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Agenda 03-29-23 �y City of Boynton Beach BOYNTON BEACH CITY LIBRARY 100 East Ocean Avenue Boynton Beach, FL 33435 LIBRARY ADVISORY BOARD AGENDA Date: March 29, 2023 Location/Time: City Hall, 100 East Ocean Avenue, Boynton Beach, FL 33435 Commission Chambers at 6:00 p.m. I. Call to Order—George Feldman, Board Chair II. Approval of Minutes—January 25, 2023 III. Correspondence and Communications IV. Public Audience(Individual Speakers Will Be Limited to 3 Minute Presentations) V. Chair's Report—Board Chair VI. Unfinished Business: Staffing Update& Introduce Tiffany Marshall, Library Marketing &Outreach Manager —Craig Clark Career Online High School Program Update—Jeannie Taylor Board Elections—Tabled from January 25, 2023 Meeting VII. New Business Update on City Advisory Boards—Kathryn Matos, Assistant City Manager VIII. Library Director's Report/Statistics January&February 2023 Monthly Reports IX. Announcements Next Library Board Meeting—April 26, 2023 Adjournment NOTICE IF A PERSON DECIDES TO APPEAL ANY DECISION MADE BY THE CITY COMMISSION WITH RESPECT TO ANY MATTER CONSIDERED AT THIS MEETING,HE/SHE WILL NEED A RECORD OF THE PROCEEDINGS AND,FOR SUCH PURPOSE,HE/SHE MAY NEED TO ENSURE THAT A VERBATIM RECORD OF THE PROCEEDING IS MADE, WHICH RECORD INCLUDES THE TESTIMONY AND EVIDENCE UPON WHICH THE APPEAL IS TO BE BASED.(F.S.286.0105) THE CITY SHALL FURNISH APPROPRIATE AUXILIARY AIDS AND SERVICES WHERE NECESSARY TO AFFORD AN INDIVIDUAL WITH A DISABILITY AN EQUAL OPPORTUNITY TO PARTICIPATE IN AND ENJOY THE BENEFITS OF A SERVICE, PROGRAM, OR ACTIVITY CONDUCTED BY THE CITY. PLEASE CONTACT THE CITY CLERK'S OFFICE, (561) 742-6060 OR (TTY) 1-800-955-8771, AT LEAST 48 HOURS PRIOR TO THE PROGRAM OR ACTIVITY IN ORDER FOR THE CITY TO REASONABLY ACCOMMODATE YOUR REQUEST. ADDITIONAL AGENDA ITEMS MAY BE ADDED SUBSEQUENT TO THE PUBLICATION OF THE AGENDA ON THE CITY'S WEB SITE. INFORMATION REGARDING ITEMS ADDED TO THE AGENDA AFTER IT IS PUBLISHED ON THE CITY'S WEB SITE CAN BE OBTAINED FROM THE OFFICE OF THE CITY CLERK. Minutes the Library BoardMeeting el Wednesday, January 2 , 2023, at 6:00 PM at City all Commission Chambers, 100 E. Ocean Avenue Boynton a c , Florida ,.... CiSI ^,tNRR."r'Zi.._i.- ®bf�%2R's9 - '�' �� •.,,,,,m.lWlF'SIY@ - ' '(/tt':ski,' ��+i "(6G4;tt' Present: George Feldman, Chair Craig Clark, Library Director Thomas Devlin Marcia Levine Margaret Newton Absent: Ace Tilton Ratcliff, Excused Lindsay Karten Nicole Prado I. Call to Order— George Feldman, Board Chair Chair Feldman called the meeting to order at 6:02 P.M. Mr. Feldman called the roll. A quorum was present. Mr. Clark requested to hear New Business before Board Elections. Mr. Clark introduced Donna Sherrill, the new Research Librarian. He stated that she started with the Library about six weeks ago. Ms. Sherrill stated that she is from Michigan and was excited to be part of the team. She shared that she worked in a large library system for over 10 years and she worked in various departments in the Library. She said that she also worked in Jacksonville assisting students with research, and taught students how to use the databases and the online library. She advised that she worked for the Detroit Public Library for about 13 years and did a lot of research as an undergraduate. Mr. Clark stated that Ms. Sherrill was working on the Black History Month brochure and a display as well. Ms. Newton commented that she was the African American Studies Resource person for the school district before she retired, and that she would be happy to assist Ms. Sherrill. Mr. Devlin suggested that Ms. Sherrill check with the Boynton Historical Society for local information about Black History. Meeting Minutes Library Board Boynton Beach, Florida January 25, 2023 II. Board Elections —Board to elect Chair and Vice Chair Chair Feldman suggested that the elections be tabled to the next meeting. Motion Chair Feldman motioned to table this item to the next meeting. Mr. Devlin seconded the motion. The motion passed unanimously. III. Approval of Minutes—October 26, 2022 & December 14, 2022 Motion Chair Feldman moved to approve both sets of minutes. Mr. Devlin seconded the motion. The motion passed unanimously. IV. Correspondence and Communications Ms. Levine stated that she is on the Senior Advisory Board and she led an effort to create a Senior Resource List and that they needed a central repository for all this information. She advised that Eleanor Krusell, Director of Marketing and Outreach, and Laura Lansburgh, Director of Public Communications, took the list and Ms. Lansburgh will post it on the web. She explained that the list is accessed in many different ways on the web and it is a living list. She said that if anyone has information, they can send it to her and she will forward it to Ms. Krusell and Ms. Lansburgh. She stated that the information is available in Creole, Haitian, and Spanish and that they are trying to have a brochure printed and she will try to find funding to update the brochure every six months. She also mentioned that they attended the MILK Day of Service and they distributed the list and created a mailing list, which was sent to Ms. Lansburgh. She advised that she wanted the Library to know about the list. Mr. Clark stated that he will post the list to the Library's webpage. V. Public Audience (individual Speakers Will Be Limited to 3 Minute Presentations) None, Chair's Report— Board Chair Chair Feldman commented that he reviewed the October and December monthly report and he noticed on the youth side versus the adult side, from October to December, that the adult visits decreased in December, but all the numbers are up significantly. Mr. Clark stated that visits are way above last year's visits. He explained that a lot of people were traveling in December, there was cold weather, and they were closed for 2 Meeting Minutes Library Board Boynton Beach, Florida January 25, 2023...... the holidays, as there were four holidays, which would result in a decrease in adult visits, but that youth visits stayed consistent. Chair