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R20-065
1 RESOLUTION NO. R20-065 2 3 A RESOLUTION OF THE CITY OF BOYNTON BEACH, 4 FLORIDA, APPROVING AND AUTHORIZING THE CITY 5 MANAGER TO PROCURE FROM MOTOROLA SOLUTIONS 6 COMPANY THEIR PREMIERONE CLOUD HOSTED COMPUTER 7 AIDED DISPATCH (CAD), RECORDS MANAGEMENT SYSTEM 8 (RMS) AND MOBILE REPORTING SOLUTIONS AS WELL AS 9 ANCILLARY PRODUCTS AND SERVICES, AS DESCRIBED IN 10 THEIR PROPOSAL,FOR A COST OF $2,094,366.50; AND 11 PROVIDING AN EFFECTIVE DATE. 12 13 14 WHEREAS, in November, 2017, the City of Boynton Beach entered into a contract 15 with Spillman Technologies, a Motorola Solutions Company, to provide their Tier 2 CAD, 16 RMS and Mobile Reporting solution as a result of RFP No. 007-2110-17/JMA for RFP for 17 "Public Safety Software"; and 18 WHEREAS, Staff has subsequently identified deficiencies in the Spillman product 19 that could not be overcome; and 20 WHEREAS,the CAD,RMS and Mobile Reporting software play a critical role in the 21 efficient operation of the public safety mission by collecting the details of 911 and non- 22 emergency calls to help the general public and public safety personnel and the RMS and 23 Mobile Reporting software collects and serves as the repository for all information included 24 in official police reports; and 25 WHEREAS,as a result,Motorola Solutions made their Tier 1 CAD,RMS and Mobile 26 Reporting product available to the agency via a discounted rate and credit for payments 27 previously made which will allow the upgrade to integrate with the software purchased for the 28 management of the Real Time Crime Center. 29 WHEREAS, the City Commission of the City of Boynton Beach, Florida, upon the 30 recommendation of staff, deems it to be in the best interests of the City residents to authorize 31 the City Manager to procure from Motorola Solutions Company their PremierOne Cloud 32 hosted Computer Aided Dispatch (CAD), Records Management System (RMS) and Mobile S:\CA\RESOWgreements\Procure PremiereOne Cloud from Motorola(CAD and RMS)-Reso.docx 33 Reporting solutions as well as ancillary products and services, as described in their 34 proposal, for a cost of$2,094,366.50. 35 NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF 36 THE CITY OF BOYNTON BEACH, FLORIDA,THAT: 37 Section 1. The foregoing "Whereas" clauses are hereby ratified and confirmed as 38 being true and correct and are hereby made a specific part of this Resolution upon adoption 39 hereof. 40 Section 2. The City Commission of the City of Boynton Beach, Florida hereby 41 approves and authorizes the City Manager to procure from Motorola Solutions Company their 42 PremierOne Cloud hosted Computer Aided Dispatch (CAD), Records Management System 43 (RMS)and Mobile Reporting solutions as well as ancillary products and services,as described 44 in their proposal, for a cost of$2,094,366.50, a copy of which proposal is attached hereto as 45 Exhibit"A." 46 Section 3. This Resolution shallbecome effective immediately upon passage. 47 PASSED AND ADOPTED this / day of July, 2020. 48 CITY OF BOYNTON BEACH, FLORIDA 49 YES NO 50 51 Mayor— Steven B. Grant ✓ 52 53 Vice Mayor—Ty Penserga 54 55 Commissioner—Justin Katz 56 57 Commissioner— Woodrow L. Hay 58 59 Commissioner—Christina L. Romelus 60 61VOTE 62 ATTEST: g -, 63 •"p�t�+ 64 4, •.o • 65 C tal Gibson, MMC 66 City Clerk g20 • 67 68 (Corporate Seal) `J ' .0 4 S:\CA\RESO\Agreements\Procure PremiereOneG riLo chis(CAD and RMS)-Reso docx 'Y� ® MOTOROLA SOLUTIONS PREMIERONE CAD, MOBILE, RECORDS, & RECORDS MOBILE SOLUTION MAY 28, 2020 20-PS-103506 / FLP19P267A The design,technical,pricing,and other information("Information")furnished with this submission is proprietary and/or trade secret information of Motorola Solutions,Inc.("Motorola Solutions")and is submitted with the restriction that it is to be used for evaluation purposes only.To the fullest extent allowed by applicable law,the Information is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola Solutions. MOTOROLA,MOTO,MOTOROLA SOLUTIONS,and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license.All other trademarks are the property of their respective owners.©2020 Motorola Solutions, Inc.All rights reserved 20-PS-103506/FLP19P267A I TABLE OF CONTENTS Section 1 System Description 1-1 1.1 System Overview 1-1 1.2 Service Overview 1-1 1.2.1 Participating Agencies 1-2 1.2.2 Service Sizing 1-2 1.2.3 Client/Named User Subscription Licensing 1-2 1.2.4 System Interfaces and Integrations 1-2 1.2.4.1 User Experience 1-6 1.2.4.2 Excluded Interfaces 1-6 1.2.5 PremierOne Virtual Application 1-7 1.2.6 Business Intelligence (BI) Reporting 1-7 1.3 Client/Communication Center Requirements 1-7 1.3.1 Cloud CAD Network Requirements 1-7 1.3.2 Client Connection Requirements 1-7 1.3.3 Client Workstation Requirements 1-7 1.3.4 Ancillary components 1-8 1.3.5 Microsoft Active Directory Service 1-8 1.3.5.1 PremierOne Cloud CAD and Records- Motorola Solutions Azure Government Cloud 1-8 1.3.6 Common Services 1-9 1.3.7 Geographic Information System (GIS) 1-9 1.3.8 System Access Security 1-9 1.3.9 PremierOne Cloud CAD and Records Cloud Recommended Specifications 1-10 1.3.9.1 PremierOne Mobile CAD and Records Mobile Workstation Recommended Specifications 1-10 1.3.9.2 PremierOne Records Workstation Recommended Specifications 1-11 1.4 Workstation Technical Considerations and Requirements 1-11 1.4.1 Customer Responsibilities: 1-11 1.5 Application Descriptions 1-13 1.5.1 PremierOne Cloud CAD Concepts 1-13 1.5.2 PremierOne Cloud CAD with Automatic Resource Location (ARL) 1-14 1.5.3 PremierOne Mobile with Mapping 1-15 1.5.4 PremierOne Records 1-15 1.5.5 PremierOne Cloud Records Mobile 1-15 1.5.6 PremierOne Handheld with Mapping 1-15 Section 2 Statement of Work 2-1 2.1 PremierOne Cloud CAD and Records Statement of Work 2-1 City of Boynton Beach, FL May 28,2020 PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions Table of Contents i 2.1.1 Award, Administration, and Project Initiation 2-1 2.2 Project Management Definitions 2-1 2.3 General Customer Responsibilities 2-2 2.4 Project Roles and Responsibilities 2-2 2.4.1 Motorola Project Roles and Responsibilities Overview 2-2 2.4.1.1 Motorola Project Manager 2-2 2.4.1.2 Motorola Application Specialist 2-3 2.4.1.3 Motorola GIS Analyst 2-3 2.4.1.4 Motorola Solution Architect 2-4 2.4.1.5 Motorola Customer Success Advocate 2-4 2.4.1.6 Motorola Customer Support Services Team 2-4 2.4.2 Recommended Customer Roles and Responsibilities 2-4 2.4.2.1 Customer Project Manager 2-4 2.4.2.2 Customer Transformation Lead 2-5 2.4.2.3 Customer System Administrator 2-5 2.4.2.4 Customer IT Personnel 2-5 2.4.2.5 Customer CAD Application Administrator 2-5 2.4.2.6 Customer Records Application Administrator 2-6 2.4.2.7 Customer GIS Analyst 2-6 2.4.2.8 Subject Matter Experts 2-6 2.4.2.9 Customer Training Representative 2-7 2.4.2.10 Additional Resources 2-7 2.4.2.11 Customer Agency Stakeholders 2-7 2.5 Project Initiation and Planning 2-7 2.5.1 Project Planning Session - Teleconference/Web Meeting 2-7 2.6 Project Kickoff Session - Teleconference/Web Meeting 2-8 2.7 GIS Planning Session - Teleconference/Web Meeting 2-9 2.8 Interface Planning Session - Teleconference/Web Meeting 2-10 2.9 Connectivity Planning Session - Teleconference/Web Meeting 2-10 2.10 Cloud Service Delivery 2-11 2.11 Business Process Review (BPR) 2-12 2.12 PremierOne Agency Build Guide 2-14 2.13 CAD Provisioning 2-14 2.14 Cloud Records Provisioning 2-15 2.15 FLORIDA INCIDENT BASED REPORTING (FL-IBR)/INTERFACE 2-17 2.16 Crash Report (TAR) 2-17 2.17 GIS Scope Review 2-18 2.18 GIS Boundaries Meeting 2-19 2.19 GIS CheckPoint Meetings 2-19 2.20 PremierOne GIS Draft Geodatabase 2-20 2.21 PremierOne Cloud CAD and Records Functional Validation Review 2-21 2.22 Client Installation 2-22 May 28,2020 City of Boynton Beach,FL PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ii Table of Contents Motorola Solutions Q 2.23 PremierOne Cloud CAD Provisioning Workshop 2-22 2.24 PremierOne Cloud CAD - CC Reporting 2-23 2.25 PremierOne Records Reports 2-23 2.26 PremierOne CAD and Records Cloud Go Live 2-24 2.27 PremierOne Cloud CAD and Records Go Live Planning 2-24 2.28 Motorola Support Engagement 2-24 2.29 PremierOne Cloud CAD and Records Go Live Event 2-25 2.30 PremierOne Cloud Interface Delivery 2-25 2.30.1 Interface Deployment 2-26 2.30.2 Interface Validation Demonstration 2-26 2.31 PremierOne Training 2-27 2.32 Project Controlling Processes 2-28 2.32.1 Project Repository and Project Control Register 2-28 2.32.2 Schedule Management 2-28 2.32.2.1 Project Milestones 2-29 2.32.2.2 Schedule Control 2-29 2.32.3 Communication Management 2-30 2.32.3.1 Communication Management Plan 2-30 2.32.3.2 Project Meetings 2-30 2.32.3.3 Project Communication Tools and Documentation 2-30 2.32.4 Project Escalation Process 2-30 2.32.4.1 Motorola Solutions Escalation Process 2-31 2.32.5 Risk Management 2-31 2.32.5.1 Risk Management Plan 2-31 2.32.6 Action Items 2-32 2.32.7 Change Control 2-33 2.32.7.1 Change Request Procedure 2-33 2.32.7.2 Change Control Process 2-34 2.33 Project Closure 2-34 2.34 Documentation 2-34 2.35 Transition to Support 2-35 Section 3 Training Plan 3-1 3.1 Course Listing 3-1 3.2 Training Overview 3-2 3.2.1 System Administrator 3-2 3.2.2 Training Facilities and Schedules 3-2 3.2.3 Training Methods and Procedures 3-2 3.2.4 Session Attendance 3-3 3.3 Course Descriptions 3-4 City of Boynton Beach, FL May 28,2020 PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions Table of Contents iii Section 4 PremierOne GIS Requirements 4-1 4.1 Overview 4-1 4.2 PremierOne Services Geodatabase 4-1 4.3 GIS Data Requirements and Recommendations 4-1 4.4 GIS Data Supported by PremierOne Services 4-2 4.4.1 Street Centerline 4-2 4.4.2 Street Name Alias Table 4-4 4.4.3 Street Name Standardization Exceptions Table 4-5 4.4.4 Location Point Layer Requirements 4-5 4.4.4.1 Address Point Feature 4-5 4.4.4.2 Common Place Point Feature 4-6 4.4.4.3 Common Place Alias Table 4-8 4.4.5 Response Boundaries 4-8 4.4.6 Reporting District Boundaries 4-9 4.4.7 Contractor Boundaries 4-9 4.4.8 Map Book Features 4-9 4.4.9 Premise Hazard Areas 4-10 4.4.10 Map Display 4-10 4.4.11 2D Indoor Map Requirements 4-10 4.4.12 Universal Map Local External Resource Link Requirements 4-14 Section 5 Proposal Pricing 5-1 5.1 PremierOne Cloud CAD and Mobile with PremierOne Cloud Records 5-1 Section 6 PremierOne Data Sheets 6-2 Section 7 PSA System Agreement 7-1 Section 8 Appendix A- PremierOne CAD File Build 8-1 May 28,2020 City of Boynton Beach,FL PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A iv Table of Contents Motorola Solutions 0 ® MOTOROLA SOLUTIONS May 28, 2020 Michael Gregory, Chief of Police City of Boynton Beach,FL 209 N. Seacrest Blvd. Boynton Beach,FL 33435-4074 Re: Proposal 20-PS-103506/FLP19P267A for PremierOne CAD,Mobile, Records, &Records Mobile Solution("Proposal") Dear Chief Gregory: Motorola Solutions, Inc. ("Motorola")is pleased to provide the attached Proposal to City of Boynton Beach,FL for a PremierOne Cloud CAD,PremierOne Cloud Records and PremierOne Mobile for Cloud CAD solution.A complete description and statement of work is included. This Proposal is valid for 180 days from the date of this letter and is subject to the terms and conditions of the attached System Agreement. Alternatively,Motorola would be pleased to address any concerns you might have regarding this Proposal. Please send your order to your Motorola Public Safety Solutions Consultant listed below. Motorola appreciates your consideration of this Proposal and hopes you will find it acceptable.Motorola would be pleased to address any concerns you might have and we look forward to receiving your response.Please feel free to contact your Sr.Account Manager,Joe Friedman, (954)324-7199, joe.friedman@motorolasolutions.com; or your Motorola Public Safety Solutions Sales Consultant, Clark McCall,(352) 516-0228, Clark.Mccall@motorolasolutions.com with any questions. Sincerely, Motorola Solutions, Inc. Chris Carroll MSSSI Vice President and Director, Sales Software Enterprise—PremierOne Public Safety Applications Motorola Solutions,Inc.,Enterprise&Mobility Solutions 7237 Church Ranch Blvd.Suite 406,Westminster CO 80021 U.S.A.Tel:+1 303 527 4000 City of Boynton Beach,FL May 28,2020 SECTION 1 SYSTEM DESCRIPTION 1.1 SYSTEM OVERVIEW Motorola is pleased to present the enclosed proposal for a PremierOne Cloud solution for the City of Boynton Beach. The proposal includes PremierOne Cloud CAD, PremierOne Cloud Records and PremierOne Mobile for Cloud solution that is based upon a five(5)year subscription-pricing model. The Software as a Service(SaaS)is hosted out of a Microsoft Azure Government Cloud region. The Motorola Product Management team continuously evaluates the industry,competition and customer needs to determine the development direction of our products. Our team continuously prioritizes the customer requests,technology advancements, security standards and market needs by the highest value to our customer base. We take an agile approach to developing our products which means that we add and change functionality to perform best in our new platforms. Our current strategy for the products is to increase our customer's delight in the product functionality and performance but also to expand the scalability of the products and allow flexibility for customers to deploy options.As we continue to develop these products,the user interface will change and functionality will have a different look and feel. At the point when our new product platforms meet the functional needs of Boynton Beach,we will work with the City to schedule migration to them.At the writing of this proposal,a specific timeline for new product availability is not available, however we will continue to meet and review new releases with the City as they become available. 1.2 SERVICE OVERVIEW 1. Motorola is pleased to present the following system for the City of Boynton Beach,FL (hereinafter referred to as the"Customer"). 2. Motorola's offering consists of PremierOne Cloud CAD,PremierOne Mobile/Handheld for Cloud CAD,and PremierOne Cloud Records. 3. As the PremierOne Cloud Suite evolves, Boynton Beach will benefit from additional capabilities. It will not be configured as a"suite".This means that the PremierOne CAD Mobile and PremierOne Records mobile applications will not have working"in suite"integrations or have Common Services. 4. The Software as a Service(SaaS)is hosted out of a Microsoft Azure Government cloud region and is accessed by the end user via an HTML5 compliant browser. The service provided manages and maintains all Azure components necessary to effect proper operations of the environment and monitoring of the environment for alarms. The Azure Gov cloud achieves high availability and data resiliency by spreading the workload across multiple physical data centers and locations. 5. This is then combined with a Customer provided Microsoft Active Directory Azure sync from the on premise environment to a Customer owned Azure tenant to maintain single user identity and password management for users. 6. Finally,where necessary, an on premise hardware device generally consisting of a VPN endpoint and a Windows server, is provided to connect on premise legacy external services such as state query,911 interfaces, and the like,to the cloud interface endpoint. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions System Description 1-1 City of Boynton Beach,FL May 28,2020 1.2.1 Participating Agencies The designated agencies participating in the CAD Service are: • Boynton Beach Police Department • Boynton Beach Fire Department 1.2.2 Service Sizing Motorola's Cloud CAD Service provides for the following: • Up to 500,000 CAD Calls for Service per year 1.2.3 Client/Named User Subscription Licensing The following table summarizes the number of named users and physical devices that will have the right to access the PremierOne client application software service for all agencies listed in Participating Agencies. A Named User is defined as any individual that needs a unique log on User ID and Password for access to the service. Table 1-1 —Client/Named User Subscription Licensing Count PremierOne Cloud CAD Dispatch with Mapping (subscription) 6 PremierOne Cloud CAD-View Only Use(subscription) 2 Cloud CAD Named Users 31 PremierOne Mobile with Mapping (subscription) 32 PremierOne Records(subscription) 51 PremierOne Records Mobile(subscription) 32 PremierOne Mobile Named Users 160 Records Named Users (Desktop and Mobile) 193 The following applications and service components are included in this service: 1.2.4 System Interfaces and Integrations The table below lists the specific interfaces included in our offer. Interface Feature Descriptions(IFD) are listed in the table below. The IFD details the specific features and functionality of the interface and describes the implementation process and responsibilities of the involved parties.Any requests for change to the IFD following contract is subject to review and consideration through the Change Order mechanism of the Agreement. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-2 System Description Motorola Solutions City of Boynton Beach, FL May 28,2020 Table 2-1 -System Interfaces and Integration Interface or Feature Description Integration Name NG-E911 ANI/ALI The Interface allows Automatic Number Identification (ANI) and Automatic Location Identification (ALI) information to be passed from the 911 system to PremierOne CAD, so Call Takers have the essential data to initiate a call. When the 911 system receives the ANI/ALI data feed from the provider, it passes it to PremierOne CAD, via a Lantronix device. When the call is picked up by a Call Taker, the call handling system determines the call position and routes the parsed data to the associated PremierOne CAD Workstation, where the data is displayed in the Incident Initiation form. If the E911 telephone system supports the Telecommunications Device for the Deaf(TDD) over the ANI/ALI Interface, PremierOne can associate the transcripts of the conversation with an incident. This occurs when the call is disconnected from the phone system. The interaction between the call taker and the caller occurs on the phone system. The phone system will be used to view whatever the caller is saying and to type responses. Upon the phone system sending a disconnect message to PremierOne CAD, PremierOne CAD prompts the call taker to enter an incident number to which to attach the TDD conversation. ProQA Priority Dispatch's ProQA software automates the process of determining an incident type for emergency calls and provides approved pre-arrival instructions. The series of questions used to determine scene status is called a"protocol. ProQA provides protocols for three public safety disciplines: Medical, Fire and Police. Based on the answers to the questions in the protocol, ProQA provides a determinant code that dispatch uses to send the appropriate response. The ProQA Paramount Interface integrates ProQA with Computer Aided Dispatch (CAD)to streamline the process of gathering and disseminating information from the caller. Florida TRaCS The Interface allows third-party systems to push accident information to the Accident Reporting PremierOne Records Management System. The information received will be used to create accident documents. Respective people and vehicle information will be pushed to the people and vehicle master indexes. The Accident Application can provide the accident data in either xml or JSON format. The PremierOne Interface will use this data to create the Accident Document and place it in the Records pipeline. The PremierOne Records system will handle the processing of the document in the Records system. PremierOne Records will handle Accident Application code reference data transformation by adding attributes to the PremierOne Records code tables. Specific accident data elements can be written to the PremierOne Records Central Indices; this allows the data to be pulled forward into other PremierOne Records documents. For example, people demographic fields can be mapped to the People Master Index, making it searchable and be able to"Pull-Forward" into PremierOne Records documents. Translation of the data received by Motorola is performed by Motorola. If a field is a pick-list(e.g. Incident Type code) on the third party vendor side, Motorola must be provided all possible values in order to translate against PremierOne Records. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions System Description 1-3 City of Boynton Beach,FL May 28,2020 Interface or Feature Description Integration Name Florida TRaCS The Interface allows third-party citation systems to provide citation Citations information to the PremierOne Records Management System. The Records System uses this information to create a citation document and make the data available for querying and reporting from within the PremierOne Records client. The third-party citation system can provide the citation data in either xml or JSON format. The PremierOne Interface will use this data to create the Citation Document and place it in the Records pipeline. The PremierOne Records system will handle the processing of the document in the Records system. PremierOne Records handles third-party citation system reference data transformation by adding attributes to the PremierOne Records code tables. Specific citation data elements can be written to the PremierOne Records Central Index. This allow the data to be pulled forward into other PremierOne Records documents. For example, people demographic fields can be mapped to the People Master Index, making it searchable and be able to "Pull-Forward" into Records documents. The scope of the interface implementation is limited to the fields available in the base module and for adding up to 50 fields to the base module. State Query The Interface allows CAD users to submit transactions to State and Federal (FCIC/NCIC) systems, via the State Message Switch. These transactions are most typically ones that perform inquiries, although transactions that enter, modify, locate, and clear information are also possible. The State Message Switch provides links to State systems like Department of Motor Vehicles (DMV)and national law enforcement systems like National Crime Information Center(NCIC). Query requests made on CommandCentral CAD or Mobile clients will be translated to XML messages and passed on to the CommSys ConnectClC. to handle the State connection and translate the messages to the query strings required by the State. The State Message Switch forwards the request to the appropriate system. When a response is received, ConnectClC parses and returns the response back to CommandCentral Interface as an XML message. The interface parses the response and forwards it to CommandCentral Messaging Service, which handles the routing of the query response to the requestor. FireWorks Fire The CAD Calls for Service Interface will create new message objects that will Records CFS export as a file to the third party vendor server. The third party will pick up Feed the file and process them and populate the third party system. The third party vendor system is responsible for reading, parsing, deleting, or moving these files. The CAD Calls for Service Interface will create files based on the following event changes: Incident Open, Incident Update, Incident Close. The data exported from PremierOne CAD takes approximately 30 seconds from the time the event in the CAD system occurs. Translation of the data sent by Motorola is performed by Motorola. If a field is a pick-list(e.g. Incident Type code) on the third party vendor side, Motorola must be provided all possible values in order to translate against PremierOne CAD. Processing of the files in the correct order, and duplicate processing are the responsibility of the third party vendor. A date time stamp will be included in the file name provided by the PremierOne Interface. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-4 System Description Motorola Solutions City of Boynton Beach,FL May 28,2020 Interface or Feature Description Integration Name SafetyPad EMS The CAD Calls for Service Interface will create new message objects that will CFS Feed export as a file to the third party vendor server. The third party will pick up the file and process them and populate the third party system. The third party vendor system is responsible for reading, parsing, deleting, or moving these files. The CAD Calls for Service Interface will create files based on the following event changes: Incident Open, Incident Update, Incident Close. The data exported from PremierOne CAD takes approximately 30 seconds from the time the event in the CAD system occurs. Translation of the data sent by Motorola is performed by Motorola. If a field is a pick-list (e.g. Incident Type code) on the third party vendor side, Motorola must be provided all possible values in order to translate against PremierOne CAD. Processing of the files in the correct order, and duplicate processing are the responsibility of the third party vendor. A date time stamp will be included in the file name provided by the PremierOne Interface. UCR/IBR The PremierOne Records system allows Florida agencies to generate Florida IBR submission files according to the state specifications. The software includes submission of IBR and Use of Force at this time. An interface to LinX is not included. LEX FINDER The PremierOne Records Interface will create new message objects that will (RDW data out) export as a file to the third party vendor server. The third party will pick up the file and process them and populate the third party system. The third party vendor system is responsible for reading, parsing, deleting, or moving these files. The PremierOne Records Interface will create files when the PremierOne Records user has entered all of the required data, saved and closes a valid records document. A valid records document is a document that is not in draft form. Translation of the data sent by Motorola is performed by Motorola. If a field is a pick-list on the third party vendor side, Motorola must be provided all possible values in order to translate against PremierOne Records System. Processing of the files in the correct order, and duplicate processing are the responsibility of the third party vendor. A date time stamp will be included in the file name provided by the Interface. LexisNexis The PremierOne Records Interface will create new message objects that will (ATACRAIDS) - export as a file to the third party vendor server. The third party will pick up (RDW data Out) the file and process them and populate the third party system. The third party vendor system is responsible for reading, parsing, deleting, or moving these files. The PremierOne Records Interface will create files when the PremierOne Records user has entered all of the required data, saved and closes a valid records document. A valid records document is a document that is not in draft form. Translation of the data sent by Motorola is performed by Motorola. If a field is a pick-list on the third party vendor side, Motorola must be provided all possible values in order to translate against PremierOne Records System. Processing of the files in the correct order, and duplicate processing are the responsibility of the third party vendor. A date time stamp will be included in the file name provided by the Interface. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions System Description 1-5 City of Boynton Beach,FL May 28,2020 1.2.4.1 User Experience The table below provides a list of the specific integrations and interfaces included in our solution as well as:description of user experience,indication of data direction and where they are installed: Data Direction: • Outbound(0)=The Motorola system will send data to an external receiver. • Inbound(I)=The Motorola system will receive data from an external source. • Bi-directional (B)=The Motorola system will send data to an external receiver and receive data from an external source. Installation Point: • Primary System(P) • Client(C) Interface technical information, inclusive of data elements,will be provided prior to contract. Table 2-2-System Interfaces and Integrations Interface or Integration Name Product Data Direction Installation Point NG-E911 ANI/ALI CAD I P ProQA CAD I C Florida TRaCS Accidents Records I P Florida TRaCS Citation Records I P State Query(FCIC/NCIC) CAD B P FireWorks Fire Records CFS CAD 0 P Feed SafetyPad EMS CFS Feed CAD 0 P UCR/IBR Records 0 P LEX FINDER(RDW data out) Records 0 P LexisNexis(ATACRAIDS)- Records 0 P (RDW data Out) 1.2.4.2 Excluded Interfaces The following interfaces identified are not included in the system: • Zetron Fire Station Alerting • Total Response Q&A • Records external query • Records FCIC/NCIC queries As additional interfaces can be supported with PremierOne Cloud CAD and Records,we will inform the Customer. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-6 System Description Motorola Solutions I City of Boynton Beach,FL May 28,2020 1.2.5 PremierOne Virtual Application Motorola will provide logins to the PremierOne virtual clients for users to connect to the solution. The number of logins will correlate with the number of named user accounts listed in this offer.A local software service is downloaded to a user's client device to identify that device as authorized for system access and to enable client-side interfaces. Users access the PremierOne application via a web browser and PremierOne is presented to the user as a virtual application. 1.2.6 Business Intelligence (BI) Reporting Motorola will provide reporting insights through a curated library of ready to use reports that can be personalized for your agency and user needs. Reporting styles include consolidated and integrated dashboards,responsive tabular data views,and paginated output.Agencies will be able to share reports and report output,and quickly access favorite and recent reports. Reporting leverages secure, modern, scalable,managed infrastructure that isolates reporting workloads from your CAD solution, ensuring high performance. 1.3 CLIENT/COMMUNICATION CENTER REQUIREMENTS 1.3.1 Cloud CAD Network Requirements Multiple paths are preferred for the PremierOne CAD Cloud Service. ISP connectivity to the Azure Public Edge is required for the CAD and mobile client connectivity. The Agency is responsible for providing all connections to the cloud. 1.3.2 Client Connection Requirements The customer provided connection must meet the following requirements: • Stable internet connection • Small Jitter(packet delay variation)-below 200ms,recommended<30ms • Small Ping-below 100ms,recommended<20ms • Small Packet Loss-no more than 1% • Bandwidth: 5 Mbps 1.3.3 Client Workstation Requirements • Windows 10 workstations(Thin Clients are acceptable but may not provide the external system access Customer desires.) • Monitor(s)—two or three with recommended resolution 1920 x 1080 PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions System Description 1-7 City of Boynton Beach, FL May 28,2020 1.3.4 Ancillary components The following table lists the type, number and who is providing these ancillary items: Table 1-3-Ancillary Components Description Details Customer Motorola Quantity Provided Provided GIS Editing Software 10.6.1 of Esri ArcGIS Desktop X and Network Analyst extension software Client Access Licenses Microsoft Windows Server X 1 Per Client 2016 Refer to Microsoft Website for Guidance CommSys ConnectClC Enables State Queries X 1 FortiGate Network Provides server component X 2 Devices isolation from other systems within the Customer's data center by means of a firewall router. HPe DL360c Gen10 Host Server X 1 w/dual Xeon Gold 6146, 384 GB RAM, 2 NIC, 2 x 8GB microSD 1.3.5 Microsoft Active Directory Service 1.3.5.1 PremierOne Cloud CAD and Records - Motorola Solutions Azure Government Cloud If desired, Boynton Beach can provide Microsoft Active Directory Azure sync from the on premise Active Directory environment to the Motorola Solutions Azure tenant to maintain single user identity and password management for users. Customer Active Directory sync to Azure P ;nN.. r,�nnr•r.*nnn. AfiNIP Nx'irn4 RIl Ammo bia D..nwy 0.* ifs 41111101" ri Figure 1-1: Customer Active Directory Sync to Azure PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506 I FLP19P267A 1-8 System Description Motorola Solutions Q City of Boynton Beach,FL May 28,2020 1.3.6 Common Services PremierOne Cloud CAD and PremierOne Cloud Records will not be configured in a"suite".This means that the PremierOne CAD Mobile and PremierOne Records mobile applications will not have working"in suite" integrations and there will not be Common Services that can be shared by CAD and Records. Common Services provides system administrators the flexibility to manage internal services throughout the platform from a single point. Each system or service has Common Services which include GIS, System Security, Reporting, and the system tools for provisioning. 1.3.7 Geographic Information System (GIS) Geo-spatial data is uploaded to the system through tools implemented within Esri ArcGIS. Address validation data is maintained in redundant Microsoft SQL Server geodatabases that store locations and boundaries both spatially and in optimized search tables. Esri ArcGIS Servers provide routing and ETA calculations using the Network Analyst extension. Client maps are displayed using Esri ArcGIS Engine. • The system uses GIS for display, location validation,and unit recommendation. The system's tools made available for ArcTool box,provides the ability to load local data manually or through an automated model. • The system's Response Boundary Data Import Tool imports and aggregates boundaries in multiple layers into a single spatial table within the geodatabase for support of multi-agency/ multi jurisdictional scenarios. GIS data is a required key component of a system deployment.GIS provides the mechanism for location validation and recommendation for response. • System conformant and geographically accurate GIS data is required for the proper operation of the system. It is the Customer's responsibility to provide complete and accurate GIS data that conforms to the PremierOne GIS Data Requirements as noted in Section 5 for use in PremierOne. Each agency being added to the system must have their geographic coverage included in the single geodatabase imported into CAD and separately,Records. • The use of remote and/or Esri Online services is not supported.Motorola is not responsible for map availability or any degradation of client performance caused by the use of third party hosted interne map services; as these services are outside the domain of the system infrastructure and are not managed by Motorola. The system is a mission critical application that must control the import/access of the GIS data. 1.3.8 System Access Security The system is deployed within its own Microsoft Active Directory(AD)domain in its own local area network. Active Directory Domain Controllers authenticate and authorize users to perform actions within the domain making sure authorized users have appropriate access to data and services. The system user provisioning environment can be setup to query your AD environment(using LDAP or AD Azure sync)allowing for a single point of user and password management across all applications. PremierOne Mobile Network Requirements PremierOne Mobile functionality is designed for 3G and 4G networks. 3G network connectivity is required but 4G connectivity is highly recommended. The Customer will need to provide 3G/4G wireless network infrastructure and connectivity with routing between the Mobile clients and the cloud. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions System Description 1-9 City of Boynton Beach,FL May 28,2020 Records Mobile Network Requirements Records Mobile is designed for 3G and 4G networks. 3G network connectivity is required and 4G connectivity is highly recommended. The Customer will need to provide 3G/4G wireless network infrastructure and connectivity with routing between the Mobile clients and both the primary and disaster recovery site.Mobile workstations require a persistent IP address from the time the application is opened to the time the application is closed.A persistent IP address can be accommodated in many ways including static IP, DHCP reservation, permanent DHCP lease,or with middleware such as RadiolP and NetMotion.The Customer will need to supply IP addresses for Mobile clients. Motorola encourages the Customer to test and evaluate the level of service being provided by their carriers on a regular basis to validate mobile applications that are not affected by provider changes. 1.3.9 PremierOne Cloud CAD and Records Cloud Recommended Specifications Motorola will provide logins to the PremierOne virtual clients for users to connect to the solution. The number of logins will correlate with the number of named user accounts listed in this offer.A local software service is downloaded to a user's client device to identify that device as authorized for system access and to enable client-side interfaces. Users access the PremierOne application via a web browser and PremierOne is presented to the user as a virtual application. This connection must meet the following requirements: • Stable interne connection • Small Jitter(packet delay variation)-below 200ms,recommended<60ms • Small Ping-below 100ms,recommended<20ms • Small Packet Loss-no more than 1% • Bandwidth: 1 Mbps per client Table 1-10-PremierOne Cloud CAD&Records Workstation Recommended Specifications Component Description Operating System Windows 10 Professional Display Three(3)—1024 x 768+pixel, 16+ bit color displays Keyboard QWERTY Keyboard with 12 function keys 1.3.9.1 PremierOne Mobile CAD and Records Mobile Workstation Recommended Specifications Table 1-11 -PremierOne Mobile CAD and Records Mobile Workstation Recommended Specifications Component Description Processor Intel i3, i5, or i7 2.6 GHz dual core processor RAM Memory 16 GB memory Available Disk 20 GB available disk space Space Operating Windows 10 Professional 64-bit System PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-10 System Description Motorola Solutions City of Boynton Beach, FL May 28,2020 Component Description Network Radio/Wireless communications device, 3G or 4G network Interface Card Display One (1)— 1024 x 768+ pixel, 16+ bit color display, 11.6" or larger display. Usage on devices with alternative resolutions and smaller screens should be tested and screen settings optimized. Example: On a 10.1"WUXGA screen, use a resolution of 1280 x 800 and a font size of 125%. Keyboard - Standard QWERTY keyboard and Touchpad/Point Stick (or equivalent mouse device) - Touchscreen Optional Graphics Video processor with at least 256 MB RAM, 24-bit capable graphics accelerator, Adaptor OpenGL v2.0 runtime or higher. Latest available drivers. Shader Model 3.0 or higher is recommended. Adobe PDF reader(for help files) Additional - Microsoft .Net Framework v4.8 and above Applications - Adobe PDF reader(for help files) - SQL Server Express 2017 1.3.9.2 PremierOne Records Workstation Recommended Specifications Table 1-12-PremierOne Records Workstation Recommended Specifications Component Description Processor Intel®Dual Core(2.8 GHz) RAM Memory 16 GB memory Display 1024 X 768 or higher pixel, 16+ bit color display Keyboard-Mouse QWERTY Keyboard The following.net Framework versions are both required in the workstations of any PremierOne client application: Microsoft .Net Framework v3.5.1 SP1 and Microsoft.Net Framework v4. 8.. 1.4 WORKSTATION TECHNICAL CONSIDERATIONS AND REQUIREMENTS 1.4.1 Customer Responsibilities: 1. Supply hardware,operating system software,third party components and other elements of the system not specifically identified as being provided by Motorola. 2. Supply Windows Server Client Access Licenses(CALs)for all system client devices accessing CAD, CAD Mobile, and Records. 3. Supply Mobile Device Management(MDM)software for Handheld devices. 4. Supply Mobile Device Management(MDM)software for Mobile devices,as desired by the Customer. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions System Description 1-11 City of Boynton Beach,FL May 28,2020 5. For Records,unless and/or except as explicitly stated in this document,this system does not include the generation of any customer-specific Advanced Configuration Tool(ACT)modules, forms,printouts,reports or queries. 6. Provide a single geodatabase data including any preparation and/or editing, if necessary,to meet PremierOne GIS Build Requirements for the purpose of address validation. 7. Supply the Esri ArcGIS Desktop and Network Analyst extension software required for editing of GIS data as described in Table 1-3 -Ancillary Components. 8. Provide cloud connectivity services for desktop CAD and Records user clients per specifications. 9. Provide wireless connectivity and middleware to deliver mobile Virtual Private Network(mVPN) with routing and IP persistence to the system network. Optimal system application performance on mobile workstations requires 4G connectivity. 10. Provide advanced authentication for Mobile/Handheld device connectivity if required. 11. Provide network connectivity to clients as specified in the Network Requirements.Networking hardware for the connectivity outside the system LAN must be provided by the Customer. 12. Provide a network diagram depicting all the devices,device types,and interfaces that the system will connect to and through, including,but not limited to all blocked ports, hubs,switches, routers, firewalls,and any other network equipment. 13. Provide IP addresses on the Customer's network for the system servers and third-party application servers.All server names and IP addresses behind Motorola Firewalls cannot be changed. 14. Provide external interface connection demarcation points at locations agreed to by Motorola. These locations shall normally be adjacent to the cloud interface appliance. 15. Provide access,administrative or otherwise,to appropriate systems, locations, information,tools, and equipment to ensure proper connectivity, installation,operations,and maintenance of the system. 16. Provide 24-hour access to a secured two-way Internet connection to the cloud interface appliance and firewalls for the purposes of deployment, maintenance and monitoring. 17. Provide for outbound Internet connectivity initialized by cloud interface appliance. 18. The Motorola delivery model is reliant upon our ability to perform most tasks remotely,which requires secure,remote broadband access for remote deployment, monitoring and support of the cloud interface appliance.Customer-provided high-speed internet access with a minimum of 10 Mbps is required at the time of project kickoff and must remain available to Motorola throughout warranty and support periods to accommodate remote support of the system. In the event that dedicated links are required,a minimum of 7.5 Mbps upload and download access is required. It is the Customer's responsibility to ensure that the aforementioned capacity is available. In the event remote broadband access is not available to Motorola preventing us from delivering the contracted service remotely,Motorola will provide service on-site at additional cost.The additional cost will be presented to the Customer via the change provision of the contract prior to the delivery of the on-site service. 19. Provide, install,maintain and service any software as required for anti-viral,anti-malware protection on workstations that access the system. If the software requires connectivity to a central server for maintenance and updates,the connectivity including ports and access needs to be provided. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-12 System Description Motorola Solutions City of Boynton Beach,FL May 28,2020 20. Provide clean printed copies of blank forms. The creation of printed forms and reports has been quoted assuming clean,printed copies of blank forms and reports are available. If forms and reports are not provided in a format that can be scanned to produce an acceptable printed copy, additional services may be required resulting in additional charges that are the responsibility of the Customer. 1.5 APPLICATION DESCRIPTIONS The following sections provide brief descriptions of PremierOne Cloud CAD,PremierOne Mobile, and Records,applications and other system applications. The system is a Commercially Off the Shelf(COTS)product. As such,no software development to the application framework is provided. 1.5.1 PremierOne Cloud CAD Concepts User Input Users may operate PremierOne CAD either with or without a mouse. While all commands and actions within the application can be accessed with the mouse,users also may drive PremierOne CAD almost exclusively from the keyboard. A few PremierOne CAD functions, such as selecting units from a map,must be performed with a mouse. Work and Status Monitors Users perform the majority of actions within PremierOne CAD's work monitor. Status monitors present summary information about incidents or units.A user may have one or more status monitor windows available at the workstation. Security and Roles PremierOne CAD recognizes authorized users and provide access to individually authorized functions at the time of sign-on. To facilitate these responsibilities,access rights and permissions are associated with the various functions available within PremierOne CAD.A role is a set of specified privileges which provide access to data,commands, forms,devices,and functions. Each user and device is assigned to one or more of the default of Customer created roles. Units, Incidents and Dispatching A unit within PremierOne CAD represents the resources which are dispatched or monitored by the communications center personnel.All units in the system are identified with a unit id which is typically the radio call sign for the unit. Users can initiate incidents from the command line or from the incident initiation form. The system provides a user with four methods to begin the incident dispatching process.These four methods include: • Dispatch incident function key • Incident dispatch command • Dispatch form • Drag and drop feature within status monitors and map. Incident Management In addition to initiating and dispatching incidents, users can manage existing incidents through the various incident management features of PremierOne CAD: PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions System Description 1-13 City of Boynton Beach,FL May 28,2020 • Updating existing incident information • Associating incidents • Disassociating incidents • Cloning incidents • Closing incidents • Reopening incidents • Displaying a summary list of incidents • Searching for incidents Unit Management Users have the ability to monitor and maintain the current activities for each unit through the various unit management features: • View and update unit assignment data • Make unit status changes • View a unit's history • View the current activities for a unit • Clear units from an incident • Manipulate units that are assigned to incidents • PremierOne CAD can alter a unit's capabilities based on the personnel assigned to that unit. Federal and State Queries PremierOne allows users to submit requests for information to FCIC/NCIC databases. External databases all have their own data formats and respond to submitted queries with one or more responses. Maps PremierOne mapping utilizes products from Environmental Systems Research Institute(Esri)for geo- processing. The display of maps is an integrated component within PremierOne.The map may be configured to automatically display when the user signs on to the workstation.A number of commands and functions allow the user to manipulate the map and make updates in response to user actions. The map may be configured to display an icon at this location to assist the call taker in determining the location at which an emergency response is required.The system also attempts to find the nearest address/common place to the caller coordinates Mail & Messaging Services The mail and messaging functionalities of PremierOne CAD allow users to exchange and distribute electronic mail and messages within the dispatch center and to units equipped with MDTs 1.5.2 PremierOne Cloud CAD with Automatic Resource Location (ARL) Motorola has designed PremierOne CAD to be the central convergence point for communications from multiple sources and systems,mission-critical information and resource management. The user interface offers quick access to information via a location-based, Esri standard GIS map. Users perform commands and functions using a mouse,command lines, function keys, shortcuts,or user definable right click menus. The GPS-aided resource management tool displays the location and identity of GPS equipped vehicles. If deploying PremierOne Responder Location,personnel through the use of GPS and data equipped radios enables a coordinated response while further supporting officer safety. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-14 System Description Motorola Solutions City of Boynton Beach,FL May 28,2020 In PremierOne CAD,ARL is used in recommendations to track the location of emergency vehicles to determine their present location when requiring units to respond to an incident. By adding ARL recommendations to PremierOne CAD,PremierOne CAD can make recommendations based on the actual location of units rather than recommending units solely based on jurisdictional assignment. 1.5.3 PremierOne Mobile with Mapping PremierOne Mobile provides public safety personnel the ability to assess and prepare for a situation while en route to the scene.Users access information via screen configurations that provide navigation throughout the PremierOne Mobile application. The integrated map provides the user the ability to display call location,drive directions,premise hazards and the location of other units.PremierOne Mobile leverages the same common map platform used in PremierOne CAD,which is managed and provisioned from a centralized location and deployed to all systems remotely. PremierOne Mobile obtains location information from a collocated GPS receiver. It supports either the Trimble ASCII Interface Protocol(TAIP)or National Marine Electronics Association(NMEA) standard. The PremierOne Mobile client application can send its location to PremierOne CAD via a cellular data modem. The vehicle location information is used by PremierOne CAD to support location dependent features including: Mapping,Track-It,Follow-It,and Recommendations. 