SmartZone/OmniLink, and
PrivateData Systemsonly.
2.17Respondinaccordancetopre-definedResponsetimesuponreceiptfromCustomerof Customer
managedpasswordsrequiredforproperaccesstotheCustomer'sSystem.
2.18Applyadditionalsupportchargesaboveandbeyondthecontractedserviceagreements thatmayapplyifit
isdeterminedthatSystemfaultswerecausedbytheCustomermaking changestocriticalSystemparameters.
3.0CustomerResponsibilities:
3.1AllowMotorolaContinuousremoteaccesstoobtainSystemavailabilityandperformance data.
3.2AllowMotorolatoaccessSystemiffirewallhasbeeninstalled;providepermanent/dedicatedaccessfor
SNMPtraps(outbound)andZDSpolling(inbound). Alsoprovidecontinuousutilityservicetoany
Motorolaequipmentinstalledorutilizedat Customer'spremisestosupportdeliveryoftheService.
3.3Orderandmaintaindedicateddial-upphonelinesfortelephoneserviceforSMARTNET Systemtypes.
TheConnectivityMatrixsetforthinAppendix1,furtherdescribesthe Connectivityoptions.
3.4Unlessotherwisespecified,Motorolarecommendsaprivatenetworkconnectionforall otherSystems.
TheConnectivityMatrixsetforthinAppendix1,furtherdescribesthe Connectivityoptions.
3.5ProvideMotorolawithpre-definedCustomerinformationandpreferencespriortoStartDatenecessary
tocompleteCustomerSupportPlan.
3.5.1Casenotificationpreferencesandprocedure
3.5.2RepairVerificationPreferenceandprocedure
3.5.3Databaseandescalationprocedureforms.
3.5.4SubmitchangesinanyinformationsuppliedintheCustomerSupportPlantothe Customer
SupportManager.
3.6Providethefollowinginformationwheninitiatingaservicerequest:
3.6.1AssignedSystemIDnumber
3.6.2Problemdescriptionandsitelocation
3.6.2OtherpertinentinformationrequestedbyMotorolatoopenaCase.
3.7NotifytheSystemSupportCenterwhenCustomerperformsanyactivitythatimpactsthe System.(Activity
thatimpactstheSystemmayinclude,butisnotlimitedto,installing softwareorhardwareupgrades,
performingupgradestothenetwork,ortakingdownpart ofthesystemtoperformmaintenance.)
3.8AllowServicersaccesstoEquipment(includinganyConnectivityormonitoring equipment)ifremoteservice
isnotpossible.
3.9AllowServicersaccesstoremoveMotorolaownedmonitoringequipmentuponcancellationofservice.
3.10SupplyInfrastructureorFRU,asapplicable,inorderforMotorolatoRestoretheSystem assetforth
inparagraph2.12.2
3.11MaintainandstoreinaneasyaccessiblelocationanyandallSoftwareneededtoRestoretheSystem.
3.12MaintainandstoreinaneasilyaccessiblelocationproperSystembackups.
3.13VerifywiththeSSCthatRestorationiscompleteorSystemisfunctional,ifrequiredby theRepair
VerificationPreferenceprovidedbyCustomerinaccordancewithsection3.5.
3.14Payadditionalsupportchargesaboveandbeyondthecontractedserviceagreementsthatmayapplyifit
isdeterminedthatSystemfaultswerecausedbytheCustomermakingchangestocriticalSystemparameters
3.15CooperatewithMotorolaandperformallactsthatarereasonableornecessarytoenableMotorolato
providetheservicesdescribedinthisSOW.
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SeverityDefinitionsTable
SeverityLevelProblem Types
Severity11. Response is provided Continuously
2. Major System failure
3. 33% of System down
4. 33% of Site channels down
5. Site Environment alarms (smoke, access, temp, AC power) as determined by the SSC.
6. This level is meant to represent a major issue that results in an unusable system,
sub-system, Product, or critical features from the Customer's perspective. No
Work-around or immediate solution is available.
Severity21. Response during Standard Business Day
2. Significant System Impairment not to exceed 33% of system down
3. System problems presently being monitored
4. This level is meant to represent a moderate issue that limits a Customer's normal use
of the system, sub-system, product, or major non-critical features from a
Customer's perspective
Severity31. Response during Standard Business Day
2. Intermittent system issues
3. Information questions
4. Upgrades/preventative maintenance
5. This level is meant to represent a minor issue that does not preclude use of the
system, sub-system, product, or critical features from a Customer's perspective. It
may also represent a cosmetic issue, including documentation errors, general
usage questions, recommendations for product enhancements or modifications,
and scheduled events such as preventative maintenance or product/system upgrades.
On-SiteResponseTimeTable(Customer'sResponseTimeClassificationisdesignatedintheService
Agreement).
SeverityLevelPremierRestoralOffDeferral
ResponseTime
Severity 1 Within 2 hours from receipt of Notification 8 HoursTime provided
Continuouslyby Servicer *
Severity 2Within 4 hours from receipt of Notification 8 HoursTime provided
Standard Business Dayby Servicer *
Severity 3Within 24 hours from receipt of Notification 48 HoursTime provided
Standard Business Dayby Servicer *
·PleasenotetheseareStandardCommitmenttimes.Thecommitmenttimesshouldbebasedon
theCustomersSupportPlan.
before
·Provideupdatethespecificcontractualcommitmentscomedue.
before
*Note:ProvideupdatetoSystemSupportCenterDeferraltimecomesdue.
Appendix1
ConnectivityMatrix
SystemTypeConnectivityResponsibility
Astro25T1Motorola
SmartZone/OmniLinkv3.5andbelow256KMotorola
SmartZone/OmniLinkv4andabove512KMotorola
PrivateData256KMotorola
ARC4000T1orVPNMotorola
MESHT1orVPNMotorola
HarmonyT1Motorola
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MotoBridgeT1orVPNMotorola
SmartNetDial-upCustomer
PrivateNetworkConnectionPublicInternetConnection
IPVPNIPVPN
(AllCustomers)(OptionAvailableonlytoCustomersoutsideof
theUS)
Standard solution for real time ConnectivityNon Standard solution for Connectivity
Dedicated bandwidth configuration provided to No dedicated bandwidth provided to monitor
monitor CustomersCustomers
Protected from unauthorized intrusionLow risk of unauthorized intrusion
Encryption availableEncryption is required
Connectivity available through MotorolaCustomer provides Connectivity to the internet via
an internet service provider selected by Customer.
MotorolaOwned&SuppliedEquipmentTable
EquipmentTypeLocationInstalled
Firewall/RouterMasterSite
SystemSupportServerMasterSiteforeachZone
MonitoredElementsTable
(Listedbytechnology)
SystemTypeEquipment
LegalApproval
September2010
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StatementofWork
InfrastructureRepair
1.0DescriptionofServices
InfrastructureRepairisarepairserviceforMotorolaandselectthirdpartyInfrastructureassetforthinthe
applicableattachedExhibit(s),allofwhichareherebyincorporatedintothisStatementofWork(SOW)bythis
reference.Customer?sSystemtypedetermineswhichexhibitisapplicable(i.e.SmartZonesystemexhibit,
SmartNetsystemexhibit).InfrastructuremayberepaireddowntotheComponentlevel,asapplicable,atthe
MotorolaInfrastructureDepotOperations(IDO).AtMotorola?sdiscretion,selectthirdpartyInfrastructuremaybe
senttotheoriginalequipmentmanufacturerorthirdpartyvendorforrepair.IfInfrastructureisnolonger
supportedbytheoriginalequipmentmanufacturerorthirdpartyvendor,MotorolamayreplaceInfrastructurewith
similarInfrastructure,whenpossible.
ThetermsandconditionsofthisStatementofWork(SOW)areanintegralpartofMotorola'sServiceTermsand
Conditionsorotherapplicableagreementtowhichitisattachedandmadeapartthereofbythisreference.
2.0Motorolahasthefollowingresponsibilities:
2.1ProviderepairreturnauthorizationnumberswhenrequestedbyCustomer.
2.2Receive malfunctioningInfrastructurefromCustomeranddocumentitsarrival, repairandreturn.
2.3Performthefollowingserviceon MotorolaInfrastructure:
2.3.1PerformanoperationalcheckontheInfrastructuretodeterminethe natureoftheproblem.
2.3.2ReplacemalfunctioningFRUorComponents.
2.3.3VerifythatMotorolaInfrastructureisreturnedtoMotorolamanufactured specifications,
asapplicable
2.3.4PerformaBoxUnitTestonallservicedInfrastructure.
2.3.5PerformaSystemTestonselectInfrastructure.
2.4ProvidethefollowingserviceonselectthirdpartyInfrastructure:
2.4.1Performpre-diagnosticandrepairservicestoconfirmInfrastructure malfunctionand
eliminatesendingInfrastructurewithnotroublefound(NTF)tothirdpartyvendorfor
repair,whenapplicable.
2.4.2ShipmalfunctioningInfrastructuretotheoriginalequipment manufacturerorthird
partyvendorforrepairservice,whenapplicable.
2.4.3TrackInfrastructuresenttotheoriginalequipmentmanufacturer orthird partyvendor
forservice.
2.4.4Performapost-testafterrepairbyMotorola,originalequipment manufacturer,orthird
partyvendortoconfirmmalfunctioningInfrastructurehasbeenrepairedand
functionsproperlyinaMotorolaSystemconfiguration,whenapplicable.