Feldman asked about laptop usage. Mr. Clark said that in December, adult laptop usage was 63 and teens was 144. He advised that there are time limits and that they use laptops and desktops because the Library has less room. VI. UnfinishedBusiness: Staffing Update — Craig Clark Mr. Clark announced that they are in the process of hiring a Youth Services Supervisor to double as a Youth Librarian and that she is a great candidate and they hope to have her on board in a month to six weeks. He stated that he made a conditional offer for a Marketing and Outreach Officer and that the Library has been very short staffed because they had staff out for a variety of reasons. Career Online High School Program Update—Jeannie Taylor Mr. Clark announced that they just had three more people ask about the program this week and a graduate attended the last City Commission Meeting, and received a Certificate of Achievement. He said that the student completed the courses in four months and will be a nurse. He noted that one student was 99% done, there are one or two more students that are in the program. He opined that they likely heard about the program by word of mouth or the web, but one person had a relative go through program and some people learned about it through the Library's bi-monthly e-newsletter. AmeriCorps Program Update— Jeannie Taylor Mr. Clark said that he had no update, but stated that the intermediate ESL Class was going exceedingly well, as was the Afterschool Homework Program. Civil Air Patrol — Update —Jeannie Taylor Mr. Clark announced that Ms. Taylor signed on for the program and received the certificate and when they hire the Children's Librarian, she will get the information and go from there. Holiday Food Drive— Friends of the Library and City of Boynton Beach Mr. Clark announced that the Food Drive went well and they put together about 85 baskets of Thanksgiving food and a $15 gift card for recipients to purchase a protein. He advised that they fed a lot of people and it was a big effort involving the Friends of the Library and Staff. He advised that all the recipients were very thankful and Mr. Clark 3 Meeting Minutes Library Board Boynton Beach, Florida January 25, 2023 t�.J�U:�lu�'3 C3 ;F°.�?maila23'klt' �tY�H'Gf€±-• �fn>e,„rw,n'ktrtia»rID ,Mm,in. - -;,�:aY•-�itsu,fl'zF(irtSa'.rn%t 7c_"ii .,��r %4.'vn nY,:`U;i�&tauAie �'....,eK—€er'sats.".l'mS]Fm&^�`*.,.G-::,r_X;?*;. thanked the Friends of the Library for teaming up. He advised that they will start earlier next year and that the City issued a press release about it. VII. New Business Introduce Donna Sherrill, Research Librarian This item was heard earlier in the meeting. VIII. Library Director's Report/Statistics December 2022 Monthly Reports Ms. Newton stated that last month, a friend and she attended the Writer's Corner and it was magnificent. She said that all of the participants liked it so much that the idea came up to meet twice a month and it was approved. Mr. Clark stated that he has received good feedback about the woman leading the Writer's Corner. I . Announcements Next Library Board Meeting — February 22, 2023 Mr. Clark stated that the Brown Bag series is every Monday and it is a nice program. He noted that a lot of programs fill up quickly. He reviewed the different programs and stated that the Library is closed on the 20th for Presidents' Day. X. Adjournment Motion There being no further business, Chair Feldman moved to adjourn. Ms. Levine seconded the motion. The motion passed unanimously. The meeting was adjourned at 8:44 P.M. 01- UJ-9JL;1-q Catherine Cherry Minutes Specialist 4 OYT CH CITY LIBRARY MONTHLY REPORT—January 2023 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, City Leadership Administrative and Biennial Kinetic Festival. Customer Service and Circulation Statistics _ .. ._��. - �.. Current Month Same Month Percentage Previous Year Change Customer Visits Adult 8,576 2,773 +209.3% Customer Visits Youth 4,677 961 +386.7% . .._.__.._.__.. ............... ...... ___ .__....m... .. __ .......�— Total Customer Visits 13,253 3,734 +254.9% Total Circulation* 12,690 14,549 -12.8% Adult Circulation 6,303 61236 ....................._....... Young Adult Circulation 489 624 -21.6% Juvenile Circulation 4,452 3,496 +27.3% - . .... _. - M.... — ILS System Circulation (Print Materials) 10,275 10,377 1.0% (Total items checked out kiosks and others in-house) — _.... Checkouts on Kiosks 5,738 5,824 1.5% —..... —.... . .M..M. 1 L �.. p� EBook Circ (Overdrive, Cloudlibrary) 1,335 f 1,658 -19.5% eAudiobook Circ (Overdrive, CloudQ 507 357 +42.0% ...... . __. . ....� G _ ..... Overdrive Magazines 167 105 -59.0% Audiovisual 1,205 1,782 -32.4% ................... ... Users registered 356 297 +19.9% Online user registration 41 81 -49.4% __.. ... ._ M.M.M. . .� _---------- _ Onecard Cards 1 0�— _____� �� ..m�..ee.. Number of Reference Transactions 484 1,300 -62.8% *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics Number of appointments made: 17 Number of appointments picked up: 17 Number of no-shows: 1 Digital Resource and Database Statistics Current Month Same Month Percentage Previous Year Change Freegal Streams 2,091 320 +553.4% . . Freegal Users (new) — 8 �... 0 Freegal Downloads 403 494 -18.4% .....--�e_ ............... Kanopy Streams 358 320 +11.9% Learning Express Sessions 32 37 -13.5% Gale Legal 3 5 -40.4% Gale Infotrac Sessions 180 213 -15% Gale Infotrac Retrievals 22 31 -29.0% _ _. Transparent Languages Users 13 15 -13.3% . �p Transparent Languages Sessions 101 38 +165.8% M_.M------------ Learning Express Job Career Sessions 31 20 +55.0% Knowledge City Logins 3 1 +2000% ..........___ .. .. .............roe. Brainfuse17 NA NA ...... .. A to Z (total records viewed 90 19 +373.7% w. ..... ...,.,.. M.._. ...._1 __— ..... I Creative Bug (Active Users) 10 N/A - Creative Bug (New Users) 3 N/A.......... .........................._........_... _ Creative Bug (Hours Watched) 12.28 N/A .�— Boynton-Beach.org/city-library 5,676 j 5,153 +10/ pageviews (pulled from Google 1 Analytics, this is the number of views our library website has received) ..