1.5.4 PremierOne Records PremierOne Cloud Records provides data integrity with security, auditing and logging functions that provide a"chain of custody"for all records. PremierOne Cloud Records design enables agencies to tailor data entry screens to match specific business processes resulting in searchable,presentable and shareable data across multiple agencies and jurisdictions.PremierOne Cloud Records provides the ability for agencies to add and hide fields, change field labels,make fields required,alter output format,and determine the information that is made available to users and roles There is limited customization in this proposal. 1.5.5 PremierOne Cloud Records Mobile PremierOne Cloud Records Mobile provides the same records functionality to the officer in the field using a mobile client as the records bureau user accessing the system through a LAN-connected desktop computer. The PremierOne Cloud Records Mobile client provides the officer the ability to continue to use PremierOne Cloud Records Mobile either in a connected or disconnected mode. PremierOne Cloud Records Mobile is used in situations where network connectivity is not assured or non-existent.All services and data required to operate as a standalone client are configured and deployed. Over the wire update and caching services assure that all clients are kept up to date with application updates, changes to forms, code tables. 1.5.6 PremierOne Handheld with Mapping PremierOne Handheld expands the PremierOne Suite to the Android and iOS platforms including embedded functionality with PremierOne CAD,Mobile, Mapping and Provisioning. The integrated client is a mobility system,offering the first responder:database look-up/query,messaging,mapping, status updates,status monitoring,and dispatch capabilities on smart devices. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions System Description 1-15 City of Boynton Beach,FL May 28,2020 PremierOne Handheld's five(5)status monitors allow the Command Staff to have a constant view to active incidents,pending incidents and unit activities in their jurisdiction and beyond.This enables Sergeants,Lieutenants,and Chiefs to keep a pulse on their staff to monitor the operations of the department even when they are away from the office or their vehicles. PremierOne Handheld offers seven(7)standard queries including the ability to scan a driver's license barcode to submit a person query,plus the ability to cascade queries allowing the officer to enter a plate to get both the vehicle returns and information on the registered owner of the vehicle. PremierOne Handheld provides a connected officer system providing officers situational awareness such as previous incidents,premise and hazard information, location of other officers,geofencing, and critical incident updates in the palm of their hand.The system requires • Android 5.0—9.0 or higher or iOS 9- 12 smart devices • Data Network with 4G coverage • Static IP address Users can log on to both PremierOne Mobile and Handheld simultaneously as a single user and single unit.Tasks performed on either client apply to both logged on sessions. Messaging,Query Responses, Incidents, and Status are synchronized across the client platforms for that logged in user. PremierOne Handheld also includes responder location tracking both inside and outside of the vehicle. The PremierOne client application is natively built for Android and iOS operating systems,and there are some client differences to note.PremierOne handheld for iOS does not at this time have the following features found in the Android versions: Messaging,Bolos,Address Book,Unit Status Filter and the Client Administrative password. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 1-16 System Description Motorola Solutions City of Boynton Beach,FL May 28,2020 SECTION 2 STATEMENT OF WORK 2.1 PREMIERONE CLOUD CAD AND RECORDS STATEMENT OF WORK In accordance with the terms and conditions of the Agreement,this Statement of Work("SOW") defines the principal activities and responsibilities of all parties for the delivery of the Motorola Solutions("Motorola")solution as presented in the PremierOne Cloud CAD and Records Subscription Services Description document to Boynton Beach FL hereinafter referred to as "Customer". When assigning responsibilities,the phrase"Motorola"includes our subcontractors and third-party partners. Deviations and changes to this SOW are subject to mutual agreement between Motorola and the Customer and will be addressed in accordance with the change provisions of the Agreement. Unless specifically stated,all Motorola work is considered complete upon Motorola fulfilling the final Motorola Responsibility listed in a Responsibility Table and providing the deliverable(s)listed in the Motorola Deliverables table. Motorola and the Customer will work to complete their respective responsibilities in accordance with the mutually agreed upon governing project schedule.Any changes to the governing project schedule will be mutually agreed upon via the change provision of the Agreement. The number and type of software or subscription licenses,products,or services provided by Motorola or its subcontractors are specifically listed in the Agreement and any reference within this document as well as subcontractors' SOWs(if applicable)does not imply or convey a software or subscription license or service that are not explicitly listed in the Agreement. 2.1.1 Award, Administration, and Project Initiation Project Initiation and Planning will begin following execution of the Agreement between Motorola and the Customer. 2.2 PROJECT MANAGEMENT DEFINITIONS The following project management terms are used in this document. Since these terms may be used differently in other settings,these definitions are provided for clarity. • Project Schedule means the schedule providing dates and timeframes for completion of tasks and deliverables during the course of the Project. The Project Schedule is a living document and subject to change. Should changes be necessary, Motorola will work with the customer to modify the schedule to mitigate any impact as much as possible. Project Management Plan is composed of the Communications Management Plan, Risk Management Plan and Change Management Plan that provide the criteria for managing those tasks within the project. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-1 City of Boynton Beach,FL May 28,2020 2.3 GENERAL CUSTOMER RESPONSIBILITIES In addition to the Customer Responsibilities stated elsewhere in this SOW,the Customer is responsible for: 1. All Customer-Provided equipment including hardware and third party software necessary for delivery of the system not specifically listed as a Motorola deliverable. This will include workstations for the CAD system,network equipment,telephone or TDD equipment and the like. 2. Configuration,maintenance,testing and supporting the third party systems that the Customer operates and which will be interfaced to as part of this project.The Customer is responsible for providing Application Programming Interface(API)documentation to those systems that document the integration process for the level of interface integration defined by Motorola. 3. Active participation of Customer Subject Matter Experts(SME's) in project delivery meetings and working sessions during the course of the project.Customer SME's will possess requisite knowledge of Customer operations and legacy system(s)and possess skills and availabilities to operate and manage the system. 4. The provisioning of Customer Code Tables and GIS data as requested by Motorola. This information must be provided in a timely manner in accordance with the Project Schedule. 5. Provide a facility with the required computer and audio-visual equipment for training and work sessions as defined in the Training Plan. 6. Ability to participate in remote project meeting sessions using Google Meet. 2.4 PROJECT ROLES AND RESPONSIBILITIES 2.4.1 Motorola Project Roles and Responsibilities Overview A Motorola team made up of specialized personnel will be appointed to the project under the direction of the Motorola Project Manager. Team members will be multi-disciplinary and may specialize in different products.Team members will be engaged in different phases of the project as necessary. The personnel role description noted below provides an overview of typical project team members. There may be other personnel engaged in the project under the direction of the Project Manager. 2.4.1.1 Motorola Project Manager Motorola's project management approach has been developed and refined based on lessons learned in the execution of hundreds of system implementations.Using experienced and dedicated people, industry-leading processes,and integrated software tools for effective project execution and control, we have developed and refined practices that ensure appropriate design,production, and testing is optimized to deliver a high quality, feature-rich system A Motorola Project Manager will be assigned as the principal business representative and point of contact for the organization. Responsibilities of the Project Manager include: 1. Managing the Motorola responsibilities related to the delivery of the project. 2. Responsible for the project scheduling and management of the assigned Motorola personnel and applicable Subcontractors/supplier resources. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-2 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 3. Responsible for management of the Change Order process per the Agreement. 4. Maintaining project communications with the Customer. 5. Identification and management of project risks. 6. Responsible for the collaborative coordination of Customer resources in an effort to minimize and avoid project delays. 7. Measuring, evaluating and reporting the project against the Project Schedule. 8. Conducting remote status meetings on a monthly basis or as mutually agreed to by the Project Managers to discuss project status. 9. Preparing and submitting a monthly status report that identifies the activities of the previous month,as well as activities planned for the current month, including an updated project schedule and action item log. 10. Providing timely responses to issues related to project progress raised by the Customer. 2.4.1.2 Motorola Application Specialist The Motorola Application Specialist will work with the Customer to enable the project team to support and guide the Customer with the provisioning of the system. Responsibilities of the Motorola Application Specialist will include: 1. Provide consultation services to the Customer regarding the provisioning and operation of the CAD or Records system. 2. Provide provisioning training to the Customer to provide the knowledge to setup and maintain the CAD or Records system. 3. Complete the provisioning ownership handoff to the Customer. 4. Complete the project defined milestones and tasks as defined in this SOW. 5. Provide guidance on the Customer's operational Change Management needs relative to the use of the CAD or Records system. 6. Provide product training as defined by this SOW and described in the Training Plan. 2.4.1.3 Motorola GIS Analyst The Motorola GIS Analyst specializes in geographical information technology. Responsibilities of the Motorola GIS Analyst include: 1. Performing the GIS Analysis on the Customer-supplied GIS source data. 2. Providing to the Customer the results of the GIS Analysis based on the requirements of the Motorola GIS Build Requirements document to include: A. Geocoding Data B. Centerlines to support Routing C. Response Area Polygons 3. Consultation services regarding the conversion of Customer GIS source data for Motorola use. 4. Provide GIS Training as defined in this SOW and the Agreement 5. Import of the Customer provided GIS data into CAD. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Statement of Work 2-3 City of Boynton Beach,FL May 28,2020 2.4.1.4 Motorola Solution Architect The Solutions Architect is responsible for the delivery of the technical elements of the solution.They confirm the delivered technical elements meet contracted requirements. They are engaged throughout the duration of the delivery. 2.4.1.5 Motorola Customer Success Advocate A Customer Success Advocate will be assigned to the Customer post PremierOne Cloud CAD Go Live event.Their role is to assist the Customer with maximizing the use of their Motorola software and service investment by being the Customer's trusted advisor in actively managing,escalating and logging issues with Support, Product Management and Sales while providing ongoing customer communication about progress,timelines and next steps. 2.4.1.6 Motorola Customer Support Services Team Motorola's Customer Support team will provide ongoing support following Customer commencement of beneficial use of PremierOne Cloud CAD for production use as defined in Customer Support Plan. 2.4.2 Recommended Customer Roles and Responsibilities The success of the project is dependent on early assignment of key Customer resources. It is critical that these resources are empowered to make provisioning decisions based on the Customer's operational and administration needs.The Customer project team should be engaged in the project from initiation until production use of the system. The continued involvement in the project and use of the system will convey the required knowledge to maintain the system post completion of the project.Note that in some cases,one person may fill more than one role. The project team must be committed to participate in activities for a successful implementation. Team member roles are generally described below: 2.4.2.1 Customer Project Manager The Customer Project Manager will act as the primary Customer point of contact for the duration of the project.The Project Manager will be responsible for managing the Customer project team including the timely facilitation of their efforts,tasks and activities. This includes the management of any third party vendors that are Customer Subcontractors. Responsibilities of the Customer Project Manager include: 1. Maintaining project communications with the Motorola Project Manager. 2. Identifying the efforts required of Customer staff to meet the task requirements and milestones in this Statement of Work and Project Schedule. 3. Consolidating all project-related questions and queries from Customer staff to present to the Motorola Project Manager. 4. Reviewing the Project Schedule with the Motorola Project Manager and assisting in finalizing the detailed tasks,task dates and responsibilities. 5. Signing required deliverable,payment and other documents in a timely manner. 6. Measuring and evaluating progress against the Project Schedule. 7. Monitoring the project to ensure that resources are available as scheduled. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-4 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 8. Attending status meetings. 9. Providing timely responses to issues related to project progress raised by the Motorola Project Manager. 10. Liaising and coordinating with other agencies,Customer vendors,contractors and common carriers. 11. Reviewing and administering change control procedures,hardware and software certification, and all related project tasks required to maintain the Project Schedule. 12. Ensuring Customer vendors' adherence to overall Project Schedule and plan. 13. Assigning one or more personnel who will work with Motorola staff as needed for the duration of the project,including at least one application administrator for CAD and Records and one or more representative(s)from the IT department. 14. Identifying the resource that has the authority to formally acknowledge and approve change orders,approval letter(s)and milestone recognition certificates and to approve and release payments in a timely manner. 15. Providing building access to Motorola personnel to all facilities where the system is to be installed during the project. Temporary identification cards are to be issued to Motorola personnel if required for access to Customer facilities. 16. As applicable to this project assuming responsibility for all fees for licenses and inspections and for any delays associated with inspections due to required permits. 17. Providing reasonable care to prevent equipment exposure to contaminants that cause damage to the equipment or interruption of service. 18. Ensuring a safe work environment for Motorola personnel. 2.4.2.2 Customer Transformation Lead The Customer Transformation Lead, who may or may not be your Project Manager,must be able to holistically represent your organization and be able to work cross functionally between Motorola, your organization and all stakeholders involved in the delivery of your new system.The transformation lead must be empowered to acknowledge the resource and time commitments required of your organization and authorize Motorola to proceed with scheduling the Project Kickoff event. 2.4.2.3 Customer System Administrator The Customer System Administrator is responsible for managing the technical efforts,tasks and activities of their system as defined in the Customer Support Plan(CSP). 2.4.2.4 Customer IT Personnel IT personnel provide required information related to LAN,WAN,wireless networks, server and client infrastructure and must also be familiar with connectivity to internal,external and third party systems to which PremierOne Cloud CAD will interface. 2.4.2.5 Customer CAD Application Administrator The Customer CAD Administrator is responsible for the management of the Customer owned CAD provisioning maintenance as defined in Appendix A -PremierOne CAD File Build-Customer Code PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-1035061 FLP19P267A ® Motorola Solutions Statement of Work 2-5 City of Boynton Beach,FL May 28,2020 Tables to ensure the system operates successfully. The CAD Administrator will be involved early in the project starting at the Business Process Review(BPR),attend Provisioning and Train the Trainer Training and remain engaged throughout the project to ensure that they are able to maintain the CAD provisioning post Customer Provisioning handoff. Responsibilities of the Customer CAD Application Administrator include: 1. Participate in overall delivery and training activities to gain an understanding of the software, interfaces and functionality of the system. 2. Participate with the SMEs during the BPR,provisioning process and training. 3. Have the authority to make global provisioning choices and decisions,and will be the point(s)of contact for reporting and verifying problems and maintaining provisioning. 4. Obtain inputs from other user agency stakeholders related to business processes and provisioning. 2.4.2.6 Customer Records Application Administrator The Customer Records Administrator is responsible for the management of the Records provisioning maintenance to ensure the system operates successfully. The Records Administrator will be involved early in the project starting at the Records Business Process Review(BPR),attend Provisioning and Train the Trainer Training and remain engaged throughout the project to ensure that they are able to maintain the Records provisioning post Customer Provisioning handoff. Responsibilities of the Customer Records Application Administrator include: 1. Participate in overall delivery and training activities to gain an understanding of the software, interfaces and functionality of the system. 2. Participate with the SMEs during the BPR, provisioning process and training. 3. Have the authority to make global provisioning choices and decisions,and will be the point(s)of contact for reporting and verifying problems and maintaining provisioning. 4. Obtain inputs from other user agency stakeholders related to business processes and provisioning. 2.4.2.7 Customer GIS Analyst The Customer GIS Analyst is responsible for the development and maintenance of all of the GIS data used in the CAD system. The Customer GIS Analyst must have working experience with Esri software including ArcCatalog,ArcMap and ArcPro, including knowledge of model builder,toolbox tools and general database structure.Also, it is very important to have a working relationship with the named CAD Application Administrator. The GIS Administrator will be heavily involved in the data preparation for the system as well as data maintenance throughout the term of the Agreement. This will include but is not limited to the following standard responsibilities: 1. Providing GIS data in the correct schema 2. Developing,maintaining and updating GIS data 3. Support of the GIS elements used in the CAD system(Server,CAD consoles,etc.) 2.4.2.8 Subject Matter Experts The Subject Matter Experts(SME)(Super Users)are the core group of users that will be involved with the business process reviews and analysis,the provisioning process,including making global provisioning choices and decisions,and training. These members should be experienced users in the PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-6 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 working area(s)they represent, i.e.dispatch,patrol,etc.and should be empowered to make decisions related to provisioning elements,workflows,screen layouts,etc. 2.4.2.9 Customer Training Representative Training representatives will be the point of contact for the Motorola Application Specialist when policy and procedural questions arise,act as course facilitators and are the Customer's educational monitors. 2.4.2.10 Additional Resources Additional resources,such as trainers and database administrators may also be required. 2.4.2.11 Customer Agency Stakeholders User agency stakeholders,if the system is deployed in a multi-agency environment,are those resources representing agencies outside of the Customer Agency. These resources will provide provisioning inputs to the SMEs if operations for these agencies differ from that of the Customer agency. 2.5 PROJECT INITIATION AND PLANNING A clear understanding of the needs and expectations of both Motorola and the Customer are critical to the success of the project. Project Planning requires the gathering of project specific information that is required to set clear project expectations and guidelines, create the Project Management Plan, Project schedule and set the foundation for a successful implementation. 2.5.1 Project Planning Session - Teleconference/Web Meeting A Project Planning Session will be scheduled after the Agreement has been executed between the assigned Motorola and Customer Project Managers.The agenda will include: • Review of the Agreement documents • Review of the applications,query(ies)and interface(s)described in the PremierOne Cloud CAD Subscription Services Description document • Review of project delivery requirements as described in this SOW • Discuss Customer involvement in provisioning and data gathering to confirm understanding of the scope and time commitments required • Review the initial project schedule and incorporate Customer feedback resulting in the delivery Project Schedule.The Project Schedule will be maintained by Motorola and updated through mutual collaboration. Schedule updates that impact milestones will be addressed via the Change Order provision of the Agreement. • Develop and finalize the Project Management Plan • Confirm requirements for CJIS background investigations and/or contractors,fingerprint requirements for Motorola employees and/or contractors. Required fingerprints will be submitted on Motorola Solutions provided FBI FD-258 Fingerprint cards PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Statement of Work 2-7 City of Boynton Beach,FL May 28,2020 • Review Virtual Desktop(VD)and Learning Management System(LMS)role in the delivery and Customer User Name and Access Information • Customer obligation to manage change among the stakeholder and user communities • Review of the Business Process Review Customer Survey • Review of project completion criteria and the process for transitioning to support. Providing the Business Process Review Customer Survey is a critical Project Task.Delayed, incomplete,or inaccurate information may have a significant impact on the Project Schedule. Motorola Responsibilities 1. Schedule the remote Project Planning Session 2. Provide the initial Project Schedule and Project Management Plan 3. Provide the Business Process Review Customer Survey 4. Finalize the Project Management Plan 5. Baseline the Project Schedule Customer Responsibilities 1. Identify and engage project team members responsible for carrying out the system implementation. 2. Provide input to the Project Schedule dates 3. Provide information necessary to perform background checks for Motorola employees and/or contractors. 4. Review and complete the Business Process Review Survey within ten(10)business days of the Project Planning Session so as not to impact the Project Schedule. 5. Review and provide feedback on the Project Management Plan. Motorola Deliverables -Project Planning Session Project Schedule Baseline Project Management Plan Business Process Review Customer Survey Completion Criteria- Project Planning Session The Project Planning Session is considered complete upon conclusion of the meeting. 2.6 PROJECT KICKOFF SESSION - TELECONFERENCEIWEB MEETING The objective of the Project Kickoff meeting is to provide a high level overview of the solution and delivery process to the Customer's team. During the Project Kickoff meeting the Motorola Project Manager will provide an overview of the following: • A high level review of the Project Deliverables • Roles and responsibilities for the Project team members PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-8 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 • A high level review of the baseline Project Schedule including project milestones and checkpoints • Discuss any project related questions Motorola Responsibilities 1. Schedule the remote Kickoff Teleconference/Web Meeting 2. Prepare the Kickoff Meeting agenda. 3. Distribute any documentation that the Customer should review in advance of the Kickoff Meeting. 4. Conduct the Kickoff Teleconference/Web Meeting. Customer Responsibilities 1. Schedule the personnel from the Customer Project team to attend. This should include key stakeholders that have authority or responsibility over the project. Motorola Deliverables- Project Kickoff Session Project Kickoff Session Agenda Completion Criteria - Project Kickoff Session The Project Kickoff Session is considered complete upon conclusion of the meeting. 2.7 GIS PLANNING SESSION - TELECONFERENCEIWEB MEETING A GIS planning session will be scheduled to review the GIS Build Requirements Document and complete an overview of the GIS components of the project. The agenda will include: • Review the Motorola GIS Build Requirements Document • Discuss Customer GIS skill-set and responsibilities • Review the requirements of the Customer GIS sample data that is required • Discuss any GIS related project questions Providing the GIS Customer Data is a critical Project Task.Delayed,incomplete or inaccurate information may have a significant impact on the Project Schedule. Motorola Responsibilities 1. Schedule the remote GIS Planning Session Customer Responsibilities 1. Review the GIS Build Requirements document prior the meeting. 2. Provide the GIS sample to Motorola within ten(10)business days of the GIS Planning Meeting so as not to impact the Project Schedule Motorola Deliverables-GIS Planning Session GIS Build Requirements Document Completion Criteria -GIS Planning Session The GIS Planning Session is considered complete upon conclusion of the meeting. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-9 City of Boynton Beach,FL May 28,2020 2.8 INTERFACE PLANNING SESSION - TELECONFERENCE/WEB MEETING An Interface Planning Session will be scheduled to discuss the user experience presented by each contracted interface as defined in the PremierOne Cloud CAD and Records Subscription Services Description document.The agenda will include: • Conduct a review of the functionality delivered with each interface. • Discuss interface deployment requirements(NDA,network information,API and access credentials required to connect to third party systems) • Review Interface Project Schedule tasks and milestones The interface deployment requirements(NDA,network information,API and access credentials required to connect to third party systems)are needed to begin deployment of the interfaces. Delayed,incomplete or inaccurate information may have a significant impact on the Project Schedule. Motorola is not responsible for third party vendor management,scheduling or additional cost for software,customization,development or testing unless the work is defined in this SOW or amended to the Agreement via a Change Order. Motorola Responsibilities 1. Identify additional information such as 3rd party APIs, SDKs, data schemas and any internal and 3rd party documents necessary to establish interfaces. 2. Conduct reviews of the interfaces to explain how each functions as well as any dependency on 3rd party API, SDKs,data schema and any internal and 3rd party documents necessary to establish interfaces with local and remote systems. 3. Provide Motorola Non-Disclosure Agreements as required Customer Responsibilities 1. Provide the required interface deployment requirements(NDA,network information,API and access credentials required to connect to third party systems)within ten(10)business days of the Interface Planning Meeting so as not to impact the Project Schedule Completion Criteria -Interface Planning Session The Interface Planning Session is considered complete upon conclusion of the meeting. 2.9 CONNECTIVITY PLANNING SESSION - TELECONFERENCE WEB MEETING A Connectivity Planning Session will be scheduled to discuss the network connectivity required for the solution. The agenda will include: • Review of connections of end user workstations to the system • Interfaced system connectivity to the system • Plan for State/NCIC query connectivity(if applicable) PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-10 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Network connectivity to the Cloud environment is a Customer responsibility and is crucial to the operation and use of the Cloud solution.Delayed,unavailable or inadequate network connectivity may have a significant impact on system operation and the Project Schedule. Motorola Responsibilities 1. Review the workstation connection process 2. Provide the connectivity process for the included interfaces 3. Review connectivity options for the State/NCIC interface Customer Responsibilities 1. Ensure resources knowledgeable on the Customer networks attend the review 2. Provide the details related to the interfaced systems for the system 3. Provide the requirements for connecting to the State/NCIC interface 4. Provide the network connectivity to the workstations, State/NCIC,and interfaced systems. Completion Criteria-Connectivity Planning Session The Connectivity Planning Session is considered complete upon conclusion of the meeting. 2.10 CLOUD SERVICE DELIVERY The delivery of Cloud SaaS is done through a series of milestones that are designed to enable the success of the project. Motorola will work closely with the Customer to complete provisioning, validate operational readiness and complete user training in preparation for production use. This solution utilizes the PremierOne CAD Cloud and Records deployment model which enables the core capabilities of the solution for Customer operations. The solution contains features and functionalities that are capable of being enabled,but may not be in the scope of this project. These features may be mentioned,referenced and/or described in product documentation in the CAD and Records Tier feature list and further defined in the Functional Service Document(FSD)The FSD is a post contract deliverable. Enablement of these features and functionalities will require a Change Order or Agreement amendment. PremierOne Cloud CAD Standard Tier Features: • Basic Incident Management [Create Incident with standard geo validation, update and close,close with disposition(would need to screen tailor remove dispatch upon entry,preemptive,create multiple calls, scheduling) Incident association and priority comments,traffic stops/field initiate(no auto query)] • Basic Unit Management [Onshift,dispatch,change status(s)] • Address Geo-validation • Basic Status Monitors PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-11 City of Boynton Beach,FL May 28,2020 [Pending queue,unit status monitor w/group and sort,Active incident window w/unit, no configurability] • Basic Mapping [Incident and unit display,zoom,pan, standard mapping tools,(no geofence or map work assist area for search,road closure,ARL playback)] • User to User Messaging • Standard Reports • Incident and Unit Audit Trail PremierOne Cloud Records Plus Tier Features: • Case Reports and Management • Officer Narratives and Reports • Witness Statements • Master Records • Agency Information • Expungements and Redactions • User Management • Generic Citation • Field Interviews • Workflow • Photo Lineup • Daily Activity Report • Archive • Purge • Cloud Data Backup • State-Specific IBR Compliance • Property and Evidence • Civil Process • Warrants • Pawn • Gangs • Vehicle Impound • Registrants • Juvenile Referrals • Equipment Management • Personnel Management • Suspicious Activity • Neighborhood Watch • Fleet • Firearm Permits and Dealers 2.11 BUSINESS PROCESS REVIEW (BPR) Motorola will lead the PremierOne CAD and Records Business Process Review(BPR)to understand the Customer's operational processes and workflows.The information collected in the BPR will PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-1035061 FLP19P267A 2-12 Statement of Work Motorola Solutions i City of Boynton Beach,FL May 28,2020 provide Motorola the framework for how the products will be provisioned and configured to best meet the Customer's needs. The Business Process Review Customer Survey is required to be completed prior to the Business Process Review. The Customer is responsible for engaging all user agencies that will be provisioned on the solution to obtain required inputs.A single instance of the activities described as"the BPR"will be conducted for a combined law enforcement and fire dispatch audience unless specifically stated otherwise. The result will be a single provisioning profile for law enforcement and fire dispatch. If an additional BPR or provisioning for additional agencies is required, it will be addressed via the Change Order provision of the Agreement. The BPR should be attended by senior operational personnel,such as dispatch supervisors and senior call takers/dispatchers.Manager level personnel can help guide the discussion of policies that have the potential to be improved or modified.The practical input based on experience in the agency's operational environment is often indispensable in the later configuration of the products to effectively meet the agency's needs. The BPR agenda will include but not limited to: • Agency and Discipline Information(Agency Type,#of Personnel, shift types,etc.) • Provisioning Overview-Appendix A-PremierOne CAD File Build • Agency Call Types(Non-emergency, Emergency Transfers,etc.) • Dispatcher/Responder Workflow-Incident creation to closure • Notifications • Status Monitors • Reporting Requirements Review • Operational Process Discussion(Incidents, Units, Call Taker and Dispatcher roles and responsibilities) • Incident Numbering • Users Permissions/Security • TDD Procedures • Records Workflow • MotoDocs/Forms Motorola Responsibilities 1. Provide the BPR Agenda/Workbook prior to the meeting 2. Complete the BPR Workbook 3. Review the documented business processes and provide configuration options 4. Review the completed BPR Workbook Customer Responsibilities 1. Review the BPR Agenda/Workbook prior to the meeting 2. Schedule dispatch,records,police and fire/EMS sit-alongs and ride-alongs 3. Provide resources knowledgeable in the Customer's business processes to provide relevant documentation on the workflow and operating procedures. 4. Provide required information to complete the BPR PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Statement of Work 2-13 City of Boynton Beach,FL May 28,2020 5. Review the completed BPR Workbook Motorola Deliverables - PremierOne CAD Business Process Review(BPR) BPR Agenda BPR Workbook Completion Criteria - PremierOne CAD Business Process Review(BPR) The PremierOne CAD Business Process Review Session is considered complete upon conclusion of the meeting. 2.12 PREMIERONE AGENCY BUILD GUIDE The PremierOne Agency Build Guide provides a structural overview of the Customer's CAD system. The includes the definition of Agency Type Code,Name, ID and default areas. Motorola and Customer Responsibilities 1. Review/Approval of the PremierOne Agency Build Guide Motorola Responsibilities 1. Provide the PremierOne Agency Build Guide Customer Responsibilities 1. Provide required information to complete the PremierOne Agency Build Guide. Required information is to be provided prior to GIS Check Point#1 Addressing Validation,Routing and Boundaries. Motorola Deliverables- PremierOne Agency Build Guide PremierOne Agency Build Guide 2.13 CAD PROVISIONING PremierOne CAD provisioning includes the configuration of user configurable parameters(i.e. unit names,personnel, status codes). The PremierOne Cloud CAD system will be provisioned using standard provisioning and Customer specific provisioning as defined in Appendix A-PremierOne CAD File Build. Motorola will review the standard provisioning databases as documented in the Provisioning Worksheets during the BPR that will be imported into PremierOne Cloud CAD by Motorola. Motorola will complete the provisioning of the PremierOne Cloud CAD based on the Customer's Call flow and operational processes as documented in the Provisioning Worksheets(?). Customer specific provisioning parameters will be collected from the Customer using Provisioning Worksheets. Motorola will review the Provisioning Worksheets with the Customer to identify the information that is required for the Customer specific provisioning data tables.The Customer will be responsible for completing the Provisioning Worksheets in the proper format and with agency specific information. The information collected in the Provisioning Worksheets will be imported into the PremierOne Cloud CAD exactly as it is provided. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-1035061 FLP19P267A 2-14 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 PremierOne provisioning data collection and import is a critical Project Milestone.Delayed, incomplete or inaccurate information may have a significant impact on the Project Schedule. At the completion of provisioning the CAD system will be configured to allow the evaluation of Call Flow and Incident Management. Motorola will schedule a remote session with the Customer to demonstrate that the PremierOne Cloud CAD provisioning is completed to the level described in Appendix A-PremierOne CAD File Build and in accordance with the BPR Workbook and the Customer Provisioning Worksheets. The responsibility for completing and maintaining the Customer provisioning will transfer to the Customer post completion of the Provisioning Workshop. Motorola Responsibilities 1. Review the standard provisioning database with the Customer prior to the start of provisioning 2. Complete the Standard provisioning as defined in Appendix A-PremierOne CAD File Build 3. Provide and review the Provisioning Worksheets with the Customer 4. Conduct a conference call with the Customer to demonstrate the completeness of the Customer Provisioning Worksheets prior to the start of provisioning 5. Complete the import of the data from Provisioning Worksheets Customer Responsibilities 1. Provide required information to complete the Provisioning Worksheets within ten(10)business days of the so as not to impact the Project Schedule Motorola Deliverables-PremierOne CAD Provisioning PremierOne Customer Provisioning Worksheets Completion Criteria - PremierOne CAD Provisioning Completion Standard PremierOne Provisioning as defined in Appendix A Completion of demonstration of completed provisioning completion 2.14 CLOUD RECORDS PROVISIONING PremierOne Records includes entering personnel,building/populating the code tables,building out security groups and workflows. The Customer will complete application provisioning following training. The following module/feature are included in the scope of this project: • Case Reports • Officer Narrative • Witness Statement • Generic Citation • Field Interviews • Property and Evidence • Civil Process • Warrants • Pawn PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions Statement of Work 2-15 City of Boynton Beach,FL May 28,2020 • Gangs • Vehicle Impound • Registrants • Juvenile Referrals • Equipment Management • Personnel Management • Suspicious Activity • Neighborhood Watch • Fleet • Fireman Permit and Dealers Motorola will modify up to 3 custom fields per module/feature as defined above, up to 50 total. If the LOE for development exceeds 50 fields,a change order will be required to either incorporate that effort or to remove affected modifications from the project scope. Motorola has included efforts to develop the following modules/forms: • Probable Cause Statements according to the state of Florida specifications. Motorola has included efforts to develop the following SSRS Reports: • None Motorola Responsibilities 1. Review BPR Report,configurable items and associated data 2. Perform records provisioning training in accordance with the training plan 3. Remotely conduct checkpoints to verify accuracy of the Customer-provisioned data. Customer Responsibilities 1. Provide Motorola with forms,reports and templates as requested 2. Supply a configured classroom for provisioning training with a workstation for the instructor that adheres to the requirements of the training plan. 3. Ensure availability of the SMEs to participate in the training. 4. Complete all provisioning data entry. 5. Participate in checkpoints Motorola Deliverables - PremierOne Records Provisioning BPR Report Completion Criteria - PremierOne Records Provisioning Completion of PremierOne Records Provisioned System -Training Ready PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-16 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Note: Motorola will perform up to 100 hours of custom Records work/printout/reports development. If the LOE for development exceeds 100 hours, a change order will be required to either incorporate that effort or to remove affected modifications from the project scope. 2.15 FLORIDA INCIDENT BASED REPORTING (FL-IBR)IINTERFACE Motorola Solutions will deliver PremierOne Records software that supports Florida IBR reporting requirements, including IBR and Use of Force.The software does not include an interface to LinX Motorola Solutions Responsibilities: 1. Deliver the Florida IBR reporting capability. 2. In the event of an initial failed submission, collaborate with the City to understand any provisioning parameters that may be or are impacting IBR submission acceptance. 3. As required by the State,and upon receipt of an official state communication,modify the software to account for any requirements necessary to be compliant with state specific reporting requirements. Customer Responsibilities: 1. Serve as the intermediary between Motorola Solutions and the State in clarifying reporting requirements between state requirements,City requirements, and PremierOne Records Florida IBR submission functionality. 2. Facilitate any required meetings between Motorola Solutions and the State. 3. Initiate a IBR submission to the State. 4. Resolve any provisioning issues that are impacting State submission acceptance. 5. In the event of a failed submission: 6. Communicate the discrepancy in reporting requirement to the State. 7. Obtain an official state communication clearly articulating the State's requirement. 8. Forward a copy of the official state communication to Motorola Motorola Solutions Deliverables: Deliverable Florida IBR Reporting 2.16 CRASH REPORT (TAR) Motorola Solutions will develop the Florida Crash Report. Motorola Solutions Responsibilities: 1. Scan hard-copy forms into PremierOne Records and develop Crash Reporting functionality. 2. Integrate the Crash Report and PremierOne Records. 3. Submit the developed forms to gain State acceptance. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-17 City of Boynton Beach,FL May 28,2020 4. In the event of an initial failed submission,collaborate with the City to understand any provisioning parameters that may impact report submission acceptance. 5. As required by the State,and upon receipt of an official state communication,modify the crash report to account required for compliance with state specific reporting requirements. Customer Responsibilities: 1. Provide hard copies of forms. 2. Initiate a submission of the Crash Reports to the State. 3. Resolve any provisioning issues that affect State submission acceptance. 4. Serve as the intermediary between Motorola Solutions and the State in clarifying reporting requirements between state requirements,City requirements, and PremierOne Records Crash Report submission functionality. 5. Obtain an official state communication clearly articulating the State's requirement. 6. Forward a copy of the official state communication to Motorola. Motorola Solutions Deliverables: Deliverable Florida Crash Report 2.17 GIS SCOPE REVIEW The Motorola GIS Analyst meets remotely with the Customer's GIS Administrator to discuss the approach to developing the GIS data for use with the PremierOne Cloud CAD solution. Topics that will be discussed include Agency Response boundaries needs,routing requirements and specifics for using common places,address points,and premise hazard areas. The GIS Data Verification Report describes the customers source feature classes and data values that have been made available to Motorola. The data is reviewed and any items identified that may impact the appropriate functionality of the data within the Motorola System are noted within this document. The GIS Data Verification Report is delivered post Agreement after review of the Customer GIS data. The Customer GIS Data is required to be made available prior to the GIS Scope Review. Motorola Solutions Responsibilities 1. Review GIS Draft Data Verification Report 2. Discuss current GIS business practices 3. Discuss frequency of GIS updates to current solution and desired frequency with PremierOne Cloud CAD Customer Responsibilities 1. Ensure availability of GIS administrator for this meeting. 2. Finalize the agency code and beat names for the geodatabase.All of the data will be required but the streets, address points and common places can be works in progress that can be updated as the project moves along. The agency and beat names should be final by provisioning PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-18 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Providing the Agency Code and Beat Names for the geodatabase is a critical Project Task. Delayed,incomplete or inaccurate information may have a significant impact on the Project Schedule. Motorola Deliverables-GIS Scope Review GIS Draft Verification Report Completion Criteria -PremierOne GIS Review Completion of PremierOne GIS Review meeting 2.18 GIS BOUNDARIES MEETING The Motorola GIS Analyst meets remotely with the Customer's GIS Administrator and CAD SMEs to discuss and confirm Response Boundaries data that is loaded into the PremierOne Cloud CAD solution. Motorola will provide an overview of the available boundaries types and their function that can be used in the PremierOne Cloud CAD solution. Topics that will be discussed include confirmation of the Customer's Agency Code and Beat Names, and provide an overview of the Agency Code and Beat names role in the PremierOne Cloud CAD to determine if any modifications need to be made prior to import into the PremierOne Cloud CAD. The Agency Code and Beat Names are required to be provided prior to the GIS Boundaries Meeting. Motorola Solutions Responsibilities 1. Provide an overview of the Agency Code and Beat Names role in the PremierOne Cloud CAD Customer Responsibilities 1. Ensure availability of GIS administrator for this meeting. 2. Confirm Agency Code and Beat Names readiness for load into PremierOne Cloud CAD. Import of the Agency Code and Beat Names for the geodatabase is a critical Project Task. Delayed,incomplete or inaccurate information may have a significant impact on the Project Schedule. Completion Criteria -GIS Boundaries Meeting Completion of PremierOne GIS Boundaries Meeting Agency Code and Beat Names imported into PremierOne Cloud CAD 2.19 GIS CHECKPOINT MEETINGS The Motorola GIS Analyst and Customer's GIS Administrator will participate in up to five(5)-two (2)hour remote CheckPoint Meetings in accordance with the Project Schedule. Meeting topics will include: • GIS Check Point#1 Addressing Validation,Routing and Boundaries — Delivery of revised Customer GIS Data based on GIS Draft Data Verification Report is required prior to this Check Point PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-19 City of Boynton Beach,FL May 28,2020 • GIS Check Point#2 Readiness for GIS Load — Delivery of revised Customer GIS Data based on GIS Draft Data Verification Report updates is required prior to this Check Point • GIS Check Point#3 Customer GIS Load Review — Completion of Cloud CAD GIS Import Training is required prior to this Check Point • GIS Check Point#4 General GIS Check-In • GIS Check Point#5 GIS Go Live Readiness Note: Motorola and Customer recognize that time is of the essence with respect to the delivery of the service. Motorola cannot begin the GIS Checkpoint Meetings until Motorola has received Customer GIS data and received acknowledgement from Customer Motorola Solutions Responsibilities 1. Conduct the GIS CheckPoint Meetings 2. Evaluate Customer GIS data as submitted Customer Responsibilities 1. Based on the GIS Data Draft Verification Report,make required changes to meet the Motorola defined GIS requirements Motorola Deliverables -GIS CheckPoint Meetings GIS Draft Data Verification Report Updates Completion Criteria-GIS CheckPoint Meeting Completion of PremierOne GIS CheckPoints Meetings 2.20 PREMIERONE GIS DRAFT GEODATABASE The draft geodatabase will be created and uploaded to the PremierOne server to support provisioning efforts and draft maps will be created for use by the CAD workstations. Error reports that are produced as a result of developing the draft geodatabase will be delivered to the Customer in updates to the GIS Data Draft Verification Report. The final geodatabase will be delivered during the GIS Import Tool Training, which is described in the Training Plan. Following completion of GIS Import Tool Training,the Customer will be responsible for maintenance of the geodatabase. Motorola Solutions Responsibilities I. Create the draft geodatabase,maps and Routing Network 2. Provide updates to the GIS Data Draft Verification Report reflecting any issues found during the geodatabase build. 