2.5Re-programrepairedInfrastructuretooriginaloperatingparametersbasedon templatesprovided
byCustomerasrequiredbySection3.3. IfCustomertemplateisnotprovidedorisnotreasonably
usable,astandarddefault templatewillbeused.IfIDOdeterminesthatthemalfunctioning
InfrastructureisduetoaSoftwaredefect,IDOreservestherighttoreloadInfrastructurewitha
similarSoftwareversion.EnhancementRelease(s),ifneeded,aresubjecttoadditionalchargestobe
paidbyCustomerunlesstheCustomerhasaMotorolaSoftwareSubscriptionagreement.
2.6ProperlypackagerepairedInfrastructure.
2.7ShiprepairedInfrastructuretotheCustomerspecifiedaddressduringnormaloperatinghoursof
MondaythroughFriday7:00amto7:00pmCST,excludingholidays.FRUwillbesenttwo-dayair
unlessotherwiserequested.SelectthirdpartyFRU.Motorolawillpayforsuchshipping,
unlessCustomerrequestsshipmentsoutsideoftheabovementionedstandardbusinesshoursand/
orcarrierprograms,suchasNFO(nextflightout).Insuchcases,Customerwillbesubjectto
shippingandhandlingcharges
3.0Customerhasthefollowingresponsibilities:
3.1ContactorinstructServicertocontacttheMotorolaSystemSupportCenter(SSC) andrequesta
returnauthorizationnumberpriortoshippingmalfunctioningInfrastructureorthirdparty
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InfrastructurenamedintheapplicableattachedExhibit.
3.1.1Providemodeldescription,modelnumber,serialnumber,typeofSystem and
Firmwareversion,symptomofproblemandaddressofsitelocationforFRUorInfrastructure.
3.1.2IndicateifInfrastructureorthirdpartyInfrastructurebeingsentinfor servicewassubjected
tophysicaldamageorlightningdamage.
3.1.3FollowMotorolainstructionsregardinginclusionorremovalofFirmware and
SoftwareapplicationsfromInfrastructurebeingsentinforservice.
3.1.4ProvideCustomerpurchaseordernumbertosecurepaymentforanycosts describedherein.
3.2ProperlypackageInfrastructureandshipthemalfunctioningFRU,atCustomer's expenseandriskof
losstoMotorola.CustomerisresponsibleforproperlypackagingtheCustomer
malfunctioningInfrastructureFRUtoensurethattheshippedInfrastructurearrivesun-damagedand
in repairablecondition.Clearlyprintthereturnauthorizationnumberontheoutsideofthepackaging.
3.3MaintaintemplatesofSoftware/applicationsandFirmwareforre-loadingof Infrastructureassetforth
inparagraph
3.4ForDigitalIn-CarVideoInfrastructure,removevideofromequipmentpriortosendingInfrastructure
inforrepair.VideoretrievalisaseparateserviceandisnotincludedaspartofthisSOW.
Additionalservicesandfeeapplies.
3.5 CooperatewithMotorolaandperformallactsthatarereasonableornecessaryto enableMotorola
toprovidetheInfrastructureRepairservicestoCustomer.
4.0InadditiontoanyexclusionsnamedinSection5oftheServiceTermsandConditionsorinanyotherunderlying
AgreementtowhichthisSOWisattached,thefollowingitemsareexcludedfromInfrastructureRepair.
1.Alloverseven(7)yearsfromproductcancellationdate.
Infrastructures
2.AllBroadband/WiNSInfrastructurethree(3)yearsfromproductcancellationdate.
3.PhysicallydamagedInfrastructure.
4.ThirdpartyEquipmentnotshippedbyMotorola.
5.Consumableitemsincluding,butnotlimitedto,batteries,connectors,cables, tone/inkcartridges.
6.VideoretrievalfromDigitalIn-CarVideoequipment.
7.Testequipment.
8.Racks,furnitureandcabinets.
9.Firmwareand/orSoftwareupgrades
SmartZone System Inclusions, Exclusions, Exceptions and Notes
Infrastructure Exhibit
Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers,
combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting,
and transmission lines.
Base Station(s) and Repeater(s)Includes: Quantar, Quantro, Digital, MTR2000 ONLY.
Central Electronics Bank(s)Includes Logging Recorder, Interface and Network Hub
Excludes all other technologies
see SOW specifically for NICE logging recorders
Channel Bank(s)Includes Premisys and Telco
Excludes Siemens
Comparator(s)Includes Spectratac, Digitac, and ASTRO-tac Comparators
Computer(s)Includes computers (Pentium I, II, III, IV) that directly interface with or
control the communications System, including Systemwatch II, keyboards,
mice and trackballs.
Excludes laptop computers and all 286, 386, 486 computers, defective or
phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display
image retention.
Console(s)Includes Centracom Gold Elite, MCC7500, MCC5500, MIP5000 as part of
complete communication System ? including headset jacks, dual footswitches,
and gooseneck microphones.
Excludes cables
Controller(s) -TrunkingIncludes SmartNet II prime and remote controllers.
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Excludes SSMT and SCMS controllers.
Dictaphones, Logging Excludes all other technologies
Recorders and Recording see SOW specifically for NICE logging recorders
Equipment
Digital Interface Unit(s)Included
Digital Signaling Modem(s)Included upon modem model availability
Digital Voice Modem(s)Included upon modem model availability
Embassy SwitchIncludes AEB, AIMI, ZAMBI, AMB
Management TerminalsIncludes computers (Pentium I, II, III, IV) that directly interface with or
control the communications System, including Systemwatch II.
Excludes laptop computers and all 286, 386, 486 computers.
MBEX(s) or NOVA Included
Interconnect
Microwave Equipment.Excluded from service agreement but may be repaired on an above contract,
time and material basis. All Equipment must be shipped to IDO.
Excludes any on-site services.
Monitor(s)Includes all Motorola certified monitors connected to computers that directly
interface with or control the communications System.
Excludes defective or phosphor-burned cathode ray tubes CRT(s) and
burned-in flat panel displays image retention as well as monitors that were not
shipped by Motorola and/or cannot be confirmed by a Motorola factory order
number.
MoscadIncludes NFM (Network Fault Management), as part of communication
System only. Standalone MOSCAD and System Control and Data
Acquisition (SCADA) must be quoted separately. Includes FSA4000.
Excludes all other fire alarming systems.
MotobridgeIncluded
Network Fault ManagementIncludes Full Vision
Excludes NMC
Printer(s)Includes printers that directly interface with the communications System.
RAS(s)Excludes RAS 1100, 1101 and 1102
Receiver(s)Includes Quantar and MTR2000, ASTRO-TAC Receivers
Simulcast Distribution Included
Amplifier(s)
Site Frequency Standard(s)Includes Rubidium, GPS and Netclocks systems sold with the Motorola
System.
Excludes MFS -Rubidium Standard Network Time and Frequency devices
Universal Simulcast Controller Included
Interface(s)
UPS Systems.Excluded from service agreements but may be repaired on an above contract,
time and material basis. All UPS Systems must be shipped to IDO for repair.
Excludes batteries and any on-site services.
Zone ManagerExcludes HP715/33, HP 715/50 servers.
Excludes x-terminals NDS14C and NDS17C
Zone Controller(s)Includes console terminals.
Excludes all Sun/IMP hard drives except TLN3495A 0820 1 GB drive as well
as the following SUN/IMP CPUSET?s: TLN3278B 0406, TLN3343A 0424
and TLN3278A 0181/0389.
Approved by Contract and Compliance 11/20/09
Motorola, Inc.
1303 E. Algonquin Road, Schaumburg, IL 60196 U.S.A.
Version 1.9 1/12/12
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StatementofWork
TechnicalSupportService
1.0DescriptionofServices
TheTechnicalSupportserviceprovidescentralizedremotetelephonesupportfortechnicalissuesthatrequireahigh
levelofcommunicationssystemsexpertiseortroubleshootingonEquipment.TheMotorolaSystemSupport
Center's(SSC)TechnicalSupportOperationisstaffedwithtechnologistswhospecializeinthediagnosisand
resolutionofsystemperformanceissues.TechnicalSupportService(i)doesnotincludesoftwareupgradesthatmay
berequiredforissueresolution;and(ii)doesnotincludeCustomertraining(iii)isonlyavailableforthosesystem
typessupportedandapprovedbyTechnicalSupportOperations,(iv)limitedtoInfrastructurecurrentlysupported
byMotorola.
®®®
TechnicalSupportisapplicabletothefollowingsystemtypes:ASTRO,ASTRO25,ARC4000,SmartZonev2.0.3
®®®
andhigher,SmartZone/OmniLink,E911,PrivateDatav2.0.3andhigher,SmartNet,ConventionalTwo-Way,and
WirelessBroadband.
ThetermsandconditionsofthisStatementofWork(SOW)areanintegralpartofMotorola'sServiceTerms
andConditionsorotherapplicableAgreementtowhichitisattachedandmadeapartthereofbythisreference.
2.0Motorolahasthefollowingresponsibilities:
2.1.RespondtorequestsforTechnicalSupportfortheRestorationoffailedSystemsand diagnosisof
operationproblemsinaccordancewiththeresponsetimessetforthinthe RemoteTechnicalSupport
ResponseTimesTableandtheSeverityLeveldefinedinthe SeverityDefinitionsTable.
2.1.1IfInfrastructureisnolongersupportedbyMotorola,TechnicalSupportwilldiagnosistheSystem
butmay notbeabletoresolvetheissuewithouttheCustomerreplacingtheInfrastructure.
2.2.Advisecallerofprocedurefordetermininganyadditionalrequirementsforissue characterization,
Restoration,includingprovidingaknownfixforissueresolutionwhen available.
2.3. AttemptremoteaccesstoSystemforremotediagnostics,whenpossible.
2.4.MaintaincommunicationwiththeServicerorCustomerinthefielduntilcloseofthe Case,asneeded.