�....... Palm Beach Post Views (Newsbank) 804 956 -15.9% — _ __ _-_ Social Media ........ . _ r...__ i Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people who like the Facebook page) 1,288 1,139 +13.08% New Facebook Likes (number of new page likes) 16 11 +45% Facebook Engagements (sum of all likes, comments, and shares across all 48 235 -80% posts for the month) January 2023 Monthly Report Page 2 Twitter Followers (number of people 1 who follow the Twitter account) 340 314 +8% I 71 New Twitter Followers (number of 0 j new Twitter account followers) 0 4 -100% Twitter Engagements (sum of all likes, comments, and retweets across all 3 85 -96% tweets for the month) Instagram Followers (number of people who follow the Instagram 1,138 954 +19% account) New Instagram Followers (number of new Instagram account followers) 3 21 -86% Instagram Engagements (sum of likes and comments across all posts for the 17 127 -86% month) Public Computer Usage Statistics Adult Computer Use: 1,253 Adult Computer Average Time Per Session: 44 minutes Youth Computer Use: 469 Youth Computer Average Time Per Session: 45 minutes Adult Laptops Total Use: 76 Teen Laptops Total Use: 120 Computer Usage Total: 1,918 One Year Ago: 1,581 Collection Management Discarded Items= 210 Items Added to Collection = 676 Archives Activities Mission Statement: The Local History Archives continues to collect,preserve, and make accessible historical materials concerning the communities of Boynton Beach. We continue to build our collections and provide access to them online. We continue to build our collections and provide access to them online.We're very excited to provide a permanent display of selections from our photograph collection on a monitor located near the archive display cases. This will allow additional promotion of our archival collections. January 2023 Monthly Report I Page 3 }tr� �,, cM f ;;' I:i�Y�t�flFTW i�t1�tH1 �iRk DEi 6�RTf4fPT r El il 4 f i 4 yy i �p 4i r Flooded intersection at Federal Highway and Ocean Avenue,1962 photo by Stan Sheen Library Program Report Creative Edge Studio Programs Hand Crafted Greeting Cards (Morning) • Number of Sessions: 1 • Participants: 11 Custom Card Crafting(Evening) • Number of Sessions: 1 • Participants: 11 Crafting in the Library • Number of Sessions: 1 • Participants: 9 Sewing—Intermediate Projects • Number of Sessions: 1 • Participants: 4 January 2023 Monthly Report I Page 4 1:1 Studio Appointments • Number of Appointments: 26 Creative Edge Studio Usage Report - By Christina Graves In both of our Hand-Crafted Greeting Card classes we had a few people show up from the waitlist.This is the one class that we can be a little flexible with number of attendees, so we were able to let a few people buddy up, allowing 11 attendees instead of the 10 we cap our programs at. The Studio is continuously growing in popularity. Starting the third week of February I will be testing my work load by adding 2 additional appointments per week. If I can handle this and maintain my other tasks, then I will continue with the additional appointments. Public Technology Training Programs 1:1 Public Technology Training • Number of Sessions: 21 Cover Letters • Number of Sessions: 1 • Participants: 3 Digital Citizenship • Number of Sessions: l • Participants: 3 Microsoft Basic Intermediate • Number of Sessions: 1 • Participants: 4 Microsoft Excel Intermediate • Number of Sessions: l • Participants: 5 Tech Talk Thursday • Number of Sessions:4 • Participants: 20 Computer Literacy • Number of Sessions: 4 • Participants: 6 Tech Workshop • Number ofSessions: I • Participants: 0 Public Technology Training Report — Brianna Tabil Tech Talk Thursday: • January 51h—Navigating the Calendar App (iPhone) • January 12th—What is Facebook Messenger? • January 19th—What is the iCloud? • January 26th—How to Back-up iPhone & Restore Settings Tech Talks are becoming increasingly popular! The January 191h class was so popular that I ended up giving up my seat and stood the whole class! January 2023 Monthly Report I Page 5 21 One-On-One Appointments: Continued weekly help with a local author—helped her create a Goodreads.com account and profile. Helped her create Press Release Templates on Word. Helped her learn basic Word skills. Continued weekly help with a new US Citizen — I have been meeting with her on and off since I started this position. We have moved on to typing practice. Helped a local caregiver update her resume to help her pivot away from childcare and into hospitality (which is what she has a college degree in). Met with a young gentleman—a recent college graduate—who has zero work experience, but an impressive CV. I helped him write a resume that highlights his experience from school. I also showed him websites where he can search for a job. February is', he came to my office to tell me that he found a part-time job in his field of choice. This now brings me 17/17 for resume help resulting in a job! 4-Week Computer Literacy Class was cancelled after the second class due to lack of attendance. Outreach: I was contacted by Susan Robbins on January 13th and invited to speak at the Deaf Seniors of America 17th Biennial Conference being held at the Hard Rock Casino & Hotel in Hollywood, Florida from June 24th— June 30th, 2023. They would like me to present my Protect Yourself from Scammers, Spammers and Hackers lecture during their conference. I filled out the application they require for their presenters and I am waiting to hear back from them. Additional Notes: Monday Night Classes are going very well, I have a steady group of regulars who come to the evening classes after work. February 14th marks my 1-year anniversary of starting this job! Adult Services Programs Quilters • Number of Meetings:4 • Total Attendees: 29 Book Buzz Adult Book Club • Number of Sessions: 1 • Participants: 12 CareerSource PBC Private Mentoring • Number of Sessions/Participants: 26 • Topics addressed: • Resume Prep: 3 • Job Searching: 9 • Reemployment Assistance: 1 • Miscellaneous: 6 Youth Services Programs Bilingual Storytime • Number of Sessions: 2 • Participants: 170 