Agenda 02-22-23 City of Boynton Beach
BOYNTON BEACH CITY LIBRARY
100 East Ocean Avenue
Boynton Beach, FL 33435
LIBRARY ADVISORY BOARD
AGENDA
Date: February 22, 2023
Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435
Commission Chambers at 6:00 p.m.
I. Call to Order
II. Approval of Minutes—January 25, 2023
III. Correspondence and Communications
IV. Public Audience(Individual Speakers Will Be Limited to 3 Minute Presentations)
V. Chair's Report—Board Chair
VI. Unfinished Business:
Staffing Update—Craig Clark
Career Online High School Program Update—Jeannie Taylor
Board Elections—Tabled from January 25, 2023 Meeting
VII. New Business
Update on City Advisory Boards—Kathryn Matos, Assistant City Manager
VIII. Library Director's Report/Statistics
January 2023 Monthly Reports
IX. Announcements
Next Library Board Meeting—March 29, 2023
Adjournment
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Minutes of the Library Boardti l on
Wednesday, January 25, 2023, at 6:00 PM at
City Hall Commission Chambers, 100 E. Oceanvenue
Boynton Beach, Florida
Present:
George Feldman, Chair Craig Clark, Library Director
Thomas Devlin
Marcia Levine
Margaret Newton
Absent:
Ace Tilton Ratcliff, Excused
Lindsay Karten
Nicole Prado
I. Call to Order— George Feldman, Board Chair
Chair Feldman called the meeting to order at 6:02 P.M.
Mr. Feldman called the roll. A quorum was present.
Mr. Clark requested to hear New Business before Board Elections.
Mr. Clark introduced Donna Sherrill, the new Research Librarian. He stated that she
started with the Library about six weeks ago.
Ms. Sherrill stated that she is from Michigan and was excited to be part of the team. She
shared that she worked in a large library system for over 10 years and she worked in
various departments in the Library. She said that she also worked in Jacksonville
assisting students with research, and taught students how to use the databases and the
online library. She advised that she worked for the Detroit Public Library for about 13
years and did a lot of research as an undergraduate.
Mr. Clark stated that Ms. Sherrill was working on the Black History Month brochure and
a display as well.
Ms. Newton commented that she was the African American Studies Resource person
for the school district before she retired, and that she would be happy to assist Ms.
Sherrill.
Mr. Devlin suggested that Ms. Sherrill check with the Boynton Historical Society for local
information about Black History.
Meeting Minutes
Library Board
Boynton Beach Florida January 25, 2023
II. Board Elections — Board to elect Chair and Vice Chair
Chair Feldman suggested that the elections be tabled to the next meeting.
Motion
Chair Feldman motioned to table this item to the next meeting. Mr. Devlin seconded the
motion. The motion passed unanimously.
III. Approval of Minutes —October 26, 2022 & December 14, 2022
Motion
Chair Feldman moved to approve both sets of minutes. Mr. Devlin seconded the motion.
The motion passed unanimously.
I . Correspondence and Communications
Ms. Levine stated that she is on the Senior Advisory Board and she led an effort to create
a Senior Resource List and that they needed a central repository for all this information.
She advised that Eleanor Krusell, Director of Marketing and Outreach, and Laura
Lansburgh, Director of Public Communications, took the list and Ms. Lansburgh will post
it on the web. She explained that the list is accessed in many different ways on the web
and it is a living list. She said that if anyone has information, they can send it to her and
she will forward it to Ms, Krusell and Ms. Lansburgh. She stated that the information is
available in Creole, Haitian, and Spanish and that they are trying to have a brochure
printed and she will try to find funding to update the brochure every six months. She also
mentioned that they attended the MLK Day of Service and they distributed the list and
created a mailing list, which was sent to Ms. Lansburgh. She advised that she wanted
the Library to know about the list.
Mr. Clark stated that he will post the list to the Library's webpage.
V. Public Audience (Individual Speakers Will Be Limited to 3 Minute Presentations)
None.
Chair's Report— Board Chair
Chair Feldman commented that he reviewed the October and December monthly report
and he noticed on the youth side versus the adult side, from October to December, that
the adult visits decreased in December, but all the numbers are up significantly.
Mr. Clark stated that visits are way above last year's visits. He explained that a lot of
people were traveling in December, there was cold weather, and they were closed for
2
Meeting Minutes
Library Board
Boynton Beach, Florida January 25, 2023
the holidays, as there were four holidays, which would result in a decrease in adult
visits, but that youth visits stayed consistent.