3. Provide up to three(3)draft geodatabases Customer Responsibilities 1. Correct any GIS errors identified in the GIS Data Draft Verification Report from geodatabase build. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-20 Statement of Work Motorola Solutions Q City of Boynton Beach,FL May 28,2020 Motorola Deliverables -PremierOne GIS Draft Geodatabase GIS Draft Data Verification Report Updates Completion Criteria -GIS Draft Geodatabse Draft geodatabase, maps and Routing Network 2.21 PREMIERONE CLOUD CAD AND RECORDS FUNCTIONAL VALIDATION REVIEW Motorola will execute the PremierOne Cloud Functional Validation Review prior to Customer training. The purpose of this exercise is to verify and document that the PremierOne Cloud is ready for operational use. Priority 1 and 2 items as classified in the terms of the Agreement will be retested following the correction of the issue. The PremierOne Cloud Functional Validation Review verifies the functionality of each system and is not a validation of the product provisioning. The review will be completed using a Motorola provided standard script which will be provided to the Customer prior to completion. Motorola will schedule a remote two(2)day session with the Customer to walk through the scripts. The resolution of any issues will be treated as defined in the Customer Support Plan.A full retest of the scripts will not be conducted to verify any corrections. If additional testing or on-site is requested,it will be addressed via a Change Order. Following completion of the PremierOne Cloud CAD Functional Validation Review the CAD system is ready for User Training. Motorola Responsibilities 1. Provide the PremierOne Cloud CAD Functional Validation Review scripts 2. Demonstrate PremierOne Cloud CAD functionality in accordance with the scripts 3. Document the PremierOne Cloud CAD Functional Validation Review results and note any exceptions 4. Resolve PremierOne Cloud CAD Functional Validation exceptions in accordance with the Agreement. 5. Upon completion,provide the Customer with a Project Milestone Document,to be signed and returned to Motorola. 6. Schedule follow-up validation for any Priority 1 exceptions and document the results Customer Responsibilities 1. Review the PremierOne Cloud CAD Functional Validation scripts 2. Provide operational subject matter experts that have the authority to confirm the Functional Validation has been completed 3. Upon completion,sign and return the Project Milestone Document within ten(10)business days Motorola Deliverables-PremierOne CAD Functional Validation PremierOne Cloud CAD Functional Validation Scripts PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-21 City of Boynton Beach,FL May 28,2020 Motorola Deliverables - PremierOne CAD Functional Validation PremierOne Cloud CAD Functional Validation results documented including exceptions Project Milestone Document Completion Criteria -PremierOne CAD Functional Validation Completion of PremierOne CAD Functional Validation 2.22 CLIENT INSTALLATION The Customer will access PremierOne Cloud CAD through a Virtual Application.PremierOne Cloud CAD Clients will need to be available throughout the delivery process. Motorola Responsibilities 1. Provide remote PremierOne Cloud CAD Client installation and connection overview/instruction 2. Verify PremierOne Cloud CAD Client installation for up to two(2)Clients Customer Responsibilities 1. Provide the CAD Client workstation in accordance with the specifications presented in the PremierOne Cloud CAD Subscription Service Description document 2. Participate in Motorola PremierOne Cloud CAD Installation overview/instruction 3. Complete installation for remaining PremierOne Cloud CAD Clients Completion Criteria - PremierOne CAD Client Installation Overview/Instruction of PremierOne CAD Client Installation up to two(2) Clients 2.23 PREMIERONE CLOUD CAD PROVISIONING WORKSHOP Post completion of the PremierOne Cloud CAD Functional Validation,a Provisioning Workshop will be conducted. This workshop is a remote three(3)day working meeting that will include a review and hands on training of the Customer maintained provisioning. Participants in the workshop should be part of the Customer deployment team and should not exceed 4 students. Participants will need access to a PremierOne Cloud CAD workstation. This workshop is not meant to be comprehensive CAD end user training. The purpose of this workshop is to provide the training and knowledge required to maintain the Customer provisioning. The responsibility of completing and maintaining CAD system provisioning will transfer to the Customer post completion of the Provisioning Workshop.Provisioning should be kept updated for operational use by the regular maintenance of all provisioning(Personnel,Units,Caution Notes,Premises). Motorola Responsibilities 1. Provide the PremierOne Provisioning Agenda and training materials 2. Complete the PremierOne Provisioning Workshop 3. Hand-off responsibility for maintaining provisioning data to the Customer PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-22 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Customer Responsibilities 1. Review the PremierOne Provisioning Agenda and Motorola provided training materials 2. Assign participants that will be responsible for the completion and maintenance of provisioning data 3. Complete the assigned Learning Management Solution(LMS)courses prior to the start of the PremierOne Cloud CAD Provisioning Workshop 4. Assume responsibility for the continued maintenance of the Customer provisioning Motorola Deliverables - PremierOne Cloud CAD Provisioning Workshop PremierOne Provisioning Agenda and Training Materials Completion Criteria - PremierOne Cloud CAD Provisioning Workshop Completion PremierOne Cloud CAD Provisioning Workshop Hand-off the responsibility for provisioning to the Customer 2.24 PREMIERONE CLOUD CAD - CC REPORTING PremierOne Cloud CAD utilizes Motorola's CommandCentral Reporting to provide the CAD reporting capability.Motorola will deliver access to CommandCentral Reporting to the Customer's identified reporting administrator and provide an overview of how to access the CommandCentral Standard CAD Reporting environment. Customer-specific or Customer defined reports are not included in the scope of this project unless defined in this SOW. Motorola Responsibilities 1. Provide access to the CC Reporting environment to the Customer reporting administrator 2. Provide overview/instruction to Customer reporting administrator on how to access the CommandCentral Standard CAD Reporting environment 3. Make the Customer's CAD reporting data available to the CC Reporting environment Customer Responsibilities 1. Identify/appoint an agency reporting administer 2.25 PREMIERONE RECORDS REPORTS Motorola Solutions will deliver the PremierOne Records standard reports library and has not included the effort to develop any customer-specific or customer-defined reports. A list of the standard reports delivered with the installed version will be provided upon request. Motorola Solutions Responsibilities 1. Provide access to the PremierOne Records Standard Reports Completion Criteria - PremierOne Cloud CAD Provisioning Workshop Access to CAD and Records Reports PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Statement of Work 2-23 City of Boynton Beach,FL May 28,2020 2.26 PREMIERONE CAD AND RECORDS CLOUD GO LIVE The transition to live operations to Motorola's PremierOne Cloud CAD and Records is a team approach. Motorola will assist the Customer in the transition of live operations from the Customer's legacy solution to the PremierOne solution. Motorola will work with the Customer to confirm the PremierOne Cloud CAD and Records Go Live date and time. 2.27 PREMIERONE CLOUD CAD AND RECORDS GO LIVE PLANNING Motorola will work with the Customer to develop a detailed Cutover Plan. This plan includes the following information: • Motorola and Customer resources and staffing • Pre-cutover tasks/activities that need to be performed leading up to the go live • Readiness review meetings • Contingency/roll-back plans • Go live tasks and responsibilities during and after the live cut • Post live cut support resources and schedules • Issue reporting process • Escalation process Motorola Responsibilities: 1. Facilitate meetings with Customer staff to develop and document the Cutover Plan. Customer Responsibilities: 1. Coordinate the participation of Customer technical and operational staff in cutover planning and development and documentation of the Cutover Plan. Motorola Deliverables -PremierOne Go Live Planning Deliver PremierOne Cutover Plan 2.28 MOTOROLA SUPPORT ENGAGEMENT As part of go live planning,the Motorola Project Manager will complete a Customer Solution Support Plan that includes Customer contact information,and information required for remote access to the system. Motorola will schedule a Support Engagement meeting between the Project Managers, the Customer Support Manager("CSM"),the Focal Support Technician and the Customer's project team representatives. The CSM will review the Customer Solution Support Plan with the Customer, including the process for obtaining support and the contact information. Motorola Responsibilities: 1. Create Customer Solution Support Plan 2. Facilitate Support Engagement Meeting PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-24 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Customer Responsibilities: 1. Coordinate the participation of Customer technical and operational staff in the Support Engagement Meeting Motorola Deliverables -Support Engagement Customer Solution Support Plan Completion Criteria -Support Engagement Completion of Support Engagement Meeting 2.29 PREMIERONE CLOUD CAD AND RECORDS GO LIVE EVENT The transition to production use of the PremierOne solution will be conducted according to the Cutover Plan. The cutover event represents the start of System Completion and the transition to the Motorola Solutions Support organization in accordance with the Cutover Plan. Unless otherwise documented,CAD Go Live Support includes one(1)person per shift,24-hour support at one location for up to three(3)days. Unless otherwise documented,Records Go Live Support includes one(1)person per shift,24- hour support at one location for up to three(3)days. Motorola Responsibilities: 1. Work with Customer to schedule the date and time for the go live event 2. Execute the Cutover Plan 3. Provide on-site resources to support dispatch operations and address questions Customer Responsibilities: 1. Schedule and coordinate end user participation in the live operations cutover 2. Perform and support the cutover activities defined in the Cutover Plan 3. Provide technical and operational support for the supervision and monitoring of CAD and Records end users 24/7 beyond Motorola onsite support 4. Inform Customer staff about the Customer Solution Support Plan and the process to contact Customer Support. Completion Criteria- PremierOne CAD and Records Go Live Event Completion of Go Live Activities 2.30 PREMIERONE CLOUD INTERFACE DELIVERY The installation,configuration and demonstration of interfaces may be an iterative series of activities depending upon access to 3rd party systems. Interfaces will be installed and configured in accordance with the PremierOne Cloud CAD Subscription Service document and Project Schedule. Integrated functionality between Motorola developed products will be completed through the software PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-25 I City of Boynton Beach,FL May 28,2020 installation and provisioning activities described herein. Integration activities that have specific requirements will be completed as outlined in this SOW. 2.30.1 Interface Deployment Connectivity will be established between the Motorola system and the external and/or third-party systems to which the contracted software will interface.Motorola will configure the system to support each contracted interface. The Customer is responsible for engaging third-party vendors if and as required to facilitate connectivity and validation of the interfaces. Motorola Responsibilities 1. Establish connectivity to external and third-party systems. 2. Configure interfaces to support the functionality described in the System Description. 3. Validate each interface can transmit and or receive data in accordance with the PremierOne Cloud CAD Subscription Service Customer Responsibilities 1. Act as liaison between Motorola and third-party vendors or systems as required to establish interface connectivity with the Motorola system. 2. Provide personnel proficient with and authorized to make changes to the network and third-party systems to support Motorola's interface installation efforts. 3. Provide network connectivity between PremierOne and the third-party systems. Motorola Deliverables- PremierOne Interface Deployment Interface deployment/configuration complete-Interface ready for Interface Validation Demonstration Unknown circumstances,requirements and anomalies at the time of initial design can present difficulties in interfacing to some 3rd party applications. These difficulties could result in a poorly performing or even a non—functional interface.At such time that Motorola is provided with information and access to systems Motorola will be able to mitigate these difficulties. If Motorola mitigation requires additional third—party integration, application upgrades,API upgrades,and/or additional software licenses those costs will be borne by the Customer or addressed through the Change Order provision of the Agreement. 2.30.2 Interface Validation Demonstration The objective of Interface Validation Demonstration is to verify that the installed interfaces perform according to IFD in the PremierOne Cloud Subscription Service document. Motorola is not responsible for issues arising from lack of engagement of third-party and/or Customer resources to perform work required to enable/provision and or configure an interface to a 3rd party system,or troubleshooting any issues on the Customer's third-party systems. Interfaces that cannot be demonstrated due to connectivity issues to external systems,or the unavailability of Customer's 3rd party system will be demonstrated to the degree the PremierOne functionality can be demonstrated and considered successful upon that demonstration. Interfaces that are not available at the time of go-live due to 3rd party issues or delays will not impact acceptance of any deliverables. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-26 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Motorola Responsibilities 1. Conduct a demonstration of each interface,with the Customer,to validate each function per the IFD presented in the System Description. 2. Develop a remediation plan for features that do not perform in accordance with the PremierOne Cloud Subscription Service document. 3. Upon completion,provide the Customer with a Project Milestone Document,to be signed and returned to Motorola. Exceptions will be noted. 4. Schedule follow-up validation to demonstrate resolution of any Severity Level 1 errors and document the results Customer Responsibilities 1. Provide access to a resource with access to the interfacing system to validate functionality. 2. Witness the execution of the validation and acknowledge successful completion. 3. Upon completion, sign and return the Project Milestone Document within ten(10)business days 4. Participate in the documentation of items that do not perform in accordance with the PremierOne Cloud CAD Subscription Service document and work with Motorola to develop remediation action(s). Motorola Deliverables- PremierOne Interface Validation Demonstration PremierOne Interface Validation documented of the validation results including exceptions Completion Criteria -PremierOne Interface Validation Demonstration Interface Validation Demonstration completed 2.31 PREMIERONE TRAINING PremierOne Training is conducted based on the quantities that are specified in the Training Plan.The training is conducted on consecutive days,on weekdays during business hours.Alternative training schedules will be subject to additional charge. PremierOne Training materials and User Guides are made available online,Motorola standard format and will not be customized per Customer.The Customer is responsible for providing training facilities in accordance with the Training Plan. The PremierOne CAD Training are classified into two categories: 1. Learning Management Training-Learning Management Training will be available via the Motorola Solutions Software Enterprise Learning Management Solution(LMS).This subscription based service provides Customers with the continual access to the Motorola library of on-line learning content and allows for users the benefit of learning at times convenient to them. 2. Instructor-Led Virtual Training-Instructor-Led Virtual Training will be completed by a Motorola trainer virtually. Motorola Responsibilities 1. Make available Training Materials online 2. Provide Customer access to LMS for LMS Training PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-27 City of Boynton Beach,FL May 28,2020 Customer Responsibilities 1. Ensure End User access to LMS for LMS Training 2. Prior to the Instructor-Led Virtual training PremierOne Cloud CAD access should be verified for all students and access to the PremierOne CAD User Online User Guide and PremierOne CAD Outline provided 3. Prior to Instructor-Led Virtual training confirm access to Adobe Connect for all students 4. Provide Customer personnel that can speak to the operational process/workflow to address any operational questions or discussions. Motorola Deliverables - PremierOne CAD Training Training Material Completion Training Course(s)as defined by the Training Agreement 2.32 PROJECT CONTROLLING PROCESSES The Project Controlling Process begins at Project Initiation and concludes at Project Closure. 2.32.1 Project Repository and Project Control Register The official project repository is the location where all project documentation will be stored. This repository will be the primary repository of record in accordance with the records retention requirements of the performing organization's policies. The project repository will be located at a Motorola provided Google site. The repository is the primary tool the Project Manager will use to manage and control the project,and contains areas for the following: • Customer meeting minutes • Project schedule • Action Item Register • Risk Management Plan • Approved Change Orders • Approved Business Process Review Report • Signed Milestone certificates 2.32.2 Schedule Management I Schedule management includes the processes required to manage timely completion of the project. The objective of the schedule management plan is to establish a structured,repeatable schedule 1 management process to support the following: • Creation of a master,detailed schedule. • Creation of a baseline for the originally planned work start and finish dates. • Regular updates to the schedule. • Routine monitoring of the progress of all activities against the baseline. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-28 Statement of Work Motorola Solutions City of Boynton Beach, FL May 28,2020 • Regular reporting of variance against the baseline. • Corrective action taken if the project deviates significantly from the plan. • Any new commitments or changes to planned work follow the change control procedure. • Utilization of a scheduling tool to maintain a consistent schedule structure. The schedule for this project will be maintained using Microsoft Project. The project schedule will be baselined before work on activities begins.The schedule will be stored in the project repository.Over the course of the project,the Motorola Project Manager will request the Customer to sign off on progress and billing milestones. 2.32.2.1 Project Milestones Progress Milestones memorialize completion of work during the project and could include events such as training completion and other major deliverables. In addition,all contractual billing events will be memorialized with completion of a Milestone Certificate. At such time a milestone event takes place,Motorola will submit a completed Deliverable Milestone Notification either via an informal email for minor milestones or in the form of a Milestone Certificate for major milestones.The Customer will identify the resource that has the authority to formally acknowledge and approve the Deliverable Milestone Notifications to whom Motorola Solutions will deliver the notifications.Upon receiving a Deliverable Milestone Notification,the Customer will have ten(10)business days to approve or reject the Notification,including reasons for the rejection,in written form or electronically via email. 2.32.2.2 Schedule Control The schedule will be monitored and controlled by the Project Manager(s)in the following manner: • Monitor the project schedule on a mutually agreed upon timeframe to determine if the project will be completed within the original effort,cost and duration. • Identify activities that have been completed during the previous time period and update the schedule to show they are finished and determine whether there are any other activities that should be completed but have not been. • If not,determine the critical path and look for ways to accelerate these activities to get the project back on its original schedule. • Integrate any fully executed change requests into the project schedule baseline and provide project teams with an assessment of the impact on the timeline. • Utilize performance reports to identify which dates in the schedule have or have not been met,as well as for alerting the project team to any issues that may cause schedule performance problems in the future. • Obtain progress reports from the various project teams to monitor the status of tasks by collecting information such as start and finish dates,remaining durations for unfinished activities,and any known risks or issues. • Changes to the schedule will be managed through the change control procedure. • The action item register will be used as a tool to manage and report schedule variance by all project teams. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions Statement of Work 2-29 City of Boynton Beach,FL May 28,2020 2.32.3 Communication Management Communications management includes the processes required to support timely and appropriate generation,collection,dissemination,storage,and ultimately disposition of project information. 2.32.3.1 Communication Management Plan The communication tools and documents addressed in the project plan are used for communication between project team members and between the project team members and stakeholders. All of these documents will be stored in the project repository to which all project team members will have access. 2.32.3.2 Project Meetings Meetings are one of the major communication tools used in this project and will be documented in the format of minutes stored in the project repository. Meeting minutes will be taken during the meeting. The project team has the opportunity to comment or change information during the meeting. The minutes should be released within 3 days of the meeting and if applicable,approved within 3 days of receipt. Some meetings(e.g.,the Executive Steering Committee meeting)may have different timelines for approval of minutes. Please see the Meetings table below for differing timelines. Minutes for a meeting will be approved by the sponsor or designee 2.32.3.3 Project Communication Tools and Documentation Status Report: Summarize progress of the project and upcoming activities, including reporting budget and schedule variance Meeting Minutes: Written record of a meeting Project Schedule: Tracks cost and schedule variance and budget Communication Tool Frequency Author Recipient Location Status Reports Monthly Project Manager Project Sponsor Google Drive Meeting Minutes As Needed Facilitator Meeting Attendees Google Drive Project Schedule Monthly Project Manager Project Team Google Drive 2.32.4 Project Escalation Process The escalation process addresses those situations when an agreement cannot be reached between the Project Managers and one or more of its stakeholders in a timely manner. The Project Managers may enlist the assistance of its stakeholders in the resolution of an issue to verify the resolution represents the best interests of the project and its stakeholders. The first level in the escalation path would be to the sponsor. If the issue cannot be resolved at that level within the defined time period,the issue is escalated to the executive level. The project team should always strive to make decisions and address items at the lowest level possible; however,when a resolution cannot be reached,the item should be escalated so a decision is made before it impacts the project. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-30 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 2.32.4.1 Motorola Solutions Escalation Process If there are issues that cannot be resolved with the project team: 1. The first level in the Motorola Solutions escalation path would be to the Project Manager 2. If the issue cannot be resolved at that level within the defined time period,then the issue can be escalated to the Regional Resource/Program Manager 3. If the issue cannot be resolved at that level within the defined time period,then the issue can be escalated to the Regional Resource/Program Manager 4. If the issue cannot be resolved at that level within the defined time period,the issue may be escalated to the Vice-President of Software Enterprise System Integration 2.32.5 Risk Management Risk management is the systematic process of identifying,analyzing,and responding to project risks. It includes maximizing the probability and consequences of positive events,and minimizing the probability and consequences of adverse events to project objectives. 2.32.5.1 Risk Management Plan A risk is considered to be an uncertain event that has the potential to affect project delivery. The practice of risk management is intended to plan and prepare for those possibilities and identify new potential risks throughout the duration of the project. The process for flagging and managing risks is as follows: • Risk Identification-This will be done by reviewing project documentation and by conducting brainstorming sessions with the project team. During the planning phase,an initial evaluation of risks will occur by the project team, led by the Project Manager.A project team member can identify new risks at any point during the project. • Risk Response Planning-The risk index will be used to prioritize risks.The risks will be rated using the probability and impact as estimated and the risk trigger and owner will be identified for further monitoring of the risk. • Risk Monitoring& Control-The risk owner will be responsible for monitoring the risk through the project execution and will report the status during every project management meeting.Any updates to the probability or impact of the risks will be communicated to the Project Manager of the project. When a risk occurs during the project it will be considered an"issue"and be handled according to the agreed response plan. • Risk Reporting-The risk response plan will be reviewed and updated for change in probability/impact of the existing risks,new risks identified,and any risk that occurred with the status of the response in action.The risks will be reviewed regularly at project management meetings. • Change Requests& Lessons Learned-Any change to the project activities to mitigate a risk or workaround for an unidentified risk may generate change requests.These change requests will follow the procedures detailed in the Change Control section of this document.Any lessons learned will be documented in the lessons learned repository for the project. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Statement of Work 2-31 City of Boynton Beach,FL May 28,2020 2.32.6 Action Items An action item is defined as a question,problem,or condition that requires a follow up activity for resolution. If unsettled, an action item can become an issue,or depending upon the severity of the impact,a risk. Action Items Management Plan All action items will be documented in the project Action Item Register with the updated document being stored in the project repository. The procedures for handling an action item are as follows: Raising the Action Item • All project members are responsible for identifying action items. • The Project Manager designates the team member who will act as the"action item owner." • The owner is primarily responsible for entering the action item. • The owner will be responsible for determining the person(s)who is/are assigned to resolve the action item and for notifying the responsible person of the action item. • The owner is the primary point of contact responsible for action item tracking,resolution and closure. Evaluate/Prioritize Action Items • The Project Manager,with key stakeholders,objectively assesses the priority each action item will receive with respect to its impact on the project. • Consideration in determining priority(high,medium, or low)includes: — Assessing the consequences of a delayed response to an action item on quality,project cost, scope,technical success,and schedule. — Assessing the impact of an outstanding action item on the overall project—not just the discrete action item. — Identifying potential risks associated with the action item. — Determining possible response to resolve an outstanding action item. Monitor and Control The project team is responsible for monitoring and controlling action items weekly as follows: • Review action item log and assess existing action items that are not in a"Closed"status to determine if: — The priority has changed. — The due date needs to be changed; If the due date is past due it either needs to be extended out further, or an explanation needs to be added to the notes section providing a current update on the action item and when it is expected to be completed). — Ownership needs to be changed. — The action item status is"Completed"and can be"Closed". • Identify and assess new action items. I PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-32 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 Communication Communicate status of action items to team members and stakeholders. Escalation Once the Project Manager identifies that an action item due date has passed without resolution,the action item may become an issue,based on the priority and potential impact to the project. Closing the Action Item After it has been completed and communicated,it is the responsibility of the owner to close the action item. The Project Manager will audit to verify action items are resolved and closed. 2.32.7 Change Control Change Control is concerned with influencing the factors that create changes to verify that changes are agreed upon,determining that a change has occurred,and managing the actual changes when and as they occur. Changes to the project can impact a variety of areas including cost,scope,schedule,and quality. Changes to the project that impact one or more of these areas must be approved via the Change Order process outlined in the Agreement. A change request is used to identify a change in cost, schedule, scope,and/or quality relating to the project.The change request will specify what the change is and how it will affect cost, scope, schedule,and/or quality. There are times when the change may affect one without the others. All change requests must be approved or rejected by the sponsor or designee and will be documented in the project repository. 2.32.7.1 Change Request Procedure Motorola Solutions and the Customer will utilize the following change control process to manage changes during the life of the project. 1. A change request must be submitted via email to document the potential change-the email for the proposed change must be submitted to Motorola Solutions and the Customer's project managers who will in turn provide it to relevant parties for assessment. 2. All Change Orders will be logged and tracked-the Customer Project Manager will record the request in the change management log section of the project control register and will update the log throughout the process. 3. The change will be reviewed and,if acceptable to Motorola and the Customer,Motorola will submit to Customer an estimate of the impact to cost,schedule,scope, and quality. 4. Motorola will continue performing the services in accordance with the original agreement unless otherwise agreed upon by the Customer's Project Manager(work cannot commence on any new activities related to the change request until all parties agree in writing). 5. The Project Managers will adapt project plans to incorporate approved changes. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions Statement of Work 2-33 City of Boynton Beach,FL May 28,2020 2.32.7.2 Change Control Process Steps for the change control process are as follows: 1. Complete a write-up for the proposed change and submit copies to Motorola and Customer Project Manager(s)who will in turn provide to relevant parties for assessment. 2. Record the request in the change management log section of the project control register. 3. Investigate the impact of the proposed change(cost, schedule, scope)and evaluate the impact of not performing the change. 4. Prepare a response to the proposed change. 5. Retain the original in the project repository. 6. Motorola and Customer agree whether the change should be performed and obtain authorization sign-off of the change request. 7. The change document is created. If Change is not Accepted: • Motorola Project Manager will discuss and document the issue with the Customer Project Manager. • The proposed change can be modified and re-submitted, or withdrawn, if it is agreed to be non- essential(in this case,the reasons will be documented). If Change is Accepted: • Once the change request has been approved and signed by the authorized parties,work may begin. • Motorola Project Manager and the Customer Project Manager will adapt project plans to incorporate the approved change. • Both Motorola and the Customer must sign-off that a change has been completed. • The change control log will be updated. • The change control log will be supplied at the progress meetings and/or in status reports. 2.33 PROJECT CLOSURE Project Closure involves the steps to close the project and transition the PremierOne Cloud CAD from the delivery team to Technical Support. 2.34 DOCUMENTATION As part of project completion,Motorola Solutions will validate that the Customer has been provided with electronic copies of solution provisioning and interface configuration documentation,and other information as necessary to provide support to the Customer's use of the solution. • Standard user documentation • Configuration documentation • Interface Specification Documents PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 2-34 Statement of Work Motorola Solutions City of Boynton Beach,FL May 28,2020 All documentation is also archived with the Technical Support Organization along with customer information and access procedures to enable efficient response and resolution of any reported solution issues Motorola Deliverables-Documentation Access to electronic copies of: - Standard user documentation - Configuration documentation 2.35 TRANSITION TO SUPPORT The system will transition to the support phase of the Agreement per the terms and conditions of the Customer Support Agreement. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Statement of Work 2-35 City of Boynton Beach,FL May 28,2020 SECTION 3 TRAINING PLAN 3.1 COURSE LISTING The following matrix provides detailed information for the classes that have been proposed for the PremierOne Cloud Suite.The matrix includes the number of classes per course type,the maximum number of participants per class and the location of each of the classes. Additional class modules may be obtained by the Customer for an additional fee. Motorola Solutions offers these remote classes as well as Learning Management System("LMS") training. Computer-based LMS training is available on demand during the deployment process and for 30 days after live cut. Continued availability of the training module is based on the LMS training package included in the proposal. • LMS-P—students must complete LMS prerequisites before attending virtual classroom in-person training • LMS-C—these training classes are entirely conducted via LMS on demand with no virtual classroom training component • LMS-R—this training offers refresher components that can be taken on demand after the virtual classroom training is completed. • Remote—scheduled in-person training conducted with a remote instructor Table 4-1:Training Class List Course Module Maximum Number of Total Locatio Not To No. Classes Users n Exceed Attendees Included Trained (hours) Per Class per Class* PremierOne CAD Train-the- 12 1 12 LMS-P 32 Trainer Training Remote PremierOne Mobile Train-the- 12 1 12 Remote 8 Trainer Training Police PremierOne Mobile Train-the- 12 1 12 Remote 8 Trainer Training Fire(includes Handheld training) PremierOne Mobile User n/a n/a n/a LMS-C 8 Training PremierOne Records 6 1 6 LMS-P 24 Provisioning Training LMS-R PremierOne Records Train- 12 1 12 LMS-P 40 the-Trainer Training Remote • *Hours per class is for actual virtual classroom instruction and does not include any LMS prerequisite time. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions Training Plan 3-1 City of Boynton Beach, FL May 28,2020 3.2 TRAINING OVERVIEW Motorola considers training to be an extremely important aspect of the system installation and requires working closely with the Customer.Prior to the start of training,the Customer will designate a Customer Training Representative.This individual must be familiar with the Customer's daily operations and must attend each Motorola educational course.Motorola trainers will rely on this representative to be the one point of contact for Motorola staff when policy and procedural questions arise,act as course facilitator,and act as the Customer's educational monitor.The Customer will also identify the personnel who will serve as trainers.These individuals must participate in all the Train- the-Trainer courses.In addition to the skills described below,the Customer's trainers must have prior experience as a classroom instructor and a thorough understanding of the Customer's operations. Other courses will require participants from different areas of the Customer's operations as shown in the individual course descriptions,detailed in Motorola training course descriptions. 3.2.1 System Administrator System Administrator tasks and skills are included here for reference only.Motorola has not included System Administration training in this proposal. 3.2.2 Training Facilities and Schedules The Customer shall provide facilities for training courses,which are alcohol and smoke-free.Both the classroom and workshop classes will require a large screen for viewing the virtual classroom, microphones and speakers,a white-board for in person instructor's use and shall accommodate student note taking.The workshop format also requires multi-monitor student workstations. Students and instructors will dedicate class time to training and will not be subject to interruptions.Unless remote,at least two days prior to each training course,the instructor shall have access to the training facility and all workstations for setup and workstation configuration.All training will be held at the Customer's site with a remote instructor;the instructor shall notify the Customer in advance of any teaching aids such as chalkboards or overhead projectors which will be required in the facility. Motorola and the Customer shall mutually agree to training schedules to accommodate the Customer's shift operations and other site-specific requirements.Evening courses will end by 11:00 p.m. 3.2.3 Training Methods and Procedures Motorola offers three types of training classes: • Administrative workshops;focused on providing specialized users with in-depth knowledge on the features,operational,and administrative functions of the system. • Train-the-Trainer; instructor-led virtual classroom training that provides key individuals with extensive hands-on use of the system utilizing true-to-life incident scenarios so they can develop and provide training to new users. • End User Training;Instructor-led virtual classroom training that provides users with instruction on subject matter relevant to their respective role in using and or supporting the PremierOne System. In addition to facilitated discussion,End User training consist workshop elements where needed,to provide hands on demonstration of the material being presented. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 3-2 Training Plan Motorola Solutions City of Boynton Beach,FL May 28,2020 Students must have a typing proficiency of 25 wpm,knowledge of PCs and Microsoft Windows,and have completed course prerequisites as listed in the course descriptions. Designated Motorola Application Specialists will provide application instruction using several techniques and materials. • Instructor Lesson Plan:The instructor's tool for planning the detailed course content on a module-by-module basis. • Training Course Agenda: The student handout that outlines the course sequence of events including duration,and course modules. • Training Course Objectives: The instructor's predefined course objectives. These are provided for Train-the-Trainer classes only. • Evaluations:On the final day of a training class,the students will be asked to complete an Instructor Evaluation form. They are optional forms and anonymity is acceptable. • Certificates of Attendance: Students completing the Train-the-Trainer class will receive Certificates of Attendance. • Attendance Rosters: Customers will provide to the Motorola instructor a roster listing the names of training participants ten(10)days prior to the start of the course. Instructors will complete Attendance Rosters of actual participants for each day of training. • Motorola PremierOne User Documentation: An electronic copy of the applicable Motorola Reference Manuals and documentation will be provided prior to training.The Customer is responsible for duplicating and delivering manuals to participating students prior to class commencement. 3.2.4 Session Attendance Motorola is committed to providing a quality training experience and desires that the Customer receives the maximum benefit from each training session.Each training session has been sized to provide the optimal training environment that meets the needs of the students in relation to the complexity of the material being presented. Given the nature of the material being presented and the intensity of the training,it is imperative that maximum course numbers not be exceeded. In the event the number of students in attendance exceeds the published maximum number of students and the list of participants identified on the training roster,Motorola will take corrective action,ensuring the integrity of the session is maintained and the student's ability to learn is protected.Motorola corrective action may include: • Delaying the start of training until the number of students in attendance is in line with the maximum number of students allowed for the session. • Splitting the class into multiple sessions. In such a case,the Customer will be charged for multiple occurrences of the class plus additional expenses, including travel related expenses, incurred by Motorola. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions Training Plan 3-3 City of Boynton Beach,FL May 28,2020 3.3 COURSE DESCRIPTIONS The following tables provide detailed descriptions of training courses that will be provided as part of the system at the location indicated. Table 4-3: PremierOne CAD Provisioning Workshop Goal: Provide detailed instruction on Computer Aided Dispatch (CAD) provisioning data files. Course Materials: - PremierOne CAD/Mobile Provisioning Guide - Course Outline Location: Remote/Customer Classroom Duration: Up to 24 hours over three consecutive business days Participants: Those responsible for making the decisions on configuration options. Class Size: Maximum of six(6) students Prerequisite: - Knowledge of current CAD application and configuration and agency SOPs. - Microsoft and Esri •roficienc as defined in the Prere•uisites Section. Instructor: Motorola Application Specialist Environment - One (1)workstation for each participant Setup: - Instructor's workstation(s) - Projector - White board (if possible) - Microsoft Excel should be installed on at least one trainin. workstation NOTE: Allow one week from the end of provisioning training and the beginning of train the trainer for customer to complete provisioning changes and updates. Motorola Staff - One (1) day of preparation Days: - Three (3) days training PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 3-4 Training Plan Motorola Solutions l© I City of Boynton Beach,FL May 28,2020 Table 4-4: PremierOne CAD Train-the-Trainer Goal: Provide selected personnel with sufficient knowledge to support a comprehensive end user training program. Course Materials: - CAD User Guide - Course Outline Location: Remote/Customer Classroom Duration: Up to 40 hours over five consecutive business days Participants: Instructors who are responsible for the in house training of employees and for ongoing user training. Class Size: Maximum of twelve (12) students Prerequisite: Knowledge of current CAD application and customer operations. Instructor: Motorola Application Specialist Environment - A workstation for each participant with network connection Setup: - Instructor's workstation(s) with network connection - Projector - White board if .ossible NOTE: Allow two weeks from the end of train-the-trainer to the beginning of end user training to allow customer to build site-specific documentation and outline for end user classes. The Motorola Business Analyst will be available for remote consultation in producing documentation and outline. Motorola Staff - One (1) day of preparation Days: - Five (5) days training Table 4-5: PremierOne Mobile Train-the-Trainer Goal: Provide selected personnel with sufficient knowledge to support a comprehensive end user training program. Course Materials: - Mobile User Guide - Course Outline Location: Remote/Customer's facility Duration: Up to 8 hours in a single business day Participants: Instructors who are responsible for the in house training of employees and for ongoing user training. Class Size: Maximum of twelve (12) students Prerequisite: Knowledge of current Mobile application and customer operations. Instructor: Motorola Application Specialist Environment - A workstation for each participant with network connection Setup: - Instructor's workstation(s)with network connection - Projector - White board if .ossible Motorola Staff - One (1) day of preparation Days - One (1) day of training PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Training Plan 3-5 I City of Boynton Beach,FL May 28,2020 Table 4-6: PremierOne Records Provisioning Goal: Provide selected personnel with sufficient knowledge to configure PremierOne Records to meet the agency's needs, including security, agency code tables, personnel, and other administrator items Course Materials: - PremierOne Records Provisioning Guide - Course Outline Location: Remote/Customer's facility Duration: 24 hours Participants: Administrators who are responsible for configuring agency information Class Size: Maximum of six students Prerequisite: Knowledge of current business practices Instructor: Motorola Application Specialist Environment - A workstation for each participant with network connection Setup: - Instructor's workstation(s) with network connection - Projector - White board if .ossible Table 4-7: PremierOne Records Train-the-Trainer Goal: Provide selected personnel with sufficient knowledge to support a comprehensive end user training program. Course Materials: - PremierOne Users Guide - Course Outline Location: Remote/Customer's facility Duration: Up to 40 hours over five consecutive business days Participants: Instructors who are responsible for the in house training of employees and for ongoing user training. Class Size: Maximum of 12 students Prerequisite: Knowledge of current FBR application and customer operations. Instructor: Motorola Application Specialist Environment - A workstation for each participant with network connection Setup: - Instructor's workstation(s) with network connection - Projector - White board if .ossible NOTE: Allow two weeks from the end of train-the-trainer to the beginning of end user training to allow customer to build site-specific documentation and outline for end user classes. The Motorola Business Analyst will be available for remote consultation in producing documentation and outline. Motorola Staff - One day of preparation Days: - Five days training PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 3-6 Training Plan Motorola Solutions I City of Boynton Beach, FL May 28,2020 Table 4-8: PremierOne Reporting Training Goal: Provide selected personnel with knowledge on how to create ad hoc reports against the PremierOne DHStoreAnalysis using Microsoft's SQL Server Reporting Service (SSRS) software. Also provides training on the use of Visual Studio 2008 software to generate module reports within PremierOne Records. Course Materials: - SSRS Training Guide - Course Outline Location: Remote/Customer's facility Duration: Up to 24 hours over three consecutive business days Participants: Personnel who will create ad hoc reports Class Size: Maximum of six(6) students Prerequisite: - Some knowledge of creating ad hoc reports - A full version of Visual Studio 2008 should be installed that includes Visual C#templates. - Records TTT or End User Training courses have already been conducted - Data pre-exist in the Reporting Data Warehouse(data is typically propagated during the TTT course) - Class participants must have some knowledge/experience of creating "on demand" reports. - Class participants should have experience working with relational database structures and writin• and understandin• transact SQL code. Instructor: Motorola SSRS and Reports specialist Environment - Microsoft SQL Server Reporting Services is installed, configured, and Setup: working - A workstation for each participant with network connection to the PremierOne Records Reports Data Warehouse - Instructor's workstation(s)with network connection - Projector - White board if •ossible PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Training Plan 3-7 City of Boynton Beach,FL May 28,2020 SECTION 4 PREMIERONE GIS REQUIREMENTS 4.1 OVERVIEW This document contains information regarding Motorola PremierOne GIS data requirements. A Geographic Information System(GIS) is a system used to collect,manage,analyze,and display geographic data. This document is intended for use by personnel who are responsible for administering the GIS components of the PremierOne suite. System administration requires an understanding of both current agency system administration rules and procedures and how PremierOne functions. For more information about specific applications, see the PremierOne CAD User Guide, the PremierOne Mobile User Guide, and the PremierOne Provisioning Guide. These documents will be provided post contract. 