2.5.Coordinatetechnicalresolutionswithagreeduponthirdpartyvendor(s),asneeded.
2.6.Escalateandmanagesupportissues,includingSystemicissues,toMotorolaengineering andproductgroups,
asapplicable.
2.7.EscalatetheCasetotheappropriatepartyuponexpirationofaResponsetime.
2.8.ProvideConfigurationChangeSupportandWorkFlowchangestoSystemsthathavedial inorremote
accesscapability.
2.9.Determine,initssolediscretion,whenaCaserequiresmorethantheTechnicalSupport servicesdescribed
inthisSOWandnotifyCustomerofanalternativecourseofaction.
3.0CustomerhasthefollowingResponsibilities:
3.1.ProvideMotorolawithpre-definedinformationpriortoStartDatenecessarytocomplete Customer
SupportPlan.
3.1.1.SubmitchangesinanyinformationsuppliedintheCustomerSupportPlantothe Customer
SupportManager.
3.2.ContacttheSSCinordertoaccesstheTechnicalSupportOperation,providenameof caller,nameof
Customer,SystemIDnumber,ServiceAgreementnumber,site(s)in questions,andbriefdescription
of theproblem.
3.3.Supplyon-sitepresencewhenrequestedbySystemSupportCenter.
3.4.ValidateissueresolutionpriortocloseoftheCase.
3.5.AllowMotorolaremoteaccesstotheSystembyequippingtheSystemwiththenecessary Connectivity.
3.6.RemovevideofromDigitalIn-CarVideoequipmentpriortocontactingMotorola.IfTechnical
SupportassiststheCustomerinremovingvideo,theCustomeracknowledges,understandsand
agreesthatMotoroladoesnotguaranteeorwarrantthatitwillbeabletoextractanycaptured
videoorthatanycapturedvideowillnotbedamaged,lostorcorrupted.
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3.7 AcknowledgethatCaseswillbehandledinaccordancewiththetimesandprioritiesasdefinedin
RemoteTechnicalSupportResponseTimesTableandtheSeverityLeveldefinedintheSeverity
DefinitionsTable.
3.8CooperatewithMotorolaandperformallactsthatarereasonableornecessarytoenableMotorola
toprovidetheTechnicalSupportservicetoCustomer.
SeverityDefinitionsTable
x
SeverityLevelProblem Types
Severity11. Response is provided Continuously
2. Major System failure
3. 33% of System down
4. 33% of Site channels down
5. Site Environment alarms (smoke, access, temp, AC power) as determined by the SSC.
6. This level is meant to represent a major issue that results in an unusable system,
sub-system, Product, or critical features from the Customer's perspective. No
Work-around or immediate solution is available.
Severity21. Response during Standard Business Day
2. Significant System Impairment not to exceed 33% of system down
3. System problems presently being monitored
4. This level is meant to represent a moderate issue that limits a Customer's normal use
of the system, sub-system, product, or major non-critical features from a
Customer's perspective
Severity31. Response during Standard Business Day
2. Intermittent system issues
3. Information questions
4. Upgrades/preventative maintenance
5. This level is meant to represent a minor issue that does not preclude use of the
system, sub-system, product, or critical features from a Customer's perspective. It
may also represent a cosmetic issue, including documentation errors, general
usage questions, recommendations for product enhancements or modifications,
and scheduled events such as preventative maintenance or product/system upgrades.
RemoteTechnicalSupportResponseTimesTable
SEVERITYRESPONSE
Severity1Within1HourfromreceiptofNotification,Continuously
Severity2Within4HoursfromreceiptofNotification,StandardBusinessDay
Severity3WithinnextBusinessDay,StandardBusinessDay
Approved by Legal 11-20-09
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StatementofWork
LocalRadioComboPackage
1.0Description
LocalRadioComboPackageprovidesoperationalcheckandboardlevelrepairservicesformobile,portable,two-way
andmobiledata. AnoperationalcheckisananalysisoftheEquipmenttoidentifyexternalorinternaldefects.Local
RadioComboPackagealsoincludesserviceonstandardpalmmicrophonesandsinglemobilecontrolsheads,provided
thattheyarerequiredfornormaloperationofthetwo-waymobileandareincludedatthepointofmanufacture.Service
isonlyincludedonEquipmentspecificallynamedintheapplicableAgreementtowhichthisStatementofWorkis
attached.
LocalRadioComboPackageexcludesrepairsto:optionalaccessories;iDENaccessories;iDENmobilemicrophones;
non-standardmobilemicrophones,mobileexternalspeakers;optionaloradditionalcontrolheads,singleandmultiple
unitportablechargers;batteries,mobileantennas;mobilepower&antennacablesandpowersupplies.
ThefollowingservicesareexcludedfromLocalRadioComboserviceunlesstheyarepurchasedforanadditionalfee.
TheservicesarePick-up&delivery,SubscriberPreventativeMaintenance,PortableRemoteSpeakerMicrophones,
PortableAntennaReplacementsandMobileRemoteControlHeads.
ThetermsandconditionsofthisSOWareanintegralpartofMotorola'sServiceTermsandConditionsorother
applicableagreementtowhichitisattachedandmadeapartthereofbythisreference.
2.0Motorolahasthefollowingresponsibilities:
2.1ServicetobeperformedattheServicerfacilityduringStandardBusinessDays.
2.2PerformanoperationalcheckontheEquipmenttodeterminethenatureoftheproblem.
2.3Remove/reinstallmobileordataEquipmentfrom/toCustomer'svehicleasneededfor additionalservicing.
2.4TestandRestoretheEquipmenttoMotorolafactoryspecifications.
2.5Removeanydust,and/orforeignsubstancesfromtheEquipment.
2.6ReprogramEquipmentnecessarytoreturnEquipmenttooriginaloperatingparameters basedonthetemplate
intheEquipment,ifthetemplateinformationcanberetrievedfromtheEquipment,orfromabackup
disketteprovidedbyCustomercontainingthetemplateinformation.IftheCustomertemplateisnotprovided
ornotreasonablyusable,agenerictemplateutilizingthelatestRadioServiceSoftware(RSS)versionfor
thatEquipmentwillbeused.TheEquipmentwillrequireadditionalprogrammingbytheCustomerto
Restoretheoriginaltemplate.
2.7NotifyCustomeruponcompletionofrepairforpickupofEquipment.
3.0CustomerhasthefollowingResponsibilities:
3.1DeliverandpickupEquipmentto/fromtheServicerfacility.
3.2InformServicerofdescriptionofproblemforEquipmentbroughtinforservice.
3.3IftheEquipmentwillnotpowerup,orifdesired,supplyServicerwithabackupdiskette withthe
SoftwaretemplateorprogramminginordertoassistinreturningtheEquipmenttooriginaloperating
parameters.Ifapplicable,recordthecurrentflashcodeforeachradio.
3.4IfMotorolamustuseagenerictemplatetorestoreEquipmenttooperatingcondition, Customerisresponsible
foranyprogrammingrequiredtoRestoreEquipmenttodesiredparameters.
3.5CooperatewithMotorolaandperformallactsthatarereasonableornecessarytoenable Motorolatoprovide
3.6theLocalRadioComboPackageservicetoCustomer.
LocalRadioComboPackage
ApprovedbyMotorolaContracts&Compliance04-30-2004
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SW
TATEMENT OF ORK
ASTRO25SMA(SMA)
OFTWARE AINTENANCE GREEMENT
1.0Description of Service and Obligations
1.1As major system releases become available,Motorola agrees to provide the system ownerwith the
software required to execute up to one system infrastructure upgrade in a 12 month period for their
ASTRO 25 system. Additionally, if purchased, the Security Update Service (SUS) coverage is
defined in Appendix B.
1.2Motorola agrees to provide minor software upgrades, known as “patch releases”, which may
include commercial Operating Software (“OS”)and application software patches and service pack
updates when and if available. Currently, the parties acknowledge that Motorola’s service includes
Microsoft Windows and Server OS, Red Hat Linux, Sun Solaris and any Motorola software
service packs that may be available. Motorola agrees to provide only patchreleases that have been
analyzed, pre-tested, and certified in a dedicated ASTRO 25 test lab to ensure that they are
compatible and do not interfere with the ASTRO 25 network functionality. Corresponding 3rd
Party software and operating system patches will be released quarterly upon successful completion
of the regular test cycle or at Motorola’s discretion.Once a patchrelease has been validated as
safe for deployment onthe radio network, Motorola agrees to post it onaMotorola secure extranet
sitefor the Customer to download and deploy.
1.2.1The parties agree that minor software upgrades, and patch release coverage, which
include commercial Operating Software (“OS”) and application software patches and
service pack updates, will terminate should the customers system release version become
more than 5 system release versions form the current shipping release version.
1.3The parties agree that ASTRO 25 system release upgrades are considered “major” upgrades if they
include commercial OS and application software updates as well as Motorola system release
software. System releases shall be pre-tested and certified in Motorola’s Systems Integration Test
lab. ASTRO 25 system releases shall improve the system functionality and operation from
previous releases and may include some minor feature enhancements. AtMotorola’s option,
systemreleasesmayalso include significant new featureenhancements asoptionalfeatures.The
SMA does not include coverage for new optionalfeaturesoftware.Optional featuresmay be
offeredfor purchase.
1.4The parties agree that the ASTRO 25 system release upgradesinclude limited security updates
issued by Microsoft, Solaris and Red Hat certified with each individual system release.
1.5Motorola agrees that this Agreement entitlesa Customer to past software versions for the purpose
of downgrading product software to a compatible release version.