Chair Feldman asked about laptop usage.
Mr. Clark said that in December, adult laptop usage was 63 and teens was 144, He
advised that there are time limits and that they use laptops and desktops because the
Library has less room.
I. Unfinished Business:
Staffing Update —Craig Clark
Mr. Clark announced that they are in the process of hiring a Youth Services Supervisor
to double as a Youth Librarian and that she is a great candidate and they hope to have
her on board in a month to six weeks. He stated that he made a conditional offer for a
Marketing and Outreach Officer and that the Library has been very short staffed because
they had staff out for a variety of reasons.
Career Online High School Program Update —Jeannie Taylor
Mr. Clark announced that they just had three more people ask about the program this
week and a graduate attended the last City Commission Meeting, and received a
Certificate of Achievement. He said that the student completed the courses in four
months and will be a nurse. He noted that one student was 9% done, there are one or
two more students that are in the program. He opined that they likely heard about the
program by word of mouth or the web, but one person had a relative go through program
and some people learned about it through the Library's bi-monthly e-newsletter.
AeriCorps Program Update—Jeannie Taylor
Mr. Clark said that he had no update, but stated that the intermediate ESL Class was
going exceedingly well, as was the Aerschool Homework Program,
Civil Air Patrol— Update—Jeannie Taylor
Mr. Clark announced that Ms. Taylor signed on for the program and received the
certificate and when they hire the Children's Librarian, she will get the information and go
from there.
Holiday Food Drive — Friends of the Library and City of Boynton Beach
Mr. Clark announced that the Food Drive went well and they put together about 85
baskets of Thanksgiving food and 15 gift card for recipients to purchase a protein. He
advised that they fed a lot of people and it was a big effort involving the Friends of the
Library and Staff. He advised that all the recipients were very thankful and Mr. Clark
3
Meeting Minutes
Library Board
Boynton Beach, Florida January 25, 2023
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thanked the Friends of the Library for teaming u . He advised that they will start earlier
next year and that the City issued a press release about it.
VII. New Business
Introduce Donna Sherrill, Research Librarian
This item was heard earlier in the meeting.
VIII. Library DirectoesReport/Statistics
December 2022 Monthly Reports
Ms. Newton stated that last month, a friend and she attended the Writer's Corner and it
was magnificent. She said that all of the participants liked it so much that the idea came
up to meet twice a month and it was approved.
Mr. Clark stated that he has received good feedback about the woman leading the
Writer's Corner.
IX. Announcements
Next Library Board Meeting— February 22, 2023
Mr. Clark stated that the Brown Bag series is every Monday and it is a nice program. He
noted that a lot of programs fill up quickly. He reviewed the different programs and stated
that the Library is closed on the 20'"for Presidents' Day.
X. Adjournment
Motion
There being no further business, Chair Feldman moved to adjourn. Ms. Levine seconded
the motion. The motion passed unanimously.
The meeting was adjourned at 6:44 P.M.
OIAO"k-Uikkb�
Catherine Cherry
Minutes Specialist
BOYNTON BEACH CITY LIBRARY MONTHLY REPORT—January 2023
Administrative Services/Public Relations
Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN
Advocacy Meeting, City Leadership Administrative and Biennial Kinetic Festival.
Customer Service and Circulation Statistics
Current Month ' Same Month Percentage
Previous Year Change
Customer Visits Adult 8,576 2,773 +209.3%
Customer Visits Youth 4,677 961 +386.7%
Total Customer Visits 13,253 3,734 +254.9%
_.. .. M. .M.M.M...,.
!Total Circulation* 12,690 i 14,549 -12.8%
Adult Circulation 6,303 6,236 +1.1%
w_
1 Young Adult Circulation 489 624 -21.6%
............... .._...
Juvenile Circulation 4,452 3,496 +27.3%
i
ILS System Circulation (Print Materials) 10,275 10,377 -1.0%
(Total items checked out kiosks and
others in-house)
_ _
Checkouts on Kiosks 5,738 5,824 -1.5%
i
EBook Circ (Overdrive, Cloudlibrary) 1,335 1,658 -19.5%
eAudiobook Circ (Overdrive, Cloud L) 507 357 +42.0%
L.� n
!Overdrive Magazines 167 105 -59.0%
I
Audiovisual 1,205 1,782 -32.4%
Users registered
356 297 +19.9%
Online user registration 41 81 -49.4%
M.M._u. .F........_--..^ -U.