4.2 PREMIERONE SERVICES GEODATABASE A"Geodatabase"is the common data storage and management framework for ArcGIS.Among other things, it provides the ability to define table columns that use a spatial,or geometric, data type. Database tables used to implement the Geodatabase are stored in an underlying RDBMS, such as Microsoft SQL Server. Geodatabase tables that contain a spatial data type are called"Feature Classes". Feature Classes with the same spatial reference can be logically grouped within a"folder"- like entity called a"Feature Dataset".The PremierOne Data Import Tools import the customer' GIS data into an SQL Server environment. The schema of the PremierOne Geodatabase has been designed to provide optimal performance of the GIS services required by PremierOne. 4.3 GIS DATA REQUIREMENTS AND RECOMMENDATIONS The data recommendations provided by Motorola are to ensure appropriate functionality of the Customer's data within the Motorola System. The state and quality of GIS data used can directly affect ease of implementation of the Motorola System,ability to perform address validation,response determination and on-going operations related to the Motorola System. This document will describe the data values that must be available in any feature class that will be imported into PremierOne. The names of the source feature classes and their fields do not need to follow any standard.The data import tools will prompt the user to specify the source field name associated with a logical value, such as"street name"or"city". There are two categories of GIS data utilized by PremierOne: • Services data—Data imported from the customer's GIS source for access by PremierOne's application services. This data is in a schema that is optimized for PremierOne's address verification,geocoding,routing,and jurisdiction determination services. Because this data is in a specialized schema, it is not intended to be displayed on a map for visualization by dispatch or mobile users. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions PremierOne GIS Requirements 4-1 City of Boynton Beach,FL May 28,2020 • Map data—Data that is displayed as geographic features on a map. As such,a map data source must contain a spatial attribute. Map data sources are copied into the PremierOne database using a customer-defined schema and are used as data sources for layers in a map document(.mxd). In addition to the spatial attribute,map data sources typically contain text/numeric attributes,such as feature names and other information of operational value. It is expected that PremierOne customers already maintain GIS data in ArcGIS. A customer's GIS data may represent data that is used for a variety of municipal purposes such as growth planning, zoning,utilities,public safety,et cetera. 4.4 GIS DATA SUPPORTED BY PREMIERONE SERVICES The following GIS feature types that can be utilized by PremierOne are: • Street Centerlines • Address Points • Common Places • Response Boundaries • Reporting District Boundaries • Contractor Boundaries • Map Book Page Boundaries • Premise Hazard Areas The following is a high level description of the required data used for PremierOne and the optional data that is not required but may be included by the customer.An in depth discussion of data structure and formats is covered during the Customer Kickoff meeting. 4.4.1 Street Centerline The Street Centerline data source must contain at a minimum the following data(Table 4-1): Table 4-1:Street Centerline Minimum Data Field Required Data Type Description Left Low House Yes String(25) Field contains the starting house number on the left side of the street. A house number may be numeric or in a supported alphanumeric or hyphenated format Left High House Yes String(25) Field contains the ending house number on the left side of the street. A house number may be numeric or in a supported alphanumeric or hyphenated format Right Low House Yes String(25) Field contains the starting house number on the right side of the street. A house number may be numeric or in a supported alphanumeric or hyphenated format Right High Yes String(25) Field contains the ending house number on the right House side of the street. A house number may be numeric or in a supported alphanumeric or hyphenated format Street Name Part Yes String(100) A list, in order, of the fields in the source Feature Fields Class that make up the street name. This may include parsed fields containing the prefixes, suffixes, and name or the street name may be stored entirely in a single concatenated field. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-2 PremierOne GIS Requirements Motorola Solutions City of Boynton Beach,FL May 28,2020 Field Required Data Type Description Left City Yes String(150) City Name—Field can represent jurisdictional city or city code. Right City Yes String(150) City Name—Field can represent jurisdictional city or city code. Left Postal City No String(150) Postal City Name— Used within PremierOne Records Right Postal City No String(150) Postal City Name— Used within PremierOne Records Left Zip Code Yes String(20) Postal Zip Code Required for PremierOne Records Right Zip Code Yes String(20) Postal Zip Code Required for PremierOne Records Cost(Time) Yes Double There must be a field in the source street centerline feature class that represents the average time required to traverse the segment. There may be separate values for the left and right side of the street segment if necessary. A formula to determine the travel cost: Minutes: (length of segment in feet x .0114)/speed (mph) or Seconds: (length of segment in feet x .682)/speed" (mph) `Speed Limit is a required field used to calculate Cost. State Yes String(50) The State/Province in which the street exists. Required for PremierOne Records The following table(Table 4-2)exhibits the additional data fields that are not required but may be used with PremierOne: Table 4-2.Additional Data Fields Field Required Data Type Description Left Subdivision No String(150) The name associated with a small area (neighborhood, business park, etc)within a city on the left side of the street. Right Subdivision No String(150) The name associated with a small area (neighborhood, business park, etc)within a city on the right side of the street. Description No String(100) The field in the source Feature Class containing a free-text description of the street segment. This can be used to differentiate street segment features with similar names and address ranges. Low Cross Street No String(100) PremierOne automatically generates the cross streets Override based on the street centerline file during the import process. If a different low cross street is desired it must be entered in this field to override the automatic assignment. High Cross No String(100) PremierOne automatically generates the cross streets Street Override based on the street centerline file during the import process. If a different high cross street is desired it must be entered in this field to override the automatic assignment. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PremierOne GIS Requirements 4-3 City of Boynton Beach,FL May 28,2020 • Field Required Data Type Description Cross Street No String(2) Denotes which cross street fields need to be protected Bypass Field —L represents the Low Cross Street Name, H represents the High Cross Street name, and LH represents both the Low and High Cross Street names. Routing Fields From Elevation No Long Specifies the `elevation' of a segment FROM node. Integer This field does not require actual elevation in terms of real-world measurements. The value is only used to determine whether a turn is allowed from one street to a street that intersects it in a 2-dimensional space. ToElevation No Long Specifies the 'elevation' of a segment TO node. This Integer field does not require actual elevation in terms of real- world measurements. The value is only used to determine whether a turn is allowed from one street to a street that intersects it in a 2-dimensional space. OneWay No Double Specifies the allowed traffic flow on a street segment with respect to the FROM and TO nodes. Valid Values are: FT that specifies the traffic may only flow in the direction from the FROM node to the TO node. TF which specifies the traffic may only travel from the TO node to the FROM node. NT which specifies that traffic does not flow on the segment. NULL or any other designation defines that traffic may flow in either direction (FROM node to TO node, TO node to FROM node) 4.4.2 Street Name Alias Table Street Name Aliases are maintained in a separate table. The GIS BA provides a blank Street Name Alias table to the customer. The schema definition for this table is exhibited in the table below(Table 4-3): Table 4-3.Street Name Aliases Schema Definitions Field Data Type Description GRID String (8) Alpha"grid" part—required for alphanumeric house numbers LOW_HOUSE Long integer The low house numbers for which the alias should be applied. If the alias should be applied to the entire range of the street, simply use 1-999,999,999. HIGH_HOUSE Long integer The high house numbers for which the alias should be applied. If the alias should be applied to the entire range of the street, simply use 1-999,999,999. REAL_PRE_DIR String (4) Prefix Direction of"real" street name REAL_PRE_TYPE String (8) Prefix Street Type of"real" street name. REAL_STREET_NAME String (76) "Real" street name PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-4 PremierOne GIS Requirements Motorola Solutions Q City of Boynton Beach,FL May 28,2020 Field Data Type Description REAL_SUF_TYPE String (8) Street suffix type of"real"street name REAL_SUF_DIR String (4) Street suffix direction of"real" street name ALIAS_PRE_DIR String (4) Prefix direction of"alias"street name ALIAS_PRE_TYPE String (8) Prefix street type of"alias" street name ALIAS_STREET_NAME String (76) "Alias"street name ALIAS_SUF_TYPE String (8) Street type of"alias"street name ALIAS_SUF_DIR String Suffix direction of"alias" street name CITY String (150) Name of the city in which the street belongs. Aliases will only be applied to street segments where the street name parts and the city name match exactly 4.4.3 Street Name Standardization Exceptions Table The Street Name Standardization Exception table is used to assure that street names that match a predefined directional name are parsed correctly when loaded into the PremierOne data schema. For instance,a street name of W ST would be interpreted as a prefix of W and street name of ST when loaded into the PremierOne data schema. • Example of predefined directionals are: S,N,W,E,NW,NE,SW, SE,etc. Street Name Standardization Exceptions are maintained in a separate table.The GIS BA provides a blank Street Name Standardization Exceptions table(Table 4-4)to the customer. The schema definition for this table is: Table 4-4.Street Name Standardization Exceptions Field Data Type Description FULL_STREET String(100) The entire street name with prefixes and suffixes. PRE_DIR String(4) Prefix Direction. PRE_TYPE String(8) Prefix Street Type STREET_NAME String(76) Street Name. SUF_TYPE String(8) Street Type. SUF_DIR String(4) Suffix Direction 4.4.4 Location Point Layer Requirements There are two Location Point layers that can be used with PremierOne—Address Points and Common Place Points. 4.4.4.1 Address Point Feature Address Points are optional,however if they are used it is Motorola's recommendation that they are used sparingly and only for those locations where house numbers do not follow standard addressing rules(i.e. odd/even addresses on the same side of the street,etc)or where they would provide better geocoding accuracy than interpolating a location using a street centerline feature. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PremierOne GIS Requirements 4-5 City of Boynton Beach, FL May 28,2020 NOTE: the street naming conventions for the address points must match the street naming conventions on the street centerline file and both the city and zip code must match the street centerline data. The source feature class containing Address Points must contain the following information(Table 4-5): Table 4-5.Address Points Required Information Description Required Data Type Description Address Yes String(100) The main street address (including house number) of the location, not including apartment or building numbers if applicable. The values may exist in the source feature class as a single field, or parsed into two or more separate fields. City Yes String(150) City Name—Field can represent jurisdictional city or city code. Data in this field must match the CITY data in the Street Centerline and the Common Place feature classes Postal City No String(150) Postal City Name— Used within PremierOne Records Zip Code Yes String(20) Zip (Postal Code) in any format. Required for PremierOne Records State Yes String(50) Name of State, Province, etc. Required for PremierOne Records The following are additional data fields that are not required but may be used with PremierOne(Table 4-6): Table 4-6.Additional Non-Required Data Fields Description Required Data Type Description SUBHOUSE No String(18) Used to store supplemental address information, such as a unit, space, or suite number(if applicable). BUILDING No String(20) Used to store building name or number(if applicable) Subdivision No String(150) A well-known name associated with a small area (neighborhood, business park, etc)within a city. Description No String(256) A description can be helpful in situations where locations need to be distinguished from each other, such as in a case where a particular street intersects another street in two distinct places. Floor No String(20) Alphanumeric or numeric (supported in v4.4 or higher) 4.4.4.2 Common Place Point Feature It is Motorola's recommendation to use Common Place points for locations commonly referenced by a name instead of an address(i.e. Government Buildings, Churches,Grocery Stores, Malls,Retail Stores,etc.).These types of common places have valid addresses but are not often referenced by the caller using the address. In the chart below the Address field is noted as Required=No however, if there is a known address it should be included with the record for address validation purposes. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-6 PremierOne GIS Requirements Motorola Solutions Q City of Boynton Beach, FL May 28,2020 There are common places that do not have a valid address. This would include locations that are known by a specific name such as mile markers. Other types are locations that are well known in the community similar to locations like 4 corners,the bronze statue,the Towers,etc.,where the address field would be blank. NOTE: the naming conventions for the street names in the address field must match the naming conventions on the street centerline file, and both the city and zip code must match the street centerline data. The source feature class containing Common Places must contain the following information(Table 4-7): Table 4-7.Common Places Required Information Description Required Data Type Description Place Name Yes String(100) The name used to refer to the location. • Address No* String(100) The main street address (including house number) of the location, not including apartment or building numbers if applicable. The values may exist in the source feature class as a single field, or parsed into two or more separate fields. `it is recommended that if the location has a valid address that it be included with the record. City Yes String(150) The name of the city for which the address point belongs. Postal City No String(150) Postal City Name— Used within PremierOne Records Zip Code No String(20) Zip (Postal Code) in any format. State No String(50) Name of State, Province, etc. The following are additional data fields that are not required but may be used with PremierOne(Table 4-8): Table 4-8. Non-Required Data Fields Description Required Data Type Description Place Type No String(25) A user-defined category for which the location belongs (i.e. SCHOOL, BUSINESS, POLICE STATION, etc) Subhouse No String(18) Used to store supplemental address information, such as a unit, space, or suite number(if applicable). Floor No String(20) Alphanumeric or numeric(supported in v4.4 or higher) Building No String(20) Used to store building name or number(if applicable). If the location represents a store in a mall, the BUILDING value could be used to store the name of the mall. This allows for alternate search methods by Place Name or Building Name. Subdivision No String(150) A well-known name associated with a small area (neighborhood, business park, etc)within a city. Description No String(256) A description can be helpful in situations where locations need to be distinguished from each other, such as in a case where a particular street intersects another street in two distinct places. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PremierOne GIS Requirements 4-7 City of Boynton Beach,FL May 28,2020 Description Required Data Type Description Place Name No String(100) One or more fields containing place name aliases can Alias be defined. 4.4.4.3 Common Place Alias Table Common place aliases may reside in the common place feature class or they may be maintained in a separate table. Maintaining alias names in the common place feature class requires one column per alias(i.e.a common place with 3 alias names would require 3 alias fields,a common place with 5 alias names would require 5 alias fields,etc.).There is no limit to the number of aliases per record. Common place alias names may be maintained in the Common Place Alias table(Table 4-9). The GIS BA provides a blank Common Place Alias table to the customer. The schema definition for this table is: Table 4-9.Common Place Alias Table Field Data Type Description ALIAS_PLACE_NAME Text(100) Alias common place name REAL_PLACE_NAME Text(100) "Real"common place name REAL_PLACE_ADDRESS Text(100) "Real"common place address. REAL_PLACE_CITY Text(150) "Real"common place city identifier 4.4.5 Response Boundaries Response Boundaries are represented by closed shape polygons in the GIS data. The purpose of creating boundaries,for use in CAD, is to recommend the streets,intersections,and common places to the boundaries they fall within.The polygons will represent the smallest named geographic area used to determine agency and beat-assigned resource responsible for responding to incidents.The boundary layers are user-defined and may include law beats(for agencies requiring law dispatch),fire zones(for agencies requiring fire dispatch),EMS zones(for agencies requiring emergency medical dispatch, etc. The source feature class(es)containing Response Boundaries must contain the following information (Table 4-10): Table 4-10.Response Boundaries Required Information Column Required Data Type Description Name Yes String(100) The name of the boundary(beat), such as"BEAT 100", F10, "STATION 5", or"WEST SUBURBS" Agency Yes String(25) The PremierOne Agency ID corresponding to the agency responsible for responding to incidents created within this boundary Floor No String(20) Alphanumeric or numeric(supported in v4.5 or higher) I PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-8 PremierOne GIS Requirements Motorola Solutions City of Boynton Beach,FL May 28,2020 4.4.6 Reporting District Boundaries Reporting District Boundaries are features that are represented geometrically by a polygon(area) which represent the geographic areas used for reporting. Each reporting district boundary feature is specific to a single agency. Motorola Solutions recommends that all reporting district boundaries for a particular agency type(i.e.Law,Fire, Medical,et cetera)be maintained in a single GIS data source. The source feature class(es)containing Reporting District Boundaries must contain the following information(Table 4-11): Table 4-11. Reporting District Boundaries Required Information Column Required Data Type Description Name Yes String(50) The name of the boundary, such as"A100", NW14, 362, etc... Agency Yes String(25) The PremierOne Agency ID corresponding to the agency associated with the reporting district. Floor No String(20) Alphanumeric or numeric(supported in v4.5 or higher) 4.4.7 Contractor Boundaries Contractor Boundaries are features represented geometrically by a polygon(area). These features represent the geographic areas used to define Contractor rotations. Each Contractor boundary feature is specific to a single agency.Motorola recommends that all Contractor boundaries for a particular contractor type(i.e.Tow,Taxi,Board Up,etc)be maintained in a single GIS data source per agency type. Using Contractor Boundaries is optional. The source feature class(es)containing Contractor Boundaries must contain the following information (Table 4-12): Table 4-12.Contractor Boundaries Required Information Column Required Data Type Description Name Yes String(25) The name of the boundary, such as"BEAT 100", "STATION 5", or"WEST SUBURBS" Agency Yes String(20) The Agency ID corresponding to the agency responsible for responding to incidents create within this boundary 4.4.8 Map Book Features Map Book Page Boundaries are features that are represented geometrically by a polygon(area)which represent the geographic areas defined in a paper map book.Typically,these polygons are square or rectangular depending on the pages of the physical map book. Map Book boundaries are not specific to an agency or agency type. The source feature class containing Map Book Boundaries may contain the following information (Table 4-13): Table 4-13.Map Book Boundaries Required Information PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PremierOne GIS Requirements 4-9 City of Boynton Beach,FL May 28,2020 Field Required Data Type Description Book Name Yes String(25) The name of the map book Page Number No String(8) Grid Reference Yes String(8) The grid name specific to the page(for example, "Al"). 4.4.9 Premise Hazard Areas Premise Hazard Areas are features that are represented geometrically by a polygon(area)which represent geographic areas associated with specific premise/hazard information.The purpose of the Premise Hazard area(s)is to provide the ability to assign the same premise hazard information(i.e. gate code,etc.)to multiple addresses within a polygon area instead of provisioning each address within that area manually on CAD. Premise Hazard areas are not specific to an agency. A premise hazard boundary data source requires the following attributes: • Premise Hazard Area Layer Name—Unlike the other Data Import Tools,the Premise Hazard Area Import tool does not accept a geodatabase feature class as the input source. Rather, it accepts a layer file which can be exported from a layer item in ArcMap. By using a layer file,the color and transparency properties configured for the map layer can be imported along with the data,allowing the layer display properties to be carried over when the premise hazard areas are displayed on the PremierOne Client maps. • Area Name—Field containing a short name associated with the Premise Hazard Area. PremierOne also supports an attribute for a Description. This can be used to associate a longer description to describe the premise hazard area than the Area Name value supports. 4.4.10 Map Display The PremierOne map display uses ArcMap documents(*.mxd files). The ArcMap document should contain all layers used for the PremierOne data upload and may include additional layers not required for dispatching(i.e. parks, fire hydrants,water,railroads,etc).The data for the Map Display is not required for the initial data upload and will be reviewed during the PremierOne Import Tool training class. Map Layer Hyperlink Field A hyperlink field is supported in v4.5 within the Universal Map. Hyperlinks can be stored within any map layer data source in column that is named"hyperlink".For ease of maintenance it is most convenient to create a new point geometry layer specific for maintaining hyperlinks. Field Required Data Type Description Hyperlink No String Internet URL, File path (files must exist in listed path on each workstation) This field can support one hyperlink per feature. 4.4.11 2D Indoor Map Requirements Universal Map supports 2D indoor map layers to display interior features of buildings such as schools,shopping centers,hospitals,or other buildings that have GIS indoor floor plans. If the required layers are added and correctly attributed, it can also be used to search for features by name. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-10 PremierOne GIS Requirements Motorola Solutions City of Boynton Beach,FL May 28,2020 For instance,a building footprint layer can be searched by name and used as a reference point for assisting in locating a wireless caller. Each layer/table must be named exactly as listed below and within each layer there are required fields which also must be named exactly as listed below(case-sensitivity is enforced).The required layers, tables,and fields must be present and populated for the software to function at a base level(e.g. utilizing the floor picker in Universal Map to display rooms on different floors,accessing preplan attachments,etc.). Each of the layers referenced below should contain all floors of all buildings in one layer, specific to the feature type(Polygon, Line,and Point). The software is designed to only display the features on each floor via the floor picker. After all layers/tables are built with the required fields and named as required,a Mobile Map Package (mmpk)or ArcGIS Server Map Service containing these layers/tables is required. The mmpk/map service must be built from a file geodatabase,personal geodatabase,or shapefile in the latest version of ArcPro. If using a Mobile Map package,the indoor mapping layers/tables should be included in the same package as the rest of your base/operational layers. Indoor Mapping data is only available when zoomed into the map at a scale below 1:1000. Indoor Mapping layers/tables are not displayed in the Maps panel and cannot be manually displayed/hidden via the Legend(Table of Contents). The attribute priorities are as follows: • REQUIRED—This attribute must be present in the data and cannot contain NULL values. • OPTIONAL—This attribute must be present in the data and may contain NULL values. • RECOMMENDED—This attribute need not be present,but is recommended for use in creating Symbology and/or Labeling on the layer.Any other attribute not explicitly documented can also be added to any table/layer for any other purpose. Required Table Name: buildingPlan Table Description: Table containing Floor information for all buildings Priority Attribute Field Data Type Purpose REQUIRED buildingld Text(64 Every individual building must have a unique characters) buildingld value. This attribute is used to associate items across all of the Indoor Mapping layers/tables. The GIS Administrator is responsible for defining and maintaining building IDs.Any 64-character value can be used (such as a Parcel number, GUID, etc). REQUIRED floorLabel Text(10 The value to display in the Floor Picker. It is characters) recommended that these be short"elevator- style" labels. Like buildingld,floorLabel is used to associate items across all of the Indoor Mapping layers/tables. REQUIRED floorDescription Text(64 This value will be displayed when hovering over characters) a floor in the Floor Picker. This can be a longer description of the Floor(such as"Underground Parking Level 1"). PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions PremierOne GIS Requirements 4-11 City of Boynton Beach,FL May 28,2020 Required Table Name: buildingPlan Table Description: Table containing Floor information for all buildings Priority Attribute Field Data Type Purpose REQUIRED relativeLevel Short Integer This value is used to determine how floors should be sorted in the Floor Picker. Floors are sorted by the relativeLevel values from highest (on top)to lowest (on bottom) in the Floor Picker. For example: relativeLevel floorLabel floorDescription ii 2 2 2nd Floor 1 G Ground Floor -1 B Basement i -2 P1 Underground Parking Level 1 Required Layer Name: buildingPoly Layer Description: Polygon layer representing the outline of interior/exterior walls and doors of a building. Priority Attribute Field Data Type Purpose REQUIRED buildingld Text(64 See description in buildingPlan. There may characters) be several buildingPoly features for any floor of any building. The buildingld and floorLabel values of each buildingPoly feature must exactly match the buildingld and floorLabel values of a specific row in the buildingPlan table. REQUIRED floorLabel Text(10 See description in buildingPlan. There may characters) be several buildingPoly features for any floor of any building. The buildingld and floorLabel values of each buildingPoly feature must exactly match the buildingld and floorLabel values of a specific row in the buildingPlan table. OPTIONAL isFootprint Text(1 By default, the map will not display any character) buildingPoly, buildingLine, or buildingPoint features until a building is selected and the Floor Picker is displayed. However, if there is no other means of displaying the "footprints" of buildings using another layer, putting a value of"Y" in the isFootprint attribute will cause the buildingPoly feature to be displayed prior to the building being selected. This gives the user an opportunity to see that indoor mapping data exists at this location so they can click on the building and display the Floor Picker. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-12 PremierOne GIS Requirements Motorola Solutions Q City of Boynton Beach,FL May 28,2020 Required Layer Name: buildingPoly Layer Description: Polygon layer representing the outline of interior/exterior walls and doors of a building. Priority Attribute Field Data Type Purpose RECOMMENDED type any This field can have any attribute name and any data type. This field can be helpful for creating symbology for buildingPoly features in the map if desired. RECOMMENDED label any This field can have any attribute name and any data type. This field can be helpful for displaying labels for buildingPoly features in the map if desired. Required Layer Name: buildingLine Layer Description: Line layer representing the outline of interior/exterior walls and doors of a building. Priority Attribute Field Data Type Purpose REQUIRED buildingld Text(64 See description in buildingPlan. There characters) may be several buildingLine features for any floor of any building. The buildingld and floorLabel values of each building Line feature must exactly match the buildingld and floorLabel values of a specific row in the buildingPlan table. REQUIRED floorLabel Text(10 See description in buildingPlan. There characters) may be several buildingLine features for any floor of any building. The buildingld and floorLabel values of each buildingLine feature must exactly match the buildingld and floorLabel values of a specific row in the buildingPlan table. RECOMMENDED type any This field can have any attribute name and any data type. This field can be helpful for creating symbology for buildingLine features in the map if desired. RECOMMENDED label any This field can have any attribute name and any data type. This field can be helpful for displaying labels for buildingLine features in the map if desired. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions PremierOne GIS Requirements 4-13 City of Boynton Beach,FL May 28,2020 Required Layer Name: buildingPoint Layer Description: Point layer representing the location of features such as stairs, restrooms, elevators, etc. within a building Priority Attribute Field Data Type Purpose REQUIRED buildingld Text(64 See description in buildingPlan. There characters) may be several buildingPoint features for any floor of any building. The buildingld and floorLabel values of each buildingPoint feature must exactly match the buildingld and floorLabel values of a specific row in the buildingPlan table. REQUIRED floorLabel Text (10 See description in buildingPlan. There characters) may be several buildingPoint features for any floor of any building. The buildingld and floorLabel values of each buildingPoint feature must exactly match the buildingld and floorLabel values of a specific row in the building Plan table. OPTIONAL extResrce Text(1024 A field containing links to external characters) resource documents such as images, floorplans, etc. See Section 2.0 for additional requirements. RECOMMENDED type any This field can have any attribute name and any data type. This field can be helpful for creating symbology for buildingPoint features in the map if desired. RECOMMENDED label any This field can have any attribute name and any data type. This field can be helpful for displaying labels for buildingPoint features in the map if desired. 4.4.12 Universal Map Local External Resource Link Requirements The following information provides details about the requirements needed for external resource links to function properly in Universal Map.External resource links need to be included in GIS data layers in the external resource link(extResrce)field and must match the file path exactly to where the files are located. External resource links must include the path to the file or URL. Local file and network file paths must be enclosed in double quotes. Avoid spaces in folder and file names(e.g.Use"MyFile"instead of"My File"). Following are samples of links that are supported that must be included in the map data layers' External Resource Links(extResrce)field: • URLs(e.g.http://www.vestapublicsafety.com) • Local file paths(e.g."C:\Path\To\File") • Local network file paths(e.g."\\NetworkShare\Path\To\MyFile") The extResrce field may contain 0-Many links.Each link must include a short description(contained within square brackets)followed by a resource location(contained within angled brackets). The following are examples of links that are supported and where those could be located.Proper links must be included in the map data layers' External Resource Links field: PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 4-14 PremierOne GIS Requirements Motorola Solutions City of Boynton Beach,FL May 28,2020 • Sample Internet Links — [Yahoo!] <http://www.yahoo.com> — [Click here to go to Google!] <http://www.google.com> • Sample File Links — [A Text File] <C:\My Documents\Path\To\File.txt> • Sample Multiple Links — [Click here to go to Google!] <http://www.google.com> [A Text File] <C:\My Documents\Path\To\File.txt> Examples of files that can be linked include: • PDF files • Text or Microsoft Word files • Image/Photo files(e.g. JPEG,PNG) • Website URLs Note that the Windows Operating system will determine which installed application a resource will be loaded in based on the file's extension(i.e."pdf', "jpg","txt"). If no application is registered in Windows for a specific resource's file extension,the resource will not load properly and Windows may prompt the user to specify which installed application should open the resource. Linked files should be stored on each workstation or a network location accessible by each workstation. Network rules and infrastructure must be in place for the workstation to reach the locations of the files or the URLs. Locations where these can be stored include: • Local hard drive • Local attached drive • Internal network shared drive • Internal network web server • External interne web server PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PremierOne GIS Requirements 4-15 City of Boynton Beach,FL May 28,2020 SECTION 5 Revised 06/18/20 PROPOSAL PRICING Motorola pricing is based on a complete system solution. The addition or deletion of any component(s)may subject the total system price to modifications. 5.1 PREMIERONE CLOUD CAD AND MOBILE WITH PREMIERONE CLOUD RECORDS PremierOne CAD,Mobile and Records Cloud Subscription Pricing Year 1 Year 2 Year 3 Year 4 Year 5 Five Year Total One-Time Fixed Total Costs $500,000 $500,000 PremierOne Cloud CAD Subscription Fees $103,532 $103,532 $103,532 $103,532 $103,532 $517,660 PremierOne Cloud Records&Records Mobile Subscription Fees $238,316 $238,316 $238,316 $238,316 $238,316 $1,191,580 PremierOne Cloud Mobile Subscription Fees $112,000 $112,000 $112,000 $112,000 $112,000 $560,000 Less Subscription Discount ($83,054) ($83,054) ($83,054) ($83,054) ($83,054) ($415,270) Subscription Fees Total $370,794 $370,794 $370,794 $370,794 $370,794 $1,853,970 Solution Total 5 Year Total $870,794 $370,794 $370,794 $370,794 $370,794 $2,353.970 Motorola Solutions PremierOne Cloud Fixed Cost Summary (Includes financing credits from previous project) PremierOne Cloud Solution One-Time Fixed Total Costs: $500,000.00 Original Spillman Flex Contract: $925,000.00 Less Motorola Solutions Credit: ($677,934.00) Spillman Flex Contract Balance: $247,066.00 Original Down Payment: $350,000.00 Original Lease Payment: $156,669.50 Total Cash Payments To Date: $506,669.50 Net Credit Due Boynton Beach: ($259,603.50) Total Fixed Cost Balance to Be Paid: $240,396.50 PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions Proposal Pricing 5-1 City of Boynton Beach,FL May 28,2020 SECTION 6 PREMIERONE DATA SHEETS The PremierOne CAD,Mobile and Records Data Sheets are on the following pages. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 6-2 PremierOne Data Sheets Motorola Solutions iliA.111.1, ,o 7-- . r _.- -.. MOTOROLA SOLUTIONS PORTFOLIO OVERVIEW ___-------___ __ Motorola Solutions has created the first and only mission critical ecosystem built for MISSION CRITICAL COMMUNICATION Public Safety& Enterprise. Its four platforms create the lifeline your safety and mission depend on. Our mission is to never stop CUSTOMERS ''` advancing that lifeline. CITIZENS VIDEO COMMAND SECURITY CENTER SOLUTIONS SOFTWARE ' MANAGED © MOTOROLA SOLUTIONS &SUPPORT SERVICES MISSION CRITICAL LAND MOBILE RADIO(LMR) COMMUNICATIONS • Mobile A Portable Two-Way Rad oc `T Handheld LTE devices • Vehicle LTE Modern =' • Radio Accessories (LEX171) • Telematics Tracking • Extended Miss — LIE / Bluetooth • Mics _ Broadband PTT • Holster Sensors 1 [7 • Voice over ITE • Vest Sensors / • Radio Applications • LMR over LYE • F rstNet • loCarRepeater COMMAND CENTER SOFTWARE • Community Engagement ^ •• Field Response&Repotting • Emergency Call Management / \ •• Records B Evidence Management W • Voicer Computer-Aided Dispatch 1( • Analysis B Investigation /�� • Real.Time Intelligence Operations 0—D • Jail&Inmate Management VIDEO SECURITY :::. SOLUTIONS -: • Body Worn Cameras • Video Analytics • In-Car Cameras ( ) • Smart City 02) y • License Plate Readers ` �� • Early Warning Systems • Security Cameras Lai • Reel-lime Crime Center1110„ — . , • Video Storage Compliant MAAI& SUPPORT SERVICES • Interop 8 Collaboration • Generators for Failover • Infrastructure ® • Maintenance / • Towers • Radio Repair J • Shelters • Cybersecurity ---2I M' MOTOROLA SOLUTIONS, Motorola , y_50 ,Street.Chicago,1100661 U.S.A.motorolesolutions.cem MOTOROLA. i:. OTOROLA''k': ONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings.LLC and are used under license All other trademarks are the property of their respective owners 02019 Motorola Solutions,Inc.All rights reserved.11-2019 WORK SAFER AS ONE, FROM THE END-TO-END PUBLIC SAFETY TECHNOLOGY SUITE CALL TO CASE CLOSURE Motorola Solutions'complete ecosystem of software,mission-critical t ((i), (I �) communications and video is designed for the mission-critical needs of ,-..CW 1 first responders and public safety agencies.With the ability to integrate FRONTLINE RESPONDER O /� these separate technologies,agencies can accelerate information sharing across workflows to operate more efficiently and gain deeper "" Mobile Apps& Radio,Body-Worn Camera, LTE LMR insights.View the diagram to the right to explore how Motorola 4 Field Reporting In-Car Camera and Smartphone Solutions'technology fits into each facet of public safety.-'' Incident Awareness Incident Management Post-Incident Resolution FINANCING AND FLEXIBLE PAYMENT OPTIONS EMERGENCY VOICE& REAL-TIME RECORDS& AVAILABLE COMMUNITY CALL COMPUTER INTELLIGENCE EVIDENCE ANALYSIS& JAIL&INMATE We understand that budget constraints can delay mission critical needs ENGAGEMENT MANAGEMENT AIDED DISPATCH OPERATIONS MANAGEMENT INVESTIGATIONS MANAGEMENT today.For this reason,Motorola Solutions offers a wide range of flexible low-interest financing options to work around your needs and `► your budget.Contact your account representative for more information. Al �I n g110A° ® rid Citizen 9-1-1 Call Taker Dispatcher Intelligence Analyst Records Specialist Crime Analyst Corrections Officer FOR MORE INFORMATION, Citizen Call-Routing Computer-Aided9 Situational Di ital Evidence Video and Data Jail and Inmate Contactour MooroSolutions tla SolutiAt Representative Engagement Tools Software, Dispatch Software, Intelligence Software, Management Analytics Management Y p and Crime-Tipping NG9-1-1 Emergency Dispatch Consoles, Video Analytics, Software, Software Solutions Software Cat Handling Mass Notification License Plate Records or visit us online at motorolasolutions.com. Software Solutions Recognition Software Management Software INFRASTRUCTURE SERVICES,DEVICE SERVICES,CYBERSECURITY THREE TIERS OF MANAGED AND SUPPORT SERVICES OFFERED ACROSS ENTIRE TECHNOLOGY PLATFORM 0 MOTOROLA SOLUTIONS 'OQ ',a ',, MOTOROLA SOLUTIONS DISPATCH THE ,...: . RIGHT RESOURCES PREMIEREONETM CAD SMART PUBLIC SAFETY SOLUTIONS First responders can be in danger at any moment of any day.Whatever the situation,public safety operations depend on immediate access to the best information available.Saving time and lives. PremierOne Computer Aided k • Dispatch(CAD)incident and " -�0\ C4/OJ., resource management system , 1,5 is transforming public safety - Information is and dispatch operations. transfered to It streamlines the capture, _ the CAD system correlation and real-time <.<'. distribution of mission critical "'p c�Q _P information for improved N� 0� ,.s' 4. ...,,,_ , Available dispatch decision making �.� " ,: ,N, resources are and increased responder „.. quickly identified awareness and safety. ,,,,,to.•i,ir.,a .,''.'� . • ai-.r lilt, -1 . First responders Care enroute to the �' 4°4{9 incident in a matter • "" • of seconds IDENTIFY AND SEND AVAILABLE RESOURCES When seconds count and information is flowing quickly,concentrate on the situation at hand—bring together voice,data and video information for a complete operational view—optimizing real-time decision making. IMPROVE INCIDENT OUTCOMES Ensure responders have better intelligence upfront—location history,live surveillance video,building plans,suspect photos and rap sheets—distributed at the same time units are dispatched. 0 MOTOROLA SOLUTIONS IP c'A' MAXIMIZE THE MINUTE 9, Handle calls faster,allocate resources more efficiently and coordinate seamlessly with other departments and agencies. Make every second ��ii .mss count with a PremierOneTM CAD system you can rely on. 0 o UNINTERRUPTED WORKFLOWS clips—to incidents,messages and alerts.Advanced "WHEN YOU'RE FOR EFFICENT OPERATIONS mapping and video capabilities take incident management TALKING to the next level by allowing you to view real-time video ABOUT AN Create a continuous workflow,enabling from the CAD map,delivering tactical information to the INCIDENT dispatchers to control the data entry process dispatcher's position based on incident location. WHERE instead of the process controlling them.The"work SOMEONE IS assist"area provides instant access to supplemental, INJURED OR IN dynamically generated information—such as addresses, ROBUST GIS INTELLIGENCE alerts,premise records and hazard validation—without ENHANCES RESPONSE HARM'S WAY, pop-ups that can disrupt workflow.Address verification LITERALLY occurs without a break in data entry,and dispatchers can Become an active part of your operationthat goes JUST FIVE OR decide what data to view and when to view it,maximizing beyond Geographic Information System(GIS) 10 SECONDS their control of the workflow. plotting points on a map.Accurately depict the location MAKES A BIG of callers,incidents and resources,which is critical to DIFFERENCE IN fast and successful responses.A location-based solution THE OUTCOME LEVERAGE THE POWER OF with GIS components developed using the Esri°ArcGIS FOR THAT MULTIMEDIA resources,PremierOne CAD provides centralized spatial VICTIM." Improve your decision-making by intelligently database services and a robust mapping client that allow correlating and delivering mission critical for faster back-up and response. Cmdr.David Wilson information from multiple sources in real time. Ventura Police Dispatchers can attach multimedia files—text messages, Department,CA mug shots,9-1-1 recordings,building pre-plans,video �� �Mt tla • MULTIPLE-INJURY ACCIDENT. SHOTS FIRED. WEATHER EMERGENCY. HIGH-RISE FIRE. TRAFFIC STOP. DISPATCH THE RIGHT RESOURCES IN A MATTER OF SECONDS 2 MOTOROLA SOLUTIONS •TRANSFORM THE WAY YOU RESPOND AND CONNECT The days of stand-alone CAD are over.So are the burdens of working with siloed environments,disparate applications and duplicate data entry,plus the dangers of having to shift focus from one system to another.Today you can work with a system that integrates key information from many sources:9-1-1,two-way radio systems,video cameras and mission critical data resources. INTEROPERABILITY AND COLLABORATION Your public safety response often requires multi-agency NEW LEVELS OF INTEGRATION, coordination with neighboring cities,counties,regional and EFFICIENCY AND SAFETY national resources.Whether in the communications center or deployed in a mobile command post,PremierOneTm CAD optimizes interoperability. Designed to streamline workflows,maximize awareness and Response teams benefit from enhanced information sharing and a improve decision making, PremierOne CAD integrates with: unified operational view of incidents that ensure a well-orchestrated and coordinated response. NG9-1-1 CALL CONTROL-simplify call handling by integrating FIRE AND EMS-SPECIFIC RECOMMENDATIONS call taking functionality,voice calls and citizen texts simultaneously. I'm MCC 7500 IP DISPATCH CONSOLE-provide commonly used When lives and property are in danger,dispatching the closest resources with the right equipment and training to do the job is critical.PremierOne r console functionality directly within the CAD user interface. CAD lets you customize responses that reflect your department's RESPONDER LOCATION-receive real-time information about operations and procedures.Flexible fire and EMS-specific the location and status of field personnel plotted on a map to recommendations and run cards are created using critical factors,such improve response time and officer safety. as skills,capabilities,time of day,apparatus,split vehicle attendance and alarm level,to ensure the right response is dispatched. COMMANDCENTRAL AWARE-select and view video feeds directly from your CAD map to enhance incident understanding, AGENCIES MOVE TO PREMIERONE monitor developing situations and improve outcomes. Serving 64 M RADIO MESSAGING-seamlessly exchange information with data-enabled radios;send/receive message,BOLOs,update status, 1 ,000+ citizens license plate checks and queries. 50+ agencies MOBILE/HANDHELD-share information seamlessly with CAD systems officers in the filed for accurate,informed response. NEW USERS COMING ONLINE EVERY MONTH 3 MOTOROLA SOLUTIONS "THE NEW SYSTEM HAS MADE OUR JOB SO MUCH EASIER BECAUSE THE INFORMATION IS RELIABLE,DETAILED AND EASILY DISTRIBUTED.EVERYONE IS MORE INFORMED AND AgitSITUATIONS CAN BE QUICKLY ADDRESSED." Tina Tomlin, 9-1-1 Communications Director,Bernalillo County,NM BUILT FOR TODAY. READY FOR TOMORROW COMMON PLATFORM Building a new command center is a team effort.Our service personnel A common platform ensures the ability to share consistent are the best in the industry. They are experienced in working with public and uniform information across PremierOne and third-party safety agencies. We work with your teams to identify your unique applications.Service Oriented Architecture(SOA►designed on workflows,records systems,data capture and any other unique Microsoft®.NET technology increases operational,reporting and requirements. Together we build out the system to your exacting administrative efficiencies across multiple applications and platforms. specifications. with load balancing and fault tolerance in mind. HIGHLY CONFIGURABLE -WORKS COMPREHENSIVE TRAINING AND SUPPORT THE WAY YOU DO As your system is implemented Motorola Solutions is committed to PremierOnelM,CJIS complaint CAD provides a modular helping you get the system up and running. It is a team effort,complete foundation that allows you to easily add more agencies, with comprehensive training and support. We work with your teams applications and capabilities as your needs evolve so you can to integrate your workflows and processes to minimize training optimize your platform investment by starting with what you need requirements. And we make sure that on day one your teams are ready now and adding to it over time to grow your system.From simple to respond with confidence. deployment packages for small agencies to complex multi-site, multi-position systems with unlimited positions we have the right system for your needs. WHEN LIVES ARE ON THE LINE,RELY ON THE SPEED OF INTUITION TO SIMPLIFY WORKFLOWS FOR EFFECTIVE INCIDENT MANAGEMENT—SO YOU CAN MAXIMIZE THE MINUTE. To learn how PremierOne CAD and PremierOne Smart Public Safety Solutions can help you save time,streamline information access and sharing across your operations,contact your Motorola Solutions representative or visit motorolasolutions.com/premieronecad Motorola Solutions Inc.1301 E.Algonquin Road,Schaumburg,Illinois 60196 U.S.A motorolasolutions.com/icc MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,LLC and are used under license. All other trademarks are the property of their respective owners.