1.6The parties agree that the ASTRO 25 SMA pricing is based on the system configuration outlined
in Appendix A. The parties further agree that this configuration is to be reviewed annually on the
contract renewal date. Any change in system configuration may require an ASTRO 25 Software
Maintenance Agreement price adjustment.
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1.7The parties agree and acknowledge that the ASTRO 25 SMA appliesonly tosystemrelease
upgrades within the ASTRO 25 7.x platform.
1.8Motorola agrees that the following ASTRO 25 system release software for the following products
are covered under this Agreement: base stations, site controllers, comparators, routers, LAN
switches, servers, dispatch consoles, NICE IP logging recorder, NICE replay stations (Scenario
Replay and Inform Lite), network management terminals, Network Fault Management (NFM)
products, network security devices such as firewalls and intrusion detection sensors, and associated
peripheral infrastructure software.
1.9Product programming software such as Radio Service Software (“RSS”), Configuration Service
Software (“CSS”), and Customer Programming Software (“CPS”) are also covered under this
Agreement.
1.10The parties agree that the SMA makes available the subscriber radio software releases that are
shipping from the factory during the SMA coverage period. The parties further agree that new
subscriber radio options and features not previously purchased are excluded from SMA coverage.
Additionally, subscriber software installation and reprogramming are excluded from the ASTRO
25 SMA coverage.
1.11Motorola agrees to issue the SMA bulletin on anannual basis and post it in soft copy on a
designated extranet site for Customer access. Standard and optional features for a given ASTRO
25 system release are listed in the SMA bulletin.
1.12Coverage Continuity.
1.12.1The parties acknowledge and agree that the ASTRO 25 SMA requires continuous
coveragebeginning within (90) days after the expiration of system warranty. Should
the Customer delay purchase of an ASTRO 25 SMA beyond (90) days fromsystem
warranty expiration or elect to discontinue the ASTRO 25 SMA and later decideto
reinstate coverage, additional payment(s) will be necessary to cover the period for
which coverage wasdiscontinuedor delayed. The total of payments for lapses in
coverage will not exceed 3 years in equivalent ASTRO 25 SMA coverage.
1.13The Customer agrees that theyshall:
1.13.1Contact Motorola upon receiving a bulletin to engage the appropriate Motorola
resources for a system release upgrade.
1.13.2Purchase any hardware and labor needed to implement system release upgrades.
1.13.3Purchase optional system release features or system expansions.
1.13.4Purchase any additional hardware and software needed to implement any optional
system release features or system expansions.
1.13.5Provide or purchase labor to implement optional system release features or system
expansions.
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1.13.6Cooperate with Motorola and perform all acts that are reasonable or necessary to
enable Motorola to provide software upgrade services.
2.0Exclusions and Limitations
2.1The parties agree that Systems that have non-standard configurations that have not been certified
by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25 SMA
unless otherwise agreed in writing by Motorola and included in this SOW.
2.2The parties acknowledge and agree that the ASTRO 25 SMA does not cover the following
products:
NICE Full Inform
MCC5500 Dispatch Consoles
MIP5000 Dispatch Consoles
Plant/E911 Systems
MOTOBRIDGE Solutions
ARC 4000 Systems
Motorola Public Sector Applications Software (PSA)
Custom SW, CAD, Records Management Software
Data Radio Devices
Mobile computing devices such as Laptops
Non-Motorola two-way radio subscriber products
Genesis Products
Point-to-point products such as Microwave terminals and association multiplex equipment
2.3The parties agree that hardware upgrades and/or replacements, as well as pre-planning, design and
implementation services required to deploy an ASTRO 25 system release upgrade are not included
within the coverage of the ASTRO 25 Software Maintenance Agreement. The parties further
agree that implementation services and any hardware upgrades and/or replacements required to
support the system release upgrade will be quoted separately for the specific system release
upgrade requested by the customer.
2.4The parties agree that the ASTRO 25 system releases include limited security updates issued by
Microsoft, Solaris and Red Hat certified with each individual system release.
2.5The parties agree that the ASTRO 25 SMA does not cover software support for virus attacks or
other applications that are not part of the ASTRO 25 system, or unauthorized modifications or
other misuse of the covered software. Motorola is not responsible for management of anti-virus or
other security applications (such as Norton). Anti-virus and/or security application support may be
covered under a separate agreement.
2.6The parties agree that upgrades for equipment add-ons or expansions during the term of the
contract are not included in the coverage of this SOW unless otherwise agreed to by Motorola.
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3.0Special provisions
3.1Customer acknowledges that if its System has a Special Product Feature, additional engineering
may be required to prevent an installed system release from overwriting the Special Product
Feature. Upon request, Motorola will determine whether a Special Product Feature can be
incorporated into asystem release and whether additional engineering effort is required. If
additional engineering is required Motorola will issue a change order for the change in scope and
associated increase in the price for the ASTRO 25 Software Maintenance Agreement.
3.2Customer may use the software (including any System Releases) only in accordance with the
applicable Software License Agreement. The SMA Statement of Work is not intended to modify
or terminate an existingSoftware License Agreement. The SMA or services rendered by Motorola
does not alter Motorola’s software intellectual property rights.
3.3Customer acknowledges that Software Maintenance Agreement services do not include repair or
replacement of hardwareor software necessary due todefects that are not corrected by the system
release, nor does it include repair or replacement of defects resulting from any nonstandard or
improper use or conditions or from unauthorized installation of software.
3.4The parties agree that ASTRO 25 SMAcoverage and the parties’ responsibilities described in this
Statement of Work will automatically terminate if Motorola no longer supports the ASTRO 25 7.x
software version in the Customer’s system or discontinues the SMA program; in either case,
Motorola will refund to Customer any prepaid fees for Software Maintenance services applicable
to the terminated period.
3.5Motorola may suspend or terminate the ASTRO 25Software Maintenance Agreementif the
following conditions apply:
Customer fails to pay Motorola any fees for the ASTRO 25 SMA when due
Customer breaches the Software License Agreement or other applicable agreement
Customer’s rights to use the software under the Software License Agreement expire or are
terminated
Customer replaces its Motorola System with a system from another manufacturer
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4.0WARRANTIES AND DISCLAIMER:
Motorola warrants that its services will be free of defects in materials and workmanship for a period
of ninety (90) days following completion of the service (“Warranty Period”). Your sole remedies
are to require Motorola to re-perform the affected service or at Motorola's option to refund, on a
pro-rata basis, the service fees paid for theaffected service. Product and software documentation
that specifiestechnical and performance features and capabilities, and the user, operation and
training manuals for the Software (including all physical or electronic media upon which this
information is provided) are collectively referred to as “Documentation.” During the applicable
Warranty Period, Motorola warrants that the tested anti-virus definitions, intrusion detection sensor
signatures, and operating system security updates/patches do not degrade or compromise System
functionality, and that after incorporation of the recommended remediation action the System
Software, when used properly and in accordance with the Documentation, will be free from a
reproducible defect that eliminates the functionality or successful operation of a feature critical to
the primary functionality or successful operation of the software. Whether a defect occurs will be
determined solely with reference to the Documentation. Motorola does not warrant that Customer’s
use of the software or products will be uninterrupted or error-free or that the software or the
products will meet Customer’s particular requirements.
MOTOROLA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TOPRETESTED ANTI-
VIRUS DEFINITIONS, DATABASE SECURITY UPDATES,OPERATING SYSTEM SOFTWARE
PATCHES, AND INTRUSION DETECTIONSENSOR SIGNATURE FILES, EXPRESS OR IMPLIED,
INCLUDING THE IMPLIEDWARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULARPURPOSE, AND NON-INFRINGEMENT. FURTHER, MOTOROLA DISCLAIMS
ANY WARRANTY CONCERNING THE NON-MOTOROLA SOFTWARE ANDDOES NOT
GUARANTEE THAT CUSTOMER’S SYSTEM WILL BE ERROR-FREEOR IMMUNE TO VIRUSES
OR WORMS AS A RESULT OF THESE SERVICES.
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Appendix A - System Pricing Configuration
This configuration is to be reviewed annually on the contract renewal date. Any change in system
configuration may require an ASTRO 25 SMAprice adjustment.
20152016
Core
Master Site Configuration00
Zones in Operation (Including DSR and Dark Master Sites)00
Zone Features: IV&D, OTAR, TDMA, Telephone Interconnect, CNI, HPD, ISSI CSMS, IA, POP25, Text Messaging,
00
Outdoor Location, …
RF System
Voice RF Sites & RF Simulcast Sites00
Repeaters/Stations (FDMA)00
Repeaters/Stations (TDMA)00
HPD RF Sites00
HPD Stations00
Dispatch Console System
Dispatch Sites11
Gold Elite Operator Positions00
MCC 7500 Operator Positions (GPIOM)00
MCC 7500 Operator Positions (VPM)55
Conventional Channel Gateways (CCGW)11
Conventional Site Controllers (GCP 8000 Controller)00
Logging System
Number of AIS Servers11
Number of Voice Logging Recorder00
Number of Logging Replay Clients00
Network Management and MOSCAD NFM
Network Management Clients00
MOSCAD NFM Systems00
MOSCAD NFM RTUs00
MOSCAD NFM Clients00
Fire Station Alerting (FSA)
FSA Systems00
FSA RTUs00
FSA Clients00
Subscribers
Voice Subscribers non-APX00
Voice Subscribers APX00
HPD Subscribers00
Computing and Networking Hardware (for SUA / SUA II, actual replacement qty may be less than shown)
Workstations - High Performance00
Workstations - Mid Performance66
Servers - High Performance00
Servers - Mid Performance00
LAN Switch - High Performance00
LAN Switch - Mid Performance22
Routers33
Training
# of onsite, instructor-led, 3-day training sessions00
26
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Appendix B – Security Update Service (SUS) Statement of Work
27
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To: Palm Beach County Purchasing Cooperative
Thank you for the opportunity to renew with your purchasing Cooperative. We would like to extend
the agreement with passing along the increase that has been experienced in the market place. The
past 2 years have seen the lime industry experience an increase in demand. This has caused us to
need to reopen an old plant and utilize non-optimal locations to supply lime to the Palm Beach
County Cooperative.