IOnecard Cards 1 0 -
..., _ ..___... �.__ , ...,�.. m � ....... __ � ��.._._ �.��.� ..............
Number of Reference Transactions 484 1,300 -62.8%
*includes ILS, Ebooks, Freegal, OD mags, Gale legal forms
Curbside Pickup Statistics
Number of appointments made: 17
Number of appointments picked up: 17
Number of no-shows: 1
Digital Resource and Database Statistics
___-------- _.............................___ __ _ _. _.......-__ _..... __.__-_ _ ._ ... .... ----_--
Current Month I Same Month Percentage
Previous Year Change
w.. v... _ ......
Freegal Streams 2,091 320 +553.4%
__ - ., ...... .�_. .._.. m..r. _. _ E_ .. .. .__- .......
Freegal Users (new) 8 0 -
Freegal Downloads 403 494 -18.4%
- _ ...... . w. .. .... --
Kanopy Streams 358 320 , +11.9%
Learning Express Sessions 32 37 -13.5%
Gale Legal 3 5 -40.4%
. ..... ..
Gale Infotrac Sessions 180 213 -15%
......
Gale Infotrac Retrievals 22 31 -29.0% j
— --------._.__._
Transparent Languages Users 13 15 -13.3%
... .... —.---- _. _ �..�.__ ...--
Transparent Languages Sessions 101 38 +165.8%
Learning Express Job Career Sessions 31 20 +55.0%
Knowledge City Logins 3 1 +200.0%
Brainfuse 17 NA NA
A to Z (total records viewed 90 19 +373.7%
Creative Bug(Active Users) 10 N/A -
Creative Bug(New Users) 3 N/A -
... .. .... ... ......_ ............ _ ...N..e. _u.u_... ..F.0
Creative Bug(Hours Watched) ( 12.28 N/A -
Boynton-Beach.org/city-library 5,676 5,153 +10%
pageviews (pulled from Google
Analytics, this is the number of views
our library website has received) 4
Palm Beach Post Views (Newsbank) 804 956 -15.9%
Social Media
Current Same Month Percentage
Month Previous Year Change
Facebook Likes (number of people 1,288 1,139 +13.08%
who like the Facebook page)
New Facebook Likes (number of new 16 11 +45%
page likes)
Facebook Engagements (sum of all
likes, comments, and shares across all 48 235 -80%
posts for the month)
January 2023 Monthly Report Page 2
......... _ ._.
Twitter Followers (number of people 340 314 +8%
who follow the Twitter account)
New Twitter Followers (number of
0 4 -100%
new Twitter account followers) i
G
Twitter Engagements (sum of all likes,
comments, and retweets across all 3 85 -96%
tweets for the month)
Instagram Followers (number of
people who follow the Instagram 1,138 954 +19%
account)
New Instagram Followers (number of 3 21 -86%
new Instagram account followers)
Instagram Engagements (sum of likes
r
and comments across all posts for the 17 127 -86%
month)
Public Computer Usage Statistics
Adult Computer Use: 1,253
Adult Computer Average Time Per Session: 44 minutes
Youth Computer Use: 469
Youth Computer Average Time Per Session: 45 minutes
Adult Laptops Total Use: 76
Teen Laptops Total Use: 120
Computer Usage Total: 1,918
One Year Ago: 1,581
Collection Management
Discarded Items= 210
Items Added to Collection= 676
Archives Activities
Mission Statement: The Local History Archives continues to collect, preserve, and make accessible historical materials
concerning the communities of Boynton Beach. We continue to build our collections and provide access to them online.
We continue to build our collections and provide access to them online.We're very excited to provide a
permanent display of selections from our photograph collection on a monitor located near the archive display cases.
This will allow additional promotion of our archival collections.
January 2023 Monthly Report I Page 3
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Library Program Report
Creative Edge Studio Programs
Hand Crafted Greeting Cards (Morning)
• Number of Sessions: I
• Participants: 11
Custom Card Crafting(Evening)
• Number of Sessions: 1
• Participants: 11
Crafting in the Library
• Number of Sessions: 1
• Participants: 9
Sewing—Intermediate Projects
• Number of Sessions: I
• Participants: 4
January 2023 Monthly Report I Page 4
1:1 Studio Appointments
• Number of Appointments: 26
Creative Edge Studio Usage Report - By Christina Graves
In both of our Hand-Crafted Greeting Card classes we had a few people show up from the waitlist. This
is the one class that we can be a little flexible with number of attendees, so we were able to let a few people
buddy up, allowing 11 attendees instead of the 10 we cap our programs at.