January 2023 Monthly Report I Page 6 Outdoor Storytime • Number of Sessions: 1 • Participants: 125 Make&Take • Number of Sessions: 1 • Participants: 18 STEM Lab • Number of Sessions: 1 • Participants: 15 Picture Book Club • Number of Sessions: 1 • Participants: 40 PAWS to Read • Number of Sessions: 2 • Participants: 11 Little Artists • Number of Sessions:2 • Participants: 35 Teen Services Teen Tuesday • Number of Sessions: 4 • Participants: 40 Chess Club • Number of Sessions: 4 • Participants: 30 AmeriCorps Kids Homework Help Monthly Report January was the month we got fully back in swing after the holidays! There were many children and youth who came to the tutoring and homework help afternoons ready to take on the New Year. Many new children and regular students made for a very busy'month. A new AmeriCorps member could come in the morning and learn about what Bonni,the ESOL instructor, and I do here at the library. I showed her how I keep track of the students and how I am starting on the new data AmeriCorps provided for me. She also learned a lot from Bonni on how to get students active in class as her morning class is very close. Also, Sarah, another AmeriCorps volunteer, coming in the afternoon and helping with tutoring has continued to be incredibly helpful. The children love her and ask where she is if she is not here. She has made great one on one connections with some kids, specifically younger ones who need help in reading, as that is what she specializes in at her other site. She has been very helpful for me and the children. Another popular resource this month has been the free books. Since I have made it clearer that the donated books in my section of the library are free to the kids and they can take multiple home, they have been very popular.The children have loved looking through them and finding new ones for them to read at home. I have also been looking to Bonni and others for some advice as I am getting a couple kids who do not speak English well and therefore cannot read. January 2023 Monthly Report I Page 7 That has been difficult to navigate, but I have found different online and worksheet resources for them to use to practice reading and learning English. The sight words have been helpful, but I learned we have to start more at the basics of the alphabet. There were 57 children and youth who came to the library in January for tutoring and homework help, most of them coming at least two to three times a week. Many new children have taken full advantage of the program and continue to come every day for help on their homework. The majority of children who come are still between 1st and 5th grade with most of them being in 31 grade. There was one High Schooler who came in for help on math homework and an upcoming test and one Preschooler and seven Kindergarteners who loved the help on letters, basic math, and sight words. We had 15 new children come into the program which is the most we have had in a while and very exciting.The rest were "regulars" who continue to love the library and homework help. Math has continued to be the most popular subject for help on, but reading has also been popular this month with many students struggling with reading in general. For AmeriCorps, I am starting to log growth in a different way and it clearly shows a great amount of growth for students who have come back multiple times. I am looking forward to seeing where all of the students are by the end of the year. Overall, this was a very busy month with many new students, but it made me even more excited to see the growth over the rest of the year. The children are becoming more excited about learning and coming in and I am just as excited to see them. I cannot wait for February! AmeriCorps Adult ESL Monthly Report Advanced Be inngr' Class This is a very diverse group of students that come from the following countries: Vietnam, Russia, Haiti, Colombia,The Dominican Republic, and Brazil. Week#20: Date Number of Students Wed. 1/11/23 6 Thurs. 1/12/23 7 Week#21: Date Number of Students Mon. 11/16/23 Library closed for Martin Luther King Day Tues. 1/17/23 8 Wed. 1/18/23 7 Thurs. 1/19/23 3 Week#22: Date Number of Students Mon. 1/23/23 7 Tues. 1/24/23 7 Wed. 1/25/23 7 Thurs. 1/26/23 5 Week#23: Date Number of Students Mon. 1/30/23 10 Tues. 1/31/23 5 The advanced beginner's class has completed the following topics as of the end of January, 1. The class reviewed the days of the week and learned about calendars. 2. They learned about different kinds of food. Ex. French food, Ethiopian food,Thai food,Vietnamese food and Russian Food. 3. They learned to express their likes and dislikes. Ex. What kind of food do you like? I like Russian food. I don't like French food. 4. They learned about people's schedules. Ex.On Monday Jeff plays tennis. 5. They learned about different types of activities that people engage in. Ex. People baby-sit, January 2023 Monthly Report Page 8 clean the house, do yoga,go dancing,jog, play volleyball, ride a bike, see a movie and see a play. 6. They read stories aloud for pronunciation. They did exercises to test their reading comprehension. 7. They did listening exercises to listen for specific words. They also listened to questions and had to choose the correct response from choices they were given in their books. 8. They read a story about an outgoing person. They had to write a similar story about a shy person using the first story as a model. 9. They learned a lot of new vocabulary under the categories of: different kinds of movies, different kinds of books,different kinds of TV programs, different kinds of music and different kinds of sports. 10. The class discussed their preferences regarding the items mentioned above in Point#9. 11. They learned about a person's daily routine. I get up, I eat breakfast,etc. 12. They read a story about telecommuting and did comprehension exercises. They also had a class discussion about telecommuting. 13. They learned object pronouns: me, him, her, it, us,you,them. 14. They practiced pronouncing the ending sounds of verbs in the third person singular present tense. Ex. Eats(s) Cleans(z) Washes(iz) They learned adverbs of frequency. Ex. How often do you jog? Always, usually,sometimes, rarely, never. 