Several items are negatively affecting the costs in our industry:
The cost of raw materials, transportation and people are increasing as the economy recover
New or increasing regulatory pressures are impacting businesses in a variety of ways :
In many regions of North America lime is in tight supply requiring new plant capacity
additions. Increasing governmental permitting requirements for the development of new
reserves and plants are more difficult, costly, and take longer
New environmental regulations are requiring new investments in baghouses (dust
control), air emission controls, waste disposal and other control measures
To meet the demand and regulations, Lhoist North America continues to invest substantial capital in
order to keep operating efficiencies high and manufacturing costs controlled while providing our
customers assurance of supply. We are doing everything possible to improve our business while
minimizing the impact of outside cost drivers.
That being said, in order to continue to be an effective supplier, we would like to offer an extension
of the contract. There is has been an increase in lime manufacturing as seen per the Producer Price
Index: Series PCU32741-32741 Lime Manufacturing. This is an index of national lime manufacturing
and we feel it is indicative of the increase as a percentage. The index has increased by 3.68% since
October of 2012. This equates to an increase of $8.49 per ton based on the initial price of $249.58
per ton. We would like to extend with the Cooperative but would like to offer the extension at $5.77
per ton, or 2.31%.
The pricing for the Cooperative was bid in October 2012 for $249.58**; based on a 2.31% total
increase the new price will be $255.35** - making the new delivered price $274.34 per ton
delivered.
**not including the truck freight rate.
We really value the business you have entrusted us with and the relationships with all of your
locations, we look forward to continuing working with you.
Travis L Plains
Lhoist North America
Florida Sales Office
1479 Town Center Drive, Suite 229
Lakeland, FL 33803
877-644-9010
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The City of Boynton Beach, Florida
RISK MANAGEMENT DEPARTMENT
COMMISSION AGENDA MEMORANDUM
TO:
Lori LaVerriere, City Manager
THRU:
Julie Oldbury, Director of Human Resources and Risk Management
FROM:
Pam Webb, Risk Administrator
DATE:
October 1, 2014
SUBJECT: Sylvia and Robert Silberberg v. City of Boynton Beach
Date of Loss:
February 10, 2013
X Settlement __ Judgment
Risk Management recommends the City Commission ratify the:
in the above stated manner.
RESERVES
: Indemnity: $ 200,000 Expenses: $ 50,000
Demand
: Original: $ 300,000/275,000 Final: $ 40,000/40,000
Offer
: Original: $ 5,000/5,000 Final: $ 20,000/20,000
SETTLEMENT$ 40,000.00 Total
:
X
NOTE:
This settlement is the compromise of a claim for damages. Payment by the City is not to be construed, in
any way, as an admission of liability or responsibility for any damages or injuries resulting therefrom.
Current Adjustment FeesCurrent Legal Fees:
: $ -0- $ - 0 -
IF NOT SETTLED
Projected Legal FeesProjected Jury Verdict
: $ 100,000 : $ 75,000+ each
JUDGMENT$ -
:
__
Current Adjustment Fees:Current Legal Fees:
$ - $ -
CASE NARRATIVE
: Plaintiff Counsel: Scott D. Sobol, Ellsley Sobol
Incident: On February 10, 2013, while attending the International Kinetic Art Exhibit and
Symposium, Sylvia and Robert Silberberg sustained injuries requiring hospital treatment as a
result of a fall on the steps of the Civic Center stage. Negotiations were made between our TPA
adjuster and Mr. Sobol resulting in a settlement of $20,000 each. This settlement also concludes
the Medicare lien that could be placed against both the Silberberg’s and the City. The original
demands of settlement were $300,000 for Mrs. Silberberg and $275,000 for Mr. Silberberg.
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1
15TH
2
502013CA012688XXXXMB
ǣ
3
4
YMANNE LAURENT
,
5
Plaintiff,
6
AB - BARKDULL
vs.
7
CITY OF BOYNTON BEACH
,
8
Defendant
9
SETTLEMENT AGREEMENT
10
The parties mediated this case beforeRodney Romanoon 10-17-14 and reached
11
agreement under the following terms which the parties agree are binding and
enforceable:
12
Subject to City Commission approval, City of Boynton Beach will pay $40,000.00,
1.
13
payable to plaintiff and plaint in exchange for a
14
`general release of all claims.
a. This matter will be placed on the next available regularly scheduled City
15
Commission meeting agenda
Plaintiff shall file a dismissal with prejudice within five business days of receiving
2.
16
settlement funds.
Plaintiff shall resolve all liens, if any, from the settlement proceeds.
3.
17
Parties shall bear their own fees and costs unless stated otherwise below;
4.
18
electronic signatures shall have the same force and effect as original signatures;
the mediator is a scrivener only.
19
Payment shall be tendered within 15 business days after commission approval
5.
provided the City has received of an executed release, which shall be provided
20
within five business days from today.
City agrees to pay all mediation charges for both sides.
6.
21
22
__________________________ ___________________________
23
Plaintiff
24
__________________________ ____________________________
25
For Defendant Defense Counsel
26
SETTLEMENT AGREEMENT - 1
Page 233 of 405
The City of Boynton Beach, Florida
RISK MANAGEMENT DEPARTMENT
COMMISSION AGENDA MEMORANDUM
TO:
Lori LaVerriere, City Manager
THRU:
Julie Oldbury, Director of Human Resources and Risk Management
FROM:
Pam Webb, Risk Administrator
DATE:
October 17, 2014
SUBJECT: Ymanne Laurent v. City of Boynton Beach
Date of Loss:
March 9, 2010
X Settlement __ Judgment
Risk Management recommends the City Commission ratify the:
in the above stated manner.
RESERVES
: Indemnity: $ 100,000 Expenses: $ 75,000
Demand
: Original: $ 100,000 Final: $ 60,000
Offer
: Original: $ 5,000 Final: $ 40,000
SETTLEMENT$ 40,000
:
X
NOTE:
This settlement is the compromise of a claim for damages. Payment by the City is not to be construed, in
any way, as an admission of liability or responsibility for any damages or injuries resulting therefrom.
Current Adjustment FeesCurrent Legal Fees:
: $ -0- $ 15,631.26
IF NOT SETTLED
Projected Legal FeesProjected Jury Verdict
: $ 60,000 : $ 60,000+
JUDGMENT$ -
:
__
Current Adjustment Fees:Current Legal Fees:
$ - $ -
CASE NARRATIVE
: Plaintiff Counsel K. Brian roller, Esquire, Schwartz & Roller, LLP
Incident: On March 9, 2010, while walking in the City Hall lobby to pay her water bill, Ms.
Laurent slipped on a mat that was covering water on the floor. She sustained injuries requiring
hospital treatment as a result of a fall. Her medical costs are approximately $25,500 and the
original demand was for $100,000.
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INTER-OFFICE CORRESPONDENCE
MEMORANDUM NO. 2014-021
TO
: Lori LaVerriere, City Manager
Mayor Jerry Taylor
Members of the City Commission
CC:
Jeffrey Katz, Chief of Police
Tim W. Howard, Director of Financial Services
Janet M. Prainto, City Clerk
James A. Cherof, City Attorney
FROM
: Michael D. Cirullo, Assistant City Attorney
Shana H. Bridgeman, Assistant City Attorney
DATE
: October 15, 2014
RE
: City of Boynton Beach / Red Light Camera Program
th
This morning, the Fourth District Court of Appeal (4 DCA) issued a ruling in the matter of City of
Hollywood v. Arem, a case challenging a Uniform Traffic Citation (UTC) which was issued pursuant to
Floridas red light camera law. This ruling, if it stands up to further review, has the potential to impact
th
The issue before the 4 DCA was whether a UTC should be dismissed where a private company (ATS
the same vendor contracted by the City) performs the initial review of potential violations, and then also
th
mails the UTCs once authorized by a law enforcement officer. Today, the 4 DCA held that Florida law
does not permit such and found that a dismissal of a UTC based upon these arguments should be upheld.
The City contracts wit
processes.
Our office is carefully reviewing this opinion and its effect
with advice on how to proceed once we have completed our review of the issues associated with this
opinion. In the meantime, should you have any questions, please contact our office.
JAC:MDC:SHB
{00042115.1 306-9001821 }
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Red Light & Speed Camera - Business Rules Questionnaire (BRQ)City: Boynton Beach, FL AM: Juan del CerroCSA: Sandy Mickey
(EXISJ'LERKI
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7XEVXYT(SGYQIRXEXMSR
Statute # Yes,
Will the City use the State
Statue?
Florida Statute §§ 316.0083,
316.074(1) and 316.075(1)(c)1
No, State statute will be used
Will the City reference the Local Passed | Pending Ordinance
Ordinance? Has it passed? #
What ATS city code has been ### 185
assigned?
County Palm Beach
List all Counties and County
Numbers?