©2019 Motorola Solutions,Inc.All rights reserved. PREMIERONE CAD DATA SHEET 4 0 MOTOROLA SOLUTIONS ACCURATE INFORMEDiiii 1 RESPONSE PREMIERONETM MOBILE SMART PUBLIC SAFETY SOLUTIONS *....,,,i ., -,4 4 i, . 1 A A Decisions made and actions taken in the first few seconds determine the extent of injury, damage, and even loss of life.To respond quickly, confidently and safely,first responders need accurate situational awareness of the incident as it unfolds. \�E C,v IS THERE ONE OR MULTIPLE c.o �G SHOOTERS?IS THE RIOT CROWD <``' e 91111 DISPERSING OR GROWING?IS THE Gather critical informationation whenn !47: FIRE CONTAINED OR SPREADING? enroute to the scene .I I .' \s' �� PremierOne Mobile delivers critical multimedia . .,,,. `JA P information,optimized for the mobile environment. ,; tor.) ONQ D OSS It goes far beyond extending CAD data to the Text of potential ,.,,;^ ' , ` r t+ '' field—synthesizing all critical information into perpetrator is shared with - �� -'r , responding officer - '+,, actionable intelligence and delivering a single operational view of the situation at hand. EMS team receives a video of the scene to assess 7 „., 0 potential victims ENHANCE DECISION MAKING ACCESS CRITICAL DATA IN THE FIELD Eliminate guesswork assessing a situation—allowing first responders Timely information as the incident unfolds is critical to to make more confident decisions,develop a more effective plan of maximizing every minute on scene and ultimately controlling action and ensure better outcomes. and closing out an incident. PREMIERONE MOBILE DATA SHEET © MOTOROLA SOLUTIONS MAXIMIZE THE MINUTE SAVE TIME WITH SMARTER ,., RESPONSES . , s r -,` 1 Every day,first responders have to make life _ ► and death decisions in a matter of seconds.They V �- ' . , / f need the best information available,and they need it ,\ „- immediately.The more they know about the situation, the better their decisions will be. They need to maximize ~ ' . every minute in the field to help keep citizens safe. Whether saving precious seconds with high-priority -, - notifications that are received before incidents are dispatched,getting real-time alerts that notify \, is\ users of situational changes or accessing critical multimedia information like live video,photos, . *, voice recordings and floor plans,PremierOneTM Mobile quickly turns information into action.With SINGLE-TOUCH ACCESS real-time situational intelligence,first responders can feel confident in their decisions because they have instant Information overload can be just as dangerous as not enough information.Simplify access to updates as events unfold. information access with easy,one-touch navigation to critical data and functions.Each dispatch automatically provides first responders with crucial historical information on FULLY FUNCTIONAL MOBILE OFFICE people,vehicles,premises,hazards and prior incidents,along with visual and voice drive directions.When a first responder receives a dispatch notification,one touch of You know how important it is to keep"feet on the the screen acknowledges the incident,sets status to"enroute,"alerts dispatch street"and improve operation efficiencies.But there to the officer's location and provides a full view of incident details.Incident are administrative tasks that need to get done.Public updates automatically display on the Mobile Client,allowing officers to maintain their safety agencies can take field operations to new levels focus on driving or the situation at hand. of efficiency and safety with PremierOne Mobile by transforming the work environment and providing a fully functional mobile office in each vehicle POWERFUL IN-FIELD REPORTING including full incident management functionality. Unlike other field-based reporting solutions,PremierOne Mobile and Records Mobile Field personnel can monitor incidents,see the status Client,is a complete records management application that allows field personnel to and location of other units,query databases,view video create and complete reports whether they are in a connected or disconnected mode.They and photos,create reports,and interact with personnel function together,allowing officers to work from a single platform with a consistent user across multiple jurisdictions.Geographic map boundaries experience.The ability for first responders to share incident and query data eliminates the can be set to send automatic notifications to other need for data re-entry,which reduces errors and saves keystrokes. units,alerting them to ongoing operations or hazardous areas.Mobile users can also dynamically update new information,create incidents and dispatch IIIP The system also provides multi-agency status themselves directly from the Mobile Client. . JE C4'°!, monitoring and mapping, allowing users to • .� track incident and response statuses in real k.Bottom line,PremierOne Mobile makes field time. In an emergency, a single screen touch personnel more effective and helps keep them out 9 initiates notifications to dispatch,fellow on the street protecting the community. �".0,No o�se4" officers and the closest units from other agencies that help is needed. 2 © MOTOROLA SOLUTIONS , 71. ••i BUILT FOR FIRST RESPONDERS Technology should be intuitive.It should work the way you work, even under the most stressful and demanding circumstances. To learn and understand the way your users work we have IN spend countless hours watching and observing police,fire and - , EMS workers in their normal daily activities and under extreme stress.Our dedicated team of Human Factors experts took all that knowledge and designed the PremierOnem Mobile application for high-stress,information-filled,mobile environments. Jo= Our intuitive user interface optimizes crucial functionality while � reducing complexity.It reduces keystrokes and provides intelligent workflows that alert users,without interruption,to the availability of critical information. I Imo- ir POLICE OFFICER AO Initiate a traffic stop with just one touch of the screen,saving time.Entering vehicle details,submits a query against local,state,federal and BOLO databases to provide valuable information about the vehicle and registered owner,Using GPS information automatically notify dispatch and co-workers of the incident location more accurately than with radio communications alone. • FIREFIGHTER Monitor important details for personnel accountability reporting while "PREMIERONE on scene.With the log-on feature record real-time crew and vehicle capability IS SO MUCH updates including firefighter's radio identification.Provide accurate automated MORE USER- recommendations to aid dispatch. FRIENDLY THAN ANYTHING 0 COMMAND STAFF WE'VE SEEN OR Create an instant mobile command and dispatch environment from a vehicle, USED BEFORE. remote location,or on scene.If disaster strikes and the communication center EVERYTHING IS is not available,monitor status and view maps and video from any location until the RIGHT THERE communications center or EOC is re-established. IN FRONT OF ADMINISTRATORS You, BOTH FOR DISPATCHERS Effectively manage mobile clients with browser-based remote administration AND FOR and configuration tools.Remotely modify a single field,reformat a screen or upgrade OFFICERS IN THE a mobile client without user involvement or touching the vehicle,helping to minimize FIELD." vehicle downtime and control costs.Through a Web portal share configurations across PremierOne CAD,Mobile and Handheld. Cmdr.David Wilson Ventura Police Department,CA MAKE FASTER,SMARTER DECISIONS IN TENSE,HAZARDOUS AND LIFE-THREATENING SITUATIONS 3 MOTOROLA SOLUTIONS ;fir;. •744,�. a TRANSFORM THE WAY YOU RESPOND AND CONNECT Transform your field operations now and maximize an officers time. Saving seconds and lives. Your agency can arm your first responders with real-time,mission critical information—when and where they need it most—so they can respond quickly,confidently and safely.Our multimedia-ready solution provides field personnel with secure full incident management and reporting capabilities to maximize their effectiveness and allow them to spend more time serving their community. FUTURE-READY PLATFORM needed.This purpose-built Android®application is designed to extend the PremierOne Mobile in-vehicle application beyond the confines of the Built on a services-oriented architecture(SOA)and using Microsoft®.NET, car with personnel location tracking,queries,messaging,mapping,status the PremierOn&' Suite—CAD,NG9-1-1 Call Control,Mobile,Handheld, monitors,and full Mobile dispatch functionality to deliver the intelligence Records and Jail—share a common platform that streamlines the officers need no matter where they are located. exchange of information and makes it actionable.This standards-based framework provides CJIS compliant,two factor authentication including UNLOCK YOUR POTENITAL WITH SMART DES encryption for secure access to multiple agencies,systems and PUBLIC SAFETY SOLUTIONS databases,as well as supporting interfaces to third-party applications. Only Motorola Solutions offers public safety organizations a complete, STAY CONNECTED WITH A HANDHELD DEVICE end-to-end portfolio of technology solutions that include radio and data Integrated with the PremierOne platform,Motorola Solutions' infrastructure,dispatch consoles,mobile devices and powerful,integrated PremierOne Handheld application extends command capabilities applications.This trusted portfolio provides advanced solutions directly to the officers'hands.It improves officer safety by providing that will position your department for the future—serving,protecting timely access to mission critical information when and where it is and empowering your community and your public safety professionals today and tomorrow. WHEN LIVES ARE ON THE LINE,RELY ON THE SPEED OF INTUITION TO SIMPLIFY WORKFLOWS FOR EFFECTIVE INCIDENT MANAGEMENT -SO YOU CAN MAZIMIZE THE MINUTE. To learn how PremierOne Mobile and the PremierOne Smart Public Safety Solutions can help streamline information access,management and sharing across your operations,contact your Motorola representative or visit motorolasolutions.com/premieronemobile Motorola Solutions Inc.1301 E.Algonquin Road,Schaumburg,Illinois 60196 U.S.A motorolasolutions.com/icc MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,LLC and are used under license.All other trademarks are the property of their respective owners.©2019 Motorola Solutions,Inc.All rights reserved. PREMIERONE MOBILE DATA SHEET 4 ilk. tit ,..„ i ' -dir'MT I si. A to ow NIII 11401* I ACCESS CRITICAL • . • • ..„,,,,, 0 .,. INFORMATION ON-THE-GO PREMIERONE`M HANDHELD 4 First responders have to be ready for anything.Access to the When integrated with PremierOne CAD&Mobile,PremierOne right information at the right time in the right place is vital for Handheld extends command to the front line by bringing faster, safer outcomes. mapping, incident updates,and dispatch capabilities to the field, PremierOne Handheld keeps responders connected with enabling responders to better manage their operations on the go. mission-critical data on their iOS and Android-powered No matter where they are—in their car, or on foot, bicycle, devices.This purpose-built mobile application lets responders horseback or motorcycle this mobile application lets officers quickly and securely look up critical details about people, collaborate in real time and control their access to critical property,vehicles and incidents while on the move. data, improving situational awareness and response time. MI = Motorcycle officer f k-• O receives the photo of a suspect r ,., 11)FA w ��C' MAXIMIZE THE MINUTE Q BY BEING BETTER INFORMED Timely information for first responders as the incident unfolds Officer identifies suspectt� is critical to maximizing every minute 1iiiiat an intersection and 0 _ +,.� A on scene and ultimately controlling and requests backup ,.� closing out an incident. • Officer initiates a traffic stop till0 and makes a felony arrest DATA SHEET I PREMIERONE HANDHELD 0 MOTOROLA SOLUTIONS ENABLE REAL-TIME COLLABORATION A picture of a suspect helps officers better prepare before approaching a front door.The photo of a missing child serves as a quick reference point while out on patrol or searching a specific area.PremierOne Handheld enables dynamic collaboration by providing responders the ability to instantly share information such as photos,subjects,vehicles and comments with assigned units,dispatch,and anyone viewing the incident. Access mission critical information in real time improving officer and community safety • View incident details • Update unit status with one touch • Receive drive directions and geofence alerts • View all responding units and personnel as they approach the scene • Access previous incidents and premise/hazards .: • Speak comments to update the incident • Capture and attach photos to incidents • Add subjects by scanning a driver's license barcode • Track responder and unit location • Self dispatch to an existing call • Initiate traffic stops and other incidents from the field • Monitor incident and unit status in real time MAXIMIZE THE MINUTE As an incident unfolds,officers need to know who or what they are dealing with at all times.They need quick and secure access to critical details about people,property,vehicles and incidents.PremierOne Handheld's querying capability delivers instant access to federal and state databases allowing you to run database queries from the field. Eliminate guesswork allowing personnel to query: • _ __,.� ,�%NZ • People by name or driver's license • Vehicles by plate or VIN • Boats by hull number • Stolen property by serial number _ ' ..._ r J.Jti • Guns by serial number • Access federal and state databases including the National Law Enforcement Telecommunications System(NLETS),the National ' Crime Information Center(NCIC)and BOLO data _._.,M DATA SHEET I PREMIERONE HANDHELD TRACK AND MONITOR INFORMATION IN REAL TIME PremierOne Handheld provides real time visibility into operations by allowing responders in the field to access five dynamic status monitors to track and update incidents and units.Responders can monitor assigned,pending,active and closed incidents and easily access incident details and unit specifics with a single touch. a SAW Y• K Monitor, update and distribute , ° critical information quickly on scene IL ' , .� . =, ..Z and across multiple agencies • I "v' o • Access five dynamic incident and unit status monitors ,P a • View assigned,pending,active and closed incidents ="= 4 • View incident details and unit specifics • `"`"''" '''' V • Update unit status with a single touch Ma.,.�.,., • Activate emergency mode and receive ,• "' 9 emergency notifications Y A POWERFUL INTEGRATED PLATFORM Only Motorola Solutions delivers a truly unified platform that streamlines operations by providing one,real-time operational view.The PremierOne'""platform and applications—CAD,Mobile,Handheld,Records and Jail—transform the way your agency operates,collaborates and shares information.PremierOne Handheld,integrated with CAD and Records,places more intelligence in the hands of first responders to keep citizens and communities safer and more secure. .1111/ PREMIERONE HANDHELD AT A GLANCE Designed specifically to meet mission critical communications needs,the ' te'" PremierOne Handheld application includes: !"s }r - • iOS 9,10 and 11 Phone and iPad Compatibility • Premise Hazard Details with Images I j' ` w$— • Android 5.0+Smartphone and Tablet Compatibility • Geofencing with Entry and Exit Alerts `�'""�'' • Field Dispatch Capabilities • Field Initiation for Traffic Stops and Other Incidents f C`" • Incident and Unit Management Capabilities • Voice Entry for Comments is • Five Real-Time Status Monitors • CJIS Security Support with FIPS 140-2 Encryption i;1-"�' 0 • Database Querying Capabilities and Auditing • Secure Messaging for Android Devices • 4G and LTE Network Capability • Responder and Unit Location Tracking DATA SHEET I PREMIERONE HANDHELD 1. S 1 y ',Ai 4,, 114 a -„,,. 1' • 4 �_ _ ANIIIIIIIIIPIIIIIIO .11111111101K '" ' ' WHEN LIVES ARE ON THE LINE,RELY ON THE SPEED OF INTUITION TO SIMPLIFY WORKFLOWS FOR EFFECTIVE INCIDENT MANAGEMENT—SO YOU CAN MAXIMIZE THE MINUTE. To learn how PremierOne Handheld can help you save time,streamline information access and sharing across your operations,visit motorolasolutions.com/premieronehandheld © MOTOROLA SOLUTIONS Motorola Solutions,Inc.500 West Monroe Street,Chicago,II 60661 U.S.A motorolasolutions.com MOTOROLA,MOTO,MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,LLC and are used under license.All other trademarks are the property of their respective owners.©2020 Motorola Solutions,Inc.All rights reserved. 04-2020 0 MOTOROLA SOLUTIONS H dee .T iiiiSTREAMLINE ........, - 40-1 DATA COLLECTION -� -- - ,,, AND SHARING s .. „,„ ,, ,,...,, At +'` PREMIERONEMRECORDS .fir SMART PUBLIC SAFETY SOLUTIONS Easily capture all the data tied to an incident. Not just the location address, but photos,videos, mug shots, rap sheet, incident report, evidence sheets, interview recordings,surveillance video and crime scene photos. Officer identifies a wanted person from previous records .1 , * 0 Citizen's license barcode scanned and list of r. outstanding warrants identified 'b.`' :..) Optimize the management and Officer arrest p the perpetrator : ' o 4h — ' control of information.With its �'• �1� ^1A secure,centralized data repository, ..7° ,50 /'G-53 PremierOneT"Records streamlines ----- _r i Q the capture,organization, Field records , J 0 management and distribution of automatically _ _ transfer to the = data in a wide variety of media from jail system . mac, a broad range of sources providing e,more J'AO/1/D 0\`' information in real time. .onable CLOSE AND TRANSFER CASES SUPPORT FUTURE INCIDENTS Efficiently document all aspects of an incident and share Quickly access records tied to an event,address,location, information with interested parties including law enforcement suspect for future incident response and crime solving. and justice systems,and future incidents. ® MOTOROLA SOLUTIONS MAXIMIZE THE MINUTE - COLLECT,SECURE, ORGANIZE, CORRELATE AND DISTRIBUTE INFORMATION TO SAVE ' III ,4` TIME AND RESOURCES ` .r Every event creates a lot of information. A critical step in any law L enforcement operations is the collection and transfer of critical data regarding an incident. You need a tool that is simple to use but yet robust enough to manage different sources of data and share the information across multiple organizations both inside and outside your jurisdiction. STREAMLINE DATA MANAGEMENT Now you can improve the coordination and management of large volumes of traditional records as o\-- Cato i.11 well as multimedia files such as audio,video and images.Real-time access to mission critical mak,, G41 information regardless of where it's located is readily available,and the application let's you organize crime reporting data in virtual case folders.This actionable intelligence results • in better decisions,more successful investigations,improved analysis,and ultimately,increased first responder and community safety. ��J' ,o0 QPw2 ND o`S SINGLE AND MULTI-AGENCY CAPABLE When it comes to criminal activity there are no boundaries;that's why public safety agencies Collect,secure,organize, need the ability to share timely criminal information regardless of jurisdiction.PremierOne Records correlate and distribute enables real-time access,query,sharing and management of critical data across your own information—from patrol operations,along with those of other agencies and jurisdictions.It supports consolidation of data officers,dispatchers,back office systems and can serve an unlimited number of agencies on a single system,allowing personnel,field investigators to each agency to control what data is shared,and when and where to share it. prosecutors.An integral part of the PremierOne-Smart Public Safety solutions,PremierOne RELIABLE AND ACTIONABLE DATA Records maximizes real-time information sharing with CAD, The availability of accurate and reliable data depends on consistent data entry as well as efficient Mobile and Jail solution providing data sharing and management.PremierOne Records'advanced business logic ensures that users users with a common operational collect all pertinent information,optimizing data consistency,efficiency and reliability.Master view and improved situational indices for people,entity,property,vehicle and location allow data to be entered once, awareness. reducing duplicate data entry and automatically delivering more reliable data throughout the system. A WIDE RANGE OF FLEXIBLE MODULES More than 30 standardized modules that make data input simple,fast and accurate. •AFIS Returns •Confidential Informant •Master People,Property,Location, •Property and Evidence(optional) •Animal Control •Daily Activity Report Entity and Vehicle •Registrants •Booking •Field Interviews •Narcotics •Training •Call for Service •Firearm Dealers/Permits •Neighborhood Watch •Warrants •Case/Incident Reporting •Gangs/Gang Members •Pawn Dealers/Pawns •Witness Statement •Case Management •Impounds •Permits and Licensing •Citations •Intelligence •Photo Lineups and a Photo Book •Civil Processing •Juvenile Referral •Property Sheet 2 MOTOROLA SOLUTIONS 11141,, REDEFINING RECORDS MANAGEMENT DELIVER CRITICAL DATA AT THE RIGHT TIME FOR EFFECTIVE DECISION MAKING 4 r DESIGNED TO WORK THE WAY YOU DO • Digital signatures on each record assure that contents have not With shrinking budgets,reduced staff and evolving reporting been tampered with outside of the system requirements,you need a cost effective RMS system that can help •All security controls also apply to mobile records even when you effectively control your information and maximize operational users are working without network connectivity efficiencies. Through its innovative Advanced Configuration Tool(ACT),PremierOne STANDARDS BASED Records provides user-configurable modules you can design to conform to your workflows and business processes.You can even create your Built on a services oriented architecture(SOA)and designed on own modules to capture information specific to your agency.The result Microsoft®.NET technology,PremierOne Records is scalable to is an RMS that works the way you do,eliminating inefficient manual support system expansion as your needs evolve in the future.Based procedures and costly third party customization. on the Microsoft SQL Server®and Web Services,PremierOne Records quickly searches millions of records,saving your staff time while making more information available to the field,where it is most SECURE YOUR RECORDS FROM needed.The solution offers standards based,self-updating desktop UNAUTHORIZED ACCESS and mobile clients,enabling you to reduce deployment costs and IT overhead. Access to records is secure and controlled by a number of criteria: user,security role or agency,data content,workflow stage and agency PremierOne Records is designed to support third party applications defined parameters.The system meets CJIS requirements assuring the and data standards such as the National Information Exchange highest levels of data integrity: Model(NIEM)and the Law Enforcement National Data Exchange •System-wide auditing allows administrators to track what has (N-DEx).It is also compatible with state and federal compliant Incident-Based Reporting(IBR)and Uniformed Crime Reporting(UCR) been added,deleted or altered in every record in real time systems.By making it easy for field personnel to validate their data • Dissemination and activity logs for each case,master index entries for compliancy,PremierOne Records helps assure complete provide a clear view of who has accessed or printed any of the and accurate reports every time. contents •Automatic notifications can be set to alert the user of any changes to assigned cases or master records 3 QMOTOROLA SOLUTIONS POWERFUL REPORTING Comprehensive reporting options enable you to control the dissemination of sensitive data.With pre-defined,user-defined and ad hoc reporting capabilities,PremierOne Records provides informational,administrative,statistical and trend analysis reports so you can easily create,publish and share data. Your department staff will be able to spend more time analyzing the data and producing reports,rather than simply collecting and aggregating data. - The value to you is more accurate statistical information available when you need it.In addition,a Records Data Warehouse simplifies data access for third-party information sharing systems,making operational data available for advanced analytics such as predictive crime analysis. SAVE TIME. SAVE LIVES. Empower your users to make smarter more informed decisions with an intuitive single operation view to relevant incident, location or individual information. Havingsecure,records 1111111111) available not only helps responding officers,but it supports "' ,rf the rest of the judicial system from the courts to the correction ,. , ': departments. Records easily integrates with the PremierOne CAD,Mobile and Jail modules for a complete public safety i solution that can take your agency into the future with the • confidence thatyou will improve response,saving time and lives. alik WHEN LIVES ARE ON THE LINE,RELY ON THE SPEED OF INTUITION TO SIMPLIFY WORKFLOWS FOR EFFECTIVE INCIDENT MANAGEMENT—SO YOU CAN MAXIMIZE THE MINUTE. To learn how PremierOne Records and the complete PremierOne Smart Public Safety Solution can help you save time, streamline information access and sharing across your operations,contact your Motorola Solutions representative or visit motorolasolutions.com/premieronerecords Motorola Solutions Inc.1301 E.Algonquin Road,Schaumburg,Illinois 60196 U.S.A motorolasolutions.com/icc MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,LLC and are used under license. All other trademarks are the property of their respective owners.©2019 Motorola Solutions,Inc.All rights reserved. PREMIERONE RECORDS DATA SHEET 9 ,r,e'Afiw'i- — ar ir 1 i ro vit Orr 4avalW it, ik, ,, , , ,''''''/ It a NEXT GENERATION RECORDS MANAGEMENT, TODAY WHITE PAPER I NEXT-GENERATION RECORDS MANAGEMENT 0 MOTOROLA SOLUTIONS Ire a` 'r� /4 - 11111W ` � 14 .. / * i ' I -, „„ .ill' 111! .. �' The work of criminal . 9111 li 0 investigators isi becoming I� more complex. Not very long ago, detectives N responding to a homicide POWER GREATER SAFETY, INVESTIGATIVE hther serious crime EFFICIENCY, AND COMMUNITY TRANSPARENCY haa dd a clear focus: quickly get to the scene, collect In law enforcement,data is a double-edged sword.Harnessed properly,it can power breakthroughs in physical evidence, and investigations,free up agency resources,and strengthen community relations.Too often,however,data is interview any witnesses. simply overwhelming.Or worse,an impediment to truly impactful policing. Today, investigators must New standards for reporting are creating new headaches and compliance concerns.In a recent industry retrieve sma rtphones study 96%of officers said reporting,along with the documentation and information collection it entails, keeps them from higher value tasks such as patrolling the community. from victims a n d suspects and scour their The amount and types of data regularly seen today didn't exist even 5-10 years ago.The amount of video, photos,audio files,and other multimedia content is increasing exponentially,straining your workloads. social media accounts Systems and workflows simply haven't kept pace with this change and it's starting to show.For example, for clues; access nearby even with our modem technology and computing power,only 46%of violent crime offenses and 18%of security camera feeds, property crimes were cleared in 2017. automated license plate At the same time,command staff want to see a fuller picture of crime in their communities but struggle readers, and traffic to share information and collaborate effectively.Plus,residents want more transparency from their police enforcement cameras; forces.91%of community members are looking for their police forces to provide new ways to report crime while 92%want police to share more information. and try to obtain data from other devices such Clearly,more needs to be done to enable agencies for success.But like many other pieces of public safety technology,disjointed products and workflows often make operations unwieldy and overly as Fitbits, GPS devices, complex.Inflexible,outdated user experiences and capabilities just aren't meeting evolving needs. and video cameras in the victims' or suspects' cars. And investigators or ,40,, must do all this work quickly, before the digital trail gets cold. ' —Chuck Wexler,The Changing Nature of Crime ` and Criminal Investigations 4 WHITE PAPER I NEXT-GENERATION RECORDS MANAGE 4, ' BvpA= glik, - lor EMPOWER A NEW LEVEL OF PRODUCTIVITY Information can and should empower you to do more.Spend more time in the community. Close more cases.Reduce more crime.Technology should also do more to get you there. 4 40 To start,it requires a whole new approach to information management.We must simplify technology complexity with a modern user experience built around the outcomes that matter.Workflows should be unified,without walls separating data so it can be seamlessly shared between applications and users.New layers of intelligence should be embedded with advanced analytics,A.I.and machine learning that enhances decision- tet:. making and speeds up processes. "'` The cloud will play a predominant role in making this possible. It will enable you to get the innovation you need in a more manageable,less intrusive way.You'll receive more value 1%. from new and existing investments,better security,and a product that constantly evolves to meet your needs. Si Digital transformation using cloud technology enables state and local government agencies to rapidly modernize, driving innovation while increasing the efficiency of existing systems. Utilizing the cloud gives state and local governments the opportunity to do more with limited budgets,freeing up resources to focus on new initiatives that can improve citizen services, increase the agility of government employees,optimize operations, and ensure agencies are prepared for the unexpected. II —Driving Innovation In State&Local Government.Microsoft.2018 SPEND MORE TIME IN THE COMMUNITY. ilk j CLOSE MORE CASES. REDUCE MORE CRIME. .iii= The future of incident reporting simplifies information collection and documentation, FIRST RESPONDER & automatically capturing data from across systems and creating a comprehensive record of an incident as it is responded to. RECORDS STAFF Call for service details are captured from systems such as call-taking and computer- THEN: aided dispatch.Mobile applications that work across devices then help officers to easily •Manual,time-consuming,hand-written reports enter further information that can be typed,might be suggested based on artificial that needed to be re-entered into your records intelligence,or can be dictated and transcribed.All information is checked for UCR management system and NIBRS compliance in real-time.But more than that,traditional,structured data is automatically supplemented by context-rich multimedia content from body-worn cameras, •The possibility for information to be misrepresented,non-compliant or inadvertently in-car cameras,sensors,fixed surveillance,9-1-1 call audio,and radio.traffic audio-an omitted then requiring hours of rework ecosystem of digital evidence.Even tips submitted by the community,imagery and videos are collected to provide further context to the incident.These names,dates,locations, •Difficulty collecting contextual content like video statements and narratives,as well as videos,images and audio,create highly detailed and audio that are now more critical than ever incident records. NOW: Now,there are no more artificial barriers between different types of data.All incident • Field-based reporting across devices means information is seamlessly collected,stored and accessed,together.This also means incident information can be easily captured there's a lesser burden on administrative staff to manually compile and transcribe incident immediately on-scene and recorded once information,validate it for reporting compliance and manage it for consistency and future • Prepopulated data and Al help automate reporting usability.You'll have more budget to allocate to officers,who can further build deep and ensure UCR and NIBRS compliance community relationships. • Broad integrations for automated digital content collection from various systems WHITE PAPER I NEXT-GENERATION RECORDS MANAGEMENT 3 CLOSE MORE CASES With information this comprehensive and accessible, you are in control of your data and can streamline DETECTIVES & investigations.That pervasive layer of intelligence can 1 JUDICIAL PARTNERS use correlation engines to compile and intuitively visualize information. Incident reconstruction tools with advanced content mapping and timeline capabilities allow detectives THEN: to quickly and easily review incidents and understand • Critical information not gathered in a timely manner or never realized to what happened.Then,using automatically linked data exist at all from public records databases and other law enforcement agencies,leads can be developed faster and arrests made. • Slow information sharing with external agency partners and inability to make Finally,in this completely digital world you can quickly connections across data points and efficiently share files with judicial partners,while • Challenges of timeliness and maintaining chain of custody in sharing with ensuring the chain of custody is completely and accurately judicial partners accounted for and kept intact to ensure justice is achieved. NOW: The same efficiencies realized from this unified,intuitive •Incidents are better understood through consolidation of information and intuitive and intelligent approach to extracting the most value from visualization information during the investigation can also extend to putting an offender behind bars.The seamless transfer •Simpler searching and linking of relevant information both internally and externally helps more quickly develop leads of incident and arrest information can help get offenders behind bars quickly and safely. •Chain of custody is documented from the moment of information capture and case information is immediately,digitally shareable For police investigators, the volume and breadth of data has important • implications, now and especially in the future. More devices mean more data, and more potential digital 411/4 evidence for investigators to uncover and use. But these trends also mean greater challenges for investigators in accessing and analyzing the growing body of potential evidence, and distinguishing the 'signal' from the noise. —Chuck Wexler.The Changing Nature of Crime and Criminal Investigations. Police Executive Research Forum.2018 WHITE PAPER I NEXT-GENERATION RECORDS MANAGEMENT WHITE PAPER I RECORDS MANAGEMENT 4 M1Q,r 9 1 � 410 ti � r ANALYSTS & COMMAND STAFF THEN: • Data is surface-level,disconnected,saved in various different platforms,and difficult to draw meaningful insights from as a whole • Manual,time-consuming analysis projects limit the REDUCE MORE CRIME scope of work possible for analysts-difficult to support multiple initiatives effectively With more data consistently collected and stored together,you can use it to work • Difficult to translate strategic initiatives into tactical smarter and more effectively apply the resources you have.The move to NIBRS patrol action in real-time gives you more detailed data at your fingertips that can then be quickly visualized NOW: and deeply analyzed to get a better understanding of the root cause of crime trends. NOW: And,since criminals don't adhere to jurisdictions,the same interjurisdictional data • More detailed data is collected and stored in one that helped track down a lead can be analyzed on a broader scale.This helps you get place,allowing it to be leveraged together,and a more accurate understanding of crime patterns.Lastly,improved communication leading to more accurate analysis and collaboration capabilities enable a seamless transfer of knowledge across your •Advanced analytics,Al,machine learning enable agency so you can develop comprehensive strategies to address the problems you greater efficiency for analysts are facing.When it comes to actually applying these strategic initiatives on the •A focus on collaboration and communication enables ground,Al can then make informed predictions on where and when crimes are most more comprehensive strategies to be developed likely to occur to help support officers during their patrols. across an agency Importantly,next-generation records management doesn't ignore the community.It • Data is used to power insights which drives deeper empowers them to be partners in public safety,enabling greater collaboration and overall predictive intelligence allowing residents to play a leading role in keeping their communities safe.Public crime maps keep community members aware and vigilant while anonymous tip submission portals and private camera registration aid investigations. `THE PUBLIC THEN: • Lack of communication and transparency on agency activity and crime •Antiquated,singular ways to report crime and The move to NIBRS will provide more modern contribute to public safety and in-depth crime statistics than was ever NOW: possible to gain from SRS...NIBRS offers more • Easily accessible community public safety experience thorough counts and details about crime than with all the tools they need in one place SRS does,so it is a more useful tool for public • Real-time access to crime maps and messages from and private safety. " PD on initiatives —Questions NIBRS Can Answer • Expanded abilities to contribute to public safety Federal Bureau of Investigation 2018 through tipping and camera registration WHITE PAPER NEXT-GENERATION RECORDS MANAGEMENT 5 mow, GETTING STARTED I4 ; , w*=. Realizing the future of records management is possible without a complete overhaul of your -- .,,, existing records management solution.Learn what you can do to start your journey and evolve at your own pace to next-generation records management. ,. ..„ if CONQUER THE MOUNTAIN OF DIGITAL EVIDENCE A digital evidence management solution is the perfect supplement to your records management system.It can help your team easily access and leverage all the multimedia content your agency ;x, currently has to manually identify,collect and organize from across multiple disparate systems. THINGS TO CONSIDER: <„ e 1.Your digital evidence management solution should be source-agnostic.To truly gain ., pi 1 ' efficiencies,your system should be able to ingest content from a variety of systems- automatically,or with very little intervention-saving time for officers,records staff and detectives. 2.Correlation is vital.Aggregating all your content into one place is one thing,but being able ` to quickly and intelligently organize it is another.Your digital evidence management solution r should be able to correlate content based on metadata and integration with your RMS so that it can be easily searched for,managed and compiled by incident to be reviewed, packaged and shared. "� S DO MORE DATA-DRIVEN CRIME-FIGHTING A purpose-built crime analysis and intelligence solution can go a long way to improve your crime fighting effectiveness.It can help your team uncover more meaningful insights within your data • that currently require an army of people with highly specialized knowledge,or just go unrealized. THINGS TO CONSIDER: ., -1.Your analytics solution should be able to make sense of data from across sources.This means –.tea'' it can integrate with your RMS and CAD systems but also those from other agencies and even • relevant public records databases.And,it should be able to collect data from these systems, normalize it and analyze it together for a holistic understanding of crime and criminals. —_. 2.Your analytics solution should be useful for everyone at your agency-not just analysts. Analytics can help officers patrol better,command staff attack crime trends smarter,records , .. "' 7 71, ;is�`. personnel respond to requests for information faster and detectives track down leads ,. , . ..0 quicker.It's important that your solution isn't just built around enabling analysts to do all of r'° ,_ that on their own,but instead empower them to do the heavy lifting,while everyone else is .. . ... enabled to get the information they need as well. _ „ , _ –___ - ENGAGE AND EMPOWER YOUR COMMUNITY Strengthening the relationship with those you serve is no easy task,especially with today's .. .` ' . . .. >' workloads keeping everyone busy.Community engagement tools can leverage your existing systems to improve transparency and partnership with the public you're sworn to protect. { THINGS TO CONSIDER: IA 1.Your public expects their interactions with you to be no different than those they have with1. tit other companies,friends and families.This means engagements should be simple,intuitive 41 and digital with a variety options of ways to communicate and be informed-from one experience. ill 1 , 2.Being strapped for resources also means you don't have people to spare to learn new tools ,th,4%. , lk, * , and take on new responsibilities.This is why your ability to provide the public with the capabilities they desire should fall seamlessly within the workflows your team already knows. piPIMINPOIr \S' Neil *it i WHITE PAPER!NEXT-GENERATION RECORDS MANAGEMENT 5. r I l ,, C7ti, 11 C " ,, 0„, 411111111611* 11111111100 e ♦0'' . < . p . -- h k. r . ./IIIIIItr F,. Oft )• ' 1 1 l ,� ONE POWERFUL RECORDS AND EVIDENCE _ ; i s PLATFORM. FROM ONE TRUSTED COMPANY. Law enforcement data,from written incident reports,to multimedia,community tips, and more,can be a powerful engine driving community safety and better criminal justice outcomes.However,extracting the most value from this data takes a whole new approach to `"°"r• records management. i s The next-generation of records management knocks down the walls separating your data.It combines the collection,storage,management,and use of all video,audio,photos,reports, tips,and sensor data into one intuitive experience,augmented by advanced analytics,AI, 111 i' ^' and machine learning.From this integrated foundation,the platform of the future allows , ''�,� officers to spend more time in the community,detectives to close more cases and ultimately you and your team to reduce more crime-all while partnering side-by-side with the community you serve. With over 90 years of experience providing law enforcement with the tools you need to do your job more effectively,we are leading the evolution to the next-generation of records management. i n$z f ._11cE f 44110(74.4('t 1 : 4fr- Sb , 11 i ,,,,,,A r rfp SIMMF 1 if \S WHITE PAPER I NEXT-GE4VER4N RECORDS MANAGEMENT ii gelft it '''' 'W4411*''.' ',:.‘4''..",„:'''' ft a y:, • 11111111111111114144. r . r. • f t n bit z lilt _.— .aFtt,.. 44000111000101 t n.-s To learn more, visit: www.MotorolaSolutions.com/Records SOURCES 'Nuance 2018 Role of Technology in Law Enforcement Paperwork Annual Report httos://www.nuance.com/content/dam/nuance/en us/collateral/dragon/brief/bf-dragon-role-of-tech-inpolice-oaoerwork-reuort-en-us1.cdf 2 htto://www.oewresearch.org/fact-tank/2019/01/03/5-facts-about-crime-in-the-u-s/ 'httos://www.accenture.com/t00010101T000000Z w /au-en/acnmedia/PDF-16/Accenture-15-1127-US-Citizen-Research-Infographic.odf QMOTOROLA SOLUTIONS Motorola Solutions,Inc.500 W Monroe Street Chicago,IL 60661 U S.A 000-367-2346 MotorolaSolutions.com MOTOROLA,MOTO,MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings,LLC and are used under license.All other trademarks are the property of their respective owners.©2019 Motorola Solutions,Inc.All rights reserved.02-2019 City of Boynton Beach,FL May 28,2020 SECTION 7 PSA SYSTEM AGREEMENT The Computer Aided Dispatch and Records System and Services Agreement is on the following pages. PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PSA System Agreement 7-1 City of Boynton Beach,FL May 28,2020 System and Services Agreement Motorola Solutions, Inc. ("Motorola") and City of Boynton Beach FL ("Customer") enter into this Computer Aided Dispatch ("CAD") and Records System and Services Agreement ("Agreement"), pursuant to which Customer will purchase and Motorola will sell the System and Services, as described below. Motorola and Customer may be referred to individually as a "Party" and collectively as the "Parties." For good and valuable consideration, the Parties agree as follows: Section 1 ATTACHMENTS: 1.1. EXHIBITS. The Exhibits listed below are exhibits related to the System sale and implementation. These Exhibits are incorporated into and made a part of this Agreement. Exhibit A Software License Agreements Exhibit A-1 "Motorola Software License Agreement" Exhibit A-2"Microsoft"End-User License Terms" Exhibit A-3"Subscription Services Agreement" Exhibit A-4 "Esri Software Restrictions Exhibit B "Payment Schedule" Exhibit C Technical and Implementation Documents C-1 "Pricing Summary and Equipment List" dated C-2 "System Description" dated C-3"Project Plan and Statement of Work" dated C-4"Project Schedule" (to be mutually developed) C-5 "Training Plan" dated 1.2. ADDENDUM (ADDENDA). Customer may elect to purchase professional or subscription services in addition to the System and related services. Any such services will be governed by the terms in the main body of the Agreement and an applicable Addendum containing terms specific to such service. Such Addenda will be labeled with the name of the service being purchased. 1.3 In interpreting this Agreement and resolving any ambiguities: 1) the main body of this Agreement takes precedence over the exhibits and any inconsistency between Exhibits A through F will be resolved in their listed order, and 2) The applicable service Addendum will take precedence over the main body of the Agreement and the Exhibits. Section 2 DEFINITIONS Capitalized terms used in this Agreement have the following meanings: "Addendum (Addenda)" is the title of the document(s) containing a specific set of terms and conditions applicable to a particular service or other offering beyond the communication System and System implementation services. The terms in the Addendum are applicable only to the specific service or offering described therein. "Beneficial Use" means when Customer first uses the System or a Subsystem for operational purposes (excluding training or testing). "Confidential Information" means all non-public information consistent with the fulfillment of this Agreement provided by either Party to the other that is (i) disclosed under this Agreement in oral, written, graphic, machine recognizable, and/or sample form, being clearly designated, labeled or marked as confidential or its equivalent or (ii) obtained by examination, testing or analysis of any hardware, software or any component part thereof provided by discloser to recipient. The nature and existence of this Agreement are considered Confidential Information. Confidential Information that is disclosed orally must be identified as confidential at the time of disclosure and confirmed by the discloser by submitting a written document to the recipient within thirty (30) days after such disclosure. The written document must contain a summary of the Confidential Information disclosed with enough specificity for identification purpose and must be labeled or marked as confidential or its equivalent. PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-2 PSA System Agreement Motorola Solutions Q City of Boynton Beach,FL May 28,2020 "Customer Provided Equipment" means any hardware, software or ancillary equipment provided for use with the System by the Customer. Motorola provides no warranty for Customer Provided Equipment. "Deliverables" means all written information (such as reports, specifications, designs, plans, drawings, analytics, Solution Data, or other technical or business information) that Motorola prepares for Customer in the performance of the Services and is obligated to provide to Customer under this Agreement. The Deliverables, if any, are more fully described in the Statement of Work. "Derivative Proprietary Materials" means derivatives of the Proprietary Materials that Motorola may from time to time, including during the course of providing the Services, develop and/or use and/or to which Motorola provides Customer access. "Effective Date" means that date upon which the last Party executes this Agreement. "Equipment" means the hardware components of the Solution that Customer purchases from Motorola under this Agreement. Equipment that is part of the System is described in the Equipment List. "Feedback" means comments or information, in oral or written form, given to Motorola by Customer in connection with or relating to Equipment or Services, during the term of this Agreement. "Force Majeure" means an event, circumstance, or act that is beyond a Party's reasonable control, such as an act of God, an act of the public enemy, an act of a government entity, strikes, other labor disturbances, supplier performance, hurricanes, earthquakes, fires, floods, epidemics, embargoes, war, riots, or any other similar cause. "Live Operations Cut Over" means the transition of operations from the legacy system to the System. "Licensed Software" means any Motorola Software provided under this Agreement that is not Subscription Software. "Microsoft Product" means a Microsoft SQL Server and/or a Microsoft System Center Operations Manager, either or both of which may be integrated with the Motorola Products. Microsoft Products are subject to the following acknowledgement: "©Copyright 20_Microsoft Corporation. All rights reserved." "Motorola Software" means software that Motorola or its affiliated companies owns. "Non-Motorola Software" means software provided by Motorola that a party other than Motorola or its affiliated companies owns, including software licensed by the third party to Motorola for distribution to Motorola's customers with the Software, such as mapping software, database software, paging software, or open source software. "Open Source Software" (also called "freeware" or "shareware") means software with either freely obtainable source code, license for modification, or permission for free distribution. "Proprietary Materials" means certain software tools and/or other technical materials, including, but not limited to, data, modules, components, designs, Utilities, subsets, objects, program listings, models, methodologies, programs, systems, analysis frameworks, leading practices and specifications which Motorola has developed prior to, or independently from, the provision of the Services and/or which Motorola licenses from third parties. "Proprietary Rights" means the patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, mask works, know-how, and other intellectual property rights in and to the Equipment and Software, including those created or produced by Motorola under this Agreement and any corrections, bug fixes, enhancements, updates or modifications to or derivative works from the Software whether made by Motorola or another party. "Services" means system implementation, maintenance, support, subscription, or other professional services provided under this Agreement, which may be further described in the applicable Addendum and/or SOW. "Software" (i) means proprietary software in object code format, and adaptations, translations, de- compilations, disassemblies, emulations, or derivative works of such software; (ii) means any modifications, enhancements, new versions and new releases of the software provided by Motorola; and PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PSA System Agreement 7-3 City of Boynton Beach,FL May 28,2020 (iii) may contain one or more items of software owned by a third party supplier. The term "Software" does not include any third party software provided under separate license or third party software not licensable under the terms of this Agreement. "Software License Agreement" means the Motorola Software License Agreement(Exhibit A-1). "Solution" means the combination of the System(s) and Services provided by Motorola under this Agreement. "Solution Data" means Customer data that is transformed, altered, processed, aggregated, correlated or operated on by Motorola, its vendors or other data sources and data that has been manipulated or retrieved using Motorola know-how to produce value-added content to data consumers, including customers or citizens which is made available to Customer with the Solution and Services. "Specifications" means the functionality and performance requirements that are described in the Technical and Implementation Documents. "Subscription Price" means the subscription price for the System, excluding hardware and implementation Services applicable sales or similar taxes and freight charges. "Subscription Software" means the Motorola CAD application software and any other Software provided to the Customer on a subscription basis as denoted in the Technical and Implementation Documents. "Subscription Services Agreement" means the terms and conditions that govern the use of Motorola software as a service. "Subsystem" means a major part of the System that performs specific functions or operations. Subsystems are described in the Technical and Implementation Documents. "System" means the Equipment, including incidental hardware and materials, Software, and design, installation and implementation services that are combined together into an integrated system; the System(s) is (are) described in the Technical and Implementation Documents. "System Data" means data created by, in connection with or in relation to Equipment or the performance of Services under this Agreement. "System Acceptance" means the first date upon which Customer makes Beneficial Use of the System. "Utilities" means the software utilities and tools provided by Motorola as part of the Software and listed in the State of Work, which may, include, as an example, Motorola's XML Query, ODBC interface and implementation code, ctperl, dbdump, and dbload, as well as any other software utilities provided by Motorola in connection with the Software. "Warranty Period" for Licensed Software, or services related to system implementation means one (1) year from the date of t. Unless otherwise stated in the applicable Addendum, Warranty Period for other Services means ninety(90) days from performance of the Service. Section 3 SCOPE OF AGREEMENT AND TERM 3.1. SCOPE OF WORK. Motorola will provide, install and test the System(s), and perform its other contractual responsibilities to provide the Solution, all in accordance with this Agreement. Customer will perform its contractual responsibilities in accordance with this Agreement. 