15. They are currently learning to use the verb "have". They have been describing themselves in terms of"I have blue eyes. I don't have brown eyes." Beginner's Class The new students in this class are French Canadian and Haitian. Week#1: Date Number of Students Wed. 1/11/23 3 Thurs. 1/12/23 5 Week#2: Date Number of Students Mon. 1/16/23 Library closed for Martin Luther King Day Tues. 1/17/23 4 Wed. 1/18/23 3 Thurs. 1/19/23 2 Week#3: Date Number of Students Mon. 1/23/23 1 Tues. 1/24/23 4 Wed. 1/25/23 4 Thurs. 1/26/23 5 Week#4: Date Number of Students Mon. 1/30/23 3 Tues. 1/31/23 3 The beginner's class has completed the following topics as of the end of January. 1. How to say the letters of the alphabet and the sound each letter makes. 2. Cardinal numbers 1-1,000 3. How to say and write their name, street address, city, state,zip code and telephone number 4. They learned the verb "be" and all of the subject pronouns(I,you, he, she, it,we,they) 5. They learned to contract the subject pronouns (I'm,you're, he's,she's, it's, we're,they're) 6. They learned "what" questions and to contract"what is" (what's) 7. They practiced spelling words aloud by saying "Adam is spelled "a" as in apple, "d" as in daddy "a"as in apple, and "m" as in mother. 8. They learned vocabulary for objects found in a classroom. January 2023 Monthly Report Page 9 They learned the rooms of a house. 9. They learned "where" questions and to contract "where is" (where's) 10. They learned prepositions of place (above, in, next to, behind,on, in front of, near) January 2023 Monthly Report I Page 10 UNIQUE MANAGEMENT SERVICES,INC. CREATED• 01/37/2023 6.31 PM 2S ACCOUNT S AT74 RERQE1 PA 44 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AMIE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 01/31/2023 ALL AMOUNTS LISTED Accounts Submitted 2,950 Dollars Submitted 211,583.92 Dollars Received 37,707.95 Bankruptcies 0 Dollars in Bankruptcy 0.00 Material Returned 45,792.02 Incorrect Addresses 548 Dollars in Skiptracing 28,228.89 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,401 Dollars in Process 170,237.57 # of Accounts Activated 1,446 Total Activated 109,634.00 t of Accounts Activated 60.22% % of Dollars Activated 64.40% 9/14/2020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES,INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies:Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts in Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated:Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted:Total dollar amount due from all accounts submitted for collection. Dollars in Bankruptcy:Total dollar amount due from all accounts in bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed_ This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars In Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report). Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received, Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars in Process). Wight Column Dollars Received:Actual money recovered as reported by the Library. Material Returned: Actual value of material returned as valued and reported by the Library. v Dollars Waived:Actual dollars waived by the Library as reported by the Library. https://web.unique-mgmt.com/help_files/Summary.esp 1!1 BOYNTON BEACH CITY LIBRARY MONTHLY REPORT— February 2023 Administrative Services/Public Relations Library Director attended City Commission meetings, Public Library Directors Meeting, SEFLIN Advocacy Meeting, City Leadership Administrative and SEFLIN Manager's Academy Steering Committee. Customer Service and Circulation Statistics __. � ...� . Current Month Same Month Percentage Previous Year Change Customer Visits Adult 8,850 2,661 +232.6% Customer Visits Youth s 4,951 1,174 +321.7% Total Customer Visits 13,801 3,825 +259.9% Total Circulation* _.m ( 12,406 12,297 +0..._ E .9% Adult Circulation 6,039 6,078 -0.6% Young Adult Circulation 452 476 -5.0% Juvenile Circulation 3,860 3,503 +10.2% I ILS System Circulation (Print Materials) 10,377 10,085 +2.9% (Total items checked out kiosks and others in-house) Checkouts on Kiosks 5,395 5,472 14% _ - ._M .., .... .... .. EBook Circ (Overdrive, Cloudlibrary) 1,070 1,463 -26.9% eAudiobook Circ (Overdrive, CloudL) 391 314 +24.5% ----------------- Overdrive Magazines 172 86 100.0% Audiovisual 1,179 1,593 -26.0% ... _ �. _. .% ........ _M._j Users registered 232 299 -22.4% j Online user registration 47 50 -6.0% Onecard Cards 4 0 +100% Number of Reference Transactions 1,886 1,675 +12.6% *includes ILS, Ebooks, Freegal, OD mags, Gale legal forms Curbside Pickup Statistics Number of appointments made: 13 Number of appointments picked up: 13 Number of no-shows: 1 Digital Resource and Database Statistics _... .._ �...u._....___ v..... �.._u _...t..............._ Current Month Same Month Percentage M.M.M.M. Previous Year Change Freegal Streams 1,982 608 +226.0% Freegal Users (new) 1 1 0% Freegal Downloads 380~ _ 338 +12.4% - Kanopy Streams 333 297 +12.1% Learning Express Sessions 22 42 -47.6% Gale Legal 16 11 +45.5% Gale Infotrac Sessions 391 299 +30.8% Gale Infotrac Retrievals 47 22 +113.6% Transparent Languages Users15 12 +25.0% ...... - .......... ..... Transparent Languages Sessions 86 40 +115.0% Learning Express Job Career Sessions 21 35 -40.0% Knowledge City Logins 6 0 +100% Brainfuse 5 - +100% A to Z (total records viewed 1,141 254 +349.2% _._. e._.e.-._.........................._. ....... . ..,,.