County Number 06
What is the Municipality Name Municipality Name Agency Boynton Beach
and Agency Number? Number
34
'SRXEGX-RJSVQEXMSR7XEOILSPHIVW
Name Sgt. Richard McNevin
Primary Police Department
contact
Title Traffic Unit Supervisor
Email mcnevinr@bbfl.us
Phone # 561-742-6124 Office
561-436-5670 Cell
Name Douglas Solomon
Technical IT contact for the
Police Department
Title (561)742-6171
Email solomond@bbfl.us
Phone #
Name
Primary Administrative Hearing
Officer contact
Title
Email
Phone#
Local Hearing Officer Contact Name
Title
Email
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Phone#
Primary Court contact Name Petriello
Title Tony Verrigni
Email Gwen Mills
Phone#
Clerk Contact Name
Title
Email
Phone#
Technical IT contact for the Name
John McNally
Court
Manager, Information Technology
Title
Services
Email
McNallyJ@bbfl.us
Phone #
Office: 561-742-6070
Fax: 561-742-6092
Name Stephanie Slater
City Public Information Officer
Contact
Title Public Information Officer
Email (561)742-6191
Phone # slaters@bbfl.us
Has the DMV Services Yes Yes
Subscriber Agreement been
No
filled out (with the NLETS
Agency ORI #) and signed?
'EQIVEW(IXIGXMSRERH7MKRW
What is the violation detection PLP WVD
type?
Loop to Loop
Iteris Video
WVD
What Violation types will we be Red light Red Light
processing?
Intersection Speed
Fixed Speed
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Mobile Speed Vans
RED LIGHT VIOLATION:
What images are captured? Backshots
2 back shots, 1 front shot
SPEED VAN VIOLATION:
1 back shot, 1 front shot
INTERSECTION SPEED
CONTROL:
1 back shot, 1 front shot
FIXED SPEED:
1 back shot, 1 front shot
Are we capturing video clips Yes Yes-including yellow light phase
with all violations?
No
Optional Fields on the Data Bar Posted Speed Yes/No Posted Speed -No
Actual Speed Yes/No Actual Speed Yes
Optional Data Bar on video clip? Yes/No Yes
;SVOJPS[(IJMRMXMSRSJE6IH0MKLX:MSPEXMSR
Line of Demarcation definition 1. Behind the Stop line Behind the Stop line
(position of 2. Behind the prolongation of
front tires in the curb
the A-shot)
3. Behind the cross walk
4. Behind whichever line the
tires will hit first
If front tires are on or slightly 1. Pass to Police Review Pass to Police Review
over the line of demarcation. (A-
2. Pass to Police Review as
Shot)
long as there is a video clip
which shows the tires were
behind the line when the
light turned red
3. Reject
Violation definition straight 1. Back tires of vehicle Vehicle completed through
and left crossed the line of intersection
demarcation
2. Entire vehicle crosses the
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(position of vehicle in the B-line of demarcation
Shot)
3. Vehicle completed
through intersection
Violation definition right hand 1. Vehicle did not come to a
turn full complete stop on a right
The City of Boynton Beach does not enforce
hand turn
2. Vehicle slow-rolled but
not have any red light camera intersections
exceeded a specific speed
posted.
If answer is #2, what is the
Vehicle is going __ MPH or
speed threshold?
greater
E
Are there intersections with no Yes / No No
right on red signs posted?
FLocations: N/A
1. Pass to Police Review Pass to Police Review
LED of traffic control signal is a
strobe and the photo shows all
2. Reject
lights unlit (but video supports
that the light was red)
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Traffic control signal uses 1. Pass to Police Review Pass to Police Review
Incandescent bulbs and A-shot
2. Reject
shows a fading yellow signal
after the start of the red phase
For straight through and left turn 1. Yes, if the A-Shot and B-Yes, if the A-Shot and B-Shot
Shot provide sufficient provide sufficient evidence of the
evidence of the violation violation
Can they be enforced if the
video clip is missing 2. No
(occasionally, a video clip is not
available)?
The light is red when the vehicle 1. Pass to Police Review Pass to Police Review
passes the violation line but
2. Reject
then turns green.
;SVOJPS[(IJMRMXMSRSJE7TIIH:MSPEXMSR
Speed Limits Per Location N/A
List the posted speed limit at
each location
Speed that results in a violation 6 miles over posted N/A
11 miles over posted
Other
Yes/No N/A
Can they be enforced if the
video clip is missing
(occasionally, a video clip is not
available)?
Will there be different notice -Same as red light but N/A
content based on the violation different charge code
type?
-Separate content for Speed
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What is the charge code? N/A
What is the charge code that is N/A
to be referenced on the Notice?
-Time of Day N/A
Will the School Zone
enforcement be based on times,
-Flashers
or flashers activated?
;SVOJPS[3XLIV3TIVEXMSREP(IGMWMSRW
Responsible party for Citation 1. Police Department Police Department
Issuance
2. Parking Enforcement
3. Other City Official
Emergency Vehicles Lights On Reject
Includes: Police, Fire & 1. Pass to Police Review
Ambulance
2. Reject
E
Emergency Vehicles Lights Off Pass to Police Department
Review
Includes: Police, Fire & 1. Pass to Police Review
Ambulance
2. Reject
1. Pass to Police Review Pass to Police Review
City Government Vehicle of
enforcing city
2. Reject
City Government Vehicle of 1. Pass to Police Review Pass to Police Review
neighboring city
2. Reject
Vehicle make/model returned 1. Pass to Police Review Pass to Police Review
from DMV does not match what
2. Reject
is visible in the vehicle image
;SVOJPS[4SPMGI6IZMI[
Does the ordinance require Yes / No No
additional city prosecutor review
after the Police have reviewed
each violation?
Yes/No No
Does the ordinance require a
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authorization in PD review?
Yes / No No
Does a PD supervisor wish to re-
review violations rejected by the
officers reviewing and approving
violations (Police Re-review)?
;SVOJPS[-WWYMRKXLI2SXMGI;EVRMRK
Is there a statute/ordinance 30
Statute/Ordinance # of days:
which defines the # of days
between the violation date and
30
Contract # of days:
the issue date?
Is there a contract requirement?
Out of State: 30
Any exceptions for out of state
registrations?
printed Date of Police Accept + 1
on front of notice day
[[[:MSPEXMSR-RJSGSQ [[652,1621,702,1662][9][,,][Arial]]
Will the City provide walk-in Yes/No Yes
public internet access to those
unable to view the video or
Public Library
images at home?
PD 208 S. Seacrest Blvd.
Court Boynton Beach, FL 33435
Boynton
If yes, who will provide access?
Beach, FL 33154
Phone number Phone: 561-742-6390
Hours of operation Hours M Th 9 AM 8:30 PM
Sa 9 AM 5 PM
Closed Friday and Sunday
Is appointment required? Yes No, just walk in
No, just walk in.
Image in Upper Left Corner PD badge
(Navigation page)
City seal
150px (W) by 70px (H)
Other
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Banner at top of page City has banner
600px (W) by 70px (H) City would like ATS to create
a simple city-name banner
Axsis Splash Page Banner ?? PD badge
City seal
Other
Display Balance? Yes / No Yes
Enable Green E-Pay Button? Enable/Disable Yes
Link to City? Yes / No No
Link to Affidavit (pdf)? Yes / No Yes, and Post UTC Affidavit
Link to Refund Request (pdf)? Yes/No Yes
Any other Links? Describe No
;EVRMRK4IVMSH
Will there be a warning period? Yes / No Yes
How long will the warning period ## days 30 Days
be?
After the initial warning phase, Yes/No No
will there be a warning period
for future installation phases?
## days N/A
If yes, how long will subsequent
warning periods be?
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Logo - upper left hand corner PD badge
City - Seal
PD City of Boynton Beach
Return Address upper left
hand corner
Court Intersection Safety Program
(place for undeliverable mail)
ATS Operations PO Box 22091
Tempe, AZ 85285-2091
Yes/No Yes
Will Phone Customer Service be
provided during the warning
period?
ATS Operations 1-866-225-8875
ATS Operations 1-866-790-
If yes, who will provide?
4111
PD
Who will provide Walk-in Court
N/A
Customer Service during the
PD
warning period?
Spanish Translation on Warning Yes, include Spanish Translation
Yes, include Spanish
Translation
No, English Only
2SXMGISJ:MSPEXMSRReview the sample Notice layout and mark changes
Logo - upper left hand corner PD seal or badge
City
Return Address upper left PD City of Boynton Beach
hand corner
Court Intersection Safety Program
(place for undeliverable mail)
ATS Operations P.O. Box 22091
Tempe, AZ 85285-2091
Is the party willing to enter a Yes / No Yes
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new address or a note if no new
address is available?
Are there one or two types of 1. One One
First Notices?
2. Two
If more than one, define the
difference between them
What is the First Notice called? Notice of Violation Notice of Violation
Citation
Notice of Infraction
What is the calculation of the Issue Date + 15 days Issue Date + 60 Days
Payment Due Date?
Issue Date + 30 days
Court date based on issue
date
What is the fine amount for Red $158.00
Light?
Does it include a court fee?
Florida Statute §§ 316.0083,
What is the charge code and
316.074(1) and 316.075(1)(c)1
charge code that is to be
referenced on the Notice?
Is there a separate ordinance or No
statute for solid red and red
arrow?
Yes/No No
Does the City require the use of
complaint numbers?
If yes, please explain
Yes / No No
Should a sentence be included
stating whether Points will be or
will not be assessed?
(Driver Liability Only)
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Is driving school an option in Yes / No No
lieu of paying the fine amount?
(Driver Liability Only)
What officer signature type will Electronic Signature Electronic Signature
be used?
Printed Name
Yes / No Yes
required?
ID#
What is the badge # called?
Is any other signature required Yes / No No
on the Notice? Please specify.
Backshots Backshots
Define Images to be included on
the notice (A&B for Red Light /
Front shot
single backshot for Speed) to be
Plateshots
included on the Notice?