The Studio is continuously growing in popularity. Starting the third week of February I will be testing
my work load by adding 2 additional appointments per week. If I can handle this and maintain my other tasks,
then I will continue with the additional appointments.
Public Technology Training Programs
1:1 Public Technology Training
• Number of Sessions: 21
Cover Letters
• Number of Sessions: 1
• Participants: 3
Digital Citizenship
• Number of Sessions: 1
• Participants: 3
Microsoft Basic Intermediate
• Number of Sessions: 1
• Participants: 4
Microsoft Excel Intermediate
• Number of Sessions: 1
• Participants: 5
Tech Talk Thursday
• Number of Sessions: 4
• Participants: 20
Computer Literacy
• Number of Sessions: 4
• Participants: 6
Tech Workshop
• Number of Sessions: 1
• Participants: 0
Public Technology Training Report— Brianna Tabil
Tech Talk Thursday:
• January 51h—Navigating the Calendar App(iPhone)
• January 12th—What is Facebook Messenger?
• January 19th—What is the iCloud?
• January 26th—How to Back-up iPhone & Restore Settings
Tech Talks are becoming increasingly popular! The January 191h class was so popular that I ended up giving up
my seat and stood the whole class!
January 2023 Monthly Report I Page 5
21 One-On-One Appointments:
Continued weekly help with a local author—helped her create a Goodreads.com account and profile.
Helped her create Press Release Templates on Word. Helped her learn basic Word skills.
Continued weekly help with a new US Citizen—I have been meeting with her on and off since I started this
position. We have moved on to typing practice.
Helped a local caregiver update her resume to help her pivot away from childcare and into hospitality
(which is what she has a college degree in).
Met with a young gentleman—a recent college graduate—who has zero work experience, but an
impressive CV. I helped him write a resume that highlights his experience from school. I also showed him
websites where he can search for a job. February 15Y, he came to my office to tell me that he found a part-time
job in his field of choice. This now brings me 17/17 for resume help resulting in a job!
4-Week Computer Literacy Class was cancelled after the second class due to lack of attendance.
Outreach:
I was contacted by Susan Robbins on January 13th and invited to speak at the Deaf Seniors of America
17th Biennial Conference being held at the Hard Rock Casino & Hotel in Hollywood, Florida from June 24th—
June 30th, 2023. They would like me to present my Protect Yourself from Scammers, Spammers and Hackers
lecture during their conference. I filled out the application they require for their presenters and I am waiting to
hear back from them.
Additional Notes:
Monday Night Classes are going very well, I have a steady group of regulars who come to the evening
classes after work. February 14th marks my 1-year anniversary of starting this job!
Adult Services Programs
Quilters
• Number of Meetings: 4
• Total Attendees: 29
Book Buzz Adult Book Club
• Number of Sessions: 1
• Participants: 12
CareerSource PBC Private Mentoring
• Number of Sessions/Participants: 26
• Topics addressed:
• Resume Prep: 3
• Job Searching: 9
• Reemployment Assistance: 1
• Miscellaneous: 6
Youth Services Programs
Bilingual Storytime
• Number of Sessions: 2
• Participants: 170
January 2023 Monthly Report Page 6
Outdoor Storytime
• Number of Sessions: 1
• Participants: 125
Make&Take
• Number of Sessions: 1
• Participants: 18
STEM Lab
• Number of Sessions: 1
• Participants: 15
Picture Book Club
• Number of Sessions: 1
• Participants: 40
PAWS to Read
• Number of Sessions: 2
• Participants: 11
Little Artists
• Number of Sessions:2
• Participants: 35
Teen Services
Teen Tuesday
• Number of Sessions: 4
• Participants: 40
Chess Club
• Number of Sessions: 4
• Participants: 30
AmeriCorps Kids Homework Help Monthly Report
January was the month we got fully back in swing after the holidays! There were many children and
youth who came to the tutoring and homework help afternoons ready to take on the New Year. Many new
children and regular students made for a very busy month. A new AmeriCorps member could come in the
morning and learn about what Bonni,the ESOL instructor, and I do here at the library. I showed her how I keep
track of the students and how I am starting on the new data AmeriCorps provided for me. She also learned a
lot from Bonni on how to get students active in class as her morning class is very close. Also, Sarah, another
AmeriCorps volunteer, coming in the afternoon and helping with tutoring has continued to be incredibly
helpful.The children love her and ask where she is if she is not here. She has made great one on one
connections with some kids, specifically younger ones who need help in reading, as that is what she specializes
in at her other site. She has been very helpful for me and the children. Another popular resource this month
has been the free books. Since I have made it clearer that the donated books in my section of the library are
free to the kids and they can take multiple home,they have been very popular. The children have loved
looking through them and finding new ones for them to read at home. I have also been looking to Bonni and
others for some advice as I am getting a couple kids who do not speak English well and therefore cannot read.