—.... _ Palm Beach Post Views (Newsbank) 1,080 1,315 -17.9% Social Media ----- - ----------------------- . ...... Current Same Month Percentage Month Previous Year Change Facebook Likes (number of people 1,290 1,147 +12% who like the Facebook page) New Facebook Likes (number of new 2 8 75% page likes) Facebook Engagements (sum of all likes, comments, and shares across all 71 183 -61% posts for the month) Twitter Followers (number of people 340 313 +9% who follow the Twitter account) New Twitter Followers (number of 0 1 -100% new Twitter account followers) Twitter Engagements (sum of all likes, comments, and retweets across all 6 76 -92% tweets for the month) February 2023 Monthly Report I Page 2 .. Instagram Followers number of people who follow the Instagram 1,223 954 +28% account) New Instagram Followers (number of 85 3 +2,733% new Instagram account followers) Instagram Engagements (sum of likes and comments across all posts for the 57 125 -54% F month) Public Computer Usage Statistics Adult Computer Use: 1,283 Adult Computer Average Time Per Session: 41 minutes Youth Computer Use: 600 Youth Computer Average Time Per Session: 39 minutes Adult Laptops Total Use: 77 Teen Laptops Total Use: 107 Computer Usage Total: 2,067 One Year Ago: 1,665 Collection Management Discarded Items=90 Items Added to Collection= 735 Archives Activities Mission Statement: The Local History Archives continues to collect,preserve, and make accessible historical materials concerning the communities of Boynton Beach. We continue to build our collections and provide access to them online. The Local History Archives continues to collect, preserve, and make accessible historical materials concerning the communities of Boynton Beach. The archives is proud that we now have a rotating display of historic images in the display area, allowing more exposure for the collection to general library visitors.We also have a new display in the cases, including"Fishing Women" and "Black History Timeline." February 2023 Monthly Report I Page 3 r we O"Wr WWI s L UU tt r I ? �lN\� (l�'+'�� '�ti r' �) 1i r r+ SS�itS 4 � ! 1 View o � '� ��nrre `ooi E1b" O hive" 'em �st�'��A !I.;. .�s ' .,1''•..�-,, )a �� t�� } z 7��,; w err „�dF�i�� a��rt��f��S�e� i�`�` ��x rf)!7�i 1 i r t 2 . G x n, l a z Library Program Report Creative Edge Studio Programs Hand Crafted Greeting Cards (Morning) • Number of Sessions: 1 • Participants: 9 Custom Card Crafting(Evening) • Number of Sessions: 1 • Participants: ? February 2023 Monthly Report Page 4 Crafting in the Library • Number ofSessions: I • Participants: 9 Sewing—Intermediate Projects • Number of Sessions: 1 • Participants: 4 Han Embroidery with guest instructor • Number of Sessions: 1 • Participants: 9 1:1 Studio Appointments • Number of Appointments: 32 1:1 Studio Appointments with Studio Assistant • Number of Appointments: 6 Creative Edge Studio Usage Report - By Christina Graves My part-time Studio assistant is starting to handle a lot more appointments. I have decided to start separating those to show how much she handles as the Studio continues to grow and get busier. In February we had a special program with a guest instructor. She volunteered her time to teach a class on hand embroidery. The program was a wonderful success and we hope to bring that volunteer back for another hand embroidery program. In February a patron sent me an email thanking me for helping to build her confidence to start crafting. She has a Glowforge laser cutter at her home, same brand machine we have in the Creative Edge Studio. She had unboxed it and hit a problem during the set-up and never figured it out. She began working with me in the Studio. We talked about troubleshooting, cleaning, and she started making so many of the projects she always wanted to. February 6th, she emailed me that she got her home machine up and running. We have another patron interested in volunteering with the library to start basic photography classes. This would involve basic composition, rule of threes, basically how to compose the perfect picture. He is working on filling out the volunteer application and putting together a lesson plan. We are all very excited for this program. My hope is it will generate some interest in the Wide Format Printer, as everyone will want to print their photos. Public Technology Training Programs 1:1 Public Technology Training • Number of Sessions: 24 Cutting the Cord • Number of Sessions: 1 • Participants: 9 Intro to MS Word • Number of Sessions: 1 • Participants: 5 Intro to MS Excel • Number of Sessions: 1 • Participants: 9 February 2023 Monthly Report Page 5 Tech Talk Thursday • Number of Sessions: 3 • Participants: 15 Protect Yourself Against Scammer, Spammer and Hackers • Number of Sessions: 1 • Participants: 8 Secrets of the Touch Pad • Number of Sessions: 1 • Participants: 3 Creating a Flyer Using MS Publisher • Number of Sessions: 1 • Participants: 5 Public Technology Training Report— Brianna Tabil Tech Talk Thursday: • February 2nd -Scan Documents Using Your Phone • February 9th—Home Safety&Security Devices • February 23rd—How-To's: Bring Your Own Questions! 24 One-on-one Appointments: For the month of February, I have been working closely with a couple from Canada—both of them messed up their emails and lost a ton of information. I have been trying to restore that information and help them learn how not to do it again. I have also been helping them digitize their photos and learn how to use their iPads efficiently. still have continued sessions with a local author—we spend one hour each week going over any and all questions that she might have. For the month of February, we have been working on saving old documents and the different features of MS Word. I met with another local author a few times, she wanted help transferring her newest novel from Windows Notepad into MS Word and how to set up the margins and spacing between the lines. February 15th I received my acceptance letter for presenting at the 17th Biennial Deaf Seniors of America 2023 conference being held at the Hard Rock Casino & Hotel in Hollywood, Florida. I will be presenting "Protect Yourself Against Scammers, Spammers & Hackers" on Tuesday,June 27th from 9:45a— 11:30a. Adult Services Programs Quilters • Number of Meetings: 4 • Total Attendees: 27 Book Buzz Adult Book Club • Number of Sessions: 1 • Participants: 9 CareerSource PBC Private Mentoring • Number of Sessions/Participants: 25 • Topics addressed: February 2023 Monthly Report Page 6 • Resume Prep: 1 • Job Searching: 8 • Reemployment Assistance: 15 • Miscellaneous: 5 Youth Services Programs Bilingual Storytime • Number of Sessions: 2 • Participants: 205 Outdoor Storytime • Number of Sessions: 2 • Participants: 140 Make&Take • Number of Sessions: 1 • Participants: 18 STEM Lab • Number of Sessions: 1 • Participants: 20 Picture Book Club • Number of Sessions: 1 • Participants: 26 PAWS to Read • Number of Sessions: 1 • Participants: 6 Little Artists • Number of Sessions: 2 • Participants: 35 Creative Writing • Number of Sessions: 1 • Participants: 25 Teen Services Teen Tuesday • Number of Sessions: 4 • Participants: 60 Chess Club • Number of Sessions: 4 • Participants: 12 February 2023 Monthly Report ( Page 7 Virtual Zone—Sound Booth: 9 sessions AmeriCorps Kids Homework Help Monthly Report February is a short month, but the homework help and tutoring for the children and youth stayed busy! Many kids continued coming in throughout the month becoming every day regulars and I also had many new children.There were many busy days and I continue to be thankful for the AmeriCorps member, Sarah, helping me after she is done at her school site. Many of the kids feel attached to her and love her. She excels at helping the younger kids with reading as that is what he does at her site. We have had more younger kids come in for reading help if they are behind in kindergarten or first grade. Many new families have been coming in because they hear about it somewhere else, so word of mouth has provided to be a large factor for new people.The free books continue to be popular. Many children read those books to Sarah and me for practice and then they get very excited when we tell them they can take it home.They practice more at home and have a book they can call their own.There are many different genres of books in the shelves as well, so we have options for all kids, especially those who are uninterested in reading. There are many books for them to look at and there are also many levels. If a child is struggling with reading, there are many different books at a lower level that are just as interesting. Along with the books,they also continue to enjoy sight words as well as me printing out extra worksheets for them. They have been loving to show us what they are learning in school. There were 59 children and youth who came in for homework help and tutoring in February, with most of them coming two to three times a week and some coming every day. There were many regulars who came in,46, and the 13 other children were new. Most of the new children and youth continued to come back after their first appointment. Most of the children are between 1st through 5t"grade with the majority still being children in 31 grade. There was one high schooler and two middle schoolers who came in for help on their math homework. They are always very polite and thankful and often times they come back to tell me how they did on their homework or test. There was one preschooler and eight kindergarteners who have come in for help on their homework packets or help with starting to read and basic math. Math has been the subject that is most popular for homework help, but reading has been popular for tutoring children who have a hard time on it in school and need extra practice. I am continuing to log growth for the children and not only can I see improvement in my data collection, but many students show me their new and improved test scores as well as their confidence in the subject. There has been a lot of growth in math and reading here at the tutoring and homework help room! While February was a short month, there was nothing lacking about the homework help and tutoring program here at the youth library. The children are continuing to get close to me and Sarah and trust us with things they need help with. I have loved seeing them grow in confidence as well as seeing their own love for learning flourish. I am hoping March brings just as much energy and love for learning! AmeriCorps Adult ESL Monthly Report Advanced Beginner's Class This is a very diverse group of students that come from the following countries: Vietnam, Russia, Haiti, Colombia,The Dominican Republic, Venezuela, Spain and Brazil. Week#24: Date Number of Students Wed. 2/01/23 5 Thurs. 2/02/23 7 Week#25: Date Number of Students Mon. 2/06/23 5 Tues. 2/07/23 7 February 2023 Monthly Report I Page 8 Wed 2/08/23 8 Thurs. 2/09/23 10 Week#26: Date Number of Students Mon. 2/13/23 7 Tues. 2/14/23 6 Wed. 2/15/23 4 Thurs. 2/16/23 5 Week#27: Date Number of Students Mon. 2/20/23 Library closed Tues. 2/21/23 6 Wed. 2/22/23 7 Thurs. 2/23/23 9 Week#28: Date Number of Students Mon. 2/27/23 10 Tues. 2/28/23 7 The advanced beginner's class has completed the following topics as of the end of February. 1. The question word "why". (Ex. Why is she going to the doctor? She's going because she's sick. She always goes when she's sick.) 2. Different ways of reacting to bad news. (I'm sorry to hear that. That's too bad. What a shame!) 3. Irregular spellings for different verbs when used in the present continuous tense (ex. Clean/cleaning, bite/ biting) 4. Reading longer and more difficult articles. Every student is given the chance to read aloud so that they can practice speaking and proper pronunciation. They also do exercises which focus on reading comprehension. 5. Listening exercises where they must listen to the information given, comprehend it, and select the best answer to the question. 6. Different modes of transportation(walking,driving,taking the bus,taking the train,taking the subway,taking a taxi, riding a bicycle, riding a motor scooter, and riding a motorcycle. After reading articles like this, we discuss different means of transportation and traffic issues in their countries. 7. New vocabulary expressing things people do when they are nervous,tired, cold, etc. (ex. I bite my nails, I perspire, I walk back and forth, I yawn, I shiver,etc.) 8. Different types of sentences (ex.Statements and questions) and turning a statement into a question. 