3.2. CHANGE ORDERS. Either Party may request changes within the general scope of this Agreement in accordance with Change Control Process in Technical and Implementation Documents. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, the Parties will agree to an equitable adjustment of the price and will reflect the adjustment in a change order or Addendum. Neither Party is obligated to perform requested changes unless both Parties execute a written change order. 3.3. TERM. Unless terminated in accordance with other provisions of this Agreement or extended by mutual agreement of the Parties, the term of this Agreement begins on the Effective Date and continues until such date that all subscriptions to Subscription Software purchased hereunder have expired without PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-4 PSA System Agreement Motorola Solutions Q City of Boynton Beach,FL May 28,2020 renewal or are otherwise terminated. 3.4. EQUIPMENT OR SOFTWARE. Motorola will provide and install the System(s) in accordance with Exhibit C. Following installation of the System(s) Customer may also request that Motorola provide additional Equipment, Software or Services by issuing a purchase order to Motorola. Each purchase order must refer to this Agreement, the expiration date of the Agreement, and must specify the pricing and delivery terms. The Parties agree that, notwithstanding expiration of the Agreement, the applicable provisions of this Agreement (except for pricing, delivery, passage of title and risk of loss to Equipment, warranty commencement, and payment terms) will govern the purchase and sale of the additional Equipment or Software. Additional or contrary terms in the purchase order will be inapplicable, unless signed by both parties. Title and risk of loss to additional Equipment will pass at shipment, warranty will commence upon delivery, and payment is due within thirty (30) days after the invoice date. Motorola will send Customer an invoice as the additional Equipment is shipped or Software is licensed or subscribed to. Alternatively, Customer may register with and place orders through Motorola Online ("MOL"), and this Agreement will be the "Underlying Agreement" for those MOL transactions rather than the MOL On-Line Terms and Conditions of Sale. MOL registration and other information may be found at https://businessonline.motorolasolutions.com and the MOL telephone number is (800) 814-0601. 3.5. MOTOROLA SOFTWARE. 3.5.1. Any Licensed Software, including subsequent releases, is licensed to Customer solely in accordance with the Software License Agreement. Customer hereby accepts and agrees to abide by all of the terms and restrictions of the Software License Agreement. 3.5.2. Any Subscription Software will be governed by the Subscription Services Agreement, in Exhibit A- 3 of this Agreement. Customer may use the Subscription Software for the limited purpose of receiving the benefit of the Subscription Services pursuant to the terms of the Subscription Services Agreement. Customer hereby accepts and agrees to abide by all of the terms and restrictions of the Software License Agreement. 3.6. NON-MOTOROLA SOFTWARE. Any Non-Motorola Software is licensed or otherwise provided to Customer in accordance with the standard license, terms, and restrictions of the copyright owner on the Effective Date unless the copyright owner has granted to Motorola the right to sublicense the Non- Motorola Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor's rights and protections under the Software License Agreement. Motorola makes no representations or warranties of any kind regarding Non-Motorola Software. Non- Motorola Software may include Open Source Software. 3.7. SHARED AGENCY ARRANGEMENTS. If Customer and another agency (a "Shared Agency") desire to enter into an arrangement whereby Customer will act as a "Host Agency" and permit the Shared Agency to access the Software through Customer, the Shared Agency and Motorola will execute a Shared Agency Agreement for such arrangement and attach it to this Agreement as an additional exhibit. Unless otherwise expressly agreed in the Shared Agency Agreement, Motorola will invoice Customer for the full fees set forth in Exhibit B and Customer will be responsible for timely payment of such fees. Customer may at its option seek reimbursement from Shared Agencies for their share of such fees. However, if at any time a Shared Agency elects to purchase licenses to additional Motorola Software modules for its own use, the party responsible for payment and the payment terms will be mutually agreed in writing by the parties. Customer shall require the Shared Agency to comply with the terms of the Motorola Software License Agreement and Exhibits A-2, A-3, and A-4 as applicable, and shall notify Motorola and cooperate as reasonably requested by Motorola in the event of any non-compliance by the Shared Agency. 3.8. COOPERATIVE PURCHASING. Upon request of a third party state or local agency located in the same state as Customer (the "New Agency"), Motorola will negotiate an agreement with such New Agency that contains the same terms and conditions as this Agreement (excepting the terms described below), subject to the eligibility and validity of such cooperative arrangement under state law, and provided that Motorola and the New Agency agree in writing upon the software, products and Services to be licensed and purchased by the New Agency and the prices thereof, which shall be paid by the New PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions PSA System Agreement 7-5 City of Boynton Beach, FL May 28,2020 Agency. Motorola shall require the New Agency's to comply with the terms of the Motorola Software License Agreement. New Agency's use of Microsoft or Esri OEM software is subject to the terms of Exhibits A-2, A-3, and A-4 respectively, as applicable. 3.9. THIRD PARTY PRODUCTS. 3.9.1 THIRD PARTY PRODUCTS. Customer acknowledges that Non-Motorola Software and Equipment is included in the Solution. Further, Motorola may recommend purchase of additional third party software or hardware. In such case, Customer agrees to purchase from Motorola the third party software and hardware identified in Exhibit C. Motorola makes no representations or warranties with respect to third party software or hardware, but agrees to pass through to Customer any warranties provided by the manufacturers of such products, to the extent permitted. 3.9.2 MICROSOFT PRODUCTS. As to any Microsoft Products being furnished, the Microsoft software for those Microsoft Products is subject to Motorola Subscription Services Addendum and the additional Microsoft End-User License Terms, Exhibit A-2. 3.9.3 Esri OEM SOFTWARE. Notwithstanding any provisions herein to the contrary, the provisions in Esri OEM Software terms, Exhibit A-4, apply concerning the Esri OEM Software. 3.10. SUBSTITUTIONS. At no additional cost to Customer, Motorola may substitute any Equipment, Software, or services to be provided by Motorola, if the substitute meets or exceeds the Specifications and is of equivalent or better quality to the Customer. Any substitution will be reflected in a change order. 3.11. OPTIONAL EQUIPMENT OR SOFTWARE. This paragraph applies only if a "Priced Options" exhibit is shown in Section 1, or if the parties amend this Agreement to add a Priced Options exhibit. During the term of the option as stated in the Priced Options exhibit (or if no term is stated, then for one (1) year after the Effective Date), Customer has the right and option to purchase the equipment, software, and related services that are described in the Priced Options exhibit. Customer may exercise this option by giving written notice to Seller which must designate what equipment, software, and related services Customer is selecting (including quantities, if applicable). To the extent they apply, the terms and conditions of this Agreement will govern the transaction; however, the parties acknowledge that certain provisions must be agreed upon, and they agree to negotiate those in good faith promptly after Customer delivers the option exercise notice. Examples of provisions that may need to be negotiated are: specific lists of deliverables, statements of work, acceptance test plans, delivery and implementation schedules, payment terms, maintenance and support provisions, additions to or modifications of the Software License Agreement, hosting terms, and modifications to the acceptance and warranty provisions. 3.12 UTILITIES; RESTRICTIONS ON USAGE. 3.12.1 UTILITIES. Motorola provides certain software Utilities as part of the Software. Motorola may add, modify, or remove Utilities from the Software during the term of this Agreement. The Utilities contain material that is proprietary to Motorola and/or its licensors, and may be used only as permitted by this Agreement. 3.12.2 USE OF UTILITIES. Customer is permitted to use the Utilities for read-only operations in connection with the authorized use of the Software, but may not allow third parties to use the Utilities unless an authorized official of Motorola consents in writing. Customer is also permitted to use the Utilities to write to Motorola's database, but any such use is solely at Customer's risk, as set forth in Section 3.13.3 below. Motorola strongly advises Customer to limit any such usage to personnel who have advanced training and experience in the use of such software tools. 3.12.3 DISCLAIMER. Motorola permits customers to use the Utilities, but solely as set forth in the Statement of Work. However, there is a high risk of data corruption and system slowdown or damage that may result from Customer's use of the Utilities or other software tools. Customer assumes all risk and is responsible for any damages arising from or in connection with such use, regardless of Motorola's approval. Further, Motorola disclaims all liability for damages caused by Customer's use of the Utilities. Motorola is NOT responsible for any breach of warranty, dam-ages to the Software or its database, data PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-6 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 corruption, support issues, security issues or performance issues arising out of Customer's or a third party's use of the Utilities (even if permitted by Motorola) or use of any other software not specifically licensed in this Agreement (including any third party querying or writing to the database). Section 4 MAINTENANCE AND SUPPORT SERVICES 4.1. MAINTENANCE. During the term of the Agreement, Motorola will provide maintenance Services for the Motorola Software pursuant to the Statement of Work, which has been included in the Subscription Price. Customer is expected to obtain maintenance and warranty services in respect of any Equipment purchased in connection with the System, directly from the hardware provider. Motorola will not provide any maintenance or support Service to Customer for Equipment under this Agreement, unless the parties separately agree to any such arrangement in writing. To obtain any such additional Services, Customer will issue a purchase order referring to this Agreement and the separate proposal document. Omission of reference to this Agreement in Customer's purchase order will not affect the applicability of this Agreement. 4.2. PROFESSIONALSERVICES. If Customer purchases professional services as part of the Solution, additional or different terms specific to such Service will be included in the applicable Addendum and will apply to those Services. Customer may purchase additional professional services by issuing a purchase order referencing this Agreement and Motorola's proposal for such additional services. 4.3. Any information in the form of specifications, drawings, reprints, technical information or otherwise furnished to Customer in providing Services under this Agreement or data viewed, accessed, will remain Motorola's property, will be deemed proprietary, Confidential Information. This Confidential Information will be promptly returned at Motorola's request. 4.4. TOOLS. All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose of providing Services under this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in Customer's custody or control, be liable for any loss or damage to this property, and return it to Motorola upon request. This property will be held by Customer for Motorola's use without charge and may be removed from Customer's premises by Motorola at any time without restriction. Upon termination of the contract for any reason, Customer shall return to Motorola all equipment delivered to Customer. 4.5. CUSTOMER OBLIGATIONS. If the applicable Statement of Work or Addendum contains assumptions that affect the Services or Deliverables, Customer will verify that they are accurate and complete. Any information that Customer provides to Motorola concerning the Services or Deliverables will be accurate and complete in all material respects. Customer will make timely decisions and obtain any required management approvals that are reasonably necessary for Motorola to perform the Services and its other duties under this Agreement. Unless the Statement of Work states the contrary, Motorola may rely upon and is not required to evaluate, confirm, reject, modify, or provide advice concerning any assumptions and Customer-provided information, decisions and approvals described in this paragraph. 4.5.1 LOCATION OF SOFTWARE. Customer may install, access and use the Software only in Customer's own facilities, including any authorized mobile sites. Such mobile devices may log in and access the Software remotely from any location. Customer shall give Motorola two (2) weeks prior written notice of any change in the location of Customer's primary facility where the server-based Software is installed. However, if an immediate change in location is required due to an emergency or disaster recovery, Customer may do so provided that it notifies Motorola as soon as is feasible. Except as provided above, Customer shall not install the Software in any other computer system or use it at any other location without Motorola's express prior authorization, which will not be unreasonably withheld. 4.5.2 RESTRICTIONS, COPIES. Customer will not, and will not allow or enable any third party to: (i) reverse engineer, disassemble, peel components, decompile, reprogram or otherwise reduce the Software or any portion to a human perceptible form or otherwise attempt to recreate the source code; (ii) modify, adapt, create derivative works of, or merge the Software; (iii) copy, reproduce, distribute, lend, or lease the Software or related documentation to any third party, grant any sublicense or other rights in the PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A ® Motorola Solutions PSA System Agreement 7-7 City of Boynton Beach,FL May 28,2020 Software or related documentation to any third party, or take any action that would cause the Software or related documentation to be placed in the public domain; (iv) remove, or in any way alter or obscure, any copyright notice or other notice of Motorola's Proprietary Rights; (v) provide, copy, transmit, disclose, divulge or make the Software or Documentation available to, or permit the use of the Software by any third party or on any machine except as expressly authorized by this Agreement; or(vi) use, or permit the use of, the Software in a manner that would result in the production of a copy of the Software solely by activating a machine containing the Software, except as necessary for system backup or disaster recovery. Customer may make one copy of Software to be used solely for archival, back-up, or disaster recovery purposes; provided that Motorola's copyright notice is included, and Customer may not operate that copy of the Software at the same time as the original Software is being operated. Customer may make as many copies of the documentation as it may reasonably require for the internal use of the Software. The foregoing restrictions on modifications and copying do not apply to open source software, which is governed by the license of the copyright owner. 4.5.3 CUSTOMER USE ONLY. Customer may use and execute the Software only for purposes of serving the internal needs of Customer's business, except as specifically set forth in this Agreement. Any other use of the Software is strictly prohibited. Without limiting the general nature of these restrictions, Customer will not make the Software available for use by third parties on a "time sharing," "application service provider," or"service bureau" basis or for any other similar rental or sharing arrangement, except as expressly authorized in writing by Motorola. 4.5.4 THIRD PARTY ACCESS AND QUERIES. Except as expressly authorized in writing by Motorola, (i) Customer may not allow any other agency, entity, or individual to use or have access to the Software in any manner other than inquire-only; and (ii) such queries may be conducted solely for Customer's internal business purposes. Customer may not query the Software, or permit any third party to query the Software, for a third party's business purposes. 4.5.5 COMPETITIVE USE. Customer may not utilize or permit a third party to access or utilize any part of the Software (including the Utilities) in any manner that competes, directly or indirectly, with any product or Service provided by Motorola, without the express written permission of Motorola. This includes, without limitation, using the Software (or its Utilities) to develop any software, interfaces, or other products that compete with Motorola's products or Services, or using interfaces or other products connecting to the database of the Software in connection with a third party's competing product. 4.5.6 ADDITIONAL COMPONENTS. Other components (hardware and/or third party software) may be required for the use of the Software. For example, unless otherwise detailed in the Technical and Implementation Documents, Customer is required to provide workstations and personal computers, network, operating system, Internet connectivity and other components (e.g., cables, and wiring) associated with and necessary to effectively use the system that are typically supplied by the customer of such a system. Motorola has provided hardware specifications to Customer for use of the Software system. Motorola assumes no responsibility under this Agreement for obtaining and/or supporting such components except as expressly agreed in writing. 4.5.7 PROPER ENVIRONMENT. Customer is responsible for ensuring a proper environment and proper utilities for the computer system on which the Software will operate, including housing and operating the server equipment in a secure environment and according to the specifications for the equipment as specified by its manufacturer. Customer will ensure that all work sites it provides will be safe, secure, and in compliance with all applicable industry and OSHA standards. To the extent applicable, Customer will ensure that these work sites have adequate: physical space; air conditioning and other environmental conditions; adequate and appropriate electrical power outlets, distribution, equipment and connections; and adequate telephone or other communication lines (including modem access and adequate interfacing networking capabilities), all for the installation, use and maintenance of the Software system. Before installing the Software or any related hardware at a work site, Motorola may inspect the work site and advise Customer of any apparent deficiencies or non-conformities with the requirements of this section. 4.5.8 DATA CONVERSION SERVICES. If the parties have agreed that Motorola (or its subcontractor) will convert Customer's data files for use with the Software, such services will be set forth in Exhibit C and PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-8 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 detailed in a data conversion scope of work. Except as agreed by the parties in writing, Motorola is not responsible for any data conversion services. 4.6. ASSUMPTIONS. If any assumptions or conditions contained in this Agreement, applicable Addenda or Statements of Work prove to be incorrect or if Customer's obligations are not performed, Motorola's ability to perform under this Agreement may be impacted and changes to the Subscription Price, Project Schedule, Deliverables, or other changes may be necessary. 4.7. NON-PRECLUSION. If, as a result of the Services performed under this Agreement, Motorola recommends that Customer purchase products or other services, nothing in this Agreement precludes Motorola from participating in a future competitive bidding process or otherwise offering or selling the recommended products or other services to Customer. Customer represents that this paragraph does not violate its procurement or other laws, regulations, or policies. 4.8. PROPRIETARY MATERIALS. Customer acknowledges that Motorola may use and/or provide Customer with access to Proprietary Materials and Derivative Proprietary Materials. The Proprietary Materials and the Derivative Proprietary Materials are the sole and exclusive property of Motorola and Motorola retains all right, title and interest in and to the Proprietary Materials and Derivative Proprietary Materials. 4.9. ADDITIONAL SERVICES. Any services performed by Motorola outside the scope of this Agreement at the direction of Customer will be considered to be additional Services which are subject to additional charges. Any agreement to perform additional Services will be reflected in a written and executed change order, Addendum or amendment to this Agreement. Section 5 PROJECT SCHEDULE The Parties will perform their respective responsibilities in accordance with the Project Schedule. Unless otherwise agreed in writing, the Project Schedule is based upon work being accomplished Monday through Friday during normal business hours with the exception of holidays. On-site work activities will be performed Tuesday through Thursday during normal business hours. Section 6 PAYMENT AND INVOICING 6.1. Customer affirms that a purchase order or notice to proceed is not required for contract performance or for subsequent years of service, if any, and that sufficient funds have been appropriated in accordance with applicable law. The Customer will pay all invoices as received from Motorola and any changes in scope will be subject to the change order process as described in this Agreement. At the time of execution of this Agreement, the Customer will provide all necessary reference information to include on invoices for payment in accordance with this Agreement. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance. 6.2. PRICE. The Subscription Price and the price for purchase, installation and integration of the System(s) is as set forth in the applicable pricing schedule and shall be payable in accordance with Exhibit B. 6.3. INVOICING AND PAYMENT. Motorola will submit invoices to Customer according to the Payment schedule in Exhibit B. Except for a payment that is due on the Effective Date or such other date specified in Exhibit B, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a wire transfer, check, or cashier's check from a U.S. financial institution. Overdue invoices will bear simple interest at the maximum allowable rate. For reference, the Federal Tax Identification Number for Motorola is 36-1115800. 6.4. FREIGHT, TITLE, AND RISK OF LOSS. Motorola will pre-pay and add all freight charges to the invoices. Title and risk of loss to the Equipment will pass to Customer upon shipment. Title to Software will not pass to Customer at any time. Motorola will pack and ship all Equipment in accordance with good commercial practices. 6.5. INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer at the following address: PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-9 City of Boynton Beach,FL May 28,2020 Name: Address: Phone: Email: The address which is the ultimate destination where the Equipment will be delivered to Customer is: Name: Address: The Equipment will be shipped to the Customer at the following address (insert if this information is known): Name: Address: Phone: Customer may change this information by giving written notice to Motorola. Section 7 SITES AND SITE CONDITIONS 7.1. ACCESS TO SITES. In addition to its responsibilities described elsewhere in this Agreement, Customer will provide a designated project manager; all necessary construction and building permits, zoning variances, licenses, and any other approvals that are necessary to develop or use the sites and mounting locations; and access to the worksites or vehicles identified in the Technical and Implementation Documents as reasonably requested by Motorola so that it may perform its duties in accordance with the Project Schedule and Statement of Work. If the Statement of Work so indicates, Motorola may assist Customer in the local building permit process. 7.2. SITE CONDITIONS. Customer will ensure that all work sites it provides will be safe, secure, and in compliance with all applicable industry and OSHA standards. To the extent applicable and unless the Statement of Work states to the contrary, Customer will ensure that these work sites have adequate: physical space; air conditioning and other environmental conditions; adequate and appropriate electrical power outlets, distribution, equipment and connections; and adequate telephone or other communication lines (including modem access and adequate interfacing networking capabilities), all for the installation, use and maintenance of the System. Before installing the Equipment or Software at a work site, Motorola may inspect the work site and advise Customer of any apparent deficiencies or non-conformities with the requirements of this Section. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS-222 in effect on the Effective Date. 7.3. SITE ISSUES. If a Party determines that the sites identified in the Technical and Implementation Documents are no longer available or desired, or if subsurface, structural, adverse environmental or latent conditions at any site differ from those indicated in the Technical and Implementation Documents, the Parties will promptly investigate the conditions and will select replacement sites or adjust the installation plans and specifications as necessary. If change in sites or adjustment to the installation plans and specifications causes a change in the cost or time to perform, the Parties will equitably amend the agreed price, Project Schedule, or both, by a change order. 7.4 CUSTOMER PROVIDED EQUIPMENT. Customer will hold all Customer Provided Equipment free and clear of any liens, charges, or encumbrances of any kind. Customer, at its sole cost and expense will maintain Customer Provided Equipment in good working order and repair, and will provide spare parts for all Customer Provided Equipment. Customer will be fully liable for Customer Provided Equipment and PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-10 PSA System Agreement Motorola Solutions Q City of Boynton Beach,FL May 28,2020 will immediately notify Motorola of any Customer Provided Equipment damage, loss, or theft that may impact Motorola's ability to provide Services under this Agreement. Customer will compensate Motorola for any re-work or changes to Services, and allow for changes to Project Schedule as a result of damage, loss or theft of Customer Provided Equipment. For all Customer Provided Equipment, (i) Customer is responsible for resolving issues affecting the performance of CAD application software; (ii) not provided per the agreed upon specification and within the Project Schedule time frame, the project is subject to delay. Section 8 TRAINING Any training to be provided by Motorola to Customer will be described in the applicable Training Plan (Exhibit C-6). Customer will notify Motorola immediately if a date change for a scheduled training program is required. If Motorola incurs additional costs because Customer: (i) reschedules a training program less than thirty (30) days before its scheduled start date; (ii) does not adhere to the session attendance outlined in the Training Plan; Customer will compensate Motorola in whole for these additional costs. Section 9 SYSTEM ACCEPTANCE 9.1 SYSTEM ACCEPTANCE. System Acceptance will occur upon the first date of Beneficial Use. Customer will not unreasonably delay Beneficial Use, but in any event, Customer shall be required to commence Beneficial Use no later than 60 days following Motorola's installation of the System. 9.2 BENEFICIAL USE. Customer acknowledges that Motorola's ability to perform its implementation and testing responsibilities may be impeded if Customer begins using the System before Live Operations Cutover("Go-Live") plan. Therefore, Customer will not commence Beneficial Use before Live Operation Cutover without Motorola's prior written authorization, which will not be unreasonably withheld. Motorola is not responsible for System performance deficiencies that occur during unauthorized Beneficial Use. Upon commencement of Beneficial Use, Customer assumes responsibility for the use and operation of the System. Section 10 REPRESENTATIONS AND WARRANTIES 10.1. SYSTEM FUNCTIONALITY. Motorola represents that the System will perform in accordance with the Specifications in all material respects. Upon Beneficial Use or Go-Live, whichever occurs first, this System functionality representation is fulfilled. Motorola is not responsible for System performance deficiencies that are caused by ancillary equipment not furnished by Motorola which is attached to or used in connection with the System or for reasons or parties beyond Motorola's control, such as natural causes; or Customer changes to load usage or configuration outside the Specifications or Customer network availability. 10.2. EQUIPMENT WARRANTY. All Equipment sold in connection with the System is manufactured by third parties and not eligible for warranty by Motorola. Any warranty for Equipment should be obtained by Customer directly from the original equipment manufacturer. 10.3. SOFTWARE WARRANTY. Except as otherwise stated in the Software License Agreement or the Subscription Services Agreement, during the Warranty Period, Motorola warrants the Software in accordance with the warranty terms set forth in the Software License Agreement and the Subscription Services Agreement and the provisions of this Section that are applicable to the Software. The warranty set forth Section 10.1 shall apply only to the most current version of the Software issued by Motorola. Issuance of updated versions of the Software does not result in a renewal or extension of the Warranty Period. Motorola assumes no responsibility for the use of superseded, outdated, or uncorrected versions of the Software. Such warranty also excludes non-performance issues that result from Non Motorola Software or hardware malfunctions or defects; modification of the Software by any person other than Motorola, or defects or problems that are outside the reasonable control of Motorola, including defects or damage resulting from use of the Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; or Customer's failure to comply with all applicable industry standards. Customer will reimburse Motorola for its reasonable time and expenses for any Services provided at Customer's request to remedy excluded non- PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-11 City of Boynton Beach,FL May 28,2020 performance issues. Additionally, Motorola is not responsible for any problems or errors with the Software or Customer's system resulting from Customer's use of the Utilities (e.g., ctperl, dbload or ODBC) in any manner other than read-only. Customer expressly acknowledges that any use of the "write" or "update" features of these Utilities may damage Customer's database or cause other problems with its system. If System Acceptance is delayed beyond six (6) months after shipment of the Motorola Software by events or causes beyond Motorola's control, this warranty expires eighteen (18) months after the shipment of the Motorola Software. 10.4. EXCLUSIONS TO SOFTWARE WARRANTIES. These warranties do not apply to defects or damage resulting from: use of the Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; Customer's failure to comply with all applicable industry and OSHA standards. 10.5. SERVICE WARRANTY. During the Warranty Period, Motorola warrants that the Services will be provided in a good and workmanlike manner and will conform in all material respects to the applicable Statement of Work. Services will be free of defects in materials and workmanship for a period of ninety (90) days from the date the performance of the Services are completed. Customer acknowledges that the Deliverables may contain recommendations, suggestions or advice from Motorola to Customer (collectively, "recommendations"). Motorola makes no warranties concerning those recommendations, and Customer alone accepts responsibility for choosing whether and how to implement the recommendations and the results to be realized from implementing them. 10.6. THIRD PARTY PRODUCTS. Notwithstanding any provisions herein to the contrary, the warranty provisions of Exhibit A-2 and Exhibit A-4 apply respectively to Microsoft Products and Esri OEM Software. 10.7. WARRANTY CLAIMS. To assert a warranty claim, Customer must notify Motorola in writing of the claim before the expiration of the Warranty Period. Upon receipt of this notice, Motorola will investigate the warranty claim. If this investigation confirms a valid Software warranty claim, Motorola will (at its option and at no additional charge to Customer) repair the defective Motorola Software, replace it with the same or equivalent product, or refund the price of the defective Motorola Software. These actions will be the full extent of Motorola's liability for the warranty claim. In the event of a valid Services warranty claim, Customer's sole remedy is to require Motorola to re-perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-conforming Service. If this investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding to the claim on a time and materials basis using Motorola's then current labor rates. Repaired or replaced product is warranted for the balance of the original applicable warranty period. All replaced products or parts will become the property of Motorola. 10.8. ORIGINAL END USER IS COVERED. These express limited warranties are extended by Motorola to the original user purchasing the System or Services for commercial, industrial, or governmental use only, and are not assignable or transferable. 10.9. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. In addition, Motorola disclaims any warranty to any person other than Customer with respect to the Software or Documentation. Customer agrees that Motorola is not responsible, and Motorola disclaims all liability for any claims or damages arising out of or related to any unauthorized persons hacking into or accessing Customer's database or the Software. Section 11 DELAYS 11.1. FORCE MAJEURE. Neither Party will be liable for its non-performance or delayed performance if caused by a Force Majeure. A Party that becomes aware of a Force Majeure that will significantly delay performance will notify the other Party promptly (but in no event later than fifteen days) after it discovers PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506 l FLP19P267A 7-12 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 the Force Majeure. If a Force Majeure occurs, the Parties will execute a change order to extend the Project Schedule or applicable Addenda for a time period that is reasonable under the circumstances. 11.2. PROJECT SCHEDULE DELAYS CAUSED BY CUSTOMER. If Customer (including its other contractors) delays the Project Schedule, it will make the promised payments according to the Payment Schedule as if no delay occurred; and the Parties will execute a change order to extend the Project Schedule and, if requested, compensate Motorola for all reasonable charges incurred because of the delay. Delay charges may include costs incurred by Motorola or its subcontractors for additional freight, warehousing and handling of Equipment; extension of the warranties; travel; suspending and re- mobilizing the work; additional engineering, project management, and standby time calculated at then current rates; and preparing and implementing an alternative implementation plan. Section 12 DISPUTES The Parties will use the following procedure to address any dispute arising under this Agreement (a "Dispute"). 12.1. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the laws of the State in which the System is installed. 12.2. NEGOTIATION. Either Party may initiate the Dispute resolution procedures by sending a notice of Dispute ("Notice of Dispute"). The Parties will attempt to resolve the Dispute promptly through good faith negotiations including 1) timely escalation of the Dispute to executives who have authority to settle the Dispute and who are at a higher level of management than the persons with direct responsibility for the matter and 2) direct communication between the executives. If the Dispute has not been resolved within ten (10) days from the Notice of Dispute, the Parties will proceed to mediation. 12.3. MEDIATION. The Parties will choose an independent mediator within thirty (30) days of a notice to mediate from either Party ("Notice of Mediation"). Neither Party may unreasonably withhold consent to the selection of a mediator. If the Parties are unable to agree upon a mediator, either Party may request that American Arbitration Association nominate a mediator. Each Party will bear its own costs of mediation, but the Parties will share the cost of the mediator equally. Each Party will participate in the mediation in good faith and will be represented at the mediation by a business executive with authority to settle the Dispute. 12.4. LITIGATION, VENUE and JURISDICTION. If a Dispute remains unresolved for sixty (60) days after receipt of the Notice of Mediation, either Party may then submit the Dispute to a court of competent jurisdiction in the state in which the System is installed. Each Party irrevocably agrees to submit to the exclusive jurisdiction of the courts in such state over any claim or matter arising under or in connection with this Agreement. 12.5. CONFIDENTIALITY. All communications pursuant to subsections 12.2 and 12.3 will be treated as compromise and settlement negotiations for purposes of applicable rules of evidence and any additional confidentiality protections provided by applicable law. The use of these Dispute resolution procedures will not be construed under the doctrines of laches, waiver or estoppel to affect adversely the rights of either Party. Section 13 DEFAULT AND TERMINATION 13.1. DEFAULT BY A PARTY. If either Party fails to perform a material obligation under this Agreement and does not correct such breach within a reasonable time, the other Party may consider the non- performing Party to be in default (unless a Force Majeure causes the failure) and may assert a default claim by giving the non-performing Party a written and detailed notice of default. Except for a default by Customer for failing to pay any amount when due under this Agreement which must be cured immediately, the defaulting Party will have thirty (30) days after receipt of the notice of default to either cure the default or, if the default is not curable within thirty (30) days, provide a written cure plan. The defaulting Party will begin implementing the cure plan immediately after receipt of notice by the other Party that it approves the plan. If Customer is the defaulting Party, Motorola may stop work on the project until it approves the Customer's cure plan. Repudiation or failure to accept the Software without cause constitutes a material breach of this Agreement. PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PSA System Agreement 7-13 City of Boynton Beach,FL May 28,2020 13.2. FAILURE TO CURE. If a defaulting Party fails to cure the default as provided above in Section 13.1, unless otherwise agreed in writing, the non-defaulting Party may terminate any unfulfilled portion of this Agreement. In the event of termination for default, the defaulting Party will promptly return to the non- defaulting Party any of its Confidential Information. Customer will mitigate damages and provide Motorola with detailed invoices substantiating the charges. In the event Customer elects to terminate this Agreement for any reason other than default, Customer shall pay Motorola for the conforming Equipment and/or Software delivered and all services performed. 13.3 EFFECT OF TERMINATION. Upon termination of this Agreement, all rights granted to Customer will terminate and revert to Motorola and/or its licensors. Promptly upon termination of this Agreement for any reason or upon discontinuance or abandonment of Customer's possession or use of the Software, Customer must return or destroy, as requested by Motorola, all copies of the Software and Non-Motorola Software in Customer's possession, and all related Documentation, Confidential Information and other materials pertaining to the Software (including all copies thereof). However, the recipient of Confidential Information may retain one (1) archival copy of such Confidential Information (excluding the Software, Non-Motorola Software, and related Documentation), which it may use only in case of a dispute concerning this Agreement. Customer agrees to certify Customer's compliance with such obligations, and that Customer is no longer using the Software, upon Motorola's request. Customer will permit Motorola to repossess the Software and any products sold hereunder for which Customer has not fully paid the license fees or purchase price, as applicable. If Customer has any outstanding payment obligations under this Agreement, Motorola may accelerate and declare all such obligations of Customer immediately due and payable by Customer as a liquidated sum and proceed against Customer in any lawful way for satisfaction of such sum. Section 14 INDEMNIFICATION 14.1. GENERAL INDEMNITY BY Motorola. Motorola will indemnify and hold Customer harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Customer to the extent it is caused by the negligence of Motorola, its subcontractors, or their employees or agents, while performing their duties under this Agreement, if Customer gives Motorola prompt, written notice of any claim or suit. Customer will cooperate with Motorola in its defense or settlement of the claim or suit. This Section sets forth the full extent of Motorola's general indemnification of Customer from liabilities that are in any way related to Motorola's performance under this Agreement. 14.2. GENERAL INDEMNITY BY CUSTOMER. Customer will indemnify and hold Motorola harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Motorola to the extent it is caused by the negligence of Customer, its other contractors, or their employees or agents, while performing their duties under this Agreement, if Motorola gives Customer prompt, written notice of any claim or suit. Motorola will cooperate with Customer in its defense or settlement of the claim or suit. This Section sets forth the full extent of Customer's general indemnification of Motorola from liabilities that are in any way related to Customer's performance under this Agreement. 14.3. PATENT AND COPYRIGHT INFRINGEMENT. 14.3.1. Motorola will defend at its expense any suit brought against Customer to the extent it is based on a third-party claim alleging that the Equipment manufactured by Motorola or the Motorola Software ("Motorola Product") directly infringes a United States patent or copyright ("Infringement Claim"). Motorola's duties to defend and indemnify are conditioned upon: Customer promptly notifying Motorola in writing of the Infringement Claim; Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and Customer providing to Motorola cooperation and, if requested by Motorola, reasonable assistance in the defense of the Infringement Claim. In addition to Motorola's obligation to defend, and subject to the same conditions, Motorola will pay all damages finally awarded against Customer by a court of competent jurisdiction for an Infringement Claim or agreed to, in writing, by Motorola in settlement of an Infringement Claim. 14.3.2 If an Infringement Claim occurs, or in Motorola's opinion is likely to occur, Motorola may at its PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-14 PSA System Agreement Motorola Solutions Q City of Boynton Beach,FL May 28,2020 option and expense: (a) procure for Customer the right to continue using the Motorola Product; (b) replace or modify the Motorola Product so that it becomes non-infringing while providing functionally equivalent performance; or (c) accept the return of the Motorola Product and grant Customer a credit for the Motorola Product, less a reasonable charge for depreciation. The depreciation amount will be calculated based upon generally accepted accounting standards. 14.3.3 Motorola will have no duty to defend or indemnify for any Infringement Claim that is based upon: (a) the combination of the Motorola Product with any software, apparatus or device not furnished by Motorola; (b) the use of ancillary equipment or software not furnished by Motorola and that is attached to or used in connection with the Motorola Product; (c) Motorola Product designed or manufactured in accordance with Customer's designs, specifications, guidelines or instructions, if the alleged infringement would not have occurred without such designs, specifications, guidelines or instructions; (d) a modification of the Motorola Product by a party other than Motorola; (e) use of the Motorola Product in a manner for which the Motorola Product was not designed or that is inconsistent with the terms of this Agreement; or (f) the failure by Customer to install an enhancement release to the Motorola Software that is intended to correct the claimed infringement. In no event will Motorola's liability resulting from its indemnity obligation to Customer extend in any way to royalties payable on a per use basis or the Customer's revenues, or any royalty basis other than a reasonable royalty based upon revenue derived by Motorola from Customer from sales or license of the infringing Motorola Product. 