January 2023 Monthly Report I Page 7
That has been difficult to navigate, but I have found different online and worksheet resources for them to use
to practice reading and learning English. The sight words have been helpful, but I learned we have to start
more at the basics of the alphabet.
There were 57 children and youth who came to the library in January for tutoring and homework help,
most of them coming at least two to three times a week. Many new children have taken full advantage of the
program and continue to come every day for help on their homework. The majority of children who come are
still between 1st and 5t"grade with most of them being in 3rd grade. There was one High Schooler who came
in for help on math homework and an upcoming test and one Preschooler and seven Kindergarteners who
loved the help on letters, basic math, and sight words. We had 15 new children come into the program which
is the most we have had in a while and very exciting.The rest were"regulars" who continue to love the library
and homework help. Math has continued to be the most popular subject for help on, but reading has also
been popular this month with many students struggling with reading in general. For AmeriCorps, I am starting
to log growth in a different way and it clearly shows a great amount of growth for students who have come
back multiple times. I am looking forward to seeing where all of the students are by the end of the year.
Overall, this was a very busy month with many new students, but it made me even more excited to see
the growth over the rest of the year. The children are becoming more excited about learning and coming in
and I am just as excited to see them. I cannot wait for February!
AmeriCorps Adult ESL Monthly Report
Advanced Beginner's Class
This is a very diverse group of students that come from the following countries: Vietnam, Russia, Haiti,
Colombia,The Dominican Republic, and Brazil.
Week#20: Date Number of Students
Wed. 1/11/23 6
Thurs. 1/12/23 7
Week#21: Date Number of Students
Mon. 11/16/23 Library closed for Martin Luther King Day
Tues. 1/17/23 8
Wed. 1/18/23 7
Thurs. 1/19/23 3
Week#22: Date Number of Students
Mon. 1/23/23 7
Tues. 1/24/23 7
Wed. 1/25/23 7
Thurs. 1/26/23 5
Week#23: Date Number of Students
Mon. 1/30/23 10
Tues. 1/31/23 5
The advanced beginner's class has completed the following topics as of the end of January.
1. The class reviewed the days of the week and learned about calendars.
2. They learned about different kinds of food. Ex. French food,
Ethiopian food,Thai food,Vietnamese food and Russian Food.
3. They learned to express their likes and dislikes. Ex. What kind of food do you like? I like Russian food. I don't
like French food.
4. They learned about people's schedules. Ex.On Monday Jeff plays tennis.
5. They learned about different types of activities that people engage in. Ex. People baby-sit,
January 2023 Monthly Report Page 8
clean the house, do yoga,go dancing,jog, play volleyball, ride a bike, see a movie and see a play.
6. They read stories aloud for pronunciation. They did exercises to test their reading comprehension.
7. They did listening exercises to listen for specific words. They also listened to questions and had to choose the
correct response from choices they were given in their books.
8. They read a story about an outgoing person. They had to write a similar story about a shy person using the first
story as a model.
9. They learned a lot of new vocabulary under the categories of: different kinds of movies, different kinds of
books, different kinds of TV programs, different kinds of music and different kinds of sports.
10. The class discussed their preferences regarding the items mentioned above in Point#9.
11. They learned about a person's daily routine. I get up, I eat breakfast, etc.
12. They read a story about telecommuting and did comprehension exercises. They also had a class discussion
about telecommuting.
13. They learned object pronouns: me, him, her, it, us,you,them.
14. They practiced pronouncing the ending sounds of verbs in the third person singular present tense.
Ex. Eats(s) Cleans(z) Washes (iz)
They learned adverbs of frequency. Ex. How often do you jog? Always, usually,sometimes, rarely, never.