9. We have been spending a lot of time working on combining the simple present tense with the present continuous tense. This is very challenging for the class. Switching tenses in conversation is extremely difficult for all ESOL students. I want to be sure that they are comfortable with this before we move on to other tenses. Beginner's Class This class consists of students from the following countries: EI Salvador, Russia, Canada, and Haiti Week#5: Date Number of Students Wed. 2/01/23 2 Thurs. 2/02/23 6 Week#6: Date Number of Students Mon. 2/06/23 3 Tues. 2/07/23 4 Wed. 2/08/23 5 Thurs. 2/09/23 3 Week#7: Date Number of Students Mon. 2/13/23 3 February 2023 Monthly Report Page 9 Tues. 2/14/23 3 Wed. 2/15/23 4 Thurs. 2/16/23 4 Week#8: Date Number of Students_ Mon. 2/20/23 Library closed Tues. 2/21/23 6 Wed. 2/22/23 5 Thurs. 2/23/23 5 Week#9: Date Number of Students Mon. 2/27/23 5 Tues. 2/28/23 5 The beginner's class has completed the following topics as of the end of February. 1. The question words "what" and "where" 2. Contractions of subject pronouns(I'm,you're, he's, she's, it's, we're,they're. 3. The present continuous tense. (Where's Walter? What's he doing? He's in the kitchen. He's eating dinner.) 4. Reading short stories and answering comprehension questions. 5. Reading aloud to practice speaking and proper pronunciation. 6. Listening exercises where students are listening and comprehending information in order to answer a question about what they have heard. 7. Looking at pictures and talking about what's happening in the picture. 8. Calling 411 for nationwide directory assistance. How to request information for a residential or business phone number. 9. Calling 911 for emergency situations and stating what the emergency is(ex. My father is having a heart attack! My house is on fire!) 10. Calling Poison Control. 11. Different musical instruments(the violin,the clarinet,the trumpet)Sports(soccer,tennis, basketball)and Games (chess,checkers,tic tac toe) 12. Different types of sentences(statements, questions, commands and exclamations) and the appropriate punctuation to use with each. 13. They read a short article entitled "A Nation of Immigrants" and answered comprehension questions about it. The article mentioned many states in the U.S.where immigrants are settling. Whenever a state other than Florida is mentioned,they always study a map to learn about the geography of the United States. In addition to teaching the two classes, there are a number of students who come in on a weekly basis for individual help. There is a student who comes for pronunciation lessons. There is another student who is writing a cookbook and needs help editing the text. There is a third student who comes in for help with reading. These three students come from Vietnam, China and Russia. February 2023 Monthly Report I Page 10 UNIQUE MANAGEMENT SERVICES, INC. CREATED: 02/28/2023 6:42 PM WB A. OTNT T TUS RF. f1RT PArR• 4 8 MS JEANNIE TAYLOR BOYNTON BEACH CITY LIBRARY 100 E OCEAN AVE BOYNTON BEACH FL 33435 CREDITOR: 1581 -- BOYNTON BEACH CITY LIBRARY DATES LISTED: 01/01/1900 TO 02/28/2023 ALL AMOUNTS LISTED Accounts Submitted 2,963 Dollars Submitted 212,582.04 Dollars ReceSved 38,151,85 Bankruptcies 0 Dollars in Bankruptcy 0.00 Materia': Returned 45,792,02 Incorrect Addresses 550 Dollars in Skiptracing 28,628.76 Dollars Waived 13,413.37 Patron Disputes/Suspends 1 Dollars in Dispute 37.00 Accounts in Process 2,412 Dollars in Process 170,778.82 # of Accounts Activated 1,457 Total Activated 110,321.86 % of Accounts Activated 60.410 W of Dollars Activated 64.60% 0/14/2020 UNIQUE MANAGEMENT SERVICES,INC UNIQUE MANAGEMENT SERVICES, INC. EXPLANATION OF SUMMARY PAGE ACCOUNT STATUS REPORT Left Column Accounts Submitted:Total number of accounts submitted for collection. Bankruptcies:Total number of accounts in bankruptcy. Incorrect Addresses:Total number of accounts for which we do not have correct addresses yet. Skip tracing efforts continue for quite some time so this number is very dynamic. Patron Disputes/Suspends:Total number of accounts where collection efforts have been stopped because the patron disputed the debt or the Library suspended collection efforts as a result of payment arrangements,mistakes,etc. Accounts In Process:Total number of accounts being processed through our collection service. This number is arrived at by subtracting Bankruptcies,Incorrect Addresses and Patron Disputes/Suspends from the total number of Accounts Submitted. 9 of Accounts Activated:Total number of accounts that have responded in some way to reduce their balance. They could have returned material,made a payment or a combination of both. %of Accounts Activated: Percentage of processed accounts that have responded in some way (#of Accounts Activated divided by Accounts in Process).This percentage is a good measure of response rate because it measures the percentage of patrons that have actually responded due to the collection process. Middle Column Dollars Submitted,Total dollar amount due from all accounts submitted for collection. Dollars In Bankruptcy:Total dollar amount due from all accounts In bankruptcy. Dollars In Skips:Total dollar amount due for accounts with incorrect addresses. Dollars in Dispute:Total dollar amount for all accounts that have been disputed.. Dollars In Process:Total dollar amount for all accounts being processed- This number is equal to the Dollars Submitted minus Dollars In Bankruptcy,Dollars in Skips,and Dollars in Dispute,as well as the dollar amount due for all suspended and closed accounts(not detailed on this report).Its purpose is to show the total dollar amount actually being worked. Total Activated:Total original amount due by all Accounts Activated. The difference between this number and the-sum of Dollars Received,Material Returned,and Dollars Waived is the remaining balance due by all Accounts Activated. %of Dollars Activated: Percentage of processed dollars that have been activated(Total Activated divided by Dollars In Process). Flight Column Dollars Received:Actual money recovered as reported by the Library. Material Returned:Actual value of material retumGd as valued and reported by the Library. Dollars Waived:Actual dollars waived by the Library as reported by the Library. https://Web.unique-mgmt.comthelp_rilesisummary.asp 111