Faceshots
Separate data fields on Notice? Speed: Yes/No No
[speed] Limit: Yes/No No
Yes / No No
license number required to
No
MWWYIE23:?
Yes / No
Date of birth?
(Driver Liability Only)
N/A
Are there special requirements
for Juveniles?
(Driver Liability Only)
No
If a court date is printed on the
first notice, how is the court date
determined?
Yes/No Yes
Will Phone Customer Service be
provided during this time?
ATS 1-866-790-4111 ATS 1-866-225-8875
If yes, who will provide service?
Police Department
If ATS, we provide service 8 AM
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5 PM local time. Court 8:00AM to 5:00 PM EST
Yes/No Yes
Will Walk-in Customer Service
be provided?
PD
Court
If so, by whom?
PD
Are there any special mailing First Class First Class
st
requirements for the 1 Notice?
Bulk Mail Certificate
%JJMHEZMXWSJ2SR6IWTSRWMFMPMX]
6IRXEP'EV'SQTERMIW0IEWMRK'SQTERMIW
Which processing group will PD ATS
handle Rental Car Company
Court
and Leasing Company
ATS
affidavits?
Describe the process to be Faxed to ATS Faxed to ATS at 480-990-4819
followed if the rental car
Mailed to ATS
affidavits are not mailed to the
City will handle
above processing group
Yes / No Yes
Does the Affidavit need to be
scanned into Axsis?
'EV(IEPIVWLMTW'SVTSVEXMSRW
PD ATS
Which processing group will
handle Car Dealerships &
Court
-
ATS
responsibility?
Describe the process to be Mail to ATS Faxed to ATS at 480-990-4819
followed if car dealership
Fax to ATS
affidavits are not mailed to the
City will handle
above processing group
Does the Affidavit need to be Yes / No Yes
scanned into Axsis?
-RHMZMHYEPW
Are Affidavits allowed from Yes / No Yes
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Individuals where another driver
is identified
Which processing group will PD ATS
Court
non-responsibility?
ATS
Mail Mail
Via what channels can an
Affidavit be submitted?
Fax
Walk-in to PD
Hearing at Court
Mailed to ATS Faxed to ATS at 480-990-4819
Describe the process to be
followed if affidavits are not
Faxed to ATS
mailed to the above processing
City will handle
group
Is identification of the driver Required Required
Optional or Required?
Optional
Dismiss Dismiss
What should be done if driver
address is not US, Canada or
Mexico?
(IWGVMFIER]WTIGMEPTVSGIWWIWXLIGMX][SYPHPMOIMRTPEGIJSVXLIJSPPS[MRKGMVGYQWXERGIW
Plate Number / State entered ATS Operations may handle ATS Operations may handle
Incorrectly
Part of Funeral Procession Affidavit with letter from Affidavit
Funeral Home
ATS to Process
Request a review
Request a hearing
Ticket Issued by PD Affidavit with copy of UTC
Affidavit with copy of police-
issued paid ticket
ATS to process
Request a review
Request a hearing
Stolen Vehicle or Plate Affidavit with Police Report Affidavit with Police Report
Request a review ATS to process
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Request a hearing
DMV Error Request a hearing
Affidavit with copy of their
vehicle registration
Is affidavit required?
Request a review
Request a hearing
Request a review Request a hearing
Traffic Control Signal was not in
proper position or not sufficiently
Request a hearing
legible
Request a review Affidavit
Operator of vehicle was acting
in compliance with the lawful
Request a hearing ATS to Process
order or direction of a police
officer
Operator of vehicle was yielding Request a review Affidavit
to an approaching emergency
Request a hearing ATS to Process
vehicle
Request a review Request a hearing
Vehicle was operating as an
emergency vehicle
Request a hearing
Hazardous road conditions Request a review Request a hearing
existed
Request a hearing
Vehicle was sold Affidavit with sold receipt Affidavit with sold receipt
Request a review
Request a hearing
Death Request a review Affidavit - Copy of Death
Certificate
Request a hearing
ATS to Process
Registered Owner is a Business Affidavit Affidavit required for transfer of
Owner and is naming an liability
Request a review
employee
Request a hearing
ATS to process
Yes / No Yes
Does the Affidavit need to be
Notarized?
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Does the Affidavit need to be Yes / No Yes
scanned into Axsis?
Yes
Yes / No
Is a dismissal letter mailed to
whom ever submitted the
affidavit?
(List reasons from Affidavit)
Summarize ATS Operations
Vehicle passed through
scope of responsibility with
the intersection in order to
regard to Affidavits
yield right-of-way to an
emergency vehicle
Vehicle passed through
the intersection as a part
of a funeral procession
Vehicle passed through
the intersection at the
direction of a law
enforcement officer
Vehicle was in the care
custody or control of
another person
Vehicle had been stolen
A UTC has been issued
by a law enforcement
officer to the driver of the
vehicle for the same
violation
Death certificate showing
the date the death
occurred on or before the
issuance of the uniform
traffic citation
Will Insufficient Info letter be Yes / No Yes
issued?
Bill of Sale needs sale
If so, list the Insufficient
date and buyers signature
Information Reasons.
Bill of sale not provided
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Driver Information missing
or incomplete
Drivers date of birth
missing
Drivers full address
missing
Drivers full name missing
Full name and address
missing
Hearing option available
once UTC is issued
Incomplete please contact
customer service 1-866-
790-4111
No suppporting
Documentation
Not signed by registered
owner
Notarized affidavit not
provided
Notary stamp is missing
Paperwork not legible
Police report missing
Received too late
Rental or lease
agreement missing
Violation did not occur
during rental or lease
period
Immediately
Number of days to retain any 30 Days
paper documents (Affidavits, 30 days after scanning and
correspondence, etc), mailed linking
into ATS Operations from
60 days after scanning and
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violators, that are electronically linking
scanned into Axsis and linked to
90 days after scanning and
the appropriate Notice.
linking
What is the due date for the Affidavit due date printed on
affidavit? notice = FN Issue Date + 60 days
Affidavit due date configured on
backend = FN Issue Date + 120
days
'SYVX-RXIVJEGISJ2SXMGI-RJSVQEXMSR
Will an electronic interface Yes / No Yes
between Axsis and the Court
System?
Yes / No
If yes, will they be utilizing an
Yes
exitsting interface?
Yes / No Yes
Does the court want the
electronic PDF File of the
Notice?
Yes / No No
Can the court access the ATS
FTP site and copy the notices
from the FTP site?
If no court interface, will hard Yes/No No
copies be sent to the court? If
yes, provide the address.
Yes / No No
Will the court manually enter the
Notice payment information?
Yes / No No
Is ATS Operations required to
print and mail copies of the
Notices to the Court?
Define when the notice to the N/A
court is a different notice or a
subset of a notice mailed to the
violator.
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Does ATS need to retain DMV Yes/No No
information?
(IPMRUYIRX2SXMGIW
Who issues the Second or ATS ATS
Delinquent Notice?
Court
Return Address upper left PD City of Boynton Beach, Florida
hand corner
Court Violation Processing Center
(place for undeliverable mail)
ATS Operations PO Box 22091
Tempe, AZ 85285-2091
Customer Service # 1-866-224-
2354
What is the Second Notice Delinquent Notice Florida Uniform Traffic Citation
called? (UTC)
Delinquent Notice of
Violation
Notice to Appear
Are there any other signature Yes / No Yes, signature of police officer
requirements on the Second authorizing issuance of the UTC
Notice?
Are backshot images (A&B for Backshots
Red Light / single backshot for
Speed) to be included on the
Second Notice?
N/A
If a court date is printed on the
Second Notice, how is the court
date determined?
Are there any special mailing Yes / No Yes. All must be sent via
nd
requirements for the 2 Notice? certified mail.
Is there a Third Notice? (CN) Yes / No N/A
Who issues the Third Notice? ATS N/A
Court
What is the Third Notice Called N/A
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Are there any other signature Yes / No N/A
requirements on the Third
Notice?
Define Images to be included on Backshots N/A
the Third Notice (A&B for Red
Front shot
Light / single backshot for
Plateshots
Speed)
Faceshots
If a court date is printed on the N/A
Third Notice, how is the court
date determined?
Are there any special mailing Yes / No N/A
requirements for the Third
Notice?
*MRI7GLIHYPI
Is there progressive Yes/No No
enforcement?
If yes, please explain
Explain the fine schedule: *MRI%QSYRX-WWYI(EXI(YI(EXI0EXI*II'SYVX*II
(Issue Date Ex: SN due date +
$158.00 After Police Issue Date +60 N/A $50.00 if hearing cancelled
2SXMGISJ:MSPEXMSR
30)
Accept Days
23:
If hearing held up to
(Due Date Ex: TN Issue date +
$250.00
15)
$158.00 N/A
23:6IQMRHIVFN Issue Date FN Issue Date Does Boynton Beach want
2SXMGI+ 35 +60 Days ATS to send a courtesy
reminder NOV notice at Day
QEMPMRK
35 after issue date -- YES
HSGYQIRX
$_____ FN Due Date + SN Issue Date
9RMJSVQ8VEJJMG
'MXEXMSR
98'
25 Days +30 Days
'SPPIGXMSRW
Will the City utilize ATS Pre Pre Collections N/A
Collections and Collection
Collections
Services?
Both
Name N/A
Primary collections contact at
City
Title
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Phone Number
Email Address
Yes N/A
Are ATS Collection Services
negotiated in the original
No, an Amendment will be
contract?
needed
Yes, copy attached N/A
Has an Amendment to the
original contract been
No
negotiated and signed?
Linebarger N/A
What Collection Company will
be used?