15. They are currently learning to use the verb"have". They have been describing themselves in terms of"I have
blue eyes. I don't have brown eyes."
Beginner's Class
The new students in this class are French Canadian and Haitian.
Week#1: Date Number of Students
_ Wed. 1/11/23 3
Thurs. 1/12/23 5
Week#2: Date Number of Students
Mon. 1/16/23 Library closed for Martin Luther King Day
Tues. 1/17/23 4
Wed. 1/18/23 3
Thurs. 1/19/23 2
Week#3: Date Number of Students
Mon. 1/23/23 1
Tues. 1/24/23 4
Wed. 1/25/23 4
Thurs. 1/26/23 5
Week#4: Date Number of Students
Mon. 1/30/23 3
Tues. 1/31/23 3
The beginner's class has completed the following topics as of the end of January.
1. How to say the letters of the alphabet and the sound each letter makes.
2. Cardinal numbers 1-1,000
3. How to say and write their name,street address, city,state, zip code and telephone number
4. They learned the verb"be"and all of the subject pronouns(I,you, he, she, it,we,they)
5. They learned to contract the subject pronouns (I'm,you're, he's,she's, it's,we're,they're)
6. They learned "what" questions and to contract"what is" (what's)
7. They practiced spelling words aloud by saying "Adam is spelled "a" as in apple,"d" as in daddy
"a" as in apple, and "m" as in mother.
8. They learned vocabulary for objects found in a classroom.
January 2023 Monthly Report Page 9
They learned the rooms of a house.
9. They learned "where" questions and to contract"where is" (where's)
10. They learned prepositions of place(above, in, next to, behind, on, in front of, near)
January 2023 Monthly Report I Page 10
UNIQUE MANAGEMENT SERVICES, INC.
CREATED• 01131/2023 6.31 PM ZS ACCOUNT STATIIS REPORT RAGE 44
MS JEANNIE TAYLOR
BOYNTON BEACH CITY LIBRARY
100 E OCEAN AVE
BOYNTON BEACH FL 33435
CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY
DATES LISTED: 01/01/1900 TO 01/31/2023
ALL AMOUNTS LISTED
Accounts Submitted 2,950 Dollars Submitted 211,583.92 Dollars Received 37,707.95
Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02
Incorrect Addresses 548 Dollars in Skiptracing 28,228.89 Dollars Waived 13,413.37
Patron Disputes/Suspends 1 Dollars in Dispute 37.00
Accounts in Process 2,401 Dollars in Process 170,237.57
# of Accounts Activated 1,446 Total Activated 109,634.0C
I of Accounts Activated 60.22% % of Do---'ars Activated 64.40%
9/1412020 UNIQUE MANAGEMENT SERVICES,INC
UNIQUE MANAGEMENT SERVICES,INC.
EXPLANATION OF SUMMARY PAGE
ACCOUNT STATUS REPORT
Left Column
Accounts Submitted:Total number of accounts submitted for collection.
Bankruptcies.Total number of accounts in bankruptcy.
Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue
for quite some time so this number is very dynamic.
Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed
the debt or the Library suspended collection efforts as a result of payment arrangements, mistakes,etc.
Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by
subtracting Bankruptcies,Incorrect Addresses and Patron DisputeslSuspends from the total number of Accounts
Submitted.
#of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have
returned material,made a payment or a combination of both.
%of Accounts Activated., Percentage of processed accounts that have responded in some way
(#of Accounts Activated divided by Accounts in Process).This percentage Is a good measure of response rate because it
measures the percentage of patrons that have actually responded due to the collection process.
Middle Column
Dollars Submitted., Total dollar amount due from all accounts submitted for collection.
Dollars In Bankruptcy:Total dollar amount due from all accounts in bankruptcy.
Dollars In Skips;Total dollar amount due for accounts with incorrect addresses.
Dollars in Dispute:Total dollar amount for all accounts that have been disputed..
Dollars In Process:Total dollar amount for all accounts being processed. This number is equal to the Dollars Submitted minus
Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and
closed accounts(not detailed on this report). Its purpose is to show the total dollar amount actually being worked.
Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of
Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated.
%of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In
Process).
Kight Column
Dollars Received:Actual money recovered as reported by the Library.
Material Returned:Actual value of material returned as valued and reported by the Library.
Dollars Waived:Actual dollars waived by the Library as reported by the Library.
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