14.3.4. This Section 14 provides Customer's sole and exclusive remedies and Motorola's entire liability in the event of an Infringement Claim. Customer has no right to recover and Motorola has no obligation to provide any other or further remedies, whether under another provision of this Agreement or any other legal theory or principle, in connection with an Infringement Claim. In addition, the rights and remedies provided in this Section 14 are subject to and limited by the restrictions set forth in Section 15. Section 15 LIMITATION OF LIABILITY Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to (i) with respect to damages resulting from the Equipment, or implementation, or other one time services the direct damages recoverable under law, but not to exceed the price of the Equipment, implementation and other one-time Services with respect to which losses or damages are claimed or (ii) with respect to the Subscription Software and other Subscription Services or any other claims not otherwise specified in this clause, direct damages recoverable under law, but not to exceed in any calendar year the Subscription Price for twelve (12) months of Services preceding the first incident giving rise to the claim in such year. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS, INCONVENIENCE, LOSS OF USE, LOSS TIME, DATA, GOODWILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE EQUIPMENT OR SOFTWARE, OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This limitation of liability provision survives the expiration or termination of the Agreement and applies notwithstanding any contrary provision. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except for money due upon an open account. Section 16 CONFIDENTIALITY AND PROPRIETARY RIGHTS 16.1. CONFIDENTIAL INFORMATION. 16.1.1. Each party is a disclosing party ("Discloser") and a receiving party ("Recipient") under this Agreement. All Deliverables will be deemed to be Motorola's Confidential Information. During the term of this Agreement and for a period of three (3) years from the expiration or termination of this Agreement, Recipient will (i) not disclose Confidential Information to any third party; (ii) restrict disclosure of Confidential Information to only those employees (including, but not limited to, employees of any wholly owned subsidiary, a parent company, any other wholly owned subsidiaries of the same parent company), agents or consultants who must be directly involved with the Confidential Information for the purpose and PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-15 City of Boynton Beach,FL May 28,2020 who are bound by confidentiality terms substantially similar to those in this Agreement; (iii) not disclose the Software or its related documentation to any competitor of Motorola; (iv) not copy, reproduce, reverse engineer, de-compile or disassemble any Confidential Information; (v) use the same degree of care as for its own information of like importance, but at least use reasonable care, in safeguarding against disclosure of Confidential Information; (vi) promptly notify Discloser upon discovery of any unauthorized use or disclosure of the Confidential Information and take reasonable steps to regain possession of the Confidential Information and prevent further unauthorized actions or other breach of this Agreement; and (vii) only use the Confidential Information as needed to fulfill this Agreement. 16.1.2. Recipient is not obligated to maintain as confidential, Confidential Information that Recipient can demonstrate by documentation (i) is now available or becomes available to the public without breach of this agreement; (ii) is explicitly approved for release by written authorization of Discloser; (iii) is lawfully obtained from a third party or parties without a duty of confidentiality; (iv) is known to the Recipient prior to such disclosure; or (v) is independently developed by Recipient without the use of any of Discloser's Confidential Information or any breach of this Agreement. Additionally, the Recipient may disclose Confidential Information to the extent required by a judicial or legislative order or proceeding, or by any applicable federal or state open records act or freedom of information act requirements provided that it gives the Discloser prompt prior notice of the intended disclosure and an opportunity to respond or object to the disclosure, if permissible. 16.1.3. All Confidential Information remains the property of the Discloser and will not be copied or reproduced without the express written permission of the Discloser, except for copies that are absolutely necessary in order to fulfill this Agreement. Within ten (10) days of receipt of Discloser's written request, Recipient will return all Confidential Information to Discloser along with all copies and portions thereof, or certify in writing that all such Confidential Information has been destroyed. However, Recipient may retain one (1) archival copy of the Confidential Information that it may use only in case of a dispute concerning this Agreement. No license, express or implied, in the Confidential Information is granted other than to use the Confidential Information in the manner and to the extent authorized by this Agreement. The Discloser warrants that it is authorized to disclose any Confidential Information it discloses pursuant to this Agreement. 16.2. PRESERVATION OF MOTOROLA'S PROPRIETARY RIGHTS. Motorola, the third party manufacturer of any Equipment, and the copyright owner of any Non-Motorola Software own and retain all of their respective Proprietary Rights in the Equipment and Software, and nothing in this Agreement is intended to restrict their Proprietary Rights. The Software and all related documentation and materials provided by Motorola are licensed (not sold) to Customer. Motorola and the copyright owner of any Non- Motorola Software own and retain all of their respective Proprietary Rights in the Software and Non- Motorola Software respectively, and nothing in this Agreement is intended to restrict their Proprietary Rights. All intellectual property developed, originated, or prepared by Motorola in connection with providing to Customer the Equipment, Software, Subscription Software, or related services remain vested exclusively in Motorola, and this Agreement does not grant to Customer any shared development rights of intellectual property. Motorola and its licensors specifically reserve all rights not expressly granted to Customer in this Agreement. Customer must keep the Software free and clear of all claims, liens, and encumbrances. Except as explicitly provided in the Software License Agreement, Motorola does not grant to Customer, either directly or by implication, estoppel, or otherwise, any right, title or interest in Motorola's Proprietary Rights. Customer will not modify, disassemble, peel components, decompile, otherwise reverse engineer or attempt to reverse engineer, derive source code or create derivative works from, adapt, translate, merge with other software, reproduce, distribute, sublicense, sell or export the Software, or permit or encourage any third party to do so. The preceding sentence does not apply to Open Source Software which is governed by the standard license of the copyright owner. 16.3 PROPRIETARY MATERIALS. Customer acknowledges that Motorola may use and/or provide Customer with access to certain software tools and/or other technical materials, including, but not limited to, data, modules, components, designs, utilities, subsets, objects, program listings, models, methodologies, programs, systems, analysis frameworks, leading practices and specifications which Motorola has developed prior to, or independently from, the provision of the Services and/or which Motorola licenses from third parties, and derivatives thereof (collectively, "Proprietary Materials"). The PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506 1 FLP19P267A 7-16 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 Proprietary Materials are the sole and exclusive property of Motorola and Motorola retains all right, title and interest in and to the Proprietary Materials. 16.4 VOLUNTARY DISCLOSURE. Except as required to fulfill its obligations under this Agreement, Motorola will have no obligation to provide Customer with access to its Confidential Information and/or proprietary information. Under no circumstances will Motorola be required to provide any data related to cost and pricing. 16.5 DATA AND FEEDBACK. 16.5.1 To the extent permitted by law, Customer owns all right, title and interest in System Data created solely by it or its agents (hereafter, "Customer Data"), and grants to Motorola the right to use, host, cache, store, reproduce, copy, modify, combine, analyze, create derivatives from, communicate, transmit, publish, display, and distribute such Customer Data. 16.5.2 Motorola owns all right, title and interest in data resulting from System Data that is or has been transformed, altered, processed, aggregated, correlated or operated on (hereafter, "Derivative Data"). 16.5.3 Any Feedback given by Customer is and will be entirely voluntary and, even if designated as confidential, will not create any confidentiality obligation for Motorola. Motorola will be free to use, reproduce, license or otherwise distribute and exploit the Feedback without any obligation to Customer. Customer acknowledges that Motorola's receipt of the Feedback does not imply or create recognition by Motorola of either the novelty or originality of any idea. The parties further agree that all fixes, modifications and improvements made to Motorola products or services conceived of or made by Motorola that are based, either in whole or in part, on the Feedback are the exclusive property of Motorola and all right, title and interest in and to such fixes, modifications or improvements to the Motorola product or service will vest solely in Motorola. Section 17 GENERAL 17.1. TAXES. The Subscription Price does not include any excise, sales, lease, use, property, or other taxes, assessments or duties, all of which will be paid by Customer except as exempt by law. If Motorola is required to pay any of these taxes, Motorola will send an invoice to Customer and Customer will pay to Motorola the amount of the taxes (including any interest and penalties) within thirty (30) days after the date of the invoice. Customer will be solely responsible for reporting the Equipment for personal property tax purposes, and Motorola will be solely responsible for reporting taxes on its income or net worth. 17.2. ASSIGNABILITY AND SUBCONTRACTING. Except as provided herein, neither Party may assign this Agreement or any of its rights or obligations hereunder without the prior written consent of the other Party, which consent will not be unreasonably withheld. Any attempted assignment, delegation, or transfer without the necessary consent will be void. Notwithstanding the foregoing, Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. In addition, in the event Motorola separates one or more of its businesses (each a "Separated Business"), whether by way of a sale, establishment of a joint venture, spin-off or otherwise (each a "Separation Event"), Motorola may, without the prior written consent of the other Party and at no additional cost to Motorola, assign this Agreement such that it will continue to benefit the Separated Business and its affiliates (and Motorola and its affiliates, to the extent applicable)following the Separation Event. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its duties under this Agreement. 17.3. WAIVER. Failure or delay by either Party to exercise a right or power under this Agreement will not be a waiver of the right or power. For a waiver of a right or power to be effective, it must be in a writing signed by the waiving Party. An effective waiver of a right or power will not be construed as either a future or continuing waiver of that same right or power, or the waiver of any other right or power. 17.4. SEVERABILITY. If a court of competent jurisdiction renders any part of this Agreement invalid or unenforceable, that part will be severed and the remainder of this Agreement will continue in full force and effect. 17.5. INDEPENDENT CONTRACTORS. Each Party will perform its duties under this Agreement as an PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions PSA System Agreement 7-17 City of Boynton Beach, FL May 28,2020 independent contractor. The Parties and their personnel will not be considered to be employees or agents of the other Party. Nothing in this Agreement will be interpreted as granting either Party the right or authority to make commitments of any kind for the other. This Agreement will not constitute, create, or be interpreted as a joint venture, partnership or formal business organization of any kind. 17.6. HEADINGS AND SECTION REFERENCES. The section headings in this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular section to which the heading refers. This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either Party. 17.7. NOTICES. Notices required under this Agreement to be given by one Party to the other must be in writing and either personally delivered or sent to the address provided by the other Party by certified mail, return receipt requested and postage prepaid (or by a recognized courier service, such as Federal Express, UPS, or DHL), or by facsimile with correct answerback received, and will be effective upon receipt. 17.8. COMPLIANCE WITH APPLICABLE LAWS. Each Party will comply with all applicable federal, state, and local laws, regulations and rules concerning the performance of this Agreement or use of the System. Customer will obtain and comply with all Federal Communications Commission ("FCC") licenses and authorizations required for the installation, operation and use of the System before the scheduled installation of the Equipment. Although Motorola might assist Customer in the preparation of its FCC license applications, neither Motorola nor any of its employees is an agent or representative of Customer in FCC or other matters. 17.9 PUBLIC RECORDS. Sealed documents received by the City in response to an invitation are exempt from public records disclosure until thirty (30) days after the opening of the Bid unless the City announces intent to award sooner, in accordance with Florida Statutes 119.07. The City is public agency subject to Chapter 119, Florida Statutes. The Contractor shall comply with Florida's Public Records Law. Specifically, the Contractor shall: A. Keep and maintain public records required by the CITY to perform the service; B. Upon request from the CITY's custodian of public records, provide the CITY with a copy of the requested records or allow the records to be inspected or copied within a reasonable time at a cost that does not exceed the cost provided in chapter 119, Fla. Stat. or as otherwise provided by law; C. Ensure that public records that are exempt or that are confidential and exempt from public record disclosure requirements are not disclosed except as authorized by law for the duration of the contract term and, following completion of the contract, Contractor shall destroy all copies of such confidential and exempt records remaining in its possession once the Contractor transfers the records in its possession to the CITY; and D. Upon completion of the contract, Contractor shall transfer to the CITY, at no cost to the CITY, all public records in Contractor's possession All records stored electronically by Contractor must be provided to the CITY, upon request from the CITY's custodian of public records, in a format that is compatible with the information technology systems of the CITY. E. IF THE CONTRACTOR HAS QUESTIONS REGARDING THE APPLICATION OF CHAPTER 119, FLORIDA STATUES, TO THE CONTRACTOR'S DUTY TO PROVIDE PUBLIC RECORDS 4 RELATING TO THIS CONTRACT, CONTACT THE CUSTODIAN OF PUBLIC RECORDS: CRYSTAL GIBSON, CITY CLERK 3301 QUANTUM BLVD., SUITE 101 BOYNTON BEACH, FLORIDA, 33426 561-742-6061 GIBSONC(a..BBFL.US PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-18 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 17.10 By execution of this Agreement, in accordance with the requirements of F.S. 287-135 and F.S. 215.473, Contractor certifies that Contractor is not participating in a boycott of Israel. Contractor further certifies that Contractor is not on the Scrutinized Companies that Boycott Israel list, not on the Scrutinized Companies with Activities in Sudan List, and not on the Scrutinized Companies with Activities in the Iran Petroleum Energy Sector List, or has Contractor been engaged in business operations in Syria. Subject to limited exceptions provided in state law, the City will not contract for the provision of goods or services with any scrutinized company referred to above. Submitting a false certification shall be deemed a material breach of contract. The City shall provide notice, in writing, to Contractor of the City's determination concerning the false certification. Contractor shall have five (5) days from receipt of notice to refute the false certification allegation. If such false certification is discovered during the active contract term, Contractor shall have ninety (90) days following receipt of the notice to respond in writing and demonstrate that the determination of false certification was made in error. If Contractor does not demonstrate that the City's determination of false certification was made in error then the City shall have the right to terminate the contract and seek civil remedies pursuant to Section 287.135, Florida Statutes, as amended from time to time. 17.11. AUTHORITY TO EXECUTE AGREEMENT. Each Party represents that it has obtained all necessary approvals, consents and authorizations to enter into this Agreement and to perform its duties under this Agreement; the person executing this Agreement on its behalf has the authority to do so; upon execution and delivery of this Agreement by the Parties, it is a valid and binding contract, enforceable in accordance with its terms; and the execution, delivery, and performance of this Agreement does not violate any bylaw, charter, regulation, law or any other governing authority of the Party. 17.12. ADMINISTRATOR LEVEL ACCOUNT ACCESS. If applicable to the type of System purchased by Customer, Motorola will provide Customer with administrative user credentials. Customer agrees to only grant access to the administrative user credentials to those personnel with the training and experience to correctly use them. Customer is responsible for protecting administrative user Credentials from disclosure and maintaining Credential validity by, among other things, updating passwords when required. Customer may be asked to provide valid administrative user credentials when in contact with Motorola System support personnel. Customer understands that changes made as the administrative user can significantly impact the performance of the System. Customer agrees that it will be solely responsible for any negative impact on the System or its users by any such changes. System issues occurring as a result of changes made using the administrative user credentials may impact Motorola's ability to perform Services or other obligations under the Agreement. In such cases, a revision to the appropriate provisions of the Agreement, including the Statement of Work, may be necessary. To the extent Motorola provides assistance to correct any issues caused by or arising out of the use of or failure to maintain administrative user credentials, Motorola will be entitled to bill Customer and Customer will pay Motorola on a time and materials basis for resolving the issue. 17.13. COVENANT NOT TO EMPLOY. During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering Services under this Agreement. If this provision is found to be overly broad under applicable law, it will be modified as necessary to conform to applicable law. 17.14. SURVIVAL OF TERMS. The following provisions will survive the expiration or termination of this Agreement for any reason: Section 3.6 (Motorola Software); Section 3.7 (Non-Motorola Software); if any payment obligations exist, Sections 6.2 and 6.3 (Subscription Price and Invoicing and Payment); Subsection 10.9 (Disclaimer of Implied Warranties); Section 12 (Disputes); Section 15 (Limitation of Liability); and Section 16 (Confidentiality and Proprietary Rights); and all of the General provisions in Section 17. 17.15. ENTIRE AGREEMENT. This Agreement, including all Exhibits, constitutes the entire agreement of the Parties regarding the subject matter of the Agreement and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. This Agreement may be executed in multiple counterparts, and shall have the same legal force and effect as if the Parties PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506 l FLP19P267A © Motorola Solutions PSA System Agreement 7-19 City of Boynton Beach,FL May 28,2020 had executed it as a single document. The Parties may sign in writing, or by electronic signature, including by email. An electronic signature, or a facsimile copy or computer image, such as a PDF or tiff image, of a signature, shall be treated as and shall have the same effect as an original signature. In addition, an electronic signature, a true and correct facsimile copy or computer image of this Agreement shall be treated as and shall have the same effect as an original signed copy of this document. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase or purchase order, acknowledgment or other form will not be considered an amendment or modification of this Agreement, even if a representative of each Party signs that document. The Parties hereby enter into this Agreement as of the Effective Date. Motorola Solutions,Inc. Customer By: By: ". + _ 41 • Name: Daniel Sanchez Name: Lori LaVerriere Title: Territory Vice President Title: City Manager Date: 6/24/2020 Date: July 10, 2020 APPROVED AS • F RM: CITY ATTORNEY PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-20 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 Exhibit A-1 MOTOROLA SOFTWARE LICENSE AGREEMENT This Exhibit A-1 Motorola Software License Agreement ("Agreement") is between Motorola Solutions, Inc., ("Motorola"), and ("Licensee"). For good and valuable consideration, the parties agree as follows: Section 1 DEFINITIONS 1.1 "Designated Products" means products provided by Motorola to Licensee with which or for which the Software and Documentation is licensed for use. 1.2 "Documentation" means product and software documentation that specifies technical and performance features and capabilities, and the user, operation and training manuals for the Software (including all physical or electronic media upon which such information is provided). 1.3 "Open Source Software" means software with either freely obtainable source code, license for modification, or permission for free distribution. 1.4 "Open Source Software License" means the terms or conditions under which the Open Source Software is licensed. 1.5 "Primary Agreement" means the agreement to which this exhibit is attached. 1.6 "Security Vulnerability" means a flaw or weakness in system security procedures, design, implementation, or internal controls that could be exercised (accidentally triggered or intentionally exploited) and result in a security breach such that data is compromised, manipulated or stolen or the system damaged. 1.7 "Software" (i) means proprietary software in object code format, and adaptations, translations, de- compilations, disassemblies, emulations, or derivative works of such software; (ii) means any modifications, enhancements, new versions and new releases of the software provided by Motorola; and (iii) may contain one or more items of software owned by a third party supplier. The term "Software" does not include any third party software provided under separate license or third party software not licensable under the terms of this Agreement. Section 2 SCOPE Motorola and Licensee enter into this Agreement in connection with Motorola's delivery of certain proprietary software or products containing embedded or pre-loaded proprietary software, or both. This Agreement contains the terms and conditions of the license Motorola is providing to Licensee, and Licensee's use of the proprietary software and affiliated documentation. Section 3 GRANT OF LICENSE 3.1. Subject to the provisions of this Agreement and in consideration of the payment of applicable license fees, Motorola grants to Licensee a personal, limited, non-transferable (except as permitted in Section 7) and non-exclusive license under Motorola's copyrights and Confidential Information (as defined in the Primary Agreement) embodied in the Software to use the Software, in object code form, and the Documentation solely in connection with Licensee's use of the Designated Products. If Exhibit C-2 lists one or more agencies of Customer as "Authorized Users," Shared Agencies, or a similar term, or otherwise identifies the agencies that the parties intend to use the Software, then, notwithstanding any other terms of this Agreement, the parties acknowledge and agree that all rights and licenses granted under this Agreement for the use of the Software and related materials are granted solely to such Authorized Users, including Shared Agencies, and their personnel. As required by the Primary Agreement, Customer will require Authorized Users including Shared Agencies to commit in writing to the obligations in the Software License Agreement. Additional agencies may be added to Exhibit C-2 as Authorized Users, or may be added as Shared Agencies pursuant to Section 3.8 of the Primary Agreement, by mutual written agreement of Customer and Motorola, subject to payment of the applicable PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-21 City of Boynton Beach,FL May 28,2020 license and support fees for the additional agencies. This Agreement does not grant any rights to source code. 3.2. If the Software licensed under this Agreement contains or is derived from Open Source Software, the terms and conditions governing the use of such Open Source Software are in the Open Source Software Licenses of the copyright owner and not this Agreement. If there is a conflict between the terms and conditions of this Agreement and the terms and conditions of the Open Source Software Licenses governing Licensee's use of the Open Source Software, the terms and conditions of the license grant of the applicable Open Source Software Licenses will take precedence over the license grants in this Agreement. If requested by Licensee, Motorola will use commercially reasonable efforts to: (i) determine whether any Open Source Software is provided under this Agreement; and (ii) identify the Open Source Software (or specify where that license may be found). 3.3. If the Designated Products being acquired by Licensee include a Microsoft SQL Server or a Microsoft System Center Operations Manager, the Microsoft software for these Microsoft Products is sublicensed to Licensee from Motorola and is subject to additional Microsoft End-User License Agreement terms. 3.4 TO THE EXTENT, IF ANY, THAT THERE IS A SEPARATE LICENSE AGREEMENT PACKAGED WITH, OR PROVIDED ELECTRONICALLY WITH, A PARTICULAR PRODUCT THAT BECOMES EFFECTIVE ON AN ACT OF ACCEPTANCE BY THE END USER, THEN THAT AGREEMENT SUPERSEDES THE SOFTWARE LICENSE AGREEMENT AS TO THE END USER OF EACH SUCH PRODUCT. Section 4 LIMITATIONS ON USE 4.1. Licensee may use the Software only for Licensee's internal business purposes and only in accordance with the Documentation. Any other use of the Software is strictly prohibited. Without limiting the general nature of these restrictions, Licensee will not make the Software available for use by third parties on a "time sharing," "application service provider,"or"service bureau" basis or for any other similar commercial rental or sharing arrangement. 4.2. Licensee will not, and will not allow or enable its employees, agents, and independent contractors and any third party to: (i) reverse engineer, disassemble, peel components, decompile, reprogram or otherwise reduce the Software or any portion to a human perceptible form or otherwise attempt to recreate the source code; (ii) modify, adapt, create derivative works of, or merge the Software; (iii) copy, reproduce, distribute, lend, or lease the Software or Documentation to any third party, grant any sublicense or other rights in the Software or Documentation to any third party, or take any action that would cause the Software or Documentation to be placed in the public domain; (iv) remove, or in any way alter or obscure, any copyright notice or other notice of Motorola's proprietary rights; (v) provide, copy, transmit, disclose, divulge or make the Software or Documentation available to, or permit the use of the Software by any third party or on any machine except as expressly authorized by this Agreement; or (vi) use, or permit the use of, the Software in a manner that would result in the production of a copy of the Software solely by activating a machine containing the Software. Licensee may make one copy of Software to be used solely for archival, back-up, or disaster recovery purposes; provided that Licensee may not operate that copy of the Software at the same time as the original Software is being operated. Licensee may make as many copies of the Documentation as it may reasonably require for the internal use of the Software. Licensee is liable for any breach of this Agreement by any of its employees, agents, or independent contractors. 4.3. Unless otherwise authorized by Motorola in writing, Licensee will not, and will not enable or allow any third party to: (i) install a licensed copy of the Software on more than one unit of a Designated Product; or(ii) copy onto or transfer Software installed in one unit of a Designated Product onto one other device. Licensee may temporarily transfer Software installed on a Designated Product to another device if the Designated Product is inoperable or malfunctioning, if Licensee provides written notice to Motorola of the temporary transfer and identifies the device on which the Software is transferred. Temporary transfer of the Software to another device must be discontinued when the original Designated Product is returned to operation and the Software must be removed from the other device. Licensee must provide prompt PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-22 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 written notice to Motorola at the time temporary transfer is discontinued. 4.4. The license for Cityworks or Customer Service Request Software is for the use of the Software with the Designated System or for the specified number of Concurrent Users for which it was provided, the purpose for which it was designed and only for the application specific use covered by this Agreement, or the Primary Agreement. This license does not allow access to the Software through other Designated Systems except as specifically permitted. "Concurrent User" means the maximum number of concurrent connections to Software authorized by this Agreement or the Primary Agreement at any one instance in time. "Designated System" means the computer hardware and operating system configuration specified in the Primary Agreement for which the Software is licensed for use. Additional Designated System licenses are required for communication with additional instances of a database or additional databases. 4.5. Licensee will maintain, during the term of this Agreement and for a period of two years thereafter, accurate records relating to this license grant to verify compliance with this Agreement. Motorola or an independent third party("Auditor") may inspect Licensee's premises, books and records, upon reasonable prior notice to Licensee, during Licensee's normal business hours and subject to Licensee's facility and security regulations. Motorola is responsible for the payment of all expenses and costs of the Auditor. Any information obtained by Motorola and the Auditor will be kept in strict confidence by Motorola and the Auditor and used solely for the purpose of verifying Licensee's compliance with the terms of this Agreement. Section 5 OWNERSHIP AND TITLE Motorola, its licensors, and its suppliers retain all of their proprietary rights in any form in and to the Software and Documentation, including, but not limited to, all rights in patents, patent applications, inventions, copyrights, trademarks, trade secrets, trade names, and other proprietary rights in or relating to the Software and Documentation (including any corrections, bug fixes, enhancements, updates, modifications, adaptations, translations, de-compilations, disassemblies, emulations to or derivative works from the Software or Documentation, whether made by Motorola or another party, or any improvements that result from Motorola's processes or, provision of information services). No rights are granted to Licensee under this Agreement by implication, estoppel or otherwise, except for those rights which are expressly granted to Licensee in this Agreement. All intellectual property developed, originated, or prepared by Motorola in connection with providing the Software, Designated Products, Documentation or related services, remains vested exclusively in Motorola, and Licensee will not have any shared development or other intellectual property rights. Section 6 LIMITED WARRANTY; DISCLAIMER OF WARRANTY 6.1. Unless otherwise stated in the Primary Agreement, the commencement date and the term of the Software warranty will be a period of ninety (90) days from Motorola's shipment of the Software (the "Warranty Period"). If Licensee is not in breach of any of its obligations under this Agreement, Motorola warrants that the unmodified Software, when used properly and in accordance with the Documentation and this Agreement, will be free from a reproducible defect that eliminates the functionality or successful operation of a feature critical to the primary functionality or successful operation of the Software. Whether a defect occurs will be determined by Motorola solely with reference to the Documentation. Motorola does not warrant that Licensee's use of the Software or the Designated Products will be uninterrupted, error- free, completely free of Security Vulnerabilities, or that the Software or the Designated Products will meet Licensee's particular requirements. Motorola makes no representations or warranties with respect to any third party software included in the Software. Notwithstanding, any warranty provided by a copyright owner in its standard license terms will flow through to Licensee for third party software provided by Motorola. 6.2. Motorola's sole obligation to Licensee and Licensee's exclusive remedy under this warranty is to use reasonable efforts to remedy any material Software defect covered by this warranty. These efforts will involve either replacing the media or attempting to correct significant, demonstrable program or documentation errors or Security Vulnerabilities. If Motorola cannot correct the defect within a reasonable time, then at Motorola's option, Motorola will replace the defective Software with functionally-equivalent PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PSA System Agreement 7-23 City of Boynton Beach,FL May 28,2020 Software, license to Licensee substitute Software which will accomplish the same objective, or terminate the license and refund the Licensee's paid license fee. 6.3. Warranty claims are described in the Primary Agreement. 6.4. The express warranties set forth in this Section 6 are in lieu of, and Motorola disclaims, any and all other warranties (express or implied, oral or written) with respect to the Software or Documentation, including, without limitation, any and all implied warranties of condition, title, non-infringement, merchantability, or fitness for a particular purpose or use by Licensee (whether or not Motorola knows, has reason to know, has been advised, or is otherwise aware of any such purpose or use), whether arising by law, by reason of custom or usage of trade, or by course of dealing. In addition, Motorola disclaims any warranty to any person other than Licensee with respect to the Software or Documentation. Section 7 TRANSFERS Licensee will not transfer the Software or Documentation to any third party without Motorola's prior written consent. Motorola's consent may be withheld at its discretion and may be conditioned upon transferee paying all applicable license fees and agreeing to be bound by this Agreement. If the Designated Products are Motorola's radio products and Licensee transfers ownership of the Motorola radio products to a third party, Licensee may assign its right to use the Software (other than CPS and Motorola's FLASHport® software) which is embedded in or furnished for use with the radio products and the related Documentation; provided that Licensee transfers all copies of the Software and Documentation to the transferee, and Licensee and the transferee sign a transfer form to be provided by Motorola upon request, obligating the transferee to be bound by this Agreement. Section 8 TERM AND TERMINATION 8.1. Licensee's right to use the Software and Documentation will begin when the Primary Agreement is signed by both parties and will continue for the life of the Designated Products with which or for which the Software and Documentation have been provided by Motorola, unless Licensee breaches this Agreement, in which case this Agreement and Licensee's right to use the Software and Documentation may be terminated immediately upon notice by Motorola. 8.2. Within thirty (30) days after termination of this Agreement, Licensee must certify in writing to Motorola that all copies of the Software have been removed or deleted from the Designated Products and that all copies of the Software and Documentation have been returned to Motorola or destroyed by Licensee and are no longer in use by Licensee. 8.3. Licensee acknowledges that Motorola made a considerable investment of resources in the development, marketing, and distribution of the Software and Documentation and that Licensee's breach of this Agreement will result in irreparable harm to Motorola for which monetary damages would be inadequate. If Licensee breaches this Agreement, Motorola may terminate this Agreement and be entitled to all available remedies at law or in equity (including immediate injunctive relief and repossession of all non-embedded Software and associated Documentation unless Licensee is a Federal agency of the United States Government). Section 9 Commercial Computer Software 9.1. This Section 9 only applies to U.S. Government end users. The Software, Documentation and updates are commercial items as that term is defined at 48 C.F.R. Part 2.101, consisting of "commercial computer software" and "computer software documentation" as such terms are defined in 48 C.F.R. Part 252.227-7014(a)(1) and 48 C.F.R. Part 252.227-7014(a)(5), and used in 48 C.F.R. Part 12.212 and 48 C.F.R. Part 227.7202, as applicable. Consistent with 48 C.F.R. Part 12.212, 48 C.F.R. Part 252.227-7015, 48 C.F.R. Part 227.7202-1 through 227.7202-4, 48 C.F.R. Part 52.227-19, and other relevant sections of the Code of Federal Regulations, as applicable, the Software, Documentation and Updates are distributed and licensed to U.S. Government end users: (i) only as commercial items, and (ii) with only those rights as are granted to all other end users pursuant to the terms and conditions contained herein. 9.2 If Licensee is licensing Software for end use by the United States Government or a United States Government agency, Licensee may transfer such Software license, but only if: (i) Licensee transfers all PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-24 PSA System Agreement Motorola Solutions Q City of Boynton Beach, FL May 28,2020 copies of such Software and Documentation to such United States Government entity or interim transferee, and (ii) Licensee has first obtained from the transferee (if applicable) and ultimate end user an enforceable end user license agreement containing restrictions substantially identical to the ones contained in this Agreement. Except as stated in the foregoing, Licensee and any transferee(s) authorized by this subsection 9.2 may not otherwise use or transfer or make available any Motorola software to any third party nor permit any party to do so. Section 10 CONFIDENTIALITY Licensee acknowledges that the Software and Documentation contain Motorola's valuable proprietary and Confidential Information and are Motorola's trade secrets, and that the provisions in the Primary Agreement concerning Confidential Information apply. Section 11 LIMITATION OF LIABILITY The Limitation of Liability provision is described in the Primary Agreement. Section 12 NOTICES Notices are described in the Primary Agreement. Section 13 GENERAL 13.1. COPYRIGHT NOTICES. The existence of a copyright notice on the Software will not be construed as an admission or presumption of publication of the Software or public disclosure of any trade secrets associated with the Software. 13.2. COMPLIANCE WITH LAWS. Licensee acknowledges that the Software is subject to the laws and regulations of the United States and Licensee will comply with all applicable laws and regulations, including export laws and regulations of the United States. Licensee will not, without the prior authorization of Motorola and the appropriate governmental authority of the United States, in any form export or re-export, sell or resell, ship or reship, or divert, through direct or indirect means, any item or technical data or direct or indirect products sold or otherwise furnished to any person within any territory for which the United States Government or any of its agencies at the time of the action, requires an export license or other governmental approval. Violation of this provision is a material breach of this Agreement. 13.3. ASSIGNMENTS AND SUBCONTRACTING. Motorola may assign its rights or subcontract its obligations under this Agreement, or encumber or sell its rights in any Software, without prior notice to or consent of Licensee. 13.4. GOVERNING LAW. This Agreement is governed by the laws of the United States to the extent that they apply and otherwise by the internal substantive laws of the State to which the Software is shipped if Licensee is a sovereign government entity, or the internal substantive laws of the State of Illinois if Licensee is not a sovereign government entity. The terms of the U.N. Convention on Contracts for the International Sale of Goods do not apply. In the event that the Uniform Computer Information Transaction Act, any version of this Act, or a substantially similar law (collectively "UCITA") becomes applicable to a party's performance under this Agreement, UCITA does not govern any aspect of this Agreement or any license granted under this Agreement, or any of the parties' rights or obligations under this Agreement. The governing law will be that in effect prior to the applicability of UCITA. 13.5. THIRD PARTY BENEFICIARIES. This Agreement is entered into solely for the benefit of Motorola and Licensee. No third party has the right to make any claim or assert any right under this Agreement, and no third party is deemed a beneficiary of this Agreement. Notwithstanding the foregoing, any licensor or supplier of third party software included in the Software will be a direct and intended third party beneficiary of this Agreement. 13.6. SURVIVAL. Sections 4, 5, 6.4, 7, 8, 9, 10, 11 and 13 survive the termination of this Agreement. 13.7. ORDER OF PRECEDENCE. In the event of inconsistencies between this Exhibit and the Primary Agreement, the parties agree that this Exhibit prevails, only with respect to the specific subject matter of this Exhibit, and not the Primary Agreement or any other exhibit as it applies to any other subject matter. PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-25 City of Boynton Beach,FL May 28,2020 13.8. SECURITY. Motorola uses reasonable means in the design and writing of its own Software and the acquisition of third party Software to limit Security Vulnerabilities. While no software can be guaranteed to be free from Security Vulnerabilities, if a Security Vulnerability is discovered, Motorola will take the steps set forth in Section 6 of this Agreement. Exhibit A-2 MICROSOFT END USER LICENSE TERMS TERMS AND CONDITIONS REGARDING USE OF MICROSOFT SOFTWARE This document governs the use of Microsoft software, which may include associated software, media, printed materials, and "online" or electronic documentation (individually and collectively, "Products") provided by Motorola Solutions, Inc. (hereinafter referred to as "Customer"). Customer does not own the Products and the use thereof is subject to certain rights and limitations of which Customer must inform you. Your right to use the Products is subject to the terms of your agreement with Customer, and to your understanding of, compliance with, and consent to the following terms and conditions, which Customer does not have authority to vary, alter, or amend. 1. DEFINITIONS. "Client Software" means software that is installed on a Device that allows the Device to access or utilize the Products. "Device" means each of a computer, workstation, terminal, handheld PC, pager, telephone, personal digital assistant, "smart phone," server or any other hardware where software can be installed that would allow End User to interact with the Product. "End User" means an individual or legal entity that obtains Software Services directly from Customer, or indirectly through a Software Services Reseller. "Redistribution Software" means the software described in Paragraph 4 ("Use of Redistribution Software") below. "Software Services" means services that Customer provides to you that make available, display, run, access, or otherwise interact, directly or indirectly, with the Products. Customer must provide these services from data center(s) through the Internet, a telephone network or a private network, on a rental, subscription or services basis, whether or not Customer receives a fee. Software Services exclude any services involving installation of a Product directly on any End User device to permit an End User to interact with the Product. 2. OWNERSHIP OF PRODUCTS. The Products are licensed to Customer from an affiliate of the Microsoft Corporation (collectively "Microsoft"). Microsoft Products are protected by copyright and other intellectual property rights. Products and other Product elements including but not limited to any images, photographs, animations, video, audio, music, text and "applets" incorporated into the Products are owned by Microsoft or its suppliers. You may not remove, modify or obscure any copyright trademark or other proprietary rights notices that are contained in or on the Products. The Products are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Your possession, access, or use of the Products does not transfer any ownership of the Products or any intellectual property rights to you. 3. USE OF CLIENT SOFTWARE. You may use the Client Software installed on your Devices only in accordance with your agreement with Customer and the terms under this document, and only in connection with the Software Services, provided to you by Customer. The terms of this document permanently and irrevocably supersede the terms of any Microsoft End User License Agreement that may be presented in electronic form during the installation and/or use of the Client Software. 4. USE OF REDISTRIBUTION SOFTWARE. In connection with the Software Services provided to you by Customer, you may have access to certain "sample," "redistributable" and/or software PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-26 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 development software code and tools (individually and collectively "Redistribution Software"). You may use, copy and/or install the Redistribution Software only in accordance with the terns of your agreement with Customer and this document and/or your agreement with Customer. 5. COPIES. You may not make any copies of the Products; provided, however, that you may (a) make one copy of Client Software on your Device as expressly authorized by Customer; and (b) you may make copies of certain Redistribution Software in accordance with Paragraph 4 (Use of Redistribution Software). You must erase or destroy all such Client Software and/or Redistribution Software upon termination or cancellation of your agreement with Customer, upon notice from Customer or upon transfer of your Device to another person or entity, whichever occurs first. You may not copy any printed materials accompanying the Products. 6. LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Products, except and only to the extent that applicable law, notwithstanding this limitation, expressly permits such activity. 7. NO RENTAL. You may not rent, lease, lend, pledge, or directly or indirectly transfer or distribute the Products to any third party, and may not permit any third party to have access to and/or use the functionality of the Products except for the sole purpose of accessing the functionality of the Products in the form of Software Services in accordance with the terms of this agreement and any agreement between you and Customer. 7. TERMINATION. Without prejudice to any other rights, Customer may terminate your rights to use the Products if you fail to comply with these terms and conditions. In the event of termination or cancellation of your agreement with Customer or Customer's agreement with Microsoft under which the Products are licensed, you must stop using and/or accessing the Products, and destroy all copies of the Products and all of their component parts within thirty (30) days of the termination of your agreement with Customer. 8. NO WARRANTIES, LIABILITIES OR REMEDIES BY MICROSOFT. Microsoft disclaims, to the extent permitted by applicable law, all warranties and liability for damages by Microsoft or its suppliers for any damages and remedies whether direct, indirect or consequential, arising from the Software Services. Any warranties and liabilities are provided solely by Customer and not by Microsoft, its affiliates or subsidiaries. 9. PRODUCT SUPPORT. Any support for the Software Services is provided to you by Customer or a third party on Customer's behalf and is not provided by Microsoft, its suppliers, affiliates or subsidiaries. 10. NOT FAULT TOLERANT. The Products are not fault tolerant and are not guaranteed to be error free or to operate uninterrupted. You must not use the Products in any application or situation where the Product(s) failure could lead to death or serious bodily injury of any person, or to severe physical or environmental damage ("High Risk Use"). 