Alliance One
Purdue Brandon
Will you enforce the Collection Enforce N/A
of Late Fees or can they be
Waive if received without
waived if payment is received
without them?
Yes, in the amount of $ N/A
Is there a collection fee allowed
by State Statute?
No
If yes, how much?
If partial payment was received,
N/A
what is the amount due cut-off
to be eligible for collections?
Do we allow hearings after
Yes/No N/A
violation is sent to collections?
(Linebarger only)
Do we turn Skip Trace on?
Yes/No N/A
Do we allow transfer of liability
Yes/No N/A
after violation is sent to
collections? (Linebarger and
Purdue only)
After the violation goes to
N/A
collections, do we allow
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administrative dismissals?
Will a Process Service be Yes / No N/A
utilized?
If Yes, describe the process. N/A
'SPPIGXMSR2SXMGIW
N/A
Describe Pre Collection and Unpaid Civil Penalty issued
Collection Notices & Process SN DD + 5 days; DD + 15
days
Final Unpaid Civil Penalty
issued UCP DD + 5 days;
DD + 15 days
Notice to Collect
Final Unpaid Civil Penalty
issued DD + 5 days; DD +
15 days
Final Notice to Collect
Notice to Collect DD + 5
days; DD + 15 days
'SPPIGXMSR)RJSVGIQIRX4VSGIHYVIW
Will a Boot & Tow be utilized? No N/A
Yes, After First Collection
Notice Due Date
Yes, After Second Collection
Notice Due Date
ATS N/A
Who will initialize the Boot &
Tow process?
PD
Is there paperwork that needs to Yes / No N/A
be filled out and submitted to
the PD to initiate the Boot &
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Tow process?
N/A
Describe the Boot & Tow
Process.
No N/A
Will a DMV Hold / Release be
utilized?
Yes, After First Collection
Notice Due Date
Yes, After Second Collection
Notice Due Date
ATS N/A
Who will Initialize the DMV
Hold/Release?
PD
Court
Is there paperwork that needs to Yes / No N/A
be filled out and submitted to
the DMV to initiate the process?
Describe the DMV Hold/Release N/A
Process.
4E]QIRX4VSGIWWMRK
Will the city be using ATS to Yes / No Yes
manage payments?
Please explain
Who is the Finance Contact Name Sue Maroney
(please include all required
Title Revenue Manager
information from the list)?
Phone Number (561) 742-6318
Email Address moroneys@bbfl.us
What forms of payment are Cash Mailed Web Walk-in
accepted?
Money Orders MO GSRZIRMIRGIJII N/A
Visa
Certified Checks Checks
Mastercard
Personal Checks Cash
Discover
Visa
MasterCard
Moneygram
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E
Our normal convenience fee for Yes Yes
online payments is $4.00. Does
No
the client agree to allow us to
If No, please explain
charge this fee in return for the
convenience and setup of online
payments?
Returned Check Fee Amount $25 N/A
$30
Other
rd
Yes/No N/A
Is a 3 party used for returned
check collection for walk-in
payments?
(FL ONLY)
1EMPIH4E]QIRXW
What address will QEMPIH go to? ATS City of Boynton Beach
Enter full address. Court Payment Processing Center
PO Box 742527
Cincinnati, OH 45274-2527
If not ATS, will payments be Yes / No
N/A
manually entered into Axsis?
Will the standard payment Yes / No Yes
coupon be utilized?
;IF4E]QIRXW
Who will handle [IF payments? ATS ATS
Court
Other
If not ATS, will payments be Yes / No N/A
manually entered into Axsis?
;EPOMR4E]QIRXW
What is the full address for The City will accept walk-in
[EPOMR payments? payments from SRP]ZMSPEXSVW
[LSLEZIVIUYIWXIHSV
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EXXIRHIHEPSGEPLIEVMRK. All
other payments must be mailed
and processed pursuant to the
procedures in place prior to July
1, 2013
Will payments be manually Yes / No City of Boynton Beach Red Light
entered into Axsis? Camera Clerk (to be hired)
6IJYRHW
Review the Refund Request Yes / No Yes
Form; is this sufficient?
City of Boynton Beach Finance
What is the full address for
P.O. Box 310
refund requests?
Boynton Beach, FL 33425
%HQMRMWXVEXMZI6IZMI[W
Describe the process the city Violator mails signed hearing
would like in place for request coupon or form to
Administrative Reviews & address on front of coupon.
Hearings
Lockbox will schedule a hearing
based on the hearing information
provided in section 20.6
Do you want ATS Operations to Yes / No N/A
schedule hearings over the
phone?
Can a hearing be rescheduled? Yes Yes, written requests for re-
schedule of hearings must be
received by the Red Light
Camera Clerk to the local hearing
officer at least 5 days before
their initial hearing date.
Violators are permitted 1 hearing
reschedule.
Dates City is Closed Every Friday of the week
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Martin L. King Jr. Day
Martin L. King Jr. Day
Memorial Day
Independence Day Memorial Day
Labor Day Independence Day
Columbus Day Labor Day
Columbus Day
Thanksgiving Day
Day after Thanksgiving Thanksgiving Day
Christmas Eve Day Day after Thanksgiving
Christmas Day Christmas Eve Day
Christmas Day
Define the 6IZMI[ Setup Notification Letter? N/A
2S6IZMI[WMR%\WMW
If yes, Denial Letter for late
requests?
Location N/A
Days of Week N/A
Hours of Day N/A
Time slot length N/A
Max # per time slot N/A
How far out should reviews N/A
be scheduled?
Reviewers names (please N/A
list)
Dispositions N/A
Fine Reduction? N/A
Court Costs Added? N/A
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Is it variable or fixed?
Can Court Costs Waived? N/A
Auto mailed option? N/A
Printed locally option? N/A
How long do they have to N/A
pay?
Is it a variable due date? Y/
N
N/A
Define any automated N/A
process
Define the ,IEVMRK Setup Yes
Notification Letter?
If yes, Denial Letter for late Yes
requests?
Location City of Boynton Beach
City Hall Commission Chambers
100 E. Boynton Beach Blvd.
Boynton Beach, FL 33425
Days of Week 5/8/14
6/12/14
7/10/14
8/14/14
9/11/14
10/9/14
11/13/14
12/11/14
Hours of Day 9:00 AM
Time slot length 1
Max # per time slot 30
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How far out should hearings 20 days
be scheduled?
James D. Stokes
Reviewers names
Ankur R. Sevak
Dispositions Upheld
Dismissed
Rescheduled
Automatic FTA? Y/N N
How many days? N/A
N/A
Define FTA NOD N/A
What is court cost? $85.00
Is it variable or fixed?
Can Court Costs Waived? No
Auto mailed option? Yes
Printed locally option? No
30 Days after Disposition entered
How long do they have to
pay?
Is it a variable due date?Y/ N
Variable
Upheld
Dismissed
Define any automated
process mailed when the disposition is
clicked.
Define the%TTIEP Setup
How does a violator request
Contact Civil court and request an
appeal.
an appeal?
2S%TTIEPWMR%\WMW
Notification Letter?
N/A
If yes, Denial Letter?
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Location
N/A
Days of Week
M-F
Hours of Day
9:00AM
Time slot length
999
Max # per time slot
9999
Reviewers names
N/A
Dispositions
N/A
Fine Reduction?
N/A
Court Costs Added?
N/A
Is it variable or fixed?
Court Costs Waived?
N/A
Auto mailed option?
N/A
Printed locally option?
N/A
How long do they have to
N/A
pay?
Is it a variable due date? Y/
N
N/A
Define any automated
N/A
process
(MWQMWWEP*YRGXMSR[MXLMR%\WMWSYXWMHISJXLI,IEVMRKW
DMV Error
What reasons is a dismissal
Issued in Error
entered?
Other (List)
Plate Identified Incorrectly
Funeral Procession
Stolen Vehicle/Plate
DMV Error
Yielding to Emergency
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Vehicle
Police Ticket Issued
No Violation False
Trigger
Administrative Decision
Does the Dismissal letter get Yes / No
Yes
sent to the violator?
)ZMHIRGI4EGOEKI
City of Boynton Beach
What full address is printed at
100 E. Boynton Beach Blvd.
the top of each Report?
Boynton Beach, FL 33425
+IRIVEP-RZSMGMRK
Gwen Mills
Name
To whom at the City should the
Police Department
invoice be sent (please supply
Title
all required information listed to
City of Boynton Beach
Full Address
the right)?
100 E Boynton Beach Blvd
Phone Number
Boynton Beach, FL 33425
Email Address
millsg@bbfl.us
IT Notes:
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EXHIBIT "A" - SITE LOCATION MAP
High Ridge (REZN 14-002)
SITE
(Imagine Charter School)
REC
R-2
PUD
SITE
PUD
PID
R-1AA
5
037.575150225300
Feet
M1
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EXHIBIT "A" - SITE LOCATION MAP
High Ridge (MSPM 14-002)
Imagine Charter School
R-2
REC
PUD
PUD
PID
SITE
R-1AA
5
037.575150225300
Feet
M-1
Page 382 of 405
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2
1%6/()7'6-48-32(%8)
*6328
6)%6)0):%8-327
7'%0) !
)EWX[MRH
(IZIPSTQIRX00'
4+%&SYPIZEVH
7YMXI
4EPQ&IEGL+EVHIRW
*0
7-())0):%8-327
7'%0) !
.3&291&)6
7'%0)%7238)(
-779)(%8)
463.)'8(%8)
&-((%8)
(6%;2&=
1;
',)'/)(&=
%6',-8)'896)
&9-0(-2+8=4)-
(-7'-40-2)
)0):%8-327
40%28=4)
%'-
7,))8
291&)6
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