12. EXPORT RESTRICTIONS. The Products are subject to U.S. export jurisdiction. Customer must comply with all applicable laws including the U.S. Export Administration Regulations, the International Traffic in Arms Regulations, as well as end-user, end-use and destination restrictions issued by U.S. and other governments. For additional information, see http://www.microsoft.com/exporting/. 11. LIABILITY FOR BREACH. In addition to any liability you may have to Customer, you agree that you will also be legally responsible directly to Microsoft for any breach of these terms and conditions. 12. INFORMATION DISCLOSURE. You must permit Customer to disclose any information requested by Microsoft under the Customer's Agreement. Microsoft will be an intended third party beneficiary of your agreement with Customer, with the right to enforce provisions of your agreement with Customer and to verify your co PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PSA System Agreement 7-27 City of Boynton Beach,FL May 28,2020 EXHIBIT A-3 SUBSCRIPTION SERVICES AGREEMENT Motorola Solutions, Inc. ("Motorola") and Customer Name ("Customer") enter into this Subscription Services Agreement ("Agreement") pursuant to which Customer will purchase and Motorola will sell a subscription to access the subscription services described below. Motorola and Customer may be referred to individually as a "Party" and collectively as the"Parties." WHEREAS, Motorola owns, operates, supports and otherwise maintains a cost sharing, PremierOneTM Computer Aided Dispatch system (the"System"); and WHEREAS, User desires service on the System pursuant to the terms of this User Agreement, and as further outlined in Attachment A; and NOW, THEREFORE, in consideration of the foregoing and the mutual promises herein contained, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Motorola and User hereby covenants and agree as follows: 1. DEFINITIONS Capitalized terms used in this Agreement have the meanings set forth below. "Anonymized" means having been stripped of any personal or correlating information revealing original source or uniquely identifying a person or entity. "Confidential Information" means any information that is disclosed in written, graphic, verbal, machine- recognizable form, user/unit and provisional data, and all transactional data stored in the system; and is marked, designated, or identified at the time of disclosure as being confidential or its equivalent; or if the information is in verbal form, it is identified as confidential at the time of disclosure and is confirmed in writing within thirty (30) days of the disclosure. Confidential Information does not include any information that: is or becomes publicly known through no wrongful act of the receiving Party; is already known to the receiving Party without restriction when it is disclosed; is or becomes, rightfully and without breach of this Agreement, in the receiving Party's possession without any obligation restricting disclosure; is independently developed by the receiving Party without breach of this Agreement; or is explicitly approved for release by written authorization of the disclosing Party. "Customer Data" means Native Data provided by Customer to Motorola hereunder to be processed and used in connection with the Subscription Services. Customer Data does not include data provided by third parties and passed on to Motorola. "Documentation" means the technical materials provided by Motorola to Customer in electronic form describing the use and operation of the Solution and Software, including any technical manuals, but excluding any sales, advertising or marketing materials or proposals. "Effective Date" means, as applicable, the date of the last signature to include this Agreement. "Feedback" means comments or information, in oral or written form, given to Motorola by Customer, in connection with or relating to the Solution and Subscription Services. "Force Majeure" which means an event, circumstance, or act that is beyond a Party's reasonable control, such as an act of God, an act of the public enemy, an act of a government entity, strikes, other labor disturbances, supplier performance, hurricanes, earthquakes, fires, floods, epidemics, embargoes, war, riots, or any other similar cause. "Licensed Product" means 1) Software, whether hosted or installed at Customer's site, 2) Documentation; 3) associated user interfaces; 4) help resources; and 5) any related technology or other services made available by the Solution. "Native Data" means data that is created solely by Customer or its agents. "Proprietary Rights" means the patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, mask works, know-how, ideas and concepts, moral rights, processes, PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506 l FLP19P267A 7-28 PSA System Agreement Motorola Solutions Q City of Boynton Beach,FL May 28,2020 methodologies, tools, techniques, and other intellectual property rights. "Software" means the Motorola owned or licensed off the shelf software programs delivered as part of the Licensed Products used to provide the Subscription Services, including all bug fixes, updates and upgrades. Title to Software does not transfer to Customer for any reason whatsoever. "Solution" means collectively, the Software, servers and any other hardware or equipment operated by Motorola and used in conjunction with the Subscription Services. "Solution Data" means Customer Data that is transformed, altered, processed, aggregated, correlated or operated on by Motorola, its vendors or other data sources and data that has been manipulated or retrieved using Motorola know-how to produce value-added content that is made available to Customer with the Solution and Subscription Services. "Statement of Work" If included, the Statement of Work ("SOW") describes the Subscription Services, Licensed Products and Solution that Motorola will provide to Customer under this Agreement, and the other work-related responsibilities that the parties owe to each other. The Statement of Work may contain a Project Schedule. "Subscription Services" means those subscription services to be provided by Motorola to Customer under this Agreement, the nature and scope of which are more fully described in the Documentation, proposal, or SOW, as applicable. "Users" means Customer's authorized employees or other individuals authorized to utilize the Subscription Services on behalf of Customer and who will be provided access to the Subscription Services by virtue of a password or equivalent security mechanism implemented by Customer. 2. SCOPE 2.1 Subscription Services. Motorola will provide to Customer the Subscription Services. As part of the Subscription Services, Motorola will allow Customer to use the Solution described in the Statement of Work, Documentation, or proposal, as applicable. Motorola and Customer will perform their respective responsibilities as described in this Agreement, any applicable SOW, Documentation, and the proposal. 2.2 To enable Motorola to perform the Subscription Services, Customer will provide to Motorola reasonable access to relevant Customer information, personnel, systems, and office space when Motorola's employees are working on Customer's premises, and other general assistance. 2.3 If the Statement of Work contains assumptions that affect the Services, Customer will verify that the assumptions are accurate and complete. Any information that Customer provides to Motorola concerning the Services will be accurate and complete in all material respects. Customer will make timely decisions and obtain any required management and third party approvals or consents that are reasonably necessary for Motorola to perform the Services and its other duties under this Agreement. Unless the Statement of Work states the contrary, Motorola may rely upon and is not required to evaluate, confirm, reject, modify, or provide advice concerning any assumptions and Customer-provided information, decisions and approvals described in this paragraph. 2.4 Customer may request changes to the Services. If Motorola agrees to a requested change, the change must be confirmed in writing and signed by authorized representatives of both parties. A reasonable price adjustment will be made if any change affects the time of performance or the cost to perform the Services. 2.5 During the Term of this Agreement and for twelve (12) months thereafter, Customer will not actively solicit the employment of any Motorola personnel who is involved directly with providing any of the Services. 3. TERMS AND CONDITIONS The terms of the Agreement combined with the terms of any applicable SOW, Documentation, and the proposal will govern the products and services offered pursuant to this Agreement. To the extent there is a conflict between the terms and conditions of the Agreement and the terms and conditions of the applicable SOW, Documentation, and the proposal, the Agreement takes precedence. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-29 City of Boynton Beach,FL May 28,2020 3.1 Subscription Services Term 3.1.1 The Term of this Agreement begins on the Effective Date and continues each month until termination by either Party in accordance with the Termination Section of this Agreement. 3.1.2 Term. The term of this Agreement begins on the Effective Date and continues for five (5) years (Initial Term). Following the Initial Term, this Agreement will automatically renew upon the anniversary date for successive five (5) year periods ("Renewal Term") unless either Party: 1) notifies the other of its intention to not renew the Agreement (in whole or part) at least thirty (30) days before the anniversary date; 2) requests an alternate term; or 3) terminates in accordance with the termination provision in the Agreement, including non-payment of fees for the renewal period by the anniversary date. The terms and conditions of the Agreement and will govern any renewal periods, and the pricing for each Renewal Term will be proposed by Motorola and subject to approval by Customer at least thirty (30) days prior to the expiration of the Term. 3.2 Motorola Access. To enable Motorola to perform the Subscription Services, Customer will provide relevant, reasonable and appropriate Customer information to Motorola, if requested. 3.3 Customer Information. If the Documentation, Statement of Work, proposal, or other related documents contain assumptions that affect the Subscription Services, Customer will verify that they are accurate and complete. Any information that Customer provides to Motorola concerning the Subscription Services will be accurate and complete in all material respects. Customer will make timely decisions and obtain any required management and third party approvals or consents that are reasonably necessary for Motorola to perform the Subscription Services and its other duties under this Agreement. Unless the Statement of Work states the contrary, Motorola may rely upon and is not required to evaluate, confirm, reject, modify, or provide advice concerning any assumptions and Customer-provided information, decisions and approvals described in this paragraph. 3.4 Enable Users. Customer will properly enable its Users to use the Subscription Services, including providing instructions for use, labeling, required notices, and accommodation pursuant to applicable laws, rules, and regulations. Unless otherwise agreed in the SOW, Customer will train its Users on proper operation of the Solution and Licensed Products. Customer agrees to require Users to acknowledge and accept the limitations and conditions of use of the Licensed Products in this Agreement prior to allowing Users to access or use Subscription Services. 3.5 Subscription Fees. 3.5.1 Services will be provided in exchange for Subscription Fees paid in accordance with Motorola's Hosted CAD Price Proposal. Motorola will bill the credit card provided by Customer on the Effective Date and monthly thereafter until termination of the Agreement. Motorola will terminate Service for any non- payment of fees, including failure of credit card transaction. 3.5.2 Fees. Motorola will submit an invoice for the start up fees on the Effective Date. Motorola will also submit an invoice for the subscription fees on the Effective Date. On each anniversary of the Effective Date, Motorola will issue an invoice for the subscription fees for the Renewal Term. Motorola reserves the right to change the subscription fees at the end of each Subscription Services Term. Except for any payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice and as further described in the Agreement. If Customer is afforded a discount to the price of Subscription Services in exchange for a five-year Subscription Services term commitment, an early termination fee will be charged, representing a return of the discount off of list price. 3.5.3 Notwithstanding any language to the contrary, the pricing and fees associated with this Agreement will not be subject to any most favored pricing commitment or other similar low price guarantees. 3.5.4 By executing this Agreement, Customer authorizes Motorola to proceed with its contract performance, and Customer affirms that execution of this Agreement is the only Notice to Proceed that Motorola will receive for the term of this Agreement. Customer does not need to issue a purchase order or other funding documentation in order to pay Motorola per Exhibit [B] of this Agreement. Customer affirms funding has been encumbered for this order and will pay all proper invoices as received from Motorola PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-30 PSA System Agreement Motorola Solutions Q City of Boynton Beach, FL May 28,2020 solely against this Agreement. 3.6 TAXES. The Subscription Fees do not include any excise, sales, lease, use, property, or other taxes, assessments or duties, all of which will be paid by Customer except as exempt by law. If Motorola is required to pay any of those taxes, it will send an invoice to Customer and Customer will pay to Motorola the amount of the taxes (including any interest and penalties) within thirty (30) days after the date of the invoice. Motorola will be solely responsible for reporting taxes on its income or net worth. 3.7 ACCEPTANCE; SCHEDULE; FORCE MAJEURE 3.7.1 The Licensed Products will be deemed accepted upon live cutover. 3.7.2 All Subscription Services will be performed in accordance with the Project Schedule included in the Statement of Work, or if there is no Project Schedule, within a reasonable time period. 3.7.3 Neither Party will be liable for its non-performance or delayed performance if caused by a Force Majeure. Each Party will notify the other in writing if it becomes aware of any Force Majeure that will significantly delay performance. The notifying Party will give the notice promptly (but in no event later than fifteen (15) days) after it discovers the Force Majeure. 3.8 LIMITED LICENSE 3.8.1 LICENSED PRODUCTS. Use of the Licensed Products by Customer and its Users is strictly limited to use in connection with the Solution or Subscription Services during the Term. Customer and Users will refrain from, and will require others to refrain from, doing any of the following with regard to the Software in the Solution: (i) directly or indirectly, by electronic or other means, copy, modify, or translate the Software; (ii) directly or indirectly, by electronic or other means, reproduce, reverse engineer, distribute, sell, publish, commercially exploit, rent, lease, sublicense, assign or otherwise transfer or make available the Licensed Products or any part thereof to any third party, or otherwise disseminate the Licensed Product in any manner; (iii) directly or indirectly, by electronic or other means, modify, decompile, or disassemble the Software or part thereof, or attempt to derive source code from the Software; or (iv) remove any proprietary notices, labels, or marks on the Software or any part of the Licensed Products. Motorola Solutions reserves all rights to the Software and other Licensed Products not expressly granted herein. Customer agrees to abide by the copyright laws of the United States and all other relevant jurisdictions, including without limitation, the copyright laws where Customer uses the Solution. Customer agrees to immediately cease using the Solution if it fails to comply with this paragraph or any other part of this Agreement. 3.8.2 Regardless of any contrary provision in the Agreement, Motorola or its third party providers own and retain all of their respective Proprietary Rights in the Software, Solution, and Licensed Product. Nothing in this Agreement is intended to restrict their Proprietary Rights. All intellectual property developed, originated, or prepared by Motorola in connection with providing Services to Customer remain vested exclusively in Motorola, and this Agreement does not grant to Customer any shared development rights of intellectual property. No custom development work is to be performed under this Agreement. 3.9 DATA AND FEEDBACK 3.9.1 Solution Data. To the extent permitted by law, Motorola, its vendors and licensors are the exclusive owners of all right, title, and interest, in and to the Solution Data, including all intellectual property rights therein. Motorola grants Customer a personal, royalty-free, non-exclusive license to: (i) access, view, use, copy, and store the Solution Data for its internal business purposes and, (ii) when specifically permitted by the applicable Statement of Work, publish Solution Data on its websites for viewing by the public. 3.9.2 Customer Data. To the extent permitted by law, Customer retains ownership of Customer Data. Customer grants Motorola and its subcontractors a personal, royalty-free, non-exclusive license to use, host, cache, store, reproduce, copy, modify combine, analyze, create derivatives from, communicate, transmit, publish, display, and distribute such Customer Data for the purpose of providing the Subscription Services to Customer, other Motorola Customers and end users. In addition to the rights listed above, Customer grants Motorola a license to sell an Anonymized version of Customer Data for any purpose. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-31 City of Boynton Beach, FL May 28,2020 3.9.3 Feedback. Any Feedback given by Customer is entirely voluntary and, even if designated as confidential, will create no confidentiality obligation for Motorola. Motorola is free to use, reproduce, license or otherwise distribute and exploit the Feedback without any obligation to Customer. Customer acknowledges that Motorola's receipt of the Feedback does not imply or create recognition by Motorola of either the novelty or originality of any idea. The parties further agree that all fixes, modifications and improvement to the Licensed Product or Subscription Service conceived of or made by Motorola that are based, either in whole or in part, on the Feedback are the exclusive property of Motorola and all right, title and interest in and to such fixes, modifications or improvements to the Licensed Product or Subscription Service will vest solely in Motorola. 3.10 WARRANTY 3.10.1 THE SOLUTION AND SUBSCRIPTION SERVICES ARE PROVIDED "AS IS". MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Motorola may give recommendations, suggestions or advice to Customer (collectively, "Recommendations"). Motorola makes no warranties concerning those Recommendations, and Customer alone accepts responsibility for choosing whether and how to implement such Recommendations and the results of implementation. 3.10.2 NO GUARANTEE. Customer acknowledges that functionality of the Solution as well as availability and accuracy of Solution Data is dependent on many elements beyond Motorola's control, including databases managed by Customer or third parties and Customer's existing equipment, software, and Customer Data. Therefore, Motorola does not guarantee availability or accuracy of data, or any minimum level of coverage or connectivity. Interruption or interference with the Subscription Services or Solution may periodically occur. Customer agrees not to represent to any third party that Motorola has provided such guarantee. 3.11 DISCLAIMERS 3.11.1 EXISTING EQUIPMENT AND SOFTWARE. If Customer's existing equipment and software is critical to operation and use of the Subscription Services, Customer is solely responsible for supporting and maintaining Customer's existing equipment and software. Any failures or deficiencies of Customer's existing equipment and software may impact the functionality of the Solution and the Subscription Services to be delivered. Any vulnerabilities or inefficiencies in Customer's system may also impact the Solution and associated Subscription Services. 3.11.2 PRIVACY. Customer bears sole responsibility for compliance with any laws and regulations regarding tracking; location based services; gathering, storing, processing, transmitting, using or misusing; or otherwise handling personally identifiable information ("PII"), including information about Users of the Solution or citizens in the general public. Further, it is Customer's sole responsibility to comply with any laws or regulations prescribing the measures to be taken in the event of breach of privacy or accidental disclosure of any PII. Enacting and enforcing any internal privacy policies for the protection of PII, including individual disclosure and consent mechanisms, limitations on use of the information, and commitments with respect to the storage, use, deletion and processing of PII in a manner that complies with applicable laws and regulations will be Customer's sole responsibility. Motorola will not evaluate the sufficiency of such policies and disclaims any responsibility or liability for privacy practices implemented by Customer, or lack thereof. Customer acknowledges and agrees that Subscription Services and the Solution are not designed to ensure individual privacy. Customer will inform Users that the Solution may enable visibility to PII, as well as physical location of individuals. Further, if the Solution or Subscription Services are available to the general public pursuant to this Agreement, Customer will provide the appropriate privacy notification. Neither Motorola nor Customer can provide any assurance of individual privacy in connection with the Solution. Further, Customer is solely responsible for determining whether and how to use data gathered from social media sources for the purpose of criminal investigations or prosecution. Customer will hold Motorola harmless from any and all liability, expense, judgment, suit, or cause of action, which may accrue against Motorola for causes of action for damages related to tracking, location based services, breach of privacy, and the use or misuse of PII provided that Motorola gives Customer prompt, written notice of any such claim or suit. Motorola shall cooperate with Customer in its defense or settlement of such claim or suit. PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-32 PSA System Agreement Motorola Solutions City of Boynton Beach, FL May 28,2020 3.11.4 Motorola reserves the right to discontinue service at any time without notice to Users that misuse the Service,jeopardize the Licensed Product or public safety in any way. 3.12 LIMITATION OF LIABILITY 3.12.1 Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of twelve (12) months of Subscription Services provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOODWILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS EXHIBIT OR THE PERFORMANCE OF THE SUBSCRIPTION SERVICES BY MOTOROLA. This limitation of liability provision survives the expiration or termination of this Agreement and applies notwithstanding any contrary provision. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except for money due upon an open account. 3.12.2 MOTOROLA DISCLAIMS ANY AND ALL LIABILITY FOR ANY AND ALL LOSS OR COSTS OF ANY KIND ASSOCIATED WITH 1) THE INTERRUPTION, INTERFERENCE OR FAILURE OF CONNECTIVITY, VULNERABILITIES OR SECURITY EVENTS, WHETHER OR NOT THEY ARE DISCOVERED BY MOTOROLA; 2) PERFORMANCE OF CUSTOMER'S EXISTING EQUIPMENT AND SOFTWARE OR ACCURACY OF CUSTOMER DATA; 3) IF ANY PORTION OF THE SOLUTION OR LICENSED PRODUCT RESIDES ON CUSTOMER'S PREMISES, DISRUPTIONS OF AND/OR DAMAGE TO CUSTOMER'S OR A THIRD PARTY'S INFORMATION SYSTEMS, EQUIPMENT, AND THE INFORMATION AND DATA, INCLUDING, BUT NOT LIMITED TO, DENIAL OF ACCESS TO A LEGITIMATE SYSTEM USER, AUTOMATIC SHUTDOWN OF INFORMATION SYSTEMS CAUSED BY INTRUSION DETECTION SOFTWARE OR HARDWARE, OR FAILURE OF THE INFORMATION SYSTEM RESULTING FROM THE PROVISION OR DELIVERY OF THE SERVICE; 4) AVAILABILITY OR ACCURACY OF SOLUTION DATA; 5) INTERPRETATION, USE OR MISUSE IN ANY WAY OF SOLUTION DATA; 6) IMPLEMENTATION OF RECOMMENDATIONS PROVIDED IN CONNECTION WITH THE SUBSCRIPTION SERVICES; 7) TRACKING, AND LOCATION BASED SERVICES, BREACH OF PRIVACY, AND THE USE OR MISUSE OF PERSONALLY IDENTIFIABLE INFORMATION; 8) IN THE EVENT the use of the solution IS disconnected for any reason BY THE CUSTOMER; and 9) for any citizen complaint resulting from the agencies' response to a citizen request for service. 3.12.3 The parties acknowledge that the prices have been set and the Agreement entered into in reliance upon these limitations of liability and that all such limitations form an essential basis of the bargain between the parties. 3.13 DEFAULT AND TERMINATION 3.13.1 DEFAULT BY A PARTY. If either Party fails to perform a material obligation under this Agreement, the other Party may consider the non-performing Party to be in default (unless a Force Majeure causes the failure) and may assert a default claim by giving the non-performing Party a written, detailed notice of default. Except for a default by Customer for failing to pay any amount when due under this Agreement which must be cured immediately, the defaulting Party will have thirty (30) days after receipt of the notice of default to either cure the default or, if the default is not curable within thirty (30) days, provide a written cure plan. The defaulting Party will begin implementing the cure plan immediately after receipt of notice by the other Party that it approves the plan. If Customer is the defaulting Party, Motorola may stop work on the project until it approves the Customer's cure plan. 3.13.2 FAILURE TO CURE. If a defaulting Party fails to cure the default as provided above in Section 3.13.1, unless otherwise agreed in writing, the non-defaulting Party may terminate any unfulfilled portion of this Agreement. In the event of a termination for default, the defaulting Party will promptly return to the non-defaulting Party any of its Confidential Information. If Customer is the non-defaulting Party, terminates this Agreement as permitted by this Section, and procures the Services through a third party, Customer may as its exclusive remedy recover from Motorola reasonable costs incurred to procure the PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A Motorola Solutions PSA System Agreement 7-33 City of Boynton Beach,FL May 28,2020 Services (but not additional or out of scope services) less the unpaid portion of the Contract Price. Customer agrees to mitigate damages and provide Motorola with detailed invoices substantiating the charges. 3.13.3 RETURN OF CONFIDENTIAL INFORMATION. Upon termination or expiration of the Agreement, Customer will return or certify the destruction of all Confidential Information, Solution Data, Customer data, including all user/unit, provisioning data, and all transactional data stored in the system. In the event that this Agreement is terminated, Motorola agrees to return all transactional data to Customer. To the full extent allowed by law, Customer is responsible for responding to all public freedom of information act (FOIA) requests within the time limits listed in South Carolina statutes, and Motorola will not respond nor be responsible for responding to such FOIA requests for information related to this Agreement. 3.13.4 If the Subscription Services are terminated for any reason prior to the end of the Term or other subscription period set forth in the applicable SOW or proposal, no refund or credit will be provided. 3.14 DISPUTES 3.14.1. SETTLEMENT PREFERRED. The parties will attempt to settle any dispute arising from this Agreement (except for a claim relating to intellectual property or breach of confidentiality) through consultation and a spirit of mutual cooperation. The dispute will be escalated to appropriate higher-level managers of the parties, if necessary. If cooperative efforts fail, the dispute will be mediated by a mediator chosen jointly by the parties within thirty (30) days after notice by one of the parties demanding non- binding mediation. The parties will not unreasonably withhold consent to the selection of a mediator, will share the cost of the mediation equally, may agree to postpone mediation until they have completed some specified but limited discovery about the dispute, and may replace mediation with some other form of non- binding alternative dispute resolution ("ADR"). 3.14.2 LITIGATION. A Party may submit to a court of competent jurisdiction any claim relating to intellectual property, breach of confidentiality, or any dispute that cannot be resolved between the parties through negotiation or mediation within two (2) months after the date of the initial demand for non-binding mediation. Each Party consents to jurisdiction over it by that court. The use of ADR procedures will not be considered under the doctrine of laches, waiver, or estoppel to affect adversely the rights of either Party. Either Party may resort to the judicial proceedings described in this section before the expiration of the two-month ADR period if good faith efforts to resolve the dispute under these procedures have been unsuccessful; or interim relief from the court is necessary to prevent serious and irreparable injury to the Party. 3.15 GENERAL 3.15.1 FUTURE REGULATORY REQUIREMENTS. The Parties acknowledge and agree that this is an evolving technological area and therefore, laws and regulations regarding Subscription Services and use of the Solution may change. Changes to existing Subscription Services or Solution required to achieve regulatory compliance may be available for an additional fee. Any required changes may also impact the Fees for services. 3.15.2 COMPLIANCE WITH APPLICABLE LAWS. Each Party will comply with all applicable federal, state, and local laws, regulations and rules concerning the performance of this Agreement. Further, Customer will comply with all applicable export and import control laws and regulations in its use of the Licensed Products and Subscription Services. In particular, Customer will not export or re-export the Licensed Products without Motorola's prior written consent, and, if such consent is granted, without Customer first obtaining all required United States and foreign government licenses. Customer further agrees to comply with all applicable laws and regulations in providing the Customer Data to Motorola, and Customer warrants and represents to Motorola that Customer has all rights necessary to provide such Customer Data to Motorola for the uses as contemplated hereunder. Customer shall obtain at its expense all necessary licenses, permits and regulatory approvals required by any and all governmental authorities as may from time to time be required in connection with its activities related to this Agreement. To the extent permitted by applicable law, Customer will defend, indemnify, and hold harmless Motorola from and against any violation of such laws or regulations by Customer or any of its agents, officers, directors, or employees. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-34 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 3.15.3 AUDIT. Motorola reserves the right to monitor and audit use of the Subscription Services. Customer will cooperate and will require Users to cooperate with such monitoring or audit. 3.15.4 ASSIGNABILITY. Neither Party may assign this Agreement without the prior written consent of the other Party (which will not be unreasonably withheld or delayed), except that Motorola may assign this Agreement to any of its affiliates. 3.15.5 SUBCONTRACTING. Motorola may not subcontract any portion of the Services without the prior written consent of Customer, which will not be unreasonably withheld or delayed. 3.15.6 WAIVER. Failure or delay by either Party to exercise a right or power will not be a waiver of the right or power. For a waiver of a right or power to be effective, it must be in a writing signed by the waiving Party. An effective waiver of a right or power will not be construed as either a future or continuing waiver of that same right or power, or the waiver of any other right or power. 3.15.7 SEVERABILITY. If a court of competent jurisdiction renders any part of this Agreement invalid or otherwise unenforceable, that part will be severed and the remainder of this Agreement will continue in full force and effect. 3.15.8 INDEPENDENT CONTRACTORS. Each Party will perform its duties under this Agreement as an independent contractor. The parties and their personnel will not be considered to be employees or agents of the other Party. Nothing in this Agreement will be interpreted as granting either Party the right or authority to make commitments of any kind for the other. This Agreement will not constitute, create, or be interpreted as a joint venture, partnership or formal business organization of any kind. 3.15.9 HEADINGS AND SECTION REFERENCES. The section headings in this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular section to which the heading refers. This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either Party. 3.15.10 GOVERNING LAW. This Agreement and the rights and duties of the parties will be governed by and interpreted in accordance with the laws of the State of South Carolina. 3.15.11 NOTICES. Notices required under this Agreement to be given by one Party to the other must be in writing and either personally delivered or sent to the address provided by the other Party by certified mail, return receipt requested and postage prepaid (or by a recognized courier service, such as Federal Express, UPS, or DHL), or by facsimile with correct answerback received, and will be effective upon receipt 3.15.12 AUTHORITY TO EXECUTE AGREEMENT. Each Party represents that it has obtained all necessary approvals, consents and authorizations to enter into this Agreement and to perform its duties under this Agreement; the person executing this Agreement on its behalf has the authority to do so; upon execution and delivery of this Agreement by the parties, it is a valid and binding contract, enforceable in accordance with its terms; and the execution, delivery, and performance of this Agreement does not violate any bylaw, charter, regulation, law or any other governing authority of the Party. SECTION 4 CONFIDENTIAL INFORMATION 4.1. During the term of this Agreement, the parties may provide each other with Confidential Information. Licensed Products will be deemed to be Motorola's Confidential Information. Each Party will: maintain the confidentiality of the other Party's Confidential Information and not disclose it to any third party, except as authorized by the disclosing Party in writing or as required by a court of competent jurisdiction; restrict disclosure of the Confidential Information to its employees who have a "need to know" and not copy or reproduce the Confidential Information; take necessary and appropriate precautions to guard the confidentiality of the Confidential Information, including informing its employees who handle the Confidential Information that it is confidential and is not to be disclosed to others, but those precautions will be at least the same degree of care that the receiving Party applies to its own confidential information and will not be less than reasonable care; and use the Confidential Information only in furtherance of the performance of this Agreement or pursuant to the license granted immediately below. 4.2. The disclosing Party owns and retains all of its Proprietary Rights in and to its Confidential PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-35 City of Boynton Beach,FL May 28,2020 Information, except the disclosing Party hereby grants to the receiving Party the limited right and license, on a non-exclusive, irrevocable, and royalty-free basis, to use the Confidential Information for any lawful, internal business purpose in the manner and to the extent permitted by this Agreement. SECTION 5 PRESERVATION OF PROPRIETARY RIGHTS. 5.1 Customer acknowledges that the Licensed Products and any associated Documentation, data, and methodologies used in providing Services are proprietary to Motorola or its third party licensors and contain valuable trade secrets. In accordance with this Agreement, Customer and its employees shall treat the Solution and all Proprietary Rights as Confidential Information and will maintain the strictest confidence. 5.2 Each Party owns and retains all of its Proprietary Rights that exist on the Effective Date. Motorola owns and retains all Proprietary Rights that are developed, originated, or prepared in connection with providing the Services to Customer. This Agreement does not grant to Customer any shared development rights. At Motorola's request and expense, Customer will execute all papers and provide reasonable assistance to Motorola to enable Motorola to establish the Proprietary Rights. Unless otherwise explicitly stated herein, this Agreement does not restrict a Party concerning its own Proprietary Rights and is not a grant (either directly or by implication, estoppel, or otherwise) of a Party's Proprietary Rights to the other Party. 5.3 Remedies. Because Licensed Products contain valuable trade secrets and proprietary information of Motorola, its vendors and licensors, Customer acknowledges and agrees that any actual or threatened breach of this Section will constitute immediate, irreparable harm to Motorola for which monetary damages would be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach. Notwithstanding anything in this Agreement to the contrary, Motorola reserves the right to obtain injunctive relief and any other appropriate remedies from any court of competent jurisdiction in connection with any actual, alleged, or suspected breach of Section 3, infringement, misappropriation or violation of Motorola's Property Rights, or the unauthorized use of Motorola's Confidential Information. Any such action or proceeding may be brought in any court of competent jurisdiction. Except as otherwise expressly provided in this Agreement, the parties' rights and remedies under this Agreement are cumulative. 6. SURVIVAL OF TERMS. The following provisions survives the expiration or termination of this Agreement for any reason: if any payment obligations exist, Section 3.5 (Subscription Fees); Section 3.12 (Limitation of Liability); Section 3.13 (Default and Termination); Section 3.14 (Disputes); and all General provisions in Section 3.15, Section 4 (Confidential Information); and Section 5 (Proprietary Rights). 7. ENTIRE AGREEMENT. This Agreement, and any related attachments constitutes the entire agreement of the Parties regarding the subject matter of this Agreement and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase or purchase order, acknowledgment or other form will not be considered an amendment or modification of this Agreement, even if a representative of each Party signs that document. In witness whereof, the parties hereto have executed this Agreement as of the Effective Date. CUSTOMER NAME MOTOROLA SOLUTIONS, INC. BY: BY: NAME: NAME: Daniel Sanchez TITLE: TITLE: Territory Vice President DATE: DATE: 6/24/2020 PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-36 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 Exhibit A-4 Esri Terms, if applicable This Exhibit A-4 to the Computer Aided Dispatch ("CAD") and Records System and Services Agreement ("Primary Agreement") only concerns the Esri OEM Software included with the CAD Solution provided by Motorola. Motorola and Customer agree that this Exhibit applies only to the Esri OEM Software as fully described herein. Esri OEM SOFTWARE. Notwithstanding any provisions herein to the contrary, the following provisions apply concerning the Esri OEM Software. a. To the extent permitted by applicable law, Esri and its licensors liability is disclaimed for any damages or loss of any kind, whether direct, special, indirect, incidental, or consequential, arising from the use of the including, but not limited to, liability for use of the Esri OEM Software in high-risk activities or liability related to any data supplied by Esri. b. Upon termination of the contract, Customer agrees to (i) cease access and use of Hosted Solution(s), Online Services and clear Online Services client-side data cache and (ii) cease use, uninstall, remove, and destroy all Subscription Services and any whole or partial copies, modifications, or merged portions in any form and execute and deliver evidence of such actions to Motorola. c. Customer will fully comply with all relevant export laws and regulations of the United States to ensure that Esri OEM Software or any direct product thereof, is not exported, directly or indirectly, in violation of United States law. d. Customer shall not remove or obscure of any copyright, trademark notice, or restrictive legend. e. All terms in the Esri click-through Master Agreement included with Esri Licensed Material are disclaimed. f. The Esri OEM Software may contain some nonconformities, defects, errors, or omissions. The Esri OEM Software IS/ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. Without limiting the generality of the preceding sentence, Esri and its licensors do not warrant Data, Online Services, and the Esri OEM Software will meet the Customer's needs or expectations, that the use of Data, Online Services, and Esri OEM Software will be uninterrupted, or that all nonconformities can or will be corrected. Esri and its licensors are not inviting reliance on Data, Online Services, and Esri OEM Software, and Customer should always verify actual Data, Online Services and Esri OEM Software. g. Customer's end users may not share its login or password with any other third party or other end user. 2.1 Software will substantially perform in conformance with the Specifications and its Documentation, provided the Software is used as specified in the Documentation, and will provide Updates, Upgrades, timely system releases, error corrections, and such improvements outlined in the Esri life cycle maintenance policy. The foregoing warranties do not apply to errors, defects, or nonconformities due to: a) misuse of the Software solely by the Customer; b) unauthorized modification of the Software by Customer; or c) failure of Customer to use compatible hardware and software as set forth in the specifications. 2.2. If included under this Agreement, the Data has been obtained from sources believed to be reliable, but its accuracy and completeness is not guaranteed. The Data may contain some nonconformities, defects, errors or omissions. Esri and Motorola make no warranty with respect to the Data. Without limiting the generality of the preceding sentence, Esri and Motorola do not warrant the Data will meet the Customer's needs or expectations, the use of Data will be uninterrupted, or that all nonconformities can or will be corrected. Esri and Motorola are not inviting reliance on the Data, and Customer should always verify actual Data, including, but not limited to, map, spatial, raster and tabular PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-37 City of Boynton Beach, FL May 28,2020 information. 2.3. EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTIES, Esri DISCLAIMS ALL OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINTERFERENCE, SYSTEM INTEGRATION AND NON-INFRINGEMENT. Esri DOES NOT WARRANT THAT THE DATA WILL MEET CUSTOMER'S NEEDS OR EXPECTATIONS, THE USE OF THE SAME WILL BE UNINTERRUPTED, OR THAT ALL NONCONFORMITIES CAN OR WILL BE CORRECTED. 2.4. Customer's exclusive remedy and Esri's entire liability for breach of the limited warranties set forth herein shall be limited, at Esri's sole discretion, to (a) replacement of any defective media; (b) repair, correction, or a work-around for the Software subject to the Esri Support Services Policy, (c) return of the license fees paid for the Software, Data, or Documentation that does not meet Esri's limited warranty, provided that Customer uninstalls, removes, and destroys all copies of the Software, Data, or Documentation and executes and delivers evidence of such de-installation and destruction to Esri. 3. THIRD PARTY PROVIDED DOCUMENTATION. Non-Motorola authored documentation will be provided in the format available from the vendor and in accordance with the vendor's distribution policy PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506 l FLP19P267A 7-38 PSA System Agreement Motorola Solutions City of Boynton Beach, FL May 28,2020 Revised 06/18/20 Exhibit B PAYMENT Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within thirty (30) days after the date of each invoice. Customer will make payments when due in the form of a check, cashier's check, or wire transfer drawn on a U.S. financial institution. If Customer has purchased additional Professional or Subscription services, payment will be in accordance with the applicable addenda. Payment for the System purchase will be in accordance with the following milestones. Non-Recurring Costs are to be invoiced upon contract recording. Annual Subscriptions are to be invoiced the first of the month following Go Live/Cutover and every year following on the same date for the term of the subscription (5 years) For Maintenance and Support Plan and Subscription Based Services: Motorola will invoice Customer annually in advance of each year of the plan. The following is the estimated payment schedule: Motorola Solutions PremierOne CAD and Records Cloud Payment Schedule Milestone Payment Due Approx.Date Fixed Costs Subscription Annual Total Contract Signature N/A 7/7/2020 N/A N/A N/A Payment 1 45 Days After 8/30/2020 $240,396.50 No Payment $240,396.50 Contract Signing Go-Live N/A 4/15/2021 N/A N/A N/A Payment 2* 30 Days 5/15/2021 No Payment $185,397.00 $185,397.00 After Go-Live Payment 3 30 Days 11/15/2021 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 4 30 Days 11/15/2022 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 5 30 Days 11/15/2023 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 6 30 Days 11/15/2024 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 7* 30 Days 11/15/2025 No Payment $185,397.00 $185,397.00 From Invoice Date Total All Payments: $2,094,366.50 *Payments two(2)and seven(7)are six month terms. PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A © Motorola Solutions PSA System Agreement 7-39 City of Boynton Beach,FL May 28,2020 Exhibit C Implementation and Technical Documents C-1 "Pricing Summary and Equipment List" dated C-2"System Description" dated C-3"Statement of Work"dated C-4"Project Schedule" (to be mutually developed) C-5"Training Plan" (to be mutually developed) PremierOne CAD,Mobile,Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 7-40 PSA System Agreement Motorola Solutions City of Boynton Beach,FL May 28,2020 SECTION 8 APPENDIX A - PREMIERONE CAD FILE BUILD Codefile Item Global Code NENA/APCO Customer Table Standard Provided List and Statute Management Article Type X NCIC City X NCIC Country List X NCIC Eye Color Description X NCIC Gender Description X NCIC Gun Make X NCIC Hair Color Description X NCIC Person Build X NCIC Person Race Description X NCIC Person Suffix X NCIC License Plate Type X NCIC Skin Tone X NCIC State List X NCIC Vehicle Color X NCIC Vehicle Make X NCIC Vehicle Model X NCIC Vehicle Style X NCIC Vehicle Type X Agency Type Standard Agency Name X Plans -Response/Active Plans X Permissions Agency- Permissions X Roles- Permissions X Resources -Personnel Personnel X Resources -Device ID's Devices/Workstation ID's X Unit Recommendations -Agency Type Level Response lDs X PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 0 Motorola Solutions Appendix A-PremierOne CAD File Build 8-1 City of Boynton Beach,FL May 28,2020 Codefile Item Global Code NENA/APCO Customer Table Standard Provided Incident Management Incident Types NENA Modifying Circumstances APCO Incident Status -Common NENA Incident Source Call Origination NENA Common Disposition Code NENA Person Role Standard Agency Role Standard Incident Response Factors APCO Coverage Groups X Premise Hazard Types Standard Premise Hazard Records X Jurisdiction Area/Beat/Sectors X Location X Station Names X Unit Recommendations Response Category X Resources Resource Attribute (Capability/Skill NENA i ) Resource Type NENA Vehicle ID X Unit Recommendations Vehicle Relationship Type NENA Run Card X Unit Management Primary Unit Status - Common Standard Secondary Unit Status -Common Standard Unit ID-Optional X Unit Pre-Assignments X Status Monitors Standard Command Lines Standard PremierOne CAD,Mobile, Records,&Records Mobile Solution 20-PS-103506/FLP19P267A 8-2 Appendix A-PremierOne CAD File Build Motorola Solutions City of Boynton Beach, FL Proposal # 20-103506 MOTOROLA SOLUTIONS Motorola Solutions PremierOne Cloud Fixed Cost Summary (Includes financing credits from previous project) PremierOne Cloud Solution One-Time Fixed Total Costs: $500,000.00 Original Spillman Flex Contract: $925,000.00 Less Motorola Solutions Credit: ($677,934.00) Spillman Flex Contract Balance: $247,066.00 Original Down Payment: $350,000.00 Original Lease Payment: $156,669.50 Total Cash Payments To Date: $506,669.50 Net Credit Due Boynton Beach: ($259,603.50) Total Fixed Cost Balance to Be Paid: $240,396.50 06/16/2020 Page 1 of 1 City of Boynton Beach, FL Project# 20-103506 ® MOTOROLA SOLUTIONS Motorola Solutions PremierOne CAD and Records Cloud Payment Schedule Milestone Payment Due Approx. Date Fixed Costs Subscription Annual Total Contract N/A 7/7/2020 N/A N/A N/A Signature 45 Days After Payment 1 Contract Signing 8/30/2020 $240,396.50 No Payment $240,396.50 Go-Live N/A 4/15/2021 N/A N/A N/A 30 Days Payment 2* After Go-Live 5/15/2021 No Payment $185,397.00 $185,397.00 30 Days Payment 3 From Invoice Date 11/15/2021 No Payment $370,794.00 $370,794.00 Payment 4 30 Days 11/15/2022 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 5 30 Days 11/15/2023 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 6 30 Days 11/15/2024 No Payment $370,794.00 $370,794.00 From Invoice Date Payment 7* 30 Days 11/15/2025 No Payment $185,397.00 $185,397.00 From Invoice Date Total All Payments: $2,094,366.50 *Payments two (2) and seven (7) are six month terms. 06/17/20 Page 1 of 1